TIVE. ALWAYS RESPONSIBLE. ALWAYS S SAFE. ALWAYS FLEXIBLE. ALWAYS RESPONSIBLE. EGIAN. ALWAYS COMMUNITY FOCUSED. ALWAYS SAFE. ECOGNIZED. ALWAYS SERVICE ORIENTED. THINKING. ALWAYS AFFORDABLE. AFE. RIENDLY. AYS RELIABLE. ALWAYS INNOVATIVE. WAYS NATIONALLY RECOGNIZED. ALWAYS INNOVATIVE. RWARD THINKING. ALWAYS RESPONSIBLE. E. ALWAYS DISTINCTLY CONWEGIAN. TALLY SOUND. ALWAYS FLEXIBLE. S FLEXIBLE. CE ORIENTED.
ALWAYS ON.
2 0 2 1
C O N W A Y
A N N U A L
C O R P
R E P O R T
OVER THE YEARS, COMMUNITIES CAN CHANGE A LOT. New projects bring new life to familiar areas. Families grow up. Dedicated workers retire. Snowstorms bring the entire city to a standstill. And every year comes with its own challenges and stories to tell. But the things that don’t change are important, too. Like the traditions that bring us together. The loved ones we hold dear. And the unwavering support the people of Conway show one another every day. Since 1929, reliability has remained one of our core values. And in 2021, we delivered for our community time and time again. Through extreme weather, innovative new projects and the second-straight year of a pandemic, we were proud to show up for our customers with that same quality and exceptional service you’ve come to expect from Conway Corp. When we say Always On, we mean ALWAYS. And we will always be proud to serve our beloved city.
Bret Carroll Chief Executive Officer
TABLE of CONTENTS ALWAYS INNOVATING Projects. . . . . . . . . . . . 2 Energy Smart . . . . . . . . . 9 ALWAYS ACHIEVING
ALWAYS INVESTING Education . . . . . . . . . 3 6 ALWAYS LEADING Leadership. . . . . . . . . 4 2
Awards. . . . . . . . . . . 1 4
Board of Directors . . . . . . 4 3
Certifications. . . . . . . . 2 3
Executive Leadership. . . . 4 4
Training. . . . . . . . . . . 2 9
Statistics. . . . . . . . . . 4 5
ALWAYS SERVING Retirements. . . . . . . . . 3 3 Promotions . . . . . . . . . 3 4
Financials. . . . . . . . . . 4 9
JEFF MEREDITH Broadband and Voice Services Technician
New technology and communication capabilities
automatically and securely with our office. Two-way
are essential to maintaining the service our customers
communication eliminates the need for a manual
expect. Advanced meters and other technology
meter and provides alerts to help with troubleshooting
upgrades provide a cost-effective way to ensure
and preventative maintenance.
efficient and reliable utility service. As a part of planned technology improvements,
Thanks to these upgrades, information coming from the meters will be more reliable keeping water bills
Conway Corp has continued making upgrades to our
accurate while allowing us to diagnose problems that
electric and water metering systems. Electric meter
impact customers – like water leaks – much quicker.
upgrades were completed in 2018, and we completed replacing water meters in 2021. These upgraded meters transmit and receive data
PROJECTS
METER UPGRADES
Water meter deployment was impacted by supply chain issues, but upgrades were finished by the end of 2021.
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PROJECTS
UTILITY INFRASTRUCTURE & STREET PROJECTS Conway Corp spent 2021 focused on investing in
was complete in 2020, and
infrastructure and capital improvements to support
crews began working on
the city’s street improvement plans.
Phase 2 in 2021.
Electric, Cable and Water Department crews helped
Crews also moved
pave the way for a brighter future by working along
utilities at the Salem and
Donaghey Avenue to move power lines and replace
Tyler Streets crossing in
water and sewer mains in preparation of the city’s
preparation of the city
road construction in that area. Phase 1 of the project
building a roundabout.
A R N O L D I N N OVAT I O N C E N T E R In 2021, renovations began on the Arnold Innovation Center located
create, launch and grow businesses. The building is less than a block from the site of
downtown in the old Conway City
Conway Station, from which the city emerged in the late
Hall building. The center is named
1800s. It was built for First State Bank and opened in
in honor of retired Conway Corp
August 1960 before becoming Conway City Hall in 1986.
CEO Richard Arnold and will be
The Arnold Innovation Center will include co-working
a destination for entrepreneurs to connect with one
space, office suites and seminar facilities. It is expected
another while having access to necessary resources to
to open in 2022.
The innovation center will become the epicenter of Conway’s startup community. This is an ideal location from a technology standpoint and a historic one. It’s in the heart of the Data District and just a few steps from where, almost 150 years ago, Conway’s original startups were launched. –
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2021 ANNUAL REPORT
Chief Executive Officer Bret Carroll
PROJECTS
E L E C T R I C O U TAG E M A P We’re always looking for innovative ways to serve you, and the latest is an online outage map that shows real-time disruptions in power. The map – developed by our GIS, Engineering and Technology teams – is a way for customers to stay up-to-date during emergency and non-emergency situations. Using the map, customers can track the status of an outage to confirm it’s been reported and that crews are working to restore power. The intuitive design makes it easy for customers to see if their location is included in an outage. Areas experiencing a service interruption appear on the map in a polygon shape outlined in red. Clicking an outage on the map will bring up details including crew assignment status and estimated time of restoration if that information is available.
We understand that when a power outage does happen, our customers want to know what is happening. Our new, interactive map provides a quick and easy way for customers to get information while we’re working to restore power. –
Chief Operating Officer Greg Dell
ONLINE SERVICE A P P L I C AT I O N As COVID-19 continued to impact our daily lives in 2021, we searched for more ways to continue serving our customers while also remaining six feet apart. Our technology and customer care teams created an online service application for customers to establish new service without coming to the office or having to call during normal business hours.
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PROJECTS
S TO N E DA M C R E E K M I T I GAT I O N P R OJ E C T The bridge crossing along Stone Dam Creek was
and a 30-inch gravity sewer main crossing. The State
replaced this year with a span bridge with funding
Hazard Mitigation Grant Program provides eligible
from the Arkansas Department of Emergency
entities across the state with funds to implement
Management (ADEM) State Hazard Mitigation Grant
mitigation measures.
Program. The new bridge will reduce the collection of debris and prevent flooding at Conway Corp’s wastewater treatment plant thereby protecting the city’s sewer infrastructure. Also, Conway Corp received two additional grants from ADEM for work in the Stone Dam Creek area totaling more than $425,000. The grants cover replacement of the beam crossing, two aerial crossings
R E S I D E N T I A L F I B E R I N S TA L L AT I O N In May 2021, Conway Corp began installing fiber in all new residential construction areas and completed
our first fiber build in the North View Estates subdivision. These efforts will allow us to continue to offer reliable and innovative internet services to our customers for decades to come. The fiber infrastructure we’re deploying today will ensure we have the measures in place to meet the bandwidth demands of tomorrow. Currently, we have more than 700 locations with fiber in place.
