N-PULSE GmbH Corporate Presentation Revenue Assurance 2014
Š N-PULSE GmbH
Company Profile
A leading independent telecommunications consultancy Facts & Figures • Founded
in Königstein, near Frankfurt, Germany
• Ownership • Share capital
Privately-owned € 105.000
• Expert strength
50 + consultants and associate partners
Brief History • Background
N-PULSE was founded in 2000 by Dr. Georg Panagos and Martin Löffler as a specialized and focused consultancy company for the international Telecommunications industry putting emphasis on our independency and deep international experience.
• Collaboration
Cooperation with several System Integrators and Suppliers of the communications Industry.
• Offices • Operations
Germany and Switzerland
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Worldwide with local associates
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Competence & Credentials A leading independent telecommunications consultancy
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Competencies & Credentials
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Telco passion - N-PULSE is a high quality consulting company specialised in the telecommunications Industry
Strong international network of experts N-PULSE consultants are used to working self-determined and independently. Travelling and working abroad is daily business.
Privately owned independent company N-PULSE is fully privately owned and vendor independent
Strong telecom and IT consultant backgrounds – our consultants usually have more than 10 years of professional experience
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Expertise
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Strategic positioning and product strategies (Product and Portfolio management)
IT Strategies, system selection and replacement Business process benchmarking and improvement Benchmarking and Business Intelligence (Churn, Fraud and Revenue Management) Strategic partner definition and selection, contract negotiation and mediation Internationalization and Diversification License application and building green field operators Compliance and Standardization Security and Data Protection
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Consultancy Approach
We turn your ideas and strategies into reality •
Business Case – Product development – detailed planning complemented with market assessments and products suited to fulfil the business case
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Business alignment – analysis of the “fit-for-purpose” of the existent business-, process- and IT-Architecture. Development of gap-analysis and to-be-state
Making ideas & strategies work in real • life is our strength! • •
© N-PULSE GmbH
Hands on project management – we do not only provide concepts but we also actively engage in projects by providing expert resources Selecting and implementing the right environment – we support in the selection of the appropriate partners, suppliers, outsourcers or OSS and BSS.
PoC- We test and validate processes along the new value chain to assure a smooth and friction free launch
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Challenges for Telecommunication Operators
Maximising opportunities - mitigating risks Regulation & Privatisation Changes in regulations
Network Transformation
Require changes in skills, knowledge and resources of operators and service providers
Changes in competition
Business Transformation
Changes in markets and customers
Changes in technologies
New Technologies
Competitive Pressures
Time to Market Service Delivery
Empowered Customers
Customers & Partners Š N-PULSE GmbH
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Our Consulting Approach and Methodology
Expertise based services to suit YOUR operation Operational Business Consulting
Business Assessment - Benchmarking - Business process Requirement analysis - Requirements specification -…
Operational Technical Consulting
Technical Assessment - Functional & technical mapping & analyses - Solution assessment - New solution impact analysis -…
Requires senior consulting expertise (business and/or technical) with strong repeatable practice experience
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Technical Implementation - Program management - IT architecture specification - Functional design - Audit and acceptance -…
Requires strong technical expertise with specific technology, supplier and products experience
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Our Consulting Approach and Methodology
N-PULSE in YOUR service and system life cycle Marketing
Product Engineering
IT
Production
Programme Management Business Analysis
Product Strategy
Service Definition
Roadmap
Define Š N-PULSE GmbH
Solution Design
QoS Implementation Review Audit Performance User Acceptance Solution Development
Service Design
Bus. Process Design
Systems Architecture
Integration
Technical Support
Performance Tuning
Solution Testing Operation Maintenance
Design
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Challenges for Telecommunication Operators
Expert advice for specific business needs Business Model Sales & Marketing
Operational Processes
Service Network
Markets
• Wholesale versus retail strategies • (M)VNOs and ISPs: how to interface?
Channels to Customers & Partners
• Customer segmentation and behavior • On-portal versus Off-portal partners
Product & Service Development
Service Delivery
Service Assurance
Revenue Management
Network Intelligence & Service Platforms
Telecommunication Networks
Access & Core Networks
© N-PULSE GmbH
Wireline,
Wireless
Cable,
Copper, Fiber, etc
2G, 2.5G, 3G, Wifi, etc
Analog,Digital, etc
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Interconnection
• Designing a future-proof systems architecture? • How much real-time in our BSS and OSS? • Impact of IP on revenue assurance
• IMS: How soon and which transition? • Is Open Services Architecture (OSA) a must?
