WELCOME Welcome to NoVacancy Accommodation Business Expo – Australia’s first trade show 100% dedicated to the hotel and accommodation industry. It’s been an exciting twelve months for the team and I as we’ve worked tirelessly to launch and build what we hope is the start of a truly valuable national event for the Australian accommodation industry.
CONTENTS Sponsors......................................... 5
“Understanding your guest” has been our approach and critical to the development of NoVacancy, with more than 10,000 phone conversations had with you, our expected guest. We’ve spoken to owners, GM’s, revenue managers, marketers, technology vendors, product suppliers and media from across the country.
Event Highlights............................. 6
The result – a curated exhibition hall showcasing hundreds of first class, innovative products and solutions all dedicated to helping you refresh your guest experience, re-energise your operations and maximise profits. I encourage you to spend time engaging with our exhibitors, sharing your challenges, and understanding how they can help you get an edge over the competition.
Revenue & Distribution...............12
You want practical and valuable education and we’ve listened. You won’t hear the latest RevPAR or ADR stats at NoVacancy, but you will get hands-on in interactive workshops, have your google searchability reviewed live, get blueprints and tactics from some of the most awarded marketers and agencies, join debates on Direct vs. OTAs vs. Airbnb, get insight into the approaches of world-renowned designers and a whole heap more. 2 full days, 4 concurrent theatres, 40 sessions and 60 expert speakers handpicked to allow you to customise a program that suits your job function.
Small Hotelier...............................19
NoVacancy wouldn’t exist without the support of the exhibitors, sponsors, industry and media partners and I take this opportunity to thank you all. You have embraced our vision for creating a platform capable of driving change and having a serious impact at an industry, property and ultimately guest level, which is truly powerful.
Agenda At A Glance....................10
Design & Experience...................15 Marketing & Branding.................16
Featured Sessions.......................21 Seminars.......................................22 Exhibitors......................................31 Floorplan.......................................55
FOLLOW US
I hope you enjoy and take value from your time spent visiting NoVacancy and look forward to welcoming you back to a bigger and better event on 24th and 25th of July 2019.
@novacancyexpo #novacancyexpo
Brad Langton Event Director NoVacancy
novacancy.com.au
MEET THE TEAM
Jason Gazal Exhibition Manager
ORGANISED BY
Vivienne Beech Sales Executive
Shannon Terry General Manager Operations
National Media Pty Ltd
Kent Osborne Project Officer
Stacey-Lee Grant Digital Marketing Manager
Qld 9726
Disclaimer: This publication is correct at time of print. The Publishers take no responsibility for incorrect information provided, either by exhibitors, speakers or their representatives. Floorplan, exhibitor list and seminar timetable correct at the time of print. Opinions expressed are those of the Authors and may not necessarily be those of the Publishers or Show Organiser. Photos used in this publication are owned by National Media and are for general purposes only.
nationalmedia.com.au
Published by Tomorrowstory.com
Level 1/146 Bundall Rd, Bundall Qld 4217 PO Box 8123, Gold Coast MC
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3
TURN HOTEL DATA INTO REVENUE
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WWW.INTOUCHDATA.COM
SPONSORS & PARTNERS
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5
EXHIBITION INFORMATION ORGANISERS OFFICE Located directly at the back of hall 3 – please refer to the show map inside the back cover.
EVENT HIGHLIGHTS Far more than just a tradeshow, NoVacancy is a total business event – it’s the one time a year where accommodation industry decision makers and practitioners meet with suppliers for two days of business, networking, education and fun! It’s a two-day total immersion in all things hotel and accommodation. Discover the hottest innovations, concepts, people, ideas and knowledge fuelling this strong and continually challenged industry.
THE EXHIBITION
With hundreds of innovative, time saving, experience enhancing and cost efficient technologies, products and services on show – this is your chance to discover, compare, build relationships and meet new suppliers. Check out the full list of exhibitors and their location at the back of this magazine.
THE AGENDA
We’ve got 4 different theatres and stages packed full of practical, tactical advice and growth strategies for you, your team and your business. No need to book a seat; simply arrive a few minutes before the session starts to secure a seat. Overview Agenda on page 10 and detailed session descriptions from page 22.
THE BOWERY LOUNGE - NETWORKING
Inspired by the New York district rich in history of entertainment and music, and spawning some of the most stylized artists of their generation – The Bowery Lounge is the place to meet with colleagues, suppliers and industry friends old and new. A specially prepared food & beverage menu is available.
6
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
LOST AND FOUND Please enquire at the ICC Sydney Exhibition Centre customer Service Desk located on level 2 next to hall 4. FIRST AID In the event of any accident or emergency, please report this directly to Security at the front of Hall 3 for First Aid assistance. ATMs ATMs are located at the southern end of level 2 at the ICC Sydney Exhibition Centre. TOILETS Please see the show map at the back of this magazine for locations of toilets including disabled facilities. Directional signage also exists on the high walls of the venue inside the halls. CLOAKROOM The venue cloackroom is located on level 2 next to hall 4 (Customer Service Desk). NO SMOKING The venue has a full no smoking policy, including all catering areas. Please go outside of the building to the designated smoking areas should you wish to smoke. NO CANVASSING Canvassing by visitors is strictly prohibited. Promotional materials may not be distributed, expect by exhibitors from their own stand. Visitors causing disruption should be reported to the Show Organiser at the Organisers Office located at the back of Hall 3. PRIVACY Your details have been recorded as part of the visitor registration process. This enables the Organiser to issue a name badge, record statistics on the event and send you information on future shows. If you have any concerns you can contact National Media on +61 7 5510 5100.
EXHIBITORSPOTLIGHT SPOTLIGHT EXHIBITOR
TV-MIRROR BY FRAMING TO A T
A07
Designed and manufactured in Melbourne, our TV-Mirrors are constructed with high quality materials and expert picture framing techniques. Our TV-Mirror is a stylish solution to disguising the TV, which transforms into a beautiful mirror. Our TV-Mirrors are custom made for residential and commercial interior spaces. This luxe product is a beautiful addition to hotel suites, board rooms, restaurants, bars and cafes. Our Design Consultants work alongside architects, developers, interior designers and stylists. Our service is complete with delivery and installation Australia wide.
THE LAUGHING PUG COFFEE CO
A54
Give your customers the ultimate first class experience with world class coffee for your venue. The best coffee for in-room, cafe or restaurant. We have the new innovation for in-room coffee! Introducing the worlds finest drip coffee bags. Enjoy cafe quality coffee in-room without paying for expensive machinery or up front set up costs. Come sample our delicious coffee beans and check out our convenient, consistent and environmentally sustainable coffee products at the Laughing Pug.
the laughing pug.
C
coffee company
Dylan Rickit dylan@thelaughingpug.com thelaughingpug.com.au
Cath Stocks cath@framingtoat.com.au tv-mirror.com.au
M
Y
CM
MY
CY
SOUTHERN CROSS FITNESS
F52
JHD - JANET HINE DESIGN
D54
CMY
K
Dedicated Sales & Support: Our team of experts work with you to help reach your goals. From dedicated sales to customer support & beyond. Facility Design: Visualize your facility, work out intricate designs or resolve space challenges prior to purchase with expert 2D & 3D renderings. Purchasing Made Easy: Flexible purchasing and leasing options make it easy to work with Southern Cross Fitness. Installation & Service Team: Maximise uptime. Optimise your investment. We provide all the tools you need to get up and running and stay that way.
Dan Smith sales@southernxfitness.com.au southernxfitness.com.au
8
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
Are your staff dressed to impress? What your staff wear speaks volumes about the personality of your business. With 20 years’ design experience in entertainment and the hospitality industry, JHD has the unique skills to tell the story of your brand in fresh new ways. The fusion of fashion and function will have your staff leaving a lasting impression - let us dress the characters in your success story.
Janet Hine me@janethine.com janethine.com
The key to success? It’s in the numbers. With data from more than 58,000 hotels across 180 countries, STR provides comprehensive reports that helps you understand your market and take your business to new heights.
PERFORMANCE REPORTS
PROFITABILITY PROGRAM
MARKET FORCAST
Unparalleled performance insights
Optimise your revenue strategy
Foresights on hotel industry drivers and trends
Track your key performance indicators in comparison with your competitive sets or your market. Make better strategic decisions for hotel operations, acquisitions, sales, rebranding, repositioning, openings, investments and more.
The ideal tool to analyse revenue, costs and profit breakdowns. Make better financial decisions based on profitability insights from hotels across the globe.
Anticipate hotel key performance metrics based on future market economic outlooks.
AM:PM Advanced hotel supply data right at your fingertips Access a real-time database with live reports and fully interactive maps. Stay informed on new hotel openings, pipeline construction and development, closures, rebrands and transactions.
Reach out to tchappel@str.com or 02 8091 2009 to find out more
EXHIBITOR AGENDA AT SPOTLIGHT A GLANCE
TUESDAY 17 JULY SEMINAR THEATRE A 10:30 10:45
SEMINAR THEATRE B (PANELS)
WELLNESS TOURISM: COMMAND PREMIUM PRICING FROM YOUR EXISTING ROOMS!
SEMINAR THEATRE C
DESIGN & EXPERIENCE STAGE
HOSPITALITY 2030: THE FUTURE OF INNOVATION IN HOSPITALITY Sachin Moudgil, Director Business Development - APAC & MEA, Knowcross
Karen Golden, General Manager, Belgravia Leisure - Destination Wellness Group
11:00
ALIGNING SILO’S: INTERNAL DEPARTMENTS AND INTEGRATING BRANDS [PANEL]
CREATING MEMORABLE BRAND EXPERIENCES THROUGH SIGNAGE AND WAYFINDING
11:15
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ; Shaizeen Contractor, Chief Revenue Officer, TFE Hotels; Peter Ollerton, VP Strategic Sales & Alliances, Qooco; Grant Gaskin, Area Manager, Swiss-Belhotel International & Tamie Matthews, Sales & Marketing, RevenYou
Camille Corlette, Executive Creative Director, Corlette Design Group
11:30
11:45
12:00
PROFITABLE EMAILS EVERY ACCOMMODATION BUSINESS SHOULD USE Alita Harvey-Rodriguez, Managing Director, Milk It Academy
USING DATA TO IMPROVE BUSINESS DECISIONS Maria Taylor, Regional Vice President Australia/New Zealand & Sth East Asia, TravelClick
12:15 12:30
12:45
BLOCKCHAIN AND HOTELS. DON’T GET LEFT BEHIND!
ARE YOU ON PAR? USING BENCHMARKING TO MAXIMISE REVENUE [PANEL]
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ
Matthew Burke, Regional Manager Pacific, STR; Greg Winston, Group General Manager, Comfort Inn Regal Park and Manhattan Adelaide; Michael Karydis, Group Revenue Manager, 57 Hotel, 28 Hotel and Value Suites & Andreas Palmqvist, Director, Hotel Strategy Co
13:00
13:15
HSMAI PRICING TRAINING WORKSHOP
13:30
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ & Matthias Dybing, Co-Founder & Director, Revmandis, Herobe, Nuvho Hotels
13:45
14:00
WIN WITH INFLUENCERS: GETTING IT RIGHT IN 2018 Adam Freedman, Head of Consumer, Red Agency
Tammy Marshall, Founder and Managing Director, The B Hive
Melissa Kalan, Founding Director, Australian Revenue Management Association (ARMA); Clare Coyle, Director of Revenue & Distribution, DOMA Hotels; Murtaza Rangwala, Regional Director of Sales, Duetto; Sawaid Saeed, Revenue Manager, The Grace Hotel & Kunwardeep Singh, AVP - Customer Success, RateGain
14:30
Mark Elliott, Principal, PointOfView
STANDING ON THE SHOULDERS OF GIANTS
REVENUE MANAGEMENT - STRATEGY OR RISK? [PANEL]
14:15
DEFINING GUEST EXPERIENCE THROUGH DESIGN: A LIGHTING PERSPECTIVE
NEW LUXURY FOR THE MOBILE CITIZEN: DESIGNING FOR THE MODERN MINDSET Juliet Ashworth, Owner, CHADA
SOCIAL MEDIA ROI: 2018’S BEST PRACTICES Mary Proulx, Media Director, Red Agency
14:45 15:00 12:15 15:30
15:45
16:00
DISSECTING DISTRIBUTION WORKSHOP [RSVP REQUIRED, LIMITED PLACES] Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ & Matthias Dybing, Co-Founder & Director, Revmandis, Herobe, Nuvho Hotels
TECH PANEL: WHAT’S NEW, WHAT’S HOT, WHAT’S COMING? Brendon Granger, Director, Technology 4 Hotels; Rob Fleischer, Director of Sales & Marketing, GuestScores; Michael Vargosko, Head of Global Sales, Angie Hospitality; Howard Phung, IT Manager, Fraser Hospitality & Tish Nyar, Director Of Operations Australia & New Zealand, TFE Hotels
360 DEGREE DIGITAL MARKETING: THE FORMULA TO ATTRACT, CONVERT AND RETAIN MORE CUSTOMERS Craig Wilson, Managing Director, Sticky
16:15 16:45
For more information on each session, see from page 22. 10
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
CHANGING EVOLUTION OF F&B: TAKING INFLUENCE FROM GLOBAL TRENDS AND TRANSFORMING LOCAL EXECUTION Mathew Dalby, Principal - Interior Design, Rothelowman
AGENDA AT A GLANCE
WEDNESDAY 18 JULY SEMINAR THEATRE A 10:30 10:45
SEMINAR THEATRE B (PANELS)
HOW TO INCREASE YOUR CORPORATE MARKET SEGMENT
POWER OF THE PR STUNT: GETTING YOUR BRAND TOP-OF-MIND
Irene Gerosa, Director of Field Marketing Media Solutions, TravelClick
Adam Freedman, Head of Consumer, Red Agency
11:00
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ; Timo Bures, General Manager, The Old Clare Hotel; Marta Laguardia, Revenue Manager, VERIU Hotels & Suites; Moana Heal, Group Revenue & Distribution Manager, Wyndham Hotel Group & Dai Williams, SVP Global Partnerships, SiteMinder
11:30
12:00
DESIGN & EXPERIENCE STAGE
DISRUPT THE DISRUPTERS: CREATING DESTINATIONS THROUGH MUSIC
AIRBNB VS. HOTELS VS. OTAs [PANEL]
11:15
11:45
SEMINAR THEATRE C
Phil Brown, GM Strategic Partnerships, Nightlife Music
DOES YOUR HOTEL GOOGLE SEARCHABILITY SUCK? [LIVE REVIEWS] Michael Harper, Co Founder, Hotel Strategy Co & Andreas Palmqvist, Director, Hotel Strategy Co
MYTHBUSTER: DIRECT IS NOT ALWAYS BEST! Matthias Dybing, Co-Founder & Director, Revmandis, Herobe, Nuvho Hotels
12:15 12:30 12:45
SERVICE DELIVERY MODELS: FINDING THE RIGHT BALANCE BETWEEN PEOPLE AND TECHNOLOGY
"I'M USING AIRBNB IN MY HOTEL DISTRIBUTION MIX" DEEP DIVE Q&A [PANEL]
VIRTUAL REALITY: REDEFINING THE WAY YOU MARKET AND SELL YOUR HOTEL EXPERIENCE
Adam Cunningham, Managing Director, Village Accommodation Group (NZ)
Sam McDonagh, Country Manager Australia & New Zealand, Airbnb; Marta Laguardia, Revenue Manager, VERIU Hotels & Suites & Belinda Clarke, General Manager, The Terminus
Angus Stevens, Managing Director, Start VR
13:00
DESIGNING FOR THE LUXURY MARKET BEYOND 2018 Harlan Redgen, Director, Redgen Mathieson
13:15 13:30 13:45
INFLUENCING THE TRAVELLER PATH TO PURCHASE - TRIPADVISOR
NAVIGATING THE CHANGING DISTRIBUTION LANDSCAPE
AJ Shantiratnam, Senior Account Manager, TripAdvisor
Joris Beerten, Commercial Director for North America, LATAM, ANZ & Pacific, OTA Insight
14:00
TECHNOLOGY CHALLENGE: THE FRICTIONLESS HOTEL EXPERIENCE [PANEL]
DESIGN MEETS FOOD: DELIVERING THE EXPERIENTIAL DINING EXPERIENCE EVERY GUEST EXPECTS
14:15
Rhett Holt, Futurist, Allotz; Christy Laurence, CEO, Plann; Dave Holt, CEO & Co Founder, We-Date & Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ
Eleena Tan, Strategy Director, BrandWorks & Michael Tan, Creative Director, BrandWorks
14:30 14:45
PATH TO A PAPERLESS HOTEL: THE FRASER HOSPITALITY STORY [CASE STUDY]
WHY PERSONALISATION MATTERS AND HOW TECHNOLOGY CAN HELP [HOW-TO SESSION] Manager,Hotel Hotel Benjamin Weinmann,Manager, Benjamin Weinmann, Distribution Distribution- -Pacific, Pacific,Amadeus Amadeus& Gordon Bayne, Global Commercial Gordon Bayne, Global Commercial Director, TRAVLR // The Bali Bible Director, TRAVLR // The Bali Bible
Howard Phung, IT Manager, Fraser Hospitality
SEGMENTATION + PERSONALISATION = HIGHER ROI IN PAID MEDIA
15:00
Peter Johnson, CEO, Intouch Data
15:15 15:30 15:45
16:00
HOTELIER DISCUSSION: RATE PARITY [PANEL]
MID-SIZE INDEPENDENT HOTEL TRIPLES REVPAR GROWTH [CASE STUDY] Michael Harper, Co Founder, Hotel Strategy Co & Andreas Palmqvist, Director, Hotel Strategy Co
Amit Peshawaria, Director of Business Development for Australia, New Zealand & Pacific, OTA Insight; Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney; Manav Khera, Revenue Director, RevNMore Consulting; Shankar Kotha, General Manager- Revenue Management & Online Distribution, Minor Hotels
PEOPLE, CULTURE, BRAND: ENSURING YOUR TEAM CULTURE REFLECTS YOUR BRANDING Ian Segail, General Manager, Jam and Co
CURATING AN ART COLLECTION THAT ALIGNS WITH YOUR BRAND IDENTITY Visit the website for details.
