Celebrating MWL’s
Long Serving Staff
One year of MWL
What a year it’s been for Team MWL!
Monday 1st July 2024 marked 12 months since we became Mersey and West Lancashire Teaching Hospitals NHS Trust, and what a year it has been!
After a lot of hard work, we finally achieved our goal of becoming One Team, One Trust, and since that day Team MWL has continued to build on the Trust’s vision to provide 5 Star Patient Care to all those within our local communities.
As work continues across the organisation to align services and establish MWL as one of the best in the country, there have already been many benefits realised for both patients and staff, and there have been some incredible highlights along the way. Here's just some of them:
Launch of Trust Objectives 24/25
The new 2024/2025 Trust Objectives were launched at the Start of Year Conference by Chief Executive, Ann Marr OBE in April. These objectives enable us to move closer to delivering our 5 Star Vision, and every member of staff has a part to play in helping us to achieve them.
Top Staff Survey Results
In our first national NHS Staff Survey as one organisation, MWL was named best acute Trust to receive care in the North West, with it being ranked amongst the highest in the region for staff engagement and morale.
All Good Things for our Maternity Units
Both maternity units at Whiston and Ormskirk hospitals were rated ‘Good’ in their latest CQC inspections in April. Whiston’s unit maintained its rating across all standards, and Ormskirk’s rating improved from its last inspection in 2017.
A night of stars at the first ever MWL Staff Awards
The very first MWL Staff Awards were held in May, with over 1,300 guests attending the Liverpool Arena to celebrate and honour teams and individuals for their outstanding care and service to patients. And what a night it was – we can’t wait for next year!
We recognised exceptional commitment at the Long Service Awards
With over 2,700 years of service between them, we said a very special thank you to 100 staff members who have dedicated their careers to the Trust. Long Service Awards were presented to staff who hit the milestones of either 25 or 40 years continuous service over the last 12 months. Find out more on pages 8 and 9.
Building a bright future!
During the last 12 months, significant investment in our estates has seen both patients and staff benefit greatly from our ongoing improvement works taking place across MWL. New theatre and diagnostic suites are being built, ward kitchens, bathrooms, flooring and office spaces have been renovated, old wiring and fire doors have been replaced, and parking facilities improved – the list goes on! You can find out more about developments across MWL sites on pages 4 and 5.
One year of MWL
Launching our new Trust values
April 2024 marked the launch of our first ever MWL Trust values.
Over a six-month process of engagement, we asked staff from across the Trust their views on what they think Team MWL stands for. Together we created the new MWL values: 'We are KIND', 'We are OPEN' and 'We are INCLUSIVE'.
A massive thank you to everyone who took part in one of the Big Conversation sessions, whether in person, on Teams, or by sending in your thoughts and suggestions. You have all played a part in creating the essence of MWL.
We believe these values represent Team MWL perfectly, and they will be the foundation of how we work together as a team to deliver our overall Trust vision of 5 Star Patient Care.
We want our patients and their families, no matter which service they visit, to recognise the MWL way
receiving the best care possible, every time.
The new Trust values are now being displayed in all of our wards and departments, alongside our Trust vision posters.
Staff Engagement sessions
Another first for MWL has been the introduction of our fantastic ‘Monday Marketplaces’. We want to do all we can to ensure that MWL is a great place to work, so we created a one stop shop covering Health, Work & Wellbeing, Equality, Diversity & Inclusion, Staff Recognition, HR Support and Learning & Organisational Development.
Whether you are new to the Trust or have been working here for several years, each stall has dedicated staff experts on hand to have a chat or answer any specific questions staff may have - such as what benefits can I access, how do I submit a flexible working request, where can I recognise a colleagues’ achievements or what health & wellbeing offers are available to me.
A big thank you to all staff who have visited the marketplaces across our hospital sites. Here is just some of the excellent feedback we’ve received:
“I thought the event was very interesting. I’ve been able to easily visit the stalls suitable for me and gather lots of information about what’s on offer for staff at the Trust”.
Julie Weldon – Healthcare Assistant
“The marketplaces were useful and informative. I was able to visit the teams I wanted to see and ask the questions I needed help on. I wanted to know about enhancing my skills so being able to speak with the Learning & Organisational Development Team was extremely helpful”.
Helen McCulloch - Appointments Officer
We’re looking at the best way of taking our marketplace online / on-tour for those who are not based at our hospital sites, with sessions happening throughout the year. So watch this space and keep an eye on our usual Trust channels for further details!
