The Najib service guarantee

• We will place a listing for your property on the real estate websites that we subscribe to, which will include at least ten photos of your property.

• We will update you on the status of your available property at least once everyday and give you a verbal or emailed weekly report until the property is leased.

• Unless you instruct us otherwise, all potentially suitable applications will be referred to you for a decision regarding acceptance.

• We have a zero tolerance rent arrears policy.

• We will attend to any urgent repair requests as soon as practically possible. We will not arrange repairs to your property without your knowledge and approval (unless the repair is defined as urgent under the Residential

Tenancies Act), or you give us written instruction to action repairs up to a given amount. • On receipt of a tenant vacating notice, we will advise you promptly by phone or email.

• Your rent statement will be personally checked by your property manager prior to being forwarded to you.

• We will provide you with an accurate annual income and expenditure statement within seven days of the end of the financial year.

• We will respond to all communications within one business day.

• All property condition reports that we sign on your behalf (as your property manager) will be forwarded to you, unless you instruct otherwise.

• Your personal information will be held in the strictest confidence and will not be released to a third party without authorisation.

If we fail to meet any of these standards and you notify us in writing, we have two business days to rectify the matter. Otherwise, we will not charge you a management fee for the following three months.