How Artificial Intelligence Change the Business in Next Level

Page 1

How Artificial Intelligence Change the Business in Next Level AI has changed the way managers do business. Businesses in several sectors have implemented it in their processes, from manufacturing to customer service. It helps to reduce production errors, and computers can spot defects in specific products. By removing these items from the production line, manufacturers can avoid putting faulty products on the market and suffering costly setbacks. For example, AI functionality in automobiles helps car manufacturers identify and avoid defective parts. For firms that want to scale, AI should focus on improving productivity. Many firms plan on growth and then try to find ways to increase productivity without adding staff and transactions. It takes a decade or more to perfect autonomous cars, but companies should plan on eliminating some headcount, and reskilling their workforce. A company must also think about the size of their data. If the data is large, AI should be applied to a small sample to see how it performs. Companies that have experience with AI are experimenting with various projects. For example, an Italian insurer has developed a cognitive help desk. The help desk utilizes deep-learning technology and natural language processing to engage employees. Cognitive insights can search through FAQs, previously resolved cases, documentation, and other sources to understand user needs and answer common questions. It uses smart-routing capabilities to forward complex problems to human representatives. While AI can automate many tasks, organizations still have many challenges. For instance, AI cannot understand human speech or emotional nuances, and it can't solve complex customer problems. Because of this, companies must develop guiding principles for ethical use of AI, so that machines and humans can work together. The key is to have a strong customer-first culture and trust among the two. A good AI solution will make it possible to automate most of the work and save companies millions of dollars. AI can replace people and complement teams. In the UK, for example, it is being used to automate warehouse robotics that deliver product-filled bins to human packers. The robots also whisk shopping bags to delivery vans. The driver of the delivery vans is guided by an AI application that helps him choose the best route to take. Despite the benefits of this technology, the technology is still far from perfect. Moreover, AI can help create value in marketing by marketing offerings with the right message and price. It can also automate the entire process of selling products. For example, AI can help companies price their products dynamically. Hotel rooms and airline seats have been automated using yield management programs for years. Soon, AI will allow sellers to extend dynamic pricing to the rest of the marketplace. It's important to create a culture ready for AI. AI can be used to enhance customer support. It can improve the quality of service in customer support by enabling the organization to offer tailored solutions to customers. Likewise, AI can help companies predict demand and optimize supply. By analyzing customer data, companies can create customised products and services. This will lead to faster conversions and greater insights. However, this technology has to be improved before it can be deployed widely in the business world.


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.