r o t a i d a R
OCTOBER 2023
ORA-SOME! CAT'S GOT CLAWS
RIGHT TO REPAIR
WHY MTA BACKS IT
SMOOTH AS SILK
TAMARA SILK: QUEEN OF THE DRAG STRIP THE MTA MEMBER MAGAZINE
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CONTENTS
REGULARS 6 Lee Marshall's comment 20 MTA staff stories: Stacey Neale 21 Fired up with Harry Duynhoven 25 Smoko Stumpers 36 Road Test: Royal Enfield Super Meteor 650 40 LVVTA - Totally Van-tastic 42 MITO Training - Never too late
51
53
50 Training & Development: Literacy and numeracy,
44 Health & Safety - Common automotive workshop
vital foundations
hazards
FEATURES
48 What you're telling us
20
Radiator
MTA SECTOR REPORTS
16
8 12 16 22
Tamara Silk, New Zealand's fastest woman Member profile - Adamsons Living the dream - Olivia Black Roger Harvey - Winding down with HR help
51
Fuel & Heavy Vehicle: EVs a transformative force
52 Advocacy: Update 53 HR - Misconduct matters 54 Repairer: WoF inspections 55 Collision Repair: Motorhome and trailer tyre blowouts 56 Dealer View: Testing times for vehicle dealers 57 Market stats: September 2023
36 55 COVER Smooth as Silk Tamara Silk is officially New Zealand's fastest women, thanks to her superfast drag car. Read about her journey on page 8 of this issue.
44 22 4 Radiator Magazine - October 2023
Production Editor Peter Woodcock 021 100 2405 peter.woodcock@mta.org.nz Editor Gerald Rillstone 027 252 3229 gerald.rillstone@mta.org.nz Advertising enquiries 0800 00 11 44 advertising.radiator@mta.org.nz Postal address PO Box 9244, Marion Square, Wellington 6141 Physical address Level 5, AIA House 34 Manners Street, Wellington 6011 E: mta@mta.org.nz W: www.mta.org.nz Printing Vertia, Wellington Mailhouse Orange Box, Wellington Radiator Magazine ISSN 1179-7800 The Motor Trade Association (Inc) (MTA) is not responsible for statements, opinions or factual matters published in Radiator magazine, nor do they necessarily reflect the views of MTA, its Board of Directors or its advisory/specialty committees, unless expressly so stated, and does not endorse advertisers. Radiator magazine is available free to all members of MTA. Information on products and services contained in the editorial and advertising pages of this magazine is published as a service and no responsibility will be taken for inaccurate information. Radiator magazine does not imply the endorsement of any product or service. The publisher reserves the right to refuse advertising and editorial at any stage. Copyright: No part of Radiator magazine may be reproduced in part or in whole without the written permission of the publisher.
EAP phone 0800 327 669 any time Confidential and free to all MTA members and their families plus your staff and their families. Select 2 (or 9 for an emergency). Tell them you are an MTA member.
Radiator Magazine - October 2023 5
MTA CE LEE MARSHALL
The fees are probably high enough that a small-to-medium scale workshop would need to limit specialising to a few key brands. There would be productivity gains from simply having access to technical documents and diagrams, without the necessity for dealerequivalent diagnostic set-ups. Information fees could probably be passed on to the customer.
MTA backs Right to Repair In the last 20 or more years, conversations about independent automotive repairers needing the right to access a vehicle manufacturer’s repair information have never been far from the surface. Recently I met with a long-serving MTA member at Tony’s Auto Clinic in Katikati, where he related the pain of needing to access information about timing-chain replacement on an LDV van. The owner of the five-year-old vehicle was over 100km from the nearest LDV dealership and wanted to use their local repairer. Normally, most of what Tony required could be found using one of the many generic online portals available but he came up short with this less-common vehicle type. As is often the case, the necessary information was eventually obtained through an approved dealer who passed it on for free - but at the cost of workshop time, inconvenience, and customer delay. Tony was quick to add that it’s rare he can’t find the information he needs, but it can be frustrating and time-consuming when barriers are encountered. For me, it served as a perfect illustration of a larger issue.
Significant developments
Three reasons Interestingly, all contacted parties supported the legislation. But none were aware of any businesses that had experienced noticeable commercial gain or loss as a consequence.
In 2018, MTA surveyed member sentiment on ‘Right to Repair’, or ‘Choice of Repairer’ as it is sometimes called. Since then, there have been three significant developments.
Time to adjust
Firstly, with the ever-growing technological complexity of vehicles, and increased reliance on diagnostics and software, the relevance of the issue has arguably grown.
However, it’s reasonable to expect the market will take some time to adjust, and it’s possible that the cost of access to information and diagnostic tools has been a barrier to rapid change.
Secondly, Australia has passed Choice of Repairer legislation in the past 18 months mandating that manufacturers share servicing and repair information. A central datasharing platform (AASRA) was built where manufacturers can load relevant information for purchase or subscription.
Going by the Australian experience, we should expect there will be some financial investment required for a general repairer here to offer dealer-level diagnostic technology.
Thirdly, a voluntary code of practice agreed to by manufacturers in 2014 has unfortunately not resulted in a significant improvement in information availability for the general repairer sector.
When looking at the AASRA portal, there is a clear structure to what is offered and on what terms.
There are small fees to join the AASRA scheme and maintain eligibility. Costs to access information are then different by manufacturer, with fees broken down by whether they are service information, security codes, diagnostic hardware (lease or MTA recently spent time with equivalent Australian organisations, purchase), or diagnostic software service updates. representing the general repair Before you ask, no, you can’t use it! sector, or dealerships, to gain a The law specifically limits usage to broad and balanced range of Australian-based businesses. perspectives on the legislation.
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Choice of Repairer legislation has passed around the world for three main reasons: Environmental: A product costeffectively maintained should last longer and reduce overall product consumption. Competition: Opening access of repair information should increase competition and reduce repair prices. Safety: As vehicles become more complex and reliant upon software, there is a safety component to the availability of information. We think all three are as relevant here as they are overseas.there is a degree of inevitability about changes gaining traction here, but New Zealand would have some unique challenges to work through. Roughly half the vehicles coming into the country each year are grey imports, many of which are models and specifications that were never available for sale as ‘new’ here. A solution that only targeted New Zealand-new vehicles would only address half of the challenge, and no other developed country has had to consider a solution that could apply to used imports. While access to information now exists across the Tasman, debate about the interpretation of the legislation continues, as it does in all countries where equivalent laws exist.
Other options Other options exist. There are many generic diagnostic tools and online portals available with much information on all types of vehicles, such as OurAuto, which MTA distributes for New Zealand. MTA is behind Right to Repair in principle, and as at the time of writing, we are working with
manufacturers to explore nonlegislative solutions. Over the coming months we expect to release a number of articles in Radiator and Toolbox explaining Right to Repair and what it may mean for you and your business. Noho ora mai,
Lee Marshall
MTA Annual General Meeting Members should note the Annual General Meeting (AGM) of the Motor Trade Association will be held online from 9am, 1 November 2023. Join on your computer, mobile app or room device using Teams. Meeting ID: 458 327 287 80 Passcode: 36Xv3j Further information will be shared with members by email. Lee Marshall, Chief Executive
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Silk’s road to high-octane record Blink and you’ll miss Tamara Silk. She’s officially New Zealand’s fastest woman. Tamara beat previous record holder Karen Hay’s 2014 run of 6.340 seconds with a time of 5.853 seconds over the quarter mile, which equates to a speed of 109.59 metres per second, 245mph or 394kmh. The record-breaking drag run took seconds to complete but was over a decade in the making, after starting the sport at the tender age of nine. Tamara, 28, is the daughter of drag racing legend Robin Silk, who passed away last year. But he was trackside to see her recordbreaking run. “Looking back now, the biggest thing with my dad being gone, was the smile on his face, knowing we had successfully secured the quickest woman title. And yeah, it was a surreal, surreal moment,” she says. “Five to six seconds, and the race is over, it’s madness really.” It’s no simple feat wrestling a drag car down the track at breakneck speed.
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There’s around 3,000 screaming horsepower from a 469 Noonan Hemi engine bolted on behind the driver’s seat. And no matter how many times you practise, Tamara says, it never gets easier.
Blinding vibrations Even with her years of experience, her nerves are jangling during the first run of each season. “There are a lot of things at play on the day - the weather on the day, the engine timing, and sometimes it can be trial and error. “It’s also down to me getting off the start line in good pace,” she says. “Nerves is a big one, I'm going over in my head what's next, making sure I push the right things at the right time.” Tyre shake is another worry, she says, it can ruin a perfect run, setting off blinding vibrations through the dragster.
“A lot goes around in my head for those few seconds.” But there is a peaceful moment amid the mayhem. Even with thousands of horsepower screaming to be unleashed, Tamara says the noise disappears, and for a moment it becomes peaceful in the cockpit. “I find the engine extremely quiet when I am inside the car.” Once the brakes come off, it’s mere seconds to the finish line. Then Tamara is flooded with relief – it's all over, the parachute is deployed, and nothing has gone wrong. “You don't ideally want to use the brake as you hit the finish line and the chutes come out, because it can make the back wheels lock up.”
Family affair It’s a long way from Tamara’s day job, project coordinating for Kapiti Coast District Council. And her daily drive is at the other end of the spectrum: a Mazda 3.
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Drag racing has been part of life for the whole family, with her mum Vicky involved and brother Cory taking part. Together they have spent a lifetime making the seven-to-eight-hour trips from their Kapiti home to the Meremere drag strip on Friday nights. “Mum, I suppose, is the camp mother and helps out with all sorts of bits and pieces on trips,” Tamara says. She got her first taste of speed at Meremere at nine years old, in a purpose-built drag car with a lawnmower engine. Don’t be fooled by the words 'lawnmower engine', she says, it’s still capable of doing over 100-110kph. This coming season Tamara’s daughter Lacey, 9, is about to have her first run in the same car Tamara used at the same age at Meremere.
It is a family affair, with mother Vicky and brother Cory helping Tamara in her passion.
And there was no pushing her to do it, Tamara says. Lacey has decided it is something she wants to try for herself. Also, behind the scenes working on the drag car with brother Cory is family friend Chris Johnsen, making sure everything is working at its optimum for the conditions on the day. A future goal is to race overseas in Australia or the USA, when the time is right. But for New Zealand’s fastest women there is no rush. “In simple terms right now, the competition would smoke me, the scene in the states is a whole lot bigger than in New Zealand.”
Top Alcohol Top Alcohol refers to two different classes in drag racing, Top Alcohol dragster and the Top Alcohol funny car. Top Alcohol dragsters may use a supercharged methanol-burning engine or an injected nitromethane combination. The injected nitro cars do not use a transmission, and the supercharged cars have three forward speeds. Weights vary according to combination but are generally between 1,975 and 2,125 pounds.
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But before joining the family business, Brian had other plans. “I joined the navy and got out of Wellington. There was a new scheme where you could do your apprenticeship as a fitter and turner and I was successful in getting through. “Part of the training was doing 18 months in Auckland in the dockyard, and they sent us to the UK for what amounted to five years.” Brian was stationed at the Caledonia apprentice training base in Rosyth, Scotland, not far from the Women’s Royal Naval Service (WRENS) barracks. There Brian met a lass called Lily. “The Wrenery was just down below our accommodation, Lily and I got teamed up and she was keen to come to New Zealand, we got married just before I passed out of the camp,” he says. “Then I was on a frigate based in Londonderry for the year, I used to ring her up every Sunday night putting a pile of coins into a payphone.” But a deployment in the Far East with the New Zealand Navy proved to be one too many.
Adamsons in the 1950s: note the Firestone signage. “When I went away my daughter was in a pushchair and when I came back, she walked along the jetty to meet me and I thought, this is not the life.”
brother, who was the mechanic, before I left, but when I came back I got to know them and my father said there was job there if I wanted it.
Family affair
“We came down from Auckland in an old '54 Vauxhall Velox that got us there but only just.
With a wife and young family, Brian reconnected with his father and brother Jim and was offered work at the family petrol station. “I thought I would get out of the navy before I was 30. In those days if you did 20 years you got the pension, but I only did 11 and I didn’t look over my shoulder when I left. “I barely knew my father or my
“We had two children by then and one more on the way; living in this part of the country was a good place to bring kids up and a safe place.” As a family they got involved in the community and Brian spent a few years on the local council and became deputy mayor.
Local legend Brian Adamson, with manager Maria Berry.
Last man standing Adamsons Service Station in Featherston is not only a bastion of a bygone era but also holds the rare record of being in the same family ownership for the past 95 years. Go back a couple of decades and there were five petrol stations in the tiny Wairarapa town, offering all the well-known brands: Shell, Europa, BP, Mobil, Castrol - now there’s just Brian’s Mobil outlet. “We offer real service, I have great staff and we fill customers’ tanks, clean
their windscreens for them, the same as we did in the old days,” says owner Brian Adamson. Adamsons takes pride of place on Featherston’s main road and can’t be missed, with a classic original Firestone advert on the south wall greeting motorists.
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“My grandfather James Adamson had a small garage in Featherston and then he saw this piece of land up for lease about 1927 and that’s when it all started,” says Brian. A couple of decades into the business Brian’s father bought the land that the original building stands on to this day.
