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2018 CONWAY CORP ANNUAL REPORT


Our Vision Conway Corp is committed to serving our customers with excellence, planning for the future and delivering exceptional services to our community.

Our Mission Conway Corp is dedicated to exceeding our customers’ expectations in producing and delivering safe, affordable, reliable, innovative and environmentally-sound utility and telecommunication services while enhancing the quality of life in our community.

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TABLE OF CONTENTS Introduction. . . . . . . . . . . . . . . . . 1 Customer Satisfaction . . . . . . . . . . . 3 Innovation . . . . . . . . . . . . . . . . . 7 Reliability . . . . . . . . . . . . . . . . . . 11 Safety. . . . . . . . . . . . . . . . . . . 17 Responsibility. . . . . . . . . . . . . . . 21 Community . . . . . . . . . . . . . . . . 27 Board of Directors. . . . . . . . . . . . . 30 Retirements. . . . . . . . . . . . . . . . 30


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ALWAYS ON. ALWAYS CONWAY. A

t Conway Corp, we keep Conway running with advanced utility and telecommunication services. Seven days a week, 24 hours a day. Our team is always going, always ready,

always moving ahead to pave the way for progress. We’re always on. This is about far more than flipping switches, though. Our services are safe, reliable and affordable, and we take pride in serving our friends and neighbors. Knowing our community and its needs helps Conway Corp keep homes, businesses and public places powered year-round. But we also believe in enhancing our city through community projects and educational opportunities. We were founded to support area education, and today we provide technology, scholarships and more to our local schools and colleges. We invest in the community because we are the community. In short, Conway Corp has been on since 1929 – and today we burn brighter than ever.

Powering Conway since 1929. 1


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ON YOUR SID E We commit ourselves each day to provide an exceptional customer experience, for both our external and internal customers. Customer Satisfaction

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COMMITMENT TO CUSTOMER SERVICE Conway Corp exists to serve the residents of Conway with friendly, award-winning service. Customers can also call 24 hours a day, seven days a week and be connected to a customer service specialist who is a local member of the community. We are responsive to customers’ needs and concerns and make customer service a priority. In 2018, nineteen Conway Corp customer service and cable department professionals were recognized by the Mid-America Cable Association for their outstanding service provided to our customers. In addition, Log Cabin Democrat readers voted Conway Corp as Best Cable Provider in their annual readers’ choice awards.

CRYSTAL KEMP PROMOTED TO CHIEF MARKETING OFFICER

NEW ELECTRONIC BILLING, PAYMENT & PRESENTMENT SERVICES

Conway Corp promoted Crystal Kemp to the newly created position of chief marketing officer in April. As CMO, Kemp oversees all areas of the company that directly engage customers and leads efforts to bring new products to market.

At Conway Corp, we understand our customers prefer to make payments when and how they want with a consistent, user-friendly experience across all channels. In 2018, Conway Corp rolled out a new paperless billing system providing customers the ability to pay their Conway Corp payment through a variety of new channels.

“As I began to think about our communications, customer service, business solutions and bringing new products to our customers, I realized it was time to add this position to our executive leadership team and there is no one better prepared to handle this than Crystal,” CEO Bret Carroll said. Kemp began her career with Conway Corp in November 2000 as marketing/communications coordinator and was promoted to marketing and public relations manager in 2010.

Customers who use self-service features like one-time online credit card payments noticed a more user-friendly platform and improved fee structure. We also added free payment options through the myConwayCorp app.

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TOWER OF EXCELLENCE AWARD: JIM LAWRENCE

BETH JIMMERSON & BRETT MCDANIEL GRADUATE CALI

This year, Conway Corp created a new award to recognize outstanding employees – the Tower of Excellence Award and named Damage Prevention and Recovery Supervisor Jim Lawrence as the first recipient. The new award recognizes an employee who has made a significant impact on Conway Corp through outstanding dedication and exceptional job performance.

