Message from the Chief Community Management Officer
Dear Resident,
The first six months of the year have gone by bringing us a season of reflection and gratitude with Ramadan and Eid. We also experienced a few weeks with spells of rain beckoning spring and thereafter, the summer seasons we have embarked on.
As we draw the curtain on this first half, it’s been a fulfilling start for all of us at Nakheel Community Management. Among our strides in the industry, we are officially the only Platinum-ranked Community Management Company in the region - reaffirming our commitment to collaboration and partnership towards building happiness and prosperity. Another feather in our hat was the Gold title in Customers at the Heart of Everything™ at the International Business Excellence Awards 2024.
Today, Nakheel Communities are the Home of Netball and we’ve just opened doors to the Nakheel Netball Hub in Jumeirah Village with six state-of-theart netball courts that aim to become a focal point for residents and sports enthusiasts, fostering a sense of community and shared enthusiasm for netball.
In this edition of your biannual newsletter, you'll find valuable insights and summer tips on pest control tips for your home, safety guidelines for bicycles, and a checklist to prep your home for the hot days ahead to enhance your community living experience.
I am excited to introduce a new section – Behind the Scenes where we feature men and women who form the backbone of our community operations with their resilience, determination, and unwavering spirit. Do take some time to read through this section and all our community stories to stay abreast of our news and developments.
I am eager as is my team and certain that the rest of 2024 will be filled with greater opportunities – bigger, better, and brighter and I look forward to working hand in hand with all of you in achieving our milestones for the year.
Francis Giani
Your Community Updates
Stately Palmways
Come rain or shine, your community undergoes improvements and enrichments all through the year. For the first half of the year, here is a slice of all that was planned and undertaken in the neighbourhood you call ‘home’.
57 new majestic date palm trees have been added to the 1.7 kilometre-long centre median between Jumeirah Heights East and West, creating a statement welcome for residents and visitors to the community.
These additions not only contribute to the aesthetic grandeur but also provide a sense of tranquility and tropical flair in these summer months. With the advantage of height and being part of the local biodiversity, these trees create a visual layer along the streetscape, transforming the community into a palm paradise.
Successful Fire Drill
An important element of fire safety and fire preparedness at residential buildings is the quintessential fire evacuation drill. NCM successfully conducted a fire drill on 19 and 20 February at Jumeirah Heights East and West, with active participation and support from residents, facility management and security teams, and the Dubai Civil Defence.
Announcements and instructions were shared with residents to avoid panic or fear and ensure a wellinformed exercise with awareness and cooperation.
Jumeirah Heights
Jumeirah Heights West
Gleaming Glass Doors
Brand-new and sleek glass doors have replaced their older counterparts at the entranceways and parking level access doors in Jumeirah Heights West.
The latest additions boast a modern design that are best suited to the look of the community.
With a door frame that matches the adjacent charcoal-hued walls in the main access areas, door stoppers for extended periods of staying open and big and visible push and pull signs, the doors are designed keeping all users in mind.
Jumeirah Heights East
Slot in your Summer Swim
Get set to experience improved comfort at the Jumeirah Heights East swimming pool. Our crew of technicians and engineers from our service provider teams had recently conducted thorough assessments and made necessary adjustments to prevent water wastage from leaks.
This exercise aids in ensuring long-term reliability and efficient operation of the system thereby allowing uninterrupted access and use of the facility.
Head on outdoors for your summertime splash between 7 AM and 9 PM.
Community pool rules apply.
Your Community Events
Books and Toys Donation Drive
Nakheel Community Management installed special donation boxes across communities to serve as a collection point for children’s books and toys between Friday, 19 January and Sunday, 28 January 2024 to bring smiles and joy to the lesser privileged. Over the ten days, residents dropped in their gently used or new treasures to bring smiles and hope to children in need around the globe.
As part of the heartwarming initiative to spread the joy of giving, we partnered with Emirates Red Crescent and we totalled 113 boxes amounting to 2,954 kilogrammes of books and toys and we hope that those who receive these contributions will cherish them.