What a start we’ve had - and we haven’t even mentioned the many team and individual awards that Team MWL have won or been nominated for over the past year!
Working within the NHS is not without its challenges, but your hard work is never taken for granted. Thank you for your commitment over the last 12 months Team MWL, here’s to a very bright future for our staff, our patients, and our local communities.
One year of MWL Spotlight on: Improving our estates and facilities
Significant investment has been made in our buildings and environment over the last 12 months, and wherever you work or visit, you’re sure to have seen building works springing up at many sites across MWL.
Its thanks to our fantastic Estates and Facilities Department, and all those involved in the projects, that so many new developments can take place at the same time.
Providing safe, secure and high-quality buildings to improve the experience of patients, visitors and, just as importantly, our staff, is a key priority for the Trust.
So we’re shining a spotlight on some of the most recent projects that are already making a positive difference to life at MWL.
Updates and improvements for Security and Informatics
Many of the improvements across the Trust so far have been carried out behind the scenes. Vital improvements to security systems and external lighting, and wholescale renewal of the IT infrastructure at Southport and Ormskirk hospitals has taken place mostly out of sight, but all are extremely important in ensuring that we have secure environments for our patients and staff.
New Trust Offices unveiled at Southport Hospital
It’s been a long time coming, but the new purpose-built Trust offices have been unveiled at Southport Hospital. The old Corporate Management Offices have been transformed to provide both clinical and non-clinical staff with a modern working environment, including offices, break-out rooms, and private meeting spaces.
Chief Executive, Ann Marr OBE, officially opened the refurbished office suite by thanking the Estates and Facilities Team for all their hard work, vision and skill saying it was extremely impressive how they had managed to create such an amazing space for staff.
New Theatre Suites at Whiston Hospital
Whiston Hospital is now home to two brand new additional theatre suites, making a grand total of 18 theatres within the hospital. This not only allows us to treat more patients each day, it also means that we can perform more complex surgical procedures too. The theatres have been kitted out with all the latest high-tech equipment, with finishing touches being put in place ready for the first operation to be performed in the new suite by the end of Summer 2024.
One year of MWL
Brand new Endoscopy suites at Southport and Ormskirk
Work is continuing at pace to transform Endoscopy services at two of our sites. A new multi-purpose modular building will soon be completed at Ormskirk Hospital. This new clinical space will initially house the Endoscopy Service whilst their current unit is refurbished, with the long-term plan for the space to become the permanent home for the Ophthalmology Service.
Meanwhile, work is well under way at Southport Hospital with the foundations in place and steel work commencing on a new purpose-built Endoscopy Centre. The new facilities will help to develop first-class Gastroenterology services for all those living in the local community.
Improved road access at St Helens and Whiston hospitals
Parking for both patients and staff is always high on the agenda at our hospitals, and this summer work has begun to improve access to our car parks. At St Helens Hospital, a new access road has been built enabling staff directly into the car park behind Horton Lodge, rather than driving through the service yard, and at Whiston Hospital a new slip road will ease traffic congestion at the front entrance to the hospital, with a dedicated entry to the disabled car parking spaces.
Brand new Physiotherapy Outpatients Unit at Ormskirk Hospital
Work is gathering pace, transforming the old Clinical Education Centre at Ormskirk Hospital into a dedicated Physiotherapy Outpatient Unit, transforming how services are provided to our patients. The unit will include 18 treatment spaces and a purpose-built gymnasium.
Solar panels installed at St Helens Hospital
The Trust has an extensive Sustainability Plan that sets out the actions the organisation will take over the coming years to improve its environmental sustainability. As part of the plan, an incredible 524 solar panels have been installed on the roof of St Helens Hospital, helping to make the hospital more energy efficient and reducing its carbon footprint.
Improved kitchen and bathroom facilities at Southport & Ormskirk hospitals
And last, but certainly not least, the kitchens and bathrooms for both patients and staff, within all wards at Southport and Ormskirk hospitals have had a makeover, making for a much better environment for all!
5 Star Care delivered by 5 Star Nurses
It was a landmark moment for our fabulous nursing staff here at MWL this summer, as colleagues came together for the first ever Trust-wide nursing conference at Edge Hill University.
Over 100 nurses attended the event, with several examples of excellence in care and learning shared. The conference also marked the launch of the Trust’s new initiative - 5 Star Nursing - setting out priorities for the nursing workforce over the next 12 months.
