NHSGGC 2016 Easter guide to your health services

2016 Easter guide to your health services NHS Greater Glasgow and Clyde services available over the Easter weekend

WHEN YOU’RE ILL, KNOW WHO TO TURN TO

( AL L YEAR RO U N D)

CHOOSE THE RIGHT OPTION FOR YOUR CONDITION >

Self Care

Pharmacist

Dentist

Optometrist

Mental Health

Addictions

GP & GP out-of-hours service

NHS 24

Minor Injuries Unit

Accident and Emergency

For a speedy recovery, self care is the best option when you have a minor illness or injury.

A well stocked medicine cabinet means you’ll receive the right treatment immediately.

Speak to your pharmacist for advice on common ailments including coughs, colds, sore throats and stomach upsets etc. There is no need to make an appointment. Pharmacists can also help with medication that has been prescribed by your GP and other prescriber’s.

For regular check ups, planned routine treatment and emergency care. If you have not registered with a dentist, please do so as soon as possible. Advice and information is available by calling the Dental Advice Helpline on 0141 232 9704. If your dental condition cannot wait until your Dental Practice re-opens, contact the dental out-of-hours service by calling NHS 24 on 111.

If you have a problem with your eyes visit your local optometrist. All high street opticians have an optometrist who provides NHS services. Out-of-hours call NHS 24 on 111.

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency department. Children under one should attend the Royal Hospital for Children at the Queen Elizabeth University Hospital campus.

For mental health problems contact your GP who can refer people to Community Mental Health Services in local areas. Crisis services are also available and the out-of-hours Community Psychiatric Nurse service can be accessed directly on 0845 650 1730 or through NHS 24 on 111.

For alcohol and drug addiction problems either self refer direct to local specialist teams or contact your GP. Crisis services are also available at the Drug Crisis Centre. There are also various voluntary organisations operating in local areas to offer support for those who are having problems with alcohol or drug misuse.

Contact your GP surgery as normal for any illness which requires the services of your GP Practice. If your condition really can’t wait until your surgery re-opens contact the GP out-of-hours service by calling NHS 24 on 111.

For immediate advice including when your GP surgery or Dental Practice is closed and you’re too ill to wait until it re-opens call NHS 24. They will put you through to a health professional who will talk to you about your symptoms and arrange for you to see a GP or dentist if necessary. Call NHS 24 on 111.

For urgent care of minor injuries such as cuts (including ones that need stitches), broken bones, sprains and minor burns go to: New Stobhill Hospital, New Victoria Hospital, West Glasgow MIU and The Vale of Leven Hospital.

For accidents or serious emergencies such as strokes, heart attacks, head injuries and wounds requiring stitches, go to the nearest Accident and Emergency department or call 999.

1

CONTENTS Pharmacists 3 General Practitioner Services (GPs)

4 – 5

Minor and Major Emergencies/999

6–7

Sexual Health Services

8

Eye Emergencies

8

Dentists 9 Emergency Social Work Service

9

Mental Health Services

10 – 11

Addiction Services

12 – 13

Pharmacy Opening Hours

14 – 17

INTRODUCTION Your NHS is available all year round to care for you. While your GP practice and some NHS services will close on 25th, 26th, 27th and 28th of March the NHS continues throughout this period to provide urgent care for those who need it.

This booklet explains how and when to access these services and others over the Easter holiday weekend.

Please note that details of pharmacy opening hours are correct at the time of publication. You can confirm these details via the NHS Greater Glasgow and Clyde website or by calling the individual outlet, numbers are included with outlet details. www.nhsggc.org.uk/knowwhototurnto

2

PHARMACISTS Prescriptions If you are on routine/repeat medication, you should ensure that you have sufficient supplies well in advance of the Easter holiday weekend.

If you forget to obtain a prescription for a repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication service, pharmacists may be permitted to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other supplier and/or receive supplies such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining these over the Easter holiday weekend.

Minor Ailments Pharmacists can provide advice and over the counter remedies for a wide range of ailments. In addition, the NHS Minor Ailment Service is available from all community pharmacies in Scotland.

You qualify for this service if you are registered with a GP surgery in Scotland, don’t live in a nursing or residential care home and were previously exempt from prescription charges under age, illness or income grounds. Once registered, you can have a consultation with a pharmacist without an appointment. Your pharmacist will offer you advice and may supply an appropriate medicine to treat your symptoms free of charge.

Please go to pages 14 – 17 for detailed information on the pharmacy opening hours over the Easter holiday weekend.

