UKTGA 2018 Compendium

Page 1


Sunday 18th November – Tuesday 20th November 2018

Hosted by Queen’s University Belfast


Contents Page 3

Welcome to the United Kingdom Town and Gown Conference

Page 3 - 11

UKTGA Steering Group

Page 12 - 16


Page 17

Welcome to Belfast

Page 18 - 20

Arrival Information

Page 21 - 23

Conference Events

Page 24 - 30

Conference Agenda

Page 30 - 62

Speaker Profiles

A list of key UKTGA contacts can be found on Page 62.

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Welcome to the United Kingdom Town and Gown Conference (UKTGA) 2018 The United Kingdom Town and Gown Conference is a national event held in Belfast to enable colleagues to come together and share best practice in relation to off-campus activity within the context of the HEI sector. The format follows on from the 2014 National Community Conference and UKTGA16 held in Manchester and Nottingham respectively. This conference will bring together colleagues from universities, local councils, Police, private hall representatives, Students' Unions and third sector organisations to examine the latest trends in University and community engagement, and provide an opportunity to share leading practice with those working in the field. This conference will build on the discussions held in 2016 to determine how key players work to deliver practical solutions from both a national and international perspective. Sessions will share unique ways to respond to the impacts on housing and neighbourhoods where students have a strong presence. We will discuss how universities, local authorities, residents and other agencies are working together to overcome challenges and ensure that communities benefit from and value their universities.

United Kingdom Town and Gown Association Steering Group The UK Town and Gown Association (UKTGA) strengthens town and gown partnerships by providing a network of off-campus practitioners and resources, identifying and sharing leading practices, innovative solutions and creative opportunities within off-campus communities. We work closely with the USA based International Town and Gown Association (ITGA) to ensure a truly global approach to off-campus management. Did you know? Led Zeppelin gave ‘Stairway to Heaven’ its live debut at the Ulster Hall in March 1971.

4 Meet your UKTGA Steering Group Regional Representatives:

Cooper Healey Manager, Manchester Student Homes UKTGA Chair Having started working in Student Accommodation in 1998 whilst still studying at Nottingham Trent University, Cooper Healey has managed over 1000 privately rented student beds in the city as a Property Management Assistant then as a Property Manager for a property management company based in Nottingham. In 2001 Cooper joined Derwent Housing Association as the Site Manager for the Raleigh Park scheme comprising 1200 Nottingham University student and key worker beds. 14 years ago Cooper took over managing Manchester Student Homes, a jointly funded accreditation service for the students of Manchester Metropolitan University and The University of Manchester. Cooper is also currently responsible for the strategic and operational direction of the service, leading on partnership working and ensuring the delivery of excellent student experience with regard to aspects of students living off-campus.

Una Calvert Community Relations Co-ordinator, Ulster University Northern Ireland Representative Una Calvert has worked with local citizens in a community context over the past 22 years. Una joined Ulster University in 2006 taking up the post of Community Relations Co-ordinator, responsible for promoting positive relations between students and local communities living in the wider university area of Belfast. The role has a wide remit which includes: educating students on their social and civic responsibilities; liaising with partners such as Local ouncil, Police, Higher Educational Institutions, Politicians and Government Agencies to explore and support initiatives to improve local communities. Una oversees the development and implementation of the University’s operational strategy for key events such as Fresher’s week,