Senior Marketing Coordinator Beth McCullough Jimmerson and Engineering and Planning Manager Brett McDaniel were among 59 community individuals to graduate from the Conway Area Leadership Institute in November 2018.

In Lawrence’s nomination, a co-worker said, “Jim is dedicated to making sure that the company objectives are met while maintaining a balance of helping the customer thoroughly. He always has a positive point of view and is able to handle difficult situations with ease.”

The eight-month CALI curriculum is based on Conway2025, the city’s long-range strategic plan that was developed with the input of more than 1,400 area residents. The Conway2025 plan includes 132 goals spread across seven sectors: Keep Conway Active, Keep Conway Building, Keep Conway Creative, Keep Conway Learning, Keep Conway Moving, Keep Conway Safe and Keep Conway Working. A focus on the city’s vision and future direction is a hallmark of the leadership program.

CUSTOMER SERVICE AWARDS: TRACY FERRELL & BRITTNEY MCCAIG Conway Corp is committed to exceeding customers’ expectations through the exceptional work of its employees and recognizes employees annually for their individual dedication to the mission of the company. Senior Customer Service Specialist Tracy Ferrell and Senior Customer Accounts Specialist Brittney McCaig each received the Customer Service Award. They were nominated by fellow co-workers for going above and beyond their job duties. Ferrell’s nomination said, “Tracy proactively seeks out extra work and volunteers to help out with any special projects that need to be completed, as well as changes up her work schedule if needed to accommodate customer demand.” McCaig’s nomination said, “Brittney is called upon multiple times during the day to provide assistance. She not only gets the job done, but she does so quickly and efficiently.”

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TRACY FERRELL

BRITTNEY MCCAIG


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ON THE HORIZON We will continue to innovate in ways that benefit the community and corporation. Innovation

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METER UPGRADE PROJECT UNDERWAY

ARNOLD INNOVATION CENTER

As a part of planned technology improvements, Conway Corp is making upgrades to our electric and water metering systems. In 2018, we completed the replacement legacy mechanical and electronic electric meters at homes and businesses with advanced digital electric meters and began work to replace water meters.

Conway Corp entered a memorandum of understanding with the City of Conway to assume maintenance and management of Conway City Hall at 1201 West Oak Street downtown. The building will become the Arnold Innovation Center, which will include coworking space, office suites and seminar facilities.

New technology and communication capabilities are essential to maintaining the service our customers expect. Advanced meters and other technology upgrades provide a costeffective way to ensure efficient and reliable electric service. These meters transmit and receive data automatically and securely with our office. Two-way communication eliminates the need for manual meter reads and enables new programs for outage notification, off-peak pricing and alerts to help with troubleshooting and preventative maintenance. Information coming from the meters allows us to improve our efficiency during peak energy usage periods, which helps keep the cost of electricity lower. In addition, new tools will help keep electric bills more accurate and affordable while allowing us to diagnose problems that impact service quicker.

In 2017, the Conway Corp Board of Directors announced plans for the Arnold Innovation Center at the Conway Area Chamber of Commerce’s annual meeting. The center is named in honor of retired Conway Corp CEO Richard Arnold and will be a destination for entrepreneurs to connect with one another while having access to necessary resources to create, launch and grow businesses. “The innovation center will become the epicenter of Conway’s startup community,” CEO Bret Carroll said. “This is an ideal location from a technology standpoint and a historic one. It’s in the heart of the Data District and just a few steps from where, almost 150 years ago, Conway’s original startups were launched.” The building is less than a block from the site of Conway Station, from which the city emerged in the late 1800s. The current structure was built for First State Bank and opened in August 1960 before becoming Conway City Hall in 1986. City Hall has remained in its current location for 32 years despite its expected life of 20 years. The Arnold Innovation Center will open in 2020.

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NINJA 2 LAUNCH

Our longest-running series, “Conway Wampus Cat Football,” was honored with a MIDI for coverage of the 2017 season. The company began broadcasting Wampus Cat football in 2001 under the leadership of Executive Producer Linda Johnson and Sportscaster Jeff Matthews. Production Coordinator Ryan Tucker, along with Bailey, are the producers of 5 Sports programming.

