I am delighted to address you on behalf of Dubai Holding’s recently formed community management arm with the aim to provide premium community management services by managing and nurturing our communities where residents truly understand a sense of belonging.
With the evolution of Dubai Holding Community Management (DHCM) after the 2024 merger announcement of Nakheel and Meydan with Dubai Holding, it gives me immense pride to share that we now manage a portfolio spanning 1.35 billion square feet of total area that includes 53 prestigious Master Communities and 383 Jointly Owned Properties. This accounts for 40% of the market share and housing one-third of Dubai’s population.
As we build tomorrow together, I look forward to serving our communities through customer-centric, community-focused and technology-driven initiatives and approaches and truly emerging as a flagbearer in community management.
We have wrapped up an eventful year with the celebration of festive, family and social events in the closing chapter of 2024, bringing us together in moments of happiness and community joy. In this edition, you will read about our accolades from the year that bear testament to the dedication of our exceptional team and reinforce our commitment to delivering vibrant communities for generations to come.
As you browse through this newsletter, I hope you will find useful our tips for upkeep and maintenance in and around your property, resolutions for being a good neighbour, important safety guidelines, key responsibilities of a resident and the community manager, the ever-important Makani and our recent strides in green mobility. We are also proud to share our first-ever Sustainability Report published in 2024.
I am eager as is my team and certain that 2025 will be a year of greater opportunities – bigger, better and brighter and I want to thank you in advance for your trust and confidence in us. We look forward to offering you an unparalleled community living experience in the months to follow.
Francis Giani
Your Community Updates
Come rain or shine, your community undergoes several improvements and upgrades all through the year. Here is a slice of all that was planned and undertaken in and around your neighbourhood in 2024.
Picture Perfect Water Feature
The landmark water feature situated behind the MBR City District One clubhouse was the latest recipient of a beautiful aesthetic and functional refurbishment.
Lined with new brown mosaic tiles, the water feature is now more durable and sustainable with the pebbles making for a pretty picture.
Together with the zen effect of the bubbling water and the dancing reflections in daytime, the water feature is a calm relaxation spot with the community, especially during leisurely strolls.
Paws and Play
The MBR City District One dog park has been through a makeover in these last months, making it the perfect spot for fun and relaxation with your furry friends.
There’s new seating with modern benches for pet paw-rents to unwind as their four-legged friends enjoy off-leash outdoor time.
Vibrantly painted play equipment including A-frame climbers, jump bars, a seesaw and a tunnel add a pop of colour and fun to the facility. Set within the community with a stunning view of the iconic city skyline, this paw park offers a peaceful retreat for both pets and their owners.
Come and explore this revitalised space – it's the perfect place to paws and play!
On the right track
Major enhancements were completed along the meandering bicycle and jogging track at District One with the overall refurbishment of the rubberized flooring at the facility.
The upgrade addressed overall wear and tear and provides superior traction, skid resistance, excellent shock absorption and reduces the impact on joints and muscles for track users. Additionally, six restrooms near the track were upgraded with permanent power supply, eliminating the previously noisy generators. This reliable, quiet power source is not only more environmentally friendly but also safer and more cost-effective, reducing operational expenses.
With the last few months of winter left, head out and make the most of your time outdoors, jogging or cycling within your green and serene locality.
Beaming Bins and Benches
The panelled benches and bins scattered across MBR City – District One have received a facelift with a stunning paint job that naturally elevates the crisp ambience around the community.
Functionally, these are placed at strategic spots to ensure the convenience of residents accessing our common areas. The mahogany brown hues blend in organically with the green spaces that these bins and benches are present in – adding to the aesthetic appeal of our common spaces and extending their shelf life in the process.
New Kitchenette in Town
Coterie Kitchen has officially opened its doors in District One adding to the nighbourhood and city’s culinary scene.
Open daily from 8 AM to 11 PM, the all-day dining pet-friendly brasserie is the perfect spot for to grab a cuppa, indulge in a casual breakfast, dig into a leisurely lunch or celebrate a special dinner.
BONUS: Great news for freelancers, remote employees and those seeking a refreshing environment! ‘Work from the Coterie' offers an ideal blend of productivity and enjoyment in a co-working space from Mondays to Fridays, 8:00 AM to 3:00 PM with complimentary coffee or tea with free refills.
Illuminated Spaces
This season, the District One volleyball court is the place to be at. Sunset will no longer stop your spike streak, thanks to the installation of LED pole lighting at the volleyball court located on the lagoon end of Cluster D.
While the bright enhancement offers enhanced visibility, illumination and usability of the much-loved sports facility at night, brand new signage at the gatehouse also makes for a warmer welcome. Completed mid-year in 2024, this initiative reflects our commitment to creating a welcoming environment for all those who explore your neighbourhood.