5 Halloween and St Patrick’s Day. She also manages the University’s off-campus complaints and disciplinary processes.

Dee Corbett Community Engagement Manager, Queen’s University Belfast Northern Ireland Representative Dee Corbett has been the Community Engagement Manager at Queen’s University Belfast for seven years, having joined the University in 2008 as an Assistant Estates Manager for Security. Dee is pleased to host the UK-TGA 2018 and wishes you an enjoyable time, and one that benefits you professionally. Dee represents the University on the Executive Board and as a Director of the Forward South Partnership, and is an Executive Member of the South Belfast Roundtable, a partnership of 85 groups which seeks to break down barriers, tackle racism and promote diversity. The 85 groups include representatives from minority ethnic groups, local communities, church and political leaders, voluntary and community groups and representatives of statutory bodies. Dee’s experience and practice has shown that the greater engagement a student has with the University and the wider community, the less likely they are to be reported for minor anti-social disturbances. At Queen’s, Dee has developed a partnership approach with the teaching colleges and the Belfast Metropolitan College to improve the level of engagement and impact on student behaviour. He developed the University Alcohol Education Initiative programme in 2013 which is essential in working with students to learn about the impact of excessive alcohol consumption on the student and others. The workshop offsets sanctions from breaches in conduct for first time offences, and also provides information on extra-curricular activities that will enrich the students’ experience, enhance career prospects and make a difference to the lives of others.

Did you know? Belfast used to have a castle in the middle of the city centre, and ships in the middle of the high street.


Rory Cunningham Community Liaison Manager, University of Exeter South West Representative Rory Cunningham’s professional career began in education, as a teacher and Fine Arts lecturer. A move into community-arts developed into a broader career in community development and community project management, mainly in the charitable sector. His appointment as Community Liaison Officer for the University of Exeter began in 2008 and Rory has been managing the development of Exeter’s Community Engagement Plan ever since. Rory oversees a team of ten Student Community Wardens and works very closely with the Police, Council and community groups across the city.

Jeni Day Student Community Partnership Strategy Lead, University of Hull North East Representative Jeni joined the University of Hull as Induction and Transition Officer in 2015; this followed her position of Vice President Welfare and Community at Hull University Union (HUU) (2014/2015). Jeni became responsible for the Student Community Partnership Strategy, where she oversees the implementation of the strategy, alongside acting as the main university contact for the community. Jeni has introduced efficient ways of communication and has focused on building a stronger relationship between the university and the community. As part of her role that focuses on induction and transition, she ensures that students are educated about their roles of being good neighbours before their arrival and throughout their student journey.

Did you know? The Titanic was constructed here and there’s a fabulous museum based within the City detailing the history around this iconic ship.


Melanie Futer, MBE Manager, Off-Campus Affairs Manager, University of Nottingham Midlands Regional Representative Melanie informs and influences the direction of the University Community Engagement Strategy and represents the institution at a vast array of events, meetings, and formal police and local authority groups. Her commitment to the local community has seen the perceived boundaries between the University and its neighbours replaced with an accessible point of contact for a range of important and sometimes contentious issues. Melanie was awarded an MBE in 2013 for services to Higher Education, transforming the University’s engagement with its local community and educating students on their responsibilities as residents of the wider community.

Niamh Hayden Community Cohesion Intern, Manchester Student Homes UKTGA Administrator Niamh is the University of Manchester’s Community Cohesion Graduate Intern, based at Manchester Student Homes. Niamh is a graduate of The University of Manchester where she studied History. As a recent graduate and having lived in Fallowfield as a student, Niamh believes she is able to offer a real insight into how students in Manchester live, the challenges they experience in their off-campus lives, and how they might be better able to engage with their local community.


Poppy Humphrey Off-Campus Student Affairs Officer, Manchester Student Homes North West Representative Poppy Humphrey joined Manchester Student Homes in 2013, and focuses on identifying and responding to challenges and opportunities that arise from students living in the community. This allows her to work across off-campus areas in Manchester with various stakeholders such as community members, the Police, the City Council, the NHS, the Fire Services and students themselves. Poppy is currently the only ‘Off Campus Practitioner within the UK to hold a Certificate in Town Gown Relations, as awarded by the ITGA. Poppy leads the Good Neighbours Team which delivers campaigns, events and activities throughout the year to encourage student engagement in the community and awareness of key issues. Before moving to the Higher Education sector Poppy worked in a number of roles with a community cohesion and housing focus. These roles included being a Parliamentary Researcher and Constituency Caseworker for a number of prominent politicians and a Customer Experience Manager at an Equity Housing Group, implementing service redesign and identifying best practice in terms of responding to community cohesion issues.

