20 24 ANNUAL REPORT
MISSION
We help people in need of behavioral healthcare and emotional support by providing comprehensive, evidence-based services needed to attain recovery and maintain wellbeing. We also help the courts and community agencies by providing professional evaluations and assessments for those that need them.
OUR VALUES
Caring
We contribute to the welfare of those whom we serve.
Excellence
We go beyond what is expected.
Accountability
We are responsible to our clients, to our funders, to other stakeholders, and to the general public.
Respect
We treat everyone with dignity about who they are or the circumstances of our involvement with them
Collaboration
We work with other interested parties and stakeholders to contribute to the betterment of behavioral health systems and programs in the community.
Trauma Sensitive
We understand, anticipate, and respond to the needs of those who have experienced trauma, by providing a comforting and safe treatment environment, promoting selfempowerment of the client.
Cultural Awareness and Relevancy
We understand and address the role of race and implicit biases, how these can affect client and staff behaviors, attitudes, and responses, and how these can impact staff interactions with clients and with each other.
MESSAGE FROM LEADERSHIP
In this space last year, I wrote about how 2023 was a year of exceptional change It’s fair to say that 2024 was the year where much of that change started to “come into its own,” so to speak Making changes in the numerous programs we run – much less that several of them are 24/7/365 – means that we have to pay attention to both the short and the long runs If 2023 was the short run of planting seeds, 2024 was the long run of watering, fertilizing, and nurturing To provide but a few examples:
This past year, we saw our outpatient services grow into a robust clinic under the CCBHC model, which provides primarily behavioral health services – but
also ensures that the whole person is cared for by coordinating with other medical providers. By the end of 2024, only two years into services, we were already discussing the team having outgrown the space they are in.
Our Community Mobile Team – in which two staff respond to those in crisis out in the community –steadily increased its run count and prepared itself for 24/7 operation. That’s a first of all of the various mobile teams in Franklin County!
Our 988 services have continued to grow in call volume and therefore department size. That growth, though, has been almost exclusively work-from-home in nature – and, accordingly, we found that we could shrink our real estate holdings. We sold our 741 East Broad Street facility to The Breathing Association, a transfer that ensured that it stayed in nonprofit hands while also providing them space that they’d been unable to afford another way.
Similarly, we continued to modernize our other facilities and IT infrastructure to bring us current while allowing for growth room.
Please read on for more details of our progress – but as you do, please know that we remain incredibly thankful for your support and that of our community!
Brian Stroh, M.D. Netcare CEO and Medical Director
OUR IMPACT
Demographics
The following demographics include CSU, Miles House, Assessment Services, Developmental Disability Services, and Probate Pre-Screening. The data reflects the information voluntarily shared by individuals we serve. In recognition of their privacy and vulnerability, especially during times of crisis, we do not require clients to disclose personal details when accessing programs.
8/10
refer themselves or are brought in by a relative or friend.
Individuals served
48% identify as female
44% identify as male
4% identify as cisgender
2% transgender
2% non-binary
C L I E N T S T O R Y
From a young age, Matita faced unimaginable challenges, including trauma and abuse that left deep emotional scars. For years, she struggled in silence, turning to alcohol and drugs to numb the pain. Each time she felt like she couldn’t go on, she found her way to Netcare. When Matita came to Netcare most recently, she knew it was her last chance. She was ready to accept help, and with the support of our Crisis Stabilization Unit and Miles House, she found a path forward. The Netcare staff helped her become “the best me I could be” as she embraced every resource we offered. Matita is extremely thankful for her time at Netcare and encourages others, “don’t leave before your miracle happens.”
PHONE, TEXT, AND CHAT-BASED SERVICES
In the event of a crisis, you can call, text, or chat with one of our licensed clinicians. We’re here to help.
Emergency Response Service is the dedicated Netcare team that answers the 24/7 Crisis Phone Line (614-276-CARE), and 988 Suicide & Crisis Lifeline for anyone in need of assistance or in a mental health or substance use crisis.
Netcare also partners with the Community Shelter Board to provide information to those in Franklin County who need emergency shelter information and housing options.