Brian with the same sign decades later – now a popular tourist snapshot.
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Having a fully stocked shop with a range of snacks and goods is all important for travellers heading over the Remutaka Hill.
Loyal staff member Nathan at the till of Adamsons Mobil Service Station. “By that time my brother had retired, and my father had passed away and eventually Lily and I bought our stepsister out of the business,” he says.
Calling time Brian says supportive staff have
helped keep him in business so long. One of them was Featherston Chief Fire Officer and mechanic Colin McKenna, who ran the accompanying workshop for 40 years. “He said to me 'when you go, I go', and when I turned 82, I decided to pack it in, so did he, and we closed the garage down, sold the hoist,” Brian says. Staff member Maria Berry stepped up to manage the business. “Maria has been a godsend, and she has done a wonderful job of running the place.” Now 86 and with the business edging closer to 100 years in the family, Brian is well aware he may have to part with it. But until that happens, he will still call in on Saturday morning to balance the till and keep in touch with customers and make his presence felt. “We are proud to be the last station standing.”
Several different petrol brands on offer in the 1940s.
A point of difference these days is the old-fashioned service provided at Adamsons. Shayne pumps fuel and will clean windscreens if needed.
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Now Mobil is the sole supplier, and has been since the 1960s.
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Living the dream 16 Radiator Magazine - October 2023
At school, Liv was considering a career studying fish. But a meeting with a MTA member changed all that. She shares her story on the following pages. Radiator Magazine - October 2023 17
Since starting her apprenticeship Liv has also bought two cars of her own to work on. “I have a project car - a 1995 DC1 Honda Integra with a manual gearbox. I like my Japanese cars, and my daily driver is a Toyota Altezza,” she says. With no break between leaving school and starting work, there has been a bit to adjust to, Liv says, but earning and learning makes a big difference. Tom couldn’t be happier with her and says he recognises the value of having a young person’s perspective in the workplace. “I always like to have an apprentice and then promote from within, it’s just the sort of business we run. It’s always important to pass knowledge down too before the knowledge is retired and in the retirement home,” he says.
SpeedMeet brings starting date It was no surprise to family and friends when Olivia (Liv) Black chose an apprenticeship in the automotive industry, least of all to her mum. Liv comes from a family keen on motorsport, and for as long as she can remember the Port Road Drags in Petone have been a permanent fixture on the family calendar. When it came to deciding on a career path, the automotive industry was foremost in her thoughts, and with the help of a MITO SpeedMeet Liv found her path. “At first I had no idea at school, I wanted to be a marine biologist for a while but then decided cars were more of a passion for me and I just knew I wanted to work in the automotive field,” Liv says. “It comes from my mum’s side of the family, Mum always took me along to the Port Road Drags as a kid and my uncles had cars and took me for drives and a lot of them were classic cars, a lot of V8s.” It all came together in her last year at Tawa College. Liv signed up for the Gateway course, which gave her a chance to get a feel for what it would be like working in the automotive industry. A weekly placement came up with MTA member The Surgery in Tawa. She enjoyed it and decided to attend a MITO-run SpeedMeet at Wellington High School. It was there that Liv met her future employer, MTA member and Hutt Automatics owner, Tom Craig. Tom had been looking for a new apprentice for a while and saw the SpeedMeet as a perfect opportunity to find someone. “What we normally do is get young apprentices in and train them from scratch; we have done that for many years, and it works well,” Tom says. “MITO reached out and said they were going to have a SpeedMeet and it would be a good opportunity to
meet a whole lot of young people in one day, I would have met between 50 and 80 kids. “If I was advertising it could take months to see the same number of people and possibly none of them would have worked out. “Liv was my top prospect she was super keen and that was what I was looking for, she answered all the questions perfectly and I got a really good vibe from her.”
No experience needed Liv says she started her lite engineering apprenticeship with no experience, just
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knowledge from watching others work on their cars. A typical day sees here getting elbow deep in automatic gearboxes, learning to diagnose and troubleshooting problems using technical support and shared knowledge from other staff members. There are a broad range of vehicles to work on from everyday autos to a Rolls Royce and classic Ford Mustang. “No day is straight forward in the workshop every day is interesting. “Most days it gets really messy pulling things apart but that’s what I enjoy finding out how things work.”
Liv with her boss Tom Craig.
MTA Aspiring Director Programme 2024 Interested in becoming an MTA Director in the next two to four years? The MTA Board is seeking expressions of interest from members who want an introduction to governing the MTA. The MTA Board is ultimately responsible for governing MTA. It sets the strategy and ensures that MTA has the resources needed to be successful. Successful applicants for the Aspiring Director Programme will attend three MTA Board meetings as an observer to gain a broader understanding of what it means to ‘govern.’ If you want to know more, please email: ceo@mta.org.nz If you’re keen to apply, please send your CV to us with the following: • • • •
Key contact details: your name; business name; contact address, email, and phone. Summary of your education, skills, and automotive industry experience. Summary of your governance experience (organisation; when; your role). Information on your relationships and interests.
Applications close 5pm, Friday 1 December 2023.
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A pink Imp and Beetlemania
Notes on the campaign trail
Many MTA staff love vehicles as much as you do, and have a story to tell about them. This month, Marketing Manager Stacey Neale.
By the time you are all reading this we might have a confirmed Government in our shaky isles. Just lately they’ve politically been a little shakier than usual, but with luck there may have been a decision.
I was so privileged to grow up with a dad who was an automotive mechanic genius with the patience of a saint, and a mum who supported her daughter’s will to get wheels that showed her personality. My first car was a little Hillman Imp which Dad painted a baby pink. I loved that car, although it had an annoying habit of overheating. Then my VW Beetle fascination kicked in and there was no turning back. Along came Beetle #1 (from memory was a mid-1950s model – wish I’d kept it!), which, when designing the paint job, Dad came up with a creative way of working with the VW shape and still incorporating some pink.
I loved the sound, loved the shape, so ignored the fact it was like driving in a fridge, because the heating, and many other things, didn’t work. It was a 6v system and when Dad took it to the testing station they asked him to turn the headlights on - they were on already!
Backseat battery The battery was under the backseat and if anyone sat there it would short – it actually caught fire once! Even though it wasn’t in the best shape, I was a headstrong teenager and thought it would be fabulous to take it up north - I spent most of the holiday in repairers’ workshops. Beetle #2 (1970s model) – we had made the deal, but before I picked
Beetle #1, complete with custom paint job.
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the car up, the owner was pulled over by a cop who offered to purchase it! Luckily, she stuck to our arrangement. I think I paid $1,500 – have you seen what they are worth now? There were a few of us in the neighbourhood who had ‘dubbies’ and we formed a very loud ‘club’. Our poor neighbours. Many decades later, by chance I bumped into the person who bought my first VW. Unfortunately it ended up being buried on a farm, but he had kept the badge, which he passed back to me. I’ve never gotton over my love of Beetles and have a plan to find a body and build another - one with a heater that works!
I haven’t changed a bit since this pic of my Imp was taken!
Either we’ll have a direct twoparty coalition Government, or some negotiated arrangement between a couple of parties and a third party perhaps on the cross benches in support. As I write this it’s obvious that nothing can be taken for granted, with the various leaders’ debates underway and all sorts of interesting claims and counterclaims. One thing is for sure, we’re in for an interesting time. Both major parties have ruled out working in a coalition with NZ First and Winston Peters, but I’ll be surprised if that holds if neither is able to form a two-party coalition.
Harry Duynhoven.
The most interesting situation will be a repeat of 1996 when a 'middle' party, not aligned to either of the two major parties, was to effectively have the deciding role. We shouldn’t fret too much about that though. Yes, it might take a few weeks to sort (or even longer) but all that means is that life will continue as is, until the new Government forms. Some countries have coped with long periods of negotiation until a new Government was agreed. In the case of the Netherlands several years ago, it was well over a year before the final outcome. They didn’t crash and burn, didn’t go broke, life and business carried on more or less as usual, only there weren’t any new changes due to legislation to worry about for a while!
Rough ride ahead
So, what’s next? Am I going to
make a prediction? No. (My crystal ball seems to be missing.) I still think it’s really much closer than the polls suggest, remember, the last few elections have been way off the pollsters’ predictions. Whoever is the Finance Minister will have an unenviable task. For Labour, continuing the reforms, improving incomes, investing in health, job creation, apprenticeships, training, investing record amounts in roads and rail, alternative energy, and all the other current initiatives is a huge task in tough economic times. For National, most of that plus tax cuts, vastly more so. The one thing I’ve heard no current politician ask about or comment on is China’s economy. They’re our biggest trading partner, shouldn’t someone be talking about their current outlook? If they falter, what then? No Government since WW2 has faced the level of challenges of the last two terms. So, whatever’s happened on October 14, my prediction is we’re in for a little bit more of a rough ride yet. Austerity, I hope not, but we’ve got to make best use of our talents and resources in the coming years. We need to ensure that we utilise all our peoples’ skills and no one is left behind. Your task: work out which party is best equipped to do that and ensure you vote. Are we there yet? Not quite!
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Winding down with HR help Over four decades ago, Roger Harvey chose an automotive apprenticeship, thinking it would secure him a career for life. And it did, with most of it spent in Stokes Valley, near Wellington. He’s been an MTA member since he started RH Automotive in Stokes Valley 30 years ago, and says being part of MTA has provided a range of benefits for the business over the years. Most recently he needed help from the MTA HR team with an employee issue and is keen to share his experience with other members. “I qualified for the pension and decided to restructure my business, as I have worked pretty hard over the years and wanted less stress. I wanted to reduce the staff down to just me,” Roger says. To get the process right he contacted MTA’s HR team, who drafted the necessary letters for him to make a staff member redundant. “They gave good advice, they cleared the path for me and put my mind at ease. I have nothing but admiration for them,” Roger says. “My advice to other members is to get help even if you think you don’t need it; they can make sure you follow the correct procedure. “I would have never got it sorted out adequately if it wasn’t for the HR department; I really needed to make sure it was done the right way,” he says. “They made sure I took all the right steps to make sure I followed the correct process, and it saved a lot of stress as it isn’t an area of the business I have had to deal with before.”
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From the assembly line to ownership Roger’s involvement in the industry started on the General Motors assembly line in Petone, earning around $500 a week doing nightshifts. Roger loved the pay and enjoyed the work, but he knew the car assembly plant didn’t have a long future. “At the time, Rob Muldoon looked like he was going to become the next prime minister and I thought the best way to be secure in a job was to have an apprenticeship,” Roger says. “I took the pre-apprentice course at Stevens Ford and was one of the four they took on that year. “When I started, I was getting only $70 a week, a step down from the $500 I was getting at General Motors.” Once he had his A-Grade certificate, Roger crossed the ditch to Australia and had no trouble picking up work on the tools with dealers, he says. He returned to Stokes Valley a year later when his dad became ill and
bought a house while working for AVIS, looking after the fleet lease vehicles. Then in 1984 he took up a job in the valley at the Stokes Valley Caltex Petrol Station. A few years later he set up his own business, finding the building that’s been home to his business for the last 30 years on George Road, Stokes Valley. “I focused on great customer service from the start, and it has paid off; I now see the grandkids of my early customers coming through the door.” He also has a keen interest in Harley Davidsons and has a 2019 Harley cruiser and another Harley he purchased last year. “I also have a Velocette motorcycle that I have been restoring for the last 30 years.” As part of a natural progression to winding down, Roger is changing the way he works and with just himself to worry about now, he says he’s taking more time off for the things he enjoys, thanks to help from the MTA HR team.
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The new law:
A window into engagement
• Allows police to seize and impound a
vehicle for six months if it fails to stop or remain stopped – up from 28 days.
• Provides a new power for the police to
Larry.fallowfield@mta.org.nz
MTA’s advocacy function often operates behind the scenes, making it rare for us to unveil the processes that unfold during Government policy development. With recent changes to the Land Transport Amendment Bill (LTAB), MTA offers an insightful window into the crucial industry engagement that underpins a law amendment, a collaboration of sector managers and stakeholders. Back in December 2022, MTA was called by the Ministry of Transport (MoT) to discuss an initiative: giving police authority to seize and possibly impound vehicles for six months when drivers resist. This discussion wasn’t just a formality, MoT wanted the input of our towage and recovery members, who would bear the direct consequences of such an amendment included in the discussion. At the same time, the Government announced publicly they would be reviewing the law, so MTA’s PR and Media Manager Simon Bradwell swiftly issued media statements that spanned digital, print, and radio platforms. Our call, emphasising the need for industry voices to be heard, found resonance in RNZ, Autofile, the Mike Hosking breakfast show, among other platforms. The months of December and January saw me deep-diving into dialogues with MTA members, trying to grasp the current industry challenges and pain points. Events like Auckland’s devastating
January weather and the ferocious impact of Cyclone Gabrielle in February underscored the relevance of the role our members play. On 24 February, armed with collective feedback, we approached MoT with a list of suggestions: • A marked increase in towage and storage fees. • Crown’s direct involvement in covering these fees. • Revamping the NZ Police claim processes for efficiency. • Introduction of early release options. • Simplifying identification mechanisms for registered securities on vehicles. • Offering flexible payment agreement terms. • A systematic flagging of impounded vehicles for their entire impoundment span. From February to March, we consolidated our insights from our member base. While the transport minister at the time demurred on an immediate review of the fee structure, there was a silver lining with a prospective review scheduled for October 2023. The subsequent months, from May to August, marked a whirlwind of activities: bill introductions, parliamentary readings, and
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ministerial resignations. On 8 June, I had the nervewracking experience of presenting in front of the Justice Select Committee at Parliament in Wellington. As MPs delved deep into our submission, probing further and seeking additional details, it was clear our voice was being acknowledged. To our encouragement, we soon learned that the committee had directed officials to collaborate closely with us, ensuring that the bill’s refinement accurately reflected our insights and concerns. Yet, it was the last-minute amendment to the law last month that disheartened us. A promising provision – having the Crown handle impoundment fees and then retrieve costs from the vehicle owner – was unexpectedly axed. Our view, supported during select committee processes, made its removal a bitter pill to swallow. I would like to give a heartfelt thank you to our members for all their insights and to the Ministry of Transport for engaging with us. The law is better because of this. As we gear up to actively partake in the comprehensive review slated for this year, with an earnest hope of overhauling a fee structure that’s remained static since 1999, we look forward to engaging with you more.
seize and impound a vehicle for up to 28 days if the registered person fails to provide information about a fleeing driver, and impounding the vehicle is deemed necessary to prevent a threat to road safety.
