1 Health & Safety National Meeting Peninsula Health & Safety Department 2nd September 2022 Hosted by
2 3 Introduction 4 BrightSafe Roadmap 6 Meeting Agenda 8 Legal Updates 10 An insight into Corporate Solutions/Client Experience 12 Health & Safety Advice Line and Technical Support 14 Internal Telephone Numbers – Health And Safety 16 5 Star Rated Client Feedback 18 My Health Advantage 20 Friday Activities 21 Content
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2. Establishing Health & Safety Face2Face to help and support our clients complete their actions, enabling them to become compliant.
“Health and Safety Review by Mark Sadler. Mark had a tour of our premises, we discussed Health & Safety at our company & actions for the following year. Mark was helpful with his input & feedback would recommend working with him.”
3. Advice line are completing 300 proactives
2. Implemented BrightSafe. The team are working on impersonation and other modules for completion this year.
Health and Safety is at the forefront of Peninsula’s growth with a 25% increase in sales with Health and Safety element over the past 5 months. You are part of a well performing team, thank you for you continued efforts. Below is just a very small selection of some of my favourite feedback that has been received recently.
3. Implemented BrightConsult, with service reporting being available in October, and management systems in November.
Firstly, I would like to welcome you all to the first H&S national meeting in Manchester since 2019. Since then, we have:1. Come through Covid-19 and caught up with our visit backlog.
5. Expanded on our advice line and technical team to 25 consultants.
4. Implemented Career Pathways for all.
6. Tripled the number of five star review we get per month – thank you for your support. This year, we are focusing on Rocket Retention, by:1. Super Coaching
2022 THE YEAR OF The Super C OACH Notes:
“We have a restaurant and we do caterings and public events. As a new starter we just got overwhelmed with all the requirements when talking about public events. I contacted Rehana Saloo from Peninsula and she promptly came to visit and spend hours going through everything to ensure we had everything required in place. After that was stress free and could focus on the business. We did the event successfully thanks to Rehana. Rehana has a very positive attitude and puts her heart into the job looking after customer’s needs.”
Gavin Scarr Hall Health & Safety Director
“Thank you, Ariel Zorychta, for all your help today…Ariel’s service is unmatched. Ariel has taken the time to get to know my business and what my needs are while also acting as exactly why we signed up for Peninsula. Ariel feels like a member of staff who is always willing to help and responds in a way that is easy to understand...my interactions with Ariel are integral to running my business.”
4. Developed sector navigators in BrightSafe to suit the specific needs of industries and client markets.
76 BrightSafe Roadmap Notes:
98 Meeting Agenda 10:45 - 11:00 Prelims to Meeting Neil Pinnock 11:00 - 11:15 Opening Address Chris Wagstaff 11:15 - 12:00 Legal Updates Theo Blauciak 12:00 – 12:15 Bright Consultant Updates Phil Lord 12:15 - 13:00 Lunch Break Breakout rooms 13:00 - 13:30 An insight into Corporate Solutions/Client Experience Catherine Roberts 13:30 - 14:00 Health & Safety advice Line and Technical Support Andrew Rivett 14:00 - 14:15 Comfort Break 14:15 - 17:00 Team BriefingGroups Split – Ray Baker 1 & 2 18:00 for 19:00 Pre Drinks & BBQ in Park Inn Neil Pinnock 2nd September 2022 Ray Baker 1 and 2 Notes:
1110 Legal Updates Theo Blauciak Irwell Law A qualified Solicitor with over 8 years’ experience working within the legal, regulatory and compliance sectors, notably, as the Head of Legal and Compliance (in-house solicitor) for the UK and Ireland’s largest award-winning employee wellbeing provider, Health Assured. Theo currently practices as a private practice solicitor with Irwell Law, supporting the Peninsula Group and its clients across the public, private and third sector. Theo is regularly instructed to act on a range of Health and Safety, fire safety and hygiene matters involving prosecutions brought by the HSE, Local Authority and the CQC. Items I will be covering during my session: 1. An introduction to Irwell Law An overview of Irwell Law, the development of our solicitors’ teams and insight into how we can support the Group and our clients with their legal Updateissues. to include insight into a selection of current cases, our future plans and how Irwell Law can assist with non H&S matters that may present themselves during client visits and interactions. 2. Key H&S Legal Updates An overview of key legal updates and consultations to monitor in the coming months: 1. Fire Safety Act 2021 2. The Building Safety Act 2022 3. Personal Protective Equipment at Work Regulations 2022 4. ‘Watch this Space’ - Recently Closed and Ongoing Consultations 3. An introduction to Rob McKellar Meet Rob McKellar, General Counsel, Peninsula Business Services. An introduction to Rob’s role within the Group and how he can assist the Health and Safety Department. Useful Contacts and Telephone Numbers • Theo Blauciak, Solicitor, Irwell Law – 07773 226 019 – Theo. Blauciak@irwell-law.co.uk • Robert McKellar, General Council, Peninsula Business Services –07877 107 955 – Robert.McKellar@peninsula-uk.com • Irwell Law – 0161 830 2407 – info@irwell-law.com Notes:
1312 Client Experience We support our clients through the lifetime of their relationship with Peninsula for anything that is none technical as part of their service agreement. We offer support and education on our proposition and we also drive engagement across our business. Department Mission Statement: To help our client’s thrive by enabling all teams to work together effortlessly to provide the best service. Teams breakdown: • Onboarding • Queries • Resolutions • Corporate Solutions • Online Reputation Useful contacts and telephone numbers: • Onboarding – Marco Gomes • Queries - Marco Gomes • Resolutions – Jonathan Nadin • Corporate Solutions – Catherine Roberts/Kate Scott • Online reputation – Charlotte Robinson How consultant can support your mission statement: • Open communication • Sharing with us any challenges the client may have faced in advance to get ahead of any potential service issues • Promote Surveys and feedback An insight into CatherineSolutions/ClientCorporateExperienceRoberts Head of Engagement I am passionate leader, I am motivated by seeing others succeed. I have over 12 years experience leading teams across the UK, focused on enhancing our client’s experience and setting high standards of service delivery. I am an enthusiastic coach who truly believes team work makes the dream work! I started my Peninsula journey just over 6 months ago and I have loved every minuet. It is a fasted paced environment, very open to change and growth. What keeps me driven every day is knowing we strive to be better in everything we do, this aligns to my own personal values and I have found this business has been a great fit to my career aspirations. Notes:
1514 The H&S advisory service is dedicated to providing clients with competent H&S advice and strives to provide super client service. The advisory service offers clients support around the clock 365 days a year. The session will explore the composition of the H&S advice team and specialist areas covered. It will look at what qualifications framework the advisors are required to undertake and a progression route that they follow. The team works collaboratively well with our client basis and assists clients achieve H&S compliance. In particular advisors assist clients create safe systems of work providing risk assessments and method statements. They also develop and design elearning training materials and courses fit for client personal use. Advisors assist client meet SSiP scheme approval in seeking application and inserting required health and safety content. The advisors write articles for journals and publications in the health and safety world. And update clients regularly with updates and relevant changes. This session will cover: • Advice line PATH • How H&S Advice supports Clients • How H&S Advice supports Consultancy Health & Safety Advice: 0161 834 2772 Health & Safety Advice Line & Technical Support Andrew Rivett H&S Operations & Development Manager Relevant Qualifications & Affiliations • MA Health Safety and Environmental Law • Diploma in Health; Safety and Environmental Management • PGCE • NEBOSH Specialist Diploma in Environmental Management • CFPA Europe Diploma in Fire Prevention • CMIOSH –Chartered Safety & Health Practitioner • PIEMA -Practitioner of Institute of Environmental An experienced health and safety professional. He has over 30years experience in health and safety, 10 of those in senior management. Andrew has held many roles in that time including NHS as a Health and Safety Trainer & Auditor. He has worked at a number of Education providers teaching a broad remit of Health and Safety qualifications. Notes:
1716 Internal Telephone Numbers – Health And Safety Front Desk 6075 Planning Kelly Ostle 6551 Gavin Scarr Hall 6550 Rebecca Watson 6285 Andrew Rivett 6552 Joanne Miles (North) 6969 Georgia Miles 6558 Demi Corkovic (London) 6588 Diane Smith 6678 Haleema Tahir (S. East) 6278 Mark Rowlands 6544 Lucy Best (S. West) 5012 Tony Sykes 5162 Jordan Teale Smith (Central) 6677 Nicola Greaves (Scotland) 6960 Advice Line Andrew Adams 6048 Ireland Planning Simon Moore 6405 Hunt - 02895 920 319 Michael Carter 6566 Ben Walton 6435 General Antony Jones 5074 Chris Law 6122 Client Experience 2097 Claire Bradbury 6289 Es Advice 2200 Ariel Zorychta 6411 Hr Documentation 2337 Chris Taylor 6978 Hr Diary Booking 2044 Alice Kershaw 5276 Es Free Advice 2185 Gemma Caunce-Dowling 6420 Es Priority 2339 Sarah Durkin 6281 Corporate 2144 Aled Carter Pannett 5028 Credit Control 9964 Stephen O’byrne 6341 Brighthr/Safe 2216 David Mcguire 6616 Brightsafe Legal 2292 Einaas Farooky 6112 Retention 2178 Jamil Telman 5334 Single Service Clients 2065 Front Desk 6075 Planning James