How Can Physicians Provide A Rewarding Experience For Their Patients?

How Can Physicians Provide A Rewarding Experience For Their Patients?

Providers of medical transcription services know that doctors can take effective steps to improve patient experience.

MTS Transcription Services United States

Even with EHR systems, many doctors rely on medical transcription services for documentation. Due to the introduction of EHR system most doctors tend to work long hours in order to fulfil their duties. While physicians recognize the benefits of EHR, they also complain that many systems deployed nowadays are cumbersome to use and often act as obstacles to quality care.

Physicians Spend More Time On Documentation Studies show that physicians who use EHR tend to become frustrated doing clerical tasks and are more likely to get stressed out. This affects their productivity as well as patient care.

Doctors play a critical role in the patient's health and wellbeing. But sometimes people who are not feeling well still postpone a visit to the doctor who can actually heal them.

The chief executive of Kantar Philippines, Gary de Ocampo, said that 40 percent of patients are self medicated and 50 percent simply endure sickness and hope it will go away on its own. He also adds that doctor consultations remain at a maximum of 20 percent.

Common Concerns More than anyone, a doctor should be well aware of a patient’s expectations extended beyond the health issues.

Following are the common complaints about physicians.

•

Managing time: Sometimes doctors can be late for their clinic hours disregarding the physical pain of the patients which can extend to emotional pain. Doctors can be insensitive sometimes and make their patients wait.

Another problem is the long queue during visiting hours. Long queues can affect the schedule of working people. Once the patient reaches the doctor's cabin, he/she gets only a few minutes to talk to the doctor during the consultation hours. They may not be able to express their health issues to the doctor completely in a short period of time and this affects patient care.

•

Pricing: Pricing is usually guess work for patients who are visiting for the first time as nothing about professional fees

is usually posted anywhere in the

clinic. The fee for doctors vary very much, sometimes doctors charge exorbitant rates for initial visit disregarding the oath that they make to their profession. Doctors accredited by health maintenance organizations also try to charge extra money to make up for the much lower wholesale professional fee paid to them by the firms and they only waive off only when card carrying

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patients protest. But in this digital age, patients have access to any information online and also view reviews before visiting the doctor.

Patients

can also post their opinions and suggestions very quickly if they feel that the waiting period is too long.

•

Lack of rapport with the patient: It is important for doctors to build a good rapport with the patients but sometimes doctors do not have this skill. They may lack empathy and sometimes patients are blamed for their disease.

•

Exploiting patients: Doctors sometimes exploit a patient’s visit by trying to sell food supplements and consider the profession as business rather than a service. This can cause loss of trust and discourage the patient from visiting the doctor again. Sometimes an unfriendly receptionist can also discourage patients from returning.

•

Inconvenience: Some providers insist on doing lab tests in another hospital and not in their clinic. Another major inconvenience is the hassle of passing on medical records from one doctor to another and along with this multiple medicines are prescribed without proper instructions, leaving the patients in doubt and uncertainty.

•

No coordination: When a patient is admitted, different doctors ask the same questions again and again instead of reading the patient record written at the time of admission.

Working closely with many providers offering them medical transcription services, we understand that there are many steps doctors can take to improve patient experience.

They should identify the exact areas where there are shortcomings and make amendments. By considering the above-mentioned concerns of patients and being more compassionate, doctors can ensure a more rewarding relationship with their patients.

www.medicaltranscriptionservicecompany.com

(800) 670 2809