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York County Economic Alliance August 2016

Celebrating Professional Women in York County PWA Launch!

Ask the Expert:

Steps to Success




Proud Supporter of York County Economic Alliance

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144 Roosevelt Avenue York, PA 17401 P: 717.848.4000 F: 717.843.8837 146 Carlisle Street Hanover, PA 17331 P: 717.637.6130 F: 717.637.9127


I Remember Thinking...

LEADERSHIP STAFF Loren H. Kroh Interim President & CEO Katie Lentz Executive Vice President Nancy Barry Vice President, Operations & CFO


12 Balancing Career & Community:

Publisher, Tracy Hoffmann Hoffmann Publishing Group, Inc. Design, Kim Lewis Cover Photo, Emily Northey EG Photography 2921 Windmill Road Reading, PA 19608 610.685.0914

ADVERTISING Sherry Bolinger, 610.685.0914 x202 View the Digital Version of York County Connect online at The opinions expressed in this material are for general information only and are not intended to provide specific advice or recommendations for any individual. All rights reserved. No portion of this publication may be reproduced electronically or in print without the express written permission of the publisher. York County Connect is published monthly.

A Conversation with Anne Druck

Also In This Issue: YCEA Announces Launch of the Professional Women’s Alliance


Ask the Expert: Steps to Success


Time to Rev Up the Engines


Spirit of York County Awards Breakfast


Meet the Ambassadors:Kelly Overlander


A Conversation with Samm Smeltzer


Main Street Hanover News


New Members


Renewing Members


Member News


Calendar of Events


The York County Economic Alliance is the place to start for companies seeking a competitive edge. As York County’s official chamber and economic development organization, it is the resource center that connects businesses to specialized funding, business services, advocacy programs and events that will help their business thrive. The mission of the York County Economic Alliance is to lead economic growth, connect local businesses to resources and each other and advocate for business and the community to create a prosperous York County.




For companies seeking a competitive edge, the York County Economic Alliance is the place to start. As York County’s official chamber and economic development organization, it is the resource center that connects you to specialized funding, business services, advocacy programs and events that will help your business thrive.

Start Here. The Economic Alliance is the catalyst for a powerful network of professional connections in the Central PA region, connecting businesses and individuals to each other in the spirit of mutual success.




Looking for resources for women in business?

YCEA Announces Launch of the Professional Women’s Alliance

by Kate Gaudet, YCEA, Manager, Member Services


he Professional Women’s Alliance (PWA) is a newly formed division of the York County Economic Alliance’s Alliance Academy program that heightens awareness and presents resources in our community that celebrate, support, promote and advance the success of women in business. The PWA was created in partnership and collaboration with the YCEA, ATHENA International, York College’s Women’s Business Center Organization, and the YWCA York. There is an online resource center that is broken down into categories of Events, Education, Mentoring, Volunteering & Philanthropy, and Resources. Each of these categories cover various offerings within York County that can help women at any stage of their career with any business or professional need that they may have. Our goal as the YCEA is to be the one stop shop and to connect women with any resource that they need. By participating in this program, attendees will learn about the ATHENA Leadership Model® and how these attributes can be applied to become successful leaders in both professional and personal lives. The roundtable discussions, led by an ATHENA, will give attendees a chance to have informal conversations about leadership with proven leaders. Participating ATHENAs include: Barb Carbaugh, Deb Goodling-Kime, Jody Keller, Dianne Moore, Lea Nadler, Lynda Randall, Jane Schussler, Debbie Simon, Debra Stock and Jean Treuthart. Don’t miss out on this great opportunity to gain insight from some of York County’s top business women. There is no cost to attend, but pre-registration is required. This event is geared toward women in any stage of their career looking for leadership development opportunities. Seats are limited and sponsorships are available. Click here to register or contact Kate Gaudet at kgaudet@ for more information.

The Launch Event of the PWA is the “Women’s Leadership Forum – presented by ATHENA Recipients” and is on Tuesday, September 27 from 11:30 a.m. – 2 p.m. at the Wyndham Garden York.




