Interview
the UAE, how do you use smart technology for your services? We follow the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE’s Vicepresident and Prime Minister and Ruler of Dubai, to transform Dubai to smart city by using advance technology and smart solutions. In this direction, we are proud to introduce our new enterprise level Courier Management Software with highly advanced features that we have developed in-house. Among those is Z360, a complete world class courier operations management software solution with all the operations, call center, front desk and accounts modules with complete MIS reports for all the modules. For courier management, we have Z Lite, which is a complete web based courier management solution for corporates and strategic partners with all the modules and MIS reports, integrated with
back office Z360 system. And it is also compatible with latest smart phones. Z-Tron, is a mobile device based software solution ready to process real time updates, pickup notifications, capture proof of deliveries for consignee signature and ID snapshot, integrated with Z360 and Z-lite. Our call centres are equipped to handle unlimited number of concurrent calls, allow our customers to leave a voicemail when our agents are unavailable, ensure, via the IVR System that the call is directed to the right person, The Power Diallier we use automates the outbound calling process so our
sales team can call more contacts faster and the system has multiple language options like English, Arabic and Urdu to cover wide range of our customers What makes Zajel different from other courier companies? Zajel serves most of the government organisations, which reflects our reliability and high quality of services. We are fully equipped with the latest technology, have high level of security on servers to maintain customers and clients data, offer a unique range of products and services and use highly advanced methodology for handling the services. | Manafez Dubai | April 2016 | 11