3

GENERAL PRACTITIONER SERVICES (GPs) Your GP practice will close on 25th, 26th, 27th and 28th of March.

If you become unwell on these days and can't wait for your surgery to re-open or, have a more serious illness that can't be treated by a pharmacist, then you can get assistance by calling NHS 24 on 111.

If you do not have this number to hand, you can call your GP practice. You will either hear a recorded message or your call will automatically be diverted to NHS 24. When you call NHS 24 they will put you through to a health professional who will talk to you about your symptoms and arrange for you to see a GP if necessary.

For general advice and information on how to stay healthy over the Easter holiday weekend visit: www.nhsinform.co.uk or call NHS inform: 0800 22 44 88

4

GP out-of-hours service The NHS Greater Glasgow and Clyde out-of-hours service provides GP services to all practices in Glasgow and Clyde out-of-hours.

Please do not attend the out-of-hours service without first calling NHS 24 on 111.

Greater Glasgow Sites 6.00pm Thursday 24th March – 7.30am Tuesday 29th March.

You may be asked to attend sites which are located at Gartnavel General Hospital, Drumchapel Day Hospital, New Victoria Hospital, Royal Hospital for Children at the Queen Elizabeth University campus, New Stobhill Hospital and Easterhouse Health Centre.

Clyde Sites 6.00pm Thursday 24th March – 8.00am Tuesday 29th March.

You may be asked to attend one of the Clyde sites which are located at the Royal Alexandra Hospital, Greenock Health Centre, Inverclyde Royal Hospital or Vale of Leven Hospital.

5

MINOR AND MAJOR EMERGENCIES Within NHSGGC there are five emergency departments that remain open all year round to treat patients who have a serious injury or medical emergency.

They are at: the Queen Elizabeth University Hospital; Royal Hospital for Children; Glasgow Royal Infirmary; the Royal Alexandra Hospital (RAH) in Paisley; and, Inverclyde Royal Hospital in Greenock.

It is important that you only use A&E for serious injuries and major emergencies. For everything else there are local hospital based Minor Injury Units (MIUs), GP services (including out of hours via NHS 24) and your local pharmacy.

If you think it is an emergency phone 999.

For Minor Injuries such cuts (including ones that need stitches), broken bones, sprains and minor burns go to one of our locally based Minor Injury Units.

We have four dedicated MIUs in NHSGGC. They are at: New Stobhill Hospital; New Victoria Hospital; West Glasgow Ambulatory Care Hospital at Yorkhill; and the Vale of Leven Hospital.

These units open between 9am-9pm every day of the year. Outwith these times you should go to your local emergency department.

There are also dedicated areas to treat minor injuries within each of the five emergency departments.

If you have a minor illness such as stomach upsets, coughs, running a high temperature then self-care, pharmacy or your GP is the answer, You should not go to an MIU for treatment. An MIU does not deal with illnesses.

If your child needs emergency care, know where to go The emergency departments of the Royal Hospital for Children (RHC), the RAH in Paisley and Inverclyde Royal Hospital are open all year round to treat children with a medical emergency or serious injury.

MAJOR EMERGENCY

If your child is seriously injured or becomes so unwell that you think it is an emergency you should dial 999. The Scottish Ambulance Service will take your child to the new RHC unless they deem it more appropriate to go to a closer emergency department.

6

MINOR INJURY

If your child has a minor injury such as a cut (including one that may require stitches) a minor burn or a broken bone there are a range of options for speedy treatment depending on his or her age: If you live in Greater Glasgow Under 1-year-olds: Go to the Royal Hospital for Children emergency department 1 to 5-year-olds: Go to either the Royal Hospital for Children emergency department or Glasgow Royal Infirmary emergency department 5 to 15-year-olds: Go to the nearest Minor Injury Unit. These are located at New Stobhill Hospital, New Victoria Hospital and West Glasgow Minor Injury Unit located at former Yorkhill Hospital. You can also attend either the new Royal Hospital for Children emergency department in Govan or Glasgow Royal Infirmary emergency department (both also have a dedicated area to treat minor injuries).

If you live in the Clyde Area Under 1-year-olds: Go to the Royal Alexandra Hospital in Paisley 1 to 5-year-olds: Go to either the Royal Alexandra Hospital in Paisley, Inverclyde Royal Hospital in Greenock or the Vale of Leven Minor Injury Unit.

5 to 15-year-olds: Go to the nearest Minor Injury Unit. These are located at Royal Alexandra Hospital in Paisley, Inverclyde Royal Hospital in Greenock or the Vale of Leven Minor Injury Unit (both A&Es have a dedicated area to treat minor injuries).