Game, set, match point!
The community stunning centerpiece - the Crystal Lagoon received several enhancements in these last months.
Additional signage was installed by the lagoon to reiterate the safety rules and regulations and offer guidance to those who choose to take a dip in the lagoon. Yellow buoys were placed at strategic points to separate the designated swimming areas of the lagoon to ensure your safety.
Meanwhile, the lagoon underwent water refilling in September 2024, met with considerable enthusiasm from the neighbourhood residents. Families began pouring out onto the lagoon’s shores increasingly to enjoy the refilled lagoon and the pleasant Dubai winter.
TIP: Don’t forget to check for the resident lifeguard before you step in for a swim. Safe swims to all.
TOP 4 Great Outdoor Activities
in District One
Keep boredom at bay, without having to head out. We encourage residents to take full advantage of the available amenities in your community. Here's our pick of family favourites of activities you could do, closer to home.
Kayak or Take a Dip
The Crystal Lagoon continues to be a much loved spot – be it for kayaking or swimming in the designated zones. These thoughtfully crafted areas create a safe and calm vibe, so plan to revisit this peaceful sanctuary to kayak or swim a few laps or just lounge soaking in the beautiful nature around. Keep in mind that only non-motorised boats are allowed in the lagoon.
Perfect those Burger Flips
The BBQ spot by the Crystal Lagoon is made to accommodate small outdoor hangouts and celebrate social events.
With the skyline as your backdrop and the calm waters of the Crystal Lagoon around, you can get your grilling techniques on point and make great memories with your loved ones and neighbours.
Polish that Sporting Partnership
Step into a world of outdoor sports with friends and neighbours at our sporting amenities – choose from our football field, padel tennis court, multi-purpose court and volleyball court. Casual play or friendly competitions - our courts provide the ideal setting for staying active and social. The central locations of these sporting destinations encourage community interaction, and are good for residents to gather, exercise and enjoy time with family and friends.
Wellness at your fingertips
Your health and wellbeing continue to be our priority – this is echoed by the availability of indoor and outdoor gyms, a yoga studio and a swimming pool on the premises. In addition to these, residents can head outdoors for jogging or cycling on the ever-popular bicycle and jogging track.
PS: Don’t forget to recover and rejuvenate in the clubhouse steam and sauna room.
Your Community Events
SEASON 3
A Resounding Success
Nakheel Communities - the Home of Netball has been stirring interest in the sport of netball amongst residents, youngsters and children over recent years. Into our third year of partnership with the Emirates Dubai 7s, we witnessed 90 teams from South Africa, England and local UAE-bred squads from Dubai, Abu Dhabi, Ras Al Khaimah and Sharjah come to the fore with fervent sportsmanship and zeal to clinch tournament titles across three days of exhilarating sporting fun at The Sevens Stadium.
The netball tournament proved to be a major component of the festival with its newly renovated 4-court netball zone providing players and spectators with a whole host of entertainment.
Among our sponsored teams, Nakheel Magimix stole the show with their dance routines and musical entrances while sports lovers engaged in a meet and greet with the UAE national netball team at the Nakheel Netball Hub.
Here’s the winner list across the several categories from this season.
Open Youth Bowl
Open Youth Cup
College
Open Social Plate
Dhabi Diamonds
Gulf Women Bowl Blah Blah
Gulf Women Cup Mako Sharks
Gulf Youth Aspire Plate Dubai Hurricanes Diamonds
Social Bowl
Women Plate Nakheel Dragonflies
Mixed Cup Magpies
3 Days 384 matches
6,300 goals
Family Fun Day
An absolute party for all water lovers, thrill seekers and sun-soakers at District One’s Event Area near the Crystal Lagoon. The exclusive splash event that took place on Saturday, 30 November at the Crystal Lagoon has been a family favourite for the second consecutive year.
It was a day of excitement with creative kids' workshops, photo opportunities and the thrill of inflatable water slides and splash pool. Little ones also showed off their creativity with arts and crafts activities and danced the day away to lively beats under the sun.
New Year’s Celebrations
Ringing in 2025 is always extra special for the residents of Mohammed Bin Rashid City – District One, as they gathered as one community at the Event Lawn, Crystal Lagoon Event Area for an evening of joy, laughter and celebration on 28 December.
Residents sparkled in their gala best, ready to ring in the year ahead. The evening’s melodies were from a talented violinist, setting the perfect tone for the festivities. A sumptuous buffet, curated by The Meydan Hotel, tantalised taste buds, while little hands got creative at kids’ art and craft stations. The children’s cinema area, showing Moana, became a magical escape for the young ones and a lively game offered soft toys as prizes, bringing endless smiles to all. It was a night of laughter, new neighbourhood friendships and lasting memories, making it a truly spectacular start to the new year!