• Increases the period of licence
disqualification from 12 months to between 12 months and 24 months following a second conviction for failing to stop.
• Creates a new sentencing option that allows
courts to order that a vehicle be forfeited upon conviction for a failing to stop offence, with the offender receiving no proceeds from the sale.
• For the six-month impoundment: the
registered person or owner is required to settle the full amount within 38 days of the impoundment or to negotiate a payment plan.
• Recovery operators are under no obligation
to agree to a payment plan.
Smoko Stumpers Test your knowledge with our fiveminute monthly motoring quiz. Ratings: 1/5: Put your L plates back on. 2/5: Hit the books, rookie. 3/5: Middle of the road. 4/5: Close but no cigar. 5/5: Congratulations, you’ve outrun The Chaser.
• If the payment is not received or no payment
arrangement is made within the 38-day period, then the towage/recovery operator can apply to the police to consider the vehicle as abandoned.
• Police will approve this application as long
as police have decided to lay charges, and the registered person or owner has not lodged a successful appeal.
• The vehicle can subsequently be
deregistered and/or sold to offset costs as per current process.
As outlined in the bill, where the police decide not to or are unable to charge the offender, police will cover towage and storage costs. However, given the removal of Waka Kotahi from the financial assurance regime in the law as passed, there will be no recovery of fees in circumstances where vehicles are released due to successful appeal under extreme or undue hardship.
1. Which F1 team does Lewis Hamilton drive for? 2. What kind of car did TV’s Magnum PI (starring Tom Selleck, pictured above) drive? 3. What is the minimum legal tyre depth in New Zealand? 4. Which car manufacturer used the slogan, “Built for the Human Race”? 5. In what country did Kiwi rally driver Emma Gilmour have a nasty crash last month? Answers on page 63.
Radiator Magazine - October 2023 25
Gerald says
Ora: goes like a cut cat The GWM Ora – known in some markets as the Good Cat or Funky Cat – is expected to be a game-changer in the EV market. It’s one of the cheapest, and unlike the EV SUVs that populate our roads, it’s a hatchback, with its rounded shape harking back to the VW Beetle and Austin A30. But does it meet the hype? Radiator puts it to the test, courtesy of Lower Hutt dealer and MTA member Brendan Foot who provided us with an Ora Premium, a 63KWH model with a 420km driving range. Our test drivers were Radiator Editor Gerald Rillstone and MTA Member Support Officer Jenny Foy, in her first experience driving an EV.
Jenny says On first sight I thought, ‘Oooh it’s cute!’ I was a wee bit nervous to start so took the car to my home patch, Karori. One of the things being in a different car is you are never sure what your width is, and the mudguards on this one helps with that. It’s a very handsome car, a bit like a Tardis: it’s a lot bigger on the inside. I love it, it is so bloody cool, everything seems to be in the right place. The indicators take a little bit of getting used to on the left side, but that’s no real problem. Wow, I’m shocked at how intuitive I feel in it; I love it, it feels so nice to drive. Three minutes into the trip and feeling surprisingly confident, I was keen
26 Radiator Magazine - October 2023
to test the winding, hilly road to Makara Beach. The auto braking is fabulous; it is so smooth,; you don’t need your brake basically. This is the type of car I would recommend to my mum; she is an Aqua driver like me, and it feels like a nice transition. I felt really high up in it too, you are looking down at the road, which is really nice for someone who is as short as me. It’s a very smooth ride, especially on the Makara Road, which is not the best. The only real pain for me would be charging; we don’t have off-street parking and sometimes I have to park a wee way away from our house.
Rating: 10/10
On first sight I thought, ‘Oooh it’s cute!’ Jenny remarked.
I’ve driven other EV models, so I knew what to expect from the start, plenty of power - and the Ora didn’t disappoint. Planting your foot can be a real treat; the power is sensational. For a car designed for around town running, it goes like a cut cat. There’s the centrally located rotating knob for selecting R, P, N or D. The car’s minor functions are driven by the central touchscreen. The road holding on twisty roads was excellent. A trip over Transmission Gully was a doddle; plenty of go, the battery didn’t get notably depleted and the steep climb from the Kapiti side was a breeze. My least favourite feature was the indicator control.
It takes some getting used to, not because it is on the lefthand side of the column but the two-step function to cancel the indicator is annoying. Overall, the ride is decent, and it feels light for an EV weighing 1,540kg. I like the look and shape of the exterior and the interior was well appointed and stylish. Single-pedal drive with regenerative braking that can be adjusted made for a relaxing driving experience. The turning circle was good, and three adults could comfortably sit in the back. Final test was the sound system - a must, Jenny says, you have got to have good speakers. It didn’t disappoint, with plenty of bass.
Rating: 8/10
GWM detail Based on covering 14,000km a year using 16.5kwh at $0.27 per kwh, the running cost is estimated at $650, with zero emissions - a six star rating. Model
Price
Current fee/ rebate
CO2 emissions (g/kms)
Included Service Plan
Standard Range $47,990
$7,015 Rebate
0
3yrs 45,000kms
Extended Range $52,990
$7,015 Rebate
0
3yrs 45,000kms
Ultra
$52,990
$7,015 Rebate
0
3yrs 45,000kms
GT
$58,990
$7,015 Rebate
0
3yrs 45,000kms
* Correct at the time of writing
Source: Brendon Foot
Radiator Magazine - October 2023 27
Radio star shares mental health story and advice "The world is better having you in it". Those were the parting words of Bryce Casey, star of The Rock Morning Rumble and keynote speaker at MTA Eastland’s Courageous Conversations evening last month. Nearly 70 people gathered in Havelock North to hear Bryce’s clearly emotional and compelling story of why he became an advocate for mental wellbeing. Sick of losing friends and family who took their lives at a young age, he decided to use the Morning Rumble breakfast show on The Rock Radio as a platform for good and change. “It was an opportunity for us to do something meaningful among the other things we do on air,” he said. With the backing of his fellow breakfast show hosts, they have raised $1.4 million which has all gone to Gumboot Friday – the charity that provides free counselling services to
Nearly 70 people came to hear Bryce speak.
The Rock Morning Rumble DJ Bryce Casey shares his journey with mental wellness.
Kiwis under the age of 25. Every cent has been used to help young people. In an address punctuated with
Mates 4 Life lead facilitator Tyson Ataera (right), with Kayla Oughton, Bronnie Coory, and Bryce Casey.
28 Radiator Magazine - October 2023
hilarious and relatable jokes, another of Bryce’s key messages was “it’s totally okay to not be okay. “Take meds if you need too and they work for you, do whatever works for you to help you feel better. If you have a counsellor and they’re not the right fit, try another one – the world is better having you in it.” Since embarking on raising awareness and his incredible fundraising feats, Bryce told MTA members and public guests he’s received countless messages from people sharing their stories. “We get a lot of intense messages and sometimes they’re a lot to process, so I’ve had to get my own therapy – talking about it is good. “I want Kiwis to keep going, through their hard times, embrace the lows – the greater the storm the brighter the rainbow,” he said. His words for anyone considering ending their life: “They need to realise that they don’t know how badly
missed they will be. “You have no idea how much you leave behind if you make that choice. The pain never leaves for those left behind.” Joining Bryce as a speaker was Tyson Ataera, lead facilitator for Hawke’s Bay charity Mates 4 Life, which works with local businesses in the suicide awareness and prevention space, delivering a free four-stage programme. Tyson commanded the floor and everyone was completely engaged – you could hear a pin drop. He explained how the Mates 4 Life programme works and that it delivers a free programme to Hawke’s Bay businesses around suicide awareness and prevention. Tyson shared staggering statistics illustrating that Hawke’s Bay has some of the highest suicide rates in the country and that New Zealand has some of the highest suicide rates in the world.
He shared signs to keep an eye out for in those close to you who you suspect might be struggling. The signs fall into four categories – those you can sense, see, hear and signs you know. To date Mates 4 Life has trained 2,000 Hawke’s Bay workers in suicide awareness and 359 safety aiders from 45 local workplaces. “We’re about giving people tools for their tool belt to cope.” Tyson closed his address by saying, “Our strength is not made from us alone, but made from many.” MTA Eastland extends its sincere thanks to the MTA Regional Relief Fund for the contribution made towards costs for hosting the Courageous Conversations with Bryce Casey evening. Bryce Casey appeared for MTA by arrangement with Johnson & Laird Management. Natalie Campbell
MTA offers members, their families, their staff and their families free and completely confidential EAP counselling services – call 0800 327 669. MTA is also offering mental health and wellbeing training – call 0800 00 11 44 to find out more. If someone you know is in immediate danger, dial 111.
Radiator Magazine - October 2023 29
SUPPLIED CONTENT
Customer service standards at Auxo This is the second in our series of Radiator articles in which we are bringing MTA members up to speed with the changes to date at Auxo. When Nicola Hivon joined Auxo as General Manager of Customer Service, she had a crystal-clear vision. She wanted to elevate the customer experience in every way possible. Nicola brought a wealth of experience with her to Auxo, having previously spearheaded
Nish from SAM support on a call.
Nicola Hivon, GM, Customer Service, Auxo Software.
customer service transformation at large organisations like ACC, Tower, IAG and Z Energy. Her priority with the Auxo team, she says, is providing a consistently excellent customer experience for both existing and new customers at Auxo. “I understand that our customers have customers, so we have a big responsibility given how critical our products are for the smooth running of a busy automotive business.” Nicola noticed in her first few weeks at Auxo that, while many customers were singing the team’s praises, there was an opportunity to be more consistent in their approach. Nicola talked with customers, looked at their feedback and worked with the team to understand what needed to change. “In short, we needed to consistently respond quickly and keep customers in the loop about progress, especially with more complex issues. “The first thing we did in response was to bolster the customer support team by hiring additional staff in key roles. Our team has grown by 30 percent in the last two years, an investment which really underpins
30 Radiator Magazine - October 2023
our dedication to providing great customer service. “Next, we stepped up and implemented a ticket quality assurance system,” Nicola says. Each call to the support team is lodged as a ‘ticket’, which is managed through until the issue is resolved. “That involved agreeing on the five most important things we needed to do and reviewing 10 percent of our tickets each week to ensure we’re doing those things. We had to ensure all customer queries got the attention they deserved.” “The team's hard work is paying off,” she says. “Not only has the customer quality score increased to 80 percent, but response times have also reduced. “Eighty percent of customer queries are resolved within two business days, and many of them within a few hours. While these recent improvements are impressive and comparable to some of the best global software service providers, Nicola is not resting on her laurels. “We absolutely want to keep lifting the bar when it comes to service. The next areas we are working on
The support team share their thoughts during a team meeting.
are further enhancing connectivity for our hosted customers and streamlining the approach to product fixes and enhancements. “Keeping on top of it all involves continuous customer engagement,” she says. “We’re continuously listening, learning, and evolving. Nearly half of our tickets are “how do I do XYZ?”, where the user is using a feature for the first time or has forgotten how to do something. To meet this need, plans are also in motion to further expand our knowledge base and offer more
extensive product training.” If customers are interested in arranging training sessions, they can do so via the MTA Member Portal. Customers can also scan the QR code below left for further insights into the inner workings of the Auxo
Support team, to gain a better understanding of what happens when you submit a ticket, and how to reach out in case your service expectations aren’t being met. “I love hearing from customers about what’s working well and what we need to do better.”
Ticket review score by month. The maximum score is 5.
Radiator Magazine - October 2023 31
Blast from the Past OCTOBER 1998
Every month we revisit the pages of Radiator from 25 years and 75 years ago.