World Environment Day
Residents in Jumeirah Heights were gifted an indoor house plant at their doorstep on 05 June 2024, encouraging them to become an agent of change for the environment. As part of our green-themed activities for the Year of Sustainability, the initiative also commemorated the United Nations Environment Programme’s (UNEP) celebration of World Environment Day. Here are a few glimpses from our drive during which we distributed over 7,000 plants.
TLC for your Home
Know Your No-Storage Zones
Building corridors may appear to be a convenient space to line up water cans, shoe cabinets, bicycles and other personal belongings but this could turn out to be more unsafe than you can imagine.
Add to that - cluttered and stored belongings in the building's common areas are an eyesore affecting the overall aesthetics of your building. Improperly stored items along corridors pose an obstruction to corridor paths and mounted safety equipment such as fire extinguishers, automated external defibrillator (AED) wall-mounted units and fire alarm pull stations in these areas. For your and your family’s safety, please keep apartment doors closed and always locked.
Similarly, allocated basement parking bays are not storage spaces and must not be used for storing bikes, prams, strollers, kayaks, fishing equipment or other items. Dubai Civil Defense guidelines and Community Rules deem it mandatory to keep these areas clean and clear of any obstacles for rescue teams in the event of a mishap.
Balcony Etiquette
A quick refresher of Law (4) of 2019 concerning the Real Estate Regulatory Agency Law (6) of 2019 concerning Jointly Owned Properties is a good place to start for the dos and don'ts around your private and peaceful balcony space. Read on as we’ve got the most important pointers covered.
▶ Airing laundry visibly on balconies or railings is not allowed as it does not suit the building and community aesthetics.
▶ Pets, children and people of determination must never be left unsupervised on balconies. Also, avoid storing outdoor furniture that could be climbed.
▶ Refrain from disposing of lit cigarettes and butts, food, sharp objects and other waste from balconies. These can land on furnishing or flammable items amounting to a fire or serious injuries.
▶ Satellite dishes or installed antennae negatively affect the overall appearance of the building and violators can also face fines from Dubai Municipality.
▶ Do not feed birds on your balcony – they can be a menace to others and damage the façade of your building.
▶ Balconies are not for barbecues, cooking, bonfires, or smoking sheesha. These are against the community safety regulations and put people and property at great risk.
Residents found violating balcony guidelines can face fines in the event of non-compliance. Please share this with others in your household and keep your community safe.
Prep Your Homebase for Summer
Balmy days ahead. Here is a quick checklist of fix-ups and declutter details to consider for your house and surroundings, as you splash into the summer of 2024.
P.S.
Save it, pin it, share it. You can thank us later.
Service your air conditioner
Ensure your home cooling is working just fine by replacing the air filter (if required) and cleaning the area around the AC unit and vents. Get professional help to check for any leaks or defects in the unit or from windows and doors, especially if cooling takes time.
Switch off to cool off
Some electronic devices generate heat adding to the room temperature. Switch off devices such as LEDs, mobile phones and batteries when not in use to avoid heat generation.
Clear out puddles
Inspect your home for a build-up of standing water and remove pools of water ponding from children’s toys or a bird bath to avoid mosquitoes.
Leak check
Examine your bath and kitchen sinks and tubs for slow leaks and replace worn grout and caulking to prevent water damage. Leave washing machine doors open after use, ensuring your bathroom is well-ventilated.
Better safe than sorry
Ensure that the smoke detectors and carbon monoxide detectors installed at your house are current and up to date. Check expiration dates and replace batteries if necessary.
Light and airy
These months ahead bring with it bright and heated sunlight. Deck your space with light-hued blinds and curtains to avoid direct sunlight in your house.
Two Wheeler Safety
Out on a grocery run or dashing to a neighbour’s for a chat? Discuss these nine rules of bicycle safety with members of your household to ensure everyone on wheels remains safe and follows the rules.
Never forget your helmet.