It’s the sequel you never saw coming! The Media Gateway – Ninja 2 – is a multi-room HD DVR with six tuners so customers can record up to six programs simultaneously. Basically, that means viewers never have to worry about running out of recording space. It offers an innovative new user interface designed to enhance the digital home entertainment experience, allowing instant access to current and future program listings whether they originate from live broadcast, OnDemand programming, DVR recordings or your favorite apps. FROM THE PROVIDERS OF 1 GIG INTERNET WHOLE-HOME

DVR

HIGH-SPEED

STREAMING

ON DEMAND

WATCH TV

INTERNET APPS MOVIES EVERYWHERE

KEY FEATURES

Whole-Home DVR

High-Speed Internet

Streaming Apps

OnDemand Movies

TV Everywhere

The department was also recognized with a MIDI for its web series “Plugged In.” The series is produced by Matthews with contributions by Chief Marketing Officer Crystal Kemp and Senior Marketing Coordinator Beth McCullough Jimmerson. It airs weekly in Conway Corp’s social media.

A legend is reborn, stealthily combining whole-home DVR, high-speed internet with WIFI and your favorite streaming apps – all in one customizable package. It’s the sequel you never saw coming.

MARKETING TEAM WINS REGIONAL AWARDS

| (501) 450-6000 | ConwayCorp.com/Ninja |

The Mid-America Cable Telecommunications Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas. Conway Corp was competing with similarly-sized systems of 10,001-50,000 cable subscribers.

Conway Corp’s marketing department received awards at the 2018 Mid-America Cable Show held in Oklahoma City, Oklahoma. Production Coordinator Wayne Bailey and host Ashley Mann were honored for their program “Breathe Yoga.” The show airs daily on Channel 5/585.

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ON THE BALL We place a premium on reliability because we know how integral our services are in the lives of our customers. Our focus on infrastructure, technology and employee development reflect our commitment to providing Conway customers with world-class reliability. Reliability 11


ELECTRIC RELIABILITY

ASAI - AVERAGE SYSTEM AVAILABILITY INDEX The fraction of time that a customer has received power during the defined reporting period.

AVERAGE LENGTH OF POWER OUTAGES

AVERAGE NUMBER OF POWER OUTAGES

CONWAY CORP

NATIONAL AVERAGE*

CONWAY CORP

NATIONAL AVERAGE*

46

180

.79

.95

MINUTES

MINUTES

OUTAGES

OUTAGES

CAIDI - CUSTOMER AVERAGE INTERRUPTION DURATION INDEX The average time required to restore service.

SAIFI - SYSTEM AVERAGE INTERRUPTION FREQUENCE INDEX How often the average customer experiences a sustained outage over a predefined period of time.

BROADBAND RELIABILITY

TELEPHONE RELIABILITY

*American Public Power eReliability Tracker

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CONWAY CORP SENDS CREW TO HELP AFTER HURRICANE MICHAEL

Preparedness coordinators for the Florida Municipal Electric Association issued a call to the Missouri Public Utility Alliance (MPUA) for mutual aid assistance on October 7.

Conway Corp electric department employees joined forces with crews from nine Missouri cities to travel to Florida in October 2018 to perform recovery work in the wake of Hurricane Michael.

The responding crews came from public power electric utilities, not-for-profit community-owned electric utilities that serve their individual communities, but also had agreements in place allowing staff to assist neighboring communities and states during widespread outages in other communities.

Organized by the Missouri Public Utility Alliance, the crews from Conway Corp traveled to Tallahassee to respond to power outages after the storm passed.

The mutual aid response was coordinated through MPUA’s mutual aid network. Assisting cities are reimbursed by the municipal utilities receiving assistance. Nationally, mutual aid agreements organized through the American Public Power Association link more than 2,000 public power and rural electric cooperatives, so they can help each other in times of need.