I Remember Thinking.. by Kenetha Hansen, YCEA, Vice President, Economic Alliance

Coni Wolf VP Business Development York Container Company

I remember thinking… I want to be like her.


hen asked recently to pen an article focused on local business women, it immediately prompted me to think of the many female business women and community leaders with whom I’ve had the honor of working throughout my first two and half decades in economic development. I am grateful to all of these women who have influenced me professionally and personally. While space doesn’t accommodate me to acknowledge all of them, I am delighted to pay homage to several of these remarkable women. In the early days of my career, or the years better known as the early 1990’s, I facilitated a loan for a company then called General Graphic Services, now known as GGS


Information Services. I recall working with Rita Hoover, GGS’s CFO, who I found to be amongst few (at the time) female chief financial officers in York County. Rita was empowered by GGS President, Paul Kilker, who believed fiercely in Rita’s prowess. Rita exemplified (and still exemplifies) toughness and grace simultaneously.

I remember thinking… I want to emulate her qualities. Along my professional path, I’ve had the pleasure to engage on multiple occasions with Coni Wolf via her role as VP, Business Development of York Container Company, as well as during her service as a York County Economic Development Corporation board member. Coni immediately struck me as articulate, persuasive, and giving with her time and expertise.


LEAD I am still captivated by Coni’s knowledge of how corrugated packaging is produced by York Container. Coni subscribes to the “do good” philosophy and has served York County in many capacities via her boardship in many community organizations.

I remember thinking… I want to command my profession as she does. I’ve had the pleasure to work occasionally with Donna Kreiser, Esq. in tax-exempt issuances in which Donna served as bond counsel. Donna is part of the Financial Services and Public Finance Group of McNees Wallace & Nurick, LLC. Many find the interpretation of federal tax code to be an arduous task. While that may be true, Donna conveys bond law in a sophisticated, self-assured and yet easy to understand manner.

I remember thinking… I want to convey information with her poise, clarity and confidence. Rita, Coni and Donna are definitely forces of nature. They are a few of the countless women whom I admire and have attempted to emulate. And, after some thought, I can’t say this is due to their gender; I admire them because of their respective strengths, character, professionalism, and business savvy. Hopefully some of their attributes have rubbed off on me – even just a little bit.

Reserve your space now for the 14th annual

Limited Sponsorship Opportunities Available

Sept. 28, 2016 • 9 a.m. – 2 p.m. York Expo Center • Memorial Hall East 334 Carlisle Avenue, York

Create Community Partnerships with the York County

It’s the premier event for baby boomers, caregivers, and seniors in York County • Face-to-face interaction with 1,500–2,000 attendees • Strengthen brand recognition/launch new products

For sponsorship and exhibitor information: (717) 285-1350

50plus EXPO Brought to you by:

For the 14th year, the York County 50plus EXPO will connect local businesses and organizations with York County baby boomers, seniors, and caregivers on Sept. 28 at the York Expo Center. Hosted by OLP Events, the 50plus EXPO also creates strong community partnerships through a range of available sponsorship opportunities. For more information on becoming an exhibitor or a sponsor, call (717) 285-1350 or visit

To all of the women who have touched my career journey thus far, and to those who may influence it in the future –

Thank you. YORK COUNTY CONNECT August 2016



Ask the Expert!

Steps to Success by Mandy Arnold, President, Gavin Advertising


s an entrepreneur, I’ve learned not to define our company’s success by profit alone. The dynamics within an organization’s culture take intense nurturing, requiring decision making that is not always in plain sight. Priorities change, making intense agility and comfort with change a requirement for entrepreneurship. Growing from one person to 23 in less than five years can challenge even the best team. Through those challenges we’ve not only grown, we’ve grown up. It’s been surprising to us that the lessons we’ve learned along the way have also translated into how we help our clients with branding and market strategy by applying an understanding of how to build trusted relationships. This checklist has helped me focus on what is important, guiding decisions in the process of building a true team and defining success for Gavin. For me, success is seeing a team embrace their full capabilities, respectfully pushing each other for success and delivering work that makes us all proud. It comes down to five core areas of focus that I think are worth sharing.

Know your core competencies. Focus on your strengths as a leader, a team and a business. Build your team and business based on managing strengths.


