Responsive Facilities are organised so they meet people’s needs Y
N
n/a
1 Do I know what the protected groups are under the Equality Act 2010? 2 Am I aware that different people have different needs when accessing the Hospital? 3 Do I take action to address barriers to ensure all of these groups are able to access the service? 4 Do I know how to assess the mental capacity of patients? 5 Do I make appropriate adjustments for patients who lack capacity or have a learning disability? 6 If a patient lacks capacity, do I know how to ensure their best interests are assessed and recorded? 7 If I have to cancel an appointment, do I always give an explanation to the patient? 8 If appointments are cancelled, do I rearrange as soon as possible? 9 Do I prioritise patients according to their need?
NEW VICTORIA HOSPITAL | 13
