Newell's TRAVEL News - Issue 4

Newell s ’

Newell’s T R A V E L

NEWS

TRAVEL NEWS

Holidays, breaks & offers from your local friendly independent travel agent.

Issue 4

WIN A CRUISE

COME TO OUR CRUISE SHOW FOR YOUR CHANCE TO WIN A CRUISE FOR TWO PLUS - Award Winning Newell’s TRAVEL | Cuba |Lake Garda| Canada 1

Newell’s T R A V E L

NEWS

W

elcome to yet another splendid edition of Newell’s TRAVEL

News.

Once again Issue 4 is packed solid with first-hand accounts of holidays which my very knowledgeable staff have enjoyed and they now happily pass on their hot tips to you!

Our wonderful tour operators have also contributed with articles on their speciality destinations.

We open with our own exciting news on page 3 and a little in-house “gossip” on page 22.

Finally, don’t forget to come to our inaugural Cruise Show in October where you will have a chance to win a Cruise for two!

Roger Hawke Managing Director

D I A R Y D AT E

Newell’s CRUISE SHOW Sunday 16th October 2016 - 10.30am to 3.30pm

Atlantic Hotel, Newquay

FREE ENTRY

CONTENTS Cover Image: “Shiba-sakura Festival” near Mt. Fuji at Fuji Motosuko Resort.

2

Newells’ TRAVEL win again

4-6

A guide to Cuba

8-9

Discovering Canada

10-11

Lake Garda

12-13

Japanese Inspiration

15

The Jersey Tennerfest

18-19

We’ve been there

22

NEWS - Newell’s TRAVEL News

23

My life in travel

Great rail Journeys

USA COAST TO COAST PP 21 DAYS FROM £3,995

Experience a once-in-a-lifetime coast to coast rail journey across the most diverse country in the world! Your photo album will include many of America’s highlights including the Statue of Liberty, the White House, the Wild West, the Rockies, the Grand Canyon, Hollywood Boulevard and the Golden Gate Bridge.

15 departures between 28th Apr & 6th Oct 2017

TRADITIONAL GLACIERPPEXPRESS 8 DAYS FROM £1,275

Stunning scenery and spectacular views are enough to take your breath away as we travel by rail through the heart of the Swiss Alps on the world-famous Glacier Express train. During our Swiss adventure, we enjoy thrilling mountain railways, charming towns and dramatic Alpine scenery for which Switzerland is justly famous.

15 departures between 8th Apr & 30th Sep 2017

Book with 100% confidence, flight-inclusive holidays are ATOL protected, non flight-inclusive holidays are protected by ABTA. Dates and prices are subject to availability.

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Newell’s T R A V E L

NEWS

Dubrovnik & Croatia’s Dalmation Coast Exclusive to Newell’s TRAVEL

W in n e r s A ga i n !

“AMAZING – WHAT AN ACHIEVEMENT”

… says Roger Hawke, our Managing Director after winning the South West of England & South Wales Travel Agency of the Year Award for the third consecutive year!

At the glittering Agent Achievement Awards ceremony at the Park Plaza, Westminster Hotel in London, Helen & Roger were presented with the award from TV personality, Stephen Mulhern.

He goes on to say “This is a testament to the tremendous work that all of our staff do as norm, day in day out. Every day I open letters from very satisfied clients telling me what wonderful service they have received and what a pleasure it is to savour the whole booking experience which enhances their total holiday enjoyment”.

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Newell’s T R A V E L

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CubaGuide Welcome to The Revolution!!

I

don’t mean the Revolution that started in 1953, ending with Fidel Castro coming into power in 1959, I mean the revolution of a country that has been stuck in its past since then and is now just starting to emerge into a more modern world. With the news that Obama is allowing US citizens to visit, things are slowly on the change.

This is the time to visit, whilst there are no big signs for Coca Cola or McDonalds, in fact the only advertising you see is for the celebration of Che Guevara’s life and the Revolution, or to let you know where a local place of interest is!

Cuba is amazing! I visited recently with Cuba Holidays (who do the visas for you).

Havana is full of amazing buildings, mainly crumbling, with colourful washing lines across the old windows and families crowded into them. Quite a few are being restored now and some new hotels are being built. The streets are full of wonderful old classic cars – my biggest 4

Newell’s T R A V E L

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recommendation is to go for at least a 2 hour tour in one of them. You will see the highlights of Havana and see the happy people and hear snatches of the wonderful music as you drive along the seafront with the wind in your hair – great stuff!!

