Bulletin 2012 June

Page 1

BULLETIN THE

of the National Concrete Burial Vault Association

“. . . let us in this solemn presence renew our pledges to aid and assist those whom they have left among us as sacred charges upon the Nation’s gratitude. . .” –– General John Logan, May, 1868

Golden Gate National Cemetery San Bruno, CA

June 2012


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NCBVA.ORG l June 2012


National Concrete Burial Vault Association, Inc. P.O. Box 917525 Longwood, Florida 32791 http://www.ncbva.org .#"6! s &AX President Hubert McQuestion Lake Shore Burial Vault Co. BrookďŹ eld, WI President-Elect Michael Crummitt Crummitt & Son Vault Co. Martins Ferry, OH Secretary/Treasurer Jerry Russell Southern Ohio Vault Co. Portsmouth, OH Immediate Past President Stephen HatďŹ eld Hicks Industries, Inc. Mulberry, FL Directors Mark Bates The Norwalk Vault Company Bridgeport, CT Ed Bruns Bruns-Norwalk Vault Co. St. Louis, MO Steve Handley Handley Precast Systems, Inc. Glendale, AZ Dave Long Eagle Burial Vault Association Joliet, IL Curt Shannon SI Funeral Services Ennis, TX Blake Swinford Trigard Vaults / Greenwood Plastics Danville, IL Greg Tilley Ideal Burial Vault Co., Inc. Depew, NY Steve Vincent Doric Products, Inc. Marshall, IL Dennis Welzenbach Wilbert Funeral Services Broadview, IL Executive Director Thomas A. Monahan, CAE CertiďŹ ed Association Management Co. Longwood, FL

On the Cover. . .

Memorialization’s Key as Grateful Nation Honors Its Fallen “...gather around their sacred remains and garland the passionless mounds above them with choicest owers of springtime....let us in this solemn presence renew our pledges to aid and assist those whom they have left among us as sacred charges upon the Nation’s gratitude,––the soldier’s and sailor’s widow and orphan.â€? ––General John Logan, General Order No. 11, May 1868

A

s this issue of The Bulletin goes to print, communities across the nation are preparing to observe Memorial Day with special ceremonies, many of which will be held in local and national cemeteries. Historians trace the holiday’s origin back to the American Civil War. Formerly known as Decoration Day, there is evidence that Southern ladies’ organizations and school children gathered fresh owers, abundant in springtime, to decorate the graves of fallen soldiers. Due to the sheer number of dead soldiers, burial and memorialization became very important following the war. North and South did not agree on much in those days and the day to remember their late soldiers was one of them. More than two dozen cities and towns claimed to be the birthplace of Memorial Day and observances were held in some locations as early as April and in others at various times during the months of May and June. But a growing movement and the general human need to honor our dead culminated in an ofďŹ cial proclamation by General John Logan, national commander of the Grand Army of the Republic, the veteran’s organization for Union Civil War soldiers. In his General Order .O -AY WAS OFlCIALLY SET ASIDE FOR THE PURPOSE OF hSTREWING WITH mOWers or otherwise decorating the graves of comrades who died in defense of the country during the late rebellion.â€? Even then, North and South carried on separate traditions for many years. World War I made Memorial/Decoration Day a truly national holiday. That was when observances began to memorialize and honor all Americans who have died in all wars. )N #ONGRESS PASSED THE 5NIFORM -ONDAY (OLIDAY !CT THAT ENSURED A NUMBER of federal holidays, including Memorial Day, were scheduled so as to create a threeDAY WEEKEND )T WAS OFlCIALLY NAMED h-EMORIAL $AYv AND THE DATE WAS SET AS THE LAST Monday in May. The long weekend, with time off from school and work, gave rise to mini-vacations and the last weekend in May also developed as the kickoff of summer. This somewhat obscured the holiday, diminishing the real purpose of Memorial Day. Because it’s important that we not forget those who have died in service to our naTION #ONGRESS PASSED A LAW IN PROMOTING A .ATIONAL -OMENT OF 2EMEMBRANCE a sort of observance within a holiday. This statute calls for all Americans to pause at 3 p.m. on Memorial Day for a minute to ponder the holiday’s true meaning. Another tradition is to y the ag of the United States at half-staff from dawn until noon local time. Volunteers, veterans and civic organizations and scouting groups now traditionally place American ags on each grave site at national cemeteries.

Legal Counsel J. Scott Calkins, Esq. June 2012 l NCBVA.ORG

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TABLE OF CONTENTS Memorialization’s Key As Grateful Nation Honors Its Fallen.......................... 3 NCBVA Requests Exemption From Crane Rule ......................... 6 Letter to OSHA

Heavy Rains Bring Plastic Vaults to Surface In Kansas Cemetery.................... 8 Beyond Business –– A Sense of Community ............ 12 Rex Vault & Mausoleum Service

Business Strategies & Positive Habits........................ 14 Membership Application ............ 18 Help$ cut your labor costs Make$ your concrete look better ‡ Meet$ all EPA and state VOC limits ‡

