Call Centre Outsourcing FAQs

Call Centre Outsourcing Services FAQs ARE YOUR CUSTOMERS SATISFIED? The outsourcing agency you’re looking for should have satisfied customers. Look for superb job reports, the BPO agency’s domain of the industry and constant communication with their clients when evaluating the agency. Remember: if their previous clients are satisfied, you will be too!

2. COULD YOU SHOW ME SAMPLES OF PREVIOUS WORK, ESPECIALLY ONES THAT ARE RELATED TO MY COMPANY? Before saying yes to an outsourcing agency, it can be helpful to look at their previous projects.

This method helps you associate with their preceding end results. When asking this question, looking at projects that relate to yours is the best way to evaluate the agency’s work.

3. WHAT IS THE SIZE OF THE TEAM THAT WILL BE INVOLVED WITH MY COMPANY? WHAT IS THEIR EXPERTISE? As an employer, your priority is to know how many employees will be working on the project and what their strengths are. Depending on the team’s size and their knowledge, you can depict how long it will take for them to finish the work efficiently. It’s important to concentrate on the capability of the candidates. You want to hire workers with broad expertise to fulfil your project’s objectives.

4. HOW WILL YOU MANAGE THE PROJECT? The management details of a person or company can come in handy. Knowing how they work and what their method is gives you an estimate time on how long it will take for the project to be completed. Furthermore, it will give you a depiction of the quality and value of their work.

5. DOES THIS PROCESS SUIT YOU? If the method they follow is related to the way you do your work, then it’s the ideal BPO agency for you. It is important to find a resemblance in the work process. This way, both parties know the expectations and objectives to accomplish.

6. WHAT ARE YOUR SECURITY MEASURES? When contacting an outsourcing company, instruct them on your firm’s policies and regulations. Understanding the overview of the company’s policies makes them capable to inform candidates in advance of the regulations they have to follow.

7. WHAT ARE THE CONTRACT DETAILS?

In any job, there’s a written contract. You must ask questions to comprehend thoroughly the BPO services stipulated on the document when discussing the terms and conditions of the agency. This will eliminate the possibility of misconceptions in the business agreement.