Take a walk around the old town and see the beautiful cathedral, visit the bars made famous by Ernest Hemmingway (and take a trip to visit his house) and maybe try a Daiquiri or Mojito. There is a great atmosphere and you feel totally safe. Colourful art is everywhere and people dressed in wonderful outfits.

We also visited the Cigar Factory, the Rum Factory and went to a fun cabaret show, at The Club Tropicana, in the evening.

There are some great hotels to stay in, like the Hotel Nacional, the Parc Central or the Inglaterra or you can stay in a casa with a local family and have your own front door key.

If you want to see amazing limestone mountains and caves, go and visit the Valle de Vinales, a UNESCO World Heritage Site, this is great for the adventurous, you can go hiking, biking, climbing, horse riding and zip lining… it’s not too far from Havana and you could stay a night or two at the Los Jazmines hotel, if you wished, or even just visit for a day by bus!

Driving south from Havana you can visit another UNESCO World Heritage town, Trinidad. This is an amazing place, all cobblestones and cowboys!! It attracts visitors from around the globe. Stunning streets with small multi-coloured houses, a fabulous central church and art and music everywhere. Stay in a casa here for at least a night to experience the culture of the old country.

You can even stay on a ranch if you fancy!

On our way to Varadero and the beautiful beach, we visited the Che Guevara Monument and site of one of the battles of the Revolution. There is a museum and it is quite atmospheric. We went through various other small towns on our way and visited a few families with rooms in casa’s to rent. They love having guests and I read their 5

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amazing visitor books. This is the way to see the real Cuba and try the local dishes and cigars!

There are lots of amazing tourist beach resorts in Cuba. The nearest to Havana is Varadero, if you want the quickest transfers for a two-centre stay. There are some stunning, big and varied hotels here, catering for all needs, from families to adults only. Lots of entertainment and a great choice of food. The beaches are truly beautiful. White sand and aqua sea. You can even swim with dolphins or go deep-sea fishing. The hotels all have wonderful spas too, and some have private cabanas for real chill time.

For a real small island experience, visit the Cayos, off the north coast, here the flamingos wade in the sea, which is teeming with exotic fish. Sit back and forget the world for a while.

To the east of Cuba is Guardalavaca, stunningly set against green hills, there are miles of beaches and lots of activities to enjoy. You can also go inland from here to visit the heart of Cuba for a different experience.

Cuba Holidays offer tours and cruises too….. so take a brochure and have a look…… and book a holiday soon.

Visit Cuba now, before the past is lost forever.

Jules Amis - Assistant Manager, Saltash Branch

Explore Cuba & all its beauty DISCOVER BEAUTIFUL CUBA ON OUR STUNNING CASA TOUR

For those who enjoy tours with a difference without all the trappings and distractions of a large hotel, our Mi Casa Es Tu Casa tour is an ideal opportunity to really explore this amazing island.

Direct flights with Virgin Atlantic from London Gatwick Havana - Vinales - Trinidad Santa Clara- Varadero - 14 nights

from £1489 pp on a B&B basis & 2 lunches

Prices based on 09 Jan 2017 departure other departure dates available

Prices subject to availability and correct at time of going to print.

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BEST OF CUBA TOUR

Visit some of the most famous sights with this exciting 14 night escorted Cuban tour.

Travel the whole breadth of the country exploring Cuba’s most iconic attractions.

Direct flights with Virgin Atlantic from London Gatwick Havana-Vinales - Santa Clara - Cienfuegos - Trinidad - Camaguey - Santiago de Cuba-Guardalavaca

from £2439pp

10nts B&B, 2 lunches, 2 dinners and 4nts All Inclusive.

Prices based on 27 March 2017 departure other departure dates available All Tours include flights, accommodation, rep service, English speaking guides.

Newell’s T R A V E L

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MS Thomas Hardy Suite

EUROPE’S FINEST RIVER CRUISES Rhine, Danube, Moselle, Main, Rhône, Douro or Seine 8 days from £1,099pp or 15 days from £1,499pp We are pleased to announce the release of our brand new all-suite ships for 2017, the MS Thomas Hardy, the MS Emily Brontë and the MS Oscar Wilde, operating alongside our luxurious and elegant selection of five-star vessels including the MS Lord Byron, MS William Shakespeare, MS Jane Austen and MS Charles Dickens, all boasting superb cuisine and the most comfortable surroundings possible.