OCTOBER 1948
32 Radiator Magazine - October 2023
Radiator Magazine - October 2023 33
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34 Radiator Magazine - October 2023
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As yet there aren’t many middleweight cruisers out of China available here, so the fact you can pick up a decent capacity, retrostyle 650 brand new for $12,490 in part explains why this pair is going gangbusters. Most buyers are opting for the naked bike because it looks more the business, is a fraction cheaper and arrived first. And anyway, if you want to go touring on it, you can purchase an accessory screen to make it more like the actual Tourer, which kicks off at $12,690. However, we’d probably advise you to go for the factory Tourer instead if long-haul riding is the primary intention, because it comes with a more comfy seat that is purpose built for a rider and a pillion. There’s a more generous squab for the controller and also a backrest to make life in the cheap seat a bit less arduous.
Words: Peter Louisson Photos: Isaac Western Article supplied by NZ Autocar
Royal Enfield Super Meteor 650 Royal Enfield has added a pair of 650 cruiser twins to its line-up and Kiwis are falling for them. We check out the naked variant. India’s Royal Enfield is continuing to expand its line-up, and now the middleweight specialist has four 650 offerings, with the addition of a pair of Super Meteor 650 cruisers. Actually, one is called the Tourer because it comes with a windshield
and fancy seat set-up for longerhaul rides, whereas the slightly less expensive model is the actual base cruiser. But they’re mechanical twins. Both, by the by, are LAMS legal so can be ridden by learner riders. Hence their popularity.
36 Radiator Magazine - October 2023
And on that, they’ve been the best-selling new road bikes for the past two months in New Zealand. That’s not unexpected either for the cruiser sector continues to be popular, and this pair is exceedingly good value.
Looks the part To behold, the Super Meteor comes across as something rather bigger and more expensive. The fact is, it costs a little over $1,000 more than the lighter sportier Interceptor and Continental 650 twins. Part of the reason this is such good value against most of its opposition is that it comes with few gadgets, ABS aside. It’s the classic no-frills cruiser. No TC, no engine modes, no
radial-mount caliper, no TFT screen and there’s also no underseat access. But the brake lever is adjustable, and the headlight is an LED unit, a first for the brand. Plus you get two-tone paint as part of the deal. Is this just the Continental/ Interceptor underpinnings repurposed? Well, kind of yes, but also not quite. The aim in spinning off this pair from the original 650 engineering is that the Super Meteor 650s share simple controls with the original 650 sportsters (starter, indicators, lights, fuel gauge, speedo, and nav trippie; no tacho necessary). They’re also designed with easy changes of direction and good low- speed manoeuverability in mind. Retro-cool styling is an added freebie. This is neo-retro in the best possible sense. Even the stop and start mechanism looks like it was borrowed from a 60s machine. Make that 1950s when the first Super Meteor debuted. And there are definite styling similarities when you compare the old with the new.
Radiator Magazine - October 2023 37
Chassis the main difference While it does make use of the Conti’s 650 twin engine, it has been fettled for cruising, with a different intake tract and exhaust system, and a remap, all aimed at encouraging low-rev muscularity. The primary difference however is that a completely new chassis was developed for the cruiser pair, aimed mainly at comfort as the middleweights are bought by those intending to have fun rides in the weekend and a spot of longdistance travel. Or not, because they go well round town too, oozing along at low revs in high gears; even sixth at 50km/h is possible. The new chassis is heavier, by around 25kg, and that shows in our acceleration parameters, lagging by about a second compared with the Continental and Interceptor. Suspension is different too. There’s a new swingarm and in a first for the brand, upside down forks feature, and they’re of the Big Piston variety, although unadjustable. At the rear are twin shocks, variable for preload.
Both the SM 650s come with a centre stand, which takes a bit of learning to master. The bikes are available in a variety of colours; the Tourer gets the brighter ones. Fancy a stylish cruiser but just can’t afford the asking price? You might find you can with this pair, and you’ll be getting something easygoing and alluring at the same time. No small wonder they’re proving very popular.
They offer 101mm of travel and the 16-inch rear wheel has a tall sidewall, such that it looks similar in diameter to the 19-inch front. Handling is confidence inspiring, and ground clearance a shock for the genre. Good luck touching down anywhere; we tried and failed.
Loping engine great for learners One of the big drawcards is that both of these can be ridden by learner riders. Power output is 35kW and torque peaks at 52Nm, virtually identical to the outputs of the Conti/Interceptor 650 twins. The motor pulls really well from
down low and doesn’t rev its head off, typical and desirable in a cruiser, no? Which means vibes are kept in check and fuel use is modest, around 4L/100km. Output is directed through a six-speed transmission, which is both lightweight and fluid in action, clunk-free, and that’s not a given by any means in the cruiser sector. Nor is ride comfort, more often than not because of the hardtail look so beloved of cruiser designers. The standard seat is a little firm on the bike we rode but the Tourer version looks more comfortable. Whilst the ride on some of our rougher secondary roads comes across a shade firm at the rear, it feels better at town speeds. And the preload was on setting two.
Royal Enfield Super Meteor 650 Price Format Engine Max Power Max Torque Cylinder Head Gearbox Drivetrain Front Suspension Rear Suspension Front Brakes Rear Brakes Safety Systems Tyre Size Tyres Wheelbase Seat Height Rake/Trail Fuel Capacity Weight
$
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38 Radiator Magazine - October 2023
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Stops in a hurry Both tyres are from Ceat, an Indian firm and similarly the brakes, by ByBre. Up front is a single twopiston unit, with a 320mm rotor, and it works pretty well, though you need to give the lever a decent squeeze. At the rear is a similar unit, with a 300mm disc. The two work together synergistically because of the rearward weight bias, producing a best 100-0 stop in under 38m.
$12,490 Air/oil cooled/fuel Injected/IL2 648cc 35kW @ 7,250rpm 52Nm @ 5,650rpm SOHC/8v 6-speed Chain final drive 43mm USD forks, unadjustable Twin shocks, preload adjustable Twin-piston calipers, 320mm discs Twin-piston calipers, 300mm disc ABS F–100/90ZR19/ R–150/80ZR16 Ceat 1,500mm 740mm 27.5 degrees / 118.5mm 15.7 litres 238kg
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automaster.co.nz Radiator Magazine - October 2023 39
Totally van-tastic Summer is approaching, and with that comes the flock of campervans being brought out of winter hibernation. We’ve touched on campervan and motorhome-related modifications in previous LVVTA Radiator articles, but the time is right for a refresher. There are still questions that crop up every so often around where the line sits in terms of LVV certification for modifications to a vehicle that’s been turned into a campervan – whether it’s a panel van or people mover with a mattress and some cupboards, or a mega-dollar bespoke fibreglassbodied motorhome based on a brand new European cab-chassis. The WoF VIRM defines a campervan or motorhome as "a motor vehicle, other than a trailer, that is permanently equipped with features intended to make the vehicle suitable as a dwelling place, and must include at least one sleeping berth and one table, both of which may be of a design that allows them to be retracted or folded away". For the purposes of this article, we’ll deal with campervans and motorhomes under 3,500kgs, which are classed as ‘light vehicles’. The VIRM Threshold wording says that LVV certification is not required for a campervan conversion provided that: • the conversion was completed before 1/3/1999, or • the conversion was completed on or after 1/3/1999, and • no modifications were carried out to the cab rear wall, and • modifications to the roof meet the following requirements: only a single panel of sheet metal may be cut per roof opening, and • any bracing or structural elements have not been modified, and • no modifications are within 150mm of a seatbelt anchorage; and • no seats or seatbelt anchorages were retrofitted, or
for the seatbelts to be able to restrain a person in a crash. The number of seating positions the vehicle had at the time of LVV certification is listed on the LVV certification plate/EDP, and any discrepancy means the vehicle needs to be failed for a WoF and referred for assessment by an LVV Certifier. By the same token, swivelling seat bases or ‘captain’s chairs’ will also be noted if they were present at the time of LVV certification – these are also a common post-LVV certification motorhome modification.
Mercedes Sprinters
Be mindful of added seating in the rear of a camper-converted panel van, even if this looks OE – added seating positions are very likely to need LVV certification. there is evidence of certification of the modification from the company that carried out the modification, ie a secondary certification plate or label in the case of a motorhome conversion (see Technical bulletin 13). This seems fairly straightforward, right? Well, perhaps not always. The VIRM Threshold wording is really geared towards a motorhome with a fibreglass body on the back of a cab-chassis, rather than a Toyota Estima with some kitset furniture and a mattress in the back. However, the same general rules apply – in order to fit those cupboards into that Estima, there can’t be any structural modifications to the vehicle without LVV certification. Things to look for are areas where a double-skinned or folded rail section has been cut, often for fitment of a water tank, or a gas bottle enclosure.
40 Radiator Magazine - October 2023
Any alterations to the structure are deemed to have weakened it, and LVV certification is needed to ensure that adequate strength has been reinstated. The same logic applies for a poptop conversion, as this often involves removing roof bows and pillar supports that can weaken a seatbelt anchorage. For an already-LVV certified vehicle, it’s important that an AVI checks the LVV certification plate/electronic data plate (EDP) details carefully – it’s surprisingly common for extra seating positions to find their way into a campervan (often for carrying extra grandkids), and not all motorhome seating is actually intended for carrying occupants while the vehicle is in motion. Quite often, these seats are made entirely of wood and fabric, and need a steel structure added in order
Most of the time, a walk-through motorhome body will involve modifications to the rear wall of the donor chassis-cab vehicle the motorhome is based on. However, this isn’t necessarily true of a lot of Mercedes Sprinters, which can be optioned from the factory without a rear cab wall – in this way, technically, no structure has been altered by the addition of the camper body unless the roof has also been cut for walk-through access. There are various websites that will decode a Mercedes VIN number and give a list of the options that the vehicle left the factory with, one of which should state ‘cab rear wall delete’ or similar. Note that while this is common for Mercedes and some VW-sourced vehicles, we are yet to see a Ford Transit chassis cab with a factory-optioned rear wall delete. If presented with a Transitbased motorhome with a walk-through camper body, this will likely have needed specialist certification. Again, be mindful of added seating positions in the camper body, as these are something that can tip an otherwise under-threshold van into needing LVV certification. The one exception to all of the above is where a vehicle has undergone a Second Stage of Manufacture, and has the required plate or label fitted to prove it. Only certain plates are accepted, and these are detailed in the WoF VIRM under Technical bulletins (general), number 13 – as a rule of thumb, if the plate says ‘nonstandard’ or ‘low volume’, it’s not acceptable proof of second stage
European-sourced motorhomes such as this often have an accepted Second Stage of Manufacture plate. However, this usually doesn’t cover the assist air springs often fitted locally, which require LVV certification.
compliance and if there isn’t already an LVV certification plate visible, the vehicle needs to be referred to an LVV Certifier. One final thing to watch out for with any motorhome is the addition of airassist springs to the rear axle. Often, due to the amount of ‘living essentials’
they’re expected to carry, motorhomes operate quite close to their rated GVM, and their ride quality can suffer as a result. One solution to this is to fit inflatable air springs in place of the rear bump stops, but contrary to what a lot of people believe, this is an above-threshold mod, and needs LVV certification.
Radiator Magazine - October 2023 41
SUPPLIED CONTENT
Engineering (Level 5). “I’m always keen to level up and expand my knowledge in this industry,” Shanel says as to why she decided to undertake further training. She has enjoyed the programme so far and appreciates the opportunity to take apart the electric motors and gearboxes, see the electric batteries up close and remove battery packs to charge and balance them. “There are not many technicians around here who have been through electric vehicle training so it’s definitely an advantage for this area,” Shanel says. NRG Auto Service Centre owner Martin Garrick agrees that “it’s always good to know more” and believes the programme is a way to futureproof their business.
Although it was hard to get her foot in the door at first, Shanel has more than proven herself as a successful woman in the automotive industry. “It was a lot of hard work but once I put my head down, I could get to where I needed to be.” Shanel advises other women to “try your best to get experience, work your hardest, learn as much as you can, and you will get there eventually”. Martin believes having more women in the automotive industry is great. “It just adds to the diversity and creates a good atmosphere.” Shanel says none of this would have been possible though without the help of a MITO Alumni Māori scholarship. Shanel was really happy when she found out she had received the scholarship
which would fund her training. “It’s another step forward in my career,” she says. Martin thought it was brilliant and well deserved. “She’s got a great attitude, a good memory for putting things back together and she’s not scared to attack anything,” he says. Both recommend anyone thinking of applying for a scholarship to just “go for it!” Level up your career today with a MITO – Te Pūkenga scholarship! mito.nz/scholarships
Shanel Chapman with Martin Garrick.
Never too late to realise your dream job Shanel Chapman has had a passion for cars since she was young, but it took a while to realise her ideal career was in the automotive industry. She completed a conjoint bachelor’s degree in science and management followed by a diploma in veterinary nursing, but her heart was still with cars. After landing a job as an administrator in a paint and panel shop, Shanel was about to start an
apprenticeship when the business liquidated. Despite this, she was determined not to give up. “If you’ve got an interest in it and push yourself, you can get there.” Shanel persevered, found employment and completed the MITO – Te Pūkenga New Zealand Certificate of Light Automotive Engineering (Level 3 and 4). She will always be grateful to Forest Hill Motors owner Heiko Schickedanz for giving her a
42 Radiator Magazine - October 2023
chance, recognising her worth and supporting her to achieve her dream of completing an apprenticeship in the automotive industry. Less than a year later, and she is continuing to upskill. Now working in Invercargill at NRG Auto Service Centre, also part of the Auto Super Shoppes group, Shanel has begun the MITO – Te Pūkenga New Zealand Certificate in Electric Vehicle Automotive
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Radiator Magazine - October 2023 43
Wellbeing, physiological and mental health issues. People who are happy at work are generally happy to work. We have major issues with mental health in New Zealand, so be aware of how your co-workers are coping. Be sure to ask ‘are you OK’ and look to provide support for anyone who needs it.