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NCBVA.ORG l June 2012

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June 2012 l NCBVA.ORG

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NCBVA Requests Exemption from Crane Rule The Honorable Dr. David Michaels, MPH Assistant Secretary of Labor &Ĺ˝ĆŒ KÄ?Ä?ƾƉĂĆ&#x;ŽŜÄ‚ĹŻ ^Ä‚ĨĞƚLJ Θ ,ĞĂůƚŚ ĚžĹ?ĹśĹ?Ć?ĆšĆŒÄ‚Ć&#x;ŽŜ ĎŽĎŹĎŹ ŽŜĆ?Ć&#x;ƚƾĆ&#x;ŽŜ ǀĞŜƾĞ͕ Et tÄ‚Ć?ĹšĹ?ĹśĹ?ĆšŽŜÍ• ĎŽĎŹĎŽĎ­ĎŹ Dear Dr. Michaels: dŚĞ EÄ‚Ć&#x;ŽŜÄ‚ĹŻ ŽŜÄ?ĆŒÄžĆšÄž ĆľĆŒĹ?Ä‚ĹŻ sÄ‚ƾůĆš Ć?Ć?Ĺ˝Ä?Ĺ?Ä‚Ć&#x;ŽŜ ÍžE s Íż ĂŜĚ Ĺ?ĆšĆ? ϯϳϏ žĂŜƾĨÄ‚Ä?ĆšĆľĆŒÄžĆŒ žĞžÄ?ÄžĆŒĆ? ĆŒÄžĆ‹ĆľÄžĆ?Ćš ĞdžÄ?ĹŻĆľĆ?Ĺ?ŽŜ ĨĆŒŽž Ä‚Ĺś Ĺ?ĹśĆšÄžĆŒĆ‰ĆŒÄžĆšÄ‚Ć&#x;ŽŜ ŽĨ Ä‚Ĺś K^, ĆŒÄžĹ?ƾůÄ‚Ć&#x;ŽŜ ƚŚĂƚ Ä‚ Ä?ÄžĹľÄžĆšÄžĆŒÇ‡ Ĺ?Ć? Ä‚ Ä?ŽŜĆ?ĆšĆŒĆľÄ?Ć&#x;ŽŜ Ć?Ĺ?ƚĞ Ç ĹšÄžĹś Ä‚ Ä?ĆŒÄ‚ĹśÄž Ĺ?Ć? ĆľĆ?ĞĚ ƚŽ Ĺ?ĹśĆ?ƚĂůů Ä‚ Ä?ŽŜÄ?ĆŒÄžĆšÄž Ä?ĆľĆŒĹ?Ä‚ĹŻ ǀĂƾůĆš Ĺ?Ĺś Ä‚ Ĺ?ĆŒÄ‚Ç€ÄžÍ˜ /ĹśĆ?ƚĂůůĂĆ&#x;ŽŜ ŽĨ Ä‚ Ä?ŽŜÄ?ĆŒÄžĆšÄž Ä?ĆľĆŒĹ?Ä‚ĹŻ ǀĂƾůĆš Ĺ?Ć? ŜŽĆš Ä?ŽŜĆ?ĆšĆŒĆľÄ?Ć&#x;ŽŜ ĂŜĚ Ć?ĹšŽƾůÄš Ä?Äž ĞdžĞžƉƚ ĨĆŒŽž ƚŚĞ Ä‚Ć‰Ć‰ĆŒĹ˝Ć‰ĆŒĹ?ĂƚĞ Ć?ÄžÄ?Ć&#x;ŽŜ͞Ć?Íż ŽĨ ƚŚĞ ĆŒÄ‚ĹśÄž ZƾůÄž ͞ώϾ &ZΑϭϾώϲÍ˜Ď­Ď°ĎŹĎŹ ÍżÍ˜ dŚĞ Ä?ŽŜÄ?ĆŒÄžĆšÄž Ä?ĆľĆŒĹ?Ä‚ĹŻ ǀĂƾůĆš Ĺ?Ć? ŜŽĆš Ć‰Ä‚ĆŒĆš ŽĨ ĂŜLJ Ä?ŽŜĆ?ĆšĆŒĆľÄ?Ć&#x;ŽŜ Ć?LJĆ?ƚĞž Ĺ˝ĆŒ Ä‚ Ä?ŽžĆ‰ŽŜĞŜƚ ŽĨ Ä‚ Ć?LJĆ?ƚĞž Ä‚ĹŻĆŒÄžÄ‚ÄšÇ‡ Ĺ?Ĺś ƚŚĞ Ĺ?ĆŒŽƾŜĚ͕ ĂŜĚ ĆšĹšÄžĆŒÄžĨŽĆŒÄž Ĺ?Ć? ŜŽĆš Ä?ŽŜĆ?ĆšĆŒĆľÄ?Ć&#x;ŽŜ͘ dŚĞ Ä?ŽŜÄ?ĆŒÄžĆšÄž Ä?ĆľĆŒĹ?Ä‚ĹŻ ǀĂƾůĆš Ĺ?ŜĚƾĆ?ĆšĆŒÇ‡ ŚĂĆ? ĨŽĆŒ žĂŜLJ Ç‡ÄžÄ‚ĆŒĆ? ĞdžŚĹ?Ä?Ĺ?ƚĞĚ Ä‚ Ç Ĺ?ĹŻĹŻĹ?ĹśĹ?ŜĞĆ?Ć? ƚŽ Ć?ÄžůĨͲĆŒÄžĹ?ƾůÄ‚ĆšÄžÍ˜ E s Í›Ć? Ĺ?ŜĚĞƉĞŜĚĞŜƚ Ä?ŽŜĆ?ƾůƚĂŜƚĆ? Ĺ?ĹśĆ?ƉĞÄ?Ćš ĂŜĚ ĆŒÄžĹ?ƾůĂƚĞ Ĺ?ĆšĆ? žĞžÄ?ÄžĆŒĆ? ĨŽĆŒ Ä?ŽŜÄ?ĆŒÄžĆšÄž ƋƾĂůĹ?ƚLJ Ä?ŽŜĆšĆŒŽů ĂŜĚ ƉůĂŜƚ Ć?Ä‚ĨĞƚLJ Ĺ˝Ć‰ÄžĆŒÄ‚Ć&#x;ŽŜĆ?Í• ĂŜĚ͕ Ä?ÄžÄ?Ä‚ĆľĆ?Äž ŽĨ ƚŚĹ?Ć?Í• ĆšĹšÄžĆŒÄž Ĺ?Ć? ŜŽ ĆŒÄžÄ‚Ć?ŽŜ ƚŚĂƚ Ç Äž Ä?Ä‚ŜŜŽĆš Ä‚ĹŻĆ?Ĺ˝ ĆŒÄžĹ?ƾůĂƚĞ ĨŽĆŒ Ć?Ä‚ĨÄž Ä?ĆŒÄ‚ĹśÄž Ĺ˝Ć‰ÄžĆŒÄ‚Ć&#x;ŽŜ͘ KĆľĆŒ Ĺ?ŜĚƾĆ?ĆšĆŒÇ‡ Ĺ?Ć? ĹŹĹśĹ˝Ç Ĺś ŜĂĆ&#x;Ĺ˝ĹśÍ˛Ç Ĺ?ĚĞ ĨŽĆŒ Ĺ?ĆšĆ? ĆŒÄžĆ?ƉĞÄ?Ćš ŽĨ ƚŚĞ Ć?ƾčÄžĆŒĹ?ĹśĹ? ÍžĹ?ĆŒĹ?ĞǀĹ?ĹśĹ? ĨÄ‚ĹľĹ?ĹŻĹ?ÄžĆ?Ϳ͕ Ä?ƾƚ Ĺ?Ć? ŜŽĆš ĹŹĹśĹ˝Ç Ĺś ĨŽĆŒ Ä?Ä‚ĆľĆ?Ĺ?ĹśĹ? Ĺ?Ć?Ć?ƾĞĆ? ŽĨ Ć?Ä‚ĨÄžĆšÇ‡Í˜ Two Major Adverse Impacts of Rule Compliance: 1. Small Businesses Are Being Jeopardized KĆľĆŒ Ĺ?ŜĚƾĆ?ĆšĆŒÇ‡ Ĺ?Ć? Ä?ŽžĆ‰ĆŒĹ?Ć?ĞĚ Ä‚ůžŽĆ?Ćš ĞŜĆ&#x;ĆŒÄžĹŻÇ‡ ŽĨ Ć?žĂůů Ä?ĆľĆ?Ĺ?ŜĞĆ?Ć?ÄžĆ?Í• ĂŜĚ ĞĂÄ?Ĺš žĂŜƾĨÄ‚Ä?ĆšĆľĆŒÄžĆŒ Ç Ĺ?ĹŻĹŻ Ä?Äž ĨŽĆŒÄ?ĞĚ ƚŽ ĞdžƉĞŜĚ Ä‚Ĺś ÄžĆ?Ć&#x;žĂƚĞĚ ΨώϏÍ•ĎŹĎŹĎŹÍ˜ĎŹĎŹ Ä‚ŜŜƾĂůůLJ ƚŽ Ä?ŽžĆ‰ĹŻÇ‡ Ç Ĺ?ƚŚ ƚŚĞ K^, ĆŒÄ‚ĹśÄž ZƾůĞ͘ ^ĆľÄ?Ĺš ƾŜŜÄžÄ?ÄžĆ?Ć?Ä‚ĆŒÇ‡ ĂŜĚ ĞdžÄ?ÄžĆ?Ć?Ĺ?ǀĞ Ä?Ĺ˝Ć?ĆšĆ? ŽŜ ƚŚĞ Ä?Ä‚Ä?ĹŹĆ? ŽĨ ƚŚĞĆ?Äž Ć?žĂůů Ä?ĆľĆ?Ĺ?ŜĞĆ?Ć?ÄžĆ? žĂLJ Ç ÄžĹŻĹŻ ĹŠÄžĹ˝Ć‰Ä‚ĆŒÄšĹ?njĞ ƚŚĞĹ?ĆŒ ĎŜĂŜÄ?Ĺ?Ä‚ĹŻ Ä‚Ä?Ĺ?ĹŻĹ?ƚLJ ƚŽ ĆŒÄžĹľÄ‚Ĺ?Ĺś Ĺ?Ĺś Ä?ĆľĆ?Ĺ?ŜĞĆ?Ć?Í• ƾŜůÄžĆ?Ć?Í• ŽĨ Ä?ŽƾĆŒĆ?Ğ͕ ƚŚĞLJ ƚĂŏĞ ÄšĆŒÄ‚Ć?Ć&#x;Ä? Ć?ƚĞƉĆ? ƚŽ Ä?ĆľĆŒĆšÄ‚Ĺ?ĹŻ ĹŻÄ‚Ä?Ĺ˝ĆŒ Ä?Ĺ˝Ć?ĆšĆ?ÍśĹ?ĹśÄ?ůƾĚĹ?ĹśĹ? Ć?Ä‚ĹŻÄ‚ĆŒĹ?ÄžĆ? Ä‚ĹśÄšÍŹĹ˝ĆŒ Ä?ĞŜĞĎƚĆ?͘ ĎŽÍ˜ ^ĆľÄ?Ć?ƚĂŜĆ&#x;Ä‚ĹŻ /ĹśÄ?ĆŒÄžÄ‚Ć?ĞĚ Ĺ˝Ć?Ćš EÄ‚Ć&#x;ŽŜĂůůLJ ƚŽ 'ĆŒĹ?ĞǀĹ?ĹśĹ? &Ä‚ĹľĹ?ĹŻĹ?ÄžĆ? ZĞƋƾĹ?ĆŒĹ?ĹśĹ? Ä?ŽžĆ‰ĹŻĹ?Ä‚ĹśÄ?Äž Ç Ĺ?ƚŚ ƚŚĞ K^, ĆŒÄ‚ĹśÄž ZƾůÄž ĨŽĆŒ Ä?ŽŜÄ?ĆŒÄžĆšÄž Ä?ĆľĆŒĹ?Ä‚ĹŻ ǀĂƾůĆš žĂŜƾĨÄ‚Ä?ĆšĆľĆŒÄžĆŒĆ? Ç Ĺ?ĹŻĹŻ Ĺ?ĹśÄ?ĆŒÄžÄ‚Ć?Äž ƚŚĞ Ä?Ĺ˝Ć?Ćš ŽĨ Ä‚ ǀĂƾůĆš ƚŽ Ä‚ Ĺ?ĆŒĹ?ĞǀĹ?ĹśĹ? ĨÄ‚ĹľĹ?ůLJ Ä?LJ Ä‚Ĺś ÄžĆ?Ć&#x;žĂƚĞĚ ΨώϏϏÍ˜ĎŹĎŹÍ˜ tĹ?ƚŚ ĎŽÍ˜Ďą ƚŽ ĎŻÍ˜ĎŹ ĹľĹ?ĹŻĹŻĹ?ŽŜ ĨƾŜÄžĆŒÄ‚ĹŻĆ? Ć‰ÄžĆŒ Ç‡ÄžÄ‚ĆŒ Ĺ?Ĺś ƚŚĞ h͘^͕͘ ƚŚĹ?Ć? Ç Ĺ?ĹŻĹŻ Ä?Äž Ä‚ ĹľÄ‚ĹŠĹ˝ĆŒ ƾŜŜÄžÄ?ÄžĆ?Ć?Ä‚ĆŒÇ‡ ĂĚĚĹ?Ć&#x;ŽŜÄ‚ĹŻ Ä?Ĺ˝Ć?Ćš ƚŽ ƚŚĞ ĹľÄžĆŒĹ?Ä?Ä‚Ĺś ƉƾÄ?ĹŻĹ?Ä?͘ KĆľĆŒ Ĺ?ŜĚƾĆ?ĆšĆŒÇ‡ ĆŒÄžĆ?ƉĞÄ?ĆžƾůůLJ ĆŒÄžĆ‹ĆľÄžĆ?ĆšĆ? LJŽƾĆŒ ĨƾĆŒĆšĹšÄžĆŒ ĆŒÄžÇ€Ĺ?ÄžÇ Ĺ˝Ä¨ ƚŚĞ ƾŜŜÄžÄ?ÄžĆ?Ć?Ä‚ĆŒÇ‡ ĂƉƉůĹ?Ä?Ä‚Ć&#x;ŽŜ ŽĨ ƚŚĞ ĆŒÄ‚ĹśÄž ZƾůÄž ƚŽ ƚŚĞ Ä?ŽŜÄ?ĆŒÄžĆšÄž Ä?ĆľĆŒĹ?Ä‚ĹŻ ǀĂƾůĆš Ĺ?ŜĚƾĆ?ĆšĆŒÇ‡ ĂŜĚ ƚŽ Ć‰ĆŒĹ˝Ç€Ĺ?ĚĞ Ä‚Ĺś ĞdžĞžƉĆ&#x;ŽŜ ĨŽĆŒ ŽƾĆŒ Ĺ?ŜĚƾĆ?ĆšĆŒÇ‡Í›Ć? Ä?ŽžĆ‰ĹŻĹ?Ä‚ĹśÄ?Ğ͘ Sincerely,

