2018 Governor's Awards of Excellence Program

The State of North Carolina

For Outstanding Dedication and Commitment to the State and Citizens of North Carolina october 23, 2018 north carolina museum of history

Many Thanks To… Event Sponsor State Employees’ Credit Union Foundation

Printing & Framing Correction Enterprises

Catering Empire Eats

Floral Arrangements Fallon’s Florist

Photography Katy Warner, Department of Transportation

Videography Angela Marshall, Department of Environmental Quality

Al Inman and Steven Puglio, Department of Transportation Damon Butler, Triangleblvd.com Jeffrey Goldstein and Claire Rice, Department of Public Safety Jesse Bradley, UNC-Wilmington SSGT Brendan Stephens, NC Army National Guard Shannon Vickery, UNC-TV Donna Barnes, NC State University

governor's awards for excellence program The Governor’s Awards for Excellence program was created in 1982 to honor state employees for outstanding achievements. The awards represent the highest honor a state employee may receive for dedicated service to the State and citizens of North Carolina.

ROY COOPER, Governor

Each year, state agencies and universities nominate their most outstanding employees for awards in one of seven categories: 1. Customer Service — Provided exceptional service that left customers fully satisfied with their experience. Exceeded expectations to meet the needs of the customer and added value to the customer experience.

2. Efficiency & Innovation — Improved the efficiency of state government services.

Established new and/or improved methods, practices, plans or designs resulting in innovation, savings and/or efficiencies.

3. Human Relations — Made outstanding contributions toward enhancing the quality and morale of the workplace or creating a better public image of state government (such as positive personal interactions with other employees; public awareness; advancing relations internally within an agency; or collaboration between different agencies).

4. Outstanding State Government Service — Exhibited unselfish devotion to duty above and beyond the normal requirements and contributed significantly to the advancement of service to the citizens of North Carolina.

5. Public Service — Made outstanding contributions by participating in or implementing community and public service projects, such as volunteering with various non-profit organizations.

6. Safety & Heroism — Demonstrated outstanding judgment or courage in an emergency, voluntarily risking his/her life, or exhibited meritorious action to prevent injury, loss of life, or prevented damage to or loss of property.

7. Spirit of North Carolina* — Exemplified the state motto “To be, rather than to seem.” Criteria for this award includes: mentorship of others in the pursuit of excellence and serving as an ambassador for the State of North Carolina. This special award is reserved for exceptional circumstances and for accomplishments and achievements of the highest caliber. * This special award is given only as circumstances warrant. The Awards Selection Committee created the Spirit of North Carolina award in 2007 to recognize extraordinary achievements that span several award categories. The first recipient of the award was legendary NC State women’s basketball coach Kay Yow. 1

Award Recipients customer service Michael Last, University of North Carolina at Wilmington

efficiency & innovation Brian Maney, University of North Carolina, System Office Department of Public Safety/Correction Enterprises: Group Award: Robert Leon, Tony Danks, Tracey L. Goodwin, Tass W. Jansen, Sharon Jones, Jamie Lamar Murphy and William G. Robbins, II Dane Johnston, North Carolina State University David Josephus, North Carolina State University

human relations Tanya J. Dearmon, Department of Revenue

outstanding state government service Roy Jackson Marshall, III, Department of Natural and Cultural Resources

public service A. Michelle Bryant, Department of Public Safety Paula C. Gillikin, Department of Environmental Quality

safety & heroism Dwight L. Braswell, Department of Public Safety Rick Dickerson, Department of Health and Human Services Megan Kathleen Hess, Department of Public Safety Cory M. Hinkle, Department of Public Safety, National Guard David Setser, North Carolina State University

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Awards Presentation Ceremony prelude Twyla Philyaw

greetings David Crabtree Master of Ceremonies

presentation of the colors North Carolina Highway Patrol Honor Guard

national anthem Reginald Boney Soloist

welcome Cynthia Jolly Chairman of the Board State Employees’ Credit Union Foundation

introduction of special guest Director Barbara Gibson Office of State Human Resources

presentation of awards Agency Heads

reception immediately following ceremony Museum of History Lobby

Music provided by The Greg Gelb Jazz Duo featuring Greg Gelb on the saxophone and Court Stewart on the piano. www.greggelb.com

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c ustome r s e rv i c e

Michael Last University of North Carolina at Wilmington

Mike Last serves as the intelligence within Asset Management, or AiM, system administrator within Facilities Administration at the University of North Carolina-Wilmington. He is responsible for all aspects of managing the system, from the highly technical aspects through end user support. His extensive knowledge of the software, coupled with his remarkable people skills, allows Last to provide excellent customer service. He has been the driving force in developing AiM into an efficient and useful tool that is easy to use by individuals at all levels.