Common automotive workshop hazards
Site:
Conducted by:
Date:
Every industry has a unique set of hazards and risks that those involved should make themselves aware All participants must print name and sign of. In a motor workshop, we all know exactly what to look out for, or, at least, that’s what we tend to think. The reality is that quite often that we all have a bit of a blind spot to certain hazards that we simply don’t recognise. For that reason, let’s go over the most commonly encountered hazards and risks Present: – and while you don’t have to let on to anyone, be honest with yourself if one or two came as a surprise (and make sure to add it to the things you keep an eye out for). When you’re working on vehicles, the main risks include body stressing (lifting), slipping, tripping, falling, or being hit by moving vehicles or heavy machinery. Yes, workshops are hazardous areas, which is why customers aren’t generally permitted in them. There’s a lot going on, whether the bonnet is up or down. Accidents and injuries from hazardous manual tasks. Getting wrenches on tight nuts and bolts in weird and wonderful locations can cause all sorts of
injury, from strained muscles to raw knuckles. Be sure to lift correctly, use protective gear like gloves and goggles, and take care not to pinch or catch fingers in tools or machinery. Injuries caused by operating heavy machinery and equipment. Welders, scissor lifts, hoists, forklifts, service pits: essential equipment, but treat it with respect. Your Toolbox Talks should cover all these items, and only qualified and experienced operators should use them. Every tool and
44 Radiator Magazine - October 2023
item of machinery or equipment has specific risks and presents particular hazards – know what they are to avoid unpleasant incidents.
records of your health and safety efforts is fast, easy, and convenient. Peace of mind, thanks to HSE Connect Built specifically with WorkSafe in mind, HSE Connect’s easy-touse software already provides peace of mind to hundreds of MTA members. Members get discounted pricing and free set-up. Find out more: www.hseconnect.co/mta or call HSE Connect on 022 643 1832.
And crucially, keep records. We’ve designed HSE Connect to make health and safety about health and safety, not paperwork. With our app, keeping accurate, up-to-date
Toolbox Talk
Reduce the risks. We’ve previously discussed the difference between risks and
Company:
Print name
hazards; a hazard can cause harm, while a risk is how it will likely do so. There are always risks in the workshop, and better Health and Safety is a team effort. Regularly hold and document Health and Safely meetings where you and your team identify potential hazards and discuss effective management. Use examples, encourage sharing of experiences and incidents, so your team becomes safety conscious, while understanding the importance of doing things the right way, so everyone goes home safely every day.
Occupation
Start:
End:
Signature
Accidents caused by ineffective traffic management. Moving cars around is obviously and inherently risky. Have a traffic management plan and clear processes so nobody gets hurt. Handling hazardous substances. This is a big one. Petrol, diesel, used (and even new) engine
There are always risks in the workshop, and better Health and Safety is a team effort.
Radiator Magazine - October 2023 45
SUPPLIED CONTENT
SUPPLIED CONTENT
oil, grease and other lubricants. These are stock in trade for the automotive workshop, but they are also poisonous and in some cases carcinogenic (cancer-causing). Some are flammable. All should be handled with care, while avoiding direct contact with your skin.
REGIONS
REGIONS
A scenic shot on a picture-perfect Gisborne day from the top of Kaiti Hill. The MTA Eastland Regional Committee travelled to Gisborne recently to host a meeting and attend a social function with members. Nearly 50 members and their teams turned out for afterwork drinks at The Works in Gisborne’s inner harbour. There was good food, good company and a few laughs. Importantly, the committee spoke with members face to face, hearing their concerns, thoughts and feedback. It was also an evening to acknowledge some MTA members from the region who’ve been part of the organisation for many decades.
Presentations were made to membership businesses Wairoa Motorcycles, Gisborne Honda, Enterprise Motor Group (Gisborne) and Gisborne Motors. The committee extends hearty congratulations to all those business for their longevity in the industry and as members of the organisation. The Eastland Regional Committee has pledged to meet in Gisborne at least once a year. The region certainly spoilt its visitors with the weather, prompting a handful of the team to enjoy some of the spectacular scenery the town and area has to offer.
Another longstanding MTA member in Gisborne is Gisborne Motors who has been in the industry for many many decades and have been an MTA member for more than 50 years. Representing the business on the night were Managing Director Duncan Macphee, left, long standing Service Manager Barry Brown, long time Salesperson Rod Husband and MTA Eastland Regional Committee Chair Kelly Stephens.
Stewart Halpin started Wairoa Motorcycles and joined MTA not long after Cyclone Bola in 1988. The business has recently survived Cyclone Gabrielle and while repairs to the premsises are underway, the committee thinks he’s a great example of resilience and tenacity. Congratulations Stewart on 35 years as an MTA member. Stewart is pictured with Kelly Stephens.
The team from Enterprise Motor Group was recognised for more than 50 years in the automotive sector. A great ahievement. Pictured from left are; Tristan Kirk, Justin Kent, Tyler Prosser, Kelly Stephens and Steven Shields.
Manager of Gisborne Honda, Phil Summerfield, attended to collect membership tenure recognition on behalf of Dave and Jacqui McMillan. The McMillans have been MTA members for nearly 30 years and the committee congratulates them.
Eastland Regional Committee members Mike Jane, left, Kelly Stephens (Chair) and Brendon Godwin at the top of Kaiti Hill.
46 Radiator Magazine - October 2023
Radiator Magazine - October 2023 47
Every month we reply to members’ questions and comments drawn from conversations with the MTA team. Do you need advice or an answer on something? Radiator would love to hear from you.
Mathew.alderdice@mta.org.nz
Please email simon.bradwell@mta.org.nz.
"I love the new-look Radiator, especially the story about the Cook Islands member, just the ticket after a cold winter." "I have just read the latest copy of Radiator and found the piece about Sir Bob Jones very interesting, I always thought he would be an interesting person to sit down and have a chat with." "For dealerships dealing with the general public, it seems to be getting harder. Their expectations are very high, and quite often unrealistic. It would be great to have a 'dealing with difficult customers' course." It is a tough time for many at the moment and we have noticed an increase in customer complaints via our MTA Mediation team. A course covering this type of challenge is something MTA regional coordinators can facilitate if there is a need. See page 65 of Radiator for their contact details.
"Can anyone sit a New WoF course, or do you need to have a certain level of experience first?" To sit the course, ideally you should be trade qualified or have minimum of four years continual experience within the automotive sector repairing vehicles. Non-trade qualified WoF inspectors are at the discretion of Waka Kotahi. "I always called Tony Everett for mediation advice. Who should I be contacting now?" We all miss Tony, who had a 20-year career with MTA starting out in Mediation and then as sector manager for dealerships. We have three experienced team members in mediation that can give you up-to-date advice.
"MTA movie nights are a great reward for our staff and on occasions we have been taking repeat customers along as well as a reward for their loyalty." This is great to hear. With tough times for many, any reward for customers and staff can go a long way towards fostering loyalty.
48 Radiator Magazine - October 2023
For dealership issues, we have Larry Fallowfield, who has taken over Tony’s role. What are the changes to the MTA vouchers and what do the new ones look like? We have introduced MTA petrol- only vouchers in $10 and $20 denominations. There are also improved processes and design elements for the vouchers with updated colouring to match currency: blue for $10, green for $20, purple for $50 and red for the $100 voucher. You will notice new wording and enhanced security features, which include a new secure multiple-component hologram.
EVs a transformative force As a follow on from our CEs 'Scales tipping in favour of EVs' article in the August edition of Radiator I wanted to investigate and share with our members the growing popularity of micro-EVs in Europe. In the era of sustainable transportation, EVs have emerged as a transformative force, reshaping mobility and environmental responsibility. There is a wide range of EV iterations already making up the New Zealand fleet, and there may well be another one on the way: the micro-EV. Recent media reports out of Europe claim this micro version of transport is poised for a boom, with Citroen, Opel and Fiat already targeting the market, and it’s interesting to note that in New Zealand the appropriateness of microvehicles was identified as an area that needed attention under the Emissions Reduction Plan.
Their design is not new to our industry (think BMW Isetta in the 50s, and Fiat’s popular Bambina), in fact, there were a host of 'bubble' cars. The reduced size and efficient charging of micro-EVs could address two of the country’s most pressing transportation challenges, road deaths and cutting greenhouse gas emissions. Despite a myriad of variations, the current crop shares a few essential characteristics: they’re electric, with batteries that can be charged in a standard electrical outlet (no need for the special chargers used for some electric cars), they’re significantly smaller and lighter than traditional automobiles, and most are slower. Some are capped at 50kph, a few can hit 120kph. In China, a government-sanctioned class of 'low-speed electric
vehicles' are limited to a width of 1.5 metres and a top speed of 70kph. Some six million have been sold there. Although Asian micro-EVs are rarely exported, comparable models have emerged in Europe. The Swiss Microlino has a design that goes back to post-war 'bubble cars' and can reach 100kph. Smaller 'moped' cars like the Biro and the Canta are tiny enough to share bike lanes and park on footpaths. They are readily available to European buyers, with speeds typically capped at 55kph. With the charging network around the country increasing, and new
brands landing in New Zealand, the years ahead may well transform the way we all travel.
What is a micro-EV? They are probably best described as small, weather-protected urban runabouts that fall within the wide spectrum between two-wheeled EVs and traditional cars. The upside to them is they use a lot less energy to fully charge the battery and they are predominantly aimed at city commuters. They are already in East Asia, and they’re gaining popularity in Europe as well.
The Swiss Microlino EV.
Radiator Magazine - October 2023 49
FUEL AND HEAVY VEHICLE
What you're telling us
In New Zealand, literacy and numeracy skills are essential prerequisites for success, and serve as the building blocks to develop competence, adaptability, and safety within the automotive industry. MTA recently partnered with Pathways Awarua (www.pathwaysawarua.com) to offer MTA members support for literacy and numeracy solutions in the workplace. Pathways Awarua is a free, online, interactive learning platform designed to strengthen literacy and numeracy skills in contexts that are relevant to New Zealanders. With over 500 modules of increasing difficulty organised into CONTEXT
Loretta.thompson@mta.org.nz
pathways, literacy and numeracy is strengthened and also includes subjects modules such as: Heavy Vehicle & Forklift, Health & Safety, Road Code and My Money). Michael Grawe, Professional Learning Manager for Pathways Awarua, was able to offer MTA an insight into important considerations for workplace learning with literacy and numeracy. Michael's advice to MTA employers around supporting their people with literacy and numeracy in the workplace follows. • Raise awareness: Promote a culture of understanding and respect around literacy and numeracy challenges.
Encourage open conversations about learning needs. • Offer literacy and numeracy learning opportunities: Provide accessible and flexible learning options that address the specific literacy and numeracy skills relevant to the job. • Use clear communication: Use plain language in written and verbal communication. Avoid jargon and complex terminology whenever possible. • Peer support: Create a supportive environment where colleagues can help each other learn and grow. Peer mentoring or buddy systems can be effective.
involves adding and subtracting quantities, calculating costs, and keeping track of stock levels, which can help improve mathematical skills. Another example is the importance of accurate measurements and calculations where employees need to measure and calculate dimensions, such as tyre tread depth; they can also be asked to convert measurements between different units (eg inches to millimetres). Literacy also plays a crucial role, Employees often need to read technical manuals, repair guides, and safety documents. Coaches can support literacy by coaching through diagnostics using the DTC code to find the accurate solution via the technical manual and then asked to answer questions about specific procedures or safety precautions mentioned in the manual. A further example is filling out job descriptions. Employees are typically responsible for filling details about the vehicle's
condition, repair undertaken and parts needed. Coaches can improve literacy by providing templates for job descriptions and asking employees to complete them accurately, ensuring that all necessary information is included and that it's written clearly. Literacy and numeracy are crucial in the New Zealand automotive industry to ensure effective communication, accurate technical documentation, and precise measurements, promoting safety and efficiency. For literacy and numeracy support, visit Pathways Awarua.
Automotive events 2023
CONTEXT
OCTOBER General Numeracy
General Reading
Writing
Listening
NumberFacts
WordFit
PROGRESS
PROGRESS
PROGRESS
PROGRESS
PROGRESS
PROGRESS
Classic Car Run 2023 — BREWTOWN Upper Hutt Saturday 21 Oct, 10:00 am – 5:00 pm. 27 Blenheim Street, Upper Hutt. Rev up your engines and mark your calendars for an unforgettable celebration of automotive elegance. Targa New Zealand 2023 a five-day event from 24-28 October. Documentation and scrutineering on Monday 23 October 2023 at Hampton Downs Motorsport Park. Laid Out At The Lake 2023 - Saturday 28 October. Is a Minitruck and Lowrider show (other cars are welcome but they MUST be on airbags or hydraulics for entry). Held at the Great Lake Centre in Taupo. Show entry is $10 per vehicle and $2 per passenger, kids under 12 free.
