Get Set and Rolling With ngDesk - The Ultimate User’s Guide To ngDesk
A business thrives on customer satisfaction and market growth. Essentially, customers seek an unparalleled user experience. Hence, customers search for brands that provide them with good value for money. So, how do you ensure your customers register a positive user experience every time they come in contact with your brand? The answer is simple. Deploy ngDesk, a SAASbased ticketing, and customer support management tool. ngDesk offers you a comprehensive business solution designed to match your customer support needs and much more. This user guide walks you through all the system features and functions available on your ngDesk portal. The guide walks you through the basic steps on how to use and configure the ngDesk system for the best results. The document is divided into several sections. Each section introduces you to basic and advanced system applications. Click on the available links within each section to learn more about the given feature.
Step 1 – Create your ngDesk account 1. Go to www.ngdesk.com and click on the Sign Up button. 2. Fill in the required details. 3. Select a suitable subdomain name for your business. 4. Click here to learn more about creating your ngDesk account. 5. The system will create a dedicated support email address for your subdomain. For instance, your subdomain name is onebiz.ngDesk will create a dedicated support email address for your subdomain and this email address will be support@onebiz.ngdesk.com. When your customers and users send an email to this address, it creates a ticket in your ngDesk portal. 6. Your ngDesk portal is all set to start working.
Step 2 – Add users 1. There are multiple ways you can add users to your ngDesk account. 2. Go to Manage Users page and click on the Manage Invites button. 3. Fill in the details and send user Invites. 4. Alternatively, your users can also sign up directly on your ngDesk subdomain. 5. Remember, the user details are registered each time a user sends an email to your support email address. (Know More)