RESIDENTIAL SERVICES
Netcare’s residential services offer short-term, supportive living options for adults in mental health crisis. These programs provide a safe, structured environment for individuals needing extra time to stabilize during or after a crisis. With 24/7 care, staff help residents manage severe symptoms, address housing or support gaps, and connect to long-term resources, empowering each person to regain stability and live safely and independently.
Crisis Stabilization Unit (CSU)
An alternative to psychiatric hospitalization.
Patients stay for up to 7 days and are linked to ongoing care at discharge
316 individuals were treated in the CSU in 2024
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Miles House
Dedicated to those being discharged from inpatient psychiatric care or the Netcare CSU.
Patients stay up to 16 days.
171 individuals stayed at the Miles House in 2024
55% enter homeless; <15% leave homeless
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COMMUNITY-BASED PROGRAMS
We work in the community to ensure the safety of all adult individuals in Franklin County.
ROW ONE Program
Mobile intervention service that transports publicly intoxicated persons off the streets to a place of safety and shelter Local treatment and educational resources are shared 11,226 individuals were transported in 2024.
Community Crisis Response
Provides on-the-scene response to those affected by traumatic situations, allowing first responders to complete their work
In 2024, the team assisted 259 individuals.
Probate Pre-Screening
Responds to contacts made by friends, family, and clinicians when there is a concern about someone’s safety.
In 2024, the prescreeners completed 1,490 probate investigations for Franklin County
Developmental Disabilities Services
Community Mobile Team
Pilot program launched in February of 2023.
Team made up of licensed mental health clinician and a peer support specialist assisting individuals in the community experiencing a mental health or substance abuse crisis.
This team assisted 685 individuals in 2024
Works with individuals to both prevent crisis episodes and help them through, should one occur. 1,751 consultations were conducted in 2024
FORENSIC SERVICES
Partnering with the local courts and offering expert forensic evaluations on matters of mental illness.
Forensic Center
1 of 10 OhioMHAS-certified centers across the state of Ohio. Renders legal opinions regarding court defendants. Funded primarily by the Ohio Department of Mental Health and Addiction Services (OhioMHAS).
Forensic evaluators completed 728 forensic evaluations in 2024.
Family Psychological Services
Psychologists provide diagnostic assessment at the request of either Franklin County Children Services or Franklin County Juvenile Court. In 2024, 82 comprehensive diagnostic evaluations were completed.
OUTPATIENT SERVICES
Netcare treats those experiencing mental health and/or substance use disorders via our experienced team of licensed providers.
In 2022, we became a Certified Community-Behavioral Health Clinic (CCBHC) - a specially-designated clinic that provides a comprehensive range of mental health and substance use services.
In March 2023 we saw our first patient in the new outpatient clinic, and we served 463 patients in 2024.
Netcare's outpatient services are committed to providing accessible mental health care to all, regardless of ability to pay In addition to accepting Medicaid and Medicare, we use the Franklin County ADAMH Sliding Fee Schedule for those without insurance.
Our comprehensive outpatient services include counseling, medication management, and case management to support patients on their journey to better mental health and well-being.
Assessments
Provides non-urgent substance use and mental health assessments Referrals are made to local providers. 388 assessments were completed in 2024.
INDIVIDUALS SERVED ACROSS PROGRAMS
Over 17,000 individuals received face-to-face services across our programs in 2024. ROW One provided the most direct impact, transporting more than 11,000 individuals to a place of safety and shelter.
ROW One 11,226
Probate 1,490
Developmental Disability Services 1,751
Forensic Services 810
Community Crisis Response 259 Assessments 388
Crisis Stabilization Unit 316
Miles House 171 Community Mobile Team 685
463
THREE-YEAR SERVICE REACH BY PROGRAM
This chart shows the number of individuals served across 10 programs from 2022 through 2024. The data highlights changes in service reach over time.
The Community Mobile Team and Outpatient programs do not have figures for 2022, as both were newly launched and in the early months of operation during that year.
