October 7, 2011
MEDICAL UNIVERSITY of SOUTH CAROLINA
PatieNt-CeNtered Care?
Vol. 30, No. 8
InsIde New
PartNershiP
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College of Charleston and MUSC work together to develop computer solutions.
FaCulty rePOrtiNg
Patient councils challenge status quo of care By dawn Brazell
Public Relations
I
t takes courage to hand a psychiatrist a brochure that describes how he can improve the care he provides for his patients with mental illness. Yancey Wise, a retired psychotherapist, does just that, though, and with good success. David Beckert, M.D., Department of Psychiatry and Behavioral Sciences, Institute of Psychiatry (IOP) takes the “What Hurts, What Helps” brochure and praises her efforts. Beckert said there are many in his field who can benefit from this type of material and the reminder to not forget or minimize the role that family can play in a patient’s recovery. “It
goes back to the mission of what we do.” For Wise, it gets to the heart of MUSC’s latest push aimed at redefining the relationships in health care. Wise is a member of the new IOP Patient Family Partnership Council. It is one of two new patient-family partnership councils, one formed for IOP in April and another for the medical center last month. Torri Jacobsen, coordinator of MUSC Patient and Family-Centered Care, said IOP has its own council separate from the medical center council because of its unique patient population that is underserved. “I have a passion for it. I’ve personally seen what it’s like for someone to struggle with mental illness and addiction, and I’ve felt the impact.
The most fulfilling part of my job is the work I get to do with this council. I love it.” Patient and family-centered care is not new. Other hospitals have adopted it with amazing results including increased patient satisfaction, decreased medical errors and improved communication, she said, adding that it’s a way to take MUSC’s excellence program to the next level. “Patient and family-centered care focuses on what works for the individual. If patient and family members are actively involved with their care throughout the whole process, then there’s better care and compliance when a patient gets discharged because it’s a partnership, and everyone is on the same See Councils on page 8
10 FAIR, the new software for the CV database, will save time.
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Meet Erin
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Global Health
11 Classifieds t h e C ata ly s t ONliNe http://www. musc.edu/ catalyst