A4-Sewall's Point Magazine-Vol.560

TREASURE COAST’S ONLY THE MERCEDES & BMW

DEALER ALTERNATIVE FOR AUTO SERVICE & REPAIR

By Gabby Gregory

Premier, Concierge-Level Customer Service

Ryan Giddings, the owner/operator of and Master Automotive Technician at Church Street Garage, prides himself on raising the bar within the automotive service industry. On-site each and every day to ensure the shop delivers an exceptional customer experience, Ryan possesses two qualities that have become rare to nd not only among auto mechanics, but also among people in general nowadays: honesty and integrity.

Frustrated by the common tricks frequently used by dishonest (and o en untrained) representatives, Ryan has blazed a trail by operating his shop like none other. “ ere’s no sales pitch,” Ryan a rms, saying, “I’m the owner, and I care about retaining my clients. erefore.. I’m looking out for you.” He continues to explain that there is no one “over [his] shoulder telling [him] that this job is taking too long… I’m o on labor hours, or I’m not making enough money.” As a result, he’s not working too fast or carelessly, and he’s not motivated by sales quotas and the incentive to upsell you on repairs or products you don’t need. As the shop’s owner, he doesn’t work on commission.

None of the Church Street Garage employees work on commission either. “My mechanics are salaried,” Ryan proudly states, continuing, “Plus, they get paid holidays, get paid vacations… so there’s never a worry about rushing the vehicle out or unnecessary upselling.”

EXCITING NEWS at Church Street Garage

Let’s face it – the value of your car depreciates over time, and the technology in newer cars continues to advance. Suddenly, your 2010 vehicle is now considered an older model, and parts can be expensive. Of course, Church Street Garage uses high-quality factory spec parts in all repairs; however, some parts, like control modules for these “older” vehicles, can cost thousands of dollars. Based on the age of a vehicle, it does not always warrant that level of investment.

Ryan was determined to come up with a solution to this problem. He did not want to sacri ce the quality of his repairs, and he was intent on keeping his customers in the vehicles they love. Ryan, therefore, did some due diligence and thoroughly vetted suppliers. Now, he is able to source expensive parts and electronic modules that have been refurbished!

Church Street Garage works exclusively with high-quality suppliers whose parts have been meticulously repaired and tested. e best part is that these materials are covered under a warranty. Sometimes, certain parts may even qualify for Church Street Garage’s incredible, unprecedented 3-year, 36,000 mile warranty! Clients, as a result, receive highquality service at a much more reasonable cost.

ough Ryan is able to o er more a ordable options for parts and electronic modules at CSG, he explains that his shop has not been and will not ever be a “discount center.” He assures that clients can still expect the same premier, concierge level of quality and service that they have come to know, love, and respect. In fact, the reason Ryan decided to begin o ering refurbished parts is to support his valued clients even more, because, as their cars age, they “need more a ordable options than a new unit from the dealer.”

Ryan from Church Street Garage Explains… Red Flags in the Automotive Industry

Ryan Giddings is a Master Automotive Technician and the owner/operator of the Treasure Coast’s only Mercedes and BMW alternative for service and repair, Church Street Garage. With years of automotive experience and knowledge, Ryan breaks down some of the most common red ags to look for whenever you’re in need of car repairs, service, or maintenance:

1.) Blanket Pricing for Oil Changes

If there’s set pricing for oil changes, then Ryan says to raise a red ag. “Vehicles are so speci c, every make, model, and manufacturer,” he explains, adding, “they have very exact specs on the oil, the lter, the quantity, and what needs to be done.” us, any blanket pricing means that “ ey’re usually using the most inexpensive uids and lters, then upselling on parts and labor to make a pro t,” expounds Ryan, continuing, “Church Street does not work this way.”

2.) Discounts & Specials

With the information from red ag #1 in mind, think about the idea behind “discounts” and “special pricing” for repair services. ese “special” prices are, usually, blanket ones too. Are you really getting a deal on your service? ink about it — if a service can be discounted by $20 and the business is still making a pro t, then they’re, once again, planning an upsell. At CSG, on the other hand, your speci c vehicle gets a speci c price based on two simple factors: the time it takes to service the vehicle and the materials needed to service it.

3.) Non-Itemized Billing

Watch out for anyone who doesn’t give you an itemized estimate or bill! If you go into a shop and ask for a speci c service or repair, raise a red ag “if they can just throw a number out,” warns Ryan. Not only is every vehicle incredibly speci c, but also, as Ryan explains, “there is labor, warranty, parts, taxes, and shop supplies… it’s like a medical bill. It’s not a general number.”

At CSG, Ryan even welcomes his clients to take a look at things for themselves, if they are interested. He’s happy to walk them through his assessment, o ering complete honesty and transparency.

THE BOTTOM LINE

Ultimately, Ryan warns you of these red ags not only to save you from wasting your money on substandard materials and service, but also to keep you from driving an unsafe vehicle. A er all, when you work with a mechanic or service advisor (or both) who is more concerned with pro t than quality, you are not receiving the proper level of care and attention to detail. us, your car is not being adequately serviced, and any lurking issues may become ever more expensive to repair, dangerous to continue to drive around with, or both.

Church Street Garage is located at 320 SE Church Street in Stuart and is open Mondays-Fridays from 7:30AM-4:30PM. For more information, please call 772-220-2255, email ryan@churchstreetgarage.com, or visit churchstreetgarage.com.