PROJECTS
L A K E L I N E R E PA I RS Conway Corp began the process of repairing a leak in the water main pipe from Brewer Lake to the Roger Q Mills Water Treatment
Brewer Lake and Cadron Creek. While Cadron Creek is not our primary water source, it is an emergency supply. In addition to the repairs, Conway Corp has entered
Plant in January 2021.
into a long-term water supply study with Crist
During the repairs,
Engineers to ensure our infrastructure and water
residents received a
source can supply safe, clean and plentiful drinking
mix of water from both
water to our growing community for years to come.
Fast Fact: Conway Corp thinned more than 15 acres of trees and vegetation along Brewer Lake for water quality improvements.
BROADBAND UPGRADES In late 2020, Conway Corp began efforts to upgrade
reliability for our customers. We also upgraded the
the existing outside plant for Docsis 3.1 capability. The
network to 85MHz upstream capabilities allowing
upgrades allow for more channels in the upstream and
us to increase upstream offerings for customers and
better overall throughput for customers in the system.
utilize next generation software.
It’s the equivalent of adding another lane for traffic from Conway to Little Rock on the interstate.
Broadband subscribers exceeded 22,000 for the first time in 2021, and our technology team added
In October 2021, our crews completed the project
additional capacity and redundancy into our edge
that involved successfully upgrading 2,139 amplifiers
network while also upgrading the core broadband
in the system while maintaining connectivity and
network to accommodate 100 Gig capabilities.
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PROJECTS
G R E AT B LU E R E S E A R C H CU S TO M E R S U R V E Y As part of our ongoing commitment to customer
more two-way communication surrounding utility and
service, we partnered with Great Blue Research in 2021
telecommunications outages including text message
to conduct a third-party customer research/market
notifications.
assessment study on both residential and commercial
In response, we added the electric outage map to our
customer satisfaction. We wanted to understand
website for customers to follow along real time, and
our customers’ expectations, act on opportunities
we’re currently working toward implementing a texting
for improvement and create a strategic roadmap to
system to alert customers of outages, phone scams,
increase customer satisfaction.
inclement weather and more. The notification system
A significant portion of surveyed customers wanted
is expected to be in place by the end of 2022.
O RGANIZAT ION C H ARACTERI STI CS
2021 Conway Corp
2020 Na ti on a l PPDS
Helpful and knowledgeable staff
96.1
69.2
Community involvement
95.3
63.8
Responding promptly to customers’ questions and complaints
95.1
70.0
Providing good service and value for the cost of electricity
95.1
64.9
Communicating with customers
93.6
69.0
Being an innovative company with modern and evolving technology
92.7
N/A
Being open and honest about company operations and policies
91.7
63.6
Encouraging customers to conserve water and electricity
89.8
N/A
Overall satisfaction with Conway Corp
94.2
70.8
Average positive ratings
93.7
66.0
Source:APPA Public Power Data Source powered by GreatBlue reseach, Inc. (January 2020)
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2021 ANNUAL REPORT
PROJECTS
MANAGED WIFI In 2021, Conway Corp launched Managed Wifi, a faster, more reliable wifi network that gives users a more controlled and personalized internet experience.
500+
13,000+
1,400+
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MANAGED WIFI HOMES
MANAGED WIFI PODS DEPLOYED IN THE FIELD
TOTAL MANAGED CONSUMER DEVICES
AVERAGE NUMBER OF CONNECTED DEVICES PER MANAGED HOME
10.8 MIL 98%
MALICIOUS ONLINE PROTECTION, ATTACKS BLOCKED ADVANCED IOT PROTECTION IN THE LAST 180 DAYS AND DNS PROTECTION USAGE
8
ENERGY SMART
ENERGY SMART
191
HOMES BUILT IN 2021
$1,854,508
CUSTOMER SAVINGS PER YEAR
378
LOANS TO DATE $1,140,685 TOTAL
159
HOME AUDITS IN 2021
$10,485,570 $33,096,326 ENERGY SAVINGS SINCE 2009
77,573
FOR LIFE OF SAVINGS MEASURES
METRIC TONS OF EMISSIONS SAVED SINCE 2009 – EQUAL TO ANNUAL EMISSION OF 9,341 HOMES
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2021 ANNUAL REPORT
criteria since the program was developed in 2009. He and his wife, Cindy, along with office manager Jennifer Butler are a joy to work with and take great pride in providing their customers with an Energy Smart home. –
Conway Corp Major Accounts and Energy Efficiency Manager David Avra
ENERGY SMART BUILDER OF THE YEAR Conway Corp named Tom Watson of Tom Watson Construction the 2021 Energy Smart Builder of the Year for his dedication to building energy-efficient homes in the Conway community. Tom built 14 homes in 2021 that were recognized as
ENERGY SMART
Tom has been committed to building homes that meet or exceed Conway Corp’s Energy Smart New Home Program
as Conway Corp Energy Smart Builders of the Year in 2016 and 2018. Energy Smart specifications are based on the United States Department of Energy recommendations. Energy Smart homes can save 20 to 30 percent energy
being Energy Smart and has built more than 50 homes
use over a standard built home thanks to a variety
in the last three years that were also recognized.
of energy-efficient features including insulation,
Energy Smart homes use less energy than standard-
high-performance windows, tight ducts and efficient
built homes and help save homeowners money and
heating and cooling equipment.
energy for years to come. Tom, along with his bother Kevin of Watson Homes, have built more than 200 Energy Smart homes since the program began with a calculated energy savings of more than $300,000 to date and a projected energy savings of more than $1,000,000 for the combined life-expectancy of all homes. The pair has been recognized previously
10
ENERGY SMART
W I N T E R W E AT H E R Several components of our infrastructure were stress-tested from an unprecedented winter storm that left more than a foot of snow on the ground for almost a full week in February 2021.
BROADBAND Our broadband network saw an unprecedented 17 percent surge in traffic overnight, bumping overall usage up to more than 73 Gbps at its peak. We have been future proofing our network to account for events like these, and it worked. Customers were able to continue to operate normally without any impairments.
WAT E R As the days stayed unusually cold and below freezing, our water system began to have main breaks. While crews worked 24 hours a day, it was hard to find breaks/water meters/ etc. in more than a foot of snow. Our water, technology and engineering teams worked to develop an algorithm with specialized data models to filter through millions of data points finding anomalies that indicated a water main break. Once that was determined, crews would use their mobile applications and the data to determine where to shut something off for repair.
11
2021 ANNUAL REPORT
We saw record usage and had to implement electric curtailments for the first time in our history due to grid conditions. Everyone from field crews to customer service to communications to power supply worked around the clock to keep
ENERGY SMART
ELECTRIC
customers informed and their power on.
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JAVAN MASSEY Production Coordinator
Marilyn Boswell
Renisenb McGehee
Briana Sanders
Eric Bell
Eleven Conway Corp employees were recognized
Kelly Johnston-Jeffus
Nicole Pizzolato
Lead Customer Service Specialist Eric Bell, Senior
November 2021 with Customer Service Excellence
Customer Care Specialist Kelly Johnston-Jeffus and
Awards during the virtual Mid-America Cable Show.
