MyHub Intranet Case Studies

INTRANET CASE STUDIES Looking for some great business intranet examples?

View our intranet case studies, collected from satisfied MyHub Intranet customers.

CLIENT CASE STUDIES 1

Extranet Increases Profit For Professional Services Company

Intranet Design Made Easy For Idaho Lottery

6

2

Intranet Delivers More Effective Working At Kenect

Integrated Intranet Platform Ticks All The Boxes

7

3

Keeping It In-house For Guthrie Bowron

Client Portal In Action For P4B Law Practice

8

4

Legal Intranet Platform Stands The Test Of Time

Communicating Across Multiple Office Locations

9

5

Best Western’s Best Intranet Platform

How David Reid Homes Reduced Email Reliance

10

EXTRANET INCREASES PROFIT FOR PROFESSIONAL SERVICES COMPANY

EXTRANET

Increased profits and reduced stress levels don’t usually go together. But that’s exactly what business owner Lisa Johnston has achieved since launching an extranet service for her clients four years ago.

SASS

PROFIT

EXTRANET

EFFICIENCY

Background Lisa Johnston is the founder and co-owner of businessconsultancy firm Sass.

Based in Blenheim, NZ, she and her team of six provide essential business and advisory services such as accountancy, book-keeping, marketing and HR for several hundred clients spanning almost every industry including healthcare, tourism and trades.

CHALLENGE

SOLUTION

• Extra value for clients without adding extra cost.

• Workload and stress increasing; finding experienced staff a growing challenge.

A central extranet MyHub site for clients to access expert knowledge and business documentation 24/7.

For Lisa, providing round-the-clock support and expert advice for her clients is a priority.

With a growing client base in need of extra training, Lisa wanted to find a way in which clients could feel supported no matter what time of day or night it was.

• Permission to control functionality and access to certain areas according to clients’ subscription level

“I wanted to package the best of our resources – such as training videos, business templates, FAQs and more – into a secure, cloud-based platform, so they could access information to help them and their staff. This online space could also be used for clients to store their own content and documents.”

Besides offering value to clients, it would also cut down the hours of repeated training sessions, or responding to almost identical FAQs.

Prerequisites:

• good look • easy to navigate and manage • not overly technical • freedom to style and layout content • specific features such as drop-down boxes on FAQ pages, global site search functionality, automated emails and metrics to see customer usage • right price

Background Sass is a business services provider established in 2006.

It has several hundred clients across all industries, and is based in New Zealand’s South Island.

It offers a 24/7 advisory service using MyHub’s cloud-based intranet software.

Through its Ysite extranet provided by MyHub, all clients have their own login and private folders where they store their business information.

After researching and trialing a range of extranet solutions, Lisa selected MyHub. Her experiences: • superb one-to-one support, able to speak to a real person • all the functionality she was looking for • really affordable price • implementation phase completely stressless • MyHub organized the site structure • training on how to manage the site Results: • Gross profit increased: reduced overheads and reduced staff costs due to leaner operation • Scaled services created greater value for a growing client list • Improved internal efficiencies

INTRANET DELIVERS MORE EFFECTIVE WORKING AT KENECT

INTRANET

The UK-based recruitment consultancy, Kenect Recruitment, is all about ‘kenecting’ employers with temporary and permanent staff across transport, industrial and commercial settings.

KENECT

CONNECT

INTRANET

RECRUITMENT

Background Operating a franchise business model and with 14 local offices throughout the UK, ensuring effective and efficient operations is a top priority at Kenect.

Recruitment is a fast-paced, highly pressurized environment.

And it’s also subject to a great deal of red tape, legislation and compliance requirements.

CHALLENGE ‘We wanted a platform that could bridge the communication gap between the directors and staff as well as providing our employees with quick and easy access to all the information and resources they need.’

‘Kenect was already using CRM packages and a cloud server system, but we found these solutions to be inflexible and not engaging enough,’ says Kenect’s Managing Director Jason Whittenham.

SOLUTION Kenect was drawn to the MyHub intranet solution because of its comprehensive offering as well as its ease of use.

Since its introduction, the MyHub intranet improved Kenects’ work: • more efficient and effective • staff can source information for themselves  freed up management from responding to queries • made extensive use of G Suite apps which are embedded directly in the intranet • employees can easily share information through the intranet • introduced a fun, competitive element to operations • all the data is in real-time, staff members find it more engaging and motivating than static email versions • easier sharing of information and being more open helped to make us more transparent to staff company culture is at a high • the intranet’s time-saving benefits have indirectly affected profit and revenue

KEEPING IT IN-HOUSE FOR GUTHRIE BOWRON

IN-HOUSE

Emma Musson, Marketing and Brand Coordinator for Guthrie Bowron was looking for an intranet solution that she could manage in-house to help improve communication between the 40 stores nationwide.