dĹšŽžÄ‚Ć? ͘ DŽŜĂŚĂŜ͕ džĞÄ?ĆľĆ&#x;ǀĞ Ĺ?ĆŒÄžÄ?ĆšĹ˝ĆŒ Í— dŚĞ ,ŽŜŽĆŒÄ‚Ä?ĹŻÄž ,Ĺ?ůĚĂ >͘ ^ŽůĹ?Ć?Í• ^ÄžÄ?ĆŒÄžĆšÄ‚ĆŒÇ‡ ŽĨ >Ä‚Ä?Ĺ˝ĆŒÍ• h͘^͘ ÄžĆ‰Ä‚ĆŒĆšĹľÄžĹśĆš ŽĨ >Ä‚Ä?Ĺ˝ĆŒÍ• ĎŽĎŹĎŹ ŽŜĆ?Ć&#x;ƚƾĆ&#x;ŽŜ ǀĞŜƾĞ͕ EtÍ• tÄ‚Ć?ĹšĹ?ĹśĹ?ĆšŽŜÍ• ĎŽĎŹĎŽĎ­ĎŹ E s Ĺ˝Ä‚ĆŒÄš ŽĨ Ĺ?ĆŒÄžÄ?ĆšĹ˝ĆŒĆ? ĂŜĚ :͘ ^Ä?ŽƊ Ä‚ĹŻĹŹĹ?ĹśĆ?Í• Ć?Ć‹Í˜Í• E s ŽƾŜĆ?Ğů 6

NCBVA.ORG l June 2012

In addition to offering training courses to help burial vault manufacturers and their employees comply with OSHA’s new Crane Standard, NCBVA has been gathering information from industry experts and counsel to determine what other action should be taken to assist industry. During a May teleconference, the NCBVA Board voted to ofďŹ cially request an exemption from the Crane Standard for the burial vault industry, on the basis that installation of a concrete burial vault is not construction, and that a cemetery is not a construction site. The letter, signed by Executive Director Thomas A. Monahan, appears here in its entirety. Background on the Crane Rule OSHA’s new standard on cranes and derricks IN CONSTRUCTION #&2 WAS MORE THAN YEARS IN THE MAKING AND REPLACES A RULE that goes back to 1971. The new rule was published in the Federal Register on August AND TOOK EFFECT ON .OVEMBER #ERTAIN PROVISIONS TOOK EFFECT IMMEdiately, while others have delayed effective dates ranging from one to four years. s Crane operators, signalers and riggers for mobile cranes were required to be “OSHA-qualiďŹ edâ€? by November 8, 2010. A qualiďŹ ed crane operator signaler or rigger must pass an OSHA-approved oral or written test and a thorough practical test. Fines for NON COMPLIANCE COULD EXCEED s Crane operators are required to be qualiďŹ ed now, but they must be certiďŹ ed by November 14, 2014. What Can You Do To Help Sway Opinion? Now that the NCBVA Board has taken the initiative on behalf of the industry to challenge the Crane Standard, consider using the association’s letter to pattern one of your own. Use your company letterhead and write to your Congressmen. Numbers speak, and a few postage stamps and the time it takes to do this might be a good investment.


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June 2012 l NCBVA.ORG

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The following news article, written by Allen Smith, was published on March 22, 2012 in the Independence Daily Reporter, Independence, Kansas. It is reprinted here in its entirety with the publisher’s permission. City Manager Webb was unavailable to NCBVA staff for comment.

Heavy Rains Bring Burial Vaults to Surface In Two Plots at Mount Hope By Allen Smith Staff Writer The four inches of rainfall that has fallen on Independence since Sunday caused two burial vaults made of Durastone, a type of plastic, recently put in the ground at Mount Hope Cemetery to oat to the top and break through the ground Tuesday afternoon. City ofďŹ cials, along with funeral home representatives were busy Wednesday afternoon removing the vaults from the cemetery to the funeral home while the water in the graves subsides. Independence City Manager Micky Webb said Tuesday afternoon there are six of the non-concrete burial vaults currently in the ground at the cemetery, but the city plans to present an ordinance prohibiting them in the future. Webb said cemetery sexton Jim Bennett advised against burying the Durastone burial vaults in the cemetery. h*IM TRIED TO ADVISE AGAINST PUTTING THOSE in the ground for fear they would oat when we got a heavy rainfall,â€? Webb said.

7EBB SAID HE HAS SEEN THIS BEFORE h) VE seen this happen in other cemeteries that ARE SITUATED IN LOW LYING AREAS h7EBB SAID h7HAT WE WERE AFRAID WAS GOING TO HAPPEN happened.â€? Larry Rodrick, former co-owner of Webb & Rodrick Funeral Home, said he has never heard of burial vaults oating at the local cemetery. h) GO BACK TO AND ) VE NEVER SEEN or heard of it happening at Mount Hope Cemetery,â€? Rodrick said today. The two vaults that rose to the top were located on the Penn Avenue side of the cemetery across the street from the Social Security Administration ofďŹ ce. Funeral home ofďŹ cials said the families of the deceased whose vaults oated and were removed Wednesday were informed of the situation, and understood things like this can happen. One of the vaults was placed in the ground about a week ago, while the other was buried approximately six or eight weeks ago. Š )NDEPEDENCE $AILY 2EPORTER 6OL .O