One of the many remarkable things about Last’s style is that he has a very hands-on approach in learning how to best serve his customers. Work Management, one of the largest modules within AiM, requires all repair and maintenance work performed to be recorded appropriately on work orders.

Last provides assistance on-site for staff to teach them how to use the system. He also spent time in the plumbing shop to learn about backflow prevention to improve processes required for the 300 facilities on campus.

Last has a desire to see things from the perspective of those he serves.

He has performed work alongside the mechanics in Garage Operation in order to understand their typical day. This initiative allowed clarification of some processing concerns for the garage. Visits to other units, including the Electric, Locksmith and HVAC shops, helped him to plan and implement additional efficiencies.

Employees learn from Last, enjoy working with him, and feel like he will listen to issues and act on them. Mike Last’s exceptional service as a UNC-Wilmington employee has sparked friendships, made a fear of technology suddenly become less scary, and established trust across departments, staff and management.

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e f f i cie n c y & i n n ovatio n

Brian Maney University of North Carolina System Office

Brian Maney is an innovator who does not hesitate to go outside the scope of his traditional job at the North Carolina Arboretum in Asheville. Maney’s desire to solve problems long designated as “unrepairable” has resulted in upgrades to lighting, water usage, heating and cooling. His willingness to take on these challenges as well as volunteer for new projects has helped save the Arboretum more than $240,000 in contractor costs.

Maney personally converted 186 high voltage lighting fixtures that used either sodium vapor or metal halide bulbs to high efficiency LED technology.

Maney also embraced the challenge of converting abandoned fixtures to a lower voltage. This not only proved to be successful, but also allowed LED technology to be used. Changes like this have helped the Arboretum consistently reduce energy costs.

Maney actively works to make things better for visitors, fellow employees and the Arboretum. Combining his training with know-how and inquisitiveness, Maney learned how to program the Arboretum’s 50-foot lighted tree to sync with holiday music during the Winter Lights show. Extending the lighting and music to surrounding gardens is now a fan favorite. Without being asked, he designed a children’s version of the holiday tree that kids could learn to operate.

Maney was also able to address an issue with the solar hot water heater within the Arboretum’s operations building.

He reconfigured the photovoltaic solar panels to generate energy used directly by campus. The building now utilizes the least energy and acts as the hub for the entire facility and horticulture areas. Furthermore, Maney was instrumental in repairing the pumps in the stream garden that had not worked since 2012.

Brian Maney’s desire to share knowledge to the benefit of those around the Arboretum makes him an admired and inspiring leader.

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ef f i cie nc y & i n n ovati o n Group Nomination From left: Robert

Leon, Tony Danks, Tracey Goodwin, Billy Robbins, Sharon Jones, Jamie Murphy and Tass Jansen Department of Public Safety, Correction Enterprises

Robert Leon, Director of Correction Enterprises (CE), recognized his agency could benefit from implementing LEAN Manufacturing techniques to improves processes and eliminate waste within the 30 manufacturing facilities across the state.

It was immediately recognized that the efficiency-focused training and process implementation benefits would be two-fold: The improved process results in higher quality, lower-cost products for CE customers. It also improves skill sets that will aid inmate workers in obtaining and retaining a job with a living wage once released, advancing an individual’s chances for successful reentry back to society.

Leon sought out the most recognized source in North Carolina for manufacturing and process training, North Carolina State University (NCSU). The pilot program with the Chase Laundry was very successful and resulted in project implementations that reduced waste and increased flow. Leon then directed NCSU to conduct more sessions at CE plants that included train-the-trainer programs. Once trained, six instructors were divided into teams of two and began training all remaining manufacturing plants and four administrative sections of CE. The LEAN trainers, named and pictured above, have been tasked to provide one week of training every month for a 24-month program.