For more information on each session, see from page 22. novacancy.com.au
11
REVENUE & DISTRIBUTION HIGHLIGHTS
Using data to improve business decisions
Dissecting Distribution Workshop [Hands-on, interactive session]
Join 30-year and highly awarded hotel industry Veteran Maria Taylor as she shares the knowledge, tools and strategy required to harness data that can give you a genuine competitive advantage. Maria will help you understand personalisation, how to define your competitive position and ‘know’ your customer.
FIRST TIME IN SYDNEY! Having been delivered in 8 cities across 4 countries - this is your chance to join the much talked about and interactive hands-on Dissecting Distribution Workshop.
Maria Taylor, Regional Vice President Australia/New Zealand & Sth East Asia, TravelClick 11:45am, Tuesday 17 July | Seminar Theatre A
Ever wondered what to do and where to look when demand levels are fluctuating? What should I focus on, where should I place my inventory….and how important are those buzzwords around pricing, rate parity, cost of acquisition and market intelligence in real life? Learn from other leaders, share your own insights, and gain knowledge from world-leading experts in revenue management and travel distribution. How to RSVP. Already registered: Email kent@nationalmedia.com.au and we’ll update your ticket for access. Not yet registered: Register now using promo code ‘DISSECTING’.
Matthias Dybing, Co-Founder & Director, Revmandis, Herobe, Nuvho Hotels
Are you on PAR? Using benchmarking to maximise revenue [Panel] Come with questions, leave with answers! This panel will explore benchmarking and why it’s so important in helping you shape your decision process through to sales and revenue strategy. Hear from a panel of independent properties as they share how they’ve capitalised on benchmarking data to generate great returns for their businesses. Matthew Burke, Regional Manager Pacific, STR
Greg Winston, Group General Manager, Comfort Inn Regal Park & Manhattan Adelaide
3:00pm, Tuesday 17 July | Seminar Theatre A RSVP required. Limited places.
Mid-size independent hotel triples revPAR growth [Case Study] Learn how this suburban mid-size hotel went from bewildered and breaking-even to having a clear path to growth in just 12 months. In a relatively strong suburban market that was tracking at 7.8% RevPAR growth, this business was able to grow their RevPAR at triple the market rate. Gain insight into the key steps they took to grow their business to a level they were struggling to reach due to technology overwhelm, operational challenges and a fast changing industry.
Michael Karydis, Group Revenue Manager, 57 Hotel, 28 Hotel and Value Suites
Andreas Palmqvist, Director, Hotel Strategy Co
Andreas Palmqvist, Director, Hotel Strategy Co
Michael Harper, Co Founder, Hotel Strategy Co
12:30pm, Tuesday 17 July | Seminar Theatre B
12
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
3:30pm, Wednesday 18 July | Seminar Theatre A
SEMINAR HIGHLIGHTS
Influencing the Traveller Path to Purchase - TripAdvisor Did you know that 74% of global travellers who book accommodations make TripAdvisor a part of their online journey? With this in mind, it’s critical you understand how you to leverage the platform, and best practices for monitoring, managing and responding to guests. AJ leads this session bringing deep TripAdvisor expertise and experience working for large hotel chains and OTAs in Australia.
Tuesday 17 July
11:00
ALIGNING SILO’S: INTERNAL DEPARTMENTS AND INTEGRATING BRANDS [PANEL] SEMINAR THEATRE B | SEE PAGE 22
11:45
USING DATA TO IMPROVE BUSINESS DECISIONS SEMINAR THEATRE A | SEE PAGE 22
12:30
AJ Shantiratnam, Senior Account Manager, TripAdvisor
HSMAI PRICING TRAINING WORKSHOP SEMINAR THEATRE A | SEE PAGE 23
2:00
REVENUE MANAGEMENT - STRATEGY OR RISK? [PANEL] SEMINAR THEATRE B | SEE PAGE 23
3:00
DISSECTING DISTRIBUTION WORKSHOP [RSVP REQUIRED, LIMITED PLACES] SEMINAR THEATRE A | SEE PAGE 24
Airbnb vs. hotels vs. OTAs [Panel]
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ
Timo Bures, General Manager, The Old Clare Hotel
Marta Laguardia, Revenue Manager, VERIU Hotels & Suites
Moana Heal, Group Revenue & Distribution Manager, Wyndham Hotel Group
Dai Williams, SVP Global Partnerships, SiteMinder 11:00am, Wednesday 18 July | Seminar Theatre B
ARE YOU ON PAR? USING BENCHMARKING TO MAXIMISE REVENUE [PANEL] SEMINAR THEATRE B | SEE PAGE 23
1:15
1:30pm, Wednesday 18 July | Seminar Theatre A
OTA vs OTA, Hotel vs Hotel, OTA vs Hotel, Airbnb vs hotel, Airbnb vs OTA, Airbnb vs Airbnb, Direct vs. …. And so it continues. In this interactive session, the panel will look at the upsides and the downsides of the distribution landscape and provide a glimpse into what the future holds based on evolving trends as well as observations from the past. Participants will walk away with helpful tips as to what they can do to win, to avoid and to succeed in their daily distribution lives.
BLOCKCHAIN AND HOTELS. DON’T GET LEFT BEHIND! SEMINAR THEATRE A | SEE PAGE 22
Wednesday 18 July 10:30
HOW TO INCREASE YOUR CORPORATE MARKET SEGMENT SEMINAR THEATRE A | SEE PAGE 24
11:00
AIRBNB VS. HOTELS VS. OTAs [PANEL] SEMINAR THEATRE B | SEE PAGE 24
11:45
MYTHBUSTER: DIRECT IS NOT ALWAYS BEST! SEMINAR THEATRE A | SEE PAGE 26
12:30
“I’M USING AIRBNB IN MY HOTEL DISTRIBUTION MIX” DEEP DIVE Q&A [PANEL] SEMINAR THEATRE B | SEE PAGE 26
1:30
INFLUENCING THE TRAVELLER PATH TO PURCHASE – TRIPADVISOR SEMINAR THEATRE A | SEE PAGE 26
2:30
WHY PERSONALISATION MATTERS AND HOW TECHNOLOGY CAN HELP [HOW-TO SESSION] SEMINAR THEATRE C | SEE PAGE 28
2:50
SEGMENTATION + PERSONALISATION = HIGHER ROI IN PAID MEDIA SEMINAR THEATRE C | SEE PAGE 28
3:30
MID-SIZE INDEPENDENT HOTEL TRIPLES REVPAR GROWTH [CASE STUDY] SEMINAR THEATRE A | SEE PAGE 28 HOTELIER DISCUSSION: RATE PARITY [PANEL] SEMINAR THEATRE B | SEE PAGE 28
novacancy.com.au
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EXHIBITORSPOTLIGHT SPOTLIGHT EXHIBITOR
FUTURE CLASSICS FURNITURE
BISONHOME
A23
Future Classics Furniture is a specialist furniture wholesaler and its team have been providing furniture and design solutions for close to 30 years. We stock a wide range of high grade furniture for commercial, educational, hospitality and residential spaces. Through our extensive supply base we also offer a custom-made service to meet any specific project requests that you might have. Our dedicated team work closely with architects, designers, developers and industry professionals to ensure projects are fulfilled successfully.
bisonhome has evolved from a purely ceramic company to be known as one of Australia’s leading lifestyle brands. After 21 years of designing and crafting beautiful functional and decorator pieces for the home, bison has also developed an elegant collection of blown-glass vases and serving ware. Our new BRIAN TUNKS collection features facetted glass decorator vessels in evocative tones. Global design with a particularly Australian flavour.
Daniel Levy info@futureclassicsfurniture.com.au futureclassicsfurniture.com.au
Brian Tunks info@bisonhome.com bisonhome.com
HOMEDICS AUSTRALIA
14
B05
E39
URBAN ROAD
B18
Over the last 25 years, HoMedics has grown into a world leader in personal wellness; manufacturing some of the world’s best known, most innovative brands in personal health, wellness, and electronics in more than 60 countries. The HoMedics brand portfolio includes: The House of Marley, SOL REPUBLIC, Salter Housewares, Ellia, HDMX and JAM Audio.
Urban Road is an Australian owned and operated arthouse that aims to innovate, create and collaborate to produce exceptional wall art solutions and interior services to the commercial market. Our catalogue is ever-growing with over 1000 artworks to date, as well as an extensive product range of wall sculptures, mirrors, acrylics, cushions, throws and soft furnishings. Collaborating with architects, developers, interior designers and stylists, we have an in-house design team that will design to your brief and project requirements.
David Hudd david.hudd@homedics.com.au homedics.com.au
Mishelle Morgan mishelle@urbanroad.com.au urbanroad.com.au
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
DESIGN & EXPERIENCE STAGE HIGHLIGHTS
Defining guest experience through design: A lighting perspective Join world-renowned lighting designer Mark Elliot from PointOfView as he shares his insights, inspiration, trends and approaches to lighting design. Having recently completed the W Hotel in Brisbane, currently working on One Barangaroo Crown Residences and holding international awards for projects including Crown Towers Hotel + Spa, City of Dreams Macau, Qantas First Class Lounge Sydney, Yauatcha Restaurant London and Morimoto Restaurant New York, this is a session set to inspire. Mark Elliott, Principal, PointOfView 12:30pm, Tuesday 17 July
New luxury for the mobile citizen: Designing for the modern mindset Demographics are no longer the key drivers for design they once were, rather a deep understanding of the modern travellers’ mindset is critical for designers, owners and brands to truly offer a rich tailored guest experience. World-renowned design leader and Channel 7 hospitality expert Juliet Ashworth will share her approach to luxury design, drawing on over 20 years and 110 luxury projects of experience. Juliet Ashworth, Owner, CHADA 2:00pm, Tuesday 17 July
Disrupting the disrupters: Creating destinations through music In the same way that art, furniture and good staff can create a memorable guest experience, music too can create a buzz and energy that sets the tone of the environment for guests – but it’s not just plug and play-list! Join industry expert Phil Brown as he takes us on a journey of music design, best practice approaches and tips on transforming the energy of your different guest environments with sound. Phil brings more than 13 years industry experience to this session, including works with the Merivale Group, Crown Melbourne and the Star Sydney. Phil Brown, GM Strategic Partnerships, Nightlife Music 11:00am, Wednesday 18 July
Tuesday 17 July
Wednesday 18 July
11:00
CREATING MEMORABLE BRAND EXPERIENCES THROUGH SIGNAGE AND WAYFINDING Camille Corlette, Executive Creative Director, Corlette Design Group SEE PAGE 23
DISRUPT THE DISRUPTERS: CREATING DESTINATIONS THROUGH MUSIC Phil Brown, GM Strategic Partnerships, Nightlife Music SEE PAGE 24
12:30
DEFINING GUEST EXPERIENCE THROUGH DESIGN: A LIGHTING PERSPECTIVE Mark Elliott, Principal, PointOfView SEE PAGE 23
DESIGNING FOR THE LUXURY MARKET BEYOND 2018 Harlan Redgen, Director, Redgen Mathieson SEE PAGE 26
2:00
NEW LUXURY FOR THE MOBILE CITIZEN: DESIGNING FOR THE MODERN MINDSET Juliet Ashworth, Owner, CHADA SEE PAGE 23
DESIGN MEETS FOOD: DELIVERING THE EXPERIENTIAL DINING EXPERIENCE EVERY GUEST EXPECTS Eleena Tan, Strategy Director, BrandWorks Michael Tan, Creative Director, BrandWorks SEE PAGE 28
3:30
CHANGING EVOLUTION OF F&B: TAKING INFLUENCE FROM GLOBAL TRENDS AND TRANSFORMING LOCAL EXECUTION Mathew Dalby, Principal - Interior Design, Rothelowman SEE PAGE 24
CURATING AN ART COLLECTION THAT ALIGNS WITH YOUR BRAND IDENTITY Visit the website for details
novacancy.com.au
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MARKETING & BRANDING HIGHLIGHTS
Now more than ever, hotel marketers need to be at the top of their game in order to stay competitive, drive ROI and own the customer. These curated sessions, led by world-class practitioners will sharpen your marketing skillset for today’s challenging environment.
360 degree digital marketing: The formula to Attract, Convert and Retain more customers Leading digital and inbound marketing consultant Craig Wilson will share how a 360 degree digital marketing plan will deliver the website traffic, leads and customers you deserve. Ranked globally as one of the Top 100 SEO Experts to follow, Craig will provide actionable insights geared to drive results using a combination of Search Engine Optimisation, Social Media, and blog posts in this fast-paced seminar.
Craig Wilson, Managing Director, Sticky 3:30pm, Tuesday 17 July | Seminar Theatre C
Influencing the Traveller Path to Purchase - TripAdvisor Did you know that 74% of global travellers who book accommodations make TripAdvisor a part of their online journey? With this in mind, it’s critical you understand how you to leverage the platform, and best practices for monitoring, managing and responding to guests. AJ leads this session bringing deep TripAdvisor expertise and experience working for large hotel chains and OTAs in Australia.
AJ Shantiratnam, Senior Account Manager, TripAdvisor 1:30pm, Wednesday 18 July | Seminar Theatre A
16
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
Win with influencers: Getting it right in 2018 Want to know how to build a measurable and profitable influencer program in 2018? Highly awarded PR & marketing expert Adam Freedman will leverage his experience developing programs for brands including Booking.com, Stayz, Accor Hotels, Tourism NZ, Heineken and Coca Cola to show you how build your own profitable program.
Adam Freedman, Head of Consumer, Red Agency 12:30pm, Tuesday 17 July | Seminar Theatre C
Profitable emails every accommodation business should use One of Australia’s leading digital marketing futurists, Alita will bring expertise and experience from working with brands including SAP, Myer, Estee Lauder, and SEMRush to deliver a practical email marketing strategy session all about delighting your subscribers and driving conversions!
Alita Harvey-Rodriguez, Managing Director, Milk It Academy 11:30am, Tuesday 17 July | Seminar Theatre C
Social Media ROI: 2018’s best practices Are you up-to-date with the social media landscape TODAY? Social media marketer Mary Proulx will share how to achieve real ROI, real fast with the latest reach algorithms, management tools and frontline engagement strategies in this fast-paced, practical session. Mary Proulx, Media Director, Red Agency 2:30pm, Tuesday 17 July | Seminar Theatre C See page 23 for details
SEMINAR HIGHLIGHTS
Tuesday 17 July
Why Personalisation matters and how technology can help [How-to session] Join seasoned industry veterans Benjamin Weinmann and Gordon Bayne as they explore how simple technologies can master the art of personalisation from data you already have! Not another hype session, but a real how-to that will have you converting at a higher ROI thanks to personalisation. Benjamin Weinmann, Manager, Hotel Distribution Pacific, Amadeus Gordon Bayne, Global Commercial Director, TRAVLR // The Bali Bible 2:30pm, Wednesday 18 July | Seminar Theatre C
10:30
WELLNESS TOURISM: COMMAND PREMIUM PRICING FROM YOUR EXISTING ROOMS! SEMINAR THEATRE A | SEE PAGE 23
11:30
PROFITABLE EMAILS EVERY ACCOMMODATION BUSINESS SHOULD USE SEMINAR THEATRE C | SEE PAGE 23
12:30
WIN WITH INFLUENCERS: GETTING IT RIGHT IN 2018 SEMINAR THEATRE C | SEE PAGE 23
2:30
SOCIAL MEDIA ROI: 2018’S BEST PRACTICES SEMINAR THEATRE C | SEE PAGE 23
3:30
360 DEGREE DIGITAL MARKETING: THE FORMULA TO ATTRACT, CONVERT AND RETAIN MORE CUSTOMERS SEMINAR THEATRE C | SEE PAGE 24
Wednesday 18 July
Segmentation + Personalisation = Higher ROI in Paid Media Paid media presents an extensive menu of options to hotels today – from paid search and display advertising to social media advertising and more. With so much to choose from, this session will help you best invest your resources in a way that aligns these platforms with your revenue strategies.