The workers staged in Tallahassee, equipped with eight bucket trucks, seven digger trucks and 11 other linework vehicles, and worked to restore power to Florida municipal utilities in affected areas. Municipal utility workers from other states joined our crews in Florida to assist in hurricane recovery efforts.

LEFT TO RIGHT Nate Ball, Kolt Weatherley, Robert Meek, Jake Ballard, Paul Langley, Si Anthony

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APPA PUBLIC POWER LINEWORKERS RODEO

NEW TRAINING & CERTIFICATIONS

In 2018, two of our apprentice linemen, Lance Heer and Si Anthony, traveled to North Carolina along with several co-workers to compete in the American Public Power Association Lineworkers Rodeo.

Apprentice Linemen Si Anthony and Lance Heer along with Dispatch Coordinator Cory Cox all completed training courses with the National Utility Industry Training Fund at the Kansas City Power & Light facility in Kansas City, Missouri in 2018.

They competed in events like the Hurtman Rescue, where they completed a simulation of rescuing an injured co-worker.

Anthony and Heer earned certifications in advanced grounding qualification and CT-PT metering. Cox earned certification in threephase transformer banking.

They installed a guy wire in the Sidewalk Guy event and competed in the Rope Toss where they tossed a rope onto an 8-foot fiberglass crossarm mounted at the top of a 40-foot pole.

SI ANTHONY

CORY COX

LANCE HEER

The NUITF was created to provide national standards and training for utility companies and their employees. Four training centers across the country provide classroom facilities and a fully stocked outdoor training yard that provides a real-work environment.

The rodeo provides linemen an opportunity to enhance their skills and allows them to exchange best practices with peers from other utilities.

Cox started at Conway Corp in 2011. Anthony and Heer have been with the company since 2013.

LEFT TO RIGHT

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Nate Ball, Huey King, Lance Heer, Scott Ussery, Kolt Weatherly, Henry Mason and Si Anthony


AMERICAN PUBLIC POWER ASSOCIATION AWARDS

The company was also honored in the Print & Digital Category for its development of Lineman Trading Cards. The cards feature a photo of the employee, career highlights and electric safety tips. Conway Corp linemen hand the cards out when they are doing school or community programs.

Conway Corp received an Award of Excellence in the Web & Social Media Category and the Print & Digital Category from the American Public Power Association. APPA conducts the Excellence in Public Power Communications awards to encourage and recognize excellence in communications. Awards were given to utilities that showed ingenuity and creativity in copy, design, financial data, graphics, organization, social media interaction, video editing, web layout and interactivity, as well as in communicating the utility’s special story.

The winning projects were led by Chief Marketing Officer Crystal Kemp, Senior Marketing Coordinator Beth McCullough Jimmerson and Public Relations Coordinator Jeff Matthews.

In the Web & Social Media Category, we were honored for our “Lineman of the Week” social media video series. Each week during the high school football season, these videos spotlight a Conway High School lineman and a Conway Corp electric lineman.

APPA CEO Sue Kelly and Conway Corp Chief Marketing Officer Crystal Kemp

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ON ALERT We will not compromise the safety of ourselves, our fellow employees or our customers. Safety

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SAFETY LEADERSHIP AWARD: STAN STEWART TONY VAN PELT PROMOTED TO SAFETY DIRECTOR

Stewart received the Safety Leadership award. He was nominated by a co-worker who said, “Stan always has safety in mind while going from meter to meter encountering different terrain, locked gates, dogs and even snakes!”

Conway Corp promoted Tony Van Pelt to Director of Safety and Emergency Management in November 2018. In this role Van Pelt evaluates work environments and provides direction in safety practices, procedures and activities to prevent workplace injuries. He also coordinates utility operations within the community during emergencies. Van Pelt began working for Conway Corp in August 1985 as a Groundman in the Electric department. He spent four years as a groundman and seven years as a lineman before moving to the role of System Designer, where he spent the last 22 years before this promotion.

