!?
Customer Sav Food Co-op
N
Needs food “vendor” who supports their existing values.
Goes online & performs value-based searches
Does this vendor align with my values & needs?
Y
Creates an account
Logs in during open order
Browses available products during open order
Adds desired items to cart
Pays for order
Receives e-mail confirmation
Contingency plan?
N
N
Is this supplier a good fit for SFC?
Does the quantity fulfill wholesale threshold ($)?
Receives e-mail reminders
Travels to the Savannah Food Co-op
Evaluates and screens product with customer input
Y
Gives access to update offerings on ordering site
Emails customer base to inform of open orders
Withdraws funds from PayPal account to cover various costs
Submits orders with specific distributors
Browses inventory (Current Step 2)
Checks out & verifies order @ front (Current Step 3)
Opts to receive text receipt from Square
Verifies order, charges for additional items through binder
Logs additional items sold into database
Gathers purchase items and goes to car
Contingency plan?
Contingency plan?
XX Minutes
Arrives and attains order (Current Step 1)
Receives shipment on Thursdays
Removes item(s) from database
Inspects & checks product; pays via check
Sends bad product back and informs supplier
Refunds or compensates customer for purchase
Distributes inventory throughout store
Consults customer database to begin pre-packaged orders on Tuesday
Groups customers pre-purchased items
Staples invoices to boxed items
Shifts inventory & performs other preparations for market day
Updates existing inventory list manually
Tech. Infrastructure
Y
Communicates updated products on ordering site
Communicates all info to customer
Registers/subscribes new user/creates an account
MailChimp used for mass email
Recalls inventory in the database
Logs & stores customers purchases
Transacts payment via PayPal
Transfer of funds via PayPal
Compiles transaction quantities into database
Recalls customer information and order
MailChimp used for reminders
Supplier
N
Contacts SFC with product proposal for sales
Builds inventory list and updates ordering site
Checks order quantities
Checks supply, confirms or denies the order
Measures inventory versus demand
Make sale or not?
Y
Updates status in database
Packages & ships order
Receives payment at delivery via check
Refunds SFC
Square charges customer’s credit card
Changes are logged on spreadsheets and software