NOVEMBER Road Code
Heavy Vehicle & Forklift
Health & Safety
My Money
My Community
PROGRESS PROGRESS
PROGRESS PROGRESS
PROGRESS PROGRESS
PROGRESS PROGRESS
PROGRESS PROGRESS
50 Radiator Magazine - October 2023
Tracktime Type R Track Day 2023 - Thursday 7 November - 7am Hampton Downs Motorsport Park. Timaru’s three day automotive festival 17-19 November Prowear 4 & Rotary South Island Champs, Japfest - Show & Shine - Track Festival!
Radiator Magazine - October 2023 51
TRAINING AND DEVELOPMENT
TRAINING AND DEVELOPMENT
Literacy and numeracy vital foundations
• Celebrate progress: Recognise and celebrate employees' efforts and achievements in improving their literacy and numeracy skills. • Confidentiality: Ensure that employees feel comfortable discussing their challenges and learning needs, respecting their privacy and confidentiality. Michael says, “By taking these steps, employers can create a supportive and inclusive workplace that encourages continuous learning and development, benefiting both employees and the organisation.” Supporting literacy and numeracy can be as easy as setting tasks that relate to the workplace that include, reading, writing, listening, and maths. Automotive workshops are tasked with numeracy challenges every day and often require employees to manage inventory, including ordering stock, and tracking parts. Coaches can support numeracy skills by creating and maintaining an inventory spreadsheet. This task
Advocacy update It’s been a bustling month for our Advocacy team. Here’s a snapshot of what we’ve been up to:
Rules review We are getting ahead of the Incorporated Societies Act 2022 by using the legal requirement to update our rules as an opportunity to modernise and make them work better for MTA. All members were surveyed last month and there will be more updates on this process to come.
VOSA We are working to modernise our VOSA template. This will ensure that dealers are following their legal requirements and simplify our VOSA so it is understandable. We have a first draft of the VOSA and will work with dealer members to refine it.
Government policy statement on land transport Every three years, the Government releases a draft policy statement outlining its strategy for land transport over the next decade. It explains how the Government is planning to spend the National Land Transport Fund (funded by Fuel Excise Duty and the Road User Charge) and strategic priorities. MTA participated in this consultation, advocating for our members’ interests, and for the
safety of land transport. Amongst other things, our areas of focus were making sure the Government knows: • the Warrant of Fitness needs to be reviewed and updated • the National Land Transport Fund should prioritise road infrastructure and upgrades to ensure that our roads are built to last • the Government needs to work with industry to ensure that climate targets and strategies related to our fleet are workable in New Zealand’s market.
Letter to Ministers about the personal banking market study The Commerce Commission has recently closed consultation on its preliminary issues paper on the market study into personal banking services. The market study
52 Radiator Magazine - October 2023
weaves into the current concerns surrounding the cost of living and aims to ensure fair pricing for consumers. We raised that the market study fell short by not covering banking services for small and medium-sized businesses. If the bank is offering our small and medium businesses unfavourable terms, these costs are ultimately passed on to the consumer. In our submission, we urged the Commission to broaden the scope to tackle the whole issue, as focusing on one aspect will limit the solution. As we inch closer to the elections, the horizon promises a flurry of governmental consultations. From now until Christmas, it promises to be a whirlwind for the Advocacy team as Government moves out of election mode and back into governing.
Jeremy.howe@mta.org.nz
Prabha.raman@mta.org.nz
Misconduct matters Last month we wrote in general about the perils that you can face as an employer in Aotearoa New Zealand. This month, we are going to take a deeper dive into one of the most contested areas of employee relations: misconduct. Misconduct is the formal term for a whole range of bad behaviour that your staff can commit, from ignoring an instruction, to punching a colleague or stealing money from the till. This can be broken down into two broad categories: serious misconduct and misconduct. As the name suggests, serious misconduct is a more significant act of misconduct. Serious misconduct can destroy or undermine the relationship of trust and confidence between an employee and employer and may justify dismissal without notice. However, what constitutes serious misconduct will vary from place to place. For instance, on a building site, not wearing the right uniform (safety equipment) could be serious misconduct as it endangers the health and safety of self and others, but it's unlikely to be serious misconduct if you forget your uniform and you work at a supermarket.
There are a few things that will normally be serious misconduct regardless of where you work. These include: • theft or fraud • violent behaviour towards staff/ customers • use of illegal drugs at work. ‘Regular’ misconduct is more minor misbehaviour and will not allow you to dismiss the employee unless they have previously been given warnings, including a final warning, about similar misbehaviour.
With all misconduct, there is a very clear process that you need to follow. Not following the right process may result in the employee being able to raise a personal grievance for unjustified dismissal and cost you a lot of time and money - so it’s important to get it right. This is where the HR team at MTA can support you. With highly skilled HR advisors, we can guide you through this maze of rules and regulations to ensure a healthy employment relationship.
Radiator Magazine - October 2023 53
HR ADVICE
ADVOCACY
Maya.polaschek@mta.org.nz
Following on from some of the regional events and committee meetings I have attended, we thought it would be a good time to reintroduce the Sector Manager evenings. The purpose of these events is to engage directly with you, the member and discuss all things automotive that resonate in your workshop. We will be talking on a number of the key items we have been working on and some of the smaller issues that you might come across in your day to day duties
Glen.mcgarry@mta.org.nz
name in the draw and build your network with other MTA members from the region. If you are not able to make it on the night, don’t worry we will also have a chance for you to enter the draw. Please keep an eye out on the national and regional eDM’s for information, dates and locations. We will be starting this month.
50%
0.5M
0.4M
45%
0.3M
40% 0.2M
35% 0.1M
Jan
Sum of WoF Pass
Feb
Mar
Sum of WoF Fail
The table (right) highlights the monthly faults across New Zealand as recorded by the Vehicle Inspector. This is for every failure entered, so could display multiple component failures for one vehicle.
54 Radiator Magazine - October 2023
Apr
May
WoF Fail Percentage
Jun
Jul
Aug
Sep
30%
WOF Fail Percentage
The graph right demonstrates the total amount of WoF inspections being carried out across New Zealand. It highlights the total pass and fail numbers of inspections, along with the average Inspection fail percentage month on month. We are consistently seeing an average fail rate of around 30 percent each month.
that could be of benefit. As written in my September article, we will also be bringing along two of the top Digital Decelerometer’s currently on offer. The idea is for members to have a go with the new meters and be able to compare side by side, so you can make your own decision as to which avenue to go down if you require to purchase one. Please don’t forget, we will be giving these away to an MTA member after our Sector Manager evenings have concluded, in March. So come along, get your
Tyre blowouts are typically caused by various factors, including deteriorating tyre conditions, agerelated wear and tear, improper inflation, or impact damage. These are the primary causes to be mindful of. Recently, I received a call from a concerned MTA member regarding another motorhome that had experienced a tyre blowout. This incident resulted in significant damage to the vehicle, but fortunately, no injuries were sustained. It serves as a timely reminder that the season for motorhomes, caravans, and boat trailers preparing for summer travel is upon us. Because motorhomes and trailers are often not used regularly, their tyres may have exceeded their expected lifespan, generally estimated at five years or 50,000 kilometres. While the tyres may appear to have adequate tread, they may have perished sidewalls or experienced perishing between the treads due to age or exposure to the elements. They could have been parked with one side facing north, remained stationary in the same location for months, or undergone previous puncture repairs. These are examples of conditions that can lead to tyre degradation by allowing water to seep into the tyres, causing the
Larry.fallowfield@mta.org.nz
steel belts to rust and eventually delaminate or separate. Although manufacturing faults are possible, they are less likely, especially with major brands that produce tyres in large global volumes. This kind of degradation may not be detected during a WoF/CoF inspection due to the time interval between inspections. If inspections are performed, some extra time should be allocated to examine the tyres. If regular contact is maintained with customers, they can be scheduled for a tyre inspection before the busy summer season. Alternatively, emphasis can be placed on the importance of conducting a self-check, not just for tread depth but also for signs that could lead to a blowout. This information can be communicated through flyers or the website.
Resolving the issue If this problem is encountered, the
following steps should be taken: • inspect the casing and tread for signs of perishing or rust on the steel belts (if possible) • check the date of manufacture, located on the side wall of the tyre • eg the image below shows the tyre was manufactured in the 15th week of 2020 - 2N31520 • determine if there has been a previous puncture repair, and if so, when it was done • assess where the vehicle or trailer is typically parked - whether it is exposed to the weather and/or facing north • verify the tyre pressure and ensure it aligns with the manufacturer's recommendations • look for signs of wear and tear or impact damage on the tyre or the wheel • consider when the vehicle was last moved or how regularly it is moved.
Radiator Magazine - October 2023 55
COLLISION REPAIR
Sector Manager nights
Sum of WoF Passes and sum of WoF fails
REPAIRER
Motorhome and trailer tyre blowouts
Testing times for vehicle dealers Highs and lows so far in 2023 have been felt across the new, used, commercial and motorcycle sectors, with overall sales still tracking behind last year, and as the purse strings tighten, we’ve more issues coming through our mediation team. There have been more detailed complaints lodged that are good at highlighting areas in the Consumer Guarantees Act (CGA) that applicants think are relevant to their cases. It appears some people are looking for ways to get out of what could now be unaffordable purchases or unaffordable payment plans. Given the current economic situation, we can see more people defaulting on loan payments or looking to get out of repayment contracts. This pressure will be reflected in more customers being difficult and even more demanding. Our team has also seen an increase in people looking for compensation for a range of matters, such as faults post-purchase, perceived misrepresented vehicles, faulty coil packs, water leaks, rattles and engine failures. There has even been a complaint about being unable to tow a trailer.
Larry.fallowfield@mta.org.nz
Some of the interesting or more unusual cases that MTA’s Mediation team has dealt with recently bring home challenges faced by the industry. For example, a client purchased a second-hand 2019 car from Dealer A in 2020 and it recently blew an AC hose. Due to its new location, it was taken to Dealer B who, in agreement with Dealer A, rectified the blown hose. Since then, the owner complained of a whine in its AC compressor pump and believed the manufacturer and or dealer B should replace it at no cost even though the vehicle had now done an extra 40,000km, was more than three years old, and was outside the manufacturer’s warranty. The hose was replaced under goodwill by the manufacturer after the customer jumped up and down. The compressor noise wasn’t a fault and was a characteristic of the compressor. Dealer B offered to show the buyer a couple of similar vehicles so he could hear they all make that noise, but the customer didn’t want to know. He’s still pushing for a free replacement of the compressor. Some complaints have merit, but some don’t. Between June and
August 2023, more than 200 cases involving dealers came to our Mediation team. Less than six per cent of those cases involving MTA members ended up at the Motor Vehicles Disputes Tribunal (MVDT). Recently a member in this space passed on his feedback, saying the MTA team has been instrumental in helping them to resolve issues before they get to the tribunal. With more customers heading down the tribunal pathway, dealing with complaints has become critical. Over the past decade, cases going to MVDT have doubled, from 249 in 2013 to 582 in 2022. The MTA’s manifesto – 'Driving New Zealand Forward': Future Proofing the Automotive Industry – was launched at Parliament on 9 May. In this document, we made a call for the next Government to consider amending the CGA to give courts and tribunals discretion to allow for vehicle depreciation and use in some cases. It has been several years since this act’s provisions for vehicles were last amended. A rethink is needed on how they might best apply moving forward.
567
568
582
494
454 385 249
251
2013
2014
282 2015
2016
56 Radiator Magazine - October 2023
2017
2018
2019
Brand performance Toyota led the month with 34 percent of the sales, followed by Ford with 1,125 units and Mitsubishi rounding out the top three with over 1,000 sales for September. Tesla Model Y was the top selling newmodel with 697 units, closely followed by the Toyota RAV4 with 683 and 15 percent of the sales for the month, the Toyota Hilux came in third with 540 units sold for 11percent market share for the month along with the Ford Ranger. Top 15 models include: 8 SUV, 3 Cars, 3 Utes and 1 Van.
2020
2021
2022
TOYOTA
2,644
34.0%
FORD
1,125
15.0%
MITSUBISHI
1,006
13.0%
TESLA
760
10.0%
MG
467
6.0%
SUZUKI
417
5.0%
HYUNDAI
358
5.0%
KIA
341
4.0%
MERCEDES-BENZ
286
4.0%
VOLKSWAGEN
270
4.0%
Top 15 New Models - September 2023 Model
Electric MG4 came in seventh, selling 250 units in the month.
DRIVE TECHNOLOGY MIX:
MVDT MATTERS DEALT WITH BY YEAR 586
So far this year, the market has experienced a further 2.5 percent decline this month, resulting New Vehicle Market Passenger and Commercial - Sept 2023 in an 8.9 percent decrease over the course of 25,000 nine months. In a positive turn, September saw an 11percent increase compared to August 2023, with 10,909 units sold, although it 20,000 remains 27percent lower than September last year. The number of new passenger vehicle 15,000 registrations in September totalled 8,150, marking a 23 percent drop compared to 2021 the same month last year and a cumulative 10,000 decrease of over 6 percent for the year. 2022 New commercial registrations amounted to 2,759 in September, indicating a 36 percent 5,000 decline compared to the same month last year 2023 and a 15 percent decrease for the YTD period. 0 September stands neutral, ranking fifth Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec among the trading months in 2023. Sales are gradually rebounding, partly due to June's robust numbers. With the evolving General election, the upcoming Top 10 New Vehicle Brands - Sept 2023 months may remain uncertain, influencing the ongoing recovery and Brand September units Monthly % year-end unit sales.