5 Star Nursing focuses on quality and safety and how nurses, who account for almost half of our workforce, play a huge role in delivering our vision of 5 Star Patient Care.
To help us achieve the Trust’s vision, the 2024/25 nursing priorities were also announced at the conference:
• We will ensure all risk assessments are completed accurately and in a timely fashion.
• We will accurately re-assess and monitor any patient that is with us for longer than seven days.
• We will minimise the risk of patients catching hospital acquired infections, specifically MRSA, by following IPC guidelines.
• We will keep patients well hydrated at all times.
• We will complete our training so that we are well equipped to care for our patients needs.
• We will ensure our patient’s communication needs are met, and where needed, the relevant teams are notified and involved.
Everything you need to know about 5 Star Nursing is on our one-stop-shop staff intranet page – head over there now to find out more.
Aspiring to achieve ‘5 Star Ward’ status
To help achieve these priorities, we’ve launched our new 5 Star Ward Accreditation Programme. This programme will ensure that all of the staff on our clinical wards, not just our nursing workforce, will work towards providing the same high standards right throughout MWL.
Every ward will be regularly assessed on a set of quality standards, and a star rating will be assigned, ranging from 5, 4 and 3 stars. These ratings will be assessed with full support and guidance given by the Senior Leadership Team, detailing areas of improvements which will support the quality of care we deliver.
Celebrating our long serving staff
In the remarkable settings of the prestigious West Tower and Knowsley Hall, the 2024 Long Service Awards were held in June, celebrating the amazing achievement of staff who have dedicated their working lives of over 25 and 40 years’ continuous service to the Trust.
Ann Marr OBE, Chief Executive, and Richard Fraser, Chairman, hosted the ceremonies to pay tribute to those long-serving members of staff who started their careers at the Trust back in 1984 for those marking 40 years, and 1999 for those marking 25 years.
Those receiving their award were given a choice of venue and date in which to celebrate, and on each occasion, Ann welcomed guests congratulating everyone on their extraordinary achievement and thanked each and every member of staff for their exceptional loyalty to the NHS.
Janniece Bate
Clerical Officer, Audiology Dept
Barbara Crombleholme
It was then time for the presentations, as staff were invited on stage to receive their award, with Richard Fraser, Trust Chairman, and Gill Brown, Deputy Chair, closing each ceremony. They echoed Ann’s thanks to staff for their remarkable commitment to the Trust and to the patients we care for.
Medical Laboratory Assistant, Pathology Dept
Mark Dagnall
Theatre Practitioner, Theatres
Diane Forfar Team Leader, Laundry Services
David John Halsall
General Office Manager, Finance Dept
Lynne Kofi
Senior Sexual Health Nurse, Sexual Health Dept
Diana Lewis
HR Business Partner, Human Resources
Sandra McCarthy Senior Sister, Spinal Injuries Unit
Stephanie O'Keeffe
Sister, Ward 3B, Trauma and Orthopaedics
Beverley Rimmer
Healthcare Assistant, Ward G, Orthopaedic Rehabilitation
Callum James Rimmer Domestic Services
Alison Stromberg
Pharmacy Technician, Pharmacy Dept
Amanda Taylor
Advanced Surgical Nurse Practitioner, Theatres
Joanne Walmsley
Staff Nurse, Ward 9B, Frail Elderly Short Stay Ward
Following the ceremonies, the official group photograph was taken, and afternoon tea was served as members of the Trust Board, family and friends gathered to celebrate the careers of some truly exceptional people.
