Residential Builder Supply Terms
Disclaimer: Providing a Purchase Order to commence trading with National Tiles constitutes acceptance of National Tiles’ Terms & Conditions and Residential Supply Terms outlined below.
Purchase Order Only Service
• Provide PO at least 12 weeks prior to required delivery.
• Details must include delivery address, site contact, delivery date, product codes/descriptions, quantities, freight.
Estimation Only Service
• Submit estimation request with tile selection details and construction plans in PDF format (not scanned/marked up).
• National Tiles estimates from product codes, not descriptions.
• Available documents include PDF Quotation, Tile Layout, Customer, Builder and/or Tiler Reports.
Selection + Estimation Service
• Appointments can be made with our Design Consultants at your closest Builder Studio location using the online portal.
• Customer plans, inclusions and specifications must be provided at least 48 hours before appointment.
• Available documents include PDF Quotation, Tile Layout, Customer, Builder, Tiler and/or Labour Reports. Customers also completed signed Terms & Conditions.
Turnarounds
• Lead time is typically 3-5 business days for estimations or amendments and 24 hours for documentation following appointments.
Amendment Requests
• All changes must be submitted in a clearly itemised email.
• One amendment is included free of charge, further amendments may attract administration fees.
• Product changes/cancellations after PO issued may involve additional fees particularly for special order products.
Tile Express Estimating Software (TEX)
• National Tiles’ 3D estimating software accuracy is reliant on correct plans and specifications provided by the builder
• Wastage percentages applied are unique to our products, box size and application.
• Grout lines and tile cuts are shown as an indicative only and are determined onsite by the tiler in line with Australian Standards.
• Visual fixtures such as vanities, baths, and toilets are indicative only and do not represent final designs or placements.
• Customer pricing estimates require mark-up percentage and standard M2 tile/ labour credits nominated by the builder.
• Builder/tilers must review Tiler or Labour Report in conjunction with the Tile Layout to ensure accurate selection installation, not solely rely on visual references.
Tile Install (NSW Only)
• Additional install charges apply for niches, shelves, window reveals, mitred edges, out of tolerance slabs, refer to pricelist.
• National Tiles does not mitre steps or slab edges.
• Shower base charges apply for tiles larger than 300mm.
• Additional cutting may be required for drainage around wastes.
• First coat of paint is preferred before tiling commences.
• Tile install bookings require minimum 3 weeks’ notice
• In the event of a delay, return trip or failure of site readiness, fees may apply.
Laminate, Vinyl, Timber, Hybrid (LVTH)
• Expansion joints may be required depending on room size and layout with location determined onsite by installer.
• Silicone must not be installed to the perimeter of floating floors; this will void any product warranty.
• Floor substrates must have a maximum variation of 4mm over 2m.
Deliveries
• Minimum 14 days’ notice required with site access to a secure location arranged prior.
• Deliveries to more than 1 location incur additional fees.
• Re-delivery fees apply where sites are inaccessible or unsuitable.
• National Tiles is not responsible for theft.
Batch Management
• Where a single product batch cannot fulfil an order, approval from the site contact will be obtained before delivery.
• If not accepted, alternatives that may be offered include interstate stock transfers, waiting of next shipment or reselection.
• When accepting more than 1 batch on a delivery, National Tiles will provide guidance on best placement if initial estimate was conducted.
• Purchase Order Only Service builders are responsible for batch management decisions.
Shortages or Excess Stock
• Breakages or quantity issues must be reported within 7 days of delivery with supporting photos.
• Additional product will require a new PO and matching batch will be provided where possible.
• Shortages will not be investigated/assumed a National Tiles error unless requested.
• National Tiles defines excess stock as 5m2 or 3 or more boxes, any less is recommended to keep for maintenance.
• Returning stock not deemed a National Tiles error attracts additional freight and restocking fees..