Amanda Jackson Sustainability Project Officer, University of Leeds Yorkshire Representative Amanda Jackson has a lead role in the delivery of the Positive Partner in Society strategic work stream at the University of Leeds, part of the University’s integrated Sustainability Strategy. This includes all aspects of the University’s social impact, incorporating community engagement and participation, both within the City and the wider region. She is responsible for fostering good relations with local communities, providing specialist advice and support to colleagues across the University on issues of key social impact,

9 and for scoping and managing initiatives to improve the University’s social and community impact, which includes supporting students as responsible local residents.

Katie Latchford Community Liaison Manager, Canterbury Christ Church University South East Representative As Community Liaison Manager for Canterbury Christ Church University, Katie Latchford has two key roles: one is to respond to complaints about students from local community members; the other, to foster positive relationships between students and the community. This involves encouraging students to respect their neighbourhood and to get involved in local community initiatives; and getting communities to become more involved with the University. To do this, Katie works in partnership with the Students’ Union, local residents associations, voluntary and statutory organisations. With two other Universities and a large FE college in the city, Katie works collaboratively with colleagues in other further and Higher Education institutions in developing common protocols and initiatives which support the integration of students in the local community.

Mandy Marlow Assistant Head of Colleges, Durham University North East Representative Mandy joined Durham University as a Research Fellow, then Lecturer, in the Department of Anthropology. She became full-time Vice-Principal of Stephenson College in 2005 and had responsibility for student support, development and discipline. Mandy was appointed to her current role of Assistant Head of Colleges (Student Experience) in 2012. This post covers wellbeing across the University and includes regular liaison

10 with external agencies (Police and other Emergency Services, Local Authority, PHE, medical practices). Her work on student behaviour and safety has included the development and implementation of a new policy on Alcohol Awareness and Use, cooperation with the County Durham Drug and Alcohol Recovery Service to create an education and intervention programme for students, and the establishment of the North East Universities’ Network on Alcohol.

PC Mike Neate South Wales Police Wales Representative Mike is currently the University Liaison Officer for Cardiff University, Cardiff Metropolitan & University of South Wales, and Volunteer Manager for South Wales Police operating in Cardiff. Mike has been a Police Constable for nearly 14 years and is the current chair of the Police Association of Higher Education Liaison Officers. This is a national group of Police Officers, PCSO’s and Staff who are involved in the safety of students within Higher Education Institutions across the UK. Mike is passionate about partnership working and is ‘always finding a way’ to get the job done. Mike is a firm believer that the Student Experience should encompass Student Safety and Welfare.

Tatjana Walker City Manager, UNITE Leeds Yorkshire Representative Having worked within the Travel, Hospitality and Leisure industry worldwide for over 18 years Tatjana has had the opportunity to gain a vast experience within all sectors of these operations as well as developing skills in recognizing and developing new business strategies. Tatjana has been extensively involved in all aspects of leadership and management

11 utilising personal and interactive skills to deliver customer service and further revenue. Tatjana leads the City Team at UNITE in the delivery of an outstanding student experience across the city portfolio of properties. Through providing excellent commercial leadership and driving a Health and Safety culture, she drives a high quality customer service, maintenance and housekeeping provision across the city of Leeds.

The UKGTA would like to acknowledge the support of our following sponsors who have contributed towards the success of UKTGA 2018:


Belfast City Council is the largest local authority in Northern Ireland, employing around 2,500 in the city. For the next four years our focus is to work with our partners to deliver four complimentary priorities which are outlined in the Belfast Agenda (the community plan for the city) which are Growing the Economy, Living Here, City Development and Working and Learning. We know that working and learning is key to achieving an economically successful, vibrant and attractive city where people, young and old want to live. So, we are currently working with the HEI’s in Belfast such as Queen’s University, Ulster University and Belfast Metropolitan College, as well as a range of statutory partners to deliver improvements in the educational and employment sectors to achieve this. Together, we will: · · · · ·

Address educational inequalities and increase skills attainment Address barriers to employment at a structural and personal level Enhance and increase the skill levels of our residents and attract and retain even more skilled people Match people and skills to opportunities across Belfast Reduce poverty and economic inactivity

As part of our journey, in creating a learning city here in Belfast, we would like to welcome Town and Gown to the City, we hope all attendees get the opportunity to visit our world class institutions, enjoy our famous attractions and enjoy the world famous hospitality and culture Belfast has on offer.