10:30
DOES YOUR HOTEL GOOGLE SEARCHABILITY SUCK? [LIVE REVIEWS] SEMINAR THEATRE C | SEE PAGE 26
12:30
VIRTUAL REALITY: REDEFINING THE WAY YOU MARKET AND SELL YOUR HOTEL EXPERIENCE SEMINAR THEATRE C | SEE PAGE 26
1:30
INFLUENCING THE TRAVELLER PATH TO PURCHASE - TRIPADVISOR SEMINAR THEATRE A | SEE PAGE 26
2:30
WHY PERSONALISATION MATTERS AND HOW TECHNOLOGY CAN HELP [HOW-TO SESSION] SEMINAR THEATRE C | SEE PAGE 28
2:50
SEGMENTATION + PERSONALISATION = HIGHER ROI IN PAID MEDIA SEMINAR THEATRE C | SEE PAGE 28
3:30
MID-SIZE INDEPENDENT HOTEL TRIPLES REVPAR GROWTH [CASE STUDY] SEMINAR THEATRE A | SEE PAGE 28
2:50pm, Wednesday 18 July | Seminar Theatre C
The Australian hospitality industry has struggled to keep pace with the rest of the world when it comes to VR. In this session, VR expert Angus Stevens will expose the real opportunities for hotel marketers, how to champion the ROI to move forward and case study examples in practice today. Angus Stevens, Managing Director, Start VR 12:30pm, Wednesday 18 July | Seminar Theatre C
POWER OF THE PR STUNT: GETTING YOUR BRAND TOP-OF-MIND SEMINAR THEATRE C | SEE PAGE 24
11:30
Peter Johnson, CEO, Intouch Data
Virtual Reality: Redefining the way you market and sell your hotel experience
HOW TO INCREASE YOUR CORPORATE MARKET SEGMENT SEMINAR THEATRE A | SEE PAGE 24
novacancy.com.au
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EXHIBITORSPOTLIGHT SPOTLIGHT EXHIBITOR
DESIGNING SPACES AND PLACES
A31
URBANBAR DESIGN
G59
Designing Spaces & Places specialise in supplying turnkey FF&E packages to hotels, resorts, property developers and managed apartments. Our Hotel FF&E packages are delivered and set-up by our professional logistics team. Our team has over 20 years, experience in the supply of furniture for the hotel and management rights industry and are well equipped to assist you with your next project.
Urbanbar Design creates boutique hospitality clothing with an ‘edge’. Far from your stock standard uniform design, our in-house designers are dedicated to styling aprons, shirts and other clothing items that cater to your unique needs. Australian owned and operated since 2014, we ship worldwide to businesses of every size. Shop online with ease for quality, ergonomic and affordable custom uniform styling.
Jason Madigan info@spacesplaces.com.au spacesplaces.com.au
Garry Kamp info@urbanbar.com.au urbanbar.com.au
HELIOCOL POOL HEATING
A83
SMART TABLET
F28
A heated swimming pool shows your guests that you really care about their comfort and relaxation during their stay. A variety of options are available to you using solar, gas, heat pumps and pool covers either separately or in combination. Whether you’re looking for constant year round temperatures, savings on your current energy bills, or simply a season extension, Heliocol Pool Heating can help. Ask for a copy of our case studies on Commercial Pools Australia wide. Free quotes and ROI analysis available.
With the advent of disruptive new entrants, all businesses in hospitality – hotels, holiday-let apartments, serviced apartments, resorts – must innovate to be competitive.
Peter Haddon enquiry@heliocol.com.au heliocol.com.au
Randall Harper randall.harper@smarttablet.com.au smarttablet.com.au
Smart Tablet is leading the way in turning the humble Guest Information Compendium into a profit centre. Visit the Smart Tablet team at Stand F28.
smart
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NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
tablet
CONNECT · EXPERIENCE · ENJOY
SEMINAR HIGHLIGHTS
SMALL HOTELIER HIGHLIGHTS
With over 40 sessions across the event covering everything from OTAs to marketing and technology, we’ve picked just a few of our favourite topics that can truly help small hoteliers without teams and layers to improve operations and boost business.
Wellness Tourism: Command premium pricing from your existing rooms! What if we told you that just a few adjustments to your offering can put your rooms infront of a whole new audience, at a significantly higher price point? Karen will share her more than 20 years health and wellness experience to show you just how you can capitalise! Karen Golden, General Manager, Belgravia Leisure Destination Wellness Group 10:30am, Tuesday 17 July | Seminar Theatre A See page 22 for details
Are you on PAR? Using benchmarking to maximise revenue [Panel] Come with questions, leave with answers! This panel will explore benchmarking and why it’s so important in helping you shape your decision process through to sales and revenue strategy. Hear from a panel of independent properties as they share how they’ve capitalised on benchmarking data to generate great returns for their businesses.
Matthew Burke, Regional Manager Pacific, STR Greg Winston, Group General Manager, Comfort Inn Regal Park & Manhattan Adelaide Michael Karydis, Group Revenue Manager, 57 Hotel, 28 Hotel and Value Suites
Social Media ROI: 2018’s best practices Smaller properties often have smaller marketing budgets, yet a successful social media strategy can cost as little as your time. A complex landscape to navigate, this session will be fast paced and delivered by some of the best in the business. Strap in, bring questions, and leave with ideas!
Mary Proulx, Media Director, Red Agency 2:30pm, Tuesday 17 July | Seminar Theatre C See page 24 for more information
Does your hotel Google searchability suck? [Live reviews] Want your property’s searchable web presence assessed with constructive feedback live? The team from Hotel Strategy Co will look at your OTA listings, how your own website rates and rank your TripAdvisor guest perception. Expect plenty of tips and nuggets of gold out of this practical session!
Michael Harper, Co Founder, Hotel Strategy Co
Andreas Palmqvist, Director, Hotel Strategy Co 11:30am, Wednesday 18 July | Seminar Theatre C See page 26 for details
Service delivery models: Finding the right balance between people and technology The term technology is thrown around a lot, and it can be confusing to know what we need to be looking at, are the costs worth it, what about my people, where do I start? In this session, Adam will talk to technology’s place in your business and how to find the balance between personality and efficiency in your service delivery.
Andreas Palmqvist, Director, Hotel Strategy Co
Adam Cunningham, Managing Director, Village Accommodation Group (NZ)
12:30pm, Tuesday 17 July | Seminar Theatre B See page 23 for details
12:30pm, Wednesday 18th July | Seminar Theatre A See page 26 for details
novacancy.com.au
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EXHIBITORSPOTLIGHT SPOTLIGHT EXHIBITOR
PREMIUM SCENTING
B04
TATTOO DEZIGN
A69
Custom Designed Carpets & Rugs. We explore the endless possibilities of digital ink injection through collaboration with designers and artists, combining their amazing creativity with our technical knowledge and experience. Smell is the most powerful of our five senses. Memories recalled by smell are significantly more emotional and evocative than those recalled by sight or sound. With Premium Scenting you can build on these scent memories, elevating your brand through experiential marketing. With consumers demanding more and more from brands, multisensory marketing represents a powerful opportunity to create long-lasting and profitable customer relationships.
Our portfolio of prepared designs for both rugs and wall to wall carpeting will be showcased at the No Vacancy exhibition and via our web site. Please explore our collections and individual designs by collaborative artists and designers or if you have an existing design you would like sampled for a project please come and visit us for a chat. You can’t stop the waves, but you can learn to surf. Jon Kabat-Zinn
Tania Dalton tania.dalton@rentokil-initial.com premiumscenting.com.au
Chris Walters tellmemore@tattoodezign.com tattoodezign.com
AMBIUS INDOOR PLANTS
C03
Ambius is a leading indoor plants provider, committed to helping you get the most out of your interior space. We aim to help you leave a wonderful impression, thanks to a beautiful, healthy and sustainable indoor environment:
A23
•O ur Dedicated Service Team will install and regularly maintain your plants to keep them looking healthy and fantastic.
bisonhome has evolved from a purely ceramic company to be known as one of Australia’s leading lifestyle brands. After 21 years of designing and crafting beautiful functional and decorator pieces for the home, bison has also developed an elegant collection of blown-glass vases and serving ware. Our new BRIAN TUNKS collection features facetted glass decorator vessels in evocative tones. Global design with a particularly Australian flavour.
Charbel Coorey charbel.coorey@rentokil-initial.com ambiusindoorplants.com.au
Brian Tunks info@bisonhome.com bisonhome.com
•D edicated Indoor Plantscape Design Consultants will assist you every step of the way.
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BISONHOME
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
FEATURED SESSIONS Wellness Tourism: Command premium pricing from your existing rooms! Growing at almost twice the rate of other tourism sectors, wellness tourism presents a serious opportunity for most accommodation types to tap into a new visitor segment at a significantly higher room rate. With over 20 years experience, Karen will talk you through the quick wins, how to market to this segment and share successful case studies that demonstrate the opportunities at hand. Karen Golden, General Manager, Belgravia Leisure – Destination Wellness Group 10:30am, Tuesday 17 July | Seminar Room A See page 22 for details
Changing evolution of F&B: Taking influence from global trends and transforming local execution If you think you’re still getting away with the $45 buffet breakfast and delighting your guest you’re wrong. Guest expectations are higher than ever, and your F&B outlets and operations present a true opportunity to grow revenue. Join Mathew Dalby, former Creative Director of The Studio at Harrods as he shares some of the current transformations and ways you can boost this profit centre. Mathew Dalby, Principal - Interior Design, Rothelowman 3:30pm, Tuesday 17 July | Design & Experience Stage | See page 24 for details
Standing on the shoulders of giants Tammy has one of the most impressive track records in travel including Managing Director of Contiki Holidays & Resorts, SVP of Commercial for Carnival Corporation, COO of TFE Hotels and Global MD of AAT Kings. Drawing on years of experience in growth businesses in travel, Tammy will deep dive into today’s disruptive technologies, helping you navigate your own roadmap by sharing some of the very best and worst case studies. Tammy Marshall, Founder and Managing Director, The B Hive 1:30pm, Tuesday 17 July | Seminar Room C See page 23 for details
Path to a paperless hotel: The Fraser Hospitality Story [Case Study] Seasoned hospitality IT professional Howard Phung will share the heartaches, stresses and strains that formed part of a 5 year IT transformation project at Fraser Hospitality. How did he convince management? What’s the backbone for the new tech stack? Where have the cost savings been realised? Join Howard as he shares these answers and more.
Technology Challenge: The frictionless hotel experience [Panel] What happens when 3 generations of technology company CEO’s discuss where they think hotels will be in 10 years? Join our panel of innovators, tech startups and futurists as they try to unravel and debate robots, verbal bookings, facial recognition and more. Rhett will put physical challenges and scenarios in front of the panel and we can’t wait to see this one! Rhett Holt, Futurist, Allotz
Christy Laurence, CEO, Plann
Dave Holt, CEO & Co Founder, We-Date
Howard Phung, IT Manager, Fraser Hospitality
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ
2:30pm, Wednesday 18 July | Seminar Room A See page 28 for details
2:00pm, Wednesday 18 July | Seminar Room B See page 26 for details
novacancy.com.au
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SEMINARS
TUESDAY, 17 JULY 10:30am - 11am
SEMINAR THEATRE A
11am - 11:30am
CREATING MEMORABLE BRAND EXPERIENCES THROUGH SIGNAGE AND WAYFINDING
Karen Golden, General Manager, Belgravia Leisure - Destination Wellness Group
Camille Corlette, Executive Creative Director, Corlette Design Group
With wellness tourism growing at almost twice the rate of other tourism sectors, it’s important to know how a few adjustments to your offering can put your rooms in front of a whole new audience, at a significantly higher price point. With more than 20 years’ health and wellness experience, Karen will share: • H ow to change your in-room offering to create a new room category and visitor segment • Real case study examples of successful shifts into wellness and the results • Tips to promote your rooms to wellness accommodation searchers and bookers • Looking outside your property to leverage wellness partners you can integrate into your offering
10:30am - 11am
SEMINAR THEATRE C
HOSPITALITY 2030: THE FUTURE OF INNOVATION IN HOSPITALITY Sachin Moudgil, Director Business Development - APAC & MEA, Knowcross There’s no argument that technology and it’s intersection with guest experience is hitting us at rapid pace, but with so much discussion around robots, work-flow automation, voice activated rooms, automated housekeeping and a much longer list - the great majority of hotels are yet to implement any of these technologies. What can we expect as the new norms of guest experiences, from pre-booking to arrival, from stay to post stay? This session will delve into: • T echnologies and market intelligence that are worth implementing in your hotel • Departments within your hotel that will most benefit from these innovations • Efficiencies, service delivery improvements and financial impacts you can expect • Factors required to speed up the pace of adoption of these new technologies
11am - 11:40am
SEMINAR THEATRE B
ALIGNING SILO’S: INTERNAL DEPARTMENTS AND INTEGRATING BRANDS [PANEL] Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ (Facilitator)
Signage and wayfinding are critical to creating memorable guest experiences, a unique opportunity to inform, instruct, and ignite the senses. In this session world-leading luxury hotel consultant Camille Corlette will focus on how signage and wayfinding interplay to elevate your brand, connect to place, and build meaningful human experiences. A global experiential agency, for 40 years Corlette has helped create and shape the world’s leading luxury, hospitality and lifestyle brands.
11:30am - 12pm
SEMINAR THEATRE C
PROFITABLE EMAILS EVERY ACCOMMODATION BUSINESS SHOULD USE Alita Harvey-Rodriguez, Managing Director, Milk It Academy When it comes to attracting new customers, research shows emails work 40 times better than Facebook and Twitter combined. With customers three times more likely to make a purchase (and spend more) via email links than social media, this is one tool every accommodation business should be using to it’s potential. Leading digital marketing futurist Alita Harvey-Rodriguez takes a deep dive into the most profitable emails from drip campaigns to cart abandonment, repeat purchase, cross-selling and upselling. You’ll leave with the tools and strategies to run a growth-focused, sales generating, email marketing program that will satisfy and delight your subscribers and customers, and boost your bottom line.
11:45am – 12.15pm
SEMINAR THEATRE A
USING DATA TO IMPROVE BUSINESS DECISIONS Maria Taylor, Regional Vice President Australia/New Zealand & Sth East Asia, TravelClick Harnessing the power of data to gain a competitive advantage is no simple task, but with the right knowledge, tools and strategy can be a driving force in acquiring, converting and retaining more guests. In this session, Maria will help you better understand: • • • •
Personalisation Understanding your competitive position Knowing your customer Where is the corporate traveler booking from for your hotel?
12:30pm - 1pm
Shaizeen Contractor, Chief Revenue Officer, TFE Hotels
SEMINAR THEATRE A
Peter Ollerton, VP Strategic Sales & Alliances, Qooco
BLOCKCHAIN AND HOTELS. DON’T GET LEFT BEHIND!
Grant Gaskin, Area Manager, Swiss-Belhotel International
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ
Tamie Matthews, Sales & Marketing, RevenYou
One look at payment, loyalty, distribution and data silos and there is no doubt that many things in travel are broken thanks to an underlying technology infrastructure that has outlived its use for the most part. Add in that the speed of change has quadrupled over the last 3 years and it’s not farfetched to look outside and at new ways of doing things. Blockchain next to Artificial Intelligence have become buzzwords and trendy in 2018. But what is it all about? Should we drop everything and get on the bandwagon? Is it the silver bullet we are looking for or just another fad?
Consolidation of companies, teams, strategies and projects are common occurrences in our day-to-day operations. But how do you deal with mergers? How do you bring different people and to the table and align them? And what are the risk associated with this? Are different agendas and different teams the reason why silos exist? In this interactive panel we take a to look at tribal behaviour and how different silos (brands, departments, silos) can come together and unite for a common goal. We will further examine how you can break down barriers whilst increasing your capabilities and how you can overcome obstacles that will come your way. Takeaways: • H ow to bring different KPIs into one common approach • Frequent pitfalls of collaboration • When culture stands in the way of growth
22
DESIGN & EXPERIENCE STAGE
WELLNESS TOURISM: COMMAND PREMIUM PRICING FROM YOUR EXISTING ROOMS!
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
Join us for an informative and fun session around blockchain and travel. We will look at problems and possible solutions that Blockchain offers the industry and will see real start ups trying to break into travel – one block at a time. Takeaways will include: • • • •
ravel pain points that blockchain solves T Blockchain 101 and what it can do What blockchain doesn’t do! Startups breaking into travel - the blockchain approach
SEMINARS
12:30pm - 1:10pm
SEMINAR THEATRE B
ARE YOU ON PAR? USING BENCHMARKING TO MAXIMISE REVENUE [PANEL] Matthew Burke, Regional Manager Pacific, STR (Facilitator) Greg Winston, Group General Manager, Comfort Inn Regal Park and Manhattan Adelaide Michael Karydis, Group Revenue Manager, 57 Hotel, 28 Hotel and Value Suites Andreas Palmqvist, Director, Hotel Strategy Co
1:30pm - 2pm
SEMINAR THEATRE C
STANDING ON THE SHOULDERS OF GIANTS Tammy Marshall, Founder and Managing Director, The B Hive Join seasoned travel industry executive Tammy Marshall as she analyses the technologies and disruptors hitting hoteliers across all verticals of your operations. Where do you start, what comes first, products, services, platforms, data? Tammy will help you build and secure your business by cherry picking what’s worked from some of the best (and worst) business case studies. Leave this session with insights into:
This seminar explores benchmarking and why it’s so important in helping you shape your decision process through to sales and revenue strategy. Hear from a panel of independent properties as they share how they’ve capitalised on benchmarking data to generate great returns for their businesses:
• • • •
• T he fundamentals of benchmarking, sources to use, monitors to participate in • Comparing your performance with competitors to pivot and improve • Real examples from properties like yours. Come with questions, leave with answers
REVENUE MANAGEMENT - STRATEGY OR RISK? [PANEL]
12:30pm - 1pm
SEMINAR THEATRE C
orget big data - it’s about having the right data F Analytics anonymous - step by step practical guide Technology overdrive - shortcuts to helping you make smart choices Man vs robot - knowing what to automate and what not
2pm - 2:40pm
SEMINAR THEATRE B
Melissa Kalan, Founding Director, Australian Revenue Management Association (ARMA) (Facilitator)
WIN WITH INFLUENCERS: GETTING IT RIGHT IN 2018
Clare Coyle, Director of Revenue & Distribution, DOMA Hotels
Adam Freedman, Head of Consumer, Red Agency
Murtaza Rangwala, Regional Director of Sales, Duetto
Influencer marketing is here to stay and should be a critical part of every hotel marketer’s toolkit. With the landscape and social platforms continually evolving, consumers becoming savvier, and influencers upping the stakes - how do you build a measurable and profitable influencer program in 2018?