C L I E N T S T O R Y
Carl had a typical upbringing and received his degree in economics and business administration. A few years later, he ended up moving back into his parents’ home to care for his mother. After she passed away, his relationship with his siblings deteriorated. Circumstances changed very quickly, and Carl no longer had a place to live He bounced around from place to place, but with no stable foundation, he considered ending his life He ended up in psychiatric care and was referred to the Netcare Crisis Stabilization Unit, and then went to the Miles House. There, he worked on stabilization techniques, and he was connected to multiple agencies that helped him find housing.
Carl now feels he has a stable foundation and is even writing a book! When he looks back at all of things he has been through, he says he is extremely proud of himself. Carl feels comforted and thankful knowing that Netcare is there and will never turn him away.
STATEMENT OF FINANCIAL POSITION
REVENUE
ADAMH Franklin County Levy Funds
State of Ohio*
Medicaid & Medicare
Federal Government
Community Shelter Board
Court & Forensic Fee for Service
Foundation/Individual Contributions
Other
COVID Relief/ERC Funds
Total Revenue
2023 2024
$4,840,587
$4,657,000
$818,961
$5,009,960 $629,178
$439,084
$281,277
$80,648
$1,217,946
$17,974,641
*Includes State funding passed through Franklin County ADAMH and OhioMHAS
EXPENSES
Program Services:
- Phone, Text, Chat-Based Services
- Forensic and Family Psychology
- Residential Services
- Outpatient Services*
- Community-Based Services
Supporting Services
Total Expenses
*Outpatient services began operations in February of 2023.
NET ASSETS
Temporarily restricted net assets
Net assets - beginning of year
Net assets - end of year
Change in net assets
$4,684,351 $6,182,499 $940,537 $7,004,354 $690,548 $533,035 $95,065 $186,983 N/A $20,317,372
2023 2024
$5,341,344
$1,862,095 $3,942,379
$1,506,292
$2,125,942
$2,887,793
$17,665,845
$7,967,078 $1,805,524 $3,702,509 $1,589,358 $2,287,921 $2,871,772 $20,224,162
2023 2024
$4,339,048
$4,647,844 $308,796
$43,068 $4,647,844 $4,741,054 $93,210 $125,330
2024 FINANCIAL OVERVIEW
Franklin Co. ADAMH Levy Funds
State of Ohio
Medicaid & Medicare
Federal Government
Community Shelter Board (CSB)
Court & Forensic Fees for Service
Foundation/Individual Contributions
Other
Total Revenue
$4,684,351 $6,182,499 $940,537 $7,004,354 $690,548 $533,035 $95,065 $186,983 $20,317,372
Program Services:
- Phone, Text, Chat-Based Services
- Forensic & Family Psychology
- Crisis & Residential Services
- Outpatient Services
- Community-Based Services
Supporting Services
Total Expenses $7,967,078 $1,805,524 $3,702,509 $1,589,358 $2,287,921 $2,871,772 $20,224,162
CORPORATE PROFILE
2024 CORPORATE BOARD OF DIRECTORS
Kitty Wilcox Soldano, Ph.D., Chair
Shirley Rogers-Reece, 1 Vice Chair | SR & Associates, LLC st
Jim Dertinger, 2 Vice Chair | Cardinal Health nd
Candy Carr
Sid Geller | Sid Geller & Associates LLC
Bill Hall
Matthew Herchik | WCMH-TV, NBC4
Rebecca Roderer Price | Kegler, Brown, Hill & Ritter
Jean Reynolds
Kari H. Sanders | Huntington Bank
Jenny Schoning
Lee Shackelford, M.D. | Psychiatrist
024 FOUNDATION BOARD OF RECTORS
Samantha Rice, Chair | Wells Fargo
Tina Colter, Vice Chair
Kathy Olson, 2nd Vice Chair | Attorney at Law
Katie Cape | Mount Carmel Behavioral Health
Karen Core | Leora
Elise Geig | Capitol Edge Consulting, LLC
Melinda Lovern | Kyndryl
Jennifer McConnaughey | ERC Pathlight
