How Microsoft Dynamics 365 and Microsoft Teams Can Help Your Organization Collaborate Better

How Microsoft Dynamics 365 and Microsoft Teams Can Help Your Organization Collaborate Better

Did you know the number one challenge faced by modern organizations the world over is ensuring collaboration in the new remote working model? Collaboration is the key when it comes to managing teams, customer relationships, and even the daily operations of a business. Working online in different locations shouldn’t mean working separately in a disjointed manner. Such an approach can hamper work processes and ultimately hurt the interests of the company. What we need today is a blended model of working that enables flexibility with accountability – thus allowing the entire team or business to work collectively as one entity towards their shared goals and responsibilities.

Microsoft Technology as an Enabler for Collaboration Technology and cloud have played a crucial role in this worldwide scenario, providing some respite to the highly unstable business landscape.

Microsoft products such as Microsoft Dynamics 365 and Microsoft Teams have helped professionals in different departments and roles to connect, collaborate and communicate with each other across the organization.

While Microsoft Dynamics 365 is the most popular and widely used line of ERP and CRM system that offers intelligent business insights to deliver exceptional customer experiences, Microsoft Teams is the brute force that binds the organization together with its easy flow communication and collaboration options. This super solid combination of Microsoft Dynamics 365 + Microsoft Teams, is the secret to collaboration in the flow of work for an organization.

Let’s look at how this lethal pair is driving growth and achieving business objectives for organizations even in the face of a pandemic.

Best Practices to Achieve Organizational Collaboration 1. Different business functions must be inter-connected Not just small work teams but every function and department must be connected with each other. MS Dynamics 365 makes it possible by making its insights available to any functional department in the organization. Whether it is sales and marketing or operations and finance – every member must be able to learn and get a new perspective from the predictive data available in Dynamics 365.

There’s another possibility in the pipeline. To achieve synergy between MS Dynamics and MS Teams, it will now soon be possible that MS Dynamics users will be able to collaborate with a Teams user right within the flow of a Microsoft Teams channel. With this feature, an organization’s workforce can directly and centrally contribute to the task at hand, without having to switch between different applications and data sources.

2. Every team member should be able to connect anytime, anywhere, on any channel Earlier, team members worked on an issue together at the same time in the workplace – making their collaboration largely synchronous. However, in the postCOVID era, collaboration must be asynchronous as well. This means that apart from offering the capability to hold live virtual meetings, teams should also be able to share service cases, customer records, and workflows with an expert in the organization to add value from anywhere, anytime.

Here is an example demonstrating how the combination of Dynamics 365 + Teams can help employees and managers perform routine HR tasks. By embedding an HR

chatbot in the flow of work using Dynamics 365 Human Resources, employees can do simple tasks like submitting leave requests, checking leave balance, getting approvals from managers – all within the flow of work in a few clicks using Teams.

3. Collaboration must go beyond the workplace According to research, remote working increased communication within teams and coworkers, however, interactions with distant internal networks or with external stakeholders such as customers and partners, were greatly diminished. Dynamics 365 and Teams work together to solve this problem for business leaders by bringing every network closer so that business issues are solved by the right person at the right time – without any lag or hitches arising out of the remote working situation.

For instance, in retail stores, inventory management and its correct information is critical to run daily operations. Using Dynamics 365 Commerce and Teams, managers can create task lists, assign criteria, and track status between back office and store commerce. Everything in real-time.

4. Personalization is the new work order In a fiercely competitive market, customer experiences can make or break a sale.

The final objective of the collaboration should be to achieve customer delight and deliver more personalized experiences for them. In an increasingly virtual world, even the customer expects a high degree of personalization in their interactions.

With Dynamics 365 and Teams, business users will now soon be able to create, promote and report on events hosted using Teams from within Dynamics. They can export data related to attendees and segregate audience attendance based on different customer segments. Introduction emails and entire customer journeys are automatically orchestrated to nurture leads and future clients.

Every organization must strive to follow these practices in order to achieve synergy between people, processes and insights and build a culture of collaboration.

Why Get Microsoft Dynamics 365 & Teams Training Training plays a crucial role in ensuring that the flow of work remains smooth and glitch-free. Having a team of professionals possessing Dynamics 365 certification will not only put your business in a better position to collaborate

internally but also allow seamless interactions and personalization based on customer experiences. Also, getting Microsoft Teams training from an authorized Microsoft training partner can help your company make the most of your tech investments and maximize output.

NetCom Learning is committed to providing you with the best learning materials and resources. We provide a variety of self-paced training courses to help you at every stage of your learning journey.

When it comes to Microsoft Dynamics 365 and Teams training, here are some of the reasons why NetCom Learning gives you an advantage in obtaining Microsoft certification training: 1. NetCom Learning is a trusted technology training partner for more than 80% Fortune 1000 Companies.

2. We have serviced over 14,000 organizations and helped them become technologically advanced, build a smarter workforce and drive growth.

3. NetCom Learning possesses a knowledgeable pool of subject matter experts who are Microsoft Certified Trainers (MCT) 4. We've been in the industry for over two decades now and hence have the requisite experience and expertise to manage the learning needs of organizations across industries and geographies.

5. We offer many Microsoft programs, including Enterprise Skills Initiative (ESI), Customer Immersion Experience (CIE), End Customer Investment Funds (ECIF), and Trainers for Hire (T4H) and Software Assurance Training Vouchers (SATVs) Explore our Microsoft Training Portfolio here.

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