2025–2027 Strategic Directions

Leveraging our Foundations Overview: This pillar focuses on our commitment to financial sustainability, improving our operational and digital model, and ensuring we support all staff to help build a future-focused learning culture.

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By 2027 MS Plus will realign and grow our philanthropic fundraising program.

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We will grow and diversify our service offering

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We will re-establish a corpus, while maintaining our strong focus on effective stewardship.

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We will transform our operating model, our digital model and our systems to ensure improved efficiency and productivity, and build a united, future-focussed, learning culture.

Increasing our Impact Overview: In this pillar, we agree to consolidate our services to grow. In Increasing our Impact, we will ensure our services are evidence-informed, strategically directed and genuinely impactful; empowering people with neurological conditions to access our services at every stage of life.

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By 2027 we will have established a leading-edge, integrated, client-centred program delivery across NDIS, Employment and Aged Care services to help clients reach their goals.

We will have further embedded Wellbeing Centres in key areas in Victoria, NSW, TAS and ACT, and we will have grown our virtual services.

We will have consolidated Care for You at Home and sought opportunities to grow the provision of services to the +65 community.

We will have developed a mature business development and sales program to ensure clients can easily access the services they want to engage with.

Activating our Community Overview: This pillar holds our commitment to grow and strengthen the community of individual Australians and organisations who connect with our Aspiration, our Purpose and our Values, and people with MS and other neurological conditions who choose our services.

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By 2027, clients will experience better service integration, demonstrated through improved referral pathways and service navigation to and from our services and those of our partner agencies, and beyond.

Our value proposition (what we do better than anyone else) will be defined, well understood and begin to deliver measurable connection with clients and their families, donors, partners, health professionals.

We have defined an Impact Goal with clients to enable us to show the success of our services in assisting clients to achieve their goals and live well.

Our active clients, partners and philanthropists have increased.