Welcome from the Governor
On behalf of the state of Tennessee, I am pleased to recognize the Tennessee Small Business Development Center (TSBDC) program headquartered at Middle Tennessee State University and their 41st Anniversary as a state partner!
We have worked hard to create the best possible climate for businesses of all sizes to grow and succeed. Tennessee was named the number one best fiscally managed state in the country, the best business climate in the U.S., first in the nation for advanced industry job growth, and the best state for small
The partnerships that TSBDC maintains between our businesses, institutions of higher education, dedicated volunteers, and the U.S. Small Business Administration have been vital assets.
The development and growth of the Tennessee businesses profiled in this report exemplify the economic progress experienced by many small businesses that the TSBDC has assisted over the past year.
I congratulate the business owners featured in this report for investing in their businesses and
Best wishes to the TSBDC program for another 41 years of success!
Bill Lee Tennessee Governor
Greetings from President M c Phee
The Tennessee Small Business Development Center network is one of many examples of higher education’s role in increasing economic development and employment opportunities.
Headquartered at Middle Tennessee State University, the TSBDC works in partnership with institutions of higher education across the state.
In 2024, the TSBDC provided business counseling to 3,265 clients, generating 138 business starts, 592 jobs, and $64,605,546 in capital formation, just to name a few of this program’s key performance metrics.
As demand for skilled labor in a competitive market continues to grow, we project strong employment opportunities for individuals with undergraduate and graduate degrees. This in turn benefits businesses by increasing the quality of Tennessee’s workforce and positioning businesses to compete in the global economy. Success in business retention and recruitment requires that our state residents possess essential job skills that can only be obtained through post-secondary education.
Middle Tennessee State University, working collaboratively with state government, business, and industry, is striving to increase graduation rates to enhance opportunities for greater employment stability and upward mobility for Tennesseans. As Warren Buffett said, “The more you learn, the more you earn.”
Dr. Sidney A. McPhee MTSU President
LEAD CENTER
Tennessee Small Business Development Center 3050 Medical Center Parkway, Suite 204 Murfreesboro, TN 37129 877-898-3900
Patrick Geho | Executive State Director pgeho@tsbdc.org Kayla Miller | Associate State Director kmiller@tsbdc.org
1 | CLARKSVILLE
Austin Peay State University (APSU) 211 S. 2nd Street Clarksville, TN 37040 931-221-1370 • Dave Dessauer | Director ddessauer@tsbdc.org
2 | CLEVELAND
Cleveland State Community College (CLSCC) 3535 Adkisson Drive, Cleveland, TN 37320 423-614-8746 • Jennie DeCook | Director jdecook@tsbdc.org
3 | CHATTANOOGA
Chattanooga State Community College (ChSCC) 100 Cherokee Blvd., Suite 202, Chattanooga, TN 37405 423-456-8668 • Lynn Chesnutt | Director lchesnutt@tsbdc.org
4 | DYERSBURG
Dyersburg State Community College (DSCC) 401 Country Club Road, Suite 106, Dyersburg, TN 38024 731-286-3201 • Van Wylie | Director vwylie@tsbdc.org
5 | JOHNSON CITY East Tennessee State University (ETSU) 112 E Mountcastle Drive, Johnson City, TN 37601 423-439-8505 • Mark Bays | Director mbays@tsbdc.org
6 | KINGSPORT (AFFILIATE OFFICE)
ETSU Affiliate Office Kingsport Office of Small Business Development and Entrepreneurship (KOSBE) 400 Clinchfield Street, Suite 100, Kingsport, TN 37660 423-392-8825 • Aundrea Salyer | Director asalyer@tsbdc.org
7 | JACKSON
Jackson State Community College (JSCC) 2046 North Parkway, Building 12 Jackson, TN 38301
731-425-2646 • Henry Smith, Director hsmith@tsbdc.org • jscc@tsbdc.org
8 | MURFREESBORO
Middle Tennessee State University (MTSU) 3050 Medical Center Parkway, Suite 200 Murfreesboro, TN 37129
615-898-2745 • Galen Longo | Director glongo@tsbdc.org
9 | COLUMBIA *(SATELLITE LOCATION)
MTSU Satellite Location Maury County Alliance 106 West Sixth Street, Columbia, TN 38401 615-898-2745 • Galen Longo | Director glongo@tsbdc.org
10 | KNOXVILLE
Pellissippi State Community College (PSCC) 9721 Sherrill Blvd, Suite 123, Knoxville, TN 37932 865-246-2663 • Gregg Bostick | Director gbostick@tsbdc.org
11 | KNOXVILLE *(SATELLITE LOCATION)
PSCC Satellite Location Farragut West Knox Chamber of Commerce 11826 Kingston Pike, Suite 110, Knoxville, TN 865-675-7057 • Gregg Bostick | Director gbostick@tsbdc.org
12 | MARYVILLE *(SATELLITE LOCATION)
PSCC Satellite Location Blount County Chamber 201 S. Washington Street, Maryville, TN 865-983-2241 • Gregg Bostick | Director gbostick@tsbdc.org
13 | OAK RIDGE
Roane State Community College (RSCC) 1400 Oak Ridge Turnpike Oak Ridge, TN 37830
865-483-2668 • Stephen Williams | Director swilliams@tsbdc.org
14 | MEMPHIS
Southwest Tennessee Community College (SWTCC) Maxine A. Smith Center 8800 East Shelby Drive, Memphis, TN 38125 901-333-5085 • NaShawn Branch | Director nbranch@tsbdc.org
15 | MEMPHIS (SATELLITE OFFICE) SWTCC Satellite Location Entrepreneurs Network Center 480 Dr. MLK Jr. Avenue, Memphis, TN 38126 901-636-9300 • NaShawn Branch | Director nbranch@tsbdc.org
16 | NASHVILLE Tennessee State University (TSU) 330 10th Avenue North, G-400, Nashville, TN 37203 615-963-7253 • Gregory Jones | Director gjones@tsbdc.org
17 | COOKEVILLE (AFFILIATE OFFICE) Upper Cumberland Development District (UCDD) 1104 England Drive, Cookeville, TN 38501 931-520-6081 • Kelly Sullivan | Director ksullivan@tsbdc.org
18 | MARTIN
University of Tennessee at Martin – REED Center (UTM) 240 S. Lindell Street, Martin, TN 38237 731-587-7333 • Landy Fuqua | Director lfuqua@tsbdc.org
19 | GALLATIN
Volunteer State Community College (VSCC) 1480 Nashville Pike, 300 Building, Office 103C Gallatin, TN 37066 615-230-4780 • Charles Alexander | Director calexander@tsbdc.org
20 | LEBANON *(SATELLITE OFFICE) VSCC Satellite Location Wilson County Chamber of Commerce 149 Public Square, Lebanon, TN 37087 615-444-5503 • Charles Alexander | Director calexander@tsbdc.org
*Satellite Offices may not always be staffed. To find out more about the schedule at a satellite office, contact the main office for that location.