Customer Care Team Leader Nicole Pizzolato were
Customer Care Specialists Marilyn Boswell, Renisenb McGehee and Briana Sanders along with
AWARDS
M I D -A M E R I C A C A B L E T E L E CO M M U N I C AT I O N S A SS O C I AT I O N CS E AWA R DS
presented with Customer Service Excellence – Sales awards.
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AWARDS
M I D -A M E R I C A C A B L E T E L E CO M M U N I C AT I O N S A S S O C I AT I O N C S E AWA R D S CONTINUED
Michelle Hatfield
Neil Holman
Jazmine Lowery
Marcelo Maldonado
Customer Care Specialists Michelle Hatfield, Neil
Association was founded in 1958 to help
Holman, Jazmine Lowery and Marcelo Maldonado
telecommunications providers promote technical
were presented with Customer Service Excellence –
excellence, superior customer service, exemplary
Service awards.
marketing and student scholarship.
Business Solutions Sales Engineer Eleise Wood
Members include telecommunications system
Myers was presented with the Cable Champion Award
operators in Arkansas, Iowa, Kansas, Missouri,
for outstanding achievement in cable leadership.
Nebraska, Oklahoma and Texas.
The Mid-America Cable Telecommunications
15
Eleise Wood Myers
2021 ANNUAL REPORT
AWARDS
M I D -A M E R I C A C A B L E T E L E CO M M U N I C AT I O N S A SS O C I AT I O N M I D I AWA R DS Administrator Ryan Tucker. In the cable advertising category, Wayne and Ryan were both recognized for their work on the Virtual Lineman Rodeo video, which also won the MIDI for Best in Show from all submissions. Wayne Bailey
Ashtyn Brown
Ryan Tucker
Conway Corp’s Video Production and Local
In addition, the Conway Corp Marketing and Communications Department won a first place MIDI
Programming Department won three first place MIDI
in the marketing and promotion category for their
Awards at the 2021 Mid-America Cable Show.
ConwayCorpTV commercials.
Senior Production Coordinator Wayne Bailey
The Mid-America Cable Telecommunications
was recognized for his work in the community
Association presents MIDI Awards to honor the best
programming series category for “Breathe Yoga”.
advertising and programming among association
Wayne was also recognized in the community
members in Arkansas, Kansas, Missouri, Nebraska,
programming single category for “Conway High
Oklahoma and Texas.
School – Virtual Graduation” along with Production Coordinator Ashtyn Brown and Information Systems
Conway Corp competed against similar-sized systems with 10,001-50,000 cable subscribers.
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AWARDS
AMERICAN PUBLIC POWER EXCELLENCE I N CO M M U N I C AT I O N S AWA R DS Conway Corp’s Marketing and Communications
given to utilities that showed ingenuity and creativity
Department was recognized with two awards by
in telling their stories through outstanding copy,
the American Public Power Association during their
design, financial data presentation, graphics, social
Excellence in Public Power Communications Awards
media engagement, video editing,
ceremony.
and web layout and interactivity.
Conway Corp received the Award of Excellence in
Chief Marketing Officer Crystal
the print/digital category for its 2020 Annual Report
Kemp accepted the awards during
titled “Powering Through Together.” The report,
APPA’s Customer Connections
with production led by Marketing/Communications
Conference in Scottsdale, Arizona
Manager Beth McCullough Jimmerson, was
in October.
designed to demonstrate the ways Conway Corp took
The American Public Power
care of the community throughout the challenges
Association is the voice of not-for-
of 2020.
profit, community-owned utilities that
The video category saw the company honored with
power 2,000 towns and cities nationwide. It represents
the Award of Merit for its “Always On” commercial
public power before the federal government to protect
series. The three-video series highlights the company’s
the interests of the more than 49 million people that
commitment to serving Conway and being Always On,
public power utilities serve and the 93,000 people
which was more important than ever in 2020. Conway
they employ. The association advocates and advises
Corp marketing staff worked with advertising agency
on electricity policy, technology, trends, training and
Eric Rob & Isaac to produce the campaign.
operations. Members strengthen their communities
The annual awards are designed to encourage and recognize excellence in communications. Awards were
by providing superior service, engaging citizens and instilling pride in community-owned power.
We have a great story to tell, and this team works hard to clearly and creatively tell that story. This recognition shines a light on their work and the value it brings to Conway Corp and to public power. –
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Chief Executive Officer Bret Carroll
2021 ANNUAL REPORT
AWARDS
BEST OF FAULKNER COUNTY COMMUNITY’S CHOICE AWARDS Conway Corp was recognized by the Log Cabin Democrat in their 2021 Best of Faulkner County list in both the Best Home Security and Best Overall Leadership categories. The awards are voted on annually by Faulkner County residents, and we are honored to have been chosen by our customers as the best of the best.
NCTC MARKETING AWARDS Conway Corp was selected as the overall winner in the Brand Awareness Campaign category of the National Cable Telecommunications Cooperative (NCTC) marketing awards for our “Always On” branding and commercials. The NCTC is a not-for-profit that operates as a programming, broadband solutions and hardware purchasing organization for its member companies
Conway Corp was competing against more than 700
serving 34 million broadband customers and 40 million
independent cable and broadband operators across
video customers throughout the U.S. and its territories.
the U.S. that are NCTC members.
18
AWARDS
BRET CARROLL In 2021, Conway Corp Chief Executive Officer Bret Carroll was honored with several prestigious industry and leadership awards. He was named a Cablefax 100 Top Power Player by Cablefax Magazine, a national ranking that salutes and ranks the most influential executives for leadership that advances and elevates our industry. He was also recognized as one of 25 leaders on the Arkansas Money & Politics 2021 Influencer of the Year list and received the Wendell Woody Pathfinder Award from the Mid-America Cable Telecommunications Association. Established in 1997, the Pathfinder Award recognizes an elite group of cable industry professionals who actively participated for at least 20 years and made a significant impact on the industry during that time. Bret has been with Conway Corp for more than 20 years, serving as chief financial officer prior to being named chief executive officer in 2017. He has long been recognized as an industry leader with a servant’s heart who works diligently to build on Conway Corp’s proud legacy of providing reliable and innovative services to our community.
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2021 ANNUAL REPORT
AWARDS
C RYS TA L K E M P Conway Corp Chief Marketing Officer Crystal Kemp was recognized by several leadership and industry organizations. She was honored by Cablefax Magazine as the 2021 Independent Marketer of the Year, where American Communications Association President and CEO Matt Polka described her as a “respected and hard-working colleague and leader who is the best at what she does primarily because she works harder being a better person every day.” She was also named a 2021 Top Professional by Arkansas Money & Politics as well as a 2021 Arkansas Power Woman by the same publication. Crystal has been recognized locally for her work mentoring youth – especially young women – serving as a Girl Scout troop leader for 17 years, more than 20 years as a volunteer with the Conway Area Youth Leadership Institute and most recently as a Circle of Influence leader for the University of Central Arkansas Women’s Leadership Network. Crystal started at Conway Corp in 2000 as the marketing/communications coordinator before being promoted to marketing/public relations manager in 2010. In 2018, she became the company’s first chief marketing officer.
