How to Improve Patient Satisfaction Scores in Surgery Centers

e v o r p m I o t How s e r o c S n o ti c a f s s ti r a e S t t n e n e C Pati Surgery In CALL US: 918-221-7809

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Poor patient satisfaction scores can affect a surgical center’s reputation as well as reimbursement. Accurate documentation is a key element in providing effective care; many surgeons are also considering medical transcription outsourcing to help them maintain their EHR progress notes and operative reports.

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Strategies to Enhance Patient Experience Optimizing pre-surgery experience Streamlining all the areas of presurgery can make the experience less stressful for the patient, thus boosting patient satisfaction Scheduling process must include all the areas that need patient information and discussion prior to surgery

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Alleviate stress on the day of surgery Patient contact and staged interaction can help alleviate stress through perioperative process Provide clear instructions on everything including the parking lot or entrance to the check-in desk to improve patient satisfaction Effective communication with the patient’s family is also a critical factor in patient satisfaction

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Post-surgical experience After the procedure, explain to both the patient and their family members what exactly was performed and what to expect further Nurses and the anesthesia providers should observe the patient’s symptoms and pain level Inform the patient about the billing process and integrate patient financial services within the process Pay more attention to post-discharge care to ensure patient satisfaction and treatment adherence

CALL US: 918-221-7809

www.medicaltranscriptionservicecompany.com

While surgery centers focus on streamlining their processes and innovation to improve patient satisfaction scores, they can rely on experienced medical transcription companies to take care of their documentation needs.

CALL US: 918-221-7809

www.medicaltranscriptionservicecompany.com

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CALL US: 918-221-7809

www.medicaltranscriptionservicecompany.com