Hoses24 Capability Statement

FLUID TRANSFER SPECIALISTS ON CALL. ON SITE. ON DEMAND.

KEEPING YOU IN MOTION NOTHING IS MORE IMPORTANT THAN KEEPING YOUR BUSINESS MOVING.

Hoses24 is a fluid transfer specialist with the knowledge, products and workforce to ensure your business continues to operate as it should, all the time. We are your single source provider of superior hydraulic and pneumatic service and support 24 hours a day, seven days a week, every day of the year.

team will source and supply exactly what you need. If you are unsure what it is you require, we will help you to identify the best part for the job.

We will always find you the right solution. With our holistic approach to service we work with our customers to achieve their goals in their timeframes and, most importantly, within their budgets.

Hundreds of customers across Australia’s mining, civil and agricultural industries rely on Hoses24 as a vital extension of their operations. And that’s exactly what we are: completely reliable, knowledgeable and well-equipped fluid transfer experts with more than 10,000 parts in each mobile workshop.

Pain-free service, round the clock

You can be sure, too, that whatever industry you are in, Hoses24 will not waste your valuable time or money by offering cheaper alternatives that we know will not last the distance. When we sell or install a part, you can be 100 per cent confident of its quality and durability; parts are specifically selected by Hoses24 as being the best on the market from ultra-reliable suppliers.

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Our technicians have the professional skills and knowledge to swiftly diagnose your fluid transfer challenges. And because every one of our mobile workshops carries more than 10,000 parts, you can be confident that you will be back to business first time, every time. Plus, to avoid unexpected events the team is on-hand for audits and proven preventative maintenance strategies.

As our customers say, there’s nothing more reassuring than to see a fully-stocked Hoses24 mobile workshop arrive just when they need it most.

SUPERIOR SOLUTION PROVIDERS Our extensive range of hoses, fittings and parts for all classifications of fluid transfer equipment is impressive enough. But at Hoses24 we go even further.

No matter what part you are seeking for any reason, we will get it for you. Whether it’s a simple bag of rags or a drum of oil or brake clean, a special set of spanners or a new set of seat covers for your on-site vehicle, our dedicated speciality parts

I have been dealing with H24 from their very beginning and to this day their service has been second to none. We had used everyone else in the hose market prior to H24 starting up and hose repairs were just a nightmare. And forget after hours call outs; they just didn’t exist. From the moment H24 started they set out and continue to maintain the highest level of customer service in all areas of their business and everyone that you will deal with. Their product knowledge and prompt, efficient service has saved us thousands upon thousands of dollars over the years.

Pete Fahey • Hoses24 customer since 2012

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Our round the clock service is conducted by talented, exceptionally well-trained field service technicians. Each one takes enormous pride in what they do. They will work on your equipment as if it was their own.

8 EXCELLENT REASONS TO CHOOSE HOSES24 WE GUARANTEE YOUR BUSINESS WILL BENEFIT FROM HOSES24’S EIGHT KEY AREAS OF SERVICE – EACH ONE AS IMPORTANT AS THE OTHER IN CREATING AN EXCEPTIONAL EXPERIENCE FOR YOU, NO MATTER WHAT YOUR BUSINESS SIZE, WHAT YOU DO OR WHERE YOU ARE. IT’S THAT SIMPLE.

COMPETITIVE PRICING

ALWAYS ON-CALL 24/7 SERVICE

RAPID RESPONSE TIMES

INSTALLATION SERVICES

PREVENTATIVE MAINTENANCE

STOCKED PARTS

HIGHEST-QUALITY PARTS SUPPLY HUGE RANGE

For the past two years, National Plant and Equipment’s three sites in the Moranbah area have been regular customers of Hoses24. The Hoses24 staff have always shown high standards of customer service with prompt response times. In addition, their products are high quality, value for money and readily available. National Plant and Equipment consider Hoses24 as a preferred supplier and would recommend their services.

Emily Maddern • National Plant & Equipment

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EXPERIENCED COMPETENT TECHNICIANS

WHAT YOU CAN EXPECT FROM HOSES24 FLUID TRANSFER SERVICES FOR ALL TYPES OF EQUIPMENT

Customers across the country choose Hoses24 as their reliable, single supplier of fluid transfer services for all types of equipment.