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AWARDS
CHAD HOGAN Tower of Excellence Award Conway Corp honored Water
BRENT FASON Safety Leadership Award Conway Corp is dedicated to doing
Systems Foreman Chad Hogan with
things the right way, and we refuse to
the company’s Tower of Excellence
compromise the safety of ourselves,
Award.
our co-workers or our customers.
The award recognizes an employee
To honor that commitment, we
who has made a significant impact on Conway Corp
recognize an employee each year for his or her safety
through outstanding dedication and exceptional job
efforts. This year, Safety Coordinator Brent Fason
performance. Chad was nominated by his fellow co-
earned the company’s annual Safety Leadership Award.
workers for going above and beyond in 2021.
Brent was nominated by his fellow co-workers for going
One nomination for him said, “Chad is always the first one to be there for his co-workers and the company. He gives it 100 percent every day all day.” Another nomination said, “Chad is always on top of
above and beyond his job duties in 2021. One nomination for him said he continually keeps safety in mind for himself and others in the company: “Brent worked tirelessly to develop a culture of safety
his game. Chad treats his fellow workers with respect
over the last year including implementing new and
and keeps his crew members updated and involved.
updated safety measures because of the pandemic. All
He makes us better employees and a better utility
the while, he was fighting his own battle with cancer.
company.”
Brent has been instrumental in the development of
Chad was hired in May 2000 as a utility worker apprentice in the water department. In 2003, he was promoted to utility worker and again in 2019 to water systems foreman.
numerous safety forms and policies and also helped create the company’s safety committee.” Brent was hired in June 2003 as a utility worker apprentice in the water department. He was promoted to utility worker in 2008 and to safety coordinator for the company in 2019.
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2021 ANNUAL REPORT
JIMMY DOLAN Conway Area Leadership Institute
We are proud to regularly exceed
Carrier Relations and Account
our customers’ expectations through
Development Coordinator Jimmy
the work of our employees, and we
Dolan was among 33 individuals
proudly recognize employees annually
to graduate from the Conway Area
for their individual dedication to the
Leadership Institute (CALI) in
mission of the company. This year, Customer Care Team Leader Nicole
March 2021. The eight-month CALI curriculum is based on
Pizzolato was nominated by her fellow co-workers for
Conway2025, the city’s long-range strategic plan that
going above and beyond in 2021 and honored with the
was developed with the input of more than 1,400 area
annual Customer Service Award.
residents. The Conway2025 plan includes 132 goals
One nomination for her said, “Nicole goes above and
AWARDS
N I CO L E P I Z ZO L ATO Customer Service Award
spread across seven sectors: Keep Conway Active, Keep
beyond to always make sure her customers and her
Conway Building, Keep Conway Creative, Keep Conway
teammates feel valued. She has been instrumental
Learning, Keep Conway Moving, Keep Conway Safe and
in helping our customer service staff reach our best
Keep Conway Working. A focus on the city’s vision and
potential, and her positive attitude is contagious
future direction is a hallmark of the leadership program.
throughout the company. While short-staffed during the
Class participants experienced first-hand how
pandemic, Nicole routinely volunteered to change her
community leaders, businesses and organizations make
schedule and help train new employees to ensure our
a difference in Conway every day while developing their
customers received the level of customer service they
own leadership skills and role in the success of the
have come to expect.”
community.
Nicole was hired in 2012 as a dispatcher/customer
“In his role at Conway Corp, Jimmy is focused on the
care specialist. In 2019, she was promoted to customer
fiber and broadband needs of our business customers,”
care team leader.
Chief Marketing Officer Crystal Kemp said. “Jimmy’s completion of the CALI program demonstrates his commitment to our mission to exceed customer expectations for service. We are proud of the work he does for Conway Corp and the community.”
22
C E R T I F I C AT I O N S
JUSTIN KIMBROW Broadband Transport Specialist Certification Telecom Maintenance Technician 3
SCADA/Network Systems
Justin Kimbrow earned his
Administrator Zach Leach earned his
Broadband Transport Specialist
SCADA System Level 2 certification
certification from the Society of Cable
from Survalent after completing an
Telecommunication Engineers (SCTE)
intensive five-day course and a final
after completing the required coursework and a final exam. The BTS certification describes the proficiency of
exam covering advanced SCADA applications. Conway Corp’s SCADA system allows us to monitor and control field devices at remote sites for high-level
the specialist to transport optical signals through the
supervision of machines and processes. Simply put,
entirety of the network, conduct tests and maintenance
SCADA helps us quickly spot and solve power outages
on systems, work with optical equipment and assist
resulting in safer, more reliable electricity for our
construction practices, considerations and safety.
customers.
The SCTE is a global leader for telecommunications
Zach was hired as an information systems technician
education and training programs that meet the ever-
in the technology department in 2012. He was promoted
changing cable industry. The Broadband Premises
to his current position in 2015.
Installation and Service course was developed in collaboration with the industry’s top technical professionals and cable operators. The training is nationally recognized by the cable telecommunications industry and helps individuals interested in working for a cable provider. Justin was hired in the cable department in 2008. He served numerous roles including system, service and installer technician before being promoted to his current position in 2021.
23
ZACH LEACH Survalent SCADA System Level 2 Certification
2021 ANNUAL REPORT
J E F F M AT T H E WS Community Development Institute
Telecom Trouble Technician
Video Production and Local
2 Wesley Manion earned
Programming Manager Jeff
his Broadband Fiber Installer
Matthews was among 28 individuals
certification from the Society of Cable
to graduate from the Community
Telecommunication Engineers after
Development Institute (CDI) at the
completing required course work and a final exam. The BFI certification describes the knowledge
University of Central Arkansas in August 2021. CDI trains community leaders and economic
of field technicians who perform installation of
development professionals to strengthen their local
telecommunications services (video, voice and data)
economies and build communities. This is achieved
delivered via fiber optics to the customer’s premises.
by developing the ability of participants to identify
The SCTE is a global leader for telecommunications
community assets, set goals, encourage collaboration
education and training programs that meet the ever-
and partnerships with stakeholders, and bring
changing cable industry. The Broadband Premises
communities, organizations and business together to
Installation and Service course was developed
respond to a broad range of economic and quality of
in collaboration with the industry’s top technical
life issues.
professionals and cable operators. The training is nationally recognized by the cable telecommunications industry and helps individuals interested in working for a cable provider. Wesley was hired in the cable department in 2014.
C E R T I F I C AT I O N S
WESLEY MANION Broadband Fiber Installer Certification
The institute is a three-year program, with one week of training per year. UCA is the birthplace for the Community Development Institute, which started in 1987 in partnership with Entergy, Southwestern Bell and ARKLA. Since that time,
He was previously a broadband premises installer,
CDI programs have been established in Texas, Alabama,
technician and expert before his most recent promotion
Idaho and Illinois, and a national governing and
in 2021.
certification body, the Community Development Council, has been created.