Sawaid Saeed, Revenue Manager, The Grace Hotel
12:30pm - 1pm
DESIGN & EXPERIENCE STAGE
DEFINING GUEST EXPERIENCE THROUGH DESIGN: A LIGHTING PERSPECTIVE Mark Elliott, Principal, PointOfView Hotel owners have a renewed focus on prioritising their guest and guest experience at all touch points. They’re demanding design that resonates with the owner, the brand and ultimately the guest. Join world renowned lighting designer Mark Elliott in this two-part session on the influence design and lighting can have on the creating a memorable guest experience. Mark will share his expertise and insights into: • Hospitality lighting trends • Approaches to lighting design • Case studies and examples of hotel work
1:15pm – 1:55pm
SEMINAR THEATRE A
HSMAI PRICING TRAINING WORKSHOP
Kunwardeep Singh, AVP - Customer Success, RateGain Revenue Management is a critical strategy for survival applied across many commercial business models with a perishable asset. Revenue management equals calculated risk management, and there has never been a time more important to master this strategy for optimal revenue and profit performance. This session will discuss the strategy as it is applied in hospitality today, and uncover the thought processes of our leading analysts as they derive meaningful insights from all the data touch points available to them.
2pm - 2:30pm
DESIGN & EXPERIENCE STAGE
NEW LUXURY FOR THE MOBILE CITIZEN: DESIGNING FOR THE MODERN MINDSET Juliet Ashworth, Owner, CHADA Join world-renowned design leader and Channel 7 hospitality expert, Juliet Ashworth, as she taps into over 20 years and 110 luxury projects to share her expertise and approach to luxury design. Juliet will share how demographics are not the key drivers of design they used to be but, by understanding the modern traveller’s mindset, property owners and brands can successfully offer rich and tailored experiences, often in surprising ways.
2:30pm - 3pm
SEMINAR THEATRE C
Matthias Dybing, Co-Founder & Director, Revmandis, Herobe, Nuvho Hotels
SOCIAL MEDIA ROI: 2018’S BEST PRACTICES
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ
Mary Proulx, Media Director, Red Agency
Hoteliers offer multiple rates for essentially the same room type, so it’s critical you understand the importance of pricing and all it encompasses. This course explores the strategic pricing and the various pricing-related elements.
Are you up-to-date with the social media landscape TODAY? Social media marketer Mary Proulx will share how to achieve real ROI, real fast with the latest reach algorithms, management tools and frontline engagement strategies in this fast-paced, practical session.
Learn: • H ow to price your different room types • Different types of pricing explained • Understand the impact of discounting and how to calculate the occupancy needed to offset discount offers • Understanding the psychology of pricing including decoy and anchor pricing • Pricing tactics to improve your profits * This workshop is one course of ten from the HSMAI Certificate in Revenue Management (Hospitality).
You’ll learn: • T he ‘State of Social’ in Australia for 2018 - the landscape, key channels and trends • Three guideline principles - social media strategies to elevate your business to best practice • One post, one job - a model for KPI setting and success management
novacancy.com.au
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SEMINARS
3pm - 5pm
SEMINAR THEATRE A
DISSECTING DISTRIBUTION WORKSHOP [RSVP REQUIRED, LIMITED PLACES] Matthias Dybing, Co-Founder & Director, Revmandis, Herobe, Nuvho Hotels Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ FIRST TIME IN SYDNEY! Having been delivered in 8 cities across 4 countries - this is your chance to join the much talked about and interactive hands-on Dissecting Distribution Workshop. Ever wondered what to do and where to look when demand levels are fluctuating? What should I focus on, where should I place my inventory…. and how important are those buzzwords around pricing, rate parity, cost of acquisition and market intelligence in real life? What is the secret for getting your strategy right regardless of seasonality / demand levels? Learn from other leaders, share your own insights, and gain knowledge from world-leading experts in revenue management and travel distribution. You’ll leave this session with: • I nsights for getting your strategy right regardless of seasonality / demand levels • Strategic and tactical areas to focus on, where should inventory be placed to maximise performance • Network and learn from other leaders, share your own insights • Gain knowledge from world-leading experts in revenue management and travel distribution How to RSVP. Already registered: Email kent@nationalmedia.com.au and we’ll update your ticket for access. Not yet registered: Register now using promo code ‘DISSECTING’.
3:30pm - 4:10pm
SEMINAR THEATRE B
TECH PANEL: WHAT’S NEW, WHAT’S HOT, WHAT’S COMING? Brendon Granger, Director, Technology 4 Hotels (Facilitator) Rob Fleischer, Director of Sales & Marketing, GuestScores Michael Vargosko, Head of Global Sales, Angie Hospitality
10:30am - 11am
SEMINAR THEATRE A
HOW TO INCREASE YOUR CORPORATE MARKET SEGMENT Irene Gerosa, Director of Field Marketing - Media Solutions, TravelClick With global business travel continuing to rise, a higher than average incidentals spend, and a typical travel pattern of Monday to Friday, this session will uncover tactics to leverage travel agents to boost your corporate business bookings. In this session Irene Gerosa, Director of Field Marketing - Media Solutions at TravelClick will cover: • A n overview of the unmanaged corporate market (Volume, Business, Reach, Global footprint, Travel Agency Community) • Wearing the travel agents hat - How do travel agents make bookings • Marketing to travel agents best practice • New generation travel agents and why it’s important for revenue managers to understand where and how travel agents book hotels
10:30am - 11am
SEMINAR THEATRE C
POWER OF THE PR STUNT: GETTING YOUR BRAND TOP-OF-MIND Adam Freedman, Head of Consumer, Red Agency With extensive competition and your brand identity stripped back through OTA presence, how do you leverage PR stunts to create brand awareness and attract direct attention? Adam Freedman of the award winning Red Agency will share with you the key ingredients and considerations to take when planning a stunt.
11am - 11:40am
SEMINAR THEATRE B
AIRBNB VS. HOTELS VS. OTAs [PANEL]
Howard Phung, IT Manager, Fraser Hospitality
Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ (Facilitator)
Tish Nyar, Director Of Operations, Australia & New Zealand, TFE Hotels
Timo Bures, General Manager, The Old Clare Hotel
Join this panel of technologists, innovators and hoteliers as they engage in open discussion about what’s trending, integrating technology into your property, ROI on technology investments, what the next 5 years of innovation may look like and much more...
Moana Heal, Group Revenue & Distribution Manager, Wyndham Hotel Group
3:30pm - 4pm
SEMINAR THEATRE C
360 DEGREE DIGITAL MARKETING: THE FORMULA TO ATTRACT, CONVERT AND RETAIN MORE CUSTOMERS Craig Wilson, Managing Director, Sticky Leading digital and inbound marketing consultant Craig Wilson will share how a 360 degree digital marketing plan will deliver the website traffic, leads and customers you deserve. Ranked globally as one of the Top 100 SEO Experts to follow, Craig will provide actionable insights geared to drive results using a combination of Search Engine Optimisation, Social Media, and blog posts in this fast-paced seminar. Learn: • P roven strategies to attract, convert, close and retain customers • How each channel fuels the next to drive results • How to measure return on investment
3:30pm - 4pm
DESIGN & EXPERIENCE STAGE
CHANGING EVOLUTION OF F&B: TAKING INFLUENCE FROM GLOBAL TRENDS AND TRANSFORMING LOCAL EXECUTION Mathew Dalby, Principal - Interior Design, Rothelowman It’s no secret that the better part of Australian hotels are strides behind the wider hospitality market in their F&B offering, but with flowing guests and well positioned real estate, greater opportunities exist to truly transform this revenue centre through well considered design and experience. As the former Creative Director of The Studio at Harrods, and recognised works including Hotel Sans Souci in Vienna and the Mira Moon Hong Kong, Mathew Dalby will share insights into successful past and current projects, global trends and the real commercial opportunities being overlooked in your property right now.
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WEDNESDAY, 18 JULY
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
Marta Laguardia, Revenue Manager, VERIU Hotels & Suites
Dai Williams, SVP Global Partnerships, SiteMinder Hospitality has become a battle ground. It feels that multiple wars are fought at the same time. Some call it disruption, some innovation, some call it a nuisance. Fact is that hotels are caught within those battlefields by choice or not. OTA vs OTA, Hotel vs Hotel, OTA vs Hotel, Airbnb vs hotel, Airbnb vs OTA, Airbnb vs Airbnb, Direct vs. …. And so it continues. In this interactive session, the panel will look at the upsides and the downsides of the distribution landscape and provide a glimpse into what the future holds based on evolving trends as well as observations from the past. Participants can further walk away with helpful tips as to what they can do to win, to avoid and to succeed in their daily distribution lives. Takeaways: • H as Goliath met Goliath? • A one-night stand or match made in heaven? • Hospitality vs. HOSTability
11am - 11:30am
DESIGN & EXPERIENCE STAGE
DISRUPT THE DISRUPTERS - CREATING DESTINATIONS THROUGH MUSIC Phil Brown, GM Strategic Partnerships, Nightlife Music The impact of disruptive services like Airbnb and Uber Eats is forcing a major rethink across every aspect of guest experience. The smart operators are looking at how they connect with guests on a personal level and create sought after destinations and precincts rather than just a room and reception counter. Music, and the ability to set the buzz specific to the guest area is a compelling way to do this. Join Phil Brown of Nightlife Music in this interactive session to learn: • C reating buzz not noise in foyer and F&B outlets • Global best practice in music design (and approaches to AV design and acoustics) • Making music a part of your guest experience • How to feature custom music while staying true to your brand
Motel & Hotel Insurance “You look after your guests—we look after you”
Eastern Prudential Insurance Group is Australia’s Premier Specialist Motel and Hotel Insurance Broker Have you ever asked yourself Do I have the right cover? Do I have enough cover? What is included and excluded? Will my claim be paid?
Use our expertise for your peace of mind √ √ √ √ √ √
Market leading coverage Competitive terms Extensive knowledge of accommodation industry Cover for owner/operators, property owners and lease holders Tailor made insurance packages for your business Come visit us for a chat & free crap
Meet us at NoVacancy Accommodation Business Expo Contact us T| 02 9552 2588
F| 02 9195 2898
E| enquiries@easternprudential.com.au
Eastern Prudential Insurance Group Pty Ltd is an Authorised Representative of United Insurance Group Pty Ltd AFSL 327131
Whiteson_Quarter Page Ad_outlined.indd 1
31/05/2018 3:14:51 PM
Join the Accommodation Association of Australia ADVOCACY
Join as a member of the Accommodation Association during NoVacancy to go into the draw to win 2 tickets to 2018 HM Awards in Sydney. Return airfares and overnight accommodation included*.
Because Your Voice Should Be Heard
Special Offer for NoVacancy
SERVICES
Visit us at Stall C47 and complete a Workplace Relations Compliance check for your chance to win a Garmin Vivosmart HR Activity Tracker.
Because You Cannot Do It All
BENEFITS Because Every Dollar Counts
The Accommodation Association of Australia is a 100% member-owned, not for profit organisation. For over 50 years, we’ve been protecting and and strengthening businesses in the accommodation industry in Australia. P: 1300 304 397 | 02 8666 9015
Contact Us W: www.aaoa.com.au
E: mail@aaoa.com.au
*Promotion valid for new members only. Payment must be received by 31 July 2018
SEMINARS
11:30am - 12pm
SEMINAR THEATRE C
12:30pm - 1pm
SEMINAR THEATRE C
DOES YOUR HOTEL GOOGLE SEARCHABILITY SUCK? [LIVE REVIEWS]
VIRTUAL REALITY: REDEFINING THE WAY YOU MARKET AND SELL YOUR HOTEL EXPERIENCE
Michael Harper, Co Founder, Hotel Strategy Co
Angus Stevens, Managing Director, Start VR
Andreas Palmqvist, Director, Hotel Strategy Co
Globally, the hospitality industry has been one of the fastest adopting on Virtual Reality, yet in Australia many hoteliers have struggled to take action, understand the opportunity, and champion the ROI.
Does your hotel google searchability suck? Don’t miss this opportunity to have the team from Hotel Strategy Co conduct a live searchability and web presence assessment on your property. Live and free, they look at what a potential customer sees when looking for a property in your area. They’ll look at your google suburb view, maps presence and your brand ownership score. How do you fare on OTAs, what’s your website look like and how favourable is your TripAdvisor positioning. Walk away with actionable insights into what’s searchers see and where to focus your energy. No need to register, just secure your seat early and get ready to put your hand up quick!
11:45am - 12:15pm
SEMINAR THEATRE A
MYTHBUSTER: DIRECT IS NOT ALWAYS BEST! Matthias Dybing, Co-Founder & Director, Revmandis, Herobe, Nuvho Hotels A lot of presentations and media have been being dedicated to the message that Direct is Best. Some agree, some do not - all are biased! A direct booking is often considered a single digit cost compared to expensive double digit third party commissions, but what if this wasn’t true and indirect bookings were cheaper on more occasions than you think? Matthias will have you leaving this session with insights into: • • • •
hat is the real cost of hotel direct bookings? W Thinking about your potential guests booking journey Road-mapping today’s distribution channels Finding the balanced approach that’s best for your accommodation business
12:30pm - 1pm
SEMINAR THEATRE A
SERVICE DELIVERY MODELS: FINDING THE RIGHT BALANCE BETWEEN PEOPLE AND TECHNOLOGY Adam Cunningham, Managing Director, Village Accommodation Group (NZ) In a world of increased automation and technology, where is the place for humans? What does the future hold for the accommodation sector as people are replaced by machines? Looking at the balance between efficiency and experience, this session will look at: • • • •
ecisions you need to consider to offer relevant service in the future D Personality over efficiency - where does your business sit? Technology as a support, not a service The importance of people in our industry into the future
12:30pm - 1:10pm
SEMINAR THEATRE B
“I’M USING AIRBNB IN MY HOTEL DISTRIBUTION MIX” DEEP DIVE Q&A [PANEL] Sam McDonagh, Country Manager - Australia & New Zealand, Airbnb Marta Laguardia, Revenue Manager, VERIU Hotels & Suites
In this session, VR expert Angus Stevens will expose the real opportunities VR presents for hotel and accommodation providers. Leave with insight into: • • • •
12:30pm - 1pm
In this panel discussion, Airbnb Country Manager Sam McDonagh will briefly introduce the Airbnb opportunity for hotels before leading an interactive Q&A panel with hoteliers who are using the platform to drive bookings and boost revenue.
DESIGN & EXPERIENCE STAGE
DESIGNING FOR THE LUXURY MARKET BEYOND 2018 Harlan Redgen, Director, Redgen Mathieson From understated to elegant, ‘luxury’ has evolved through design, with the ability to manifest itself in many different forms. In this session Harlan Redgen of Redgen Mathieson will share insights into his studios take on luxury and how they approach luxury design. Harlan will share examples of their works and approach, and explore how luxury hotels with incorporated residences are drawing residential luxury inspiration into their design of these larger spaces.
1:30pm - 2:10pm
SEMINAR THEATRE A
INFLUENCING THE TRAVELLER PATH TO PURCHASE TRIPADVISOR AJ Shantiratnam, Senior Account Manager, TripAdvisor Did you know that 74% of global travellers who book accommodations make TripAdvisor a part of their online journey? In an increasingly competitive marketplace, hotels are looking for new ways to engage with travellers, differentiate their brands and increase conversions. In this session, you’ll hear insights from the 2018 Path to Purchase study conducted by comScore analysing activity on more than 325 transactional sites globally, and get exclusive data-driven insights about traveller behaviour and purchase patterns. Leave this session skilled on: • H ow to leverage this knowledge to influence booking decisions on TripAdvisor • Best practices for monitoring, managing and responding to guest reviews • Insight on how to optimise the latest TripAdvisor tools and features
1:30pm - 2pm
SEMINAR THEATRE C
NAVIGATING THE CHANGING DISTRIBUTION LANDSCAPE Joris Beerten, Commercial Director for North America, LATAM, ANZ & Pacific, OTA Insight The online distribution landscape is changing fast - and the growing clutter is making it hard to keep up. OTAs, Metasearch, Direct are all viable channels, but how do you choose the right partners and balance the right mix? Leave this session equipped to answer: • W hich online booking sites should I partner with? • How to harness and draw insight from your data to increase revenue • The most effective way to optimise your direct bookings channel
Belinda Clarke, General Manager, The Turminus Since announcing it’s play beyond holiday rentals into hotel distribution earlier this year there’s been a lot of buzz around the Airbnb opportunity for the hotel industry. With media and opinion filling our inboxes, OTAs being held to task there’s no better time to hear it from the horse’s mouth.
sing VR to sell rooms, F&B, conferencing, events and more U The roadmap to implementing VR in your property. Time, costs, longevity Measuring VR engagement and ROI VR case study examples
2pm - 2:40pm
SEMINAR THEATRE B
TECHNOLOGY CHALLENGE: THE FRICTIONLESS HOTEL EXPERIENCE Rhett Holt, Futurist, Allotz (Facilitator) Christy Laurence, CEO, Plann Dave Holt, CEO & Co Founder, We-Date Fabian Bartnick, VP Asia Pacific and International Business, LodgIQ New technology and the new generation are fast approaching. With them comes a new set of expectations on hotels and accommodation. How will hoteliers handle these new expectations while accommodating the legacy needs of now? Join our panelists as they are put to the test through a series of scenarios involving technologies including: • • • • •
26
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
ace recognition and check-in F Face recognition and room keys Emotion based booking Booking through a verbal interface Checking in with Robots
WHO ARE WE?
