Chatbot Development : Brief Overview

Chatbot Development : Brief Overview

What are Chatbots?

Computer programs that simulate human response and carry out communication on behalf of employees for repetitive or multiple tasks.

Chatbots today have accomplished more than just robotic responses due to the introduction of artificial intelligence (AI) and machine learning(ML) for its software development.

Almost all major websites and mobile apps make use of the chatbots for providing 24*7 support & assistance to their users.

Market Trends More companies are investing in Chatbot development every day due to the unprecedented capabilities displayed in its development to mimic human response.

Chatbot technology has made its way into many industrial verticals ranging from healthcare, banking, It industry, eCommerce, travel & hospitality, real estate, etc.

According to Business Insider, the Chatbot industry is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate (CAGR) of 29.7%

Chat Bot Ecosystem Chatbot development technology is a thriving one and bound to generate substantial to extraordinary ROI due to its robust expansion.

The chatbots create a scenario that keeps your business running 24*7 without much investment. In fact, it is a one-time investment you make for providing a remarkable customer experience.

Why Chat Bots?

Enlisted are some of the prominent benefits of investing in chatbot development: ● You are capable at acing the area of best customer service as each of the queries goes unanswered. Your customers know that they are heard and receive prompt action as soon as they know where to reach out. ● Your target audience is not limited to a specific platform. Hiring and maintaining resources for every platform is impractical. That’s when bot development comes into the picture. The human-simulated chatbots can handle a person of any age with equal efficiency.

Types of Chatbots While Chatbots are mainly classified as AI-driven, scripted, and application, here is an elaborate classification for them: ● ● ● ● ●

Support chatbots: Hello! How may I help you?

Skill Bots: They have a limited agenda/contextual & focused set of areas to handle Assistant bots: Usually used for making reservations/appointments in restaurants/hospitals/ HR, etc.

Transactional Bots: Usually used in banking industries or completing transactions in eCommerce sites or for payment gateways.

Informational Bots: Usually in educational fields & for corporate training.

Technologies used for Chatbot Development ● ● ● ● ● ● ● ● ● ●

Chatfuel Motion.ai ChattyPeople Microsoft Bot Framework Wit.ai Dialogflow Botsify ManyChat Atlassian Hipchat Cortana

Future of Chatbots Development As chatbot development is incorporating more and more use of AI and ML, chatbots would soon act as virtual assistants and extend its capabilities with natural language processing.

Many companies are integrating and looking forward to building a chatbot to handle their social media. A large crowd approaches small and medium-sized businesses for customer support through these messaging apps.

Narola Infotech Chatbot development company We are a company providing enterprise solutions to customers for more than 15 years. We have an active development team for building applications using Automation & ML. Our team of experts has hands-on experience with the latest technologies and adept knowledge about how to build & create a bot.

We have many successful chatbot applications developed under our wings and ensure that you shall receive the best possible services on any chatbot development platform.

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Email: Contact number: +1 (650) 209-8400

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