See and be seen. Wear bright-coloured reflective vests. Be aware of the traffic around you and make eye contact with motorists and pedestrians around.
Be mindful of bicycle riders in the community. Show respect and be polite.
If you must ride on the street, do not drive on the wrong side.
Follow and obey traffic laws, signs, lights and road markings.
Bicycle riders are equal traffic participants. Remember all basic rights.
Always watch out for obstacles like opening car doors, objects on the road, potholes and other vehicle drivers.
Keep a safe distance from the side and behind you.
Take extra care when you see children on bikes.
Picking up After Your Pet
Cleaning after your furry pal is an imperative rule for community living. Not only does it suggest that you care for others in your space but is also a key characteristic of a responsible pet parent.
Walking down your community is easier and less messy once picking up after your pet becomes a habit. Share these reminders with your pet handlers and household help to maintain a cleaner and safer community together.
FREQUENT YOUR DOG PARK
Find your nearest community dog park where your canine friend can play, burn energy and be more active and social.
Most of our community dog parks feature pet waste bins and sometimes bag dispensers too, making it a space dedicated for them. USE A SCOOPER
Easy and convenient, these scoopers are handy while cleaning up without bending and stooping.
STEER CLEAR OF WATER FEATURES
Avoid letting your dog relieve themselves near the community lakes or other water features as it can negatively impact the ecosystem.
Dog poop decomposes and releases nutrients that cause algae and weeds – this is bad news for our common areas.
CARRY A DOG WASTE BAG
Be ever ready to clean up after your canine friend.
Platinum Rated in Community Management
NCM was awarded the prestigious ‘Platinum’ rating in the classification system for jointly owned property management companies by the Real Estate Regulatory Agency (RERA), the regulatory authority of the Dubai Land Department (DLD).
Recognised as the world’s premier platinum community management company, NCM earned this accolade through years of extensive experience managing jointly owned properties. Our commitment to applying the highest international standards in management has elevated the quality of services and fostered a professional real estate environment.
RERA and NCM marked this prestigious achievement in a ceremony graced by the presence of His Excellency Eng. Marwan bin Ghalita, Acting Director General of Dubai Land Department; Mohammed Khalifa bin Hammad, Senior Director of Jointly Owned Properties Management Department of RERA at DLD; Francis Giani, Chief Community Management Officer at Nakheel; and Professor Jeevan John D’Mello, International President of the Community Associations Institute (CAI).
Charging Ahead
We're driving change with our commitment to green mobility across Nakheel communities and our operations team relies on a fleet of electric vehicles for daily operations and community inspections, reducing our carbon footprint and promoting sustainable living.
For us at NCM, embracing electric vehicles isn't just about efficiency; it's about making a positive impact on the environment and inspiring others to do the same. Join us as we lead the charge towards a cleaner, greener future.
is Open!
Priding itself as the ‘Home of Netball’, NCM celebrated the opening of its first purpose-built netball courts and facilities, located at Jumeirah Village Circle on 01 March. Francis Giani, Chief Community Management Officer, NCM, and Shatha Al Suwaidi, Executive Director Projects, Nakheel, alongside other members of the senior management team, welcomed the UAE Falcons national netball team, who were the first to try out the state-of-the-art netball courts.
The Nakheel Netball Hub features a schedule of activities throughout the week, including netball clinics for various age groups starting from toddlers and young girls, ladies’ mornings, Nakheel Netball League training sessions and much more, to support the community to engage with this much-loved sport. This is in addition to the six stateof-the art courts and facilities on site, to help athletes of all levels be their best at every match.
The establishment of the Nakheel Netball Hub reflects NCM's commitment to promoting health, fitness, and wellbeing for the citizens, residents, and visitors of Dubai and supporting youth sports. Here is a snapshot of all the action from the opening ceremony.
Jumeirah Heights
Rain Response
As heavy rain lashed the city over a few weeks of February, March and most recently April, our army of community heroes braved the storms with meticulous planning and swift action. Our service provider crew and community operations teams worked round the clock in coordination with the Roads and Transport Authority and Dubai Police Headquarters in response to the severity of the downpour.