Apparition media is an out of home advertising company that specializes in hand painted murals. We are a sign writing company that has adapted a modern, artistic approach to a traditional medium. We started 3 years ago in a small warehouse in Fitzroy as a group of mates wanting to have a crack at starting a business. Since then we have grown into a company with over 30 staff across office in Sydney, Melbourne and Brisbane.
WHAT DO WE DO?
We deal with the worlds biggest brands and execute campaigns on a national scale. Along side our advertising campaigns we are focusing on mural installations in commercial buildings. Whether it is in the hotel lobby, penthouse suite or exterior of the building, we can paint on anything, anywhere. Let us bring bring your space to life.
CONTACT
Melbourne (03) 8582 8626 537 George Street, Fitzroy 3068
Sydney (02) 8321 8849 204 Belmont Street, Alexandria 2015
stevenseagal@apparitionmedia.com.au apparitionmedia.com.au
SEMINARS
2pm - 2:30pm
DESIGN & EXPERIENCE STAGE
SEMINAR THEATRE A
MID-SIZE INDEPENDENT HOTEL TRIPLES REVPAR GROWTH [CASE STUDY]
Eleena Tan, Strategy Director, BrandWorks
Andreas Palmqvist, Director, Hotel Strategy Co
Michael Tan, Creative Director, BrandWorks
Michael Harper, Co Founder, Hotel Strategy Co
The Complete Customer Experience. In a world where there is rapid change, disruption, uncertainty, and fragmented consumers, the role of design and experience has become more valuable than ever before to help brands better connect with their audience. Competition creates new opportunities and a strong visual design language is helping forward-thinking companies gain a competitive advantage by offering a complete experiential dining experience, by bridging the gap between their brand and an ever-changing market of consumers.
Learn how this suburban mid-size hotel went from bewildered and breakingeven to having a clear path to growth in just 12 months. In a relatively strong suburban market that was tracking at 7.8% RevPAR growth, this business was able to grow their RevPAR at triple the market rate.
Eleena and Michael Tan, from experiential design agency, BrandWorks Melbourne, Australia, will discuss the importance of ‘redefining the customer experience’, where brand, interior design and dining all come together offer the complete customer experience. Takeaways: • T he 5 key touchpoints for creating the ultimate customer dining experience • The Design Connection & impact - explore best practice hotel brands locally and abroad that have had success and becomE iconic • Experiential dining ‘5-step’ process: a design toolkit that gives you the steps to building a cohesive brand, interiors and dining experience that delights customers
2:30pm - 3pm
SEMINAR THEATRE A
PATH TO A PAPERLESS HOTEL: THE FRASER HOSPITALITY STORY [CASE STUDY] Howard Phung, IT Manager, Fraser Hospitality Join seasoned hospitality IT veteran Howard Phung as he breaks down the five year project overhaul of Fraser Hospitality’s IT platforms. From gaining management buy-in, to challenging the status quo, integrating a new technology stack and eventually delivering a new Property Management System that has become the benchmark for all new properties across the 148 property international group. Howard will deep dive into his paperless campaign, which now delivers smoother check-ins, a technology led housekeeping system, and operating efficiencies cost savings across all functions of the property. He’ll share the challenges, successes and failures that contributed to getting this project off the ground and implemented in all Australian properties.
2:30pm-2:50pm
SEMINAR THEATRE C
WHY PERSONALISATION MATTERS AND HOW TECHNOLOGY CAN HELP [HOW-TO SESSION] Benjamin Weinmann, Manager, Hotel Distribution - Pacific, Amadeus Gordon Bayne, Global Commercial Director, TRAVLR // The Bali Bible Join Benjamin Weinmann from Amadeus and Gordy Bayne from Travlr as they explore how you can use the data you’re already collecting and simple technology solutions to master the art of “Personalisation”. This is not another session on the hype, this is a “How-to” session to help you actually start ‘delivering’ personalisation. This session will cover: • • • •
Profile on the modern traveller Why personalisation matters for your business How you can get started The Travlr case study and wins using personalisation
2:50pm - 3:10pm
SEMINAR THEATRE C
SEGMENTATION + PERSONALISATION = HIGHER ROI IN PAID MEDIA Peter Johnson, CEO, Intouch Data Paid media presents an extensive menu of options to hotels today – from paid search and display advertising to social media advertising and more. With so much to choose from, this session will help you best invest your resources in a way that aligns these platforms with your revenue strategies. Leave with knowledge of: • Identifying the right metrics • Overlaying those metrics with the right advertising platforms How to use your own data to segment and personalise advertising to convert at a higher ROI
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3:30pm - 4pm
DESIGN MEETS FOOD: DELIVERING THE EXPERIENTIAL DINING EXPERIENCE EVERY GUEST EXPECTS
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
In this session you’ll gain insight into the key steps they took to grow their business to a level they were struggling to reach due to technology overwhelm, operational challenges and a fast changing industry.
3.30pm-4:10pm
SEMINAR THEATRE B
HOTELIER DISCUSSION: RATE PARITY [PANEL] Amit Peshawaria, Director of Business Development for Australia, New Zealand & Pacific, OTA Insights (Facilitator) Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Manav Khera, Revenue Director, Revnmore Consulting Shankar Kotha, General Manager- Revenue Management & Online Distribution, Minor Hotels Join our panel of hotel revenue professionals as they deep dive into the topical rate parity discussion. This session is open forum and you are encouraged to come with questions, participate and share your take on rate parity and optimising its impact in your distribution strategy. Discussion points: • • • •
urrent issues hotels are facing with parity and why this is a problem C Identifying the disconnect many hotels face when trying to manage parity How do you optimise your channels to manage parity? What is the future of rate parity for hoteliers, OTAs and metasearch?
3:30pm - 4pm
SEMINAR THEATRE C
PEOPLE, CULTURE, BRAND: ENSURING YOUR TEAM CULTURE REFLECTS YOUR BRANDING Ian Segail, General Manager, Jam and Co Peter Drucker wrote: Culture Eats Strategy for Breakfast. Organisational culture is a competitive advantage. So whilst a great marketer can create a brand that stands out in a crowded marketplace, maintaining that brand is a full-time job. You need a company culture that continues to reflect and strengthen your brand. Because without a strong culture, your guests, and eventually employees, will stop believing in the promise of your brand and the business will suffer. This session will cut through all the ‘fluff n puff’ and mystique surrounding the creation and institutionalising of a customer-centric organisational culture. You’ll discover: • W hat organisational culture really is & its impact on organisational success. • The most reliable tool for uncovering the real truth about your current organisational culture • The 3 questions that must be answered for you to be able to communicate your brand story crisply, thus making it easily adopted and permeated into every aspect of your business. • The simple tool to measure the gap between where your current culture is now and where you want it to be and how to create an easy to use 90-day road map for how to get there. Culture is a commitment, not a poster on the wall. It’s not about putting your purpose, values, and culture on paper and hanging it on the wall. Sustainable culture requires a focused effort to institutionalise it and ensure it permeates every aspect of your business. Whilst it’s not an easy task, it is one worth prioritising.
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EXHIBITORS
EXHIBITOR LISTINGS ACCOMMODATION ASSOCIATION OF AUSTRALIA C47 The Accommodation Association of Australia is a 100% member-owned, not-for-profit organisation. For over 50 years, we’ve been protecting and strengthening businesses in the accommodation industry in Australia. AAoA represents motels, hotels, apartment hotels, caravan/tourist park, self-contained units, bed & breakfast and resorts. mail@aaoa.com.au aaoa.com.au AH BEARD
B41
Established in 1899, AH Beard is the choice of Australia’s leading Hotels and Resorts. Our hand crafted Mattresses, made in our 7 factories across Australia and NZ, win acclaim from Guests and operators alike. At AH Beard, our purpose is clear - Improving people’s lives through better sleep. commercial@ahbeard.com ahbeardcommercial.com AIRCHARGE
G34
Aircharge is the international market leader in wireless charging solution...but charging s is only the beginning. With over 5000 locations, Aircharge is proven to enhance the overall customer experience, and increase the average customer spend through digital integration with your existing app, POS and room service ordering systems. andrew@chargespot.com.au air-charge.com.au AIRHYGIENE TRAINING
A45
We have the industry knowledge you need. As HVAC industry professionals with a combined 80 years of experience to share that simply can’t be found elsewhere. Our Split System Hygiene training programs can be delivered in a live training environment or at your premises. david.jones@airhygienetraining .com.auv airhygienetraining.com.au
ALLOTZ
E33
Allotz is an automated cloud-based hotel management, channel management, guest acquisition and revenue optimization solution. Market Insights, real-time channel analytics and automated yield optimization across all channels are only a few features that feed into its cutting-edge Hotel Management System. We deliver innovative, productivity enhancing solutions to all accommodation providers allotz.com AMBIUS INDOOR PLANTS
C03
Ambius is a leading provider of indoor plantscaping services, committed to creating healthy, beautiful and sustainable environments for our customers. Ambius has dedicated design and service teams to ensure you get all the amazing benefits indoor plants have to offer. charbel.coorey@rentokil-initial.com ambiusindoorplants.com.au ANGIE HOSPITALITY
D26
Angie Hospitality is the developer of Angie, the world’s first voice-activated interactive guest room assistant and in-room WiFi access solution, purpose-built for the hospitality environment on an enterpriseclass, cloud-managed platform. Winner of the 2017 TechOvation award and led by industry veterans, Angie Hospitality is headquartered in Silicon Valley and London. michael.vargosko@angie.ai angie.ai APPARITION MEDIA
A57
Apparition Media is a sign writing company that has adapted a modern, artistic approach to a traditional medium. Whether its painting a Mural in a hotel lobby, penthouse suite or on the exterior of a building, we can paint anything, anywhere. Let us bring your space to life. stevenseagal@apparitionmedia .com.au apparitionmedia.com.au
APPLIANCES ONLINE COMMERCIAL
E55
Appliances Online Commercial supplies whitegoods and AV equipment to businesses anywhere in Australia. We are proud to work with hotels, builders, developers, architects, designers, and more. No matter how large or small your project, our Commercial Division can help you. peter.evans@winning.com.au appliancesonline.com.au ARCADE TRADER / CRAZY CRANES
F46
Arcade Trader and Crazy Cranes has over 35 years of experience in the Family Entertainment Industry. Arcade Machines, Skill Testers, Pinballs, Table Tennis, Freeplay Machines are all available. Call us today on 1300 309 890 to see how we can assist in supplying entertainment concepts for your venue. sales@arcadetrader.com.au arcadetrader.com.au ARMSTRONG FLOORING
B07
Offering exceptional customer service, technical support and responsible environmental practices, Armstrong Flooring’s extensive Australian distribution network offers a range of products stocked in Australia. These include Fitnice Woven Vinyl Flooring, Natural Creations Luxury Vinyl Plank, and the Australian manufactured ranges of Accolade Plus, Wallflex and Australis Vinyl Sheet products. customer_services@ armstrongflooring.com armstrongflooring.com.au ASAHI PREMIUM BEVERAGES
E41
Asahi Premium Beverages has a broad portfolio of beverage brands to suit adult consumers and their lifestyles. The range includes premium and mainstream beer brands, craft beers, premium cider, a leading ready-to-drink (RTD) portfolio as well as premium full strength spirits. We also sell the Schweppes non-alcohol portfolio. peter.sando@asahi.com.au asahi.com.au
novacancy.com.au
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EXHIBITOR SPOTLIGHT EXHIBITORS
ASSA ABLOY HOSPITALITY OCEANIA
D06-1
BELGOTEX INTERNATIONAL GROUP
BLOOMINGDALES B03
B14
ASSA ABLOY Hospitality is the global leader in hotel security technology, with products installed in over 45,000 properties worldwide, securing in excess of 8 million hotel rooms. Our comprehensive range of security and technology solutions comprises VingCard electronic locks, Elsafe in-room safes, mini bars and many more hospitality products.
The Belgotex Group is an interior textile Group active in 5 Continents with manufacturing facilities in Australia, France, Belgium, Brazil and South Africa. Our manufacturing resources focus on the Hospitality, Commercial Office and Health Care markets. Our portfolio embraces Woven Textile Fabrics, Customised Carpet and Carpet Tiles and LVT.
Bloomingdales Commercial celebrates innovative design in commercial lighting, mirrors and occasional furniture. From small to large projects, we are driven by a simple guiding principle - to make it easy for our clients. With strong international supplier partners, we streamline project management and deliver service and product quality excellence.
michael.benikos@assaabloy.com assaabloyhospitality.com
ian@belgotex.com.au belgotexinternational.com
info@bloomingdales.com.au bloomingdales.com.au
ASTRALPOOL AUSTRALIA
BEV MARTIN TEXTILES
D60
F56
BOYD BLUE
C14
AstralPool Australia is a part of Fluidra, a multinational group devoted to the development of solutions for the sustainable use of water in its leisure, sports and therapeutic applications. We have 45 subsidiaries, and able to serve more than 150 countries, ensuring the same business approach, quality and standards worldwide.
We are an importer/distributor of commercial grade hospitality products, established in 1970. Sales offices in Queensland, Melbourne, Perth, main office and warehouse situated in Ingleburn NSW. QA quality assured business, dedicated to the consistent quality of our products and with providing high standards of customer service to our industry.
Boyd Blue is a leading design brand with a diverse offering of luxury Furniture, Lighting, Art, Rugs, Accessories and Outdoor. Boyd Blue and partners offer purchasing and procurement managers the opportunity to leverage from in house stock collections or collaborate with their team to modify stock and develop customised solutions.
marketing@astralpool.com.au astralpool.com.au
sales@als.net.au als.net.au
contract@boydblue.com boydblue.com
AVICO
F27
Avico is your one stop shop for your AV solutions in your hotel. Including: Commercial Mount Solutions: Brackets, Video walls, Hotel dedicated tablet hard ware and software solutions. Display range & Hotel TV range Services. Digital Signage and Commercial Services. Installation and service coordination. Metal fabrication design and certification gil@avico.com.au avico.com.au BARESQUE
B02
Baresque - the interior designer’s destination Australia’s premier distributor of wallcoverings, fabrics, architectural finishes and acoustics solutions. With a client portfolio spanning hospitality, health, retail and education, Baresque is the ‘go to’ for inspiration, service and renowned for offering a wide variety of quality commercial interior finishes.
BISONHOME
A23
bisonhome designs hand-crafted stoneware and porcelain vessels in a variety of classic colours. We are a design company with an emphasis on innovation and quality and extensive experience in ceramics and glass manufacturing. Our BRIAN TUNKS collection features elegant facetted glass vessels along with timber and fabric accessories. info@bisonhome.com bisonhome.com BITE SIZE GROUP
info@baresque.com.au baresque.com.au
E53
BFE is an Australian owned family operated company that’s been in the fitness industry for over 25 years. BFE offers the highest quality fitness & accessories products from entry level right through to medical equipment. Our international brands include York Fitness, Spirit, Sole, Xterra, Nike & UFC. rodd@boylesfitness.com.au boylesfitness.com.au BRITANNIA TEXTILES
E37
With over 130 Royal Fine Food Awards, including the prestigious Award of Outstanding Excellence, Bite Size Group are the very best in Australian-made gourmet amenities. Specialising in premium coffee and tea accompaniments, petit fours and deluxe turn-downs, Bite Size offer award-winning solutions for food service, conferencing, marketing and accommodation. info@bitesizegroup.com bitesizegroup.com
BOYLES FITNESS EQUIPMENT
C60
Britannia Textiles are importers and suppliers of high quality commercial linen and mats. We source high quality products from various countries ensuring that we provide the best to our customers. We understand your requirement and will provide you the right solution at the right price. sales@britanniatextiles.com britanniatextiles.com BROADBAND SOLUTIONS
E14
Broadband Solutions is one of Australia’s most innovative telecommunications service providers, offering tailored voice, data and cloud solutions to businesses across the globe. What sets us apart from others is our vision and dedication to provide services specifically designed to meet your unique needs. info@broadbandsolutions.com.au broadbandsolutions.com.au
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NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
EXHIBITORS
BUDGET MOTEL CHAIN | USEROSS
CARMODY GROUP G56
Beginning in 1978, the Budget Motel Chain was the first motel chain in Australia, 100% Australian owned and operated by its members. The only motel chain with its own Channel Manager, UseROSS. We also provide members with in-house IT support and assist with social media, marketing and advertising. admin@budgetmotels.com.au budgetmotels.com.au BUSY NIPPERS - CHILDREN’S ACTIVITY PACKS
A79
Drive loyalty to your brand by using Australia’s largest range of bright, engaging children’s activity packs with 10 different product options and 50+ designs to choose from. Introduce a new family dimension to your business by adding value to family groups visiting your establishment and attracting more repeat business. info@busynippers.com.au busynippers.com.au
C26
CLEARLIGHT DESIGNS
C20
Launching the new look CARMODY GROUP and celebrating our 50th Project. Experience is everything and CARMODY GROUP is a leading Hospitality FF&E company offering Design and Construct contracts + Bespoke FF&E + FF&E Catalogues Genuine creative design + smart build, delivering superior ROIs.