24
C E R T I F I C AT I O N S
BRANDON MCNEW Cisco IOS XR Broadband Network Gateway Implementation & Verification Certification
Plant Maintenance Worker Kody Miller passed the Wastewater Class
Senior Broadband Services Technician Brandon McNew
III exam and earned the Class III
earned his Cisco IOS XR Broadband
Wastewater license from the
Network Gateway Implementation
Arkansas Department of Energy and
and Verification certification after completing the required coursework and a final exam. The week-long course teaches broadband
Environment. The requirements for Class III Wastewater certification include satisfactory completion of more than 120 hours of
administrators how to successfully deploy, configure,
approved training, three years of experience in wastewater
operate, maintain and support a Cisco IOS® XR
treatment (with at least one year in treatment plant
Broadband Network Gateway solution. Cisco is the
operation) and passing the Class III exam.
worldwide leader in technology that powers the internet including data, infrastructure and applications. Brandon joined Conway Corp in 2006 in the cable department. He transferred to the technology department in 2014 and was a broadband services technician before his most recent promotion.
25
KODY MILLER Class 3 Wastewater Certification
2021 ANNUAL REPORT
Kody began his career with the company in April 2018 as a wastewater plant operator apprentice and was promoted to his current position in November 2018.
ANDREW NELSON Business Class Services Specialist Certification
Telecom Business Class Services
Telecom Business Class Services
Foreman Justin Moore earned the
Technician 2 Andrew Nelson earned
Business Activity Analytics Rule
the Business Class Services Specialist
Creation certification after completing
(BCSS) certification from the Society
the required coursework and a
of Cable Telecommunications
final exam. The Alarm.com certification covers the knowledge necessary to create and manage rules within Conway
Engineers (SCTE) after completing the required coursework and a final exam. The BCSS certification describes the knowledge of an
Corp’s security system access control platform so
experienced technician who will perform business-level
our customers can get real-time alerts and custom
installations for small-to-medium business customers.
activity reports to help business owners stay on top of
Successful candidates have the knowledge to install
operations and make informed business decisions.
and troubleshoot as required to repair or restore the
Justin was hired in the cable department in 2008. He was a service technician before starting to focus
C E R T I F I C AT I O N S
JUSTIN MOORE Alarm.com Certification
customer’s business service. The SCTE is a global leader for telecommunication
on business solutions in 2018. He was promoted to his
education and training programs that adapt to the
current position in 2021.
ever-changing cable industry. The Broadband Premises Installation and Service course was developed in collaboration with the industry’s top technical professionals and cable operators. The training is nationally recognized by the cable telecommunications industry and helps individuals interested in working for a cable provider. Andrew was hired in the cable department in 2014. He was previously a broadband premises installer, technician and expert before his most recent promotion in 2021.
26
C E R T I F I C AT I O N S
JOHN SPOTTS Broadband Premises Technician Certification
Utility Worker Zach Stubbs
Telecom Construction Technician 4 John Spotts earned his Broadband
obtained his Arkansas Plumbing
Premises Technician (BPT)
Inspector License from the Arkansas
certification from the Society of Cable
Department of Health – Plumbing and
Telecommunication Engineers after
Natural Gas.
completing the required coursework and a final exam. The BPT certification describes the knowledge of an experienced field technician who will install and troubleshoot telecommunications services at a
Zach successfully completed the required training school and passed the plumbing inspector certification exam to be certified. Zach was hired in 2005 as a utility worker apprentice
customer’s home. This certification is one of three
in the water department. He was promoted to utility
stand-alone certifications along with Broadband
worker in 2009.
Premises Installer (BPI) and Broadband Premises Expert (BPE). The SCTE is a global leader for telecommunications education and training programs that meet the everchanging cable industry. The Broadband Premises Installation and Service course was developed in collaboration with the industry’s top technical professionals and cable operators. The training is nationally recognized by the cable telecommunications industry and helps individuals interested in working for a cable provider. John was hired in the cable department in 2018. He was an installer and broadband premises technician before his current promotion in 2021.
27
ZACH STUBBS Arkansas Plumbing Inspector Licensure
2021 ANNUAL REPORT
Information Systems Administrator
TO N Y VA N P E LT & BRENT FASON Certified Utility Safety Professional Certification Safety and Emergency Management
Ryan Tucker successfully completed
Director Tony Van Pelt and Safety
levels 1-3 of online training and the
Coordinator Brent Fason both earned
examination required to earn the
the credential of Certified Utility
Dante Certification Level 3
Safety Professional (CUSP) from
through Audinate. Dante allows for the distribution of audio and video files over a network for live broadcasts, and the level 3
the Utility Safety & Ops Leadership Network (USOLN). Both men successfully completed
certification involves advanced networking concepts,
the three-step process to earn the
mixed-use networks, networking best practices and
green-level certification – the highest
troubleshooting techniques. Ryan also earned his Kaseya Certified Administrator certification from Kaseya University. Kaseya is
available – that establishes them in the industry as utility safety professionals. The CUSP certification is the only program that offers
the leading provider of technology and security
safety credentials to utilities related to contractors
management solutions for managed service providers.
and communication providers. It is designed to create
Ryan was hired in 2008 in the production department
C E R T I F I C AT I O N S
R YA N T U C K E R Dante Certification Level 3 & Kaseya Certified Administrator Certifications
a uniform standard of understanding for utility safety
as a video encoder/production coordinator and was
regulations, competencies and task-directed skills for
promoted to senior programming coordinator in June
both utility companies and their contractor partners, as
2019. In 2021, he transferred to his current role in the
well as to encourage continual professional growth in
technology department.
the practice of utility safety leadership. The USOLN serves as an advocate for a safe, secure and productive utility work environment and as a catalyst for the prevention of incidents.
28
TRAINING
CUSTOMER SERVICE TRAINING
260
EMPLOYEES PARTICIPATED FROM ACROSS THE COMPANY
9,666
COURSES/TRAINING SESSIONS COMPLETED
11,055
CUSTOMER SERVICE COURSE ASSIGNMENTS
YEAR
29
2021 ANNUAL REPORT
DAYS TRAINING TIME
TRAINING
CYBER SECURITY TRAINING ALL DEPARTMENTS Personal Identifiable Information and You Identity Theft and Data Breaches Security Awareness Proficiency and Security Culture
NEW EMPLOYEES Security Awareness
SAFETY TRAINING ALL DEPARTMENTS
OPERATIONS
Safety Procedure Awareness
Personal Protective Equipment
Fire Extinguisher and Emergency Exits
Slips, Trips and Falls
Health and Mobility in the Workplace
Hazard Communication Awareness Heat Smart
BUSINESS OFFICE Bloodborne Pathogens
Tailboards and Switchgears Hand and Power Tool Safety Trench Safety
ELECTRIC Storm Restoration and Arc Flash
Excavation Competent Person Struck by Hazards
30
MARCELO MALDONADO Customer Care Specialist
COMMUNITY SERVICE Community is everything. It’s what makes the work
our employees still found
we do so important to our company and to Conway,
ways to give back to the
and what makes us always want to do more. Conway
community.
Corp employs more than 250 local individuals who
In addition, Conway Corp provided sponsorships,
serve on local boards, participate with local charities,
grants and more to local organizations including
coach local youth sports teams and more.