THE MECHANIC SHOP INCLUDING SEALS & GASKETS AT

ONLY NO EXTRA COST

OFFERING 3 YEAR 36K MILE WARRANTY

A Tight-Knit Family of Roo ng Professionals

Homeownership provides us with security, privacy, and a comfortable place from which we leave each morning and retreat each evening. Owning a home, however, entails constant upkeep and improvement. A roof replacement is one of those home improvements that will have a great impact on the overall look, feel, and function of your home.

Roof replacement on an existing structure or roof installation on new construction are both major considerations because they are investments that should last for years to come. For that reason, you shouldn’t settle for just any roo ng company that happens to knock on your door. Trust the family at FoxHaven Roo ng Group!

FoxHaven Roo ng Group is a third-generation, familyowned and operated, residential and commercial roo ng company serving St Lucie, Martin, and Palm Beach counties. Owners Andy Keys and Matt Stewart grew up together in Philadelphia, where they both learned the value of hard work and impeccable cra smanship from former roo ng and contractor generations.

Matt was a general contractor in Philadelphia since high school, learning the basics of the trade from his dad beginning at nine years old. He worked in Pennsylvania for 12 years as a GC before deciding to relocate to South Florida with his family and join Andy in his business venture.

Andy Keys has worked in the roo ng industry his entire life, and explains, “my entire family has been in the roo ng business, so as a kid, my job was to pick up all the tile at the job site.”

A PERFECT, 5-Star Reviewed Company Built on Trust

Now, almost four years later, FoxHaven Roo ng Group is a thriving, reputable company built on quality and service. e business has a perfect, 5-star rating on Google!

By Gina Zuk

Andy and Matt have many years of experience between them, but they realize and respect that the roo ng industry is a di erent world in Florida. “Down here, everything has code. e codes, inspections, and regulations are intense,” states Matt. ankfully, FoxHaven Roo ng’s sta of professionals are incredbly knowledgeable, plus insured and certi ed. Additionally, they make customer service a top priority.

FoxHaven Roo ng Group also uses cutting-edge technology, like a man-operated scissor-li dumpster called the Equipter. is device maneuvers easily around landscaping and other features to deposit debris directly from the roof to the dumpster and o the property… genius!

Let’s face it, a roof replacement is one of the biggest investments in your home, so Andy and Matt encourage consumers to do their research. ey believe it is bene cial for potential customers to read the good and the bad reviews, visit the o ce, inquire about the estimate process, and assess the e ciency of several companies before signing a contract. If you do your homework on FoxHaven Roo ng, then you will nd that their 5-Star Google reviews are a result of honest, quality work, impeccable customer service, and a valued, happy sta .

772-258-4989

Insurance Company Friendly

ere are two types of roo ng companies in the industry: those that exclusively do work for insurance purposes (referred to as insurance restoration roofers) and others that work on referrals and reputation. FoxHaven Roo ng Group actually does a bit of both, and are true professionals in the insurance industry. Andy states, “We are not an insurance restoration roofer. However, we do work well with insurance companies.” If you think you have an insurance claim, then Andy recommends nding a roo ng company that has a good reputation, like FoxHaven Roo ng, when it comes to inspections.

Unfortunately, South Florida insurance companies are trying to compensate for unnecessary insurance claims by requiring homeowners to have more frequent roof inspections, and in some cases, roof replacements. Andy and Matt recognize this requirement as a problem for homeowners, so FoxHaven Roo ng Group avoids unnecessary insurance claims and will never encourage a customer to le a claim with their insurance company just to get business. If a claim needs to be

led, then Andy or Matt will work with the inspector. “Our percentage of insurance claim approvals is very high because I don’t tell people to le claims unless there is real damage.”

When the time comes for a claim, Matt or Andy will get on the roof with the inspector to discuss the best plan of action for the customer.

Communication is Key

FoxHaven Roo ng Group works like a well-oiled machine! Your experience will begin with an initial call to Sam, the o ce manager, who schedules all appointments, pulls permits, and gathers information for estimates, which are usually provided to clients within 24-hours.

e streamlined estimate process begins with aerial measurements before Andy and Matt show up to the site for an inspection. Customers learn about not only FoxHaven’s superior product choices, but also whether a roof repair would be advisable over a full roof replacement.

“If we go to a house and it has a leak that needs to be repaired, but the roof is still in good shape, we of course will repair it,” explains Andy.

FoxHaven Roo ng Group makes communication a top priority, and prides itself on the whole customer experience from start to nish. Matt says, “ ey [the customers] have our cell phone numbers, and we tell them to call us any time.”

Both Matt and Andy understand the time sensitivity related to insurance claims, and Andy admits, “If people have deadlines, we move them up [in the schedule].”

Generally, work is started about two to three weeks a er a contract is signed. When the project begins, there is always a foreman on site at every job. Additionally, Andy or Matt will visit each job site every day to assure that their customers are fully satis ed.

And, satis ed you will be! FoxHaven Roo ng Group doesn’t just sell roofs, they build relationships.

FoxHaven Roo ng Group is located at 713 NE Dixie Highway, Unit D, in Jensen Beach. e company’s hours of operation are Mondays-Fridays from 8AM-5PM. Flexible nancing options are available. For more information, call 772-258-4989 or visit foxhavenroof.com.