This huge commitment removes them for a week from their normal duties, putting them in overnight travel status and constant catchup mode when they return to their duties. They do not receive any additional compensation for this role. They do it because they are dedicated employees who see the value of this innovative initiative.

Thanks to Robert Leon’s vision, 26 plants and four administrative groups have received training so far, certifying 132 staff and 148 inmates. The project was recognized by Business North Carolina Magazine, and training continues in 2018, making LEAN methodology an integral part of CE’s culture.

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eff i cie n c y & i n n ovati o n

Dane Johnston North Carolina State University

As the Director of Continuing Education, Dane Johnston oversees all continuing education programs and public outreach efforts for the College of Veterinary Medicine (CVM) at North Carolina State University. Over the past two summers, CVM has completed renovations to its two largest classrooms. The rooms were gutted, including the desks that students in the college from 1981 to 2016-17 had used on the path to earn their Doctor of Veterinary Medicine degree. The original wooden desktops were destined for dumpsters before being hauled to a landfill. That is, before Johnston devised an ingenious plan to salvage them.

The wood remained in such excellent shape that Johnston had the idea of turning the salvage into cutting boards. He thought the desktops could be cut into two different sizes, treated to protect one side, branded with the college logo and sold. He marketed these cutting boards to alumni with the idea that graduates could own a piece of college history and simultaneously provide financial resources to current students.

As of late February 2018, the cutting board initiative had raised more than $25,000, or around 125 cutting boards, for the student enhancement fund. Johnston adhered to one of the university’s tenets about good stewardship of the environment: reduce, reuse, recycle. His idea enabled him to engage alumni and give them an opportunity to reconnect with the college.

Johnston’s actions embody the university motto of “Think and Do,” as this initiative raised substantial dollars that can impact student life at the college. His actions portray unity in thought and action to create prosperity for all. Dane Johnston has earned the Governor’s Award for Excellence by implementing his idea of turning desktops into cutting boards and using this project as an extremely successful fundraiser and alumni outreach effort.

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eff i cie n c y & i n n ovatio n

David Josephus North Carolina State University

David Josephus works as a Facility Planner in the Office of Finance and Administration at North Carolina State University. In this role, he was able to devise an innovative initiative that has saved the school more than half of a million dollars.

North Carolina State University currently has 240 building identification signs throughout campus. These signs were showing years of wear and tear. The initial thought was to simply replace the worn out signs. But Josephus had a better idea. He realized this was a great opportunity to address some problematic issues.

Josephus noticed that the departmental listings were expensive and time consuming to manage, used costly multiple blades, the red paint faded quickly, and they were expensive to refurbish. He also noted that the lack of a street name was a safety issue, and that three different sign types with complicated construction meant a higher amount of labor to maintain.

Josephus saw the potential to change for the better. He redesigned the signs, making them simpler and easier to repair. His new design includes addresses and street names to improve wayfinding for visitors and first responders. The new signs are also more durable and less costly to install and replace. The white background with red vinyl lettering offers improved legibility. These new signs also improve fade resistance which will extend the life of each sign.

The new signs are projected to save the university $475,000 in material costs during replacement and $25,000 in annual maintenance. Furthermore, since Josephus completed the signage manual update in-house, he has already saved the university $35,000 in consultant fees. David Josephus has proven to be an invaluable member of his team, North Carolina State University, and an outstanding employee for the state of North Carolina.

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human re l ati o n s

Tanya J. Dearmon Department of Revenue

Tanya Dearmon works in the Department of Revenue’s Greensboro branch as a Customer Education Trainer. At the beginning of this year, Dearmon challenged her former team to a “Year of Service” as a team building project.

On February 2, they had their first community initiative volunteering at First Presbyterian Church in Greensboro for the Hot Dish and Hope program.