Our stunning selection of River Cruises include...

Amsterdam, Volendam & the Dutch Bulbfields 5 days from only £709pp

The Blue Danube* 8 days from only £1,099pp

The Douro, Oporto & Salamanca* 8 days from £1,399pp

Rhine Cruise to Switzerland* 8 days from only £1,199pp

Burgundy, River Rhône & Provence 8 days from only £1,199pp

Cruise the Heart of Europe Five-star MS Jane Austen

Superb spacious Bathrooms

Exceptional on board fine dining

WHY CHOOSE RIVIERA TRAVEL?

15 days from only £1,499pp

Rhine & Moselle

• Three brand new five-star all-suite ships for 2017 • Beautifully appointed cabins with hotel standard beds, private bathrooms and river views • Excursions included in the price • Superb fine dining with full board basis throughout • Escorted by our experienced and dedicated Cruise Director

8 days from only £1,199pp

*Optional cruise extension available.

...plus many more!

To book or for more information call into your local branch of Newell’s TRAVEL

ABTA No. V4744

Visit our website for full Riviera Travel booking terms and conditions.

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Discovering C A NADA

C

anada is a destination I have wanted to visit for years, even more so when I started working in travel over 2 years ago.

When the opportunity arose, there was no hesitation and soon enough, I was on my way!

We travelled in late April, this is Canada’s Spring season which was the perfect time to go in my opinion; as it’s not too hot, and providing you wrap up, it’s not too cold either, especially with the amount of walking you do.

We flew direct from Heathrow to Toronto with Air Canada, which is a brilliant airline and the flight took just over 7 hours. With a time difference of 5 hours behind GMT, we landed and had the entire day to explore the city.

After dropping our luggage at our accommodation, the ‘Sheraton Centre Hotel,’ we of course wanted to visit the famous CN Tower. With the tower being over 450m high, you can guess how amazing the views are of the city! This is a must see when visiting Toronto, as it’s one of the most famous and popular attractions with an admission fee of only $33 per adult.

With Niagara Falls only just under 2 hours away, we 8

thought it would be rude not to go. Titan, who organised this tour, had arranged for us, not only to have a boat trip to Niagara, but also to fly over the Falls! What a great experience this was, to see Niagara Falls from above and below was absolutely incredible and something I highly recommend.

We made our way to the Capital of Canada, Ottawa.

With the journey taking just over 4 hours by coach, we soon arrived and what a beautiful place this is. We stayed at the ‘Lord Elgin’ which is located in the centre, close to restaurants, bars and a minutes walk to the main attractions. Ottawa has a lot to offer for all age groups, including historic sites such as the Parliament Buildings, which date back to 1867, local markets, jazz and tulip festivals, museums and much more.

Quebec is another stunning province, it’s like being in France! The scenery is sensational, with cobbled streets and pretty buildings, not to mention the lovely cuisine.

Montréal was our final destination, and what a great end to a brilliant trip. Like Toronto, the city is buzzing and there is plenty to see and do.

We stayed in the ‘Best Western Ville Marie’, located just 5 minutes’ walk from the biggest shopping area I have ever seen! It not only offers great shopping but restaurants, bars, museums and markets to enjoy and explore. I would also recommend taking a city tour so you can see the main sites in Montréal and perhaps visit some of them later at your leisure.

Summing up Canada = Big, Bold, Breathtaking.

Charlotte Knight – Travel Consultant, Kingsbridge

Award-winning adventures r

ou dt te

11 days from £1,899pp

r co

visiting the unspoilt Charlevoix Coastline

Es

Maple Leaf Trail plus Niagara 6 included excursions and visits Departing 30 May 2017 (other departure dates available) Includes Titan’s VIP door-to-door travel service Look out for the iconic symbol of Canada and proud emblem of national identity, the maple leaf, verdant in spring and summer, warming to red and gold in the fall.

Begin with a visit to Niagara Falls, before a sedate journey through the great cities of the east - sophisticated Toronto, charming Québec City, stately Ottawa and chic Montréal.

This superb tour also takes in the beauty and tranquillity of the St Lawrence and Ottawa Rivers, including a cruise to really discover the Thousand Islands archipelago.

All tours include Titan’s VIP door-to-door travel service and services of a Titan tour manager

For more information, or to book visit your nearest Newell’s Travel branch www.newellstravel.co.uk Prices are subject to availability and must be confirmed at the time of booking. †Excludes Scottish islands and Sark, where vehicle access is restricted. Terms and conditions apply on some offers.