Clearlight Designs is proud to produce the world’s finest illuminated mirrors. We use the best components and manufacturing practices to ensure product longevity. Our mirrors are designed by us, so you can be confident that we know what we are talking about. We manufacture them here in Sydney, Australia.
simon@carmodygroup.com.au carmodygroup.com.au
info@clearlightdesigns.com.au clearlightdesigns.com.au
CHECK INN SYSTEMS & TOPSS F38
CMS HOSPITALITY
We have been providing Kiosks, KeySafes & other cost saving technology for the hospitality sector since Feb 2000. We have a wide range of Kiosk and KeySafe options as well as unique Door Locking Solutions. Fully unattended motel-management, connect to several property management systems. Optional 24x7 live assistance. stevet@checkinn.com.au checkinn.com.au
G28
Since 1983, CMS Hospitality has been developing software solutions to meet the business needs of lodging operators throughout the hospitality industry. Our solutions are used widely by a diverse range of clientele that includes: Boutique Hotels, Backpacker Hostels, Large Resorts, City Hotels, Serviced Apartments, C&B Venues, Motels, and Chain Operators. sales@cmshospitality.com cmshospitality.com
I N T E R N AT I O N A L A U S T R A L I A Skål is a professional organisation of tourism leaders around the world, promoting global tourism and friendship. It is the only international group uniting all branches of the travel and tourism industry. Its members, the industry’s managers and executives, meet at local, national, regional and international levels to discuss and pursue topics of common interest.
SKÅL BENEFITS SEMINARS | B2 // WORKSHOPS // SUPPORT // INTERNATIONAL CONGRESES // WORLDWIDE RECOGNITION // NETWORKING // PROFESSIONAL CONNECTIONS
For more information visit:
www.skal.org.au
Australia ADVER.indd 2
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EXHIBITOR SPOTLIGHT EXHIBITORS
CODELOCKS ASIA PACIFIC
F36
Codelocks manufacture the new SMART Lock range of locks which makes access control easier, offering flexibility and convenience by providing a range of entry methods including the use of pushbutton code, smart card or smart, or time based access enabling users to choose the most suitable access method. sales@codelocks.com.au codelocks.com.au COMFORT SLEEP BEDDING
B08
Established in 1981, Comfort Sleep have been supplying Australia and parts of Asia with Australian Made commercial bedding to cater for all types of properties from budget motels to Premium 5 Star Casino properties. Our range is ideal in commercial settings that require high standards of comfortable yet affordable bedding. laurenm@comfortsleepbedding .com.au comfortsleepbedding.com.au
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CORPORATE ART
A27
Corporate Art is Art Consultancy known for cutting edge services within the accommodation industry. Working alongside their clients to meet project budgets, briefs and deadlines. We have a team of highly qualified team of consultants, framers and an array of innovative creatives and manufacturing technologies, delivering worldclass finished artwork.
C25
Since 1981, Cotswold InOut Furniture has been a leader in the furniture industry with its superior products, knowledge and focus on excellent customer service. Cotswold services Australia with high quality, durable and unique furniture items, which is a result of its exclusive import arrangements with highly esteemed international brands. sales@cotswoldfurniture.com.au cotswoldfurniture.com.au
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
B26
Crystal Bathrooms is a company highly dedicated to providing you with a quality, affordable bathroom renovation service. Our quality work and excellent customer service has made us one of the most trusted names in the business. info@clienteldevelopments.com.au crystalbathrooms.com.au DAYUSE.COM
info@corporateart.com.au corporateart.com.au COTSWOLD INOUT FURNITURE
CRYSTAL BATHROOMS
G32
Dayuse.com is the world leader in daytime hotel reservations and is a key figure in the hospitality revolution. By offering guests a novel experience that transforms hotels into daytime living spaces, Dayuse.com is shaking up industry codes. We provide consumers with readily-available services to complement a hyper-connected lifestyle. sophie@dayuse.com au.dayuse.com
EXHIBITORS
DESIGNING SPACES AND PLACES A31 FURNITURE, ART AND DESIGN. Designing spaces and places supply turn key solutions for Hotels, resorts and managed apartments. Our FF&E packages are designed specifically for each projects design and budget requirements. Our experienced Designers are well equipped with over 20 years’ industry experience. info@spacesplaces.com.au spacesplaces.com.au DESONS FURNITURE
B23
Established in 1992 as an Australian furniture manufacturer, Desons Furniture has since grown into a front-line supplier of contract grade furniture with a constantly growing range across all sectors of the commercial furniture industry, serving thousands of clients and fitting out projects large and small throughout Australia. hello@desonsfurniture.com.au desonsfurniture.com.au
DIVERSEY AUSTRALIA
C61
For over 94 years Diversey’s revolutionary cleaning and hygiene technologies have provided confidence across global sectors, with solutions including: cleaning products, systems and services that efficiently integrate chemicals, machines and sustainability programs. We safeguard our customers’ businesses, contributing to productivity improvements, lower total operating costs and brand protection. sandra.bell@diversey.com diversey.com DUETTO
E22
Duetto’s Revenue Strategy Platform and suite of cloud applications address hospitality’s complexity in distribution and technology, providing powerful solutions that increase conversion, guest loyalty and revenue. murtaza@duettoresearch.com duettocloud.com
DYSON APPLIANCES (AUST.)
C06
Dyson is a leading global technology company, committed to developing breakthrough technology and solving the problems others ignore. From inventing hand dryers that use 690km sheets of air, powerful LEDs lighting technology, a completely re-thought hair dryer and bladeless fans, heaters, humidifiers and intelligent air purifiers. aucommercial@dyson.com dyson.com.au/forbusiness EADIE LIFESTYLE PLANINSEK ART
A09
Eadie Lifestyle creates high quality soft furnishings. Chloe Planinsek creates amazing artwork. These two iconic names have joined forces to introduce an exciting new concept of co-ordinated textiles & wall art that add luxury & bespoke attention to detail to Hotel Interiors & Commercial Projects. sales@eadielifestyle.com.au eadielifestyle.com.au
Bed Linen | Towels and Bath Mats | Table Linen Cleaning Cloths | Health Textile | And More… Importers and suppliers of commercial grade linen to commercial laundries, hospitality and health sector. We welcome you to visit us at Stand C60 to view our product range and discuss future opportunities.
Britannia Textiles www.britanniatextilles.com | sales@britanniatextiles.com
novacancy.com.au
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EXHIBITOR SPOTLIGHT EXHIBITORS
EASTERN PRUDENTIAL INSURANCE GROUP F54 Eastern Prudential Insurance Group is the go to broker for accommodation insurance, including hotels and motels. We can provide you with innovative and comprehensive insurance solutions from Australia’s top Insurers. We take into account all business operations and needs, and advocate a portfolio with present and future in mind. enquiries@easternprudential.com.au easternprudential.com.au
ECOSMART FIRE
Whether you’re creating a custom fireplace feature, or looking for an out-of-the-box system, we have a stylish solution to suit your needs. The EcoSmart Fire collection of bioethanol fireplaces is incredibly versatile and gives you absolute installation flexibility to create exactly what you want, without any hassles or restrictions. info@thefirecompany.com.au ecosmartfire.com EHOTELIER
ECOSA
C07
Ecosa makes quality bedroom essentials for the perfect night sleep. Our products include: mattresses, toppers, pillows, sheets, duvet covers, silk pillowcases and more. support@ecosa.com.au ecosa.com.au
E15
eHotelier provides continuous professional development to industry professionals through online learning, career development, reference material and collaboration. Learning materials are created by industry experts, associations and institutions from around the world
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NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
under the guidance and endorsement of leading industry educators, and are recognised by the industry globally. sales@ehotelier.com ehotelier.com ELECTROLUX PROFESSIONAL
B45
With almost 100 years of expertise, Electrolux Professional is a global leader in commercial foodservice and laundry solutions. Electrolux Professional has a strong commitment to sustainability with I.S.O. 14001 certified manufacturing facilities delivering innovative solutions that lower energy, water and detergent consumption. professional@electrolux.com.au professional.electrolux.com.au
EXHIBITORS
EXCLUSIVE WALL COVERINGS
C22
A design-focused studio committed to creativity and innovation, Exclusive Wall Coverings can transform your home or commercial space with custom print digital wallpaper and mosaic tiles that capture your imagination. With a skilled team of graphic designers and installers we have helped hotels transform regular rooms into alluring suites. info@exclusivewallcoverings.com.au exclusivewallcoverings.com.au EXPRESSO SERVICES
E38
Expresso Services has been providing the accommodation industry with a broad range of supplies and equipment for over 30 years. With a reputation for quality service, built upon the establishment of long term relationships with our customers, we make the supply process easier than you thought possible.
EXQUISITE SOLUTIONS
A21
Exquisite Solutions is a supplier of bespoke window and soft furnishings for a range of quality residential, hospitality and commercial projects. We work with Australia’s leading window furnishing manufacturers and soft furnishing suppliers to deliver only the very best of material quality, workmanship and installation by professional tradesmen. matthew@exquisitesolutions.com.au exquisitesolutions.com.au FCS COMPUTER SYSTEMS
F19
Founded in 1982, FCS Computer Systems are the leaders in hospitality technology solutions and services with an extensive portfolio of integrated products enabling hotels to deliver the best guest experiences. Trusted by the world’s leading hotel brands with more than 5,000 hotels and over 8,000 installations in 32 Countries.
FIVE STAR HOSPITALITY- WINHMS & WINCLOUD D28 Five Star Hospitality proudly introduces WinHMS and WinCloud - a premium PMS for hotels, motels, resorts and serviced apartments in Oceania region. Used in 1400+ properties across 25 countries and supported 24x7, WinHMS consists of 25+ core and specialised, fully integrated, user-centric modules. Please visit our website for details. tarun@fivestarhospitality.com.au fivestarhospitality.com.au/winhms FUNBOX ACTIVITIES
D51
Kids Mess Free Activities - Keeping kids happy, excited & entertained. info@funbox.com.au funbox.com.au
sales.aufcs@planet1world.com fcscs.com
sales@expressoservices.com.au expressoservices.com.au
novacancy.com.au
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EXHIBITOR SPOTLIGHT EXHIBITORS
FUTURE CLASSICS FURNITURE B05 Future Classics Furniture is a specialist furniture wholesaler. Its team have been providing furniture and design solutions for close to 30 years. We stock a wide range of high grade furniture for commercial, hospitality and residential spaces as well as offering a custom-made service to meet any specific project requests. info@futureclassicsfurniture.com.au futureclassicsfurniture.com.au GLAMXPERIENCE PTY LTD
E44
GlamXperience is specialised in designing, manufacturing and building fully equipped “glamping” accommodations for the tourism- and hospitality market in Australia and Asia.
GOLDEN CHAIN MOTOR INNS
Golden Chain is the largest motel chain in the Asia Pacific with around 200 locations spread through Australia, Indonesia and the Pacific Islands. As a true co-operative, our independent owner/operators have the flexibility they need in managing their own business whilst benefiting from the strength of a large organisation. email@goldenchain.com.au goldenchain.com.au GOPLAY COMMERCIAL PLAYGROUNDS
G51
Goplay - manufacturers of quality Australian made playground equipment. Goplays philosophy of ongoing relationship has served both us and our customers very well over many decades. We are very proud of service to repeat customers from small venues to large chains who relying on Goplay for their playground needs. info@goplay.net.au goplay.net.au
info@glamxperience.com glamxperience.com.au
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NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
GRANITE TRANSFORMATIONS
A14
Granite Transformations are the leaders in commercial applications. Our brilliantly engineered stone is only 6.5mm thick and has a lifetime warranty. We specialise in going over the top of existing surfaces and door replacement, meaning less cost and usually completed in one day. We can also design and build new. info@granitetransformations.com.au granitetransformations.com.au GROUPON
E12
Groupon is a global leader in local commerce and a proven marketing and distribution platform for over 1 million businesses globally. With no upfront costs, collaborate with our team of travel experts to build a compelling digital campaign targeting 4.5 million ANZ customers using our App. wnagle@groupon.com groupon.com.au
EXHIBITORS
GUESTSCORES
G33
GuestScores enables a digital communication channel with your in house guests including intelligent real-time interaction, contingent responses and automation. The GuestScores platform focuses on a rich suite of in house engagement functionalities. Operating as a standalone system or integrated with your Wi-Fi and PMS solution. It’s a game changer! rob@guestscores.com guestscores.com HEALTHPAK
A83
Heliocol Pool Heating is an Australia wide specialist in the heating of commercial swimming pools. Solar, Gas, Heat Pumps or Covers - we utilise whichever option or combination will best suit the requirements of the owner or site manager. Ask for copies of case studies and a free ROI analysis. enquiry@heliocol.com.au heliocol.com.au HERITAGE BRANDS
E59
Family owned since 1956. When we say we manufacture everything, we mean everything. From our own essential oils, to our naturally based, biodegradable hair & skin care formulations, even our bottles and caps. We are committed to producing the highest quality and most environmentally and ethically sound amenities possible. info@healthpak.com.au healthpak.com.au
HELIOCOL POOL HEATING
C46
We are an Australian owned business and proudly own In Essence and 2XP among other brands that have stood the test of time. In Essence has 30 year’s expertise in sourcing and blending the finest pure essential oils. 2XP delivers SPF 50+ protection created in partnership with Surfing Australia. Vy.Au@heritagebrands.com.au heritagebrands.com.au
HOMEDICS AUSTRALIA
E39
Over the last 25 years, HoMedics has grown into a global leader in personal wellness; manufacturing some of the world’s best known brands in personal health, wellness, and electronics in more than 60 countries. HoMedics brands include; The House of Marley, Salter Housewares, Sol Republic, Ellia and JAM Audio. david.hudd@homedics.com.au homedics.com.au HONEYBADGER TECHNOLOGIES E08 World leading Guest Technologies for the Australian Hospitality Market. For over a decade, HoneyBadger Technologies have implemented best-of-breed guest technology solutions in the Australian and South Pacific hospitality sector. NOW partnering with global leader, SONIFI, and powered by GOOGLE CHOMECAST, HoneyBadger is setting new standards for guest in-room entertainment. sales@honeybadger.tech honeybadger.tech
Eadie Lifestyle represents timeless elegance & affordable luxury. Renowned for classic design, rich textures, natural fibres & clean lines all made with love and proudly unique. Chloe Planinsek is a Melbourne based commercial artist who paints primarily large scale, abstract and cloud inspired artworks for the Interior Design industry across Australia and Internationally.
STAND NUMBER A09
These two iconic names have joined forces to introduce an exciting new concept for Commercial Interiors. Exclusively co-ordinated textiles and wall art that add luxury and bespoke attention to detail to Hotel interiors and commercial projects. For enquiries contact: E: sales@eadielifestyle.com.au P: +61 2 497 6309
novacancy.com.au
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EXHIBITOR SPOTLIGHT EXHIBITORS
HOTEL STRATEGY CO.
F07
A Clear Path to Growth! We help motivated Hotel Managers who are confused by rapid industry change and overwhelmed by technology, create a Clear Strategy for Growth so they gain control of their business and know exactly what to do next! growth@hotelstrategy.com.au hotelstrategy.com.au INFOR HOSPITALITY
F13
Over 20,000 hotels in more than 100 countries are using Infor Hospitality software to increase sales by over 30% and maximize revenue up to 7%. From independent hotels, small chains, or a global brand, with Infor Hospitality you get scalable cloud ready solutions, featuring out-of-the-box functionality that delivers measurable results. craig.dennington@infor.com infor.com/industries/hospitality
INNOVA GROUP
D52
INTOUCH DATA
D18
Australian-owned manufacturer and supplier of quality, flexible furniture solutions that are stylish and complementary to today’s modern interior designs. Our new division I.G Design is focused on supporting the A+D / Specification market across hospitality, hotels, resorts, education and mixed use commercial furniture.
Intouch Data work with individual properties and hotel chains, providing turnkey solutions to their hotel data; including data extraction, CRM and BI. Using the most up-to-date and secure technology, backed with great service and support, Intouch Data aim to assist the hotel industry to turn hotel data into revenue.
greg@innova-group.com.au innova-group.com.au
pj@intouchdata.com intouchdata.com IRIDIUM SECURITY
INNQUEST AUSTRALIA
F05
F26
Iridium Security is the Australian Master Distributor for Orbita Technology Hotel RFID Locking Systems products. With in-room safes, minibars and energy saving switches we can provide the accommodation industry with a cost effective lock management solution.
InnQuest Australia provide software solution sales, consultation, support and training to clients in all areas of the hospitality industry from full featured property management and event management software to trust accounting solutions. Years of operational experience enables our team to provide our clients with the highest levels of service.
info@iridiumsecurity.com.au iridiumsecurity.com.au
sales@innquest.com.au innquest.com.au
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EXHIBITORS
IVEND GROUP
A48
National Vending Solution. Please visit our stand for more information.
G52
Jason Commercial is one of Australia’s largest manufacturers and suppliers of Pillows, Bedding, Bed Linen, Towels, Blankets, Electric Blankets & Soft Furnishings, and have been providing the hospitality industry with premium quality textile products for over 50 years. vicki.lugg@mcneil.com.au jasoncommercial.com.au
D54
KNOWCROSS
Dress to Impress! At JHD we believe staff uniforms are your company’s 3D brand. We understand the importance of function & value while providing unique design solutions leaving a lasting impression and memorable guest experience.
daveh@ ivendgroup.com.au ivendgroup.com.au JASON COMMERCIAL
JHD - JANET HINE DESIGN
F34
Knowcross is the global leader in providing software products for hotel operations, which helps in increasing efficiency and enhancing guest service, with a direct impact on the bottom-line. The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. apoppe@knowcross.com knowcross.com
me@janethine.com janethine.com
KONCEPT KONNECT SERVICES JUST DIGITAL SIGNAGE
G31
Just Digital Signage helps hospitality, conferencing and accommodation venues share key information with patrons via modern, innovative digital signage. We provide hardware, software and support, including our cloud-based solution, Aeris Concierge Cloud, which currently connects over 500 screens in hotel foyers and meeting rooms across Australia and New Zealand.