Editor’s note: Ä?Ä?Ĺ˝ĆŒÄšĹ?ĹśĹ? ƚŽ dĆŒÄ‚ÄšÄžĹľÄ‚ĆŒĹŹĹ?Ă͘Ä?ŽžÍ• ĆľĆŒÄ‚^ĆšŽŜĞΥ ͞ĂĆ? ĆŒÄžĨÄžĆŒĆŒÄžÄš ƚŽ Ĺ?Ĺś ^ĹľĹ?ƚŚ͛Ć? ĹśÄžÇ Ć? Ć?ĆšĹ˝ĆŒÇ‡Íż Ĺ?Ć? ĆŒÄžĹ?Ĺ?Ć?ĆšÄžĆŒÄžÄš Ä?LJ ĂƚĞĆ?Ç€Ĺ?ĹŻĹŻÄž ^ÄžĆŒÇ€Ĺ?Ä?ÄžĆ?Í• /ĹśÄ?͘ ĂŜĚ Ĺ?Ćš Ĺ?Ć? ĆľĆ?ĞĚ Ĺ?Ĺś ƚŚĞ ĹśÄšĆľĆŒÄ‚ΠžŽůĚĞĚ ŽƾĆšÄžĆŒ Ä?ŽŜƚĂĹ?ĹśÄžĆŒ žĂŜƾĨÄ‚Ä?ĆšĆľĆŒÄžÄš Ä?LJ ĂƚĞĆ?Ç€Ĺ?ĹŻĹŻÄž Ä‚Ć?ŏĞƚ Ĺ˝Í˜Í• Ç ĹšĹ?Ä?Ĺš Ć‰ĆľĆŒÄ?ŚĂĆ?ĞĚ ƚŚĞ ÍžĹ?ŜƚĞůůĞÄ?ƚƾĂů Ć‰ĆŒĹ˝Ć‰ÄžĆŒĆšÇ‡Í&#x; ŽĨ 'Ĺ˝ĆŒĹ?Ä‚ Ĺ˝ĆŒĆ‰Ĺ˝ĆŒÄ‚Ć&#x;ŽŜ ĨŽĆŒ žŽůĚĞĚ ƉůĂĆ?Ć&#x;Ä? Ä?ĆľĆŒĹ?Ä‚ĹŻ ǀĂƾůĆšĆ? Ĺ?Ĺś ĎŽĎŹĎŹĎľÍ˜ ZÄžĆ‰Ĺ˝ĆŒĆšÄžÄšĹŻÇ‡Í• Ä‚ĹŒÄžĆŒ Ä?ƾLJĹ?ĹśĹ? 'Ĺ˝ĆŒĹ?Ä‚Í›Ć? Ĺ?ŜƚĞůůĞÄ?ƚƾĂů Ć‰ĆŒĹ˝Ć‰ÄžĆŒĆšÇ‡Í• ĂƚĞĆ?Ç€Ĺ?ĹŻĹŻÄž Ć?ƉĞŜƚ žŽĆŒÄž ƚŚĂŜ Ä‚ Ç‡ÄžÄ‚ĆŒ Ĺ?Ĺś ĹľÄ‚ĆŒĹŹÄžĆš ĂŜĂůLJĆ?Ĺ?Ć?Í• Ć‰ĆŒĹ˝ÄšĆľÄ?Ćš ĚĞǀĞůŽƉžĞŜƚ ĂŜĚ ƚĞĆ?Ć&#x;ĹśĹ?͘ ĂƚĞĆ?Ç€Ĺ?ĹŻĹŻÄž Ä‚Ć?ŏĞƚ Ĺ˝Í˜ Ĺ?ĹśĆšĆŒĹ˝ÄšĆľÄ?ĞĚ ƚŚĞ Íž ĹśÄšĆľĆŒÄ‚Î Í•Í&#x; Ç ĹšĹ?Ä?Ĺš Ç ÄžĹ?Ĺ?ĹšĆ? ĎŽĎŽĎą ƉŽƾŜÄšĆ?Í• Ä‚Ćš ƚŚĞ / & ŽŜǀĞŜĆ&#x;ŽŜ Ĺ?Ĺś DÄ‚ĆŒÄ?Ś͕ ĎŽĎŹĎ­Ď­ Ĺ?Ĺś >Ä‚Ć? sÄžĹ?Ä‚Ć?Í• Es͘ dŚĞ ĨƾŜÄžĆŒÄ‚ĹŻ Ĺ?ŜĚƾĆ?ĆšĆŒÇ‡ ƉƾÄ?ĹŻĹ?Ä?Ä‚Ć&#x;ŽŜ ŽŜŜÄžÄ?Ć&#x;ĹśĹ? Ĺ?ĆŒÄžÄ?ĆšĹ˝ĆŒĆ?͘Ä?Žž has reported that this Ĺ?Ć?Ŝ͛ƚ ƚŚĞ ÄŽĆŒĆ?Ćš Ĺ?ĹśĆ?ƚĂŜÄ?Äž ŽĨ ǀĂƾůĆšĆ? ƚŚĂƚ ÍžÇ Ĺ˝ĹśÍ›Ćš Ć?ƚĂLJ Ĺ?Ĺś ƚŚĞ Ĺ?ĆŒŽƾŜĚ͘Í&#x; /Ĺś Ä‚Ĺś Ä‚ĆŒĆ&#x;Ä?ĹŻÄž ĹŻÄ‚Ć?Ćš žŽŜƚŚ Ĺ?Ćš ĆŒÄžĆ‰Ĺ˝ĆŒĆšÄžÄšÍ— ÍždĹšĹ?Ć? Ĺ?Ć? Ä‚ Ç€ÄžĆŒÇ‡ Ä?Ĺ?Ĺ? Ć‰ĆŒĹ˝Ä?ůĞž ĂƚĞĆ?Ç€Ĺ?ĹŻĹŻÄž Ĺ?Ć? Ĺ?Ĺ˝Ĺ?ĹśĹ? ƚŽ ŚĂǀĞ ƚŽ ĨÄ‚Ä?Ğ͘ ,Ĺ˝Ç Ä‚ĆŒÄž ƚŚĞLJ Ĺ?Ĺ˝Ĺ?ĹśĹ? ƚŽ Ć?ŽůǀĞ ƚŚĹ?Ć? Ć‰ĆŒĹ˝Ä?ůĞžÍ? Ć? žŽĆŒÄž Ä?ÄžĹľÄžĆšÄžĆŒĹ?ÄžĆ? ĹšÄžÄ‚ĆŒ Ä‚Ä?ŽƾĆš ƚŚĞĆ?Äž Ć?Ĺ?ƚƾĂĆ&#x;ŽŜĆ? Ĺ?Ćš Ĺ?Ć? Ĺ?Ĺ˝Ĺ?ĹśĹ? ƚŽ Ä?Äž ĞǀĞŜ ĹšÄ‚ĆŒÄšÄžĆŒ ĨŽĆŒ ĂƚĞĆ?Ç€Ĺ?ĹŻĹŻÄž ƚŽ Ĺ?Ğƚ ƚŚĞ ƉůĂĆ?Ć&#x;Ä? ĹśÄšĆľĆŒÄ‚ ǀĂƾůĆš Ä‚Ć‰Ć‰ĆŒĹ˝Ç€ÄžÄšÍ˜Í&#x; Íť /ŜĚĞƉĞŜĚĞŜÄ?Äž Ĺ?Ć? ĹŻĹ˝Ä?ĂƚĞĚ ŽŜ ƚŚĞ Ç ÄžĆ?Ćš Ä?Ä‚Ŝŏ ŽĨ ƚŚĞ sÄžĆŒÄšĹ?Ĺ?ĆŒĹ?Ć? ZĹ?Ç€ÄžĆŒÍ• Ä‚ Ć?ĆšĆŒÄžÄ‚Ĺľ ŽĨ Ć?ŽƾƚŚĞĂĆ?ĆšÄžĆŒĹś <Ä‚ĹśĆ?Ä‚Ć? ƚŚĂƚ Ĺ?Ć? ÄžĆ?Ć&#x;žĂƚĞĚ ƚŽ Ä?Äž Ä‚Ä?ŽƾĆš ώϳϏ ĹľĹ?ĹŻÄžĆ? ůŽŜĹ?ʹʹŽŜÄžͲŚĂůĨ ŽĨ Ç ĹšĹ?Ä?Ĺš Ĺ?Ć? Ĺ?Ĺś <Ä‚ĹśĆ?Ä‚Ć?͘ Ä?ŽƾĆš Ć?Ĺ?dž ĹľĹ?ĹŻÄžĆ? Ä‚Ç Ä‚Ç‡ ĨĆŒŽž /ŜĚĞƉĞŜĚĞŜÄ?Äž Ĺ?Ć? ĹŻĹŹ Ĺ?ƚLJ >ĂŏĞ͕ Ä‚ ĹŻÄ‚ĆŒĹ?Äž ĆŒÄžÄ?ĆŒÄžÄ‚Ć&#x;ŽŜÄ‚ĹŻ ĹŻÄ‚ĹŹÄžÍ˜ DĂŜĂĹ?ĞĚ Ä?LJ ƚŚĞ Ĺ?ƚLJ ŽĨ /ŜĚĞƉĞŜĚĞŜÄ?Ğ͕ DŽƾŜĆš ,ŽƉĞ ÄžĹľÄžĆšÄžĆŒÇ‡ ĞŜÄ?ŽžĆ‰Ä‚Ć?Ć?ÄžĆ? ϴϲ Ä‚Ä?ĆŒÄžĆ? ĂŜĚ Ĺ?Ć? ƚŚĞ ĆŒÄžĆ?Ć&#x;ĹśĹ? ƉůĂÄ?Äž ĨŽĆŒ žŽĆŒÄž ƚŚĂŜ Ď­Ď´Í•ĎŹĎŹĎŹÍ˜ /Ćš Ä‚Ç€ÄžĆŒÄ‚Ĺ?ÄžĆ? Ä‚Ä?ŽƾĆš ϭϹϏ Ä?ĆľĆŒĹ?Ä‚ĹŻĆ? ĞĂÄ?Ĺš Ç‡ÄžÄ‚ĆŒÍ˜ 8