Remove the clutter. Have a clear message. If a relationship feels heavy, it’s likely carrying a burden that requires attention.

Always have honest conversations. Never lie, never cheat and always be fair.

Get comfortable with discomfort. Know when to have the tough conversations. Never let the discomfort of a reaction delay the need to address an issue.


Know the numbers and the people. The balance sheet and the team culture should hold equal value in the organization.

Reserve your space now for the 14th annual

Limited Sponsorship Opportunities Available

Sept. 28, 2016 • 9 a.m. – 2 p.m. York Expo Center • Memorial Hall East 334 Carlisle Avenue, York

It’s the premier event for baby boomers, caregivers, and seniors in York County • Face-to-face interaction with 1,500–2,000 attendees • Strengthen brand recognition/launch new products

For sponsorship and exhibitor information: (717) 285-1350 Brought to you by:


TIME TO REV UP THE ENGINES REGISTER FOR THE 2016 DIRECTORS’ DRAWDOWN & SILENT AUCTION. Presented by Harley-Davidson. This year’s event will take place on Friday, November 4 at Wyndham Garden York with the buffet and silent auction beginning at 5 p.m. The actual DrawDown will begin at 6:30 p.m. Only 199 tickets will be sold and ticket number 200 will be auctioned off that evening. Join us for a great casual, fun evening that includes a fantastic buffet, wine and beer. A cash bar will be available. And…start your holiday shopping early at our silent auction. For more information, please contact Mary Walker at or 717.771.4575.



Be Seen by More Than 100,000 York County Residents and Visitors Advertise in


mer 2016

York’s De stin Shopping ation Hub for Ar ts, & Entertain ment

Family Activities

Al Fre Downtosco Dining wn

Downtown York magazine publishes in September (Fall/Winter issue), January (Winter/Spring issue), and May (Spring/Summer issue). Downtown York is mailed to addresses in York, Lancaster, Dauphin, Adams, Carroll, Harford and Baltimore counties, and distributed widely throughout high-traffic York County visitor and resident locations.

Downtow Spring & n Events C Summer alendar

For Advertising Information & Opportunities Contact: Sherry Bolinger 610.685.0914 ext 202


Balancing Career & Community: A Conversation with Anne Druck by Katie Caples, YCEA, Director, Business Outreach”


nne Druck was born and raised in York County. She has served in nonprofit leadership positions for over 25 years; most currently as President of the York County Convention & Visitors Bureau.

In your many roles, what have you learned about balance? Achieving balance is challenging because of our many responsibilities. Mine are as a wife, mother, daughter, sister, friend, aunt, leader, employer, volunteer, etc. Balance is not static; it’s a state of handling priorities and opportunities, as well as keeping the things that are most important in focus.


I had great examples from hard-working grandparents and parents, and have a wonderful husband. He is president of a third-generation family business. We often collaborate on business challenges; and we laugh a lot, which makes the balancing act a little easier.

Is this where you thought you would end up? While non-profit leadership was not my early career goal, I was lucky to have been in the right places at the right times surrounded by many positive influences. Leading York County’s tourism industry is an honor not only for the size of the industry, which generates almost $1 billion of visitor spending annually, but also for the wonderful people that comprise our industry.



Over the course of your career, what are you most proud of professionally? Why? Teamwork. Tourism is a competitive industry, and we have maximized the economic benefits of tourism expenditures in York County by working within our community as a professional and sophisticated destination marketing team.

You are involved in many community initiatives; how do you go about selecting which opportunities to invest your time and talents? This year, I am serving as campaign chair for the United Way of York County. I am honored to have been considered for this position. Meeting with business leaders and volunteers who give of time, talents and treasure to make our community a better place is energizing. I enjoy supporting efforts that make a difference in our community.

When you think of York, what comes to mind?

Spirit of York County Awards Breakfast Presented by:

Endless possibilities.

For more information about Anne or the York County Convention and Visitors Bureau, please visit

If you would like to give to make our community a better place, please donate to United Way of York County, visit

‌will take place at the September Economics Club breakfast on Wednesday, September 28 with registration beginning at 7 a.m. and the program at 7:30 a.m. Please register online at or contact Mary Walker at; 717.771.4575. Some sponsorships are still available.