CHIEF INFORMATION SECURITY OFFICER CERTIFICATION Conway Corp Information Security and Compliance Administrator Jerry Stewart has earned his cybersecurity fundamentals certificate.

RED HAT CERTIFICATION Conway Corp Broadband Services Technician Matt Livingston recently completed his Red Hat certified specialist in configuration management certification.

This certification is offered by ISACA, previously known as the Information Systems Audit and Control Association, and demonstrates knowledge of the principles that frame and define cyber security.

An IT professional who is a Red Hat certified specialist in configuration management has demonstrated the skills, knowledge and abilities needed to automate configuration management with Puppet, Red Hat ® Enterprise Linux ® and Red Hat Satellite 6. Livingston joined Conway Corp in 2012.

Stewart passed the CSX cybersecurity fundamentals exam to earn the certification. Stewart joined Conway Corp in 2007.

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ANNUAL SAFETY TRAINING PROGRAMS ALL DEPARTMENTS Fire Safety Personal Protective Equipment Heavy Lifting, Sling, Cable, Chain and Binder Inspection CABLE TV Heat Stress Bucket Truck Safety Pole Top and Bucket Rescue Hands Free and Safe Driving ELECTRIC Skylift Mini-Derrick Training Capacitor Banks Grounding/Lock-out Tag-out

ELECTRIC, WATER/WASTEWATER AND CABLE TV Tailboard/Toolbox talk Traffic Work Zone Safety CPR and AED WATER/WASTEWATER Asbestos Training Forklift Training B-Kit 28C Bar Training Gas Monitor and Docking Station Training SCBA Refresher Cross Connection

WATER DEPARTMENT TRAINING

CLIMBING SCHOOL

Matt Smith, Lonnie McCoy, Tony Van Pelt, Josh Glover and Kody Miller completed a 40 hour Hazardous Waste Operations and Emergency Response Standard technician training at the water plant.

Conway Corp electric department employees Trey Brown (from left), Bryce Hoggard, Nathan Ball, Paul Langley and Kaleb Barkley completed a pole climbing course.

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WATER/WASTEWATER AND ENGINEERING Confined Space and Rescue WATER/WASTEWATER AND PROPERTY & PROCUREMENT Hazmat Refresher


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ON SOLID GROUND We are committed to fiscal and environmental stewardship of all resources. We will make prudent decisions to maintain the critical balance between financial stability, reliable operations and delivering services to customers at the best value. Responsibility 21


AFFORDABLE RATES We focus on providing affordable electric rates. On a national average, our rates are lower than industry competitors, saving money for citizens and businesses. We also consistently have the lowest residential rates in the state of Arkansas. Lower rates mean citizens have more available to spend on other goods and services, which boosts the local economy.

PLATINUM SERVICE We are the only utility in the state to be designated a platinum-level Reliable Public Power Provider by the American Public Power Association for demonstrating high proficiency in reliability, safety, workforce development and system improvement.

ENERGY SMART STATS

HOMES IN 2018

$1,508,000 CUSTOMER SAVINGS PER YEAR

AUDITS IN 2018

$6,158,415 ENERGY SAVINGS SINCE 2009 $26,968,000 FOR LIFE OF SAVINGS MEASURES

LOANS TO DATE FOR $840,342

38,332 METRIC TONS OF EMISSIONS SAVED SINCE 2009 EQUAL TO ANNUAL EMISSIONS OF 6,685 HOMES

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ENERGY SMART BUILDERS OF THE YEAR: WATSON HOMES & WATSON CONSTRUCTION

“Kevin and Tom have been committed to building homes that meet or exceed Conway Corp Energy Smart criteria since the Energy Smart New Home program was developed in 2009,” Conway Corp Major Accounts and Energy Efficiency Manager David Avra said.

Conway Corp named Kevin Watson of Watson Homes and Tom Watson of Tom Watson Construction the 2018 Energy Smart Builders of the Year for their dedication to building energy-efficient homes in the Conway community. Energy Smart homes use less energy than standard-built homes and help save homeowners money and energy for years to come.