Just some of our extensive range of parts and services includes:

Hoses and hose fittings

Hydraulic components

Pumps

Valves

Grease systems

Oil/fuel dispensing

Air accessories

Hose protection

Pressure testing

Hydraulic fittings

Speciality drilling

Clamping equipment

Quick-connect couplings

Metering

Lubrication products

experience in overseas hose and fittings manufacturing plants where they not only benefit from a better understanding of the manufacturing process, they gain valuable in-depth technical knowledge of the products we supply to our valued customers every day. Prioritising learning and growth gives Hoses24 the edge, keeping us ahead of the game and on top.

SAFETY AND TRAINING When a Hoses24 team member is on your site, you can be confident that they know exactly what they are doing. From our 24/7 mobile service to our preventative maintenance program, every job we undertake is completed by a fully qualified technician.

RAPID, RELIABLE, RESPONSIVE

A safe and compliant working environment is our top priority.

Our WHS management system and our rigorous adherence to stringent safety policies and regular audits keep our people – and yours – safe at all times. Simply put, our significant commitment to training and safety means we can guarantee you the best technicians and the best parts matched with unrivalled service.

We work to our customers’ processes, timeframes and needs.

Our ready adaptability means that we will get your job done the way you need it, when you need it. We are fully digital, able to provide you with all information and invoices electronically, reducing paperwork and ensuring immediate cost centre accuracy.

A thorough induction process positively contributes to our impeccable safety record. Every new employee begins in our warehouse before progressing to customer interface at our service shopfront, gaining vast exposure to problem solving under the guidance of senior workshop managers. Next comes their transition to our mobile service, buddied with a highlyexperienced technician. Only once they demonstrate the right mix of competence, customer service and caring attitude will an employee be signed off as ‘Hoses24-ified’ and presented with the keys to their own mine-compliant, mobile workshop.

Our state-of-the-art stock management systems mean we can access and provide accurate information from each one of our mobile services, regardless of location. Whether far underground or deep in the biggest mining pit, our offline functionality delivers accurate stock data and pricing at the click of a button, allowing your maintenance department to make real time decisions on products, pricing and availability whilst on the job.

And, because Hoses24 is not a franchise, we guarantee the same high level of attention to detail and standard of service wherever we operate. Our customers know they can totally depend on Hoses24.

We invest in developing our staff at every opportunity so that the service we provide to our customers is always evolving, too. For example, we regularly sponsor team members to gain hands-on

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HOW CAN WE HELP YOU? WHEN IT COMES TO KEEPING YOUR BUSINESS RUNNING, HOSES24’S SWIFT SUPPLY, INSTALLATION AND MAINTENANCE SERVICES FOR ALL KINDS OF FLUID TRANSFER EQUIPMENT GUARANTEE MINIMAL DOWNTIME AND MAXIMUM PRODUCTIVITY. AND, TO MAKE SURE YOU ARE FULLY COVERED AT ALL TIMES, WE FOCUS ON MORE THAN HOSES AND FITTINGS – WE CAN SUPPLY YOU WITH MORE THAN FLUID TRANSFER PRODUCTS AND SERVICES.

SPECIAL ORDERS ARE JUST A CALL AWAY

PARTS Whatever your fluid transfer challenge, our immense stock holdings – in our warehouse and in our trucks – mean you can rely on Hoses24 for fast replacement parts, even those components difficult to find at short notice.

Need to source a hard-to-find part or specialised product?

Even something not related to fluid transfer? Our dedicated team of parts interpreters will happily source it on your behalf.

Hoses24 offers an on-call, 24/7 service. Our warehouse carries hundreds of thousands of high-quality components, with stock levels deliberately kept at peak levels to lessen the inconvenience of lengthy part replacement wait times. Out on the road, our fleet of mine-compliant mobile workshops are also kept fully stocked, ready to get in and get the job done.

With our specialty parts division, Hoses24 goes above and beyond all things fluid transfer by sourcing, supplying and fitting any kind of part or component, no matter what it is. There is no need to worry if you are not sure what you are looking for – we will work it out for you. All you need to do is ask.

Hoses24 stocks only products that meet ISO, SAE, MSHA, FRAS and MDG41 standards and guidelines. Our extensive multinational network of reputable, trusted suppliers translates into choice, quality and fast turnaround order and supply times for our customers. What’s more, we constantly undertake rigorous QA testing to hold manufacturers accountable to stringent quality standards.

CUSTOMER WAREHOUSING Another way Hoses24 offers real value is through warehousing and customised on-site customer fabrication solutions, including automated re-ordering stock control and consumable parts replenishment. Our warehouse team will expertly manage your inventory based on our in-depth understanding of your sites, projects, machinery and needs. Whenever you require parts, they will be in stock and readily available exactly when you need them.