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Lake

G A R DA W

ith direct flights to Lake Garda from Bristol operating on Saturdays and a flight time of under 2 hours, Inghams will soon whisk you away from Verona airport to the lakeside resorts of Garda.

The Gardone Riviera is a small resort on the western shore of Lake Garda and has the most beautiful promenade along the lakeside with a choice of bars, restaurants, shops and churches.

Inghams feature the Chalet Hotel Galeazzi and Grand Hotel Gardone set directly on the lake with stunning views and balconies overlooking the lake. The nearby resort of Salo offers a small lakeside square which hosts live music on Thursday evenings, this is a magical night with all the lights twinkling and shimmering by the lake.

From Gardone ferries and private speedboats offer easy access to the other resorts around the lake perfect for exploring the very different resorts such as Malcesine with it’s cable car up to Monte Baldo and views down over the lake.

Visit Bardolino with its weekly lakeside market and famous for it’s red wines. Try an ‘aperitivo’ in Garda- the lake is renowned for it’s “Hugo” prosecco, elderflower syrup, ice, sparkling water & a sprig of mint very refreshing whilst Sirmione has the biggest and best selection of ice creams!

For a bit of pampering why not try the Hotel Olivi Thermae & Natural Spa in Sirmione with two heated thermal pools and a range of beauty treatments & massage.

The nearby city of Verona has plenty to offer from Romeo and Juliet’s balcony to the Roman Arena which is used to host the summer Opera programme (late June to August) as well as great shops from your favourite Italian designers!

You’ll find so much to do on Lake Garda maybe a week’s not enough!

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The Lovely Lake Garda Chalet Hotel Galeazzi

27 May 2017 for 7 nights Chalet board - breakfast, packed lunches, afternoon tea/coffee freshly baked cakes, 5 course evening meal with pre dinner aperitifs/ canapes and complimentary wine with dinner.

Hotel Olivi Thermae & Natural Spa 4*, Sirmione

03 June 2017 for 7 nights Free tea and biscuits on the pool terrace 5-6pm One day FREE use of the spa stays of 7 nights or more

£1263pp

£743pp Hotel Duomo, Salo

27 May 2017 for 7 nights HB £743 per person Hotel Desiree 3*, Sirmionepage 40 Lakes Preview 2017 brochure 27 May 2017 for 7 nights HB FREE daily tea and cake 4-5pm, free use of city bikes

£873pp All offers are based on 2 sharing with flights ex Bristol and transfers to/from resort

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Special

JAPA N

J

apan is vigorously gaining a reputation again which everyone including couples, singles and families can enjoy on a reasonable budget and with a complete sense of security. It is unlike any other country in the world.

Embracing the future and preserving the past makes Japan a fascinating country to visit from the bustling city of Tokyo to Kyoto with its UNESCO sites, geisha girls and fantastic food culture.

Visit Mt Fuji Japan’s spiritual home, rebuilt Hiroshima, and take a ride on the 200 mph bullet train. Japan offers tradition and history with its temples, tea ceremonies and sumo as well as its wonderful beaches for relaxing and national parks for scenery, wildlife and skiing in the winter.

In Japan this is where the past literally greets the future.

This is where they both mingle, and through the elements of western civilisation these influences, the country has added rich new dimensions and depth to its culture.

Everything is efficient and safe in Japan, from crossing the road to boarding the train. There is no litter and no bins either this is taken home. This is just one example of the remarkable social cohesion that Japan enjoys intertwined with its heart warming hospitality makes it such a pleasant place to visit. Japan awaits you……

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SOME JAPANESE FACTS

Japan is an island nation in the Pacific The Japanese name for Japan is ‘Nihon’ or Nippon’ which means ‘sun origin’ n Population is over 127 m n Tokyo is the capital city and largest city n Sushi, sashimi and tempura are just some of the well known dishes on offer n Melons are very expensive in Japan, one can go for up to £300 n Flight time from UK 11.5 hours n It is considered rude to walk while you are eating in Japan n Religions in Japan are Shinto & Buddhism plus 1.5% Christian n Currency is the Japanese Yen n Highest point is Mt Fuji which stands at 3,776m n More than 70% Japan is mountains n Time: GMT + 9 hours/BST +8 hours n A visa is not required in Japan n It is considered rude to offer a tip n Sumo is recognised as the national sport n Ancient leading warriors of Japan were known as Samurai n Geisha means ‘person of the arts’ n The raised floors in Japanese buildings help indicate where you should take your shoes off n The Japanese believe that black cats bring good luck n The worlds shortest escalator is found in Japan.