KEVIN AND TOM HAVE BEEN COMMITTED TO BUILDING HOMES THAT MEET OR EXCEED CONWAY CORP ENERGY SMART CRITERIA SINCE THE ENERGY SMART NEW HOME PROGRAM WAS DEVELOPED IN 2009.

- David Avra, Energy Efficiency Manager

Conway Corp recognized 25 homes built by Watson Homes and Tom Watson Construction as being Energy Smart in 2018. The builders have nine Energy Smart homes under construction including seven in the Robynmar Subdivision, a 45 lot development being built exclusively by Watson Homes and Tom Watson Construction.

Energy Smart specifications are based on the United States Department of Energy recommendations. Energy Smart homes can save 20 to 30 percent energy use over a standard built home thanks to a variety of energy-efficient features including insulation, highperformance windows, tight ducts and efficient heating and cooling equipment. “More than 900 Energy Smart homes have been built since the program began in 2009 with an estimated accumulative energy savings to the homeowners of $1,102,100,” Avra said.

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INVESTING IN INFRASTRUCTURE Conway Corp worked in partnership with the City of Conway Transportation Department and Chamber of Commerce Downtown Partnership to coordinate utility upgrades to the Markham Street Corridor. The work is a part of the city’s downtown beautification project. Work will continue in 2019.

Conway Corp crews working at the corner of Markham and Van Ronkle

UTILITY MAINTENANCE Conway Corp is focused on investing in infrastructure and capital improvements to support the city’s utility services.

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CONWAY CORP RECEIVES CHAMPIONS FOR ARKANSAS’ WORKFORCE AWARD

LINE CONSTRUCTED PROJECTS

Conway Corp received the 2018 Champions for Arkansas’ Workforce award from the Arkansas Adult Education division of the Arkansas Department of Career Education.

ELECTRIC PRIMARY 50,941 FT (9.6 MILES) ELECTRIC SECONDARY 60,412 FT (11.4 MILES) CABLE TRUNK 2,423 FT (0.5 MILES) CABLE FEEDER 31,171 FT (5.9 MILES) FIBER 97,479 FT (18.5 MILES) WATER 61,593 FT (11.7 MILES)

The award recognizes companies that hire graduates or utilize the Adult Education workplace education program for their existing workforces.

WASTEWATER 22,139 FT (4.2 MILES)

Governor Asa Hutchinson, Arkansas Career Education Department Director Charisse Childers and Arkansas Career Education Department Deputy Director Trenia Miles presented Human Resources Director Lisa Douglas with the award at a ceremony at the Arkansas Capitol.

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ON THE TOWN Our commitment to the community where we work and live is the reason we were founded. We remain dedicated to enhancing the quality of life in our community through our services, education initiatives and economic development involvement. Community 27


INVESTING IN CONWAY Conway Corp employs more than 250 local individuals who serve on local boards, participate with local charities, coach local youth sports teams and more. Recently, Conway Corp employees collectively donated more than $35,000 to United Way. In addition, employees hold an annual food drive for a local charity each year and participate in the Angel Tree program.

ROCKY GAP WATER PROJECT

She is a champion of public power and during her tenure at APPA has worked to help local public power providers put people first by keeping rates low, investing in local communities and providing hometown jobs. Conway benefits from public power, including affordable energy costs, superior service, local control and reinvestment in the community. Local needs are considered when decisions are made about rates and services, power generation and green alternatives. Plus, public power revenues are reinvested into community programs and projects that are for the common good.

In 2018, Conway Corp partnered with Central Arkansas Planning and Development District and the Arkansas Natural Resources Commission to extend water to the Rocky Gap community outside the Conway city limits.