• What transition to IP: Core? Access? • Are standards (CAMEL, SIP, etc) really feasible to deploy costeffectively?
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Functional Coverage of our Consultancy Services
Covering 3 main functional domains Operations
Business Support Systems (BSS)
Operations Support & Readiness
Assurance
Fulfillment
Customer Relationship Management
Billing
Customer Interface Management Selling
CRM Support& Readiness
Problem Handling
Order Handling
Marketing Fulfillment
Customer QoS/ SLA Management
Billing&Collections Management
Retention and Loyalty Service Management & Ops
Operations Support Systems (OSS)
Service Configuration & Activation
SM&O Support& Readiness
Service Problem Handling
Resource Management & Ops
Service Rating & Usage Mgt.
Resource Performance Management
Resource Trouble Mgt.
Resource Provisioning
RM&O Support& Readiness
Service Quality Mgt.
Resource Data Collection & Processing
Supplier/Partner Relationship Mgt
Service Platforms and ValueAdded Services
S/P Buying
S/PRM Support& Readiness
S/P Order Mgt.
S/P Problem ReportingMgt.
S/P Performance Mgt.
S/P Settlements & Billing Mgt.
Supplier/Partner Interface Management Value Added Services Enabling Services
IN Apps (e.g.prepay) DRM
Java Download
Rich Voice Apps SCP
VMS
Video Apps SMS-C MMS-C
WAP G/W
Games/ Entertain. Apps Content Mgt.
Cell Broadcast
Corporate Apps PTT
Streaming
Mcommerce OTA
Other ‌
Access and Core Networks
Š N-PULSE GmbH
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Why N-PULSE?
We are different from other consulting companies Hands-on and customer-oriented We are telecom specialists, so there’s no learning curve. We actively support a fast knowledge transfer in all our projects in order to allow our customers to solve problems and implement solutions.
Flexible engagement model We adapt to the customer context. We work on fixed-price, time-bound assignments as well as times & material projects.
Expert and impartial We have seen and solved your problem somewhere before. We don’t play politics, we talk straight, make clear recommendations and we are vendor-independent.
Responsible for results We accompany our customers from concept to implementation. We assure cost efficiency through small expert teams and best practice solutions. © N-PULSE GmbH
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Why N-PULSE?
We deliver value for money In total we have delivered more than 200 projects in over 40 countries. We have delivered over 15 IT architecture blueprint and migration projects to major operators in record time (average 12 weeks and 4 people). We have designed over 20 state-of-the-art solutions, including distributed ITbased convergent charging, through our ability to bring marketing, network and IT people together. We have build up more then 5 XVNO/E’s from scratch to final operation We have conducted over 40 RFIs/RFQs resulting in fast (6-12 weeks), yet quality selection of key COTS applications. We have optimized performance of 12 key OSS/BSS applications and saved our customers significant money and headaches. We have conducted over 20 technical due diligence projects for operators, suppliers and investors, in a time-boxed, result-oriented fashion, resulting into over 80% “success” (transaction completed).
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References A huge network of consultants and projects with some of the largest operators and suppliers speak for themselves Fixed line operators and ISPs Wireless operators and MVNOs • Cable&Wireless • AOL (France) • Carphone Warehouse (UK) • Bezeq (Israel) • Cegetel/SFR (France) • British Telecom • Cellcom (Israel) • Czesky Telecom • China Mobile • Deutsche Telekom • Cosmote (Greece) • Eircom (Ireland) • E-Plus (Germany) • France Telecom • Hutchinson 3G (Italy) • Golden telecom (Russia) • MTN (South Africa) • Nextel (Norway) • MTS (Russia) • PCCW (China) • New World Mobility (China) • OTE (Greece) • Orange • TeleDenmark • O2 (Ireland, Germany) • Telekom Austria • Swisscom Mobile • Telenor (Norway) • T-Mobile • TeliaSonera (Sweden) • Turkcell (Turkey) • Telefonica (Spain) • Vimpelcom (Russia) • Tellas (Greece) • Virgin Mobile (UK) • Telkom South Africa • Vistream (Germany) • Vodafone Arcor (Germany) • Vodafone (UK, D, Ireland)
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Software Vendors • Alcatel • Amdocs • CMGLogica • EDS • EDB Telesciences • HP • IBM • Intec •LHS •Lucent • Metasolv •Microsoft • Nokia • Oracle • Portal • Siemens • SGI • Telcordia
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Revenue Assurance
Revenue Assurance Topics
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Revenue Assurance - Introduction
• Despite strong effort by most operators in the past year, revenue leakage is still present • Leakages of Revenue are real and hit everybody • Reasons are as manifold as the business is • Even small percentages easily add up to significant amounts (a loss of only 0,2 % of a big international Telco may reflect the turnover of a small Telco!) • New technologies and services reveal new leakage sources • Borders between Fraud and Revenue Assurance are sometimes difficult to draw. However, RA can help identifying fraud attempts which might otherwise not be detected • Actions makes only sense with sufficient Know How – RA systems may indicate leakage but humans have to start appropriate action
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Revenue Assurance - Methodology
• RA requirements vary heavily from operator to operator • Type of business (retail vs. b2b), Maturity level and technology have strong impact on individual RA needs and focus • Hence, there cannot be “one” RA best practice for each and every Telco • We have taken this into account and with our experience conducted a RA methodology that allows to adopt to various operator situations: Alignment with TMF RA best practices and standards
Questionnaires and guidelines that allow for a rapid analysis of current needs and sweetspots Huge database of RA requirements to check completeness and provide suggestions Templates to quickly collect and condense data from various sources • We typically perform introductory workshops to better understand corporate strategy, goals and current needs and environment. This is essential for tailoring specific proposals geared towards the Telco’s individual needs.