It only has 5 steps n n

Classic Japan 9 Day from £2,300

Golden Route 10 Day from £3,099

Your Gateway to the Far East

Essential Japan 9 Day from £2,899

Wonders of Japan 13 Day from £3,899

Departures from Bristol & London

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CRUISE FROM FALMOUTH 2017 UPGRADE TO ALL INCLUSIVE DRINKS PACKAGE FOR ONLY £10pppn To/from Falmouth

NEW ITINERARY

To/from Falmouth Lisbon

Rome

(from Civitavecchia) Olbia (Sardinia)

Madeira Tenerife

Portimão (Algarve) Cartagena Lanzarote Gran Canaria

Amalfi

Sorrento

Amalfi Coast & Capri

Palermo (Sicily)

Canary Islands with Lisbon & Madeira

Discovering the Amalfi Coast

1st April 2017 • 12 nights

13th April 2017 • 16 nights

Interior cabin from £1,019pp+* Ocean view cabin from £1,149pp+* Balcony cabin from £1,699pp+* Single interior cabin from £1,619+

Interior cabin from £1,799pp* Ocean view cabin from £1,999pp* Single interior cabin from £2,899 Single ocean view cabin from £3,749

OFFER ENDS 12th October 2016

OFFER ENDS 12th October 2016

* * *

* * *

▲

▲

+ Must be booked by 30/09/16. * Prices based on 2 people sharing a cabin.

Offers may be amended or withdrawn at any time without prior notice, are subject to availability & cannot be applied retrospectively. All bookings are subject to Fred. Olsen’s standard terms & conditions, available on their website & on request. Some ports may be at anchor, intermediate days are at sea. FOCL reserve the right to amend itineraries for operational reasons. E&OE.

Tennerfest Newell’s T R A V E L

NEWS

Food Festival

JERSEY & GUERNSEY BREAKS

Travel by sea from Poole or by air from Exeter

T

he Channel Islands of Jersey and Guernsey make for a fantastic autumn break, with beautiful scenery, temperate climate and busy events schedule. Small in size but boasting lots to see and do, the islands are a fantastic choice for lovers of the great outdoors. You will find miles of country lanes which open to breath-taking cliff top views, and the sea is never more than ten minutes away.

From 1st October until 11th November, Tennerfest food festival takes place on both islands, where local restaurants offer their exclusive menus showcasing local produce from just £10. Renowned for excellent cuisine with menus featuring local produce and the freshest of seafood, the Channel Islands are unrivalled for their fabulous array of eateries.

From fine dining Michelin star restaurants with celebrity chefs, to beachside cafes and trendy coastal hideaways, there is something for everyone and our only recommendation is plan your stay to take advantage of the fantastic value!

At Newell’s TRAVEL, we work closely with our preferred supplier Premier Holidays and have some superb island breaks available. You can travel by sea on the fast ferry from Poole or fly direct from Exeter.

JERSEY 3H Merton

GUERNSEY 3H Best Western Moores

Fantastic value on Sun-Thur stays

Weekend break (Friday arrivals)

3nts 18 Sep-20 Oct £179 by sea £279 by air 3nts 30 Oct-15 Dec £179 by sea £279 by air

3nts 01-31 Oct £235 by sea £325 by air 3nts 01 Nov-20 Dec £189 by sea £279 by air

4H Radisson Blu Waterfront

4H St Pierre Park

FREE upgrade to seafacing room

FREE upgrade to lake/garden room and FREE dinner on first night

3nts 01-31 Oct £225 by sea £335 by air 3nts 01 Nov-31 Mar £209 by sea £315 by air

4nts 01-31 Oct £285 by sea £365 by air 3nts 01 Nov-20 Dec £199 by sea £289 by air

Many more hotels available

Prices are per person based on 2 adults sharing and include travel by sea from Poole as a foot passenger or by air from Exeter. Subject to availability. Terms and conditions apply. 100% financially protected. ATOL 2173. ABTA No. V0762.