Neighbourhood Knowhows
Be a Good Neighbour
It’s a wonderful time to reflect on how you could contribute to a positive and happy collective community living experience in your neighbourhood. Save these recommendations that topped our charts and share it with your circle.
Keep it Cordial
Lend a smile and a simple hello to a neighbour you encounter on that evening walk or even the security personnel or service provider who helps you with an enquiry.
Bring Down the Volume
Avoid throwing a big noisy bash or turning up the music to deafening decibels after midnight or reasonable hours. No neighbour wants to be privy to your loud conversations or arguments.
Park
Appropriately
Park only in driveways or parking spaces that are assigned to you or in zones reserved for parking –do not encroach the neighbour’s spot or run your wheels on the sidewalk or grass.
Stay Sustainable
Practice reducing waste, recycling more, making eco-friendly choices and conserving energy.
Avoid littering outside your property and put your trash in the designated bins and areas. Go green and inspire your household, especially the younger folk to embrace it.
Respect
Thy Neighbour
If you are having a problem with a neighbour, try first to resolve the situation peacefully in person with respect and understanding –this goes a long way.
Referring the Community Rules as a great reference point could help - for what’s allowed and not allowed within and outside your property. Reach out to your community management team if you still need help resolving or reaching a common ground.
Remembering and reminding these community rules help cultivate an open line of communication amongst your diverse pool of neighbourhood buddies and sustains friendships for a long time to come.
Being Water-Wise
Water conservation is a shared responsibility that begins within our communities. By implementing water-wise practices, each home can make a significant impact. We believe that starting a conversation about mindful water use can initiate a ripple effect creating a cumulative impact in residents’ daily lives.
Below are a few practical ways to reduce your household’s water consumption and subsequently, even manage your water bills
Install water-efficient appliances
▶ Low-flow or dual-flush toilets
▶ Water-saving showerheads
▶ Energy-efficient washing machines and dishwashers (look out for an A-rated energy label)
▶ Aerators on faucets and showerheads
Reduce water usage
▶ Shorten showers
▶ Fully load washing machine or dishwasher
▶ Use greywater for gardening
Optimise irrigation systems
▶ Drip irrigation
▶ Rainwater harvesting
Fix leaks promptly
These tips would be particularly helpful in reducing your water consumption and associated utility charges, in light of the recent revisions in the nation-wide sewerage tariffs.
Hot Tip
Install smart water meters if you do not have them already (recommended by DEWA) and use the linked smart applications to monitor both current and historical detailed readings to keep a tab on your home’s consumption.
e-Scooter Battery Safety
With the increased use of e-bikes and e-scooters comes a corresponding fire safety concern associated with their charging and storage. We urge users to take note of these key messages for the safety of their household and those in it.
▶ Do not charge batteries overnight or for an extended period of time.
▶ Always place them on hard, flat surfaces to allow for optimal dissipation of heat.
▶ Watch out for damages or bloated, corroded batteries or powdered batteries.
▶ Keep charging batteries and e-scooters away from combustible materials and away from escape paths.
▶ Safely dispose of batteries when they can no longer be used.
Community Management
The Why and What Explained
As your Community Manager, Nakheel Community Management oversees and maintains the common areas and services in your community, ensuring smooth operations and a positive living environment.
This includes managing the administration, utilities, improvements, new recreational areas, community income, health and safety initiatives, technological innovations, dayto-day communication with residents and enforcement of community rules and regulations.
Areas under your Community Manager’s responsibility*
Operations Management
▶ Day-to-day administration
▶ Resolution of residents’ issues
▶ Management of Owners’ Committee
▶ Regular supervision and inspection of communities and services
Community service/usage charges are collected from homeowners to pay for community upkeep and maintenance, community insurance, electricity for the common areas, waste management, landscaping and all that makes your neighbourhood tick as per clockwork.
Areas under the Residents’ responsibility
Home upkeep, repairs and maintenance including private landscaping if applicable.
Damages caused to common areas during move in (directly or by moving company)
Disposal of large furniture and junk. Household waste can be disposed of at designated areas.
Home utility connections and charges bills such as water, electricity and gas
Modifications, renovations or internal decor upgrades (with relevant permits)
Pest control services within homes
Home/Content insurance for personal property and belongings
▶ Operation and management of communities including cleaning and upkeep of shared facilities and waste management services
▶ Common area management and maintenance including landscaping, street lighting and pathways, security services, repairs and maintenance of common area infrastructure such as elevators, pumps and HVAC systems
Technical Management
▶ Contract management
▶ Technical inspections
▶ Compliance with health and safety standards
▶ Facilities management
▶ Infrastructure, providing a comfortable living experience
Customer Engagement
▶ Customer Experience
▶ Focus groups
▶ Social events
▶ Festive celebrations
▶ Donation drives
▶ Sustainability-themed initiatives
▶ Resident communications
▶ Surveys, polls and more
Financial Management
▶ Budgeting
▶ Community usage charge payments
▶ Accounting services
▶ Regular auditing and reporting
▶ Managing service contracts
▶ Administrative costs including staffing and operational expenses
▶ All financial aspects related to communal spaces.