We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK. We’re not quite the new kids on the block, having already created a portfolio of over 17,000 beds, in 48 buildings; but we’re at the very beginning of building our brand, our culture and our DNA. Already, we’re made up of really good people and we’re a business who will endeavour always to do the right thing, in the right way – truly putting students’ experience, welfare and safety at the top of our agenda. We offer brilliantly located properties in major University towns and cities; well-priced and equipped with all the amenities and services our residents need to thrive whilst at University. Whether our properties were acquired from others or developed by ourselves, we’re excited about the positive changes we can bring to both the physical aspects of the property and the experience within it for our residents. We have and continue to invest in exciting, capital programmes, driving value for our residents, the people who work there and our investors. We look to our residents and property Team Members to help us better our understanding of the use of space; recognising those closest to the customer often know best.

Did you know? Belfast’s Albert Clock tower is sinking – it leans by four feet!


Sword Security (NI) Limited opened its doors on the 1st June 1999 and over the past 19 years in business, has through organic growth, now become one of the top three local security organisations operating in Northern Ireland. Sword Security (NI) Limited is a Security Industry Authority (SIA) Approved Contractor and National Security Inspectorate Gold Approved Company owned and controlled by our local Directors, David Cain (Managing Director) & Fiona Noble (Administration Director/Company Secretary) and has a turnover of £8 million + and an operational staff of over 600 officers. At Sword we offer a wide range of services from manned security, mobile patrolling, event security, key holding / alarm response, high value goods escorts, training services, cleaning, facilities maintenance and consultancy. Our success has been in consistently delivering the highest possible standards of professionalism, care and protection, regardless of how big or small the contract may be or if it is delivered within the Public or Private Sector with our client portfolio including prestigious organisations such as Belfast City Council, Queen’s University Belfast, Student Roost Accommodation Providers for Belfast, Translink, NI Water, Allstate NI, Agnew Group, Montgomery Group and all major commercial estate agents. To complement our extensive operational experience, Sword Security also maintains a Quality Management system and training accreditations to meet the requirements of all applicable legislation.


Visit Belfast is a public/private sector partnership funded and supported by Belfast City Council, Tourism NI and more than 500 tourism businesses and services across the industry including accommodation providers, attractions, conference venues and services, tour operators, transport providers, event organisers, entertainment venues, restaurants and cafes, and pubs and clubs. It is the official destination marketing and management organisation for the Belfast city region, dedicated to promoting Belfast as a city break, conference and cruise ship destination. It is also responsible for the operation of three gateway tourist information centres. Visit Belfast is responsible for promoting Belfast as a conference, meetings and events destination nationally and internationally, and manages the Belfast Ambassador Programme for the city, offering free and impartial advice on all aspects of holding an event in Belfast.

Did you know? Belfast’s yellow cranes at the shipyard that built the Titanic are two of the

Welcome to Belfast

city’s most famous listed buildings (check out the back page of the booklet!).