Ratcliffe 5301 Cancellations 2178 Toni Houghton 6087 Eap 2221 Garry Sond 5292 Croner Hr Advice 2035 Alison Gabriel 6563 Croner Hs Advice 2031 Lobid Emmanuel 5118 Payroll 2547 Gareth Bakrin Tbc Bright Sales 2234 It Hunt Number 9292 Dublin H&S Advice 5050 Resolutions 9966 Hunt - +35318555050 Credit Control 9964 Print Room 6606 H&S Face2face James Bashford 5376 H&S Management James Williams 6656 Chris Wagstaff 07791 595 448 Imanya Tufail 6519 Phil Lord 07976 083 549 Craig Fox 6029 Paul Logan 07920 017097 Kai Olson 6082 Kate Scott 07890 033 464 Neil Pinnock 07966 112 060 Safe Check Mark Want 07837 568 244 Adam Topping 2368 George Cooper 07970 531 500 Matthew Jackson 6659 Chris Reeves 07817 005 607 Calum Ashworth 5199 Ian Smith 07976 083 544 Tyler Pinnington 5025 Sarah Merchant 07812 652 835 Nick Morris 07817 319 740 Giovanni Morini 07980 751 120 Noel Collins 087 366 7713 Richard Bourke 086 043 7384
CAS289 Mimi Moghaddam visited Cass Art Islington Store for aa Health and Safety visit on the 18th May. Every single visit by Mimi is absolute pleasure - her support, advice and insights are outstanding. Also, Mimi is very accommodating and understanding - I know her since I joined Cass company 5 years ago - and she has provided consistent support throughout. She is very personable and professional, also quick responds to any emails or queries that I might have throughout the year. Every time she goes above and beyond to ensure that Health and Safety is 100% fulfilled in our stores. She is an absolute asset to the company and deserves every possible praise and reward!
CRO356 I was visit by Rehana Saloo (Health and Safety Consultant) on the 21st June 2022. She remined profession and carry out her consultancy with due diligence in the manner that I best understand the processes. She high lighter the importance of health and safety with the scope of our business premises and carry out with checklist to identify any short fall within our office based on health and safety. She explained in detail on some areas where needed addressing and how it should be done, especially on documentation and keeping accurate records. Overall, I was very pleased with the visit and would like to thank Rehana for her professionalism.
Thomas Edgar visited the surgery to conduct a health and safety review which was extremely helpful, and he provided a wealth of knowledge. He was aware of how busy i was and did not stay overtime which was appreciated. He followed up on his actions in a timely manner.
AGE056
Advice Call Antony Jones provided a clear and professional service when updating our health and safety policies.
NEV021
SAD021 Anthony Girvan is our consultant and I have found him so helpful and very patient with me as my knowledge of health and safety was quite limited. I am a receptionist and do not have the time to do an induction on your bright safe system. Anthony was brilliant and gave me a crash course . I am so pleased he is my consultant as he is so approachable and explains everything so well. Just want to say a massive Thankyou to him.
JUL1000 I am very grateful to David Jamieson; his support and advice was very beneficial. We needed the documents very urgently and he’s worked through them and send them very fast. We couldn’t ask for more. Great job!
Thank you!!
COA120
WAL207 Cannot fault the continuous support we receive from Andrew Burgess, our H&S Consultant. Regular reviews to ensure compliance across all aspects of Health & Safety. Extremely knowledgeable and always happy to help. Very happy with this service, thanks to Andy.
DRP012
The company has been using Peninsula for a few years now and genuinely look forward to a visit from George Cooper. He was extremely helpful whilst on site and gave time to explain the process and to show the new staff how their website works and where to find information. Its always good to know that we have support online and at the end of the phone, but you can’t beat a face to face discussion and the personal touch that we get, especially having built up such a good relationship with George over the years.
LEV013 Kofi Antwi was our consultant, he was very thorough, friendly had an eye for detail
Excellent service and support provided by Einaas Farooky. Patient and understanding.
PAR351 Had a initial meeting with Tony Broadway. Clear plan made and all time scales agreed. Tony was very knowledgeable and informative of the areas we required support with and has offered several solutions.
Advice Call I have had some issues regarding my account and Sarah Durkin has been very helpful providing advice and support.
1918 5
Nick Morris has been excellent in “holding our hand” and providing Health and Safety support for us. No question is too silly, and we really feel that Peninsula are an integral part of our Company. We would not be without them!
Star Rated Client Feedback
Terrace BBQ Friday Activities Evening Drinks 6pm to7pm6:30pm Drink Vouchers can be collected from team leaders Health & Safety and Print Room Staff
Notes:Notes:
24 0800 028 peninsula-uk.com2420 Peninsula, Victoria Place, Manchester, M4 4FB