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Amazing Croatian

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Flying direct from

✓ ✓ ✓ ✓ ✓

Award Winning Holidays Traditional Resort Stays Resort stays with included excursions Escorted Tours Fly Cruise

The Dubrovnik Riviera Flying direct from Exeter – 17 Jun & 16 Sep 2017 Flying direct from Newquay – 23 Sep 2017

8 days from

£789

8 days from

£1,489 Croatia’s Istrian Riviera & Lake Bled Flying direct from Newquay – 10 Oct 2017

Croatian Islands Cruise on board MS Mendula Flying direct from Exeter – 17 Jun & 16 Sep 2017 Flying direct from Newquay – 23 Sep 2017

8 days from

£895

Visit your local Newell’s TRAVEL to book or call: 0800

008 7411

Opening hours: Mon-Fri: 9am-5pm | Sat: 9am-4pm 16

& Italian holidays Exeter & Newquay Puglia & the South – Undiscovered Italy Flying direct from Exeter – 24 Jun & 23 Sep 2017 Flying direct from Newquay – 27 May 2017

Lake Garda Flying direct from Exeter – 9 Jul & 8 Oct 2017 Flying direct from Newquay – 1 Oct & 21 May 2017

8 days from

£1,139

8 days from

£979

Venice Fly Cruise on board Norwegian Star Flying direct from Newquay – 1 Oct 2017

8 days from

£469 8 days from

£899 Sorrento & the Bay of Naples Flying direct from Exeter – 24 Jun & 23 Sep 2017 Flying direct from Newquay – 27 May 2017

8 days from

£599

Seven Cities of Italy Flying direct from Exeter – 9 Jul & 8 Oct 2017 Flying direct from Newquay – 1 Oct & 21 May 2017

Newell’s T R A V E L

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HOW DO WE KNOW SO MUCH A B O U T T R AV E L ?

BECAUSE WE’VE BEEN THERE Here is a selection of destinations our Newell’s TRAVEL agents have visited recently, they bring back first-hand knowledge to share not only with all our staff but of course our customers too. You don’t get that on the internet!

as LA & Las VeBrgan ch

zania Zanzibar & TayanBranch

Rachel - Saltash

Laura – Newqu

Lake Garda

Canada & Niagara Falls

Tarnia – Redrut

h Branch

Charlotte - Kingsbridge Branch

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Antigua & St Lu Beverley – Trur

cia

o Branch

Thailand

Emma - Truro Br

anch

Cuba

Branch Jules - Saltash

stralia Sydney, AuBr anch Alex - Truro

Sicily

Estelle - Helston

frica South Aouth Branch

Kathie -

Branch

Falm

Nashville, Mem ph

is & New Orlean

Carley - Helston

Abu Dhabi & Th

s

Branch

e Further Emir

ates

Adam – Truro Br

anch

Jamaica

th Branch

Megan - Falmou

Mauritius

ch

th Bran Kathie - Falmou

Northern Cypru s Lisbon/C

ascais & Sintra

anch Chris - Truro Br

, Limassol & Pa

Jenna – Redrut

h branch

phos 19

© Shutterstock

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NORWAY’S NORTHERN LIGHTS 5/6 days | Tromsø – Kirkenes –Tromsø

© Shutterstock

Arctic Highlights

12 days | Bergen – Kirkenes –Bergen

© Trym Ivar Bergsmo

Classic Round Voyage

AWAKEN YOUR INNER EXPLORER Fly from Bristol and go in search of the beautiful aurora borealis on a coastal voyage in Norway.

Concentrate your voyage within the winter wonderland of the Arctic Circle as you go in search of the spectacular Northern Lights, as well as get involved in additional excursions in Tromsø.

Departures from Bristol: 20 February 2017 (6 days) and 11 March 2017 (5 days)

HALF BOARD VOYAGE INCLUDING FLIGHTS FROM

£799pp

The definitive voyage showing off the best of Norway’s beautiful coastline and culture, and a full range of exciting optional winter activities. Hurtigruten’s unique Northern Lights Promise applies.

Departures from Bristol: 29 November 2016 (Drinks package included) and 16 March 2017

FULL BOARD VOYAGE INCLUDING FLIGHTS FROM

£1224pp

We know that NO trip to the Arctic Circle is quite complete without experiencing the dazzling aurora borealis at least once on the journey. It is such a must-see display of shapes and colours that if the Northern Lights don’t make an appearance on your 12-day journey, we promise to give you another 6 or 7-day voyage FREE OF CHARGE*

*Terms and conditions apply

Contact your nearest Newell’s TRAVEL for details

To book or for more information contact your local branch of Newell’s TRAVEL

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Shine Bright D

UAR A

N

I • PR

BOOK NOW!