0125-1066
We are all about Job
Creation and Capital Formation!
Dr. Sidney A. McPhee President
Middle Tennessee State University (MTSU)
“MTSU’s Tennessee Small Business Development Center’s statewide network delivers educational programs to entrepreneurs who want to start or grow their small businesses. Our consultants work with entrepreneurs in confidential, one-toone sessions to help them with business issues, including testing a new business proposition, shaping a business plan, investigating funding opportunities, and much more.”
SMALL BUSINESS DEVELOPMENT CENTERS (SBDCs)
Starting a business can be a challenge, but there is help for you in your area. Small Business Development Centers (SBDCs) are partnerships primarily between the government and community colleges and universities, and are administered by the Small Business Administration. SBDCs provide educational services for small business owners and aspiring entrepreneurs.
THE FACTS ABOUT SBDCs LOCATIONS
Located in all 50 states as well as the District of Columbia, Puerto Rico, and U.S. territories.
• Operated statewide or at a state/regional level. 63 Lead Small Business Development Centers (SBDCs).
• Lead organizations coordinate program services offered to small businesses through a network of subcenters and satellite locations in each state.
• Each center has a director, staff members, volunteers, and part-time personnel.
WHAT IS OFFERED
SBDC services include, but are not limited to, assisting small businesses with financial, marketing, production, organization, technical problems, and feasibility studies.
• All services given at SBDCs are no-cost and confidential. No-cost and low-cost training options are available.
ELIGIBILITY
SBDCs seek to provide assistance to anyone in the community who is interested in beginning a small business or improving and expanding an existing business.
5,731
5,875 ATTENDEES TRAINING EVENTS 426 6,063
*All state research is from James A. Chrisman, PhD, Economic Impact of Small Business Development Center Counseling Activities in Tennessee, 2022–2023. TSBDC COUNSELING HOURS
*$22.9 MILLION
*$134.1 MILLION
Incremental Sales added to state by TSBDC clients (2022-2023)
Existing Sales retained (2022-2023)
% of TSBDC Counseling Clients (Race/Ethnicity)*
*A client may be reported under multiple races/ethnicities similar to the U.S. Census Bureau
SBDC Economic Impact
SBDC Economic Impact is Client-Verified
1,041 Rural Clients Served
Rural Counseling Hours: 1,166 hours
Rural Clients
Capital Formation: $10,550,931
Rural Sales Growth
$1,195,146 Jobs Supported 2,675
of clients said the range of counseling services met their needs 91.7%
of clients said the counselor responded to their needs 96.3% of attendees were satisfied with the training program they attended 91.3% of clients are likely to recommend the TSBDC to others 93.9%
"The counseling I received helped me grow my business and feel confident moving forward to reach my goals. This is a vital service to our community, and I will continue recommending TSBDC to other business owners."
"I truly appreciate the way the counselors listen intently, give eye contact, take notes and express genuine care for my success. I appreciate that they are able to meet where I am, empowering me to keep pushing forward."
"I have been so nervous to take the leap and start my business. Yet, my counselor addressed my questions with such patience and knowledge, that I now feel the courage and support to finally take the leap."
America’s Small Business Development Center
economic impact
A new job is created in the U.S. by an SBDC client every
$100,000 in sales are generated by an SBDC client every
A new business is opened by an SBDC client every
$100,000 in financing is obtained by an SBDC client every
America’s SBDCs are the leaders in job creation and contributed measurable economic impacts.
$6.49 Billion in financing
For every federal dollar in the SBDC program, SBDC services generate: $ 1.59 IN FEDERAL REVENUE $ 2.40 IN STATE REVENUE $ 23.91 IN NEW CAPITAL
Does the SBDC Work?
America’s SBDCs play a critical role in the health of small businesses: helping access capital, providing advice on regulations, preparing for changes in the economy and technology, and responding when disaster strikes.
New Jobs Created
$136.5 million FEDERAL APPROPRIATION (2022)
Citation: “Economic Impact of Small Business Development Center Counseling Activities in the United States: 20222023,” by Professor James. J. Chrisman of Mississippi State University. (This report assesses the economic impact of long-term SBDC counseling activities. Long-term clients are defined as those who received a minimum of five hours of counseling assistance from the SBDC.)
66.7% of SBDC clients start a new business
15,794 Businesses started by SBDC pre-venture in-depth clients
96% of SBDC clients would recommend our services
Student Success Supporting Student Success with TSBDC Internships
In 2024, the Tennessee Small Business Development Center (TSBDC) continued its commitment to fostering the next generation of business leaders through three distinct internship programs across the state.
At Tennessee Tech University, the TSBDC runs a state-of-the-art internship program that immerses undergraduate students in a team-based, project-driven environment. Interns collaborate to solve real-world challenges for small businesses, gaining hands-on experience while delivering meaningful results. This year, eight interns worked with 36 businesses, successfully completing 238 projects that ranged from marketing strategies to process improvements.
Recognizing the success of this model, the TSBDC at the University of Tennessee at Martin adopted the same approach in 2024, offering students the opportunity to apply their skills in a structured, impact-driven setting.
Meanwhile, at Middle Tennessee State University, the TSBDC supports another dynamic internship program. With 59 interns participating in 2024, the program provided students with valuable exposure to the challenges and opportunities of entrepreneurship while equipping small business owners with fresh perspectives and additional workforce support. This direct mentorship model fosters professional growth, helping students build practical skills, expand their networks, and contribute meaningfully to business operations.