Phil McCorkle | MAPSYS
Erica Schucht | Columbus Springs Hospital
Shelli Sloan | AEP
Sylvester Quainton | International Transmission Company
2024 NETCARE SENIOR STAFF
Brian Stroh, M.D., CEO & Medical Director
Lynsey Blascak, Director, QI Compliance and HIMS
Brandon Boyd, Director of Information Technology
Tracy Durham, CSM, STS, CSA, Director of Environmental, Health & Safety
Sarah Elliot LISW-S, LICDC, Director of Outpatient Services
Nathan Kortokrax, Director of Human Resources
Jessica Lilly, Director of Development and Public Relations
Magen Molnar, Director of Nursing
Erin Steele, CPA, Chief Financial Officer
Myles Stickle, Director, Crisis Residential Services
Heather Stumpf, MSW, LISW-S, Director, Community Based-Services
Meredith Veltri, Ph.D., Director of Forensic & Specialized Assessment Services
Carrie Wirick, LPCC-S,LICDC, Director of Crisis Hotlines
GIVING MATTERS
OUR 2024 DONORS
Anonymous Donors (2)
Bill Allen
Kristopher Arnold
Brian Barkhurst
Kyla Beecham
Dan Berglund
Chanatda
Chaithanakunmongkhon
Tina Colter
Kevin Connell
Riley Cottingham
Carl Cousar
Michael English
Jim Evers
Trenton Feasel
Candi & Roger Fettrow
Edward Frantz
Elise Geig
Sid Geller
Margaret Golledge
Dianne Goss
Bill & Robin Hall
Amanda Harding
Carolyn Harding
Jennifer & Chris Heckert
Ryan Heimberger
Kari Hertel
Lauren Hines
Mike Holsinger
Teresa Horstman
Brittany Hyde
Chris Jones
Patti Keller
Terry Kelley
Nicole Kramer
Connie Kuchler
Rick & Donna Larkin
Marcie Layton
Jessica Lilly
Laura Lis
Phil McCorkle
Nichole McNair
Nathalie Milbrandt
Stephanie Mizer
OUR 2024 CORPORATE PARTNERS
AEP Foundation
Bethel Olentangy Psychological Services
Bread Financial
Cardinal Health
Columbus Springs
Franklin Soil and Water Conservation District
Franklinton Board of Trade
Golden Corral Charitable Fund
Heckert & Moreland Co., L.P.A
Huntington Bank
Kegler, Brown, Hill & Ritter
Kroger Community Awards
Leora Behavioral Health
Keeten Needum
Mark O'Brien
Kathy Olson
Jose Otero
David & Chelle Parker
Family Fund
Mary Elizabeth Plummer
Sylvester Quainton
Samantha Rice
Shirley Rogers-Reece
Lisa Rose
Kari Sanders
Jennifer Schoning
Zachary Schroeder
Jocelyn Scott
Lee Shackelford, M.D.
Shelli Sloan
Chonchanok Slusarz
Colleen Slusarz
Matthew Smith
Trent E. Smith
Kitty Soldano, Ph.D.
Monty Soungpradith
Susan Spiert
Joseph & Stephen A. Starr
Memorial Fund
Erin Steele
Myles Stickle
Brian Stroh, M.D.
Tom & Karen Stroh
Brent Swartz
Dan & Rebecca Terrible
Connie Thomas
Danielle Trimner
Eileen Weideman
Jennifer Whipple
Dan White
Alexander Whyte
Dennis Willard
Carrie Wirick
Zachary Wnek
Nelson Yee
Panchanok Yoolong
Maryhaven
Milestone Benefits Agency
Mount Carmel
Mount Carmel Behavioral Health
OhioHealth
OSU Harding
Quantum Health
RiverVista Health
Schneider Downs
Spirit of Peace Clinical Counseling
The Breathing Association
Walmart
THE NETCARE FOUNDATION
The Netcare Foundation is a non-profit 501(c)(3) fundraising organization which raises funds to support programs, staff and clients of Netcare Access.
In addition to raising funds through individual donations and grants, the Foundation hosts fundraising activities throughout the year.
In 2024, with donated funds, the Foundation funded the following:
Winter weather clothing for at-risk clients
Art supplies
Catered holiday meals for clients to enjoy
Safety improvements to our facilities
Staff scholarship and recognition opportunities
2024 NETCARE FOUNDATION EXPENSES 2024 NETCARE FOUNDATION REVENUE