C

TE

THESE CRUISES WILL NOT BE SOLD FOR LESS

E •

PR I

EG

Diamond Rail offers fully escorted rail tours, from a local station near you to London St Pancras, where you are met by your Tour Manager, who will be with you every step of the way making sure your holiday runs smoothly.

CRUISE THE DANUBE TO VIENNA & BUDAPEST TE E

C

D BR EP I AR ST TU OL RE S

iamond Holidays and The River Cruise Line offer a variety of destinations throughout the UK and Europe for your next holiday, including some fantastic offers to take advantage of. With fully escorted tours by rail, Europe by coach and ship we are dedicated to ensuring your holiday is a memorable one.

The River Cruise Line includes our two river cruise ships, the 3 star MPS Lady Anne and the premier 4 star MS Serenity plus a range of NEW cruises via our extended fleet of ships giving you the opportunity to explore different rivers and waterways.

Diamond Holidays offer coach tours throughout the UK and Europe and we have long standing relationships with many of our coach companies. We also offer free pick up points from Devon & Cornwall.

E G N UAR A

FREE EXCURSION PACKAGE book by 31 October 2016

10 DAYS FROM

£1149pp

BY COACH

• Departing 7 July & 15 September 2017

TO BOOK SIMPLY VISIT ONE OF OUR BRANCHES Booking conditions: All prices are per person, based on two people sharing the lowest category cabin. Cabin upgrades and single cabins are available at a supplement and are subject to availability – please ask for details. Reservations and our price guarantee are subject to our booking conditions, which are available online at www.rivercruiseline.co.uk and on request. A copy will also be sent to you with your holiday confirmation. All prices are correct at time of going to print.

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WINNERS

A

s part of the new partnership between Newell’s TRAVEL and world renowned tour operator, Kuoni Holidays, we were delighted to welcome Simon Reeve to Truro when he presented Dr & Mrs Mason of Falmouth (pictured above), their prize of a fantastic St Lucia holiday, after they entered the competition featured in Issue 1 of Newell’s TRAVEL News. Congratulations!

Tamsyn is back

I

started to work for Wickers World in Wadebridge back in 2004 and continued until, sadly, the owner passed away. I was then lucky enough to be offered a job in the Business Travel department of Newell’s TRAVEL based in Falmouth.

This was a completely new experience for me having come from retail to now dealing with business travellers, from large companies, who needed to get to their destinations at a much faster pace. I loved it. I then left to have my little girl in 2013 and returned back to Falmouth but this time to the retail department. In January of this year I moved to cover maternity leave in Liskeard, which meant less travelling for me and then in May I was lucky enough to be offered a position in our Bodmin branch which means even less travelling! I am now full time in Bodmin and love it, especially since I have started to see some of my previous Wickers World clients and they recognise me and are happy to book with me straight away.

N E W Q U AY BRANCH MOVE Newell’s TRAVEL moved to plush new premises in Newquay.

After many years of trading from tiny and squashed offices just off Bank Street, the opportunity to move to a far bigger office right on the main street was not to be missed.

Now in 57 Bank Street, the branch boasts a lavish retail area plus a further comfortable lounge upstairs where appointments can be made and privacy can be guaranteed.

There is also a superbly appointed rear decking area where, in the summer, clients will be encouraged to take in the views of Newquay Bay whilst selecting their next holiday.

Debbie, the Manager, Laura & Tash have over 40 years combined travel experience notwithstanding their own comprehensive personal travel knowledge. They will ensure you receive the best possible customer service with the most competitive prices available and relish the opportunity to welcome their loyal clients to their new branch.

Managing Director, Roger Hawke, said “We are absolutely delighted with the outcome of the refurbishment. It will transform the way Debbie and her team can now look after our many loyal clients in stunning surroundings”.

Two months on and manager Debbie said “We love our wonderful new office, the space is amazing and customers appreciate the lovely surroundings and superb view”.

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Above: Some of our regular customers celebrating the opening with us.

Left: Roger Hawke with the Mayor of Newquay

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Newell’s T R A V E L

NEWS

M Y L I F E i n T rav el We thought you would like a little insight into a travel agents life so we asked our staff a few questions Do you remember the first booking you made?

Not clearly as it was many years ago, but I think it was a couple who wanted a week in Portugal and we used Intasun for those who can remember back that far! – I was very nervous as I had no travel experience. I was a qualified dental assistant and changed my career path, I came in as the office junior! in 1988!

