Rent collection

Under no circumstances do we tolerate rent arrears. We communicate directly with the tenant for a speedy resolution if they fall behind, and liaise with you for further instructions if the tenant experiences any financial hardship.

When can I increase the rent?

Under a fixed term:

• Upon expiry of the fixed term.

• When your agreement includes a condition allowing for a rental increase, specifying how much, when it is to commence and how it will be calculated (e.g. in line with the Comparable Price Index.)

• The date of the increase must be 12 months after the last increase.

• You must provide 60 days’ written notice outlining the full details (as above) of the increase in every instance. Under a periodic term:

• Upon giving your tenant at least 60 days’ written notice and specifying the amount and commencement date of the increase.

• The date of the increase must be 12 months after commencement of the agreement, or 12 months after the last increase.