The value of these internship programs extends beyond students and businesses—it benefits the entire local economy. At UT Martin, businesses that participated in the new internship model praised the program’s effectiveness. One small business owner said that “the intern team actively listened to our needs and responded with creative feedback and implementable ideas.” Another small business owner called it “a great program to help small businesses get started and help expand existing businesses.
Sly Coffee
“If you want to bring your business to the next level, the TSBDC at the UT Martin REED Center intern Consulting Project is where it’s at! Everyone was such a big help & very knowledgeable. I know if I ever need further assistance, they will be there no matter what.”
Raylan Alazab Middle Tennessee State University
Student Success
Interns and Businesses Love Their TSBDC Intern Experiences
Ruveyda Yenigun
“I want to take this opportunity to thank you and the TSBDC for such a rewarding and enriching internship experience. It has been an incredible experience, and I’ve learned so much during my time here. I truly appreciate all the guidance and support provided throughout my internship.”
Jaymes Garcia
“This, while intimidating, has led me to be more confident in what I have learned from my classes at Middle Tennessee State University as well as more confident in my own skills. Everything I was taught is knowledge that I can take with me anywhere in the music industry.”
Jacob Parrish
From intern to valued team member— after completing his internship with the TSBDC at MTSU, this standout intern was invited to stay on as part-time administrative staff, continuing his journey with the organization beyond the program!
Eyecare Center of Martin
“The Consulting Project proved to be a tremendous help. The TSBDC at the UT Martin REED Center intern team actively listened to our needs and responded with creative feedback and implementable ideas.”
LPT Realty
“We have been so grateful for their hard work in creating a website and marketing plan for us. We have a terrific guide and plan for our marketing throughout the year and have already implemented several of the suggestions!”
Mikayla Silas
Middle Tennessee State University
TSBDC State Star & Spotlight AWARD Winners
STATE STAR
Stephen Williams
The TSBDC recognizes Stephen Williams as the 2024 State Star for his strategic leadership and dedication to supporting local businesses.
Since joining the TSBDC in 2021, Stephen Williams has built valuable partnerships, revitalized service strategies, and organized impactful events to address community needs. His innovative thinking and strong connections, including Oak Ridge National Laboratory, have expanded TSBDC’s reach and influence.
Stephen Williams maintains a commitment to fostering business growth, enhancing capital access, and advancing the TSBDC mission.
SPOTLIGHT AWARD
Nicole Vaughn
The TSBDC honors Nicole Vaughn, administrative assistant for the TSU SBDC, with the 2024 Spotlight Award for her 24 years of dedicated service.
As the first point of contact for countless small business owners, Nicole Vaughoffers a warm and welcoming presence, guiding clients and colleagues alike with unmatched university expertise. Her problem-solving abilities and commitment have been instrumental in navigating complex procedures and overcoming challenges.
Nicole Vaugh’s invaluable contributions to program development, training, and outreach have consistently advanced the center’s goals and the TSBDC Strategic Plan. Her dedication and positive spirit make her a deserving recipient of this annual award.
young professionals who make significant contributions to their SBDC mission and local communities. To celebrate these achievements, America’s SBDC recognizes the top 40 under 40 Young Professionals Award, a recognition of SBDC staff from across the national network who demonstrate innovation, leadership, and commitment to the SBDC mission. The TSBDC had three staff members selected for the top honor. Please join us in congratulating Madison McCann, Madison Greene, and Monique Little!
Madison Greene
Madison McCann Monique Little
SPECIALIZES IN:
EXISTING BUSINESSES
• Capital Infusion
• Cash-Flow Management
• Customer Service
• Business Expansion
• Government Procurement
• Human Resources
NEW BUSINESSES
• Ownership Structure
• Business Plan
• Banking Needs
• Market Research
• Sales and Marketing
• Human Resources
I have been able to expand my knowledge about what it takes to be a small business owner and have been given more opportunities to grow and evolve.
SAUNA & SOAK LOUNGE
In the heart of Clarksville, Sauna & Soak Lounge offers a peaceful escape for people looking to recharge and find balance. Owned and operated by Laurel Judd, this women-owned business isn’t just a place to relax—it’s a welcoming spot where the community can connect and focus on wellness. With its straightforward approach, the studio helps people feel better and regain their energy in today’s busy world.
Judd reached out to the Tennessee Small Business Development Center (TSBDC) in July 2021 when she was exploring the idea of buying a franchise. She had a clear vision for her wellness studio but needed guidance to make it a reality. That’s when Liz Snodgrass, her lead consultant, stepped in to help. Snodgrass and the TSBDC team worked closely with Judd, helping her prepare for a loan and connecting her with lenders. With their support, Judd secured an SBA 504 loan and officially opened her first Sauna & Soak Lounge location on Nov. 8, 2021.
TSBDC’s help didn’t stop there. They introduced Judd to local networking events and connected her with people in the Clarksville area, which became a big part of her business’s success. These relationships also supported her goal of building ties with the military community. With TSBDC’s continued support, Judd was able to reach
another big milestone: opening a second location in February 2024 with the help of a commercial loan. Now, Sauna & Soak Lounge is thriving, and Judd is looking forward to even more growth and giving back to the community. Through partnerships like the one she’s built with Austin Peay State University’s athletics department— offering reduced-rate memberships—and her work with soldiers dealing with PTSD, Judd’s business is making a real difference.
When asked about her journey, Judd said, “It has been a rewarding and joyful experience working with Liz Snodgrass from the TSBDC. I have been able to expand my knowledge about what it takes to be a small business owner and have been given more opportunities to grow and evolve.”
The TSBDC continues to be a strong partner in Judd’s success, meeting with her every few months to help solve business challenges and keep her on track. Through their connection with The Honor Foundation, they’ve also helped Judd mentor soldiers who are transitioning out of the military and interested in franchising. As she keeps growing her business and giving back to the community, Judd’s story is proof of how far teamwork and determination can go.
Michael Licari President
There is always more to learn, new ways to do things, and new inspiration to be found. Don’t be afraid to try things you don’t yet know how to do. Just get help from someone who does.”
ALI KAY
Ali Kay has always been a creative force. Since founding her business in 2003, the Chattanooga-based artist has built her reputation by painting stunning murals and creating custom commissions. Over time, her business evolved, shifting its focus to in-studio art classes. While her passion for teaching grew, Kay realized there was even greater potential for her business to thrive.