Bethlehem House, Boys and Girls Club of
In 2021, Conway Corp employees collectively
Faulkner County, Conway Regional Health
donated more than $30,000 to the United Way
Foundation, Conway Symphony Orchestra,
of Central Arkansas. Employees also held a toy
Milestones Services and the Pine Street Backpack
drive for the Angel Tree program and individual
Program. Conway Corp also donated to the Conway
departments sponsored children to provide Christmas
Ministry Center to help fund the 2021 emergency
gifts for local children in need. While Covid-19 limited
Winter Warming Station to keep our homeless families
our opportunities to gather and volunteer in person,
and individuals safe.
32
RETIREMENTS
RETIREMENTS Brian Authier 30 years Brian was hired at Conway Corp
Lisa began working at Conway
in March 1990 in the water/
Corp in 1991 as an administrative
wastewater department. In 1991, he
assistant. In 1999, she was promoted
was promoted to plant operator and spent his career
to human resources director. Lisa was instrumental in
helping treat and purify water for the citizens of Conway.
building the human resources department.
Howard Hamlett 27 years Howard started at Conway Corp
Jane Harrison 27 years Jane was hired at Conway Corp
in June 1994 as a utility worker
as a customer service specialist in
apprentice in the water department.
November 1993. She was promoted
He was promoted to utility worker in 1997 and again
to senior customer service specialist in 1998 and again
to water systems foreman in 2005.
in 2012 to lead customer service specialist.
Reed Starkey 13 years Reed first joined Conway Corp
33
Lisa Douglas 30 years
Stan Stewart 37 years Stan started at Conway Corp
in July 1985 as a groundman in
in 1984 in the cable department
the electric department and was
and transferred to the billing
promoted to journeyman meterman in 1990. After
department in 1992 where he was promoted to
leaving the company, he was rehired in 2013 as the
lead meter reader. In 2021, Stan transferred to the
company’s advanced metering initiative project manager.
engineering department as a field technician.
2021 ANNUAL REPORT
Henry Mason Manager, Electric Distribution System Conway Corp promoted Henry Mason to Manager of the Electric Distribution System in January 2021. Henry is responsible for directing and coordinating the operation of the electric department. He and his leadership team establish materials, production and quality control standards to ensure reliable and safe electricity for the residents of Conway. Henry began his career at Conway Corp in the electric department as a groundman in 1980 and earned multiple promotions before being named
Henry is respected by his coworkers in the electric department and companywide. His
PROMOTIONS
PROMOTIONS
professional life has been dedicated to the company and the community, and he will do a great job in this new leadership role. –
senior foreman in 2015. He was named assistant manager in July 2020.
Chief Operating Officer Greg Dell
He replaces Jim Moore, who retired in December 2020. Jeff has been a part of
Jeff Matthews Manager, Video Production and Local Programming Conway Corp promoted Jeff Matthews to Manager, Video Production and Local Programming in October 2021. Jeff supervises Conway Corp’s production department and oversees local programming for Conway Corp including Channel 5/585 and Wampus Cat Football. Jeff began his career at Conway Corp in 2015 as public relations coordinator and was promoted to public relations/production specialist in February 2019.
the Conway Corp family for many years. He understands our mission in the community and will do a great job managing our video production and local programming efforts. I’m excited about the future of our video production under his leadership. –
Chief Marketing Officer Crystal Kemp
34
N ATA L I E A R N O L D Power Supply Analyst
Supporting education has always been one of our
Conway Corp provides additional scholarships every
top priorities. In fact, Conway Corp was founded in 1929
year, including 5 Sports scholarship awards to local
to help keep Hendrix and Central Baptist College in
student athletes for their performance on the field and
the city, and since then, we have continued to support
in the classroom. Conway Corp began its partnership
all levels of education in Conway. From preschool to
with Wampus Cat
grad school, we provide world-class technology to our
athletics in 2001 and
local schools and universities along with scholarships,
has awarded more than
grants, educational outreach and more.
$28,000 in scholarships
Since 2008, Conway Corp has given more
E D U C AT I O N
SCHOLARSHIPS
for Conway High
than $6,000 in scholarships to the Single Parent
student athletes over
Scholarship Fund of Faulkner County and more than
the past two decades.
$600,000 in endowed scholarships to local students
In 2021, Conway Corp
who attend the University of Central Arkansas, Central
awarded three local students $2,000 in scholarships
Baptist College and Hendrix.
for their athletic and academic achievements.
36
E D U C AT I O N
TEACHER OF THE YEAR Kaitlyn Ryals, a sixth-grade math
grant from Conway Corp at the Conway
teacher at Bob Courtway Middle
Public Schools Back-to-School assembly.
School, was recognized as the
The grant is part of a $440,000 gift
Conway Public Schools Teacher of
Conway Corp pledged in 2013 to support
the Year in August 2021.
teacher impact grants presented by the
Ryals was presented with the award and a $2,000
Conway Public Schools Foundation.
The arts play an important role in the quality of life in Conway. We were excited to see the work the Creative Institute is doing and are happy to be included with one of their featured murals. –
Chief Marketing Officer Crystal Kemp
C R E AT I V E I N S T I T U T E In August 2021, the latest downtown Conway mural project
Jessica Jones, whose work is featured throughout
was commissioned by the Creative
Conway. This is her latest contribution to the interior
Institute thanks to a sponsorship from
of the EM building, home to the Creative Institute.
Conway Corp. The mural features
Once complete, the building will host three street-
data and electricity traveling across a
facing murals and six more interior murals.
motherboard in a 70s retro style. The
37
The mural is the work of renowned local artist,
Students at the Creative Institute picked up paint
work seeks to communicate that
brushes and contributed their talent alongside Jessica
every flourishing and vibrant
for the mural as well. These students are enrolled in the
community recognizes the need for
Institute’s gap year program that guides students from
creativity and art as essential infrastructure alongside
hands-on experience, training and portfolio development
electricity and internet access.
to incredible internships and career connections.
2021 ANNUAL REPORT
In 2017, Conway Corp pledged
Arkansas Hall and Conway Corporation Hall. Conway
$1.5 million to Hendrix College
Corporation Hall’s first floor houses music department
for the construction of the Miller
offices, a digital music classroom, practice rooms and
Creative Quad, a mixed-use
a screening auditorium for the film studies program.
development combining first-class
The first floor of Arkansas Hall is home to the
facilities for the creative arts with
Windgate Museum of Art and hosts national and local
new student living space.
art exhibits.
The Miller Creative Quad is divided into two residence halls:
E D U C AT I O N
H E N D R I X C R E AT I V E Q UA D
The Creative Quad’s residence halls opened in 2019. The first floor spaces of both wings were opened in 2021.
GAVIN & GORDY In October 2021, Conway Corp launched “Gavin & Gordy,” a new educational and entertainment program for children, parents and educators in Conway on Conway Corp Channel 5. Conway native Gavin Thomas Drew created and stars in the program along with a cast of puppets
character. His name is an homage to Conway Corp’s
and special guests that includes Gordy, a fun, friendly
first general manager, Fred Gordy. Mr. Gordy served as
fuchsia little friend who is the show’s other titular
general manager from 1942-1955.