G25
Helping your tourism and hospitality business to Seek, Build and Grow. We provide an outsourced support service that assists accommodation with their sales & marketing to improve occupancy and revenue whilst you, the management, focus on the day to day running of your operation, customer service and guest experience. Enquiries@konceptkonnect.com konceptkonnect.com
sales@justdigitalsignage.com.au justdigitalsignage.com.au
2XP AUS
2XP_AUS www.2xp.com.au
novacancy.com.au
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EXHIBITOR SPOTLIGHT EXHIBITORS
MATERIALISED
C30
Materialised has over 37 years of experience servicing the furnishing textile and wall covering needs of the hospitality, health, education and leisure industries across Australasia. All our products are developed for the contract market where high specification is required whilst ensuring the aesthetics are never compromised. Belinda.price@materialised.com materialised.com METRA AUSTRALIA
G18
METRA Australia develops and implements industry-leading innovative Electronic Locking Systems and Access Control solutions to customers across Australia. admin@metraaus.com.au metraaus.com
MICROHIRE
D12
Whether you need audiovisual for your product launch or require assistance in designing your awards gala dinner, Microhire can deliver the solution you need. We offer Australia’s most advanced and diverse range of event staging equipment and services, our specialist event designers are dedicated to ensuring your event is flawless. Fabiano.Rocca@microhire.com.au microhire.com.au MONDO ART PROJECTS
A67
MONDO ART Projects sources the best contemporary, large scale 2&3D artworks for your lobby, restaurant wall or any large space lacking intrigue. With our extensive database of artists and galleries, we will make your space uniquely identifiable. We also curate: smaller works, installations, commissions, art lighting and more. ask@mondoartprojects.com mondoartprojects.com
MURASPEC BY VISION WALLCOVERINGS
A66
Muraspec Wallcoverings is an international leader in the commercial and bespoke wallcoverings industry. We have extensive hospitality experience worldwide including projects with Four Seasons, Radisson and Shangri La Hotels. Muraspec will be exhibiting at No Vacancy for the first time in association with our Australian partner, Vision Wallcoverings. muraspec@visionwall.com.au visionwall.com.au NESPRESSO PROFESSIONAL
C38
Nespresso is pioneering concept of portioned premium coffee, we continue to innovate to bring the highest quality coffee experience. We look to meet the specific needs of your business, whatever your size or volume of coffee needed. Our professional coffee solutions are trusted by the world’s foremost hotels & restaurants. yasser.nada@nespresso.com nespresso.com/pro/au/en/home
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sales@honeybadger.tech
EXHIBITORS
NETGENBIZ.COM
E06
ONEWORLD COLLECTION
Netgenbiz (NGB) is a Singapore based technological solution provider and integrator, catering to the software needs of the business and hospitality industry. We aim to leverage on technology to help improve on your hotel’s and property’s processes and workflow to better serve your guests and improve productivity. shoaibkhan@netgenbiz.com netgenbiz.com NEWBOOK
E29
NewBook’s award-winning PMS/CRM solutions have proven track records in increasing bookings and reducing operating costs, helping transform businesses globally. NewBook draws on the latest technology to streamline operations, improve efficiency and enhance guest experiences, increasing the bottom-line. NewBook helps companies remove legacy systems and move to nextgeneration cloud solutions. sales@newbook.cloud newbook.cloud
B28
ORACLE HOSPITALITY
D22
OneWorld Collection has been delivering beautifully designed homewares to leading retail stores that include Harrods, Selfridges and David Jones for more than 25 years. Allow us to help you create beautiful spaces from over 1,000 products. Our ranges of high quality, unique pieces include Coastal, Classic and Loft styles.
Oracle Hospitality delivers a wide range of software and hardware along with a rapidly growing portfolio of cloud solutions - to enable our customers in the hospitality industry to provide superior service and experience to their guests. Accelerate your business with trusted, integrated hotel-management, point-of-sale and distribution solutions.
sales@oneworldcollection.com oneworldcollection.com
oraclehosp_ww@oracle.com oracle.com/industries/hospitality/
OPENSHUTTERS
B22
OpenShutters is Australia's leading design and manufacturer of plantation shutters, louvres and screens for use internally and externally. We have been making custom designed products for many of Australia leading architects and designers in our factory on the Central Coast of NSW for over 20 years. design@openshutters.com.au openshutters.com.au
Hospitality Sales & Marketing Association International (HSMAI) have created an Academy for Hotel staff working in Sales, Marketing, Revenue Management, Distribution & General Management.
MASTERS & INSIGHTS GET CERTIFIED REVENU
UP SKILL
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Build your career in Sales, Revenue Management, Marketing & General Management
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GET READY
hsmaiacademy.org info@hsmaiacademy.org
HOSPITALITY SALES & MARKETING ASSOCIATION INTERNATIONAL
novacancy.com.au
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EXHIBITOR SPOTLIGHT EXHIBITORS
OSIER BELLE DESIGNER OUTDOOR FURNITURE D38
30,000 independent, local and global chain properties in 140 countries.
Discover a difference with Osier Belle, a unique, exciting designer that combines the world's best materials to create stunningly indulgent, durable and luxurious outdoor furniture. Owning their private factory, Osier Belle can easily answer your desires and produce the highest quality, customised designs within timeframes unmatched in the industry.
amit@otainsight.com otainsight.com
info@osierbelle.com.au osierbelle.com.au OTA INSIGHT
E20
A25
Plantscaping Solutions offer a complete package for your artificial planting solution from a complimentary design and quote service too installation and ongoing optional maintenance to keep your plants looking fresh, we supply it all from large vertical gardens and water features to a small flower arrangement on your desk.
POOL RANGER
D48
Pool Ranger is one of the leading wholesalers to the Domestic and Commercial swimming pool and spa industry in Australia. We manufacture and distribute local and imported pool products throughout Australia. Selling top quality, recognised brands in the market. sales@poolranger.com.au poolranger.com.au
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
B04
Multi-sensory marketing represents a powerful opportunity to create long lasting relationships.
paul@plantscapingsolutions.com.au plantscapingsolutions.com.au
We provide user friendly revenue management tools, as the global leader in data intelligence for the hospitality industry. Years of constant development and collaboration with hotel partners has resulted in a simple-to-use, live business intelligence platform. We work for over
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PLANTSCAPING SOLUTIONS
PREMIUM SCENTING
Smell is the most powerful sense. Memories recalled by smell are more emotional and evocative than those recalled by sight or sound. With Premium Scenting you can build on these scent memories, elevating your brand through experiential marketing. tania.dalton@rentokil-initial.com premiumscenting.com.au RATEGAIN
E31
RateGain is a leader in hospitality and travel technology solutions for revenue management, rate intelligence, electronic distribution and brand engagement helping customers around the world to streamline their operations and sales. RateGain provides Cloud based solutions to Hotels, Airlines, Online Travel Agencies, Car Rental Companies, Cruise Liners & Tour/Wholesale Operators. marketing@rategain.com rategain.com
EXHIBITORS
RESONLINE CHANNEL MANAGER G27
REVINATE
F32
ResOnline is a leading Channel Management system providing a total solution for hotels, motels, bed & breakfasts, property managers and hostels to expand online distribution with ease. The software solution provides a complete platform to manage plus distribute rooms and rates on a global scale to increase bookings.
Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smarter decisions, resulting in increased direct revenue and guest engagement. Revinate counts tens of thousands of the world’s leading hotels as customers.
sales@resonline.com resonline.com
eddie@revinate.com revinate.com
RESORT PUBLISHING
B53
Resort Publishing are the proud publishers of leading accommodation industry trade journals and websites - The Accom Management Guide, Resort News and Accomnews.com.au. With a monthly readership of 62,000+ accommodation industry managers and professionals we provide a perfect solution for businesses looking to target the accommodation sector. t.svenson@resortpublishing.com.au accomnews.com.au
RMS - THE HOSPITALITY CLOUD E11 Software @ your service Integrated revenue and yield applications, guest engagement portals, real-time communication functionality, and operational portals to increase efficiency. Full distribution and channel management capability, enterprise logic platforms for chains/ groups, and integrations with third party providers improve customer recognition and maximise revenue. ly@rms.com.au rmscloud.com
RUBBERMAID COMMERCIAL PRODUCTS
D46
Rubbermaid Commercial Products (RCP) is a global marketer of consumer and commercial products with a strong portfolio of leading brands known for delivering superior performance, design and innovation. We are dedicated to being a global market leader in Healthcare, Hospitality, Foodservice and Property Management. rubbermaidcommercial.com.au RUCKUS NETWORKS
E28
Ruckus is the industry leader in hospitality Wi-Fi because we deliver a better guest Wi-Fi experience as a result of our unique, patented antenna systems. Now, with a complete range of PoE switches and integration with Hospitality IOT systems, talk to Ruckus regarding your complete hotel networking requirements. carl.jefferys@ruckuswireless.com ruckusnetworks.com
Wake Up to a New Tea Service… Premium Loose Leaf Tea
A new concept in Tea Service Visit us on Stand C45 to sample our range of 35 teas Australian Made & Owned T: +61 2 9958 2849 E: teascapesau@gmail.com Instagram: @teascapesau
www.teascapes.com.au Envelope Tea Bags
Pyramid Tea Bags
novacancy.com.au
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EXHIBITOR SPOTLIGHT EXHIBITORS
SAFE2PAY
D32
SIHOT HOTEL SOFTWARE
E26
SIMPLY 360
G26
Safe2Pay is Australia's only payments provider that directly integrates your hotel's CP and CNP transactions with Oracle Cloud's MICROS, Opera and Simphony. Safe2Pay has also developed FrontDesk - a white-labelled mobile app that puts all your hotel's offerings in one place, at the convenience of your guests.
SIHOT is a leading hotel management software offering complete solutions for the hospitality industry worldwide including chains, hotels, apartments, hostels, sporting facilities with the ability to customise your PMS with additional modules like yield, events, trust accounting, mobile apps and more.
With the latest in technology and superior quality take your online marketing to the next level. Our 360 virtual tours and photography will capture every angle to showcase your venue. Let clients see, hear and experience your hotel. Compatible for viewing on computers, tablets, smart phones and VR headsets.
ecohen@safe2pay.com.au safe2pay.com.au
management-au@sihot.com sihot.com
info@simply360.com.au simply360.com.au
SICO SOUTH PACIFIC
E58
For over 30 years SICO has supplied the Australian and South Pacific region with functions and conference furniture and back of house equipment. The SICO Range includes banquet & conference tables, staging, dance floors, room service equipment and roll away beds. info@sicosp.com.au sicoinc.com
SILIKAL
G50
SKG COMMERCIAL CLEANING
D56
SKG Commercial Cleaning is a highly regarded organisation specialising in the cleaning of commercial offices, retail centers and industrial sites. SKG has also been award by BSCAA, Cleaning Company of the year Award 2015/2016 and Finalist in 2017.
Silikal has been manufacturing heavy-duty, seamless and fast-curing floor coating systems for more than 65 years. Due to its non-porous nature–water, dirt and bacteria rest on the surface and are unable to penetrate the floor, making it hygienic and easy-to-clean. Silikal flooring has been certified as food-safe by HACCP. andy.khoe@silikal.com.au silikal.com.au
peter@skg.net.au skg.net.au
Your global partner for first-class floorings Reactive resins especially for kitchens, laundry rooms, hallways, cellars, refrigeration rooms, storage rooms, etc. in restaurants, cantines and hotels. Down in record time: cured and ready to go in only 1 hour! Even in cold storages! And they look great, can withstand even the harshest conditions, are hygienic, wear and tear resistant, have anti-skid surface grades, monolithic seamless surfaces, high chemical resistance as well as easy to take care of. Monolithic reactive resin floors from Silikal. Proven on many million square meters of flooring all over the world. On large and small surfaces. In new buildings, but also for renovations and repairs. More information? Just contact us.
Silikal Australia Suite 1102, Collins Tower 568 - 580 Collins Street Melbourne VIC 3000 | Ph: +61433 180 969 eMail: info@silikal.com.au · Internet: www.silikal.com.au
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NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
Our products comply with the Halal european guidelines
Our products are certified by HACCP International
EXHIBITORS
SLEEPMAKER
C34
SleepMaker® is part of The Comfort Group, one of Australasia’s largest bedding companies, with a proud history that spans over 100 years. Our Commercial Solution offers superior quality, competitive prices, durability and satisfaction underpinned by the industry’s leading brands SleepMaker®, Serta® and Simmons® commercial@sleepmaker.com.au sleepmakercommercial.com.au SMART TABLET
F28
Smart Tablet is the leading edge in interactive in-room tablet compendiums, connecting guests with internal and external stakeholders seamlessly and dynamically, delivering an enhanced guest experience. Our integrated information and marketing solution is creating a new and exciting tourism/visitor ecosystem. Meet us at Stand F28 to find out how! Randall.Harper@smarttablet.com.au smarttablet.com.au
SOJERN
G30
Built on a decade of expertise analysing the complete traveller path to purchase, Sojern drives travellers from dream to destination. lina.ang@sojern.com sojern.com SOUTH PACIFIC LAUNDRY
A47
South Pacific Laundry (SPL) has been a provider of commercial laundry and linen services to the hospitality industry in Melbourne for the last 20 years. SPL is establishing a strong network of modern laundries across all Australian states. robert.teoh@southpacificlaundry .com.au southpacificlaundry.com.au
through these partnerships it is our mission to provide our customers with a Complete Fitness Solution. sales@southernxfitness.com.au southernxfitness.com.au SPA VISION
F60
Spa Vision designs unique thermal bathing experiences, provides specialist consultancy and supplies industry leading equipment & furniture to the spa, health, beauty and wellness industries. With offices in the UK & Australia, we have been supplying and supporting an extensive portfolio of global hotels for more than a decade. neil@spavision.com spavision.com SPA WELLNESS CONSULTING F60-1
Southern Cross Fitness (SCF) are a dynamic company who specialise in innovative fitness equipment.
We provide consulting to hotels, health retreats, wellness businesses and day spas. Our knowledge of wellness and hospitality, is supported by a passion for delivering a meaningful guest experience and achieving a commercial outcome. We offer concept, design and turnkey solutions for pre-opening projects or refurbishment and rebranding.
SCF represent some of the world’s biggest brands in the fitness equipment industry &
sonja@spawellness.com spawellness.com
SOUTHERN CROSS FITNESS
F52
SUPPLY • PROCURE • CONSULT
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EXHIBITOR SPOTLIGHT EXHIBITORS
STAR RATINGS AUSTRALIA
B44
Star Ratings are an internationally recognised symbol for quality accommodation standards. The ‘star’ symbols are a licensed trademark and provides accredited accommodation providers with a mark of quality. Because the accommodation you expect should be the accommodation you get. info@starratings.com.au starratings.com.au STR
F25
STR is the source for premium global data benchmarking, analytics and marketplace insights. We provide data that is confidential, reliable, accurate and actionable, and our comprehensive reports empower our clients to strategise and compete within their markets. apsales@str.com strglobal.com
STREAMVISION
SWAN BEDDING
B46
Streamvision is an Australian company that specialises in IPTV, Digital Signage and Internet Technology to provide bespoke solutions for a variety of different clients across various industries. Our goal is to provide you with a cutting edge solution, expertly tailored to your venue, helping you meet your business outcomes.
Swan Bedding is an Australian owned company specializing in the highest quality innerspring and foam mattress. Our vast range is specifically designed to ensure total comfort and support and to cater for all customer needs. We also manufacture premium bases to order including two and four drawer options.
sales@streamvision.com.au streamvision.com.au
ryan@swanbedding.com.au swanbedding.com.au
SUITE CONTROL
D06
SuiteControl have been a market leader in Guestroom control systems for over 10 years, developing the latest in connected technologies from Axxess Industries, Control4, Black Nova, Volara Ai and Amazon for hotels. SuiteControl pride themselves on delivering an amazing guest experience, while offering value for hotel owners and operators. hello@suitecontrol.com.au suitecontrol.com.au
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NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
SWIMPLEX AQUATICS / POLIN
G48
Swimplex Aquatics are a world-class company dedicated to the commercial pool, waterslide industry. We are Australian market leaders servicing all states Australia wide. Swimplex provide a full comprehensive water slide package from design, engineering through to civil works, installation and after sales service. info@swimplex.com.au swimplex.com.au
EXHIBITORS
SWISSTRADE
D15
TATTOO DEZIGN
A69
Swisstrade is leading in the creation of Guest Room Experiences that deliver sustainable value on investment for the owner, operator and their guests; specialising in: Guest Room Equipment and Appliances, Hotel Room Accessories and Décor, Bathroom Toiletries & Hotel Cosmetics, Linens, Towels and Bedding.
Tattoo Dezign collaborate with designers and artists, combining their amazing creativity with our technical knowledge and experience to produce distinctive carpets. Our portfolio of prepared designs for both rugs and wall to wall carpeting will be showcased at No Vacancy and on our web site.
info@swisstrade.com.au swisstrade.com.au
tellmemore@tattoodezign.com tattoodezign.com
TAPENDIUM
F15
Tapendium is an exciting, new hospitality solution that replaces printed compendiums in hotel rooms. Software on Samsung tablets is customised to align with the hotel brand and deliver unique content based on the hotel’s individual marketing. The result is a highly engaging, interactive guest experience. paul@tapendium.com tapendium.com
TEA TONIC
E47
Founder Lisa Hilbert, a qualified Herbalist sources the best Organic ingredients from Australia and around the world. Her mission is to add a fun, clever, healthy variety of teas that are interesting and tasty whilst rejuvenating, relaxing and nourishing on a cellular level daily by drinking Tea Tonic Teas.