In 2021, Kay sought out the Chattanooga TSBDC for expert advice. She wanted to expand her offerings by introducing online training and subscription services but knew she needed help navigating the complexities of growth. With the guidance of lead consultant Josh Brown, Kay worked on defining her ideal business structure, creating detailed job descriptions, and connecting with CPAs to streamline her bookkeeping. Together, they also developed a comprehensive sales plan to support her ambitious goals.
The results have been nothing short of transformative. In just three years, Kay’s revenue skyrocketed from $75,000 in 2021 to a projected $3 million in 2024. Her subscription service now boasts over 4,000 members, and she’s expanded her business to include branded merchandise and painting supply fulfillment. To manage her
exponential growth, Kay has brought on additional staff and continues to thrive. Her remarkable achievements earned her the TSBDC’s 2024 Rising Star Award.
Looking ahead, Kay is focused on strengthening the global community she’s built. “I am looking forward to growing my painting membership into an even larger global community of artists who are making painting part of their daily experience,” she shares. This April, Kay will host her first-ever conference in Chattanooga, welcoming 350 members for a three-day event designed to inspire and connect her community.
Reflecting on her journey, Kay emphasizes the power of learning and collaboration. “Being a constant student has helped me grow my business over the past few years. There is always more to learn, new ways to do things, and new inspiration to be found. Don’t be afraid to try things you don’t yet know how to do. Just get help from someone who does.”
With her creativity, determination, and the support of the TSBDC, Kay is turning her vision into a vibrant, thriving reality.
Dr. Rebecca Ashford President
I have appreciated the willing support of the Cleveland TSBDC over the years and look forward to working with them as we continue to grow our footprint in the Southeast.
M c KEEVER RV
When Kerry McKeever set out to open his RV dealership in rural Monroe County, he brought nearly 20 years of industry experience from the western U.S. to his new venture. In 2021, McKeever RV opened its doors in Sweetwater, offering RVs and horse and cargo trailers, as well as sales, service, and parts. It was a bold move, but McKeever had big dreams—to grow his business into a multi-location operation within 15 years.
Starting out, McKeever reached out to the Cleveland TSBDC for guidance on state licensing and floor plan financing. From that first consultation, lead consultant Walt Bowman became a trusted partner. Together, they navigated licensing challenges and worked tirelessly to resolve property utility issues. Later, as McKeever explored opportunities to acquire additional dealerships, the TSBDC provided critical insights, helping him weigh options and connect with potential lenders.
Today, McKeever RV stands as a testament to hard work and strategic planning. McKeever has expanded from a single location in Sweetwater to three thriving dealerships
across Tennessee, Kentucky, and North Carolina. His business has grown from eight employees to over 50, and his revenue continues to climb as he prioritizes efficiency and customer experience.
Looking ahead, the Cleveland TSBDC will remain in McKeever’s corner, advising on negotiations for expanding the Sweetwater location and supporting his ambitious vision. McKeever and his wife, Nancy, are driven not only by business success but also by a passion for giving back. They hope to establish a foundation to support teens transitioning out of foster care, further cementing their impact on the community.
Reflecting on his journey, McKeever shares, “I have appreciated the willing support of the Cleveland TSBDC over the years and look forward to working with them as we continue to grow our footprint in the Southeast.”
Dr. Andrew White President
TSBDC assisted me with my dream of owning my own business. It’s a dream I’ve had since I was 8, selling my treats at the local farmers market.
DULCE AMADA
For Amada, baking has always been more than a passion—it’s a piece of her soul, steeped in her heritage and shared with her community. Born in Tamaulipas, Mexico, Amada dreamed of one day owning her own bakery, a dream that began when she was just 8 years old, selling her homemade treats at farmers markets. In July 2023, that dream became a reality with the opening of Dulce Amada, a bakery in Covington that specializes in custom event cakes and daily delights.
Amada turned to the Tennessee Small Business Development Center (TSBDC) for guidance as she transformed her home-based baking business into a full-scale operation. Working with Van Wylie, director of the TSBDC at Dyersburg State Community College, she received startup assistance, developed a comprehensive business plan using LivePlan, and navigated the complexities of business structure and financial planning.
The result? Dulce Amada opened its doors in the heart of Covington. Amada purchased and renovated a building, hired employees, and quickly became an active part of the local community. Her bakery is not only a place for delectable treats but also a hub of creativity and connection, offering baking classes and supporting causes like the Go Lucy Go Foundation.
“TSBDC assisted me with my dream of owning my own business,” Amada shared. “It’s a dream I’ve had since I was 8, selling my treats at the local farmers market.”
True to its name, Dulce Amada—meaning “sweet” and “beloved”—has become just that in the Covington community. Amada’s artistry and international flair shine in her confections, which blend her Mexican heritage with innovative designs.
Looking ahead, Amada is already envisioning growth. She plans to expand to additional locations, continuing to bring her sweet creations to even more communities. TSBDC remains a committed partner, ready to support her as she reaches new milestones.
With her vision, hard work, and the guidance of TSBDC, Amada is proof that dreams, no matter how big, can come true when paired with the right tools and determination. Dulce Amada is more than a bakery—it’s a love story written in sugar and flour, shared with every customer who walks through its doors.
Dr. Scott Cook President
Their support gave me the tools and confidence to scale my business and prepare for the future. I wouldn’t be where I am today without them.”
CASSIA'S SALON & SPA
Angela Braan always had big dreams. Starting as a stylist, she envisioned more than just cutting and styling hair—she dreamed of creating a space where future cosmetologists could grow and thrive. With determination and the support of the Tennessee Small Business Development Center (TSBDC), Braan transformed her vision into a reality that is shaping the future of cosmetology in Kingsport.
Braan first approached TSBDC in 2016 with the goal of transitioning from employee to entrepreneur. She wanted to establish her own salon, Cassia’s Salon and Spa, and sought guidance on how to make that leap. With the help of TSBDC consultant Aundrea Salyer, Braan developed a clear strategy for her business using GrowthWheel, explored succession planning, and tackled the challenges of scaling her business beyond the salon chair.
Her success didn’t stop at the salon. Building on her accomplishments, Braan expanded her business to create the Kingsport Academy of Hair Design, a fullservice salon academy that offers aspiring cosmetologists an environment to learn and perfect their craft. With TSBDC’s continued support, she turned her salon into a thriving educational institution that empowers the next generation.