What’s the most memorable booking you’ve ever made and why?

A tour of the Palaces of India, the passengers travelled business class – I’d never booked that before and they stayed in the Oberoi chain of hotels. The whole trip was so exotic.

What’s been your favourite fam trip and why was it so good?

I have been very lucky with my fam trips but the best was with Travelpack as they took me to India and I was able to see the diversity of a country for myself, from children who have nothing but smile all the time to gold buildings and palaces so rich it made me cry.

Who is your favourite customer?

I have a few favourites and they are all different. They may book three holidays a year to Reid’s Palace on Madeira and give me funny life stories to try and follow, or they may have children the same age as myself and we have shared their growing years, but they have all become firm friends as well.

What’s the best gift you’ve ever been given by a customer and what did you do to earn it?

Flowers from a new customer who had been recommended to me and was thrilled with the service they received, but I love getting chocolate just as much lol.

What has been the most embarrassing moment in your career in travel?

In 1989, when the customer realised that I was out of my depth and talking about somewhere completely different to where they asked for.

If you could be a celebrity for a day, who would you be and why?

I would love to be Julia Roberts, she has been in some amazing movies and played opposite some gorgeous men, she is also a very grounded actress.

Where would you like your career to be in 10 years time?

I would like to be experiencing some of the amazing holidays I have booked for others and working in my office part time.

What advice would you give to somebody thinking about a career as a travel agent?

DO IT, its great fun. You meet lots of interesting people and get to create some amazing dreams for clients.

Debbie Rundle - Manager, Newquay Branch

Do you remember the first booking you made?

My first booking was a young group of girls to Faliraki in Rhodes.

I had just returned from a season out there, so I had great knowledge of the area and was able to answer any questions they had along with any concerns their parents had. It all went smoothly and the group had a fantastic time on their first holiday without parents.

What’s the most memorable booking you’ve ever made and why?

I have many memorable bookings but one that stands out was a surprise trip to Paris for a client’s wife, staying in the best hotel in Paris, travelling by Private jet. I organised reservations at some of the finest restaurants in the City to make the trip memorable for our clients.

What’s been your favourite fam trip and why was it so good?

I’ve been very lucky to visit some amazing countries, but my most favourite has to be Sri Lanka. This has to be one of the most beautiful places in the world , the views, culture and people are second to none. Our guide was fantastic and made sure we saw all the amazing things this country has to offer. It was made extra special for me on our last day when we met Marnika the Asian elephant on arrival to our last hotel. After a group photo, our Guide had a quiet word with her mamut (handler) and she wrapped her trunk around me and picked me up. The next day I was able to sit on her while she had her daily wash and again to my surprise she gave me an elephant shower... Best experience ever!!

Who is your favourite customer?

All my regular customers are amazing!! and I’ve been lucky to have created friendships with many of them. I’ve been invited to many celebrations, weddings etc. and some will pre plan their visit to the office making sure I’m not on a day off. This makes me proud of the work I do.

What’s the best gift you’ve ever been given by a customer and what did you do to earn it?

A bottle of Bollinger champagne. I had clients who were very worried about travelling to Turkey but I put their mind at rest and booked a beautiful hotel in Kalkan where they had the most amazing holiday and look to return one day soon.

What has been the most embarrassing moment in your career in travel?

Probably singing badly out loud in the shop while it was empty and not realising some clients had walked in... they said I have a lovely voice and should keeping singing but I know they were just being polite.

If you could be a celebrity for a day, who would you be and why?

Ant McPartlin so I would get to spend the whole day with Declan Donnelly....... he really should have married me!!!

Where would you like your career to be in 10 years time?

I would ideally like to be here at Newell’s TRAVEL, and hopefully have ticked more off my “Places to Visit” list.

What advice would you give to somebody thinking about a career as a travel agent?

If you have a passion for travel and love interacting with some lovely clients then it’s the best job you can do and its very rewarding making someone’s dream holiday come true...

Steph Borys - Senior Travel Consultant, Truro Branch 23

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Come and see us at a branch near you Bodmin 01208 75206 | Falmouth 01326 312620 | Hayle 01736 757800 | Helston 01326 574084 Kingsbridge 01548 853181 | Liskeard 01579 344811 | Newquay 01637 873878 Redruth 01209 212978 | Saltash 01752 848370 | Tavistock 01822 618123 | Truro 01872 277363

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