Supply Terms - Residential Builders Division

Residential Builder Supply Terms Disclaimer: Providing a Purchase Order to commence trading with National Tiles constitutes acceptance of National Tiles’ Terms & Conditions and Residential Supply Terms outlined below.

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Purchase Order Only Service • •

Provide PO at least 12 weeks prior to required delivery.

Details must include delivery address, site contact, delivery date, product codes/descriptions, quantities, freight.

Estimation Only Service • • •

Submit estimation request with tile selection details and construction plans in PDF format (not scanned/marked up).

National Tiles estimates from product codes, not descriptions.

Available documents include PDF Quotation, Tile Layout, Customer, Builder and/or Tiler Reports.

Selection + Estimation Service • • •

Appointments can be made with our Design Consultants at your closest Builder Studio location using the online portal.

Customer plans, inclusions and specifications must be provided at least 48 hours before appointment.

Available documents include PDF Quotation, Tile Layout, Customer, Builder, Tiler and/or Labour Reports. Customers also completed signed Terms & Conditions.

Turnarounds •

Lead time is typically 3-5 business days for estimations or amendments and 24 hours for documentation following appointments.

Amendment Requests • • •

All changes must be submitted in a clearly itemised email.

One amendment is included free of charge, further amendments may attract administration fees.

Product changes/cancellations after PO issued may involve additional fees particularly for special order products.

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Tile Express Estimating Software (TEX) • • • • • •

National Tiles’ 3D estimating software accuracy is reliant on correct plans and specifications provided by the builder Wastage percentages applied are unique to our products, box size and application.

Grout lines and tile cuts are shown as an indicative only and are determined onsite by the tiler in line with Australian Standards.

Visual fixtures such as vanities, baths, and toilets are indicative only and do not represent final designs or placements.

Customer pricing estimates require mark-up percentage and standard M2 tile/ labour credits nominated by the builder.

Builder/tilers must review Tiler or Labour Report in conjunction with the Tile Layout to ensure accurate selection installation, not solely rely on visual references.

Tile Install (NSW Only) • • • • • • •

Additional install charges apply for niches, shelves, window reveals, mitred edges, out of tolerance slabs, refer to pricelist.

National Tiles does not mitre steps or slab edges.

Shower base charges apply for tiles larger than 300mm.

Additional cutting may be required for drainage around wastes.

First coat of paint is preferred before tiling commences.

Tile install bookings require minimum 3 weeks’ notice In the event of a delay, return trip or failure of site readiness, fees may apply.

Laminate, Vinyl, Timber, Hybrid (LVTH) • • •

Expansion joints may be required depending on room size and layout with location determined onsite by installer.

Silicone must not be installed to the perimeter of floating floors; this will void any product warranty.

Floor substrates must have a maximum variation of 4mm over 2m.

Deliveries • • • •

Minimum 14 days’ notice required with site access to a secure location arranged prior.

Deliveries to more than 1 location incur additional fees.

Re-delivery fees apply where sites are inaccessible or unsuitable.

National Tiles is not responsible for theft.

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Batch Management • • • •

Where a single product batch cannot fulfil an order, approval from the site contact will be obtained before delivery.

If not accepted, alternatives that may be offered include interstate stock transfers, waiting of next shipment or reselection.

When accepting more than 1 batch on a delivery, National Tiles will provide guidance on best placement if initial estimate was conducted.

Purchase Order Only Service builders are responsible for batch management decisions.

Shortages or Excess Stock • • • • •

Breakages or quantity issues must be reported within 7 days of delivery with supporting photos.

Additional product will require a new PO and matching batch will be provided where possible.

Shortages will not be investigated/assumed a National Tiles error unless requested.

National Tiles defines excess stock as 5m2 or 3 or more boxes, any less is recommended to keep for maintenance.

Returning stock not deemed a National Tiles error attracts additional freight and restocking fees..

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