TEASCAPES AUSTRALIA
C45
Teascapes is a unique Australian tea brand offering the finest premium teas and natural herbs that are sourced from Australia and South East Asia. Tea available in loose leaf, pyramid bags and envelope tea bags, 35 teas split into Traditional, Elixir, Herbal & Society teas. Visit us for samples. info@neoaustralia.com.au teascapes.com.au TELEGRAM CO
D29
Telegram Co. represents the best global homewares and stationery brands and partners with retailers across Australia and New Zealand. Make your hotel, restaurant or cafe stand out with Japanese tableware brand Kinto, who create sophisticated user experiences with their thoughtful drinking vessels, tea and coffee products and curated ceramics. service@telegramco.com telegramco.com
teatonic@teatonic.com.au teatonic.com.au
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EXHIBITOR SPOTLIGHT EXHIBITORS
TENNANT ANZ
E40
Dedicated to creating a cleaner, safer, healthier world since 1870, Tennant Company is a world-leading manufacturer of indoor and outdoor environmental cleaning solutions and specialty floor coatings. Tennant’s industrial and commercial sweepers, scrubbers, coatings, detergents, carpet-cleaning equipment, vacuums, burnishers and more deliver awardwinning cleaning solutions. contactus@tennantco.com au.tennantco.com/apac-en THE FIX COLD PRESSED JUICE
G46
Our passion is to produce the best product possible, so you and your customers can enjoy a quality cold pressed juice who are stressed or dissatisfied with the costs, mess and waste associated with making their own juices. Our juice is fresh, cold pressed and high pressure pasteurised.
THE HOTEL BUYING OFFICE
THE MADISON COLLECTION
F60-2
Hotel supply, sourcing, refits and refurbishments to your hotel's specifications and brand standards we simply become an extension of your procurement office. Bed bath linen, amenities, accessories, furniture, more. In house interior design, QC Pot hotels - climbing in popularity. Pod'Otel and Tainer'Otel by The Hotel Buying Office.
The Madison Collection designs and supplies fine luxury cotton linen collections to beautiful hotels, resorts and spas around the world. Our finest long fiber cottons and Egyptian cotton towels, robes, blankets and more, are sustainably manufactured to produce the durable, thirsty, luxury. Let us wrap you in luxury.
sales@thehotelbuyingoffice.com thehotelbuyingoffice.com
mandy@themadisoncollection.com.au themadisoncollection.com.au
THE LAUGHING PUG COFFEE COMPANY
THERMOGROUP A54
At the Laughing Pug Coffee Co, we are setting the global standard for convenient world class coffee, not only supplying the best premium beans available on the market but also the original Drip coffee bag, the coffee product that is about to set the world alight. dylan@thelaughingpug.com thelaughingpug.com.au
info@thejuicefix.com.au thejuicefix.com.au
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C12
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
A39
Thermogroup brings that little bit extra in your bathroom by providing products that bring a new level of comfort. Our range includes Backlit and shaving mirrors, underfloor heating and heated towel rails. We have supplied a number of hotel and developments across Australia and are ready to meet your needs. john@thermogroup.com.au thermogroup.com.au
EXHIBITORS
TLUXAU
D41
TLUXAU is a luxury hotel guest amenity company. With a focus on design, TLUXAU offers a broad range of hotel guest amenities, including bathroom skincare amenities, towels, slippers, robes, chocolates and biscuits with a luxury boutique theme of luxury black packaging across all products. enquiries@tluxau.com tluxau.com TOURISM BROKERS
A43
Tourism Brokers is a unique combination of a group of established, experienced and professional Motel, Hotel, Licensed Premises and Caravan Park Brokers who started operating in February 2005. We have a simple philosophy of providing an unmatched level of service within the Accommodation and Hospitality Sectors. sales@tourismbrokers.com.au tourismbrokers.com.au
TRAVELCLICK
F18
TRIPADVISOR
F30
Innovative, cloud-based and data-driven solutions for hotels worldwide to maximize revenue and enable over 50,000 hoteliers to drive better business decisions and know, acquire, convert and retain guests. Our interconnected suite of solutions includes Business Intelligence, Reservations & Booking Engine, Media, Web & Video and Guest Management.
TripAdvisor, the world's largest travel site, enables travellers to unleash the full potential of every trip. With over 630 million reviews and opinions covering approximately 7.5 million businesses, TripAdvisor provides travellers with the wisdom of the crowds and also compares prices from more than 200 hotel booking sites.
lhassan@travelclick.com travelclick.com
tripadvisor.com.au
TRAVELZOO AUSTRALIA
D34
TV-MIRROR BY FRAMING TO A T
A07
Travelzoo provides our 28 million members insider deals and one-of-a-kind experiences around the globe. With more than 25 offices worldwide, we have our finger on the pulse of outstanding travel, entertainment, and lifestyle experiences. For over 15 years we have worked in partnership with more than 2,000 top travel suppliers
Designed and manufactured in Melbourne our TV Mirrors are constructed with high quality materials and expert picture framing techniques. The TV Mirror is a stylish solution to disguising the TV which transforms into a beautiful mirror. Our TV Mirrors are custom made for residential and commercial interior spaces.
vyoung@travelzoo.com travelzoo.com
cath@framingtoat.com.au tv-mirror.com.au
What can we
do for your hotel? • Hotel Supply • Sourcing • Refits • Refurbishments Considering a pod hotel? Ask us about Pod’Otel and Tainer’Otel by The Hotel Buying Office
STAND C12
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EXHIBITOR SPOTLIGHT EXHIBITORS
UNIDAP SOLUTIONS
G29
A Brisbane based software development house originating in 2004. We build web applications and mobile apps. We are experienced at bringing peoples app ideas to reality cost effectively. Our Content Management System is simple and easy to use for our clients to control their content within our applications. info@unidapsolutions.com.au unidap.com.au UNIONPAY INTERNATIONAL The world’s fastest growing payment network with over 6.6b cardholders & accepted at over 50m outlets globally. UnionPay is the market leader with over 55% market share of credit & debit cards in circulation. If you’re not accepting UnionPay, you’re not China ready. Talk to us today.
URBAN ROAD
B18
Urban Road is an Australian art house. We create original art, consult and supply wall art products to interior lovers all over the globe. Collaborating with architects, developers, interior designers and stylists, we have an in-house design team that will design to your brief and project requirements. commercial@urbanroad.com.au urbanroad.com.au URBANBAR DESIGN
G59
Urbanbar Design creates and styles boutique hospitality clothing that’s ergonomic, affordable and high quality. Our team of talented in-house designers can style aprons, shirts and more to meet your needs. Australian owned and operated, we ship worldwide to businesses of all sizes. We’ve designed uniforms with ‘edge’ since 2014. info@urbanbar.com.au urbanbar.com.au
WageLoch Rostering, Time & Attendance. Automatically applies award rules and calculations. No more paper timesheets. No more adding up staff hours. No more data entry. Tracks staff costs in real time, integrates to payroll systems. Cost effective, compliant and easy to use. Why wouldn’t you use WageLoch? jlarkin@wageloch.com.au wageloch.com.au WATERROWER AUSTRALIA
A24
Each piece of our wooden exercise equipment is handcrafted in our manufacturing facility. The combination of handcrafted and precision machine technology ensure consistent quality and constant progress. WaterRower perseveres in standing for high quality, design and sustainability, with our constant focus on selection of natural and sustainably managed materials. mark@waterrower.com.au waterrower.com.au
southpacific@unionpayintl.com unionpayintl.com/en
UPSKILL & GET
REVENUE MANAGEMENT
CERTIFIED TH INK CH ANGE G ROW
THINK CHA NG E G ROW
C O U R S E I N Y I E L D M A N AG E M E N T F O U N DAT I O N S
C O U R S E I N Y I E L D M A N AG E M E N T F O U N DAT I O N S
TM
WAGELOCH ROSTERING TIME & ATTENDANCE G24
YIE LDMA X
TM
TM
R E V E N U E M A N AG E M E N T S I M U L AT I O N G A M E
APAC REVENUE MANAGEMENT SUMMIT 2018
Unite & Prosper
AUGUST 14 & 15
RYDGES MELBOURNE
FACE TO FACE WORKSHOPS & ACCREDITED E-LEARNING
GROW YOUR
PROFITS
ARMA YIELD ACADEMY ™
academy.arma-revenuemanagement.com l apacrmsummit.com l info@revenuemanagement.com.au
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NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
EXHIBITORS
WEATHERDON
B38
A family-owned and operated business, established in 1975, Weatherdon WEATHERDON is the preferred supplier to more than 1,600 hotels in Australia and New Zealand. Whether it is a hairdryer, kettle or clock radio, our in-room accessories speak volumes about your brand. sales@weatherdon.com.au weatherdon.com.au
WHITESON - COMPLETE BATHROOM RENOVATIONS C42
Welborne Corporate Image is a 100% Australian owned and operated company specialising in the design, manufacture and distribution of quality uniforms and workwear since 1969. ryan@welborne.com.au welbornecorporateimage.com.au
F21
At Whiteson Group we design and refurbish commercial bathrooms and washrooms. From concept to completion we manage the entire project, saving business and facility managers valuable resources. We have been transforming commercial bathroom areas for 10 years backed by a further 25 years in the building and plumbing industries.
Xn protel is a global hospitality technology company specializing in PMS, CRS, POS and SPA management. We're cloud-native and help 14,000 businesses in 80 countries increase revenues and simplify operations. Our customers including Toga, Ascott, Ovolo, Best Western, Hyatt, COMO, Four Seasons, Rocco Forte, Swiss-Belhotel, Starwood, InterContinental, and more.
info@whitesongroup.com.au whiteson.com.au
sales@xnprotel.com xnprotel.com
XENIA SUITE WELBORNE CORPORATE IMAGE C41
XN PROTEL SYSTEMS
E25
A fully integrated end-to-end Property Management System that ensures our clients’ business success by delivering the best Guest Experience possible. Highly configurable, user friendly, completely scalable and surprisingly cost-effective, Xenia Suite includes on-line and Mobile Booking, Front- and Back-Office ERP, Housekeeping, Point-of-Sale, Management Reporting, Guest Self Service and CRM modules. xeniasales@xeniasuite.com xeniasuite.com
Crystal Bathrooms
YOUR WELCOME
F37
Make more from every booking. Supercharge your guest experience with the elegance of a touchscreen, in room tablet. Your Welcome not only provides video room guides but also provides a platform to promote, sell and transact your own services such as a late checkout or a mid stay clean. phil@yourwelcome.com yourwelcome.com
We are a locally owned & operated business that designs and builds beau�ful bathrooms in a range of styles across Sydney. We are highly dedicated to providing you with quality, affordable bathroom renova�on services. Our work and excellent customer service has made us one of the most trusted names in the business. We are fully licensed and insured. With our creden�als matching up to the highest industry standards, our work is cer�fied and regulated for guaranteed sa�sfac�on. With over 30 years combined experience in delivering excep�onal bathroom renova�on services. Ensuring a high-quality bathroom renova�on delivered at an affordable price. U�lising industry-leading technology, we provide 3D virtual reality to give you a walkthrough of your future bathroom. With complete confidence you will see how your bathroom will look and feel before commencing your project. We will create a space that you, your guests and customers will instantly fall in love with.
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EXHIBITORS A-Z A
G
S
Accommodation Association of Australia........ C47 AH Beard................................................................... B41 Aircharge...................................................................G34 Airhygiene Training................................................A45 Allotz........................................................................... E33 Ambius Indoor Plants........................................... C03 Angie Hospitality.................................................... D26 Apparition Media..................................................... A57 Appliances Online Commercial.........................E55 Arcade Trader / Crazy Cranes........................... F46 Armstrong Flooring............................................... B07 Asahi Premium Beverages...................................E41 Assa Abloy Hospitality Oceania....................D06-1 AstralPool Australia..............................................D60 Avico.............................................................................F27
GlamXperience Pty Ltd........................................ E44 Golden Chain Motor Inns.....................................A84 Goplay Commercial Playgrounds.................... G51 Granite Transformations..................................... A14 Groupon.......................................................................E12 GuestScores............................................................. G33
Safe2Pay.................................................................... D32 SICO South Pacific................................................. E58 SIHOT Hotel Software...........................................E26 Silikal...........................................................................G50 Simply360................................................................. G26 SKG Commercial Cleaning................................. D56 Sleepmaker.............................................................. C34 Smart Tablet.............................................................F28 Sojern..........................................................................G30 Southern Cross Fitness.........................................F52 South Pacific Laundry........................................... A47 Spa Vision................................................................. F60 Spa Wellness Consulting..................................... F60 Star Ratings Australia.......................................... B44 STR ..............................................................................F25 Streamvision............................................................ D16 Suite Control............................................................D06 Super Resurfacing.................................................. A41 Swan Bedding.......................................................... B46 Swimplex Aquatics / Polin..................................G48 SWISSTRADE........................................................... D15
B
H Healthpak.................................................................. E59 Heliocol Pool Heating........................................... A83 Heritage Brands...................................................... C46 Homedics Australia............................................... E39 HoneyBadger Technologies................................ E08 Hotel Strategy Co. .................................................F07 I
Baresque.................................................................... B02 Belgotex International Group............................. B03 Bev Martin Textiles.................................................F56 bisonhome................................................................. A23 Bite Size Group.........................................................E37 Bloomingdales......................................................... B14 Boyd Blue.................................................................. C14 Boyles Fitness Equipment.................................. E53 Britannia Textiles....................................................C60 Broadband Solutions..............................................E14 Budget Motel Chain | UseROSS........................ G56 Busy Nippers - Children’s Activity Packs...... A79
IDEM Hospitality..................................................... E30 Infor Hospitality.......................................................F13 Intouch Data............................................................. D18 Innova Group............................................................ D52 InnQuest Australia................................................. F05 Iridium Security Pty Ltd........................................F26 iVend Group..............................................................A48
C
K
Carmody Group....................................................... C26 Casa Mia.....................................................................B21 Check Inn Systems & TOPSS.............................F37 Clearlight Designs.................................................. C20 CMS Hospitality...................................................... G28 Codelocks Asia Pacific...........................................F36 Comfort Sleep Bedding........................................ B08 Corporate Art........................................................... A27 Cotswold InOut Furniture.................................... C25 Crystal Bathrooms................................................ B26
Knowcross................................................................. F34 Koncept Konnect Services.................................. G25
D Dayuse.com.............................................................. G32 Designing Spaces & Places................................ A31 Desons Furniture.................................................... B23 Diversey Australia.................................................. C61 Duetto..........................................................................E22 Dyson Appliances (Aust.)....................................C06 E Eadie Lifestyle Planinsek Art.............................A09 Eastern Prudential Insurance Group................F54 Ecosa........................................................................... C07 EcoSmart Fire.......................................................... C10 eHotelier.....................................................................E15 Electrolux Profesional ......................................... B45 Exclusive Wall Coverings..................................... C22 Expresso Services.................................................. E38 Exquisite Solutions................................................ A21 F FCS Computer Systems.......................................F19 Five Star Hospitality - WinHMS & WinCloud....... D28 Fun Box Activities................................................... D51 Future Classics Furniture.................................... B05
54
T
Nespresso Professional....................................... C38 Netgenbiz.Com........................................................ E06 NewBook.................................................................... E29
Tapendium.................................................................F15 Tattoo Dezign...........................................................A69 Tea Blossoms........................................................... A51 Teascapes Australia.............................................. C45 Tea Tonic.................................................................... E47 Telegram Co............................................................. D29 Tennant ANZ............................................................ E40 The Fix Cold Press Juice.....................................G46 The Hotel Buying Office........................................C12 The Laughing Pug Coffee Company...............A54 The Madison Collection....................................... F60 Thermogroup........................................................... A39 Tluxau......................................................................... D41 Tourism Brokers......................................................A43 TravelClick.................................................................F18 Travelzoo Australia................................................D34 TripAdvisor................................................................ F30 TV Mirror by FRAMING TO A T......................... A07
O
U
One World Collection............................................ B28 OpenShutters............................................................B22 Oracle Hospitality.................................................. D22 Osier Belle Designer Outdoor Furniture........ D38 OTA Insight................................................................ E20
uniDap Solutions..................................................... G29 Urbanbar Design..................................................... G59 Urban Road................................................................B18
J JHD - Janet Hine Design.....................................D54 Jason Commercial................................................. G52 Just Digital Signage.............................................. G31
M Materialised ............................................................. C30 METRA Australia.................................................... G18 Microhire.................................................................... D12 Mondo Art Projects................................................ A67 N
P Plantscaping Solutions........................................ A25 Pool Ranger..............................................................D48 Premium Scenting.................................................B04 R RateGain.....................................................................E31 ResOnline Channel Manager............................. G27 Resort Publishing................................................... B53 Revenate.....................................................................F32 RMS - The Hospitality Cloud..............................E11 Rubbermaid Commercial Products.................D46 Ruckus Networks....................................................E28
NO VACANCY | ACCOMMODATION BUSINESS EXPO | 2018
V Muraspec by Vision Wallcoverings................... A66 W WageLoch Rostering Time & Attendance..... G24 WaterRower Australia.......................................... A24 Weatherdon.............................................................. B38 Welborne Corporate Image................................. C41 Whiteson - Complete Bathroom Renovations..... C42 Y Your Welcome...........................................................F38 X Xenia Suite.................................................................E25 Xn protel Systems ..................................................F21
2018 FLOORPLAN
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