EEPING PASSENGERS PASSENGERS KEEPINGKEEPING PASSENGERS CUSTOMER FACING STAFF CUSTOMER FACING STAFF CUSTOMER FACING STAFF Technology TO EMBRACE TABLETS TO EMBRACE TABLETS TO EMBRACE TABLETS NFORMED INFORMED INFORMED Aircraft Maintenance
TTER LOCATION TO DRIVE BETTER OCATION TO DRIVE BETTER Baggage location COMMUNICATIONS OMMUNICATIONS status updates
70%
Aircraft Maintenance Aircraft Maintenance 75% 75% 75% Aircraft Transfer Transfer Aircraft Transfer Aircraft Turnaround Baggage location Turnaround Turnaround Baggage location 50% status updatesstatus updates 50% 50%
70% 70%
25% On-board
On-board
65%
Location-based 10% notifications10%
7%
7%
2%
64%
Implemented today plemented today
Missing baggage Planned by 2018 nned by 2018 communication
63%
Baggage 25% Handling
Boarding
Roaming
25%
Baggage Handling
Baggage Handling
Roaming
Roaming
10%
10%
2%
On-board
Location-basedLocation-based notifications
65% 65% notifications Boarding
Boarding
64% 64% Missing Premium Missing baggage baggage lounge communicationcommunication
63%baggage 63% Real-time Real-time statusbaggage status
Real-time baggage status information for passengers
Premium Premium Check-in/bag-drop lounge lounge Airport security checkpoints
information forinformation passengersfor passengers Passenger Operational
Check-in/bag-drop Check-in/bag-drop
Airport security Airport security checkpoints checkpoints
Today Total byOperational 2018 Passenger Today Operational Passenger Total Today by 2018 Total by 2018
% of airlines planning to provide%tablets to staff % of airlines planning to provide of airlines planning to provide tablets to stafftablets to staff
AIRLINES GETTING READY FORAIRLINES IoT GETTING READY AIRLINES GETTING READY FOR IoT FOR IoT
86%
86% 71% 71% 86% 71%
DAirlines Airlines AND AND et the Internet the Internet of Things oof T) Things (I oT) (I oT)
37%
37%
37%
IoT will present clear benefits IoT willOur organization understands We haveOur budget allocatedunderstands for We have budgetWe IoT willbenefits present clear benefits organization have budget present clear Our organization understands allocated for allocated for in the next 3 years the concept of IoT the implementation in the next 3 years the concept of IoT the implementation of IoT in the next 3 years the concept of IoT the implementation of IoT
% of airlines who strongly agree or agree% of strongly airlines who strongly agree or agree % of airlines who agree or agree
BEACON-ENABLED APPS: PIONEERS FORAPPS: THE IoT? BEACON-ENABLED APPS: PIONEERS FOR THE IoT? BEACON-ENABLED PIONEERS FOR THE IoT?
% of airlines % of airlines Wayfinding 8% Wayfinding 8%57% 8% Wayfinding 57% planning to planning to Implemented leverage beacons leverage beacons to enhance appsgate info to enhance apps Flight and Flight Flight and gate info and gate info 14% 49% 14% 14% 49%
7%
57% 49%
Total by 2018
Baggage collection
3 Walk to gate time % 5 Duty free offers %
35%
© SITA 2015 SITA 2015
Baggage collection Baggage7% collection 7% 40% 40%
3
3 Walk to gate time Walk to gate34% time 34% 33% % % 5 29%%
5 Duty free offers Duty free offers 29% %
35%
Total by 2018 Total by 2018
40%
34% 33%
Implemented Implemented
33%
29%
35%
53 www.sita.aero/surveys I @sitaonline I #SITAInsights www.sita.aero/surveys I @sitaonline I #SITAInsights www.sita.aero/surveys I @sitaonline I #SITAInsights November 2015