NCBVA.ORG l June 2012


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Materials Help Promote Concrete Burial Vaults NCBVA members have been discovering that the marketing materials created several years ago by the Marketing Committee are a valuable resource in helping to explain the beneďŹ ts of lined concrete burial vaults. Materials include a color brochure and a DVD titled, h2EASONS TO #ONSIDER A ,INED #ONCRETE "URIAL 6AULT v 4HE MATERIALS can be used at seminars, civic meetings, or offered to funeral directors and cemetery sales personnel as a valuable sales aid. %ACH $6$ IS PLUS POSTAGE "ROCHURES ARE PER HUNDRED MINIMUM PLUS POSTAGE If you would like to take advantage of these consumer-oriented materials, call 888-88-NCBVA or e-mail Bulletin Editor Jan Monahan (jan@camco.biz). )N ADDITION TO THE hBENElTSv MATERIALS .#"6! ADDRESSED THE hGREEN BURIALv TREND WITH AN AD TO HELP EDUCATE FUNERAL DIRECTORS The ad (as shown below) visually highlights the protective qualities of the concrete burial vault, along with the recipe for its production. The copy is short and straightforward. Marketing-wise burial vault companies are using THE X INCH AD AS A hSTUFFERv IN MAILING TO funeral directors, famiGRAVEL SAND CEMENT lies and cemeteries. WATER For only $15 NCBVA staff will provide you Na-ture friend-ly -adjective with a printable copy of the ad (in electronic Properly Properly ECO-FRIENDLY Sealed Sealed PDF format) with your Reduce. Reuse. Rethink. company information or personalized message. For additional information you can also call 888-88-NCBVA. Place Your Message here!

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Wilbert Funeral Services, Inc (WFSI) has introduced a new philanthropic program to provide burial vaults and urns for ďŹ rst responders who have died in the line of duty. Families of ďŹ reďŹ ghters, law enforcement ofďŹ cers, and emergency medical personnel receive, at no charge, a Wilbert Stainless Steel TriuneÂŽ burial vault when traditional burial is chosen. If cremation is chosen, Wilbert offers families a choice of four urns; if the cremains are to be buried, a Stainless Steel Triune urn vault is also provided. Each vault comes with a Wilbert Legacy CustomÂŽ personalized carapace, donated by Legacy Prints, one of WFSI’s vendor partners. h7ILBERT AND OUR NETWORK OF LICENSEES ACROSS THE 5NITED 3TATES AND #ANADA ARE BOTH honored and humbled to provide this program to those who have sacriďŹ ced their lives in VALIANT SERVICE TO THE COMMUNITY v SAID $ENNIS 7ELZENBACH 0RESIDENT OF 7&3) h4HE MEN and women who dedicate their lives to helping those in critical need are true heroes. Helping their families honor their loved one’s service and ultimate sacriďŹ ce is just something we felt we needed to do.â€? 4HE NEARLY STRONG NETWORK OF 7ILBERT ,ICENSEES SHARES IN THE CONTRIBUTION OF THE vault and urn, but also provides, where permitted, a WilbertWay™ graveside setup. The display of the personalized carapace on the vault cover at the graveside adds to the commemoration of the fallen hero. The ďŹ nal sealing and lowering of the vault is also part of the WilbertWay service. The Funeral Professionals who provide the service to the families play a vital role in the success of the Commemorating First Responders program. For additional information contact a Wilbert licensee or visit www.wilbert.hmsbox.com/responders. * * * Audrey Daras has been named new Creative Director for Wilbert Funeral Services, Inc. She will play a key role in establishing and integrating WFSI’s brand strategy across all online and ofine channels. She will also lead the creative direction for the company’s digital and print collateral and assist the Wilbert licensee network in the creation of brand-integrated marketing materials for use by the licensees as well as funeral homes across the U.S. AND #ANADA $ARAS HAS WORKED FOR 7ILBERT SINCE AS A FREELANCE GRAPHICS DIRECTOR )N SHE EARNED SEVERAL !MERICAN 'RAPHIC $Esign Awards from Graphic Design USA magazine for catalog design and DVD packaging done for Wilbert Funeral Services.


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Newton, Illinois, the county seat of Jasper County, may only boast a population of approximately 3,000 people, but it’s a little town with a really big heart. Because of its location near two major interstates, it has good economic potential. For the past seven years it’s been guided into greater economic growth by its city council, which is presided over by a mayor who just happens to be a concrete burial vault manufacturer––and a cemetery owner, and co-founder of a not-forproďŹ t water bottling company that gives its proceeds to various youth groups in the area. Inside the plant, workers apply a graphic to the carapace.

Beyond Business– a sense of community

A By Sylvia Heidemann NCBVA Staff Writer

s mayor of the City of Newton in southeastern Illinois, Mark Bolander admits that holding public ofďŹ ce––even in a small town––requires a lot of his time, but he believes the rewards are worth it. h%CONOMIC DEVELOPMENT IS HUGE THESE DAYS v HE SAYS hAND IT S IMPORTANT FOR THE GROWTH OF THE COMmunity. Although the economy is doing well here,

The Bolander family includes two daughters who live in St. Louis. (L-R) Lucas, who’s in sales and in charge of business development at Rex Vault; Nick Joggerst, Micah’s husband; Micah, a physical therapist; Mallory, a nursing school student; and Karen and Mark. 12

NCBVA.ORG l June 2012

we still have room for improvement. I’d like to see us attract more manufacturing and industry, to provide more jobs.� Mark’s message on the City of Newton’s home page (www.cityofnewtonil.com) is an enthusiastic WELCOME TO DEVELOPERS AND POTENTIAL RESIDENTS h)N OUR community, we invite you to catch the spirit, live the dream! Whether your dream is to enjoy the security of a small town atmosphere, or take advantage of the business incentives offered in our area, Newton is the place for you!� Mark is committed to doing things for the good of the community, and it’s NOT DRUDGERY FOR HIM h) M HAVING A great time on the City Council,� he AFlRMS hAND ) M PLEASED THAT WE RE making some positive changes. I’ve lived in this town all my life, and it gives me a great deal of satisfaction to drive through and see things that I’ve helped make possible.� His Day Job: Vaults & Other Products Family-owned businesses are the rule in the concrete burial vault manufacturing industry, and Mark’s day job rests squarely in Rex Vault & Mausoleum Service, which had originally been PURCHASED IN BY HIS FATHER / * "OLANDER ! $ORIC LICENSEE SINCE -ARK CURRENTLY SERVES AN area of about a hundred-mile radius and produces just


UNDER UNITS YEAR "UT HE D LIKE TO GROW BEYOND that. Rex Vault deals directly with funeral homes as customers for burial vaults. It’s difďŹ cult to get more business when there are no new funeral homes coming on-stream and when cremation continues to grow at a steady rate. So, like many others in the industry, Mark keeps looking for ways to diversify his product line. One of those ways is the manufacture of precast concrete storm shelters, a very appropriate product for an area that often seems to be the target of severe weather. The outer dimensions of the units, which are produced in both top-hatch and walk-in styles, ARE APPROXIMATELY FT WIDE AND FT IN LENGTH WITH A HEIGHT OF INCHES h7HENEVER A MAJOR STORM OCCURS NEAR US SUCH AS the tornado that hit Harrisburg, about a hundred miles south of us, on February 29––our phone rang non-stop for a while with inquiries about our storm shelters,â€? SAYS -ARK h7E STARTED PRODUCING THE SHELTERS IN THE LATE S AND GET PHONE CALL INQUIRIES YEAR ROUND 4HE shelters are a very active part of our business.â€? When it comes to excavating for installation of the shelters, however, Mark is careful about the perceived territories of construction contractors and excavators. h7E PREFER TO WORK THROUGH THE HOMEOWNER OR contractor to get the excavating done for a shelter,â€? -ARK STATES h7E TRY TO PROTECT OUR RELATIONSHIP WITH our contractors, because they tend to get a little nervous when we come around with a backhoe. We don’t want to infringe on their territories and prefer to concentrate on providing the concrete shelter, not necessarily installing it.â€? Another strong product line, considering the rural area, is septic tanks. Since May of 1982, Rex Vault has been producing and distributing Norweco Singulair wastewater treatment systems. h7E COULDN T DO EVERYTHING WE DO WITHOUT A GOOD MANAGEMENT TEAM v -ARK CONlDES h7E HAVE ABOUT FULL TIME EMPLOYEES AND WE PUT IN A TREMENDOUS amount of overtime––a lot of Saturday work.â€? Plant Expansion )N -ARK TOOK CAREFUL STOCK OF HIS COMPANY S FUTURE AND EMBARKED ON A EXPANSION PROJECT He has no problem justifying the expansion: h)F YOU OWN A BUSINESS AND HAVE ANYONE IN YOUR family to take it over for you somewhere down the ROAD v STATES -ARK hYOU HAVE TO THINK ABOUT WHAT YOUR BUSINESS WILL BE LIKE IN YEARS 4HE PLANT EXPANSION WE COMPLETED IN WAS PART OF succession-planning for my son Lucas, who is currently in sales and in charge of business development. I don’t want to hand over an antiquated, run-down business to him.â€? 4HE PROJECT INCLUDED A FULLY AUTOMATED hTURNKEYv batch plant system with a decumulative scale for aggregate and cement batching.