Dearmon and seven employees shared inspirational quotes along with their own personal stories of hope, resilience, belief and determination to 60 guests and 20 volunteers. After delivering their messages, they served meals and assisted with various duties such as cleaning up, clearing tables and washing dishes. They were approached, embraced and complimented by the guests and volunteers. The group truly appreciated the sincerity of the messages that were shared. Many were encouraged and emotionally moved by Dearmon and her team’s efforts.

Dearmon subsequently invited the entire Greensboro office to join the “Year of Service” challenge. The response was overwhelming. From February to December they volunteered with more than 10 organizations at more than 27 events. The experiences required time, money, commitment and a willingness to serve others. It all started with Tanya’s inspiring call to action: “If the world is waiting for you to tap into your power of one, then what in the world are you waiting for?”

The “Year of Service” culminated with Dearmon being nominated for and winning the John R. Larkin Award for distinguished human service. The State of North Carolina is grateful to have Tanya Dearmon work selflessly to help those in her community and inspire others to do the same.

The Governor’s Award for Excellence is the highest honor a state employee is eligible to receive.

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o utstan d i n g s tate g ov er nm ent servi ce

Roy Jackson Marshall, III Department Natural and Cultural Resources

Jackson Marshall is Deputy Director of the North Carolina Museum of History.

As he approaches retirement, he will do so knowing that he kept a promise to North Carolina World War I veterans that he made in college – a promise that their stories will not be forgotten.

As a young boy, Jackson sat at the feet of his grandfather, a World War I veteran. Characteristic of many veterans, his grandfather would not talk about his war experiences. Once Jackson reached college age, he felt World War I veteran stories were disappearing. He interviewed North Carolina World War I veterans as their families stood by, many hearing of these horrific stories for the first time. This work became a book, “Memories of World War I: North Carolina Doughboys on the Western Front.”

Jackson spent a lifetime, alongside his sons, traveling the fields of France and collecting battlefield artifacts. The results of this lifetime focus culminated in January 2017 with the opening of a 6,000-plus-squarefoot exhibit at the North Carolina Museum of History, “North Carolina and World War I.” The exhibit, which includes a battlefield diorama, many of the artifacts, and Jackson’s grandfather’s uniform, has been shared with more than 300,000 visitors to date – breaking all past visitation records from prior temporary exhibits.

Jackson has traveled throughout North Carolina this year, speaking to students, professors and community groups regarding the North Carolina and World War I experience.

The exhibit won its first Award of Excellence from the North Carolina Museums Council. Jackson was awarded the Tar Heel of the Week by the News and Observer. The exhibit’s success required a unique set of skills, expertise and commitment. Jackson Marshall’s work surpassed expectations and enhanced the vision of the North Carolina Museum of History.

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publi c s e rv i c e

A. Michelle Bryant Department of Public Safety

Michelle Bryant oversees the Alcoholism and Chemical Dependency Program for the North Carolina Department of Public Safety. Bryant has been active in the Goldsboro community since 2006, providing services and programs to bridge gaps and restore family ties. She has sacrificed her own money, time and effort to provide programs free of charge to youth and adults.

Beginning in 2008, Bryant partnered with Mitchell’s Hairstyling Academy and local licensed barbers and cosmetologists. Together, they provide free services to students returning to school under her Back to School Cuts and Styles Program. In 2017, Bryant used Icon Awards to recognize people in the community whose work in human service, leadership, faith and sports would otherwise go unnoticed. She also awarded $2,350 in college scholarships to eight seniors at Goldsboro High School.

Bryant served 250 individuals during a week-long free basketball camp, providing leadership and skills-building training in addition to basketball skills. She also held a free cheerleading camp in Wayne County with another 250 participants. In addition, Bryant hosted a boxing tournament to bring the community together and introduce boxing as a therapeutic tool. She also organized a community basketball game to celebrate the servicemen and servicewomen stationed at Seymour Johnson Air Force Base.

Bryant lends her services by providing free substance abuse counseling to those in need. She has the support of citizens of Wayne County as well as the offices of Senator Don Davis and Congressman G.K. Butterfield to provide a transitional shelter in the community. Michelle Bryant has become a fixture in her community, giving of herself and helping others when and where she can. She continues to be a beacon of light to everyone that she encounters.