“The TSBDC was instrumental in helping me turn my dreams into reality,” Braan shared. “With their guidance, I transitioned from being a stylist to owning my own salon and, later, an academy that empowers the next generation of cosmetologists. Their support gave me the tools and confidence to scale my business and prepare for the future. I wouldn’t be where I am today without them.”
Braan’s story is one of growth, empowerment, and legacy. Today, the Kingsport Academy of Hair Design is not only a testament to her entrepreneurial spirit but also a beacon of opportunity for her community. She looks forward to shaping the future of cosmetology while ensuring her legacy thrives for years to come.
The TSBDC is proud to have played a role in Braan’s journey and remains committed to supporting her continued success through counseling and access to resources.
Braan’s path from stylist to entrepreneur to educator is proof that, with the right support and determination, dreams can grow into lasting legacies.
Dr. Brian Noland President
The TSBDC’s role in providing business support and workforce training further strengthens this comprehensive approach, solidifying the region’s commitment to sustainable economic development.
JACKSON REGIONAL WORKFORCE TRAINING CENTER
The Tennessee Small Business Development Center at Jackson State Community College (JSCC) plays a crucial role in supporting local industry. By fostering a strong entrepreneurial ecosystem, the TSBDC contributes to regional economic growth and ensures that small businesses have access to the skilled workforce they need to thrive.
A significant part of future regional economic growth includes the Jackson Regional Workforce Training Center (RWTC). This $34.5 million project, funded by the state of Tennessee and supported by the Greater Jackson Chamber, is set to reinforce the growing educational and industrial landscapes of the region.
The RWTC will feature a state-of-the-art, 67,800-squarefoot facility, with over 33,000 square feet dedicated to instructional space. This includes specialized areas for the Tool and Die program at Tennessee College of Applied Technology Jackson and the nationally recognized Advanced Maintenance Technician Co-op at JSCC.
The center will also house Jackson State’s Engineering Systems Technology program, which is expected to expand to accommodate more than 130 students across day and night cohorts within five years.
The RWTC’s location on the JSCC campus, at the corner of Dr. F.E. Wright Drive and North Parkway, was chosen to maximize its impact and visibility. The design incorporates various specialized spaces tailored to meet the training
needs of local and regional industries, reflecting JSCC’s unwavering commitment to supporting industrial growth in the region.
The groundbreaking ceremony, held November 19, 2024, marked the beginning of a new era in workforce education. The RWTC is more than just a training facility; it is a hub for innovation and collaboration. The center will feature a prep kitchen to accommodate large corporate events, trainings, and luncheons, further enhancing its role as a community resource. The expansion of JSCC’s Workforce Solutions division will also enable the college to offer a broader range of on-ground training programs.
The Jackson Regional Workforce Training Center represents a proactive strategy for enhancing workforce development. By investing in cutting-edge facilities and broadening training programs, the RWTC aims to equip individuals with the essential skills needed to excel in today’s job market while supporting the expansion of local industries.
This initiative underscores the collaborative efforts of educational institutions, industry partners, and community leaders to drive economic growth and ensure a skilled and adaptable workforce in West Tennessee. The TSBDC’s role in providing business support and workforce training further strengthens this comprehensive approach, solidifying the region’s commitment to sustainable economic development.
Dr. Carol Rothstein President
Galen guided me through everything—from building my business plan to securing financing. As a first-time business owner, I learned so much that I didn’t know before. Even now, months after my purchase, Galen continues to support me as I grow.”
TOWN & COUNTRY HOME MEDICAL
David Butler spent more than 20 years in the medical equipment industry, working in corporate America to manage, sell, and operate in a fast-paced and challenging field. He gained extensive experience and built relationships with both patients and business associates in his community. But in 2023, Butler began envisioning something more: owning his own business. That vision became a reality in April 2024 when he purchased Town & Country Home Medical LLC, a locally owned provider of home medical equipment and respiratory devices serving Lawrenceburg and surrounding counties.
The opportunity to buy an existing business, complete with inventory, clients, and a building, was promising but complex. Butler approached the TSBDC for help navigating the financial analysis, business planning, and loan process. Center Director Galen Longo worked closely with him, reviewing the business’s historical financials and helping Butler develop projections and an organized business plan. Together, they prepared the documentation needed for a local bank loan, including inventory schedules, financial forecasts, and detailed strategies for future growth.
With this support, Butler secured financing to purchase the business and hit the ground running. In just seven months, he has increased the company’s revenue by 15% and expanded the team, adding a respiratory
therapist and an additional part-time employee. He also introduced two new product lines and reinvested profits into inventory to fuel further growth. Butler diligently tracks his progress, managing profit and loss statements monthly and adhering closely to his business plan. His goal is to achieve 25% revenue growth by his first year of ownership, and he’s well on his way to meeting that milestone.
Reflecting on his journey, Butler shared how instrumental the TSBDC has been: “Galen guided me through everything—from building my business plan to securing financing. As a first-time business owner, I learned so much that I didn’t know before. Even now, months after my purchase, Galen continues to support me as I grow.”
Butler’s dedication to his community goes beyond his business’s success. He’s implemented a financial hardship program to help patients struggling with health care costs and contributes to local school sports programs and churches. As he looks to the future, his vision includes purchasing land and building a new facility to support continued growth. With the TSBDC’s ongoing guidance, Butler is transforming Town & Country Home Medical into a thriving business that makes a difference in the lives of his customers and his community.
Dr. Sidney A. McPhee President
“We are beyond pleased with the help Gregg gave us. With his guidance, we were able to secure this loan for our business. The lives that will be impacted from this will continue to grow as our business grows!”
SMOKY MOUNTAIN ROD & CUSTOMS
Blasia and Robert Perry always shared a love for custom cars. It is a passion that began in their high school years and ultimately became the foundation for Smoky Mountain Rod & Customs. Launching in 2020 during the challenges of the COVID-19 pandemic, the Perrys turned their dream into a thriving business. In just four years, their company grew to employ 13 people and gained recognition for its expertise in custom sheet metal fabrication, 3D design, assembly, wiring, exhaust systems, and custom chassis design.