Storage yard in foreground; 2006 expansion (with batch plant visible) in background. Rex Vault owns three different types of large trucks in its eet of 19 for the different aspects of the company business. Image is important, and the trucks are well maintained and attractively painted, with the company name prominently displayed. h4HE TURNKEY APPROACH TURNED OUT TO BE A GREAT INVESTMENT FOR US v -ARK SAYS PROUDLY h7E USE SELF consolidating concrete (SCC) and are getting a highquality product. The system is quick in every way. It only takes 2½ minutes to turn out a yard of concrete, AND WE RE GETTING THE STRENGTH REQUIREDnn PSInn in seven days. This ability helps with inventory and prevents early handling problems.â€? That’s Not All; More DiversiďŹ cation One wonders how Mark Bolander ďŹ nds the time to devote to his many business and community interests. Since 1997, he and his wife Karen have owned AND OPERATED A ACRE CEMETERY ON THE WEST SIDE OF town––Westlawn Memorial Park Cemetery––that’s located directly on IL SR 33. Seven of the ten acres have been developed as a ďŹ nal resting place for more THAN PEOPLE 4HE CEMETERY INCLUDES A SCATTERING garden for cremains, and a concrete pad was designed to accommodate committal tent services when ground or gravesite conditions are unsafe. Mark and Karen both have a heart for people, especially young people. Karen works with special needs children in the school system, and Mark is cofounder of a not-for-proďŹ t water bottling company. This company applies custom labels to the bottles, which are sold as fundraisers for schools and youth groups and organizations, such as the Scouts or school athletic teams. All proďŹ ts go back to support programs for the kids. -ARK SUMS UP THE "OLANDER FAMILY PHILOSOPHY h) was always taught that you should try to leave things better going out than they were when you came in.â€? That’s a philosophy they obviously live by. June 2012 l NCBVA.ORG

13


Managing People––

Business Strategies & Positive Habits If you scan the news daily, browse titles in the bookstores or frequent online blogs or websites, you may have noticed that a number of people are currently writing about social behaviors and referring to “rudeness as the new normal.� Respect for others and their feelings, as well as common courtesy and consideration are taking a backseat to attitudes and behaviors that are their polar opposites. Rudeness––whether unintentional or purposeful––has no place in the deathcare industry. There’s a lot more to business etiquette than just a handshake. If there were positive habits and etiquette guidelines for the burial vault industry, they might read something like this:

Drive Courteously When you or your staff members are behind the wheel of a company vehicle, you are advertising your company. Think of all the irritating things other drivers may do–– speeding, cutting others off, hogging the passing lane, honking the horn unnecessarily, tailgating, playing the radio too loudly, talking on the cell phone, making threatening gestures--and don’t allow yourself or your staff to be guilty of the same offenses. Make sure your company vehicles reinforce your company message that you $ON T SAY hYESv TO AN INVITATION AND THEN manufacture a high-quality product. Cars/ Remember Clients Often not attend in case a better venue opens up trucks should be attractively painted and When it comes to important clients––those for you. Similarly, don’t decline an invita- kept clean. for whom your company has provided ser- tion to a special event and then decide to Idea: Initiate safe driving awards for vices or those you hope to win as clients–– show up. The RSVP feature allows the host employees. practice being a master of detail and cour- to plan accordingly so that all guests are tesy. If your company does traditional client- accommodated. Be “Withâ€? the One You’re With–– wooing things, such as providing business Remember, if you’re planning an event, And Put Your Cell Phone Away dinners and throwing parties, hosting educa- you expect the same courtesy. RSVPs help )N THE !UGUST ISSUE OF The Bulletin, tional meetings about your ďŹ rm’s products you avoid ordering too much in the way of WE FEATURED AN ARTICLE h-AKING .EW 4ECHand services, consider going a step further. food and beverages (going over budget) or nology Work for You.â€? Technology is not Try to remember details (or even make a not having enough (reecting negatively on inherently bad. Using electronic devices and list) about your clients, such as their favorite you as the host) if unexpected guests show social media (such as Facebook, Twitter, sports teams, special likes/dislikes, and make up. To ensure responses when hosting an LinkedIn, etc.) can have a positive effect them feel like you are genuinely interested event, consider asking members of your staff on business. Unfortunately, there are signs in them. Send greeting cards for birthdays to make a friendly call to invitees before you that these tools for business could possibly and anniversaries. Add a hand-written note have to provide guarantees for food. BE THREATENING THE hPERSONAL TOUCHv THAT IS SO to emphasize the personal touch. important in the deathcare industry. Say or Write “Thank Youâ€? According to mobiThinking from dotRespond to Invitations You (and your staff when applicable) will Mobi, a ďŹ rm that provides companies with If you receive an invitation to an event via stand out from the crowd if you take the time information and insight to help them take e-mail or regular mail, be counted among the to write a personal note or send a letter for their brands mobile, there were 5.9 billion few people these days who actually respond any kindness rendered––whether it’s a gift, MOBILE SUBSCRIBERS IN &EBRUARY 4HAT S to an invitation. Everyone should know that a party or a barbeque. 87 percent of the world’s population. Do a h2360v INCLUDED ON AN INVITATION MEANS 4HE SIMPLE COURTESY OF SAYING h0LEASE v personal survey: Just look around in restauplease respond. If you are invited by phone, h4HANK 9OUv OR h9OU RE 7ELCOMEv SHOULD rants and notice how many individuals may it is all right to say you must check your be extended always to business acquaintances, be sitting together but each may be talking calendar and get back to the person who co-workers, and, above all, family mem- on a cell phone or texting, almost totally invited you. Then, make sure you do it. bers.

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oblivious to the other(s) in their party. Even when states have laws prohibiting it, many drivers continue to talk on cell phones or even text. As a result of smart phone technology, modern-day society is becoming overly dependent on cell phones. Such attachment is eroding personal relationships and rules of decorum. How can you and your staff combat what is obviously a trend in cell-phone rudeness? Make it a point to use phones only as business tools and use them as privately as possible. Emphasize the importance of relationships by giving the person with whom you are sharing face-to-face company– whether he/she is a client, your co-worker, your spouse or your child––your undivided attention. That means maintaining good eye contact, actively listening, and reaffirming them and what is said. When in the company of others, turn off your phone or silence its ring-tone. Unless you’re talking business and the person in your immediate company knows you have to check on a quote or date for his/her convenience, avoid the temptation to text or even look at the phone. If a call comes in while you are meeting with someone– –regardless of whether it’s business or pleasure––wait until later to check the number or message, then get back to that person as quickly as possible, in the privacy of your car or office. Even if you’re dining alone in a restaurant, never talk on the cell phone. Likewise, cell phones have no place in church, movie theaters or sporting events.

your company image for any trucks or other vehicles that have your company name on them to be parked in the company parking lot rather than be seen regularly in the parking lot of Joe’s Bar. Similarly, consider company logo shirts. Whenever you wear logo attire, you are advertising your company. You never know who may be watching and who might be offended because their idea of where you spend off-hours time might be in conflict with their concept of what a professional should do. That person could be a funeral director with whom you do business or a member of a family to whom you may some day provide services. If you or your employees plan to stop off before you head home, encourage the practice of keeping a change of shirts/clothes handy so that you can freely relax and enjoy yourself with friends. -AKE IT A POLICY NEVER TO hTALK SHOPv WITH co-workers at lunch on the road or at happy hour. Avoid loud talk and vulgarity. Where to Go for Etiquette Help Most company owners and managers are familiar with three basic strategies common to most businesses: (1) Hire intelligent people of promise and expect them to perform well. (2) If someone needs additional training, qualification or certification in a specific area in order to become more proficient, see that he/she receives it. (3) Improve the environs and safety of offices and production areas. Employees who are given the best possible environment in which to work ultimately produce at the peak of their potential. Now you’ve been made aware of an often overlooked fourth business strategy that can give you an edge today: old-fashioned etiquette with a new twist for contemporary times. Respect for others and their feelings, as well as common courtesy and consideration are the proper cornerstones for true success in business. If you feel your company manners need some brushing up, help is at your fingertips. Use your SmartPhone or personal computer to see what organizations such as Emily Post, Dale Carnegie and others in the etiquette/protocol business have to offer in the way of books, in-house courses, DVDs and distance learning.