MINOR ILLNESS

0-15 YEARS If it is a minor illness such as stomach upsets, coughs, running a high temperature then self-care, pharmacy or your GP is the answer. (See pages 3 – 5 in this booklet for more information).

If your child is unwell, you should NOT take them to an MIU for treatment.

An MIU does not deal with illnesses.

To find your nearest emergency department or minor injury unit simply go to www.nhsggc.org.uk and enter your postcode on the Find A section.

7

SEXUAL HEALTH SERVICES (SANDYFORD) All Sandyford services will be closed on Friday 25th March and will re-open on Tuesday 29th March.

Further detail on Sandyford services can be found on our website: www.sandyford.org Many pharmacists will be able to supply emergency contraception and free condoms.

If you suspect an infection or feel unwell call NHS 24 on 111.

EYE EMERGENCIES If you have a problem with your eyes visit your local optometrist.

All high street opticians have an optometrist who provides NHS services.

Out-of-hours call NHS 24 on 111 If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency department. Children under one should attend the Royal Hospital for Children at the Queen Elizabeth University Hospital campus.

8

DENTISTS For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover.

If you have not registered with a dentist, please try to do so as soon as possible.

Advice and information is available by calling the Dental Advice Helpline: 0141 232 9704 However, if you remain unregistered and you require emergency treatment, you should contact: NHS 24 on 111 NHS 24 will act appropriately according to the situation either giving advice or arranging for a visit to the Emergency Dental Treatment Centre.

Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.

GLASGOW AND PARTNERS EMERGENCY SOCIAL WORK SERVICE (formerly known as Standby) The service will provide assessment and intervention in emergency situations to relieve situations of acute risk. The service deals with referrals which are too urgent to wait for action by Social Work Service offices when they re-open.

Contact:

0300 343 1505 (public) or 0141 305 6940 (for health professionals)

9

MENTAL HEALTH SERVICES Crisis Services Available 24 hours a day including weekends and public holidays and can be accessed by the numbers below from 9.00am – 5.00pm outwith these hours they can be contacted on 0845 650 1730.

Elderly and Adult Community Mental Health Services can be accessed by the numbers below and opposite.

Greater Glasgow Glasgow West Arndale Resource Centre (Crisis) Riverside Resource Centre (Crisis) Glenkirk Centre (Elderly)

0141 211 6184 0141 211 1430 0141 232 1300

Glasgow North West Shawpark Resource Centre (Crisis)

0141 531 8770

Glasgow North East Auchinlea House Resource Centre (Crisis) Arran Resource Centre (Crisis) Parkview Resource Centre (Elderly) Springpark Centre (Crisis) Belmont Centre (Elderly)

0141 232 7200 0141 232 1200 0141 303 8800 0141 531 9300 0141 232 6660

Glasgow South Brand St Resource Centre (Crisis) Rossdale Resource Centre (Crisis) Elderpark Clinic (Elderly) Florence St Resource Centre (Crisis) Stewart Centre (Crisis) Waterside Team (Crisis) Shawmill Resource Centre (Elderly)

10

0141 303 8900 0141 232 4750 0141 232 7100 0141 232 7000 0141 634 5430 0141 232 4750 0141 577 7773

East Dunbartonshire Arndale Resource Centre (Crisis) Kirkintilloch Health & Care Centre (Crisis) Woodlands Centre (Elderly)

0141 211 6184 0141 232 8200 0141 232 7300

West Dunbartonshire Riverview Resource Centre (Crisis)

01389 812 070

East Renfrewshire Eastwood/Levernvalley (Crisis) Eastwood Resource Centre (Elderly)

0141 800 7809 0141 304 7500

Cambuslang/Rutherglen (South Lanarkshire) Eastvale Resource Centre (Elderly and Crisis)

0141 531 4117

Clyde In Clyde the Intensive Home Treatment Service will operate as detailed below.

Renfrewshire The Intensive Home Treatment Service (only available in Renfrewshire) will operate from 9.00am to 5.00pm on Friday 25th & Monday 28th March.

It can be accessed by dialling direct 0141 618 3333 or via Dykebar Hospital switchboard on 0141 884 5122.

Out with these hours, emergency assessment services can be accessed via your GP or NHS 24 or by accessing out-of-hours Community Psychiatric Nurse Service on 0845 650 1730.

Inverclyde Crown House will be closed on Friday 25th & Monday 28th March.