Customers further benefit from our ability to provide competitive price and parts analysis. As an additional service, we can also cross reference OEM part numbers and produce alternative components.

See pages 14 – 15 for a comprehensive list of parts and services.

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INSTALLATION

AUDIT INSPECTIONS

Whether you are beginning a new project or expanding existing operations, our team of expert technicians are at your complete disposal, expertly catering to all your installation needs.

Hoses24’s own comprehensive reporting application provides a breakdown of findings and recommendations following a machine audit inspection. It includes:

Our people each work to exceptionally high standards.

Each team member is competent and fully certified in hose manufacturing and product knowledge, so you can be confident that we can assist with any size of installation.

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MAINTENANCE VISUAL MACHINE ASSESSMENTS

With the Hoses24 team’s eye for detail, audit inspections can actively help prevent unscheduled production stoppages, saving you time, money and stress.

No Hoses24 technician ever leaves a customer’s machine or workshop without conducting a visual check to ensure nothing else requires attention. It’s all part of the service.

PREVENTATIVE MAINTENANCE

This extra level of care is an important differentiator that sets us apart from our competitors. Most importantly, this simple but effective demonstration of our commitment to service minimises the frequency – and associated costs – of unexpected breakdowns for our customers.

Many Hoses24 customers have implemented our successful preventative maintenance strategy, resulting in reduction of costly and inopportune breakdowns.

Hoses24 will conduct a comprehensive survey of your equipment before designing a regular servicing program including thorough testing and maintenance shutdowns to ensure your machines always remain fully operational.

MACHINE MAINTENANCE DATABASE The Hoses24 machine maintenance database is invaluable to so many customers. This provides information on the condition of an individual machine, the hose assemblies made and by whom, which fittings/hose were used, plus the orientation, hours of the machine, and a list of hoses to monitor till the next service interval.

24/7 EMERGENCY SUPPORT With Hoses24 acting as your 24/7 support team, breakdowns do not have to mean catastrophe.

Using this information, we can ensure you are achieving the correct service life from the assembly supplied, and premake hose assemblies to minimise machine downtime when required.

Our round the clock service includes dedicated full-time night shift technicians in each location we operate, ensuring your equipment can be maintained 24 hours a day. Our decision to employ both day and night shift operators reduces the risk of fatigue-related incidents, which frequently occur in the hose and fittings industry as a result of suppliers offering 24/7 coverage on a call-out basis only.

Need to source a hard-to-find part or specialised product? Even something not related to fluid transfer? Our dedicated team of parts interpreters will happily source it on your behalf.

David Jones • Hoses24 Founder and Director

Our dedicated day and night availability and fully-stocked, mine-compliant mobile workshops mean that we are always ready to go, able to respond as soon as we receive your call.

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Hose protection – identifying the potential for or existing light damage Leak detection – eliminating leaks from seals, seats and O-rings Future monitoring – logging of hoses with potential to fall below standards Hose replacement – flagging of defective hoses for replacement to avoid high-risk incidents.

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WHO WE WORK WITH Companies of all sizes and from all sectors around Australia trust the expertise of Hoses24, attracted by our outstanding service, quality parts and experienced technicians.

We work predominantly across the mining, civil and agricultural industries, servicing a hugely diverse range of businesses.

From major names in their segment, through to individuals who rely on us to replace anything from an essential part on a cattle truck to a component on a farm tractor, Hoses24 takes exceptional care to resolve each customer’s problems, accurately and quickly.

Stewart Fearnley • Hoses24 team member

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We have an amazing culture within Hoses24 to perform the best and be the best we can be. It comes down to the sense of satisfaction and admiration something important you’re doing for the customers. The people I work with amaze me every day and that’s one of the reasons I love working here.

WHERE WE WORK FROM THE HOSES24 HEADQUARTERS IN QUEENSLAND, WE PROVIDE A COMPREHENSIVE FLUID TRANSFER SPECIALIST SERVICE TO ANY STATE, TERRITORY OR LOCATION.

anywhere in Australia. If you are looking to partner with a proactive, responsive and reliable fluid transfer specialist for your business, then do not hesitate to get in touch with the Hoses24 team.

Many customers take advantage of our ability to provide fully customisable on-site fabrication workshops to locations around the country, especially regional and remote areas, where they’re needed most.