By February 2023, Smoky Mountain Rod & Customs had reached a pivotal moment in its growth. The Perrys sought assistance from the TSBDC to navigate the complexities of applying for an Employee Retention Credit (ERC) from the IRS. Later, when they relocated their business, they returned to TSBDC to discuss expansion plans and explore debt refinancing and lending options to support their working capital and equipment needs.
Center Director Gregg Bostick worked closely with the Perrys to create a detailed business plan in LivePlan, develop financial projections, and gather the necessary documentation to approach lenders. After reaching out to two potential lenders, they found success with Apex Bank, which approved an SBA 7(a) loan package. The
loan, totaling $431,000, enabled the Perrys to purchase equipment, hire two additional employees, and begin manufacturing custom chassis for their clients.
The results have been transformative. Smoky Mountain Rod & Customs has expanded into a second building and is planning to offer an employee daycare facility. The business is also focused on scaling its custom chassis operations and adding even more team members. Looking ahead, the TSBDC is continuing to support the Perrys as they refine their business plan and financial projections for a second SBA loan with a working capital line of credit.
For Blasia and Robert Perry, the future is clear. They hope to expand their business over the next five years, eventually purchasing land and constructing a new facility. Reflecting on their journey, the Perrys are grateful for the support they’ve received. “Gregg helped us so much,” they shared. “We are beyond pleased with the help Gregg gave us. With his guidance, we were able to secure this loan for our business. The lives that will be impacted from this will continue to grow as our business grows!”
With their determination, vision, and the support of the TSBDC, Smoky Mountain Rod & Customs is accelerating toward an exciting future.
Dr. Anthony Wise President
I learned so much from Stephen’s experience, connections, and knowledge. But more than that, he was a true joy to work with and made me feel like his top priority.”
STATHERÓS
David Murray’s journey with Statheros began with a bold mission: to revolutionize AI and autonomy software for the U.S. Department of Defense. Since its founding in 2021, Statheros has developed cutting-edge technologies that protect U.S. forces, optimize mission systems, and enhance pilot training with advanced radar simulation.
The company’s innovations aren’t just changing the game—they’re ensuring the safety and effectiveness of the nation’s defense systems.
Yet, growing a tech company in a highly specialized field is no small feat. Murray reached out to the Tennessee Small Business Development Center (TSBDC) for help navigating the complexities of scaling his business.
Stephen Williams, director of the TSBDC at Roane State Community College, quickly stepped in to provide tailored support that proved invaluable.
One of the first hurdles was finding financing options to support Statheros’ growth. Williams facilitated meetings with local banks, attending alongside Murray to ensure he understood the offerings and could ask the right questions. When multiple unexpected acquisition offers came through, Williams once again stepped up. He connected Murray with mergers and acquisitions experts and wealth managers, helping him evaluate the offers with clarity and confidence.
Throughout the process, Williams acted as a trusted advisor, offering financial guidance to optimize cash flow and providing strategic insights that equipped Murray to
make informed decisions. Murray expressed his gratitude, saying, “Stephen was proactive and incredibly helpful, making himself available to answer any question I had. He was a confidant and one of my closest advisors during a pivotal moment. I learned so much from Stephen’s experience, connections, and knowledge. But more than that, he was a true joy to work with and made me feel like his top priority.”
Since working with TSBDC, Statheros—now part of Peerless Technologies Corporation—has continued to thrive, securing multiple contracts, including four Phase I SBIRs, three Phase II SBIRs, and a Phase III follow-on. The company has also garnered sole-source contracts and other agreements that position it as a leader in defense technology.
Looking ahead, Murray is optimistic about new opportunities for growth, as he continues to lead his business as part of Peerless Technologies.
His journey with Statheros is a testament to the power of innovation, resilience, and the right support network. TSBDC partnered with Murray to help him navigate unfamiliar and complex negotiations, ultimately helping him enter a new era with his business.
Dr. Chris Whaley President
With TSBDC’s advice, Top Notch Security implemented AI-driven analytics and realtime incident reporting systems, increasing efficiency and earning greater client trust.
TOP NOTCH SECURITY
In the ever-demanding world of security services, Alfred Washington’s Top Notch Security has stood tall since its inception in 1999. From providing highly trained security officers to offering executive protection and disaster response, this licensed, bonded, and insured company has built a reputation for excellence in governmental, commercial, and industrial security. Despite operating nationwide, Washington knew the company had untapped potential and reached out to the TSBDC for help in refining its strategies for growth.
The team at TSBDC, with lead consultant Eddie Harris, quickly identified key opportunities. They guided Washington in crafting a targeted digital marketing strategy to showcase Top Notch Security’s unique expertise. From blogs on security best practices to case studies of successful deployments, the revamped branding helped the company carve a stronger presence in its competitive market. Operational challenges were met with customized solutions, including enhanced training programs that boosted employee performance and reduced turnover by 30%.
Technology became a cornerstone of the company’s transformation. With TSBDC’s advice, Top Notch Security implemented AI-driven analytics and realtime incident reporting systems, increasing efficiency and earning greater client trust. These advancements, combined with a loyalty program for repeat clients and a focus on employee recruitment, resulted in tangible success. Within a year, revenue grew by 25%, three new government contracts were secured, and services expanded into additional states.
As Washington reflects on the company’s journey, he remains committed to exceeding client expectations.
“Year after year, we strive to meet and then exceed our clients’ needs for comprehensive security services solutions,” he says with pride. With plans to leverage cutting-edge technology and enhance operations further, Washington and his team are well-positioned to continue their rise as one of the nation’s premier security firms.
Dr. Tracy D. Hall President
I would like to thank Mr. Gregory Jones for helping me obtain office space and receiving the GoDBE certification.
DYNAMIC CHILLER SERVICES
When Anthony Madrid started Dynamic Chiller Services in early 2023, he had a clear goal: to provide top-notch HVAC solutions to both residential and commercial clients. With a growing list of customers and a reputation for reliable service, he knew the next step was to expand his opportunities. To do that, he needed certifications and guidance on how to break into subcontracting work.
That’s when Madrid turned to the Tennessee Small Business Development Center (TSBDC). Gregory Jones, his lead consultant, and the TSBDC team got right to work. They helped him gather all the necessary documentation and navigate the application process for the state’s GoDBE certification program. This certification would open doors for subcontracting opportunities with government entities and larger companies.