Anyone requiring services on these days should contact NHS 24 on 111.

Crown House’s telephone number is 01475 558 000.

11

Addiction Services 24 hour helplines (Greater Glasgow and Clyde) Alcoholics Anonymous: 0800 9177 650 Narcotics Anonymous: 0300 999 1212

Glasgow City Routine appointments over the Easter holiday weekend will be rescheduled.

Community Addiction Team Closed on Friday 25th & Monday 28th March. Contact either NHS 24 or the Glasgow and Partners Emergency Social Work Service on these days, details below.

Some addiction sites may also be closed over the Easter holiday weekend.Contact the Addictions Centre on 0141 800 0660 for full details of local site closures and openings over the Easter holiday weekend.

Eriskay House (Stobhill Hospital) 0141 232 0600 Open only to existing patients Kershaw Unit (Gartnavel Hospital) 0141 211 3546 Open only to existing patients If you are not currently known to a Community Addiction Team but need help contact:

Glasgow and Partners Emergency Social Work Service (formerly known as Standby): 0300 343 1505 (public) or 0141 305 6940 (health professionals) NHS 24: 111 Drug Crisis Centre: 0141 420 6969

Turning Point Scotland 123 West St Glasgow: 0141 420 6969 Service for people with drug misuse problems. Within the centre there is 24 hour support and advice, needle exchange and support service.

No referral is necessary. Residential beds are also available for people who are assessed as not managing in the community. Over the Easter holiday weekend the centre will continue to offer a 24 hour service.

12

Turning Point Scotland 112 Commerce St, Tradeston, Glasgow G5 9NT – 0141 420 1929 Service for rough sleepers or homeless people in Glasgow.

Link Up provides a 24 hour support and advice service. A residential unit is also available for those in immediate crisis needing social and health care support. No referral is necessary. Over the Easter holiday weekend the centre will continue to offer a 24 hour a day service.

Clyde Inverclyde Inverclyde Integrated Drug Team: 01475 499 000 Closed on 25th & 28th March.

Normal opening times apply out with these days.

Inverclyde Integrated Alcohol Service: 01475 715 353 Closed from 25th until 28th March inclusively.

West Dunbartonshire Leven Addiction Services: 01389 812 018 Closed on 25th & 28th March.

Normal opening times apply out with these days.

Clydebank Addiction Team: 0141 562 2311 Closed on 25th & 28th March.

Normal opening times apply out with these days.

Renfrewshire Renfrewshire Drug Service: 0141 618 2585 Closed on 25th & 28th March.

The Integrated Alcohol Team: 0141 618 2585 Closed on 25th & 28th March.

Torrley Unit: 0141 314 4106 For existing patients only. Closed on 25th March.

Normal opening times apply out with these days.

East Renfrewshire Community Addiction Services: 0141 577 4685 Closed 25th & 28th March.

Normal opening times apply out with these days.

Routine appointments over the Easter holiday weekend will be rescheduled for all services above. Anyone requiring services on closed days should contact the Glasgow and Partners Emergency Social Work Service (formerly known as standby): 0300 343 1505 (public) or 0141 305 6940 (health professionals).

Anyone requiring health advice on closed days should contact NHS 24 on 111.

13

PHARMACY EASTER OPENING HOURS The majority of community pharmacies will operate as normal on Friday 25th March, however please note that some pharmacies may close earlier than normal on this day.

Pharmacies located in health centres will be closed from Friday 25th to Monday 28th March inclusive.

14

Pharmacy

Address

Town

Boots UK

Unit 3 Level 3 Buchanan Galleries

GLASGOW

Boots UK

Unit 13 Caledonia Centre Central Station

GLASGOW

Boots UK

55 St Enoch Centre St Enoch Square

GLASGOW

Boots UK

200 Sauchiehall Street

GLASGOW

Boots UK

277 Byres Road Partick

GLASGOW

Morrisons Pharmacy

900 Crow Road Anniesland

GLASGOW

Lloydspharmacy

263 Alderman Road Knightswood

GLASGOW

Rowlands Pharmacy

Unit 25, 210 Springburn Way Springburn

GLASGOW

Asda Stores Ltd

Pharmacy Dept Parkhead Forge Shopping Centre

GLASGOW

Asda Stores Ltd

Pharmacy Dept Monument Drive Robroyston

GLASGOW

Boots UK

Block 6 Glasgow Fort Retail Park Auchinlea Road

GLASGOW

Morrisons Pharmacy

117 Riverford Road Newlands

GLASGOW

Boots UK

Braehead Shopping Centre Unit MSU 3 68 Kings Inch Road GLASGOW

Lloydspharmacy

1851-1855 Paisley Road West South Cardonald

Boots UK

Unit M3 Silverburn Shopping Centre 763 Barrhead Road GLASGOW

Houlihan Pharmacy Darnley

9-10 Darnley Mains Road Darnley

GLASGOW

GLASGOW

Details of opening hours are correct at the time of publication. Confirm these details via: www.nhsggc.org.uk/knowwhototurnto Or call the individual outlet, numbers are included below.

