Advantages of Electronic Private Automatic Branch Exchange Systems EPABX system, the acronym for Electronic Private Automatic Branch Exchange, is one of the most significant telecommunication tools utilized by contemporary businesses. This incredible machine offers a large number of advantages while still remaining fully obscured from the world.
Salient features of an effective and efficient EPABX system include the following: These days, a large number of businesses make use of an EPABX system not only to answer countless incoming calls, but also to have better connectivity of internal telephones. The system helps to save money and time while reducing manpower efforts. With an EPABX system in place, businesses don’t need to have human resources to attend their business calls.
Here are the advantagesWelcome Massage This machine makes customization of welcome messages possible for the concerned company. For example
Welcome to ABC technology Your call is important to us Please hold while we connect you to our customer care executive Please dial the concerned extension number, etc.
Interactive Voice Response This is one of the most significant in-built features that come with EPABX for hotel and EPABX for hospital. Making use of this feature, a user can utilize the automatic voice response system so that the callers can be redirected to the concerned department in accordance with his or her exact needs. This entire process is monitored and recorded electronically in the system.
Auto Attendant In case the phone is not picked in a manual manner, the auto attendant feature does the job perfectly. The system picks up the phone as and when the call comes in, and responds as directed.