ICE dropped another 3 percent from last month down to 54 percent, Hybrid is also down to 20 percent, but EV is the big mover up 10 percent from last month to 19 percent, and PHEV down slightly to 7 percent in the fuel type category.
September units Monthly %
TESLA MODEL Y
697
15%
TOYOTA RAV4
683
15%
TOYOTA HILUX
540
11%
FORD RANGER
514
11%
MITSUBISHI ASX
286
6%
TOYOTA COROLLA
269
6%
MG4
250
5%
MITSUBISHI OUTLANDER
220
5%
TOYOTA YARIS CROSS
211
4%
MITSUBISHI TRITON
198
4%
SUZUKI SWIFT
188
4%
TOYOTA HIACE
176
4%
MITSUBISHI ECLIPSE CROSS
157
3%
FORD EVEREST
155
3%
FORD ESCAPE
154
3%
Radiator Magazine - October 2023 57
MARKET OVERVIEW
DEALER
New vehicles
The used import sector had its fourth best month of 2023 with 9,351 units – up 18 percent versus same month last year. YTD the used import market is still tracking behind last year by over 8 percent. Toyota was again the brand leader with 4,528 or 51 percent of the units sold during the month of September, followed by Nissan with 1,408, and Mazda 891.
Motorcycles
Used Vehicle Market Passenger and Commercial 30,000
25,000
20,000 2021
15,000 2022
10,000 2023
5,000
Brand and model performance
0
Toyota’s top-selling Aqua captured 27 percent of the month’s sales or 1,628 units, along with the Prius at 1,067, followed by the Nissan Leaf entering the top 3 with 450 units.
Nissan Leaf came in at number 3 with 450 units and 8 percent of the market share for the month.
DRIVE TECHNOLOGY MIX:
Hybrid is steady in this space with just over 53 percent, ICE is tracking at almost 39 percent, EVs up 1 percent to just over 5 percent, and PHEV coming in at mid-2 percent.
58 Radiator Magazine - October 2023
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Top 10 Used Import Brands - September 2023
TOYOTA NISSAN MAZDA HONDA SUBARU MITSUBISHI SUZUKI BMW VOLKSWAGEN LEXUS
September units
Monthly %
4,528 1,408 891 666 389 261 225 182 164 140
51% 16% 10% 8% 4% 3% 3% 2% 2% 2%
Top 15 Used Import Models September units % of total TOYOTA AQUA
1,628
27%
TOYOTA PRIUS
1,067
18%
NISSAN LEAF
450
8%
TOYOTA COROLLA
386
6%
NISSAN NOTE
371
6%
MAZDA AXELA
326
5%
HONDA FIT
312
5%
TOYOTA C-HR
225
4%
MAZDA DEMIO
222
4%
SUBARU IMPREZA
194
TOYOTA HIACE
This month, new motorcycle market sales have reached the third-highest volume of units for the year, totalling 740 units, marking a 20 percent increase from the previous month. However, they still lag behind last year's sales by 10 percent, and the overall year-to-date figures are down by just over 13 percent. Of the 740 units, 619 were in the over60cc category, while 121 units were sold in the under-60cc category. In the realm of used imported motorcycles, this month saw the highest sales of 2023, with 130 registered units. Harley Davidson led the pack with 34 units, accounting for 29 percent of the total monthly sales, followed by Ducati and Honda with 16 and 15 units, respectively.
New Road Registered Motorcycles and Scooters 1,400
1,200
1,000
2021
800
2022
600
2023
400
200
Jan
Feb Mar Apr May
Jun Jul
Aug Sep Oct Nov Dec
Brand and model performance Honda is back on top with 24 percent of the units sold in the month, followed by Suzuki with 87, and Yamaha with 63 and Forza rounding out the top 10 with 31 units. Top-selling models were Honda CT125 workhorse with 37 units and 16 percent of the total monthly sales, followed by Suzuki DS250, and the TNT Roma still in the top 3 with 9 percent of the units sold.
Top 10 Motorcycle Registrations by Brand Sep 2023 % Chg YTD
HONDA
138
24%
SUZUKI
87
15%
YAMAHA
63
11%
KAWASAKI
51
9%
3%
KTM
46
8%
168
3%
HARLEY DAVIDSON 40
7%
MITSUBISHI OUTLANDER
163
3%
ROYAL ENFIELD
39
7%
SUZUKI SWIFT
160
3%
BMW
36
6%
NISSAN X-TRAIL
159
3%
TRIUMPH
36
6%
NISSAN SERENA
145
2%
FORZA
31
5%
Royal Enfield Super Meteor 650 sold 12 units during September
Top-selling Models - September 2023 HONDA CT 125 SUZUKI DS250 RLM3 TNT MOTOR ROMA FORZA CICLONE SUZUKI UZ50 HONDA XL 750 FACTORY BUILT VIVA HONDA CBR 650 ROYAL ENFIELD SUPER METEOR 650 FORZA CAPRI KAWASAKI EX 400GPFNN ROYAL ENFIELD CLASSIC KTM 390 ADVENTURE YAMAHA MT03LA N HONDA CT125
37 25 21 15 15 14 12 12 12 11 11 11 10 10 9
16% 11% 9% 7% 7% 6% 5% 5% 5% 5% 5% 5% 4% 4% 4%
Radiator Magazine - October 2023 59
MARKET OVERVIEW
MARKET OVERVIEW
Used import vehicles
CLASIFIEDS
Autosure mechanical claims assessor AUCKLAND, NORTH SHORE Want to get off the tools? We’ve got a great role for you! Use your broad knowledge of makes and models to help our DPL Insurance policyholders with claims. Great team environment in well-established business.Contact Wayne on 027 598 8050 or wayne.hynes@autosure.co.nz.
Auto mechanic/technician – WANGANUI Guthries Auto Care Wanganui is looking for a qualified Automotive Mechanic and a Service Technician that can diagnose, problem solve and work unsupervised. Email your CV to guthriesauto@xtra.co.nz or contact Paul for more information 06 347 9881.
Panelbeaters and Painters AUCKLAND (Onehunga) Auckland Panel and Paint requires additional top skilled tradesmen. Two branches in Auckland City and Onehunga. Great wages, with an emphasis on training (CRA Trainer of the year 2022). Benefits include Health care and flexible hours. Assistance with relocation if required. Ph: 021 888 000 or bob@rabon.co.nz.
Automotive technician/WoF TAUPO Morrell Motors is an award winning, multi-franchise dealership requiring a qualified Automotive Technician to join our team. WoF certificate an advantage. Contact Mark Morrell, mark@morrellmotors.co.nz or phone 021 759 070.
Motorcycle technician TAURANGA Bayride Motorcycles is on the hunt for an experienced mechanic, WoF authority preferred. We service Aprilia, Triumph and Yamaha motorcycles. Contact Catherine@bayride.co.nz Phone: 027 348 4792.
Automotive technician WELLINGTON European vehicle workshop specialising in Porsche. The role requires problem solving and diagnose faults in a wide variety of modern and classic vehicles. Work ranges from basic service and WoF through to engine and gearbox rebuilds, auto electrical, performance modifications and electric cars. Email CV and cover letter to office@powerhaus.net.nz. Phone: 04 4998715.
Mechanic KUMEU, RODNEY Small busy workshop looking for a mechanic with recognised qualification in the automotive industry or acceptable time served. WoF authority a bonus. Great communication skills and ability to work under pressure essential. Email Mike: admin@manukaautomotive.co.nz.
Motorcycle technician AUCKLAND (Takapuna)
Qualified technician required for busy Service department. Great team with a new well-equipped Service department. A WoF authority is preferred but not essential. Please contact Sandra – sandra@cyclespot.co.nz.
Mechanic/WoF inspector – KAIKOHE
Looking for a qualified automotive technician with WoF authority servicing and mechanical repairs. Clean New Zealand driver licence. Phone Richard 09 401 0155 or email CV to office@kaikohepanelbeaters.co.nz.
Senior technician TAURANGA Herbs Vehicle Repairs are in search for a Senior Technician to join our team in our Central Tauranga based workshop. If you are capable of carrying out all types of mechanical repairs in our busy workshop that will keep our customers happy then we would like to hear from you. Please contact us at herbstauranga@gmail.com or call us on 07 577 6535.
Automotive technician AUCKLAND Giltrap Nissan (Auckland) part of the Giltrap Group is seeking a Qualified Auto Technician with fulltime WoF Inspector certificate. We offer a well-equipped workshop along with continuous and ongoing training. To apply, please email your CV to Javed at: jsoyab@giltrapnissan.co.nz.
Estimator/Branch manager AUCKLAND Auckland Panel & Paint Group Ltd require an individual with a proven track record. Hours are Monday to Friday 7.30am to 5pm · Strong experience in panel and paint estimating · Familiarity with IAG systems and processes. · Industry software knowledge including ORM and Partstrader · Knowledge of the iBodyshop estimating system would be an advantage. A competitive salary package will be offered. Relocation allowance is negotiable for candidates within New Zealand. Applicants for this position should be a NZ citizen or permanent resident. Contact Ph: 021 888 000 or bob@rabon.co.nz.
Qualified mechanic BIRKENHEAD Busy workshop looking for a qualified mechanic to work on various makes of cars. Hours: Monday to Friday 8am to 4:30pm. WoF authority preferred, but not essential. Email CV to birkenheadcarrepairs@xtra.co.nz
Automotive technician HAVELOCK NORTH
We require a mechanic with WoF authority, not frightened of being busy and can work on a variety of vehicles, be reliable and trustworthy. Email: mcclintockmotors2014@gmail.com if interested along with your c.v.
Parts advisor MATAMATA
We are requring a parts advisor to join our dynamic team of eight. This role involves finding, ordering and delivery of parts. Contact us on 07 888 7579 or office@onsiteae.co.nz.
Automotive technician NEW PLYMOUTH A great opportunity for a motivated, qualified technician to join our growing team. You will have a full drivers license, be trade and WoF certified or have the ability to obtain. No weekend work required. Phone: 06 758 3535.
Automotive technician/mechanic HASTINGS DC Autocare require an experienced technician/ mechanic. We are Hastings’ VTNZ Certified Repairer. Full NZ drivers licence. NZ or equivalent automotive qualifications. (3rd year apprentices will be considered) Ability to work unsupervised. Email CV to admin@dcautocare.co.nz or contact Dylan 06 878 8138.
60 Radiator Magazine - October 2023
Mechanic/WoF Inspector AUCKLAND
Busy Automotive workshop - Auckland Howick Central. Are seeking a mechanic with any experience. Contact Vlad: 021 261 2604 or email: info@somarservice.co.nz.
Automotive technician NORTHLAND
Busy workshop looking for an Automotive Technician preferably with WoF authority. Contact Luke on 021 111 5683.
Senior technician/ Foreman PAPAMOA Work, play and enjoy life on the beach. Relocation costs may be subsidised. For a qualified, 10yrs+ experienced mechanic, we offer competitive pay. Send CV to jobs@coastalautos.nz.
Automotive mechanic/technician MANUKAU CITY We are a busy workshop who prides themselves on quality workmanship and customer service. Needs to be able to work unsupervised, have good diagnostic skills and be able to work on a wide range of vehicles and a full driver licence with New Zealand residency or a valid work visa. Email: workshop@autoking.co.nz. or phone: 09 262 1271.
Estimator WELLINGTON If you have automotive industry experience and you are committed to providing exceptional customer service, then we want you. The role has responsibility for detailed estimates. Also involves liaising with technicians on requirements for parts and/or specialist sub-contractors. Send CV and cover letter to Mike Tustin at enquiries@tustins.co.nz or call 021-771 685.
Automotive technician INVERCARGILL
We are looking for a new mechanic, or suitably qualified person to join our team. NZ licence and residency minimum requirements for the job. AVI preferred. Class 2 and 6 licences an advantage. Scan tool experience a plus too. A decent wage and conditions offered.Apply with CV to Dayal at gckapiti@gmail.com or call: 021 329257.
New car dealership, Southland Vehicle Sales has a long term opportunity available for a qualified mechanic to join the team working on Kia and Hyundai vehicles. Please contact Mark Lee on 021 0832 3373 or mark@leerecruitment.co.nz.
Automotive technician GISBORNE
We are looking for an experienced technician who prides themselves on quality workmanship and outstanding service. By joining us you get a modern workshop with comprehensive diagnostic equipment and ongoing training and development with our Nissan, Isuzu and Hyundai franchises. Send your CV to Justin @ justin.kent@enterprisemg.co.nz.
Diesel mechanic WYNDHAM Enthusiastic diesel injection technician with common rail experience to join a thriving rural garage with a fully equipped diesel fuel injection facility. Generous package to reflect experience of applicant, with possibility for future investment into the business. Email: redbarron222@gmail.com or ph 0272 417614.