17 Queen’s University Belfast was founded by Royal Charter in 1845. Founded by Queen Victoria, the Queen's University in Ireland was designed to be a non-denominational alternative to Trinity College Dublin which was controlled by the Anglican Church. The University was made up of three Queen's Colleges - in Cork, Galway and Belfast. Although it was the first University in the north of Ireland, Queen's drew on a tradition of learning which goes back to 1810 and the foundation of the Belfast Academical Institution. Its collegiate department, which provided University-style education, closed with the establishment of Queen's and four of its professors and many of its students transferred to the new college. The most significant date in the early years of the University's life was 1908 when the three Queen's Colleges, and the Royal University (which replaced the Queen's University in Ireland in 1879), were dissolved and replaced by the Queen's University of Belfast and the National University of Ireland. As an independent institution, governed by its own Senate, Queen's flourished. Increasing student numbers and new staff were accommodated in a number of new buildings and the academic programme increased in range. Arts, Science, Law and Medicine were supplemented by Faculties of Commerce, Applied Science and Technology, Agriculture, and Theology. Today, Queen's is one of the leading universities in the UK and Ireland, providing world-class education underpinned by world-class research. UKTGA 2018 Conference will be held at: Riddel Hall 185 Stranmills Road Belfast

18 BT9 5EE Northern Ireland +44 (0) 28 9097 4200

Arrivals Information Registration: Registration will take place at the UKTGA Registration Desk in Riddel Hall between 8:45am-9:45am on Monday 19th November 2018. Here, you will be able to register, collect a delegate pack and confirm conference session attendance. Please note that the Registration Desk will be staffed throughout the duration of the conference. Refreshments: Refreshments will be served during registration and all breaks on both days. *Please note that if you have selected to attend an extended conference session, refreshments will be served during the session*. You will have already provided details of any specific dietary requirements during the booking process, but please contact the Registration Desk, should you wish to discuss this further. Wi-Fi: Wi-Fi @ Riddel Hall  Connect to '_The Cloud' in Wi-Fi settings  Open your web browser and refresh the page to see The Cloud home page. Log-in or register your account.  You will need to create an account the first time you login, using your email address. From then on The Cloud will automatically recognise your device in any hotspot. Equipment: All meeting rooms are equipped with WIFI, LCD projectors, flipcharts, plasma TVs and DVD players.

19 Access: The conference centre and Riddel Hall is fully accessible all areas. Parking: Parking is available on site at Riddel Hall although this is on a first come first serve basis. Luggage storage: We’ll have somewhere safe for you to store your luggage during the Conference. Please contact the Registration Desk for more details. Complimentary Transport: Shuttle buses will be provided at key points throughout the Conference. Transport will be available from selected hotels to Riddel Hall in time for registration at 8:45am on both days of Conference. Transport will also be arranged to selected hotels at the close of Conference on Day 1 (Monday 19th November) and return you to Riddel Hall in time for dinner at 7pm and then a further return journey to selected hotels. Further details and timings will be available at the Registration Desk. Social Media Don’t forget to tweet @UKTGA and use #UKTGA18 throughout the Conference! Delegate Offers: The UKTGA are delighted to have worked alongside Visit Belfast to make sure you have a great trip to the City. For exclusive delegate offers visit:



UKTGA Drinks Reception: Sunday 18th November 5.30pm7.00pm Belfast City Hall All UKTGA delegates are invited to join us at Belfast City Hall for a complimentary drinks reception and informal networking event. Delegates, who have completed the Level 1 Certificate in Town Gown Relations earlier that day, will be presented with certification at the reception.

The UKTGA would like to thank Belfast City Council for their kind generosity for the use of City Hall and contributions towards UKTGA 2018. Dress code: smart/casual From 7pm onwards, we’ll be heading onto The Crown Liquor Saloon, just a stone’s throw from Belfast City Hall on Victoria Street.