38
E D U C AT I O N
V I R T UA L G R A D UAT I O N Because of COVID-19, the Conway Public Schools
39
graduation ceremony was held, Conway Corp also
allowed students to attend school in person or virtually
produced and broadcast the graduation live for
for the 2020-2021 school year. While a traditional
students and family members who could not attend.
2021 ANNUAL REPORT
E D U C AT I O N
CHANNEL 5 SPORTS
275+
GAMES BROADCAST IN 20 SEASONS
3,200,000+ IMPRESSIONS OVER THE LAST 5 SEASONS
2 0 2 0 F O OT BA L L S TAT S :
539,000+ YOUTUBE IMPRESSIONS
4,600+
AVERAGE VIEWERS PER GAME
30 DIFFERENT STATES HAD VIEWERS
13,519
9
100,379
DIFFERENT COUNTRIES HAD VIEWERS
UNIQUE VIEWS ACROSS CHANNEL
MOST VIEWED GAME: NOVEMBER 5, 2021 WAMPUS CATS AT BRYANT
40
CORY GARRETT Senior Utility Worker
B OA R D N O M I N AT I O N S Trevor Voegele American Water Works Association Aesthetic Quality & Perceptions Committee
Chief Marketing Officer Crystal
Voegele was nominated to
Water Systems Engineer Trevor
Kemp was elected to serve as treasurer of the Mid-
serve on the American Water Works Association
America Cable Telecommunications Association
Aesthetic Quality and Perceptions Committee.
Board of Directors. Previously, Kemp served on the
The committee focuses on improving the ability to
organization’s Customer Service Excellence Awards
understand and solve problems related to water
Committee for five years.
aesthetic by those who work in the water industry.
LEADERSHIP
Crystal Kemp Mid-America Cable Telecommunications Association Board of Directors
42
LEADERSHIP 43
BOARD OF DIRECTORS
Ray Kordsmeier
Brad Teague
Lindsay Henderson
Tom Courtway
Chair
Vice-Chair
Secretary
Director
Jake Nabholz
Denise Perry
Reggie Rose
Kelley Erstine
Director
Director
Director
Director (added May 2021)
2021 ANNUAL REPORT
LEADERSHIP
EXECUTIVE LEADERSHIP
Bret Carroll
Tracy Moore
Crystal Kemp
Chief Executive Officer
Chief Financial Officer
Chief Marketing Officer
Greg Dell
Jason Hansen
Chief Operating Officer
Chief Technology Officer
44
C O N WAY C O R P S TAT I S T I C S
SERVICE RELIABILTY ELECTRIC RELIABILITY AVERAGE LENGTH of POWER OUTAGES
99.99% AVERAG E N U MBER
CONWAY CORP
NATIONAL AVERAGE*
CONWAY CORP
28
111
.33
.84
MINUTES
MINUTES
O UTAGES
OUTAGES
*American Public Power eReliability Tracker
45
2021 ANNUAL REPORT
or P OW E R OUTAG ES NATIONAL AVERAGE*
99.94%
TELEPHONE RELIABILITY
99.92%
AVERAGE ANNUAL RESIDENTIAL SAVINGS in CONWAY vs. OUTSIDE CONWAY
ELECTRIC: 39%
WATER: 30%
SAIDI = SYSTEM AVERAGE INTERRUPTION DURATION INDEX = THE
SAIFI = SYSTEM AVERAGE INTERRUPTION FREQUENCE INDEX =
TOTAL DURATION OF INTERRUPTION FOR THE AVERAGE CUSTOMER
HOW OFTEN THE AVERAGE CUSTOMER EXPERIENCES A SUSTAINED
DURING A PREDEFINED PERIOD OF TIME.
OUTAGE OVER A PREDEFINED PERIOD OF TIME.
ASAI = AVERAGE SYSTEM AVAILABILITY INDEX = THE FRACTION
CAIDI = CUSTOMER AVERAGE INTERRUPTION DURATION INDEX =
OF TIME THAT A CUSTOMER HAS RECEIVED POWER DURING THE
THE AVERAGE TIME REQUIRED TO RESTORE SERVICE.
C O N WAY C O R P S TAT I S T I C S
BROADBAND RELIABILITY
DEFINED REPORTING PERIOD.
46
C O N WAY C O R P S TAT I S T I C S
CUSTOMER SERVICE
1671
OF CUSTOMERS * NUMBER HELPED IN THE LOBBY
160,326
47
2021 ANNUAL REPORT
(*LOBBY REOPENED SEPTEMBER 2021)
NUMBER OF CUSTOMERS HELPED VIA TELEPHONE
61,969
NUMBER OF CUSTOMERS HELPED IN THE DRIVE-THRU
Electric Primary
93,540 FT (17.7 MI)
Electric Secondary
136,914 FT (25.9 MI) Fiber
Coax
12,371 FT (2.3 MI) Water
C O N WAY C O R P S TAT I S T I C S
2021 LINE – CONSTRUCTED PROJECTS 176,868 FT (33.5 MI)
53,314 FT (10.1 MI)
Wastewater
29,889 FT (5.7 MI)
*Approximate values
48
FINANCIALS
ELECTRIC I N CO M E S TAT E M E N T
WAT E R I N CO M E S TAT E M E N T
Operating Revenues:
Operating Revenues:
Industrial. . . . . . . . . . . . . . . . . . . . . . . . $17,894,232 Residential. . . . . . . . . . . . . . . . . . . . . . $26,494,926 Commercial . . . . . . . . . . . . . . . . . . . . . . $12,849,482 Institutional . . . . . . . . . . . . . . . . . . . . . . . $3,647,789 Municipal and street lighting . . . . . . . . . . . . . . . $782,650 Interdepartmental revenues . . . . . . . . . . . . . . . $1,215,754 Service fees and other . . . . . . . . . . . . . . . . . . . $765,515 Total Operating Revenues. . . . . . . . . . . . . . . $63,650,348
Industrial. . . . . . . . . . . . . . . . . . . . . . . . . $1,167,636 Residential. . . . . . . . . . . . . . . . . . . . . . . $8,795,135 Commercial . . . . . . . . . . . . . . . . . . . . . . . $1,871,183 Institutional . . . . . . . . . . . . . . . . . . . . . . . . $427,102 Municipal and street lighting . . . . . . . . . . . . . . . $210,724 Service fees and other . . . . . . . . . . . . . . . . . . $435,623 Total Operating Revenues. . . . . . . . . . . . . . . . $12,907,403
Operating Expenses: Power purchased. . . . . . . . . . . . . . . . . . . $30,933,624 Coal plant generation expense . . . . . . . . . . . . . $1,728,844 Transmission service demand. . . . . . . . . . . . . . $7,918,897 Distribution. . . . . . . . . . . . . . . . . . . . . . . $4,495,303 Depreciation. . . . . . . . . . . . . . . . . . . . . . . $8,381,111 Customer accounting and collection . . . . . . . . . . . $1,515,272 Administrative and general expenses. . . . . . . . . . $4,214,502 Total Operating Expenses. . . . . . . . . . . . . . . . $59,187,553 Net Operating Income . . . . . . . . . . . . . . . . .