Motorcycle technician NELSON We require a qualified technician to work us in our well-established Honda dealership. The successful applicant will need to be honest and hardworking, have a clean driver’s licence, attention to detail and the ability to work with our existing staff of nine. Contact Ian on 027 221 9162.
Mechanic – TAUPO AREA
Automotive technician PAHIATUA
Qualified mechanic required for busy workshop. Must be able to work unsupervised. A WoF authority is preferred but not essential. Great team with new, well-equipped workshop. Contact Heather on 027 244 2331.
We are looking for a motivated, qualified technician to join our small friendly team. A WoF authority is preferred but not essential. Contact Kevin at laskeysauto@xtra.co.nz. or 021 803 238.
Situations vacant South Island
Service advisor PAPAMOA To ensure customers have an excellent experience, you’ll be a person who is passionate about providing outstanding customer service. Email your CV to jobs@coastalautos.nz.
WoF Inspector/technician TAURANGA Earn more money then you are currently, come and work with us. We offer a family friendly environment. Email: tauranga@midasnz.co.nz. Phone: 021 102 9743.
Mechanic WOODVILLE We’re looking for a qualified mechanic to join our busy country workshop. Focused on friendly service, we cover diagnostics to engineering. WoF certification beneficial but not essential. Phone: 06 376 5239.
Automotive tech/WoF Inspector TE AROHA
Immediate start. Qualified or equivalent experience and WoF authority are required. We offer excellent working conditions. Please email CV to: service@summitmotors.co.nz or call Garth on 021 511 911.
Businesses for sale
Mechanic/AVI KAPITI COAST
Automotive technician SOUTH CANTERBURY South Canterbury Honda service centre, after hours AA roadside contractor and carry out salvaging throughout the district. Must hold a full driver’s licence, have excellent diagnostic skills, time management and be a team player. Call Alan on 027 228 9584 or email alan@vaughanmotors.co.nz.
Automotive technician KAIAPOI A busy general repair workshop looking for an experienced technician, with a current WoF certificate. Contact Jason on 027 918 8685.
Qualified mechanic CHRISTCHURCH We require a fully qualified mechanic with current warrant of fitness inspector ticket. Email: office@blighsroadservicestation.co.nz. Phone: 021 085 64498.
Automotive technician DUNEDIN Opportunity for a qualified/experienced Automotive Technician to join our friendly team in our busy Dunedin workshop. WoF Certified preferred but would be happy to help you get qualified. Competitive remuneration. Contact Garry 0274 545 040 or email: bgapplegarth@xtra.co.nz.
Automotive technician DUNEDIN Dj Auto is looking for an experienced technician to work along side three young men. The ideal candidate would be adaptable and have a passion for cars or engineering. Position would be 25-40 hours per week. Contact Thomas Laue on 03 4730 068.
Mechanic/WoF Inspector BALCLUTHA Seeking a full time qualified, motivated Automotive Technician to join our friendly team at our busy workshop, hours: Monday to Friday. Preferably with WoF authority. Full NZ drivers’ licence. We service all makes and models. Phone Allan Finch on 027 768 6697.
Automotive technician TASMAN We are looking for a Senior qualified technician to join our team. Preferably with WoF authority. We are a mechanical workshop/service station and an AA Breakdown contractor. We would be willing to offer assistance with relocation and finding accommodation. Email chris.perrysauto@gmail.com with CV or contact owner Chris Atkins 021 540 286.
Businesses for sale Automotive Workshop/Service Station – TASMAN Situated in Mapua in the middle of the Tasman Bay. Lots of opportunity to grow an already very busy business. All equipment has been replaced over recent years. 20k invested this year alone. AA roadside contractor. Owner prepared to assist with transition. For information call Chris 021 540 286 or email chris.perrysauto@gmail.com.
Automotive Workshop & Rental Car Agency AUCKLAND (Northshore) Well established with strong customer base, operating since 1990. Automotive workshop 4 bay 2x2 post hoists, tyre bay, WoF site, brake lathe, SAM computer system and more. International Rental Car agent. This is a 5 to 5.5 day operation with room to expand. Owner retiring. Please contact 0274 887721 for more information.
Automotive Workshop AUCKLAND (Howick Central)
Long time successful business. High customer base. 2x2 post hoists, one pit plus more. WoF site. For information email: info@somarservice.co.nz.
Automotive Workshop HAMILTON Well established since 1997. 300sqm workshop with 3 hoists, 10+ car parks. Well set-up workshop with a large client base and SAM computer software. Please call 021 790 651.
Panel Repair shop PALMERSTON NORTH Well-equipped panel repair shop. Established over 55 years. Owner retiring. Chassis machine, measuring system and hoist etc. Loyal customer base. Close to town centre. Ph: Terry 0274 844758.
Heavy Vehicle Workshop GREYMOUTH Looking for a lifestyle change and want to run your own business? Come to the affordable West Coast. A well established business with a strong customer base, service and quality workmanship. Service pit, pit jack, truck hoist and 2-post hoist for light vehicles. 3 qualified mechanics and an apprentice. Email office@dtmechanical.co.nz.
Automotive Workshop NAPIER A great opportunity to live and work in Napier. This Automotive Workshop has 4 bays with 2 hoists (1 x 4 & 1 x 2 post hoists). Plenty of onsite parking and great location. For more information Call Glenn on 027 442 1090 or email info@taradaleservicecentre.co.nz.
Auto Workshop CANNONS CREEK Established 2000. - 3 bay workshop - 3 x two post hoists, - large amount of specialist equipment * 5 - 6 WoFs daily * Plenty of services and tune-ups * Brake repairs and scanning for faults and repairs * Good tyre sales. For further information contact Mike 027 484 1579 or Pasetto 0271 800 890.
Automotive Workshop – AUCKLAND (Mt Eden) Established 1980. Located Mine Road, Mt Eden Road. 2 x 2 post hoists, 1 x 4 post hoist. Tyre bay with tyre and balance machine. WoF site. Just bring your own staff. High quality client base. For more information Email: johnbiparva@yahoo.com.
Services VIRM In-Service Certification Questionnaire pack Training resource for prospective and current VIs. 14 questionnaires, marking and certificate of completion. Contact Fliss, Business Systems Sorted. Phone: 022 151 1243. Email: fliss@businesssystemssorted.co.nz. www.businesssystemssorted.co.nz.
QMS and PRS Manual (Administration) Help and guidance for those working in the WoF Inspecting Organisation space. I provide a preassessment check, to get your QMS up-to-date before your next Waka Kotahi visit. I'm happy to take calls from anywhere in the South Island. Acceler8 Automotive Solutions www.acceler8.co.nz. Phone: Chris Lambie 027 442 0899.
Need some help? Simple, personalised H&S system, documented policies & procedures, hazsub inventories & office optimisation service - clearing the clutter! Contact Fliss, Business Systems Sorted 022 151 1243. Email: fliss@businesssystemssorted.co.nz. www.businesssystemssorted.co.nz.
To advertise your Situations Vacant ad or Business for Sale in this section please email: radiator@mta.org.nz. Free for members up to 30 words. Adverts will appear until the position has been filled or the business sold.
Radiator Magazine - October 2023 61
CLASIFIEDS
Situations vacant - North Island
AUTO EXCHANGE
Andrea Andrew WoF Consultant
Call
to buy & hire nationwide!! From $45+
National Service available • PRS, QMS and EVIRM Training Stress-free annual performance assessments• On-site AVI competency assessments (specific areas) 40 Brisbane St , Sydenham CHCH
197 Archers Rd, Glenfield
Phone: 021-2777-228
64 Hamatana Rd, Snells Beach Auckland
www.alleuroparts.co.nz 0800 255 387 parts@alleuroparts.co.nz
Email: andrea@wofconsultant.co.nz www.wofconsultant.co.nz
Parts for - Audi l VW l Skoda l BMW l Mini l Jaguar l Land Rover l Peugeot l Volvo l Citroen l Renault l Saab l Fiat l Ford Europe l Alfa Romeo
Visit autocar.co.nz for our comprehensive list of new car and bike prices including clean car discounts
Wood Eng. Services Ltd.
s Vi
it u
Ph: (09) 576 9498 Fax: (09) 576 9480
s@
www.ringge
o.n c . r a
z
quality parts for quality cars
Approved Distributors of: Automotive Air Compressors
Subscribe at autocar.co.nz or call us on 0800 692 782
15B Polaris Pl, East Tamaki, Auckland
0800 269 772 | parts@sdeuropean.co.nz
BMW | MINI | AUDI | SKOdA | VW
Oils and Additives
Dismantling new stock weekly
Smoko Stumpers
Efficiency Technologies Friction Parts Drive Solutons for Cars
Also stocking thousands of
new mechanical parts WINDOW REGs
SUSPENSION
Cooling
Filters Timing kits Oil Pans Door Catches AND MUCH MORE!
Suspension
TYRE WHOLESALES - New Zealand WIDE Supplying to the Trades
• Quality brands • Premium & Budget
1. Mercedes 2. Ferrari 308 GTS 3. 1.5mm 4. Nissan 5. Italy
tyres • Excellent profit centre for tyre shops and garages
HOROTIU, Waikato
WWW.SDEUROPEAN.CO.NZ
62 Radiator Magazine - October 2023
PH: 0800 80 90 96
Answers from page 27.
EMAIL: blairs@blairs.co.nz WEB: www.blairs.co.nz
Radiator Magazine - October 2023 63
AUTO EXCHANGE
New Sth Island Branch Open 40 Brisbane St Sydenham Christchurch 8023 03 222 2457 for the biggest range of specialist auto tools
Don’t have the tools for that tricky repair?
027 539 4010
mike.burd@mta.org.nz
SOUTH AUCKLAND
SCOTT GORDON Team Leader 0800 001144 mta@mta.org.nz
The region executive committees meet approximately every six weeks and all MTA members are most welcome to attend. The more you get involved, the more you can benefit from membership. Just contact your coordinator or region chair to check the dates of the meetings in your region.
KAIMAI
Amy Lai
Region Coordinator 021 292 7652 amy.lai@mta.org.nz
JENNY FOY Member Support Officer
MARK MOWBRAY
Kim Preston
Regional Events Coordinator Team Leader 027 280 0707
027 270 2665
mark.mowbray@mta.org.nz
kim.preston@mta.org.nz
Region Chair 022 014 7802 dan.taylor@toiohomai.ac.nz
Natalie Campbell
Member Support Officer
COOK STRAIT
0800 001144 Natalie Campbell
Region Coordinator 021 414 665 natalie.campbell@mta.org.nz
NICK MILLS 027 2099 494
James Candish Region Chair 027 226 3053 jc@vva.co.nz
nick.mills@mta.org.nz
LOWER NORTH ISLAND & UPPER SOUTH ISLAND
Kelly Stephens
Region Coordinator Region Chair 021 414 665 027 366 0050 natalie.campbell@mta.org.nz kstephens@hbtoyota.co.nz
TODD SPENCER
mta@mta.org.nz
Region Chair 021 268 1781 rob@supershoppealbany.co.nz
Dan Taylor
CENTRAL WEST CENTRAL NORTH ISLAND
Rob Wilson
EASTLAND
0800 001144 mta@mta.org.nz
NORTHERN REGION
Shannon Morbey
Region Coordinator 021 031 0075 shannon.morbey@mta.org.nz
MITESH PATEL
Alex Bilton
Region Chair 027 261 6487 biltonnz@gmail.com
COAST TO COAST
Member Standards Coordinator 0800 001144 mta@mta.org.nz
DANNY GARRICK
027 478 0593 danny.garrick@mta.org.nz
Jody Worsfold
Region Coordinator 021 152 8232
jody.worsfold@mta.org.nz
LOWER SOUTH ISLAND
SAVANNA CAINE
SOUTHERN MAINLAND
Dave Boot
Region Chair 0275 768007 www.evcity.kiwi
AORAKI EAST COAST
Reception 0800 001144
MIKE GREENE
027 497 1568 mike.greene@mta.org.nz
64 Radiator Magazine - October 2023
mta@mta.org.nz Katrina Garrett
Region Coordinator 021 225 5528 katrina.garrett@mta.org.nz
Leslie Baxter
Region Chair 03 208 1234 leslie@carnabycars.co.nz
Jody Worsfold
Region Coordinator 021 152 8232
jody.worsfold@mta.org.nz
Hamish Miller
Region Chair 021 706 503 hamish.miller@op.ac.nz
Radiator Magazine - October 2023 65
REGIONAL CONTACTS
MIKE BURD
MEMBERSHIP SUPPORT
MEMBERSHIP ADVISORS
UPPER NORTH ISLAND
We encourage all members to attend the training courses, professional development opportunities or networking events taking place in their areas. Our region coordinators will let you know what’s on and when. They are also keen to hear your ideas for other training or get-togethers that you’d like to take part in.
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Ready to start your success story? If you work in the automotive industry, you could be eligible to apply for a 2024 scholarship.
The DEKRA Training Academy is an online Learning Management System (LMS) specifically designed to help you maintain your Quality Management System (QMS). Our packages are recognised by Waka Kotahi, ensuring your team maintains your WoF Authority. Whether you‘re taking your first steps or an experienced pro, our packages are designed to suit everyone.
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