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public s e rv i c e

Paula C. Gillikin Department of Environmental Quality

Paula Gillikin’s exceptional commitment to serving the public extends throughout and beyond her employment in the Division of Coastal Management within the Department of Environmental Quality. Since she was 19, Gillikin has been volunteering in many capacities, with a strong focus on serving those who cannot speak or advocate for themselves.

More than a decade ago, Gillikin observed that cats comprised most animals entering and being euthanized at the local animal shelter. She wanted to understand why, and how the situation could be improved for both the cats and their caretakers. She recruited like-minded volunteers and started a grassroots spay-neuter organization. This organization focused on humanely reducing the local cat population in eastern Carteret County through free and reduced-cost spay and neuter surgery, as well as community education and outreach. The organization is now in its 12th year of operation.

Since 2014, Gillikin has served as a Guardian ad litem volunteer in District 3B of the North Carolina Court System. She advocates to the court on behalf of abused or neglected children. Gillikin recently became president of the nonprofit organization working to establish the Bonehenge Whale Center in Beaufort. This center will showcase and conserve North Carolina whales, dolphins and porpoises through research, education and outreach, and specimen collection and display.

In addition, Gillikin has also volunteered for and served New Hanover and Carteret County Humane Societies, Paws for People Therapy Dog Program, Brandt Animal Care Fund, Tufts University Veterinary School, and Pet Loss Support Hotline.

Aside from personally contributing to her community outside of work, Paula Gillikin also coordinates volunteer activities through her job to inspire others to protect our land and natural resources.

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safe t y & h e ro i s m

Dwight L. Braswell Department of Public Safety

As a North Carolina State Highway Patrol Trooper, Dwight Braswell works every day to serve and protect the citizens of North Carolina. On March 5, 2018, Trooper Braswell was able to call on his training and display an incredible act of heroism.

While off duty and taking his child to school, Trooper Braswell came across a motor vehicle collision along U.S. Highway 301 near Benson. The vehicle had run off the roadway and flipped upside down in a ditch filled with freezing water. The car was completely submerged and there were only four tires visible. The lone male occupant of the car had been trapped in the vehicle for some time and was suffering hypothermic symptoms from the cold water.

Without hesitation, Trooper Braswell jumped into the water to help retrieve the victim from the vehicle. Others on the scene assisted Trooper Braswell.

The victim called out, “Please don’t leave me. Please help me.” Braswell located the man and helped him remain calm as they attempted to get him out. They worked for several minutes until they were able to open a passenger door and pull him out of the vehicle.

Had Braswell not acted quickly, the occupant could have lost his life. It is the excellent training, experience, and courageous efforts, like those made by Braswell, that make the state of North Carolina proud of its employees.

Congratulations Trooper Dwight Braswell on your heroic actions.

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saf e t y & h e ro i s m

Richard Dickerson Department of Health and Human Services

Rick Dickerson is a Rehabilitation Engineer working for the Division of Vocational Rehabilitation Services and Independent Living in the Department of Health and Human Services. His actions on June 15, 2017, demonstrated admirable judgement and courage as he and others helped to prevent loss of life during a vehicle accident.

Dickerson was going about his typical day of work in Ahoskie when he came upon a crash scene. Moments before, a vehicle occupied by four teenagers attempted to pass another vehicle on the road. The teenagers’ car was not able to return to its lane before impacting an oncoming log truck with disastrous results. The driver of the commercial 18-wheeler veered to the right in an attempt to avoid the collision, flipping the truck onto its side and halting the car.

Dickerson immediately pulled to the shoulder of the road with another driver. Dickerson’s former military training and background in rehabilitation services kicked in as the vehicle began to catch on fire. Together, the two men started removing everyone from the car. With a fire extinguisher found in the back of the driver’s truck, they also attempted to put out the growing fire. The fire continued to burn around the vehicle as Dickerson helped cut seat belts and unpin victims from the wreckage. Once all the passengers were removed from the vehicle, Dickerson supported the head of one of the individuals until EMS arrived.

A paramedic with Bertie County EMS said the accident was one of the worst wrecks she had ever seen. The truck driver and three of the individuals in the vehicle survived, but the 16-year-old driver died at the scene. Rick Dickerson’s heroic actions that day effectively saved the lives of the wreck’s survivors.

