GDRFA News
GDRFA customer service centre opens at Dubai airport M ohammed Abdulla Ahli, Director Gen-
eral of Dubai Civil Aviation Authority (DCAA), and Major General Mohammed Ahmed Al Marri, Director General of the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA-Dubai), have formally opened a GDRFA customer service center in Terminal 3 at the Dubai International Airport. The centre provides all the services to customers 24/7. Mohammed Ahli said the customer centre comes in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai and directives of His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of DCAA and Chairman of Dubai Airports, for taking the customer service levels a few notches
up and apply global best practices for customer satisfaction. Major General Mohammed Al Marri said the center offers all the services provided by the GDRFA-Dubai, which includes renewal of passports of UAE citizens, entry permits, residency visas of all kinds, cancellation, renewal and extension of the residence permits and
issuance and renewal of Smart gate cards.Present at the ceremony were Major General Ahmed Mohammed bin Thani, Assistant Director General for the Airport Security at Dubai Police, Major General Obaid Mohair bin Suroor, Deputy Director General of GDRFA-Dubai, and other senior officials of DCAA, GDRFA-Dubai and Emirates Airlines.
GDRFA campaign fosters positive work culture T he Department of Positive Energy at the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA-Dubai) have recognized 65 of its employees through its ‘365 days of positivity’ initiative by the end of September.
The department is believed to be a first of its kind in the UAE and the region. The department, which was inaugurated in July, aims to promote positive thinking and come up with methods to enhance positivity 4 |Manafez Dubai |October ٢٠١٤ |
amongst the directorate’s employees so that they can create the best working environment for themselves. Mohammed Sultan Bin Thani, Organizational Excellence Consultant at the GDRFA-Dubai, said that the new department, headed by Lieutenant Ali Al Sharif, builds on the ideas put forward by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, about the importance of positive energy to success.
He said the GDRFA-Dubai made a conscious effort to apply the idea of positive thinking and that’s how the department was born. He added: “Positive energy has become part of many workplaces, but we are probably the only or one of the only organizations which created a department that is dedicated to actively finding ways and creating initiatives to promote positive energy. A happy employee is more productive, and this is what the department aims to do.”