How Voice - enabled Digital Assistants Help Healthcare Providers

How Voice - enabled Digital Assistants Help Healthcare Providers Along with voice-enabled digital assistants, hospitals can consider the services of a medical transcription company to streamline medical documentation.

With the advent of technology, the healthcare industry has undergone significant changes.

Medical transcription in the US has been a fundamental and necessary aspect in the healthcare sector. The various technological changes have had a significant impact on how doctors’ notes are entered into the medical records, and the way transcriptionists are employed and work in a hospital. The developments in the healthcare set up have helped to cut costs while providing timely results. One such development is the voice assisted digital assistant in hospitals.

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With the help of Artificial Intelligence, voice-activated digital assistants are now the fastestgrowing consumer technology. This reduces stress on providers by helping patients get the medical information they need through voice-assisted devices in circumstances that don’t require a physician. Unified Physician Management is giving voice technology to their physicians. Unified is rolling out a voice-enabled digital assistant, Suki(founded by Punit Soni, a former executive at Google, Motorola and Flipkart, and Karthik Rajan, who previously led infrastructure at Oracle and Salesforce), which uses artificial intelligence (AI) to help doctors with medical charting during patient visits. This tool also allows the healthcare providers to have more time with the patients.

This tool is rolled out to more than 1500 women care hospitals in nine states and the District of Columbia. Suki helps physicians concentrate more on providing exceptional care by minimizing the barrier created by EHR. Suki uses a combination of voice commands from physicians and the context they practice to create a clinically accurate note that is then sent to the EHR system.

A health system based in Sacramento, Sutter Health, along with 24 hospitals started testing Suki's AI-powered voice assistant tool back in April 2019 in three clinical practice areas -primary care, dermatology and orthopedics. According to a pilot study, with Suki there was a 70 percent reduction in the amount of time that physicians spent on drafting medical records.

AI-powered digital assistant tool now processes more than 1,500 patient interactions every week.

Apart from Suki, Amazon also introduced its voice assistant technology, Alexa that is HIPAA-compliant and securely transmits private patient health information. Today, there are six healthcare companies that are using Alexa to help patients check prescriptions and schedule doctor visits using voice technology. At Unified, the company plans to roll out Suki to OB-GYN also. Currently Suki is used by physicians at seven specialities across eight states. With time, Suki is expected to distil doctors’ conversation with their patients into actionable plans.

The digital assistant streamlines documentation inside patient EHRs and improves data access, which helps physicians create appropriate care plans, and also removes the burden from administrative tasks. This will help physicians spend more one-on-one time with patients.

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How Patients Can Use Digital Assistants By integrating voice-enabled digital assistants, patients can easily book appointments with a doctor, just by talking to their digital assistants. It also helps patients upload their health parameters such as blood sugar and blood pressure levels on a daily basis if their health conditions require it without having to visit the hospital or filling complex forms. This provides accurate and reliable reports and results of lab tests without having to visit hospitals.

Digital assistants would also be able to assist in providing first aid with real-time advice from doctors and summon qualified medics in case of an emergency.

Technology advances every year and be sure to keep yourself up to date with the advancing changes. Along with digital assistants like Suki, hospitals can also consider the services of a medical transcription company to streamline their medical documentation and improve the quality of patient care.

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918-221-7809