What Happens After Hours Is Your Business. . . But Yes, you do have a right to do what pleases you in your off-hours, but the deathcare industry is a very sensitive one. Except when you are in the privacy of your own home, you must always consider where you are, what you are doing and how it may appear to others. For example, your company has probably invested a substantial amount of money in advertising your business on the doors/sides Editor’s note: A selection of business of company vehicles. While no one should be denied the opportunity of meeting friends articles and videoclips was reviewed in FOR hHAPPY HOUR v IT S PROBABLY BETTER FOR tailoring etiquette advice for the burial vault manufacturer.

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(From L to R) Brian Miller, Ivy Tech Mortuary Science Program Chair; Linda Darby-Sempsrott, Trigard CEO; Jessee Brammer, scholarship winner; Blake Swinford, Trigard Project Manager; and Mike Hurt, Ivy Tech Mortuary Science Instructor.

Ivy Tech Student Wins Trigard Scholarship 4RIGARD AWARDED A SCHOLARSHIP TO *ESSEE "RAMMER A MORTUARY science student at Ivy Tech Community College in Indianapolis, IN. Hosted by the Darby family, the scholarship winner and her fellow students experienced many facets of the deathcare industry during a visit to Trigard. The Ivy Tech instructors were inspired by the sales tools they saw on the tour, particularly the cremation showroom. Since Trigard is ďŹ rmly committed to investing in the next generation of funeral directors who will care for families across the country, the Darby family was happy to donate a cremation package wall display to the school for teaching and training.

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National Concrete Burial Vault Association h3ERVING THE DEATH CARE INDUSTRY WITH THE VERY BESTv

Dues Schedule P Manufacturer Member Dues are based on total units sold at this location. Please check appropriate level: P 1-999 Units .........$225 P ......... P ......... P ......... P AND MORE.....

APPLICATION FOR MEMBERSHIP Key Contact____________________________________Nickname_____________ Title ______________________________________________________________ Company Name _____________________________________________________ Street Address _______________________________________________________ City _____________________ State _______________ Zip __________________ Phone ___________________________ Fax ______________________________ E-mail ____________________________________________________________ Company Web Site ___________________________________________________

P Associate Member..... P Franchise Group........

Payment Information

P Check here if you prefer to have your mail sent to your home. Home street Address _________________________________________ City _____________________ State ______________ Zip ___________ Home Phone _________________ Home Fax ______________________

Include payment with this completed form. We accept Visa, MasterCard and American Express

COMPANY INFORMATION

P Check is enclosed

P Burial Vault Manufacturer P Crematory

Please charge my P Visa P MasterCard

P Amex

Account #_____________________ Expiration date _________________

Mailing Information NCBVA P.O. Box 917525 Longwood, FL 32791 (888) 88-NCBVA &AX www.ncbva.org

P Funeral Director P Cemetery

P Doric P Con-O-lite

P Wilbert P Other

P Eagle P Trigard P Provide Graveside Services

P Metal Vaults Offer sizes for

P Plastic Vaults P Fiberglass Vaults P Children P Adults P Oversize

P Associate Member: Tell us in 25 words or less about your product/services

P Please enroll me in NCBVA today! Signature indicates that you have read and agree to abide by NCBVA’s Code of Ethics and the rules that govern the National Concrete Burial Vault Association. Signature is required before this application can be processed. _________________________________________ (Signature)

___________ (Date)

CODE OF ETHICS We believe that concrete is an ideal material for the construction of burial vaults for the interment of human remains and that a properly constructed concrete burial vault is worthy of acceptance by the public. Our sales and advertising policies will be governed by standards acceptable by the public and the funeral profession and by principles advocated by the National Concrete Burial Vault Association, Inc. We pledge fair trade practices to our competitor, whose product we will not disparage. We shall conduct our business on sound business principles, striving to build a relationship of respect and confidence for the burial vault industry with the public, with the funeral director and with the cemetery’s management. We will abide by the rules and regulations of the National Concrete Burial Vault Association, Inc., thereby contributing to a stronger and greater national industry. 18

NCBVA.ORG l June 2012


5 A D & Sons Vault Co. Suffolk, VA Abel Vault & Monument Co. Canton, IL American Concrete Industries Veazie, ME American Vault Co. Cleveland, OH American Wilbert Vault Corp. Forest Park, IL Arnold-Wilbert Corp. Goldsboro, NC Arrow Vault Co., Inc. Lafayette, IN Atlas Concrete Products, Inc. Orlando, FL Austin Concrete Products Dover, NH Babylon Vault Co. New Windsor, MD Badger Burial Vault Co. Eau Claire, WI Bailey Monument & Vault Co. Waycross, GA Baumgardner Products Co. Akron, OH Baxter Burial Vault Cincinnati, OH Baxter Vault Co. Baxter Springs, KS Beck Vault Co. Rome, NY Bell Vault & Monument Miamisburg, OH Brewster Vaults & Monuments Millville, NJ Brown-Wilbert, Inc. Morris, MN Brown-Wilbert, Inc. St. Paul, MN Bruns Norwalk Vault Co. St. Louis, MO Brutsche Concrete Products Battle Creek, MI Brutsche Concrete Products Benton Harbor, MI Buckeye Vault Service, Inc. Mansfield, OH C & M Precast Kerrville, TX Calumet Wilbert Vault Co. Inc. Gary, IN Capital Precast, Ltd. St. Johns, NL, Canada Carolina-Doric, Inc. Florence, SC Carolina-Doric, Inc. Snow Camp, NC Cemex, Inc. Lake Worth, FL Central Burial Vaults, Inc. Marlow, OK

NCBVA Certified Vault Manufacturing Plants NCBVA proudly recognizes the following companies that have a current standing in the Plant Certification Program Central Burial Vaults, Inc. Oklahoma City, OK Central Burial Vaults, Inc. Tulsa, OK Central New York Vault Co. Cortland, NY Century Vault Co., Inc. West Barnstable, MA Charleston Wilbert Summerville, SC Cheboygan Cement Products Co. Cheboygan, MI Chesapeake Burial Vault Co. Barkley, MD Christy Vault Co., Inc. Colma, CA Columbus-Beier Vaults Columbus, WI Cooper Wilbert Vault Co. Middletown, DE Cordeiro Vault Co., Inc. Vallejo, CA Costello & Company Vaults Smith Falls, Ontario, Canada Creter Vault Corp. Flemington, NJ Crummitt & Son Vault Corp. Martins Ferry, OH D.G. Robertson, Inc. Williston, VT Dardanelle Vault & Monument Dardanelle, AR Deihl Vault & Precast Co. Orangeville, PA Delaware Valley Vault Co. Blackwood, NJ DePue Wilbert Vault Savannah, GA Detroit Wilbert Vault Corp. Detroit, MI Doody Burial Vaults, Inc. Winchendon, MA Doric Concrete Vaults Inc. Garden City, KS Doric Concrete Vaults, Inc. Great Bend, KS Doric Concrete Vaults Inc. Osage City, KS Doric Huntingburg Vault Co. Huntingburg, IN Doric of Kansas Vault Iola, KS Doric of Nashville, Inc. Nashville, TN Doric of Northeast Arkansas Jonesboro, AR Doric of Tennessee Cowan, TN Doric Concrete Vaults Limon, CO Doric Concrete Vaults, Inc. Newton, KS

Doric Manufacturing Co. Boaz, AL Doric Mississippi, Inc. Jackson, MS Doric-South, Inc. Demopolis, AL Doric Vault of Connecticut North Haven, CT Doric Vault of Eastern NY, Inc. Hudson, NY Doric Vault of Western NY, Inc. Depew, NY Doric Vault Co. Griffin, GA Dura Vault North Bend, OH Eagle Burial Vault Co. of LA Ruston, LA Eagle Burial Vaults Perry, GA Esterly Burial Vault Co. West Reading, PA Evans Eagle Vaults, Inc. Leola, PA Everlasting Vault Co. Randallstown, MD Flagg-Palmer Precast, Inc. Oxford, MA Florida Wilbert, Inc. Jacksonville, FL Fond du Lac Wilbert Vault Fond du Lac, WI Forsyth Bros. Concrete Prod. Terre Haute, IN Forsyth Bros. Burial Vaults Fithian, IL Fort Myers Wilbert Vault Service Fort Myers, FL Gettysburg Burial Vault Co. Gettysburg, PA Golden Eagle Vault Co. Rocky Mount, VA Grable Vault Co. Logansport, IN Graffius Burial Vault Co. Sinking Springs, PA Granite State Doric Newport, NH Gross Vault Co. Thomasville, GA Hairfield Vault Co. Hickory, NC Hardy Doric, Inc. Chelmsford, MA Harn Vault Service Massillon, OH Harris Precast La Porte, IN Hicks Industries, Inc. Davie, FL Hicks Industries, Inc. Mulberry, FL Horton Precast Girard, PA

For information on NCBVA’s exclusive Plant Inspection and Certification Program, please contact NCBVA Headquarters at 1-888-88-NCBVA or use application form on the next page.