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RA Project References Operator Vodafone Global
Country Global
Activity Convergent Operator
FA Project Scope -
CYTA
Cyprus
Fixed line/Mobile
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TP SA
Poland
Incumbent Fixed Line
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Project Duration
Consolidation and definition of global requirements for a RA tool Compilation of a RfP Management of the RfP process incl. Evaluation and management presentation Conduction of a feasibility study and business case for building a global competence center for off-shoring Workshops / Seminars on RA Advice on introduction of Revenue Management Processes Assessment on the exisiting Reveneue Management
2012-2013
Revenue Assurance and Risk Management Workshop and Assessment of the existing Reveneue Environment Risk Management processes SOX Compliance
2005
2003-2004
Multimedia Polska
Poland
Fixed Line /Cable TV
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Assessment of the RA Processes Training in RA Advice and Requirement Definition for Revenue Management through the exisisting and planned solutions
2006
Lannet
Greece
Fixed Line
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Assessment of the RA Processes and evaluation of possible tools
2004-2006
Polkomtel
Poland
Mobile Operator
Seminar on Revenue Assurance and compliance to SOX
2005
Undisclosed Software Vendor
USA, Worldwide
Vendor
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Advisory on BI Products to combine their capabilities for Revenue Assurance Definition of the RA Requirements for a BI – RA Solution Implementation Support Sales Strategy and Support
2006-2008
Billing Leackage checkpoints and Revenue Assurance Process Evaluation especially in the Billing Process Chain
2001-2003
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Vodafone Germany
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Germany
Mobile
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RA Project References Operator
Country
Activity
FA Project Scope
Project Duration
Golden Telecom
Russia
Fixed Line, ISP
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Revenue Assurance Assesment IT Assessment and alignement to the Business goals Business Case for RA: Approach defintion, execution
2004-2005
Vistream
Germany
MVNE
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2005 - 2007
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Developing form scratch among others the Revenue Management and Assurance Process. Implementation of the RA process KPIs and Quality parameters for Revenue assurance
Telekom Austria
Austria
Fixed Line
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Revenue Management Evaluation Requirements Defintion Solutions Selection, RFQ Support RA Process Defitnion
2002-2005
Batelco
Bahrain
Fixed Line / Mobile
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3 months - 2006
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Definition and Initiation of a Revenue Assurance Project for retail services for both fixed and mobile services Identification of major suspected revenue loss areas Definition of methodology for revenue measurement Business Process Reviews Review of existent RA procedures Definition of enhancements Definition of System requirements Compilation of a Pilot
MTS
Russia
Mobile
Verizon Wholesale
USA
Mobile
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RA KPI definition Evaluation of BI Solution Demo for RA BI and Churn Model for predictive analytics Pilot development
2008
E-Plus
Germany
Mobile
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Definition of Business Requirements for RA and Compliance Adaptation of a new RA solution for Wholesale customers Review and adapt the end to end RA processes Business Analysis of RA Requirements for a new Fraud Solution for the mass market and ISPs Enhancement for all the RA Reports
2011-2013
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Š N-PULSE GmbH
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2004-2005
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How to contact us
Where to find us
N-PULSE GmbH Schneidhainer Str. 30 61462 Koenigstein
Tel: +49 (0) 6174254898-0 Fax: +49 (0) 6174254898-9 www.n-pulse.de contact@n-pulse.de Š N-PULSE GmbH
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