Meet the Ambassadors: Kelly Overlander A

t HB McClure, Kelly’s duties involve opening doors for New Business Development. She handles Account Management as far as customer service and capital asset management. Kelly also handles the planning for Operation and Sales and helps to market HB McClure in order to show support from the business to the community. Kelly started her career working part time as a Hair Stylist while raising her two children. She went on to open her own salon, taught color classes for a distributor and managed rental apartments in this industry for 25 years. This was the start of her life lessons in customer service, customer satisfaction and management. Kelly sold her establishment and became an Account Manager for an indoor air quality and air filter distributor where she learned there is a lot of road in Central Pennsylvania!

Kelly Overlander

Email: Phone: 717.798.4785


New Business Development HB McClure Company September 2013 - Present

Now, Kelly is working in an ESOP company, “HB McClure Company,” where she gets to introduce new business, trust, quality and value to clients in need of mechanical services. As an Ambassador, Kelly gets to meet new people and introduce others to the services the Economic Alliance offers. She does this at ribbon cuttings, Business After Hours, and other events. Kelly enjoys knowing that she can help others through the world of knowledge and resources the YCEA has to offer. Kelly did not attend college, however, she did attend Empire Beauty School and continued her education through various classes over the years. Kelly enjoys spending time with her family and friends, playing golf and volleyball. She also likes to go to the beach and sit by the pool with family and friends! Kelly likes to travel, listen to music and dance.




A conversation with

Samm Smeltzer by Katie Caples, YCEA, Director, Business Outreach Samm has set out on a journey to achieve the most effective style of management and leadership within the workplace. She has over a decade of experience in human resource management, training and education, including roles with two U.S. based retail companies and a large Central PA Healthcare System. Samm’s experience combined with her desire to educate and engage others resulted in the creation of Leadership Arts Associates.

What does balance mean to you? Balance to me means “inner peace” in other words your ability to take care of you and do what you are meant to do in life.

Is this where you thought you would end up? Absolutely not – I had always pictured myself as the VP of HR for a large organization now I partner with them.

How do you spend most of your time? It is pretty much a 50/50 split, working with clients and designing new programs/services. I am a creative at heart, go figure, and cannot help to give into my creative side regularly. It is what keeps me motivated on a daily basis.

Samm is certified by the HR Certification Institute as a PHR and by the Society for Human Resource Management as a SHRM-CP. She has earned multiple awards, including the 2013 Organizational Learning & Development Educator of the Year and Penn State’s 2015 Outstanding Graduate Student in Training and Development.

Over the course of your career, what have you learned about leadership, entrepreneurship and mentoring others?

What are you most proud of?

It is about being vulnerable and connection.

Leadership Arts has become an organization that represents something bigger than I ever dreamed, it truly is about individual professional empowerment.

For more information about Samm or Leadership Arts Associates, please visit

What do you love most about York? It is the small town that is within 3 hours to everything. I feel like I get to see the country while still maintaining a hometown feel.




Main Street Hanover by Justine Trucksess, YCEA, Manager, Main Street Hanover

For more inform ation on Main S treet Hanover, visit w ww.mainstreeth

Join downtown Hanover merchants and local vendors for this strolling and sampling event celebrating the fall season and Hanover’s German heritage! On October 8, Main Street Hanover will present the 2nd Annual Oktoberfest. This style event is a follow-up partner to the very popular Sip & Stroll events held in June inviting adults to enjoy the shops and nightlife in Downtown Hanover. Downtown businesses and local vendors are pairing up to offer samples of local food, wine, and beer in various locations around downtown Hanover! Tickets holders will stroll around the downtown visiting different businesses and tasting a wide variety of unique offerings from local establishments. Participants will also enjoy live music and special deals on a variety of in-store items. There is no better way to get acquainted, or re-acquainted, with the Downtown than spending the evening walking around the square, running into old friends, eating some of the best local food and imbibing in drinks served at a local business you may have never visited before. Attending Oktoberfest will open your eyes to the changes that have been going on in Downtown Hanover. We know you’ll enjoy learning about everything Main Street Hanover businesses have to offer. Must be 21+ to attend. Ticket will be available through EventBrite, and will go on sale beginning September 8 – buy yours early before they sell out!