$4,462,795
Nonoperating Income (Expense): Net investment income. . . . . . . . . . . . . . . . . . . $531,119 Accretion of bond premium. . . . . . . . . . . . . . . . $272,759 Interest expense . . . . . . . . . . . . . . . . . . . . ($723,723) Net Nonoperating Income . . . . . . . . . . . . . . . . . $80,155 Income Before Contributions in Aid of Construction and Interdepartmental Transfers. . . . . . . . . . . . . . $4,542,950
Net Operating Income . . . . . . . . . . . . . . . . . . $1,313,305 Nonoperating Income (Expense): Net investment income. . . . . . . . . . . . . . . . . . . $13,932 Interest expense . . . . . . . . . . . . . . . . . . . . ($302,854) Amortization of deferred amount on refunding . . . . . . . $40,364 Net Nonoperating Income . . . . . . . . . . . . . . . . $329,286 Income Before Contributions in Aid of Construction and Interdepartmental Transfers. . . . . . . . . . . . . . .
$984,019
Contributions in Aid of Construction. . . . . . . . . . . $3,001,720 Increase (Decrease) in Net Position . . . . . . . . . . . $3,985,739
Contributions in Aid of Construction. . . . . . . . . . . $1,270,894
Net Position, Beginning of Year. . . . . . . . . . $79,126,299
Increase in Net Position. . . . . . . . . . . . . . . . . $5,813,844
Net Position, End of Year. . . . . . . . . . . . .
Net Position, Beginning of Year. . . . . . . . . $143,818,092 Net Position, End of Year. . . . . . . . . . . . . $149,631,936
49
Operating Expenses: Supply and treatment . . . . . . . . . . . . . . . . . . $4,257,027 Distribution. . . . . . . . . . . . . . . . . . . . . . . . $1,719,785 Depreciation. . . . . . . . . . . . . . . . . . . . . . $3,746,582 Customer accounting and collection . . . . . . . . . . . $755,075 Administrative and general expenses. . . . . . . . . . . $1,115,629 Total Operating Expenses. . . . . . . . . . . . . . . . $11,594,098
2021 ANNUAL REPORT
$83,112,038
CABLE I N CO M E S TAT E M E N T
Operating Revenues:
Operating Revenues:
Industrial. . . . . . . . . . . . . . . . . . . . . . . . $2,497,036 Residential. . . . . . . . . . . . . . . . . . . . . . . $11,738,116 Commercial . . . . . . . . . . . . . . . . . . . . . . $ 2,570,448 Institutional . . . . . . . . . . . . . . . . . . . . . . . $663,022 Service fees and other . . . . . . . . . . . . . . . . . . . $188,273 Total Operating Revenues. . . . . . . . . . . . . . . . $17,656,895
Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . $12,137,317 Internet . . . . . . . . . . . . . . . . . . . . . . . . . $14,511,231 Telephone. . . . . . . . . . . . . . . . . . . . . . . . $1,908,702 Security . . . . . . . . . . . . . . . . . . . . . . . . . $265,828 Advertising. . . . . . . . . . . . . . . . . . . . . . . . $693,502 Penalties. . . . . . . . . . . . . . . . . . . . . . . . . $266,380 Service fees and other . . . . . . . . . . . . . . . . . . . $929,797 Total Operating Revenues. . . . . . . . . . . . . . . . $30,712,757
Operating Expenses: Treatment plant . . . . . . . . . . . . . . . . . . . . $2,665,566 Collection . . . . . . . . . . . . . . . . . . . . . . . . $1,147,905 Depreciation. . . . . . . . . . . . . . . . . . . . . . $6,822,624 Customer accounting and collection . . . . . . . . . . . $398,449 Administrative and general expenses. . . . . . . . . . . $821,500 Total Operating Expenses. . . . . . . . . . . . . . . . $11,856,044 Net Operating Income . . . . . . . . . . . . . . . . .
$5,800,851
Nonoperating Income (Expense): Net investment income. . . . . . . . . . . . . . . . . . . $2,469 Interest expense . . . . . . . . . . . . . . . . . . . ($2,846,998) Amortization of deferred loss on refunding. . . . . . . . ($109,383)
Operating Expenses: Production . . . . . . . . . . . . . . . . . . . . . . . $11,899,824 Distribution. . . . . . . . . . . . . . . . . . . . . . . $7,241,292 Depreciation. . . . . . . . . . . . . . . . . . . . . . $3,967,020 Customer accounting and collection . . . . . . . . . . . $1,616,285 Administrative and general expenses. . . . . . . . . . . $2,728,210 Total Operating Expenses. . . . . . . . . . . . . . . . $27,452,631 Net Operating Income . . . . . . . . . . . . . . . . . . $3,260,126 Nonoperating Income (Expense): Net investment income. . . . . . . . . . . . . . . . . . $70,092
Net Nonoperating Income . . . . . . . . . . . . . . . ($2,953,912)
Income Before Contributions in Aid of Construction. . . . $3,330,218
Income Before Contributions in Aid of Construction and Interdepartmental Transfers. . . . . . . . . . . . . . $2,846,939
Increase in Net Position. . . . . . . . . . . . . . . . . $3,330,218
Contributions in Aid of Construction. . . . . . . . . . . $2,355,479
FINANCIALS
WA S T E WAT E R I N CO M E S TAT E M E N T
Net Position, Beginning of Year. . . . . . . . . $32,679,564 Net Position, End of Year. . . . . . . . . . . . . $36,009,782
Increase in Net Position. . . . . . . . . . . . . . . . . $5,204,418 Net Position, Beginning of Year. . . . . . . . . . $56,976,375 Net Position, End of Year. . . . . . . . . . . . .
$62,178,793
50
SCOTT USSERY Senior Lineman
51
2021 ANNUAL REPORT
Our Vision Conway Corp is committed to serving our customers
VISION & MISSION
CO N WAY CO R P
with excellence, planning for the future and delivering exceptional services to our community.
Our Mission Conway Corp is dedicated to exceeding our customers’ expectations in producing and delivering safe, affordable, reliable, innovative and environmentallysound utility and telecommunication services while enhancing the quality of life in our community.
52
AYS SERVICE ORIENTED. ALWAYS RELIAB LWAYS FLEXIBLE. ALWAYS RESPONSIBL FE. ALWAYS RELIABLE. ALWAYS DISTINC INNOVATIVE. ALWAYS SAFE. ALWAYS N XIBLE. ALWAYS COMMUNITY FOCUSED. YS FORWARD THINKING. ALWAYS AFFOR UND. ALWAYS ENVIRONMENTALLY SOU COGNIZED. ALWAYS FRIENDLY. ALWAYS RVICE ORIENTED. ALWAYS FLEXIBLE. ALW AYS SAFE. ALWAYS COMMUNITY FOCUS ALWAYS NATIONALLY RECOGNIZED. ALW RIENDLY. ALWAYS FORWARD THINKING. DISTINCTLY CONWEGIAN. ALWAYS AFFO WAYS RELIABLE. ALWAYS FRIENDLY. ALW Powering Conway since 1929.
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