Ann Aney
Healthcare Assistant, Ward 5A, Dept of Medicine for Older People
Janice Ashcroft
Healthcare Assistant, Duffy Suite, Intermediate Care
Paul Atherton
Consultant Anaesthetist, Anaesthetics Dept
Francine Baker Assistant Technical Dispensing Officer, Pharmacy Dept
Suzanne Martine Baxter Advanced Nurse Practitioner, Emergency Dept
Tracey Bebbington Technician, Cold Decontamination Dept
Christina Marie Billington
Healthcare Assistant, Ward 5A, Dept of Medicine for Older People
Melanie Spencer Bodenham Administration Supervisor, Radiology Dept
Alan Peter Bond Senior Theatre Practitioner, Theatres
William Bowman Specialist Nurse, Gastroenterology Dept
Janette Brayne
Library Assistant, Library & Knowledge Services
Joanne Brown Lung Cancer Nurse Specialist, Cancer Services
Lynda Brown Therapy Assistant, Therapy Dept
Andrea Burke
Lead Radiographer, Radiology Dept
Lesley Carr
Assistance Practitioner, Cold Decontamination Dept
Karen Chadwick
Research Project Support Officer, Research Dept
Rajiv Chandy Consultant Gastroenterologist, Gastroenterology Dept
Brenda Clarke Midwife, Maternity Dept
Christine Corfield Matron, Planned Care
Sara Cunliffe Senior Therapy Assistant. Therapy Dept
Louise Davies
Healthcare Assistant, Spinal Injuries Unit
Brenda Delaney
Maternity Support Worker, Maternity Dept
Margaret Dobson Healthcare Assistant, Maternity Dept
Jill Duckworth
Systems Administrator, Informatics Dept
Andrew Earle Patient Advice and Liaison Service Administrator
Miriam Farnall
Medical Secretary, Surgical Care
Sandra Pauline Ferris Payroll Administrator, Pay and Staff Services
Alison Finney
Clinical Psychology Secretary, Clinical Psychology
Cathryn Sara Formby
Healthcare Assistant, Short Stay Surgical Unit
Matthew Franklin Advance Practitioner Therapist, Physiotherapy Dept
Deborah Frith Lead Radiographer, Radiology Dept
Susan Frodsham Lead Nurse, Intensive Care Unit
Suzanne Gallagher
Community IV Therapy, Community Services
Laura Gibson Deputy Chief Pharmacist, Pharmacy Dept
Christina Gore
Radiology Department Assistant, Radiology Dept
Martin James Graham
Medical Records Manager, Medical Records Dept.
Lesley Harrison Lead Nurse, District Nursing Team
David Hignett
Senior Network Engineer, Informatics Dept.
Linda Ann Hilton
Patient Experience and Complaints Officer, Legal Services
Donna Hodgson
Domestic Services
Samantha Jane Hogan Theatre Practitioner, Theatres
Lynsey Holden Housekeeper, Maternity Dept
Jillian Horman
Resourcing Lead, Human Resources
Deborah Hughes
Housekeeper Ward 5C, Dept of Medicine for Older People
David Kendrick Iddon IT Operations Engineer, Informatics Dept
Colin Ince Porter, Medirest
Graeme Inkster Consultant in Emergency Medicine, Emergency Dept
Donna Jennings Administrator, Radiology Dept
Tina Jones
Healthcare Assistant, Ward 3Alpha, Surgical Care
Suzanne Keigan Nurse Specialist, Diabetes Centre
Debra Kilshaw
Ward Administrator
Ommen Koshy
Consultant Surgeon, Plastic Surgery Department
Vivien Lamb
Healthcare Assistant, Ward 5B, Dept of Medicine for Older People
Karen Ledsham
Hospital Discharge Team Nurse, Discharge Team
Emma Lees Nursery Nurse, Neonatal Unit
Irene Lunt
Domestic Services
Jacqueline MacDonald Medical Secretary, Surgical Care
Paul Matthews
Medical Engineering Manager, Corporate Services
Andrew McCormack
Biomedical Scientist, Pathology Dept
Gail Miller Domestic Services
Sarah Moran Tissue Viability Facilitator, Tissue Viability
Lisa Murphy
Sister, Spinal Injuries Unit
Patricia Murphy
Healthcare Assistant, Ward 3F, Paediatric Dept
Carl Nuttall
Healthcare Assistant, Theatres
Lorraine Orjiekwe
Midwife, Maternity Dept
Ann Owen Catering Assistant, Catering Dept
Sharon Parr
Paediatric Nurse, Ward 3F, Paediatric Dept
Joanne Albertha Riley
Matron, Bevan Court, Dept of Medicine for Older People
Karen Roberts
Ward Clerk, Ward 2E, Maternity Dept.
Sharon Roberts
Operational Manager for Point of Care
Testing and Phlebotomy, Pathology Dept
Joan Robinson
Materials Management Assistant, Purchasing Dept
Bryony Helen Routledge
Paediatric Emergency Nurse Practitioner, Emergency Dept.