Their efforts paid off. Madrid was approved for the GoDBE program and has already secured several subcontracting contracts. These awards are not just wins for his business—they’re building blocks for a stronger, more competitive future.
Madrid is determined to keep growing. He’s focused on landing bigger contracts and developing a well-rounded service team to meet the increasing demand for his HVAC solutions. “I would like to thank Mr. Gregory Jones for helping me obtain office space and receiving the GoDBE certification,” Madrid shared.
The TSBDC remains a key partner in his journey. Jones and the team are committed to providing continued support and technical assistance to ensure Dynamic Chiller Services thrives. From their first consultation to the latest subcontracting success, this partnership showcases how personalized support can drive real results.
Madrid’s story is one of persistence and progress. Dynamic Chiller Services is more than just an HVAC company—it’s a growing business built on expertise, ambition, and the power of the right connections.
Mr. Dwayne Tucker Interim President
Their guidance helped me scale operations, reach veterans across the U.S., and secure funding to grow my company.
METAFLEX
In 2024, Téa Phillips founded ATS Innovations, a womanowned medical device company in Cookeville, to bring her flagship product, MetaFlex, to market. MetaFlex is a groundbreaking solution for hand health, offering a combination of adjustable tensioning bands for grip strengthening, finger stretching, and gentle compression to improve circulation. Designed for those with arthritis and other hand conditions, MetaFlex allows users to ease pain and restore mobility effortlessly, even while sleeping.
Phillips approached the TSBDC for guidance on funding strategies and financial planning as she navigated the growth phase of her business. Working with Center Director Kelly Sullivan, Phillips explored multiple scenarios for franchising and funding. Together, they created financial projections that helped Phillips secure investors and leverage the Regional Seed Fund through Launch TN. These funds enabled her to order more inventory, rebrand MetaFlex, and showcase the product at medical conferences nationwide.
The TSBDC also provided practical advice to streamline her operations, helping Phillips avoid unnecessary
expenses, such as engaging a remote HR company for a single employee. This advice allowed her to reinvest those funds back into the business. With the encouragement and resources from the TSBDC, Phillips expanded her reach and brought MetaFlex to a broader audience, including veterans at VA medical centers, Amazon customers, and individuals seeking relief from hand pain.
Reflecting on her journey, Phillips shared, “The Upper Cumberland Small Business Development Center gave me the financial support and encouragement I needed to bring the MetaFlex solution to life. Their guidance helped me scale operations, reach veterans across the U.S., and secure funding to grow my company.”
Phillips is excited about continuing to scale ATS Innovations, with a focus on expanding access to MetaFlex for people in need. The TSBDC remains committed to supporting her growth, providing guidance as she transforms her vision into a thriving enterprise that improves lives.
Dr. Philip Oldham President
Mark Farley Executive Director
Landy's team helped me craft a business model that I couldn't even put down on paper. They held my hand and turned a passionate vision into a thriving, sustaining, and life-changing holistic health care clinic.
CORNERSTONE WHOLEHEALTH 360
Morgan Stone, a family nurse practitioner, had a vision for something different. She wanted to create a health care clinic that didn’t follow the typical rules of insurance, billing, or even appointments. What she imagined was a place where patients could receive holistic care tailored to their needs—an entirely new approach. But turning such a big idea into a reality was a challenge, and figuring out where to start felt overwhelming.
That’s when Stone connected with the Tennessee Small Business Development Center (TSBDC) and met Landy Fuqua. From the start, Fuqua’s team stepped in to help Stone organize her ideas into a workable plan. They guided her through the process of creating a business plan that not only captured her vision but also set her up to secure the financing she needed.
With their support, Stone obtained a loan and officially opened Cornerstone WholeHealth 360 on Aug. 10, 2023. Her clinic, located in a rural area, is already making waves as a functional health practice focused on improving lives in a new way.
For Stone, the experience of working with TSBDC was transformative. She shared, “Thinking about starting a medical clinic from scratch is overwhelming, but designing an entirely new paradigm shift in health care that doesn't follow typical insurance, payment, appointment, and billing guidelines is paralyzing! Landy's team helped me craft a business model that I couldn't even put down on paper. They held my hand and turned a passionate vision into a thriving, sustaining, and lifechanging holistic health care clinic.”
Now, with the clinic up and running, Stone is focused on the future. She’s excited to help even more people achieve better health and is ready to grow her practice in ways that continue to serve her community. Meanwhile, TSBDC remains by her side, committed to providing ongoing support as her business expands.
Stone’s journey shows what’s possible with a clear vision and the right guidance. Cornerstone WholeHealth 360 is more than a clinic—it’s a beacon of change in health care, made possible by teamwork and determination.
Dr. Yancy Freeman Chancellor
You just don't know what you don’t know when you’re starting a business, and it was great to have someone to go to with my questions.
GOOSE CREEK COFFEE
For Tilly Dillehay, Goose Creek Coffee was always more than just a business idea—it was a way to create a space where her Hartsville community could come together. Her vision was clear: a coffee shop that wasn’t just about great drinks and food, but also about connection, warmth, and a sense of belonging.
Turning that vision into reality wasn’t easy, though. In early 2022, Dillehay reached out to the Tennessee Small Business Development Center (TSBDC) at Volunteer State Community College. She came with big dreams but knew she needed guidance to make it all happen. That’s where Center Director Charles Alexander stepped in.
Dillehay dove into TSBDC’s Starting a Small Business workshops and worked hand-in-hand with Alexander to build a strong foundation for Goose Creek Coffee. Together, they tackled everything from identifying startup capital to refining cash flow projections and crafting a business plan that was practical and sustainable.
By mid-2023, Dillehay, her husband, and a group of close friends pulled their resources together to bring Goose Creek Coffee to life. As managing partner, Dillehay took charge, with her friend Annie Martin stepping in as on-site manager. They hired seven employees, prepared the team with documented barista training, and handled critical operational details like OSHA compliance and marketing strategies.
When Goose Creek Coffee officially opened its doors in July 2023, it quickly became a local favorite. Nestled in the town’s historic square, the shop has transformed into a gathering place for Hartsville residents, reflecting Dillehay and Martin’s passion for fostering community. Whether customers stop in for expertly brewed coffee, a freshly baked pastry, or simply a warm smile, Goose Creek Coffee is now a vibrant part of the local economy.