GeoCoins Arrived The 2016 Geo Trail coins have arrived! Finish the Hanover Geo Trail and pick yours up during regular Chamber business hours.


Christmas Christmas time will be upon us shortly and the Downtown Christmas Activities need your support. Please consider donating to support the lamp post lighted decoration throughout town, the downtown Christmas tree, the parade and most important of all, Santa’s Cabin! Donations can be accepted by check or consider making your donation online by visiting:

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Welcome! NEW MEMBERS Aegis Lighting

Contractors – Electrical 1675 Old Trail Rd Etters, PA 17319 717.574.8134

Anderson Car Washes – Main Location

Contractors – Mechanical 10 Marianne Dr York, PA 17406 717.767.6984

Country Home Real Estate, Inc.

Car Wash 2056 S Queen St York, PA 17403 717.332.5527

Real Estate – Residential 1911 E Market St York, PA 17402 717.755.1800

Anderson Car Washes

DePalma Construction

Car Wash 614 E Prospect St York, PA 17403 717.848.5984

Apeejay Stya University University Sohna-Palwai Rd Sohna, Gurgaon 122103 717.873.9881

Better World Spirits Bars & Breweries 155 W Market St York, PA 17401 206.841.3180

Blue Couch Studios

Construction 29 Tanner Rd Dillsburg, PA 17019 717.683.1180

FFF Catering “featuring George’s Famous BBQ, Inc.” Caterers 427 Pleasant Grove Rd Red Lion, PA 17356 717.246.0359

hope4healing/BEMER US Healthcare – Holistic 717.578.1426

Photographers 564 Ensminger Dr Jacobus, PA 17407 717.858.8995

Lauer’s Interiors Plus

Bold Creative Media

Main Associates

Clemmer Associates

Manchester Pharmacy and Medical Supplies

Video Productions 18 S George St, Ste 230 York, PA 17401 717.461.3015

Real Estate – Property Management 717.246.2512


Combustion Services Inc.

Contractors – General 5660 Lincoln Hwy York, PA 17406 717.324.1038

Consultants – Business 1125 Westminster Ave Hanover, PA 17331 717.659.6665

Pharmacy 4310 N George St Manchester, PA 17345 717.948.5142


Members 1st Federal Credit Union Credit Union 4000 Carlisle Rd Dover, PA 17315 717.467.0010

Members 1st Federal Credit Union Credit Union 2415 E Market St York, PA 17402 717.505.1843

Mervin Zimmerman Inc “The Bath Barn” Plumbers 723 Rothsville Rd Lititz, PA 17543 717.626.1168

Penny Press of York, Inc Commercial Printing 53 S Adams St York, PA 17404 717.843.4078

Strasburg Masonry Supply Building Materials 118 Miller St Strasburg, PA 17579 717.687.6538

Targeted Property Improvements, Inc., DBA NHance Revolutionary Wood Renewal Contractors – Specialty 2171 Palomino Dr Dover, PA 17315 717.462.7228


MEMBER NEWS RENEWING MEMBERS 1st Capital Harley-Davidson A-1 Tire Co. Inc. A2Z Compliance, LLC American Red Cross York Chapter AmeriChoice Federal Credit Union Anstadt Communications APPI Energy Aquamarine Travel, LLC Barton Associates, Inc. Baughman Memorial Works, Inc. BB&T BNY Mellon Wealth Management C&I Maintenance Solutions, LLC Caeser’s Wings, Pizza & Subs Central Safety Solutions, Inc. Chris M. Wagman Christian School of York Comcast Compleat Restorations Concentra Medical Center Crispus Attucks Association, Inc. DeSouza Brown, Inc. Dog Gone Clean Car & Pet Wash Ebersole Excavating Inc Elsner Bell & Associates, LLC Emory J. Peters Excavating & Paving, Inc. Etzweiler Funeral Home Exigo Digital Frank Theatres York, LLC Fujihana Restaurant Goodwill Keystone Area Graffin Associates, PC Ground Roots H.B. McClure Company Haller Enterprises Hanover Iron Works, Inc, Heritage Hills Golf Resort & Conference Center Hoffmann Publishing Group, Inc. Hudak & Company J.D. Brown Center for Entrepreneurship