GUTHRIE BOWRON

DECORATE

COMMUNICATION

IN-HOUSE

Background Guthrie Bowron are New Zealand’s home decorating specialists. They offer Kiwis everything they need to refresh their homes, as well as advice from experts in every store.

Their vision is to be New Zealand’s most inspiring home decorating destination, helping Kiwis turn their houses into homes.

All stores are 100% locally owned and operated, and they’re proud to have been a trusted New Zealand brand since 1896.

CHALLENGE • an intranet solution that can be managed in-house to help improve communication between the 40 stores nationwide Key features needed: • secure, central hub for sharing news and storing documents • easy to manage and very flexible

SOLUTION MyHub Intranet Solutions “is a great way to keep in touch with our franchisees, and it’s certainly reduced the number of requests we get for information as it’s now all on our MyHub site.” – Emma Musson Emma uses MyHub’s creative tools to make content as engaging as possible with pictures, videos or hot buttons, to make sure people connect with what’s being communicated.

The intranet became the first port of call if there’s anything they’re looking for: “It’s where we keep the documents for them for anything from store to POS (point-of-sale) processes.”

In addition to the document storage, calendar, and news blog the store staff also use the forum to connect with other stores to discuss everything from design ideas and trends to checking stock availability.

LEGAL INTRANET PLATFORM STANDS THE TEST OF TIME Based in Australia, Turnbull Hill Lawyers have been long-time users of the MyHub intranet platform.

INTRANET

LEGAL

DECORATE

COMMUNICATION

IN-HOUSE

Background Turnbull Hill Lawyers has been providing professional legal services to the people and businesses of the Newcastle, Hunter and Central Coast Regions, Sydney and other parts of NSW since 1969.

Today they employ over 40 staff.

Although the firm continues to grow, they have never forgotten their beginnings: “Every client we represent today is as important to us as the first client who walked through our doors in 1969!”

CHALLENGE Turnbull Hill Lawyers already had an intranet in place, but it required coding to build and so was less than user friendly as well as being difficult to manage.

SOLUTION The MyHub platform offered the tools and features we were after as well as being very affordable,’ advises Melissa Burrows, HR/Operations Projects Officer/Paralegal.

MyHub intranet is • a versatile platform that is easy to manage • capable of changing alongside business needs • regularly innovating and improving and • makes finding information easy and fast The firm uses the intranet • to make company announcements • to run news blogs • as a central knowledge management portal for staff looking to source information, data, internal policies and procedures Turnbull Hill Lawyers also made use of the intranet’s forms builder. It has made it easier to manage things: ‘We’ve got a much more streamlined process in place now and have better oversight of where things are at in the system. (…) It’s made a big difference to our business.’

Over the three years that Turnbull Hill has been using the MyHub intranet they have seen a lot of changes and enhancements. ‘It’s easy to keep up to date with improvements (…) and if I need assistance I just book a support call.’

BEST WESTERN’S BEST INTRANET PLATFORM Best Western Hotels & Resorts in Scandinavia is certainly a big player with over 150 hotels situated in Sweden, Denmark and Norway.

INTRANET

LOCAL

INTRANET

EASY TO USE

HOTEL

Background Celebrating more than 70 years of hospitality, Best Western Hotels & Resorts is an award-winning global network of hotels located in over 100 countries and territories that offers accommodations for all types of travelers.

A long-established global family of hotels, Best Western Hotels & Resorts in Scandinavia is a brand that’s known and trusted throughout the world.

It’s certainly a big player in Scandinavia with over 150 hotels situated in Sweden, Denmark and Norway.

CHALLENGE With head office based in the US and a corporate intranet offering that wasn’t geared to local conditions, Best Western Scandinavia set about looking for an alternative solution.

Tommy Evin, Best Western Scandinavia’s Director of Hotel Development based in Sweden explains that the corporate intranet developed by head office was complicated and convoluted to use; only a few super users in the office were able to get the best out of the platform.

SOLUTION ‘We wanted an intranet that was easy use for everybody to use,’ explains Tommy.

Easy to use and easy to manage were the most important priorities for Best Western Scandinavia.

In addition, transferring information from the old corporate intranet to the new MyHub one was a simple, straightforward process.

