All You Need to Know About ITIL® 4

All You Need to Know About ITIL® 4 Joseph Sineno NetCom Learning

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AGENDA ITIL® 4 Introduction The 7 guiding principles of ITIL® 4 The 4 dimensions of service management How does ITIL® 4 Impact you and your organization?

The Strength of the Service Value Chain

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ITIL4 CERTIFICATION SCHEME

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ITIL SERVICE VALUE SYSTEM (SVS)

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GUIDING PRINCIPLES

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4 DIMENSIONS

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INTEGRATED VIEW

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SERVICE VALUE CHAIN (SVC)

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ITIL SERVICE VALUE CHAIN (SVC)

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RECORDED WEBINAR VIDEO To watch the recorded webinar video for live demos, please access the link: http://tiny.cc/jqa6tz

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» PMI AGILE CERTIFIED PRACTITIONER (PMI-ACP)®- Class Scheduled on Dec 14 » ITIL® 4 FOUNDATION WITH CERTIFICATION EXAM - Class Scheduled on Jan 04 » APPLYING AGILE AND SCRUM PRACTICES TO PROJECT MANAGEMENT - Class Scheduled on Jan 11 » PROJECT MANAGEMENT PROFESSIONAL (PMP®) - NEW VERSION - Class Scheduled on Jan 18 » ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (DSV) WITH CERTIFICATION EXAM - Class Scheduled on Jan 20 » ITIL® 4 STRATEGIST: DIRECT, PLAN AND IMPROVE (DPI) WITH CERTIFICATION EXAM) - Class Scheduled on Jan 25 You can also access the below Marketing Assets » Free 1hr Training - How Project Management Software Fills the Gap in Management Training » Free On-Demand Training - The Future of IT Service Management (ITSM) with ITIL 4 » Free On-Demand Training - Boost Your Team's Knowledge with ITIL 4® Certification » Blog - What’s New in ITIL® v4: ITIL® v4 vs. ITIL® v3 » Blog - ITIL® v4 Certification: Advancing your Skills from ITIL® V3 to ITIL® 4

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