Sally Kate Rutherford
Pharmacy Technician, Pharmacy Dept
Sarah Schofield
Healthcare Assistant, Ambulatory Care Unit
Paula Scott
RDI Co-ordinator, Research Dept
Alastair Smith
Senior Theatre Practitioner, Theatres
Julie Stewart
Healthcare Assistant, Ward 2D, Respiratory Department
Sean Stocks
Healthcare Assistant, Duffy Suite, Intermediate Care
Audrey Storey
Pharmacy Assistant, Pharmacy Dept
Joanne Thompson
Healthcare Assistant, Ward 3C, General Medicine
Ruth Kathleen Turner
Staff Nurse, Ward 11B, Gastroenterology Dept
Tracey Webster
Appointments Clerk, Patient Booking Services
Angela Maria Westwood Matron, Critical Care Unit
Jonathan Wide
Consultant Radiologist, Radiology Dept
Jane Winstanley
Operational Manager, Pathology Dept
Abdulsalam Hwaidi Al Asadi Yasen
Associate Specialist, Trauma & Orthopaedic
Employee of the Month
Here at MWL, we always like to recognise the many achievements of our staff and give thanks to all those who make a difference to our patients and their colleagues.
Each month, we take it a step further and recognise someone who has made an extraordinary difference to those around them by naming them Employee of the Month, which let’s face it, with over 9,000 staff here at MWL is no mean feat! Nominations are received from right across the Trust, for clinical and non-clinical staff, patient-facing and behind the scenes, celebrating those who have excelled in their role.
Know someone who has made a difference – nominate them now!
You can get involved by nominating someone who has demonstrated our Trust values, provided excellence in care or someone who helps you each day and makes MWL a great place to work.
Head over to the staff intranet to find out more information about previous winners and find lots of top tips to help you nominate your star. One of your colleagues could be recognised and celebrated for their outstanding achievements just like Maria, Alyson, Lesley and Victoria! Don’t miss out, submit your nomination today.
April 2024
Dr Maria Konstantopoulou, Consultant and Clinical Director of Dermatology, Ormskirk Hospital
Nominated by: Dr Arsalan Sheikh, Specialty Doctor
Working at the Trust for over 5 years, most recently Maria has been key in driving a new Teledermatology pilot scheme across Southport and Ormskirk hospitals. This advancement in technology allows for patients to be assessed remotely, reducing the number of times patients are required to attend hospital and improving waiting times. Maria is described as hard working, passionate about the service and the standards of care she provides to her patients.
May 2024
Alyson Swift – Cellular Pathology Personal Medical Secretary, Whiston Hospital
Nominated by: April West, Pathology Admin Team Leader Alyson has worked at MWL for 34 years and is described by colleagues in Pathology as the ‘go to person’ who goes above and beyond in her role and is always willing to help. They say her knowledge and experience in the specialty of Cellular Pathology and systems is invaluable. One consultant mentioned how much Alyson supported her when she first came to the Trust as a trainee many years ago, and how Alyson continues to do so in the consultant’s new role today. She has no doubt that the entire team in Cellular Pathology benefits directly and indirectly from Alyson’s skill set.
June 2024
Lesley Brant – Patient Advice Liaison Support (PALS) Officer, Southport Hospital
Nominated by: Members of the Corporate Nursing and Governance Team
Lesley has worked at the Trust for over 4 years, supporting the needs of the organisation as a point of contact for patients, families and carers who require assistance in answering questions and resolving concerns. Described as responsive and caring by colleagues, during the peak of winter pressures, Lesley became the dedicated PALS representative based in Southport Hospital’s Accident & Emergency Department. Her role was invaluable as she engaged with patients during some of the busiest times, offering guidance and resolving issues in a timely manner.
July 2024
Victoria Sumner – Lung Cancer Clinical Nurse Specialist, Whiston Hospital
Nominated by: June Holmes, Lung Cancer Clinical Nurse Specialist
Working at the Trust for over 11 years, Victoria always goes the extra mile in everything she does. She is warm and friendly, a true team player, has excellent communication skills and adapts to the various needs of her patients. Recently, Victoria has been involved with the care of a young patient who is sadly in their last weeks of life. She has spent time with them and their family, before and after working hours, to prepare and plan for end of life. Victoria has provided an exceptional level of care and both the patient as well as their family have asked that we outline how amazing she has been during such a difficult time.
Summer @ MWL
The summer is here, and even though the sun doesn’t seem to understand it’s allowed to stay out for longer than a week, there’s still plenty happening here at MWL and in the surrounding areas to get involved with.
Here’s our ‘at a glance guide’ to essential things you can do in and out of work this summer…
It’s appraisal time!
The appraisal window is open until 30th September for all staff employed under Agenda for Change terms and conditions, including Medirest staff.
Make sure you book yours in with your line manager now!