Best Western Scandinavia were also drawn to the flexibility offered by MyHub. As Tommy explains, ‘The month-by-month arrangement fitted our needs perfectly.’

The MyHub intranet has now become the central information point for the 6,000 staff members operating in Scandinavia. Employees can source information, data and the latest company news and local updates directly from the intranet. ‘The self-help resources and how-to videos are excellent and make it easy to get things done.’

The MyHub intranet has even led to improved communication and collaboration across Best Western Scandinavia hotels operating throughout the region.

INTRANET DESIGN MADE EASY FOR IDAHO LOTTERY

D E S I G N

With staff members spread all over the large state, communication was an issue for Idaho Lottery. Employees and sales reps often spend time out on the road and so the sharing of information securely was another concern.

DESIGN

SECURE

COMMUNICATION

INTRANET

Background ‘Idaho Lottery is a State Agency that raises money for local schools and State buildings by selling lottery tickets,’ explains Jennifer Quinno-Miller, Management Assistant/Human Resources.

In 2018 alone, the Idaho Lottery gave an incredible $53,500,000 back to education in the State.

And while the number of employees may be relatively small at around 45 full-time personnel, the information needs of the organization are big.

It’s certainly a big player in Scandinavia with over 150 hotels situated in Sweden, Denmark and Norway.

CHALLENGE We used email as our main communication tool but found that it wasn’t working for us anymore.

In addition, security concerns around cybercrime and hacking meant that staff members working in the field were unable to access via the network the data they needed to be really effective, advises Jennifer Quinno-Miller.

SOLUTION Keen to implement a technological solution that would address concerns but lacking confidence, tech savviness, and time, Idaho Lottery utilized the MyHub design service.

‘It has been a real time saver and was great to get us up and running quickly. We shared our branding requirements and supplied content, images and graphics and MyHub did the rest. What’s more, the MyHub team spent time walking me through the modules so I can see now that it’s actually much simpler and super easy to follow.’

‘With the MyHub intranet all our information is now in one central place. Staff can directly and securely source and access anything they need, even if they’re away from the office,’ says Jennifer.

‘People are now using the intranet to access all sorts of information’: • forms • weekly reports • change requests • celebrations of birthdays and anniversaries ‘It’s also had a big impact on our marketing department. We’ve given our vendors limited access to the intranet so we can now share promotional material directly with them.’

INTEGRATED INTRANET PLATFORM TICKS ALL THE BOXES ‘The overall experience is so important these days. And the MyHub experience was topnotch,’ Real Estate Consultant Lee Adkins states.

INTEGRATED

PORTAL

INTRANET

INTEGRATED

FLEXIBILITY

Background Amplified Solutions was developed to help Real Estate Teams, Brokerages, and industry professionals be the best versions of themselves.

They provide business training, coaching solutions, and talent recruitment processes to help grow your business.

CHALLENGE It was the one-stop-shop, integrated nature of the MyHub intranet that really appealed to Real Estate Consultant Lee Adkins when selecting portal software.

Previously, Lee had been using a range of media such as DropBox, Google Drive and YouTube and was finding it hard to manage the sheer number of platforms, let alone all the different passwords as well!

SOLUTION With the MyHub intranet Lee has found it much easier to share information and data with his network of clients by allowing limited access to registered users. And from the perspective of end users, having only one platform to access and easily being able to find what you need makes life much easier.

‘The platform itself is intuitive and straightforward to use plus the ongoing support from MyHub has been amazing – really hands on. It was a pleasure to deal with real people rather than automated emails,’ advises Lee. What’s more, Lee has found the intranet templates offered by MyHub to be very helpful. ‘It’s easy to make a copy and customize them for your own business needs. Plus it’s made me think smarter and I’ve been able to integrate other tools such as a feedback button.’

For Lee the chance to get his hands dirty with the MyHub software during the free trial was very important.

Testing out the functionality and features of the intranet, gave him the opportunity to ensure that the MyHub software addressed the key business needs.

In addition, the flat fee offered by MyHub was another attraction as it provides greater flexibility for businesses such as Lee’s with a wide range of users and registered clients.

CLIENT PORTAL IN ACTION FOR P4B LAW PRACTICE P4B has implemented an extranet or a client portal. An extranet is a private network that securely shares company information with selected third parties.

P O R TA L

CLIENT

LAW

EXTRANET

PORTAL

Background P4B Law is a specialist employment law practice. Based in the UK, P4B provides services on all aspects of employment law to companies of varying sizes, from sole traders through to multinationals.

P4B Law Limited was formed in 2006 and initially traded under the name of Protocol 4 Business UK Ltd. They are based at Treforest Industrial Estate and serve the South Wales and West of England region.