More than 4,800 service providers and staff, 638 tankers and 424 dewatering pumps swung into action across our portfolio while temporary lagoons were created in vulnerable areas.
We stand by our commitment to keep our communities and residents safe and secure.
From the Regulator’s
Mollak Gateway Services for Homeowners
Following Law No. (6) of 2019 regarding jointly owned properties in Dubai, the Dubai Land Department has introduced a service for all homeowners and Owners’ Committees to submit enquiries, requests, suggestions, complaints on the Dubai Rest App and the Land Department’s website – dubailand.gov.ae.
RERA has issued guidelines via the brand-new Mollak Gateway services for jointly owned properties, requiring owners, residents, and owners' committees to use the Mollak services portal for enquiries, complaints, and requests. This allows management companies like NCM to address these requests and allows Owners' Committees to evaluate the management company's performance.
Through the platform, RERA will take necessary action to resolve complaints and enable a record of requests and correspondence which can be reviewed later.
Courtesy: RERA
10 Stretching Exercises to Start your Day
Yoga instructor and Nakheel resident Rasha Attyeh shares the scoop on how stretching can increase your flexibility, vitality and mental health with simple and easy moves.
We can say this for sure – do try this at home, office or your comfortable space.
Happy Baby
Stretch the inner thighs, hamstrings, and groin. Release the hips and back. Helps with more flexibility and mobility.
Thoracic Rotation
Increases your thoracic spine mobility, improving shoulder movement.
Yoga Squats
Great for hip mobility, lower body stretching, and back pain relief.
Low Back
Helps relieve pain in the back, stress, anxiety, headaches and even mild depression.
Side Bend
Brings balance to your entire body.
Posterior Line
Reduces pain and disability improving muscle strength.
Upper Trap
Reduces tightness in the neck.
Upward Dog
Strengthens your wrists, arms and back.
Shoulder Cross
Relieves muscle tension, pain, and tightness in the neck and shoulders.
Windshield Wiper
Helps you feel more stable and in control of your own body, using your core relaxing muscles.
Behind the Scenes
In this section, we celebrate our community stories by featuring men and women working behind the scenes to make our communities what they are from dawn to dusk. Read on as we delve into the personal experiences, tales of resilience and growth to moments of joy and reflection of individuals, who form the vibrant tapestry of Nakheel communities, highlighting the humanity and connection that unite us all.
Meet Shoaib Alam, our facilities management engineer from ServeU that operates in the Jumeirah Heights community.
Tell us about yourself. Where is home and about your family?
I come from a diverse background in Facilities Management to contribute to the team's success. I am a proactive and adaptable professional who excels in problem solving and delivering high quality results. I belong to a family of 12, my father, brother, my wife and my two children.
What do you miss most about home?
I miss the love and affection of my family and their support at every hard time of my life.
What’s your circle of friends here like?
How do you spend time with each other?
My friends are here so supportive, and we are taking care of each other in every hard situation.
What are your dreams for yourself or for your family you hope to achieve?
I do believe in the saying "Just be satisfied with what you have" because I know that the others really have nothing in life while I am here and still get along pretty well everyday. I also value everything I have in life. But for me, as long as you can strive for the better and for more, do it for your own (family) good and for the betterment of your life.
Biggest learning about work and life here in Dubai?
Dubai is a diverse city, with people from all over the world living and working there. This can allow you to learn about different cultures and develop a global perspective. It also means you’ll have the chance to meet people from all walks of life, building a diverse network of colleagues and friends.
Your schedule and work have its own challenges or difficulties, how do you find happiness or contentment in the midst of all this?
I have devoted myself to my work. When I get satisfaction from my work, then I feel happiness.
What makes you happy about working in a Nakheel community?
It is a great pleasure to work with Nakheel because of its friendly and supportive environment. I feel proud to work with Nakheel.
Nakheel Community Management
18
55,000+
700,000+ Residents
