Understand your organization’s pain points with ITIL

ITIL® Adoption – From Software to System to Service!

Understand your organization’s pain points with ITIL®

Recognize the Need to Implement ITIL® ITIL® is concerned with an efficient and prompt handling of all standardized methods and procedures in order to respond to the customer’s fluctuating requirements while maximizing value and reducing disruption or rework in business.

Analyze your organization’s pain points

Adapt ITIL® Management

Process streamlined in a better way

Implementing ITIL® – No longer an IT Metric Below are some of the reasons that organizations cannot afford to lose ITIL®

• No organization can afford to experience the loss of productivity • Gaining customer confidence • To Maximize revenue even in the challenging economic times

ITIL® Service Lifecycle –Continual Service Improvement!

SERVICE DESIGN

SERVICE STRATEGY SERVICE OPERATION

SERVICE TRANSITION

IT Management Process Maturity Model Level 0 Chaotic

Level 1 Reactive

Unpredictable

Service Desk

Heavy reliance on tribal knowledge

Some form of problem tracking

Informal communication

Root cause analysis

Level 2 Proactive

Level 3 Service

Level 4 Value

Analyzing trends

Service level management

Strategic business Partner

Event correlation

IT and business Metrics

Capacity Management

Real time infrastructure

Some form of change, asset and configuration management

Automation

Source: VITILITY

Research Studies and Theories

AXELOS proclaims that during an Audio Teleconference, Gartner noted and explained that: The ethodology a d fu da e tal o epts of ITIL速 a e ei g adopted i variegated IT organizations as a framework for IT Service Management p o ess st u tu e a d defi itio .

Gartner goes on to add that: ITIL速 f a e o k ill e tai ly e a p e e uisite fo ep ese ti g a d de o st ati g usi ess alue.

ITIL v3 Foundation Training

Online ITIL v3 Foundation Training

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