Jim’s Auto Repair John’s RV & Trailer Center Katallasso Family Health Center Keystone Custom Homes Keystone Electronics, Inc. Knoll Insurance Agency, Inc. Kuhn & Doviak, PC L. J. Allen Tire & Auto Service, Inc. Marc3 Leadership Solutions Maryland Vascular Specialists Miller & Gay Investment Management / Raymond James Financial Services, Inc. Modern Landfill NAMI (National Alliance on Mental Illness) York County PA New Level Advisors, LLC NHS Human Services, Inc. Northwest Bank Paragon Engineering Services, Inc. Peirson-Sanders Associates, LLC Prospect Metal Quality Floors, Inc. R. D. Heller, Inc. RBC Wealth Management READCO KURIMOTO, LLC RGS Associates, Inc. Robert S. Bortner, Inc. Sam’s Club 8161 Stauffers of Kissel Hill - Dover Suburban Park Apartments Susquehanna Gateway Heritage Area Tamra Peroni, Berkshire Hathaway Tanner Furniture The Financial Advisory Group Thomas H. Clingan Electrical Services WellSpan Health York Country Day School York County Children’s Advocacy Center York Ice Company, Inc.





Gabrielle Beck joined McConkey Insurance & Benefits as a client service agent trainee in McConkey’s Property & Casualty Division.

Amber R. Bowers joined ACNB Bank as a Retail Office Manager.

Peggy Fink joined Berkshire Hathaway HomeServices Homesale Realty as a Realtor.

Eric Frigm joined Berkshire Hathaway HomeServices Homesale Realty as a Realtor.

Amy Haines joined DOCEO Office Solutions as Vice President of Business Development.

Michael J. Konieczka joined Wagman Construction as Executive Vice President.

Steven Butz joined Alvin H. Butz, Inc., a Butz Family Company, as a Project Engineer.

C.S. Davidson, Inc. promoted Kerryn E. Fulton, P.E. as the President and Chief Executive Officer (CEO).

Melissa Mister, AIC, AIM joined McConkey Insurance & Benefits as a Business Insurance Executive.

Submit Your News to 20


Christine Desenberg joined McConkey Insurance & Benefits as the McConkey 24/7 Administrator.

Jim Geary joined Wagman Construction as the Corporate Controller.

Sara M. Sciarretta was promoted to Retail Office Manager at ACNB Bank.


CALENDAR OF EVENTS - AUGUST SCORE Roundtable – York County Economic Alliance

Economics Club Breakfast – The Yorktowne Hotel

The Susquehanna SCORE Roundtables provide you: • Access to the collective wisdom of your peers • Expert facilitator and SCORE mentors • Opportunity to learn new approaches

Mark Your Calendars

August 18 / 3:30 p.m. Each Susquehanna SCORE Roundtable is a peer group discussion facilitated by a SCORE expert to grow business networks, discuss topics that matter to small businesses, get feedback and helpful advice, learn from success of others and to connect with experts and entrepreneurs. This program is geared for businesses with 1-100 employees.

Executive Briefing Series – Heritage Hills Golf Resort & Conference Room

August 19 / Noon This month’s topic is “The Opioid Epidemic Impact on Business and the Economy” presented by the following: • Pamela L. Gay, York County Coroner • David Sunday, York County Chief Deputy Prosecutor

August 31 / 7:15 a.m. This month’s topic is “Royal Square Development” presented by the following: • Josh Hankey, Royal Square Development • Dylan Bauer, Royal Square Development Presenting Sponsor: Murray Securus

September 27, 2016 Women’s Leadership Forum – Presented by ATHENA Recipients September 28, 2016 Spirit of York County Awards Breakfast

Mark You r Calendars!

October 6, 2016 Member Orientation



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YCEA York County Connect  

York County Economic Alliance, York, PA, magazine, August 2016

YCEA York County Connect  

York County Economic Alliance, York, PA, magazine, August 2016

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