CERTIFICATION IN PROFESSIONAL HUMAN RESOURCE MANAGEMENT COURSE DURATION: 30 HOURS
TABLE OF CONTENTS INTRODUCTION
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WHO SHOULD TAKE THIS COURSE?
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WHY SHOULD YOU TAKE THIS COURSE?
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COURSE BREAKDOWN CONTACT
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INTRODUCTION NADIA Global provides world-class training programs and certified courses for professionals who wish to grow their skill sets and enhance their work performance. Our training programs are designed keeping customization in mind, catering to your immediate business needs and self-development, which will help you achieve your goals and capture success faster. Our soft and business skills development programs will assist you to build-on your motivation and accelerate your growth professionally while developing sound industry knowledge required for achieving new frontiers in your career. We are experts in the design, development and facilitation of structured courses that deliver a 100% success-rate.
WHY NADIA GLOBAL TRAINING? CERTIFIED & ACCREDITED ACTVET & KHDA EXPERT INSTRUCTORS Our trainers have more than 10 years of experience. CUSTOMIZE & COST EFFECTIVE Our programs are designed to suit our client's requirements. OUTSTANDING FACILITIES & RESOURCES
SELF OR GROUP COURSE SCHEDULES Availability of one-on-one or group training. EASY ACCESS Our Training Institutes are located in prime locations in Dubai & Abu Dhabi. VIRTUAL & IN-CLASS LEARNING Flexibility to select how to take your training.
Created for effective learning and development.
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WHO SHOULD TAKE THIS COURSE? EXPERIENCED HR PROFESSIONALS
Individuals who are keen to upgrade their career knowledge.
OFFICE MANAGEMENT & ADMINISTRATION
Individuals looking to build a long-term career in HR and aspiring to take on a managerial role.
HUMAN RESOURCE PRACTITIONERS
Those responsible for talent management and HR operational delivery of recruitment, appraisal management and L&D.
FINANCE PROFESSIONALS
Individuals looking to ensure the best use of money for the organisation need to understand the fundamentals of HR.
WHY SHOULD YOU TAKE THIS COURSE?
Boosting your hiring opportunities in a competitive market.
Distinguishing yourself as an expert on the field.
Increasing the chance to earn more due to gaining your certification.
Learn in a 40 year old institute with HR and Recruitment expertise.
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COURSE BREAKDOWN FUNDAMENTALS OF HR MANAGEMENT 1. HR Functions • • • • • • • • • •
HR Forecasting & Strategic Planning Recruitment & Selection Learning & Development Performance & Talent Management Reward & Recognition, Employee Engagement Compensation and Benefits Employee Relations Health, Safety and Security HR Research & Analytics HR Administration
2. Common HR Challenges today
3. HRBP (HR Business Partnering) • The role of HRBP • Challenges of HR Business Partnering • Future of HR Business Partnering
PRACTICAL ADVANTAGE Project Work - Case Study on HR Business Partnering Samples - HR Forecasting and Budgeting
LABOR LAWS & PEOPLE POLICIES 1. Employee Relation
5. Policy Formation
• Getting a work and residency permit process
• Common HR policies • Drafting policies • Reviewing & communicating policies
2. Individual Employment Contract • Limited contract • Unlimited contract 3. Severance Pay • • • •
Termination vs Resignation Severance pay explained Gratuity calculation steps Other end of service
4. Updated Decree • Emiratization laws • Current decrees in discussion
PRACTICAL ADVANTAGE Project Work - Resignation policy draft Samples - HR Policies - Employee contracts
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COURSE BREAKDOWN RECRUITMENT 1. Manpower Planning • Objectives of Manpower Planning • Transformation based planning • Time-period based planning 2. The Recruitment Process
PRACTICAL ADVANTAGE
• • • • • • •
Project Work - Manpower Planning Case Study - Creating a Job Description
Job Market Research & Job Analysis Job Descriptions Recruitment Workflows Internal & External Candidate Sources Advertising Applicant Tracking Systems (ATS) Recruitment Stakeholder Management
Samples - Job Description - Job Adverts
SELECTION 1. The Selection Framework 2. Shortlisting • Steps for shortlisting 3. Interview • • • •
