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The NHF’s 2017 events programme
LEARN
TO EARN
BOOKINGS Anyone interested in attending events should Go to nhf.info/events, email events@nhf.info or call the membership team on 01234 831965.
WHETHER YOU’RE A NEW SALON OWNER OR ARE LOOKING TO REFRESH AND IMPROVE AN ESTABLISHED BUSINESS, THE NHF HAS AN EVENT THIS YEAR FOR YOU.
eing successful means being busy day-to-day on the salon floor. But it also means carving out the space to learn, reflect, network and constantly think how you can improve. This is where the NHF’s business events can help. This year we’ve got an array of business, technical and creative events and workshops, all designed to help take your business to new heights. Here’s what to look out for during the first half of this year – more will be announced in the summer for the second half of 2017.
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NEW! MANAGING DIFFICULT PEOPLE Run by The Conflict Training Company Salons can be pressure-cooker environments. This one-day session will look at what causes conflict within your team, how different behaviours can make things worse and how communication styles can help to defuse tensions. It will give you the skills to stay calm and the confidence to take control of any conflict situation. NEW! LET YOUR RECEPTION TEAM BOOST YOUR BUSINESS! Run NHF business coaches Susan Routledge (Glasgow and Sheffield) and Richard Wallace and Chris Amos (Coventry) Receptionists can make a massive difference to your business and play a really important part in the client’s journey through your salon. This one-day session will show you how to use your receptionists to convert enquiries into appointments, drive client retention to consistently fill the salonfocus | Jan/Feb 2017
appointment book months in advance and boost retail sales.
NEW! THE NHF BUSINESS ADVICE “SURGERY” Run by the NHF’s team of business coaches The top four things small business owners tell us they worry about are: wages, prices and profits; getting new clients and keeping regulars coming back; managing and motivating your team; what you can and can’t do when dealing with employees. The NHF’s business “surgery” sessions will give you the opportunity to find the answers.
CREATIVE EVENING WORKSHOPS Presenters will be announced on the NHF’s website, nhf.info If you’ve enjoyed the business surgery, make a full day of it by attending one of our evening workshops, which will follow straight on from the surgery sessions. These will offer a choice of two demonstrations, one on barbering and one on ladies hairdressing. EMERGENCY FIRST AID AT WORK Run by vocational training provider TutorCare What happens if a client or a member of your team becomes ill or has an accident in your salon? This certified one-day course is recommended to comply with NHF salon health and safety guidelines.
NEW! CLIPPER AND BEARD CONFIDENCE Run by The Great British Barbering Academy As a barber, confidence is crucial. This course will give you the necessary skills to perform effective clipper-over-comb