CHALLENGE In the constantly changing world of employment law, keeping clients informed of the very latest developments was the motivation behind the decision to implement the MyHub intranet.

SOLUTION The model P4B has implemented is essentially an extranet or a client portal. In the case of P4B it is planned that up to 300 clients will be using their client portal.

The data on P4B’s extranet has been tailored to suit the needs of clients. P4B’s Roger Davies explains, ‘the information is essentially organized into three sections: pre-employment, during employment and finally termination. It’s a self-service approach with clients accessing the information they need. It’s very user friendly with a great search function.’

‘The whole process of getting the extranet up and running was surprisingly straightforward. It’s an intuitive system and the ongoing customer support has been brilliant. Our requirements were outside the standard intranet setup but with MyHub we’ve got the perfect solution.’

Perhaps the most important benefit of the client portal though has been the ability to quickly and easily update information and change things around. For P4B having that flexibility and control is imperative so that their clients can be kept fully informed of current case law, judgments and important law changes.

The client portal at P4B has quickly become an integral part of the service offering to clients.

COMMUNICATING ACROSS MULTIPLE OFFICE LOCATIONS Besides improved communication being the key business need, RWR Group had found that the shared drive had just become too big and was no longer fit for purpose.

INTRANET

LOCAL

INTRANET

EASY TO USE

OFFICE

Background RWR Group is a global recruitment agency specializing in retail jobs from entry level right the way up to CEO level.

With 17 office locations throughout Australia, New Zealand, the Maldives and Fiji, promoting a cohesive company culture and keeping open the lines of communication across multiple offices is very important to the group.

CHALLENGE RWR Group identified communication as being the key business need that drove them to MyHub’s intranet solution. ‘We also wanted to move away from the shared hard drive as a way to communicate and share information,’ says Marija Salic, RWR’s Group Marketing Coordinator.

SOLUTION Both Marija and Jessica Fisher, Group Operations, were surprised at just how effective the MyHub intranet has been in addressing a whole range of business needs. ‘It’s a one stop shop,’ explains Jessica. ‘We thought it would mainly address the communication need, but it has centralized all our business processes in one location’, continues Jessica.

‘We use it as a central library of information with all our how to guides, policies and processes as well as HR forms,’ explains Marija.RWR Group has consequently seen a reduction in the amount of email and paperwork within the office as a result of automating their processes on the intranet.

The Group’s fortnightly newsletter is now also compiled and published on the intranet. MyHub intranet has made that process much easier as well as giving a whole new look and fresh appeal to the newsletter itself.

Marija and Jessica were initially somewhat nervous of the whole idea of creating an intranet. ‘MyHub makes it really easy’ says Jessica. ‘Every step was intuitive and there was a lot of help along the way. As well as being very responsive, they usually come up with more than one solution to any issue.’

‘The whole process has been really simple and the intranet is now central to our business,’ agrees Marija.

HOW DAVID REID HOMES REDUCED EMAIL RELIANCE David Reid Homes’ 22 franchisees are much happier since head office introduced a new intranet system, says Jessica Macaw, David Reid Homes’ Marketing Manager.

INTRANET

HUB

WORKMANSHIP

BUILDING GROUP

INTRANET

Background David Reid Homes is an iconic New Zealand brand with a proud history dating back to 1993.

It is one of the largest building groups in New Zealand and has achieved numerous accolades for the quality of its workmanship, including winning more Registered Master Builder gold awards in recent years than any other national building group.

CHALLENGE Like most organizations, David Reid Homes relied heavily on email as their primary way of communicating. “Email is good if you just want one-on-one contact, but the minute you want to communicate with a group of people who all need different things, it’s easier to have a secure, central hub of information,’ advises Jessica Macaw.

SOLUTION Macaw uses MyHub’s intranet solution primarily to share information with the building company’s franchisees and to notify them of anything they need to know when they need to know it.

‘It’s secure, it’s visual, and people can find exactly what they want, when they want it, she says. “We’re a franchise business, so it works really well to share information with different franchisees, but it would work equally well in any medium to larger size company where you’ve got lots of things going on and lots of people needing different information.’

All the company’s documents are stored and backed-up on the intranet and it is possible to set different permission rights, invisible to users, allowing different people within the organization different access rights to the material on the intranet.

“It saves so much time. You can have quick links and messages on your homepage – so when our people log on, the first thing they see is the new thing that’s on there,’ she continues.

‘We’ve had great feedback from the franchisees; they love it.’

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