*including, but not limited to
As a leader in the community management industry, we pride ourselves in creating and managing vibrant, sustainable communities across Dubai. Our focus is on ensuring that all communities are well-maintained, secure and operate efficiently.
Paws Reflect AND
A safe and healthy living environment for all residents and pets living in our communities is practical and possible with responsible pet ownership.
Here is a quick rule refresher to keep that commitment.
Adherence to Local Regulations
Familiarise yourself and stay up to date with Dubai Municipality’s guidelines on breeds allowed as pets, even if they are adopted.
Register Your Pet
Take proactive steps to register your pets through the official Dubai Municipality Veterinary Services section. Don’t forget to re-register your pet every year.
Vaccinations
Every dog/cat must have a microchip and up-to-date vaccinations for DHLPPI and rabies for dogs, flu/ enteritis and rabies for cats, updated annually. Keep their health in check with regular veterinary care.
Follow the Rules
Adhere to your community rules, avoid zones, lawns and amenities that are not pet-friendly, keep them on a leash and clean up after them.
Report any pet-related violations such as aggressive behavior, unauthorised breeds or improper handling of pets by contacting Dubai Municipality Call Centre at 800 9090.
Know your Makani Number
Your Makani number is your key during emergencies, therefore making this unique ten-digit identifier a must-know for all residents. Knowing this number enables smart, easy and effortless navigation of up to 1 square-metre accuracy in various scenarios.
Where you can locate it
Find your villa’s Makani number affixed on a yellow metal plaque at the entrance of your home.
How it helps
▶ Quicker ambulance services: Got an emergency? Refer this number to your police or ambulance services and they can reach you within minutes.
▶ Availing priority services: Senior citizens, residents with critical health conditions or people of determination can sign up for Dubai Police’s Priority Service using the Makani number.
▶ No lost packages: Share your Makani number with your food delivery or goods drop-off personnel to ensure accurate delivery of your items.
Educate members of your household and domestic help about your property’s Makani number and its importance.
Sustainability Report Journey 2023
In the lead up to World Sustainability Day, Dubai Holding Community Management* launched its first Sustainability Journey Report in October 2024.
This report marks a significant milestone in our unwavering commitment to sustainability and highlights our strategic approach to sustainability, showcasing how our efforts align with the broader sustainability goals of the UAE, Dubai and Dubai Holding.
As we continue on this journey, we remain steadfast in our commitment to transparency and collaboration. By working closely with our stakeholders, we aim to drive meaningful progress and achieve our shared vision of a sustainable future for the good of tomorrow.
We invite you to read our Sustainability Journey Report 2023 here.
*Nakheel Community Management is a Dubai Holding Community Management Company
Hatrick Win for Community Management
Dubai Holding Community Management* (DHCM) received top honours across several reputed industry awards this year, solidifying its position as a flagbearer in the community management industry with its world-class community-centric services for homeowners and residents.
Here are some of the titles we garnered in 2024.
Customer Happiness Awards
World Realty Congress Awards
Dubai Holding Community Management won the ‘Best Community Management Company of the Year' and 'Best Customer Experience Initiative of the Year'.
Smart Built Environment Awards
Nakheel Community Management and Dubai Community Management were named as the ‘Community Management Company of the Year’
Nakheel Community Management and Dubai Community Management won the top honours with the ‘Customer Happiness Company of the Year – Large category’.
We also won the ‘Best Contact Centre Initiative to Enhance Customer Happiness’ for the exemplary efforts during the April 2024 rains.
These regional and international recognitions celebrated a range of trailblazers dedicated to embedding customer satisfaction into their operations and delivering top-notch community management experiences in the UAE.
Meet Real Estate’s Sporting
Champs
Dubai Holding Community Management’s* football squad emerged second place at the Active Communities Football Tournament hosted by the Dubai Land Department that spanned the Dubai 30x30 Fitness Challenge.
Up against leading real estate giants and industry peers, team DHCM clinched a strong 3-1 victory over Dubai Land Department (DLD) in the first match setting the tone for the competition. A thrilling semi-final and final face off later with the DLD squad a second time, DHCM emerged runner up and won an additional credit for their Best Goalkeeper.
The sporting event by the region’s regulator seeks to nurture a culture of sports, encouraging participation from diverse segments of society, especially real estate developments across Dubai, contributing to the growth of an outstanding sports community in the city.
