SAP CRM Functional Training

SAP CRM Let’s Get Started!

Overview of SAP CRM SAP CRM (Customer Relationship Management) is a business strategy that helps an organization stay connected with its customers, which has increased its popularity among the most of the business organizations. This way organizations can achieve customer expectations by providing them the products and services that they actually need. It is also the key component for making business strategy for optimizing customer interaction.

Features and Applications of SAP CRM  Developed as a part of SAP Business Suite, SAP CRM is implemented to manage the relationship with the customer.  It supports different areas of business that is related to customers, such as marketing, sales and service.  It is a user-friendly and fully integrated software that can be implemented very easily and allows the sharing of information among teams, departments and stakeholders.  CRM Analytics, a component of SAP CRM, enables to collect relevant information and analyzation that are important while making strategic decision.  It helps the sales force to secure customers, and to develop and maintain beneficial relationships with them.  Provides an aspect of sales forecasting that helps in the collection of historical & predictive information.  It enables the sales organization to manage the demands of the clients effectively.

Overview of SAP CRM Online Training The SAP CRM online training teaches the overview of SAP CRM and also show you how to implement CRM in an organization. This training is highly beneficial for relationship managers, CRM executives, CRM heads, loyalty managers, and freshers willing to build a career in CRM domain. Our training course is designed in a such a way that it helps you to clear certification exams and also in getting placed in the top MNC companies.

Course Content of the SAP CRM training             

Introduction CRM Concepts Organization Model Territory Management and Activity Management Product Master Basic Functions Sales Transaction Data Flow Marketing Management and Lead Management Sales Opportunity Management Service CRM Contact Channels Terminology

Prerequisites of SAP CRM training There is no formal prerequisite required for this SAP CRM training. It’s just that the candidates should have a strong interest in the CRM domain.