P NX

KEY: P = Palliative Care NX = Needle Exchange

Postcode

Phone

G1 2GF

0141 333 9306

10.00am - 6.00pm

G1 3SQ

0141 221 7107

8.00am - 8.00pm

G1 4LZ

0141 248 7387

10.00am - 6.00pm

G2 3EN

0141 332 8405

9.00am - 5.30pm

G12 8TL

0141 339 1954

9.00am - 9.00pm

G13 1JD

0141 959 5689

P

9.00am - 5.00pm

G13 3AY

0141 959 1914

P NX

9.00am - 11.00pm

G21 1TU

0141 558 5209

NX

12.00pm - 5.00pm

G31 4EB

0141 414 1510

P

11.00am - 5.00pm

G33 1AD

0141 557 6210

P

11.00am - 5.00pm

G33 5AT

0141 773 4817

P

10.00am - 10.00pm

G43 1PU

0141 649 0358

9.00am - 5.00pm

G51 4BP

0141 885 9099

P

10.00am - 7.00pm

G52 3SX

0141 882 1513

P

9.00am - 9.00pm

G53 6AG

0141 881 6967

10.00am - 7.00pm

G53 7RH

0141 621 2970

12.00pm - 3.00pm

P

P NX

P

Monday 28th March

15

PHARMACY EASTER OPENING HOURS The majority of community pharmacies will operate as normal on Friday 25th March, however please note that some pharmacies may close earlier than normal on this day.

Pharmacies located in health centres will be closed from Friday 25th to Monday 28th March inclusive.

Pharmacy

Address

Town

Boots UK

6 Main Street Milngavie

GLASGOW

Morrisons Pharmacy

The Triangle Centre Bishopbriggs

GLASGOW

Boots UK

9, The Regent Centre Kirkintilloch

GLASGOW

Morrisons Pharmacy

Ravenswood Road Baillieston

GLASGOW

Boots UK

4-5 The Avenue At Mearns Newton Mearns

GLASGOW

Boots UK

182/4 Main Street

BARRHEAD

Boots UK

98 Sylvania Way Clydebank Shopping Centre

CLYDEBANK

Boots UK

73 High Street

DUMBARTON

Boots UK

167/169 Main Street

ALEXANDRIA

Boots UK

Unit 11 Paisley Centre High Street

PAISLEY

Boots UK

Unit R5 Glasgow Airport

PAISLEY

Pharmacy Dept Phoenix Retail Park

LINWOOD

Tesco Pharmacy

Tesco Store 2 Dalrymple Street

GREENOCK

Boots UK

43 Hamilton Way

GREENOCK

* Asda Stores Ltd

16

Details of opening hours are correct at the time of publication. Confirm these details via: www.nhsggc.org.uk/knowwhototurnto Or call the individual outlet, numbers are included below.

P NX

KEY: P = Palliative Care NX = Needle Exchange

Postcode

Phone

Monday 28th March

G62 6BL

0141 956 1241

10.00am - 5.00pm

G64 2TR

0141 772 1660

P

9.00am - 5.00pm

G66 1JH

0141 776 3418

NX

12.00pm - 4.00pm

G69 7HU

0141 771 9216

P

9.00am - 5.00pm

G77 6EY

0141 639 5979

10.30am - 5.30pm

G78 1SL

0141 881 5686

NX

12.00pm - 4.00pm

G81 2TL

0141 952 2217

P NX

11.00am - 5.00pm

G82 1LS

01389 763 907

NX

11.00am - 3.00pm

G83 0NZ

01389 752 606

12.00pm - 4.00pm

PA1 2AF

0141 889 3897

11.00am - 5.00pm

PA3 2ST

0141 848 9960

4.00am - 9.00pm

PA3 3AB

0141 842 8520

P

11.00am - 5.00pm

PA15 1LE

01475 295 110

P

9.00am - 6.00pm

PA15 1RQ

01475 729 173

10.00am - 4.00pm

17