Wherever your own business is based, the good news is that our business model is entirely scalable, capable of being replicated

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CORPORATE SOCIAL RESPONSIBILITY (CSR) HOSES24 IS CONSCIOUS OF THE IMPORTANCE OF OUR ROLE IN MAKING A DIFFERENCE IN RELATION TO SOCIAL, ECONOMIC AND ENVIRONMENTAL ISSUES. WE WORK WITH INTEGRITY AND TRANSPARENCY AND TAKE ACTIONS THAT LEAD TO WORTHWHILE OUTCOMES.

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Our business model has been designed to foster genuine engagement with customers, employees, community, environmental stakeholders, suppliers and regulators to make a positive impact.

We approach CSR from four angles:

Community – Hoses24 strongly believes that ‘buying local’ and investing in local communities boosts economic and social wellbeing. We are committed to contributing to the local community and economy in every location we work in by creating job opportunities for locals, using local services, and spending money with local businesses.

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We take pride in the achievements of the local teams, sports and charities we support, including:

Marketplace – We take a partnership approach to supply chain relations. We treat others in the chain fairly and actively encourage our suppliers to take responsibility for social, economic and environmental issues in the communities in which they operate.

Golf Clubs Rugby Union Clubs Race Clubs Miners Junior Rugby league Club

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Workplace – We welcome diversity in our business and ensure equal opportunities are prioritised. Hoses24 has in place a Bullying & Harassment Policy to ensure our workplace is safe, secure and conducive to the health and welfare of our people. We support our employees through learning and development opportunities that help them reach their full potential.

MCSA Gymnastics Gala in the Gidgee - Fundraiser for Capricorn Helicopter Rescue SB Rally - NSW Cancer Council SALT Radio Station - Community Radio Station

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Wherever we can, Hoses24 takes the opportunity to act in ways that make a real difference and which go beyond what is required. We do so because we truly are nothing without our people, our local communities, and our customers in those communities.

Environment – Hoses24 actively minimises energy, water and paper usage and optimises the recycling of waste in a variety of ways. We recognise that even small changes can make a big difference, so we take time to consider the implications of any new process or procedure on the environment.

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David Jones • Hoses24 Founder and Director

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Hoses24 remains a business where family values are at the centre of our strong, tightknit culture. It’s a place where each individual has a role in making a difference. Our vision of ‘unstoppable production’ is being achieved by our people providing unrivalled service.

THE HOSES24 STORY FROM VERY HUMBLE BEGINNINGS IN EMERALD, CENTRAL QUEENSLAND, IN 2012, HOSES24 HAS EVOLVED FROM A SINGLE-TRUCK OPERATION AND JUST ONE CUSTOMER TO NOW SERVICING HUNDREDS OF CUSTOMERS ACROSS AUSTRALIA.

Our single mobile service workshop has transformed into a fleet of purpose-built, fully-stocked, mine-site approved mobile workshops carrying many thousands of parts to meet the needs of our customers.

We work with fluids and are fluent in understanding our customers’ needs. This is evident in our adaptable approach where we integrate our internal processes to best suit customers’ requirements.

Founder and Director, Dave Jones, established Hoses24 with a clear vision to deliver superior service that keeps customers’ equipment in motion. It’s a vision that has not changed. In fact, it’s only become clearer.

Hoses24 remains a business where family values are at the centre of our strong, tight-knit culture. It’s a place where each individual has a role in making a difference. Our vision of ‘unstoppable production’ is being achieved by our people providing unrivalled service. It’s why we choose individuals not just for their technical ability, but for their connection with our team, their customer focus and their determination to deliver service excellence, not merely perform a task.’

‘Our vision is to be the most nationally recognised brand within our industry. But we’re not doing that through hoses and fittings; we’re doing that through our people. There’s a big difference between being the best company and having individuals who’ve earned the right to be the biggest name in the industry through the service we provide to customers every single day. We focus on building a culture where everyone matters because we really are nothing without our people.

Dave Jones, Hoses24 Founder and Director

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PARTS IN STOCK HOSES24 HAS A GREAT RANGE OF STOCKED PARTS.