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safe t y & h e ro i s m

Megan Kathleen Hess Department of Public Safety

Megan Hess can usually be found working as a Probation Parole Officer in Onslow County for the North Carolina Department of Public Safety. However, on September 23, 2017, Hess began what she had anticipated to be a relaxing day with her fiancé. The two were fishing off a pier near North Topsail Beach when Hess heard a commotion at the end of the pier. She quickly realized there was an emergency.

An individual was calling out to find someone that knew CPR. Hess was quick to get involved. She and her fiancé ran to the location to find a man lying on the pier. He was clearly in cardiac arrest and already blue in the face.

Hess and her fiancé began CPR immediately. One began administering chest compressions, while the other counted out loud to ensure proper timing for the compressions. When one grew tired from providing chest compressions, they switched roles. They continued until medics could arrive with an automated external defibrillator and transportation to a local medical facility.

Several days following the event, Hess was able to meet the man whose life she saved. Just four days prior to the incident, Hess had finished her CPR recertification through the State of North Carolina. After hearing of her quick thinking and involvement on the pier that day, coworkers were not surprised. “It is her nature to get involved and help whenever and wherever she can,” said Chief Probation Officer Danny Blackburn. Acting on her instinct and training, Megan Hess’ quick and thorough response undoubtedly saved this man’s life.

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saf e t y & h e ro i s m

Cory M. Hinkle Department of Public Safety, National Guard

North Carolina Army National Guard Staff Sergeant Cory M. Hinkle actively puts others before himself each day on the job. An Iraq combat veteran from Forest City, Staff Sergeant Hinkle is assigned to 1-113th Field Artillery Battalion.

On September 18, 2017, Staff Sergeant Hinkle was driving home from his job at the National Guard base in Charlotte. He witnessed the car in front of him get hit head-on by a car from oncoming traffic that had swerved into his lane.

Staff Sergeant Hinkle quickly parked his car and rushed over to the scene to help. He could see gasoline was spilling out of the wrecked vehicle and knew he had to get any occupants out immediately. As the car began to catch fire, Staff Sergeant Hinkle opened the driver’s side door to find a bleeding, semiconscious woman. He was able to pry her out of the burning car and managed to move her to the opposite side of the road.

As the fire spread across the car, hot debris and sparks began flying everywhere. Staff Sergeant Hinkle used his body to shield the woman from the explosions coming from the vehicle’s shocks and tires. He absorbed any flying debris preventing any further injury to the young mother of two.

He also helped keep the victim calm despite the conditions.

Staff Sergeant Hinkle’s swift action and bravery sums up this story of heroism and selflessness. He put his military training to the test, suffered minor injuries himself, and yet humbly states he hopes someone else would stop and do the same for his family. Staff Sergeant Hinkle is not only an American hero, but a North Carolina hero as well.

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safe t y & h e ro i s m

David Setser North Carolina State University

Truck driver, HVAC Technician, HVAC Supervisor, Plant Maintenance Supervisor, Construction Project Manager, and project closer. These are just a few of the roles David Setser has taken on in service to the North Carolina State University Wolfpack. However, this service ethic does not end at work; it applies wherever Setser goes.

On October 11, 2017, Setser was on his way to work when he observed a pickup truck stopped on the side of the road. One of the occupants was waving to get his attention, so he stopped to offer assistance. The passenger had suffered an apparent cardiac arrest. He was not breathing and had no detectable pulse. David immediately moved the victim to a flat surface to begin CPR. He maintained cycles of rescue breathing and chest compressions until an emergency management services crew arrived to take over. The victim regained and lost a pulse twice before EMS was able to transport the victim to the hospital.

Although humble about his actions, Setser’s knowledge of CPR and quick thinking helped save a life. Setser encourages everyone to take basic first aid, noting that you never know when you may have the chance to help someone. Setser is not afraid of a challenge and is willing to get involved and help others whenever he can. We are thankful to have David Setser as a state employee at North Carolina State University, and we appreciate all he does on and off the job to assist the citizens of North Carolina.

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the 2018 governor's awards for excellence ceremony is sponsored by the state employees' credit union foundation