Daymark Recovery Services: Using Technology To Provide Behavioral Health Care Anytime, Anywhere

PROVIDING CARE  ANYTIME ANYWHERE

DAYMARK RECOVERY SERVICES

Our North Carolina Telehealth Subscriber Daymark Recovery Services (DRS) is a North Carolina behavioral services provider and a North Carolina Telehealth Network subscriber. Its services include both outpatient and residential psychiatric services to address mental illnesses, various developmental disabilities and substance abuse. DRS provides tailored, evidence-based services to roughly 250,000 patients at locations distributed across 50 of North Carolina’s 100 counties.

The DRS Challenge Importantly, many of the DRS sites are located in rural North Carolina. Example rural sites are those in Reidsville, Wadesboro, Raeford, Sparta, Newland, and Wilkesboro.

For many of North Carolina’s rural communities, demand for mental health and substance abuse services overwhelm local capacity leading to overcrowding in local hospital emergency departments, high demand for support from local sheriff departments, and demands on patient families that are not sustainable..

“Our treatment programs are designed to give the highest [quality] treatments possible.

However, our available direct care hours pale in comparison to the time our patients spend on their own trying to foster their recovery…………”

The DRS Story -

Billy West, CEO, DRS

DRS has recognized this issue and with help from their public payers (MCO) responded with new crisis centers and, importantly, the provision of telemedicine services that provide caregivers with patients’ medical histories, allow doctors to share secure patient information, track prescriptions to keep their patients safe, and use highdefinition conferencing services for patient consultations.

As a behavioural health innovator, DRS has come to rely heavily on network based technology solutions to provide high-quality care that is also very accessible care. DRS has joined the Carolinas Healthcare Health Information Exchange. Now DRS providers can leverage the Exchange to review complete patient medical records for those Daymark patients who visit Carolina Healthcare facilities. DRS has also adopted Direct North Carolina Telehealth Case Studies

Messaging. With Direct Messaging, DRS healthcare professionals can securely share patient records in real time.

Daymark has been a leader in providing technology integrated care. Integrating behavioral health and physical health care has long been a problem in North Carolina since there is no mechanism for sustainable payment of both services within a traditional community mental health clinic. Daymark adopted an ICARE technology solution (integrated care alerts for review and engagement). This allows physical health information to come to Daymark Providers through their normal work flow.

DRS believes its services should be patient-centric, and in support of this philosophy it has introduced MyHealthPoint, a patient portal, as well as clinical patient summaries.

Now DRS patients can track their care with accounts of their appointments, medications, test results, and patient education. DRS protects its patients with electronic prescriptions. Their providers can view their patients’ medication history, monitor controlled substances prescriptions, and reduce prescription errors. DRS has also introduced myStrength mobile and web application to nearly 40,000 of its patients to improve and extend care to the patient. With myStrength, providers plan treatment and manage cases, offer relapse management tools, and expand the integration of self-care resources. Collectively these technology solutions enable patients to become more engaged in their own care with support from Daymark providers after office hours and beyond brick-and-mortar facilities.

Collectively these networked technology solutions enable patients to become more engaged in their own care with support from Daymark providers after office hours and beyond brick-and-mortar facilities.

The DRS Broadband Choice myPoint, myStrength, the DRS escript solution, ICARE, the Carolinas Healthcare Exchange, and the DRS electronic health record are all distributed technologies. They rely on connectivity for the transmission of data to and from DRS’s many clinical sites, data and administrative centers, and vendor sites. The foundation that supports these mission- critical applications and in turn, the DRS clinical operations is the DRS broadband network. In other words, getting the right network provider that provides best-in-class performance and reliability is one of the most important decisions DRS must make, and it has chosen the North Carolina Telehealth Network (NCTN) to provide its networking services.

North Carolina Telehealth Network

NCTN Contact:

Dr. John Graham NCTNA, jwgraham0001@gmail.com, 919-360-3000 (cell)

When data traffic slows down or stops, so do clinical operations. NCTN was designed to take on this mission-critical role that networks play for healthcare providers. NCTN is a dedicated broadband network. It controls all traffic on its circuits, assuring reliable throughput. It actively manages its connections, keeping an eye out for any degradation or stoppage of traffic. NCTN’s service provider, MCNC, also has a 24/7 network operating center that monitors and responds to the few outages immediately.

DRS and NCTN have an effective partnership assuring the highest quality and most accessible care possible.

North Carolina Telehealth Case Studies