SUE KELLY VISIT Conway Corp was proud to host American Public Power Association President and CEO Sue Kelly. Named one of the most 100 powerful women in Washington D.C., Sue leads APPA’s efforts with more than 2,000 other community-owned, not-for-profit electric utilities across the country that collectively provide electricity to more than 49 million Americans. Kelly spoke to a group of business leaders at the Women in Business Awards Luncheon hosted by the Conway Area Chamber of Commerce and toured the city, including the Conway Corporation Center for Sciences at the University of Central Arkansas.

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200 TH WAMPUS CAT FOOTBALL BROADCAST

CONWAY CORP SUPPORTS EDUCATION

Conway Corp began broadcasting Wampus Cat football games in 2001 with announcers Jeff Matthews and Jim Files, Producer Steve Stone and Executive Producer Linda Johnson. Games were broadcast on Conway Corp Channel 81 and were only available on a tape-delayed basis the week following, and each game was on the air twice.

We love to lend our support to events that educate our students. It’s in our DNA. Conway Corp was formed in 1929 to help keep Hendrix and CBC in Conway, and since then, we have continued to support all levels of education in Conway.

At the end of the 2014 season, for the first time, Conway Corp would broadcast Wampus Cat games live, beginning with the week 10 game in Bryant when the Wampus Cats completed a perfect 10-0 regular season. The following year the company would broadcast road games live, and it was met with great response. Now, both home and road football games are being broadcast live to not only Conway Corp cable customers, but also to any internet-connected device in the world through YouTube on the company’s website at conwaycorp.com/wc2go. The football broadcast has been recognized four times by the Mid-America Cable Association with awards for excellence for local programming.

WAMPUS CATS FOOTBALL

All games broadcast live

292,000+ YouTube Impressions

5.4% click-through rate (above average)

Nearly 34,000 YouTube views

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ONGOING SUPPORT: BOARD OF DIRECTORS

Bo Conner Chairman

Dr. Greg Murry Vice-Chairman

Bob Whitehouse Secretary

Ray Kordsmeier Director

Brad Teague Director

Lindsay Henderson Tom Courtway Director Director

Jake Nabholz New Director added in May 2018

ON TO NEW ADVENTURES: RETIREMENTS George Heintzen 19 Years

Liz Nixon 38 Years

Heintzen was hired in November 1999 as the director of the newly created major accounts department. In June 2005, his duties were expanded, and he was promoted to director of power supply and major accounts.

Nixon was hired in July 1980 as a secretary and spent her career working in the Engineering Department. She retired from Conway Corp after 38 years of service to the company.

Linda Johnson 27 Years

Steve Plant 40 Years

Johnson was hired in 1991 as communications coordinator and was promoted to communications/ ad sales manager and ad sales, communications and marketing manager. Her title changed to ad sales and local programming manager in 2010.

Plant joined the electric department in December 1978 as an apprentice lineman, and he progressed to journeyman lineman and journeyman lineman/ serviceman. In 2002, Plant moved to the position of safety director.

Roberta Jones 33 Years

Steve Snyder 42 Years

Jones began working for Conway Corp in 1985 at the drive-thru window when the company operated out of meter books. In 2000, she was promoted to customer accounts manager.

Snyder began working for Conway Corp in November 1976 as an apprentice lineman progressing to journeyman lineman and journeyman lineman/serviceman. In 2013, he was promoted to senior lineman.

Floyd Balentine 34 Years

Steve Mahar 45 Years

Balentine began his career with Conway Corp with the water department in 1983. He was promoted to foreman in August 1990.

Mahar was hired in July 1973 and spent his career overseeing the water treatment plant and providing safe, clean drinking water to the residents of Conway. Steve is the third of four generations in his family to work at Conway Corp.

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Powering Conway since 1929.

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(501) 450-6000

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ConwayCorp.com

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Profile for Conway Corp

Conway Corp Annual Report | 2018  

The 2018 Annual Report: At Conway Corp, we keep Conway running with advanced utility and telecommunication services. Seven days a week, 24 h...

Conway Corp Annual Report | 2018  

The 2018 Annual Report: At Conway Corp, we keep Conway running with advanced utility and telecommunication services. Seven days a week, 24 h...