Get out and about and enjoy our local area
We’re blessed in the Merseyside and West Lancashire areas with a wealth of fantastic tourist attractions and beautiful scenery, right here where we live.
So, we thought we’d asked our staff about their favourite places to visit. Here’s what they had to say…
Michelle Bull - Temporary Staffing Team Leader
"Burscough Wharf is a great place for all to enjoy, from children to grandparents. There are live music events, lots of places to choose for food and drink and we love a walk down the canal!".
Louise Kirby - Audit and NICE Support Officer
My favourite view is of Ashhurst Beacon in Skelmersdale, especially on a sunny day! As a family, we also love to visit Mere Sands Wood in Rufford which is part of the Lancashire Wildlife Trust.
And here’s some more top places to visit…
Knowsley Safari Park – lions and tigers and… make sure you watch those windscreen wipers if you’re brave enough to visit the monkey enclosure!
Liverpool museums and art galleries - you can visit the Museum of Liverpool, World Museum, Tate Liverpool, Central Library, and the Walker Art Gallery all free of charge.
Royal Albert Docks, Liverpool - a walk around the docks on a hot summer’s day should definitely be at the top of your to-do list! There are plenty of free events throughout the year to enjoy.
Crosby and Formby Beaches - Escape from the hustle and bustle and take a journey to Crosby Beach, home to the Antony Gormley Iron Men statues or Formby Beach, home to the Pinewoods and red squirrels.
Money saving over the summer
With or without kids, days out and summer fun can be expensive. So, make sure you check out all the latest deals and the many NHS freebies and discounts available.
Blue Light Deals:
• 25% off at Pizza Hut, Beefeater, Bella Italia
• 20% off Pizza Express, McDonalds app, Frankie & Benny’s, Toby Carvery, Harvester, Nando’s, Hungry Horse
• 15% off at New Look
• 12% off parking at Manchester Airport
• 10% off Manchester Airport Lounges
• 10% off Liverpool Football Club online store
• 10% off at Starbucks, KFC app, Schuh, JD Sports
• 5% back with an Asda Rewards app
• £6 off a £45 spend at Iceland
Health Service Discounts:
• 20% off TransPennine Express advance fares
• 15% off Go Ape
• 15% off full price shoes at Clarks
• 10% off at Nike
Say a big MWL hello to our new medical recruits
We're delighted to welcome all of our new doctors starting with us this August.
Alongside our rotating doctors, a record 92 foundation year one doctors will be posted across our hospital sites, our biggest ever yearly intake!
All of our staff are here to support you during your time at MWL and we’re looking forward to working with you to deliver 5 Star Patient Care.
Because You’re Amazing
I want to praise all the outstanding staff at Ormskirk Hospital. I have ongoing care with several departments and have always been provided the best possible treatment. Thank you to the nurses, doctors and consultants who are all very courteous and helpful each time I visit.
I would like to compliment the Eye Clinic at St Helens Hospital. I recently had an operation and the consultant as well as the staff were absolutely brilliant with me. They made me feel comfortable and explained everything they were doing so I wasn't scared. A big thank you to the whole team.
After an unfortunate accident, I ended up in Whiston Hospital’s A&E. Even though it was busy, the staff couldn’t have been more helpful and kind. Thank you for looking after me.
Can I please thank all doctors, nurses and staff for the excellent care my 90-year-old father received over the last two weeks. He was treated with care, compassion and respect despite the obvious pressures, the staff are under. We will always be grateful.
Thank you to Whiston Hospital A&E and Ward 4B for looking after my partner Dave the past 3 days. He’s now minus an appendix but all the better for it.
I had a small surgery at Ormskirk Hospital and was a day case patient on Ward F. I found everyone to be lovely and really welcoming. Ranging from the healthcare assistants, the nurses, right the way through to the surgery staff. Everyone was professional and checked in with me throughout.
Southport Hospital’s A&E department now has a good system in place which moves people through more quickly to where they need to be. After triage, I had tests and bloods taken. Once the results were through, I then saw a doctor, given a diagnosis, medication was administered, and I received further medication to take home. Throughout the whole time I was there, I found all staff to be professional, approachable, knowledgeable and they clearly explained my diagnosis. They were very busy but weren’t rushed in their manner. The day after, I received my follow up clinic appointment for the near future.
The Sanderson Suite at St Helens Hospital has exceptional staff. My experience having a possible skin cancer lump removed was painless and first class in every way. Many thanks to everyone who worked so hard to reassure and help all who were waiting for their procedure.