“Charles was a great help to us!” Dillehay shared. “The courses and worksheets he sent me were a huge part of what set us up to make it through our first year in the black! You just don't know what you don’t know when you’re starting a business, and it was great to have someone to go to with my questions. If he didn’t know the answer, he knew where to send me.”
The TSBDC continues to follow up with Dillehay every few months to ensure Goose Creek Coffee’s ongoing success. For Dillehay, the future is all about giving back— supporting her community while growing her business into something even more impactful.
Goose Creek Coffee isn’t just a shop. It’s a cornerstone for Hartsville, where every cup served brings the town a little closer together.
Dr. Wendi Tostenson President
From securing Forever Leaf’s first warehouse in Tennessee to optimizing international logistics, TSBDC has been there every step of the way. And for Murphy and Jain, this is only the beginning.
FOREVER LEAF GROWTH
AND SUCCESS WITH TSBDC
Doug Murphy and Sneha Jain had a vision—to bring high-quality artificial plants and trees into homes and offices nationwide. Their company, Forever Leaf, offers an extensive product line, from small decorative plants to towering 6-foot trees. They even developed an exclusive licensed college collection featuring university insignias, including several SEC schools. Business was thriving, but they faced new challenges when they relocated Forever Leaf from Illinois to Tennessee in 2022. They needed the right warehouse and office space, as well as expert guidance to streamline processes for their import/export business.
That’s when they turned to the Tennessee Small Business Development Center at Tennessee State University. International Trade Director Greg Jones took the lead, conducting an extensive search to find a flexible, costeffective location that would allow the company to grow without locking into a long-term lease. The solution? The TSU Incubation Center—a perfect fit. Forever Leaf moved into an 1,800-square-foot unit, gaining access to not only warehouse space but also invaluable entrepreneurfocused resources like monthly business seminars.
Beyond securing the right location, TSBDC helped Forever Leaf optimize its logistics. Jones introduced the company to a trusted freight forwarder who arranged the best shipping routes, coordinated schedules, and cut delivery times by 20%. Instead of the original shipping path, which caused delays, the freight forwarder rerouted shipments through Savannah, Georgia, then via rail to Nashville—faster, more reliable, and cost-effective.
The results were game-changing. Over two years, Forever Leaf expanded from one unit to five, significantly increasing its inventory and customer reach. It landed major accounts with Amazon, Home Depot, Target, Walmart, JoAnn’s, Michaels, and Wayfair. Its annual revenue soared from $900,000 to $7 million.
TSBDC remains a trusted partner and most recently assisted Forever Leaf in transitioning to a larger facility, ensuring it has the space and resources needed for the future. From securing Forever Leaf’s first warehouse in Tennessee to optimizing international logistics, TSBDC has been there every step of the way. And for Murphy and Jain, this is only the beginning.
STATE ADVISORY BOARD
JERRY BIRD CHAIR
FranNet of Alabama & East Tennessee
600 Republic Center, 633 Chestnut St.
Chattanooga, TN 37450
Direct: 423-591-4860
Cell: 423-432-4200 jbird@frannet.com
MICHAEL AIKENS DIRECTOR
Innovation & Entrepreneurship
Tennessee Tech University
1 William L Jones Drive
Campus Box 5036, Cookeville, TN 38501
Direct: 931-372-3810
maikens@tntech.edu
GWEN SIMS
SENIOR EXECUTIVE CONSULTANT
Sims Strategic Diversity Consultants Design & Management Consultants Incorporated
P.O. Box 1185, Brentwood, TN 370
Cell: 615-504-2244
gdavis@simsdiversityconsult.com
DR. JOSHUA AARON PROFESSOR
Pam Wright Chair of Entrepreneurship
MTSU College of Business
MTSU Box 75
Murfreesboro, TN 37132
Direct: 615-898-5770
joshua.aaron@mtsu.edu
RONNIE MARTIN
SVP, FINANCIAL ADVISOR
Pinnacle Financial Parnters 114 West College Street Murfreesboro, TN 37130
Direct: 675-904-3475
Cell: 615-308-1865
ronnie.martin@pnfp.com
YVETTE MCCORMICK
SECRETARY & TREASURER
McCormick Companies, LLC
P.O. Box 2627, Cookeville, TN 38502
Cell: 931-261-8956
myc.mccormick@gmail.com
DAVID GLASGOW
EX-OFFICIO MEMBER
DISTRICT DIRECTOR
TENNESSEE DISTRICT OFFICE
Small Business Administration
2 International Plaza Drive, Suite 500
Nashville, TN 37217
Direct: 615-736-5039
david.glasgow@sba.gov
KAYLA MILLER
EX-OFFICIO MEMBER
TSBDC ASSOCIATE STATE DIRECTOR
3050 Medical Center Parkway Murfreesboro, TN 37129
Direct: 615-849-9999
kmiller@tsbdc.org
DR. JOYCE HEAMES
DEAN - JONES COLLEGE OF BUSINESS
STAKEHOLDER PARTNERS
DR. PATRICK GEHO
EX-OFFICIO MEMBER
TSBDC STATE EXECUTIVE DIRECTOR
Department of Management
Jennings A. Jones College of Business 3050 Medical Center Parkway Murfreesboro, TN 37129
Direct: 615-849-9999
pgeho@tsbdc.org
PATRICK RODRIGUEZ
EX-OFFICIO MEMBER
DEPUTY DISTRICT DIRECTOR
TENNESSEE DISTRICT OFFICE
Small Business Administration
2 International Plaza Drive, Suite 500
Nashville, TN 37217
Direct: 615-736-2499
patrick.rodriguez@sba.gov
“The MTSU Jones College is proud to be home to a TSBDC service center. The center provides exemplary services to small businesses across the Middle Tennessee area. This important market sector is receiving training and support to improve and grow their enterprises. Any small business owners or anyone considering starting a business should reach out to the TSBDC to move to the next level.”
"Small business owners fuel prosperity, growth, and opportunity in communities across Tennessee and the United States. From start-ups to firms ready to grow, the teams at the Tennessee Small Business Development Centers deliver that confidential hands-on local assistance contributing to the ongoing success of businesses in every corner of the State. They are an integral part of what makes Tennessee a great place to do business.”
David Glasgow, District Director, Tennessee District Office of the Small Business Administration