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Huntingburg Vault Co. Huntingburg, IN Jacson, Inc. Henderson, TX Jefferson Concrete Corp. Watertown, NY Josten Wilbert Vault Co. Sioux Falls, SD Kansas City Wilbert Grandview, MO Lake Shore Burial Vault Co. Brookfield, WI Lavaca Vault Co. Lavaca, AR Lindquist Concrete Products Ogden, UT Louisell-Davis Vault Service Chattanooga, TN Lycoming Burial Vault Co. Inc. Montoursville, PA Marion Vault Works Marion, IN Mark H. Bott Co. Ogden, UT Master Grave Service Athens, GA McDowell Doric Vault Co. Fletcher, NC Memphis Burial Vault Co. Memphis, TN Mercer Vault Company Fredericksburg, VA Milan Burial Vault, Inc. Milan, MI Minchew Concrete Products Co. Waycross, GA Minnick Services Corp. Fort Wayne, IN Montgomery Vault Co. Woodsboro, MD Montgomery Vault Co. Rockville, MD Moore Wilbert Vault Co. Evans, GA Neher Burial Vault Co. Springfield, OH Nor-Don Vault Co. Inc. Strafford, MO North Central Mich. Vault Srvc. Cadillac, MI Northwest PA Burial Service Cochranton, PA Norwalk Vault Co. Johnstown, PA Odon Vault Company, Inc. Odon, IN Omaha Wilbert Vault, Inc. Omaha, NE Ostwalt Vault Co. Concord, NC Palm Vault Co. Ada, OK Patriot Vault Co. Park Hills, MO Panhandle Vaults Amarillo, TX

continued . . .

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5

NCBVA Certified Vault Manufacturing Plants (Continued)

Pennsylvania Concrete Vault Co. Greensburg, PA Perfection Vault Woodson, IL Phenix Vault Phenix City, AL Pioneer Vault, Inc. Doylestown, PA Poplar Bluff Doric Vaults, Inc. Poplar Bluff, MO Precast Concrete Products, Inc. Blissfield, MI Precision Precast Inc. Pittsfield, MA Quality Burial Vault Co. Houston, TX Rex Vault Service Newton, IL Rocky Mountain Monument/Vault Sandy, UT Roland-Wilbert Vault Co. Clinton, IA Roland-Wilbert Vault Co. Marion, IA Saginaw Wilbert Vault Corp. Saginaw, MI Sam Green Vault Corp. Lynchburg, VA St. Louis Wilbert Vault Co. St. Louis, MO

Saline Vault Co. Sweet Springs, MO Santeiu Vaults Inc. Livonia, MI Sexton Wilbert Corporation Bloomington, IN Sheldon Vault Co. Sheldon, IA Shore Vault & Precast Co. Exmore, VA Simerly Concrete Products, Inc. Bristol, TN Simerly Vaults, Inc. Knoxville, TN Southern Ohio Vault Co. Portsmouth, OH Southern Vault Service Blakely, GA Spoerr Precast Concrete Sandusky, OH SI Funeral Services Cedar Hill, TX SI Funeral Services Gerard, PA SI Funeral Services Parsons, KS SI Funeral Services San Antonio, TX Sunnycrest, Inc. Auburn, NY

Superior Burial Vaults, Inc. Salt Lake City, UT Superior Vault Co. Bryantown, MD Superior Vault Co. Charlestown, IN Superior Vault Co., Ltd. Mississauga, Ont., Canada Swan’s Concrete Products Westbrook, ME Turner Vault Company Toledo, OH Vanden Boomen Burial Vaults Inc. Appleton, WI Vanden Boomen Burial Vaults Inc. Wausau, WI Vincent & Son, Inc. Galena, IL Washington Wilbert Vault Works Inc. Laurel, MD Warga Concrete Products Inc. Fort Wayne, IN Watts Vault & Monument Co. Des Moines, IA Wayne Burial Vault Co., Inc. Indianapolis, IN Welte Vault Co. Danbury, IA West Plains Vault & Mfg. Co. Pomona, MO

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Whitman Vault Co. Whitman, MA Wicomico Vault Co., Inc. Salisbury, MD Wieser Precast Stewartville, MN Wieser Doric Vault Co. LaCrescent, MN Wilbert Burial Vault Co. Atlanta, GA Wilbert Burial Vault Co. Waycross, GA Wilbert Burial Vault Co. Muskegon, MI Wilbert Burial Vault Co. Traverse City, MI Wilbert Services Lancaster, NY Wilbert Vaults of Houston, Inc. Houston, TX Willbee Concrete Products Jackson, MI Williams Wilbert Des Moines, IA Williams Vault Company Emporia, VA Willmar Precast Co. Willmar, MN Zeiser Wilbert Vault Co. Elmira, NY

National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection Name of Plant ___________________________________________________________________________ Plant Mailing Address______________________________________________________________________ Plant Street Address_______________________________________________________________________ Plant Telephone_________________

Fax Number_______________________________________

Owner’s Name_____________________________ Evening Phone______________________________ Plant Manager/Contact Person__________________ Evening Phone_______________________________ Types of Outer Burial Receptacles Produced P Top Seals P Air Domes P Sectionals Other________________________________________________ Please return this application with full payment to: The National Concrete Burial Vault Association, Inc. P.O. Box 917525 Longwood, FL 32791 (888) 88-NCBVA &AX 20

NCBVA.ORG l June 2012

For a NCBVA member in good standing, the Plant Certification Inspection fee is $1295.


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INDUSTRY NEWS ’N NOTES OGR Installs New OfďŹ cers Order of the Golden Rule (OGR) installed new ofďŹ cers at its annual conference recently in Arlington, VA. Michael Lewis, Lewis Funeral Home, Milton, FL was sworn in as president; David Fry, Fry Funeral (OME 4IPTON )! WAS INSTALLED PRESIDENT ELECT AND 7AYNE h"UDv Wieting, Wieting Family Funeral Home, Chilton, WI is Secretary/ Treasurer. New board members were also installed: Roger Beyers, "EYERS &UNERAL (OME #REMATORY ,EESBURG &, AND 0ETER h3KIPv Urban, Anton B. Urban Funeral Home, Ambler, PA. OGR’s highest award, the Golden Light Award, was presented during the annual banquet to Guy Linnemann, Linnemann Funeral Homes, Erlanger, KY. A past president of OGR, Linnemann was recognized for his lifetime contributions to the association, his profession and his community.

August 4-9 Natl Funeral Directors & Morticians Association 75th Annual Convention & Expo The Mirage Casino Hotel Las Vegas, NV

Cremation Equipment Manufacturer Doubles its Production Capacity U.S. Cremation Equipment, manufacturer of the Classic line of human cremators announced the acquisition of the building adjacent to its Florida-based facility that will double the company’s MANUFACTURING CAPACITY TO SQUARE FEET AND SET IN MOTION PLANS FOR A PERCENT INCREASE IN PRODUCTION STAFF 5 3 #REMATION Equipment has also broadened its product line, with the recent introduction of a new high-performance model, The Classic XL, CAPABLE OF COMPLETING A CREMATION EVERY TO MINUTES

September 19-22 Selected Independent Funeral Homes 94th Annual Meeting The Westin Copley Place Boston, MA

Scores of Buglers, Trumpeters Honor Taps Anniversary at Arlington -ORE THAN BUGLERS AND TRUMPETERS GATHERED -AY AT !RLINGTON .ATIONAL #EMETERY TO CELEBRATE THE TH ANNIVERSARY OF THE COMPOSING OF h4APS v THE SOMBER RECOGNIZABLE BUGLE CALL THAT IS traditionally played at military funerals. The musicians joined together and played a united hTAPEv PERFORMANCE FROM the amphitheater before they set off in search of a single soldier’s TOMBSTONE IN THE acre burial ground. Some chose a spot simply for its convenient location. Others chose them for their signiďŹ cance. Buglers across American, a nonproďŹ t organization that seeks to play live renditions for veteran funerals rather than a CD version, enlisted the musicians for the special event.

2012 - 2013 INDUSTRY CALENDAR

August 15-18 CANA 94th Annual Convention The Westin Bayshore Vancouver, BC, Canada

Oct. 5-6 Order of the Golden Rule Fall Forum Charlotte, NC October 7-10 NFDA International Convention & Expo Charlotte Convention Center Charlotte, NC November 5-6 Casket & Funeral Supply Association Fall Conference & Trade Show JW Marriott Indianapolis, IN February 23-25, 2013 NCBVA Annual Convention & Exposition Gaylord Palms Resort Orlando, FL

We Want to Hear From You!! We at the National Concrete Burial Vault Association Bulletin would love to hear from you. Please take a few minutes and send us a press release about your happenings. We’re interested in details about special events, individuals who deserve recognition, awards, and new services you are providing. Suppliers: let us know about your new products and services. Color or black and white photos are also welcome. Send to jan@camco.biz. 22

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