The six steps interview plan Interview types Interviewing mastery Walk-in drive planning
4. Psychometric Testing • • • • •
Cognitive ability tests Personality test Physical ability test Job knowledge test Work sample test
5. Assessment or Selection Center
PRACTICAL ADVANTAGE Project Work - Shortlisting case study - Mock Interview - Drafting a Job Offer Samples - Interview Questions Toolkit - Job Adverts - Psychometrics tests - Regret response format
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COURSE BREAKDOWN EMPLOYEE ONBOARDING & ORIENTATION 1. Employee Onboarding Steps 2. Objectives of Induction program 3. Responsibility for Induction • Human resource department • The line manager/ supervisor 4. Induction program 5. Networking in Induction Program • Trial/probation period evaluation
PRACTICAL ADVANTAGE Project Work - Probation Evaluation Case Study Samples - Welcome Comms - Induction Program Plan - Induction Program Sample
LEARNING AND DEVELOPMENT 1. Strategic Learning Programs 2. Training Needs Analysis (TNA) • • • •
Training Requisition Skills Gap Analysis Setting Training Objectives Competency and Skill Mapping
3. Funding the Training Function
PRACTICAL ADVANTAGE
• Cost/Benefit analysis of training • Training’s ROI
Project Work - Training requisition format - Skill Gap Analysis Survey
4. Funding the Training Function
Samples - Competency and skills map sample
• LMS vs LXP
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COURSE BREAKDOWN PERFORMANCE & PEOPLE MANAGEMENT 1. Performance Measurement
3. Managing Employee Performance
• • • • • • • •
• Five Step Performance Process
Preparing KPIs Leading and lagging indicator KPIs vs OKRs Performance Scorecard & dashboards Performance Improvement Plans (PIP) Personal Development Plans Talent Grid Succession Planning
2. Performance Appraisal Methods • • • • • •
Graphic rating scale Essay appraisal Checklist scale Critical incident appraisal Ranking methods Behaviorally Anchored Rating Scale (BARS) • Management By Objective (MBO) • 360 Degree Feedback/Appraisal
PRACTICAL ADVANTAGE Project Work - Case study of two companies - Performance Appraisal Discussion Mock - Talent Grid Plotting Samples - PDP Format - PIP Format - Talent Grid - Performance Appraisal Format Samples
REWARDS & RECOGNITION AND EMPLOYEE ENGAGEMENT 1. Reward and Recognition Channels • • • • •
Top-down recognition Peer to peer recognition Regular recognition Informal employee recognition Formal employee recognition
2. Employee Engagement • • • • •
Employee Engagement Value Add Levels of Employee Engagement Employee Engagement Surveys Employer Branding Current Employee Engagement Trends
PRACTICAL ADVANTAGE Project Work - Talent Grid Plotting - Drafting a Pulse Survey Project Work - Employee Rewards Examples - Employee Engagement Survey Samples
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COURSE BREAKDOWN COMPENSATION & BENEFITS 1. Pay Structure
4. Salary Surveys
• Internal & External Equity
• Salary survey benefits • Compensation consultants and strategy • Salary Benchmarking
2. Payroll and Salary processing • • • • • • • •
Leave calculation Paid leave Unpaid leave Sick leave Maternity leave Salary advance Alternate compensation options Pay Slips
3. Wage protection system (WPS) • Requirements • Features – NADIA WPS corporate
PRACTICAL ADVANTAGE Project Work - Salary Processing Case - Pay Slip Creation Project Work - Salary Processing Case - Pay Slip Creation
ORGANIZATIONAL EXIT 1. Employee Retention • • • •
Reasons for leaving Why retain? Cost of employee turnover Employee retention methods
2. Employee Exit Processes • • • • •
Exit interview Termination Layoffs and Reduction in Force (RIF) Retirement Handovers and Due Settlements
PRACTICAL ADVANTAGE Project Work - Live Exit Interview with Retention Strategy Samples - Exit interview questions - Termination letter format
BONUS CHAPTER: HR MEASUREMENT AND METRICS 1. HR Measures of Success
3. HR Analytics & MS PowerBI Dashboards
2. HR Scorecard Example
4. HR Business Review Reports
PRACTICAL ADVANTAGE
Samples - MS PowerBI HR Dashboards
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GET IN TOUCH WITH US!
Dubai
Dubai
Abu Dhabi
1-Lake Plaza Floor 36, Cluster T Jumeirah Lakes Towers
The Prism Tower Office 1707 Business Bay
Al Mansoor Tower M1 & M2, Sheikh Zayed Bin Sultan St
+971 4 447 2599
+971 4 447 2599
+971 2 677 4031
TOLL FREE : +971 800 2566 nadiaglobal.com nadiaglobal
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