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1. HOSES / PIPING / TUBING

2. HOSE COUPLINGS

3. HOSE PROTECTION EQUIPMENT

4. ADAPTORS & FITTINGS

a. High & low pressure hydraulic hose b. Industrial hose -air / water /chemical / lay flat / bulk transfer c. Stainless steel teflon hoses d. Fuel transfer and delivery hose e. Hydraulic tubing f. Steel tubing / pipe work g. Airbrake / nylon tubing h. Airconditioning hoses i. UHP – Ultra High Pressure Hoses

a. Texs / burst sleeving b. Spiral guarding c. Heat / Fire sleeving d. Wire armour e. Velcro sleeving f. Hose Straps

a. Flange couplings – code 61, code 62, Super Cat, Taper lock, Komatsu Flange. b. Threaded Hose couplings – BSP, NPT, JIC, ORFS, metric, JIS, SAE, BSP Inverted Flare. c. Industrial Hose Couplings – Camlocks, bauer couplings, Minsup claw couplings, Fire hose couplings d. Stainless Steel Hose Couplings – Hydraulic, Pneumatic, Industrial e. Speciality Drilling Hose Couplings – Hammer unions, Table flanges, Boss hosetials and clamps f. API Certified couplings

a. Hydraulic adaptors - BSP, NPT, JIC, ORFS, metric, JIS, SAE, BSP Inverted Flare b. Pneumatic Fittings – nickel plated, polly, stainless steel, brass c. Stainless steel adaptors d. Galvanized fittings e. Black Steel fittings – High pressure, low pressure, Weld-on f. Threaded table flange adaptors – Table D, E, ANSI g. Tube Adaptors – metric/imperial compression, flared tube nuts and sleeves 14

5. PUMPS

6.DISPENSING EQUIPMENT

7. HOSE REELS

8. AIR ACCESSORIES

9. VALVES

10. HYDRAULIC COMPONENTS

a. Grease pumps b. Oil pumps c. Diaphragm pumps d. Fuel pumps e. Gear pumps f. Piston pumps

a. Oil control valves – Digital / Analog b. Hand pumps – Rotary / lever c. Bulk fuel guns d. Light vehicle fuel guns e. Wiggins & Banlaw fittings f. Quick connect / Dry break couplers g. Adblue dispensing pumps and equiptment

a. Nittos b. Airbrake couplings / Adaptors c. Nickel plate quick fit d. Brass compression e. Brass fittings f. Air Cylinders g. Air solenoid valves

a. Oil hose reels b. Air hose reels c. Fuel reels d. Water reels e. Grease reels f. Oxy and acetylene g. Adblue Hose reels

a. Ball valves – to suit Water, gas or chemical b. Check valves c. Needle valves d. Butterfly valves - Pneumatic, hydraulic, or Manual operated e. Gate / Swing valves f. Float / Foot valves

11. GREASING EQUIPMENT a. Grease guns b. Grease injectors – Lincoln / progressive c. Grease nipples d. Auto greasing systems e. Cab timers f. Pressure switches g. Dump valves

a. Control valves b. Diverter valves c. Spool valves d. Cylinders e. Rams f. Hydraulic motors g. Hydraulic pumps

12. PRESSURE TESTING & DIAGNOSTIC EQUIPMENT

13. CLAMPING EQUIPMENT

15. SPECIALTY DRILLING

16.SPECIALITY PARTS DIVISION

a. Digital pressure testing equipment b. Gauges – Analog / Digital c. Test fittings d. Test hoses e. Bluetooth / wireless diagnostic equipment f. Hydrostatic pressure testing g. Flow testing equipment

14. AUXILIARY PRODUCTS

a. Tooling b. Electrical supplies c. Grab kits – grease nipple, split pin, airbrake, hydraulic d. Torches e. O’ring kits – Caterpillar, komatsu, Hitachi, Silicone, Metric, imperial f. Nitrogen charge kits and equipment g. Cable ties

a. Stauff clamps b. P clamps c. Super clamps d. Stainless steel clamps e. Worm drive clamps f. Double ear clamps g. Band-it clamps

a. Whip checks b. Hammer unions c. High pressure swivel joints d. API certified high pressure / low Pressure mud pump, and air hoses e. Bop hoses f. Choke and kill hoses g. Pup joints h. Integral fittings

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a. Hard-to-find parts b. Specialised products for fluid transfer c. OEM & Aftermarket parts d. Non industry related Products & or services

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UNSTOPPABLE PRODUCTION. UNRIVALLED SERVICE. 1800HOSES24 • HOSES24.com.au EMAIL RECEPTION@HOSES24.COM.AU • HEAD OFFICE U4, LEVEL 1 1778-1784, COOLUM BEACH QLD 4573