UKTGA Dinner: Monday 19th November 7.00pm, Riddel Hall As part of your conference package, dinner will be provided between 7.00pm- 9.00pm at Riddel Hall. Following this there will be a ‘cash bar’ on site. Dress code: smart/casual The UKTGA is pleased to be able to welcome local musicians Jack Warnock and Eimhéar Mulholland to perform at Riddel Hall during the dinner. Jack is a multi-instrumentalist/singer from Maghera, Co. Derry. As Guitarist/Pianist/Vocalist in the traditional groups Cóiriú and Meargánta, Jack has performed in the final of Siansa Gael Linn at the National Concert Hall, Dublin on multiple occasions, and at the Royal Albert Hall, London. He is part of The Doc Flock who appeared at the Celtic Colours International Festival in Cape Breton, Nova Scotia in October 2016. Jack won the An Ré Nua (Solo Singing) competition in the lead-up to Fleadh Cheoil na hÉireann, 2013 in Derry and in 2018 Jack was nominated for the prestigious BBC Young Folk Award. Later that year he won the Senior Accompaniment Competition at Fleadh Cheoil na hÉireann. Throughout his career, he has shared the stage with many fantastic musicians, playing support for We Banjo 3, Ulaid, Brendan Mulholland and more. He is a graduate of Ulster University, Magee, with a BA in Irish with Music. Eimhéar is from Magherafelt, Co. Derry and is a much sought after musician and singer. She has performed on many prestigious stages with her band ‘Cóiriú’ such as the Royal Albert Hall, London, the National Concert Hall, Dublin, at Celtic Colours, Canada with ‘the Doc Flock’ and performs regularly with her brothers as ‘The Mulholland Family’. She has travelled Ireland, Great

23 Britain, Europe, and Finland as a performer and is a much sought after tutor, musician and singer. Eimhéar currently teaches accordion, tin whistle and singing across Mid-Ulster at Ceoltóirí Lúraigh, Coalisland Clonoe Comhaltas and privately at home, and is a member of the National Folk Orchestra of Ireland.

This year at Conference we will be hosting the UKTGA 2018 Community Awards, to recognise and celebrate the achievements of those working within an off campus setting. The nominations have been evaluated, and the winner selected, by an independent judging panel comprising of: • • • •

Professor Darren Smith, Associate Dean (Enterprise) and Professor of Geography, Loughborough University Zamzam Ibrahim, Vice President Society and Citizenship, The National Union of Students Siobhan Toland, Assistant Director City & Neighbourhood Services, Belfast City Council Beth Bagwell, Executive Director, International Town and Gown Association

The winner will be announced after dinner on Monday 19th November. The work and projects highlighted in the vast volume of applications will be shared with the UKTGA network following Conference.


UKTGA Conference Agenda Monday 19th November 8:45 to 9:45

Refreshments & Registration *Shuttle buses will be available*

9:45 to 10:00

Welcome Address: Cooper Healey, Chair of UKTGA & Councillor Nigel Murphy, Conference Chair Keynote 1: Town Nigel Grimshaw MBE, Strategic Director for City & Neighbourhood Services, Belfast City Council Session 1

10:00 to 10:30

10:30 to 11:30


Stephen Leonard, Neighbourhood Manager, Belfast City Council HMO Licensing: Opportunity for partners to work together to manage student behaviour.


Joanne Cox-Brown, Director, Night Time Economy Solutions Creating a partnership strategy for vulnerability management of students and young people in the night time economy


Jes Burlinson, University Campaign Team Leader, British Heart Foundation and Karen O’Donoghue, Head of Retail Partnerships, British Heart Foundation Turning student waste into charity treasure


Claire Bent, Community Engagement Manager, University of Birmingham, and Kirsty Wade, Manager, Student Accommodation and Community, University of Birmingham


11:30 to 11:45

Community Living: A global approach to community cohesion *Please note that this is an extended session* Grab & Go Refreshments

11:45 to 12:45

Session 2 A.

Joanne Boyd, Training and Development Officer, County Durham Drugs and Alcohol Recovery Service, and Mandy Marlow, Head of the Student Wellbeing and Community Engagement Office, Durham University Alcohol Advice: Developed with Students for Students


Professor Darren Smith, Professor of Geography, University of Loughborough Harmonising town and gown relations: learning from international ‘associations’


Richard Stott, Group Managing Director, Kexgill Group (including University Quarter®) Creating a University Quarter


Claire Bent, Community Engagement Manager, University of Birmingham, and Kirsty Wade, Manager, Student Accommodation and Community, University of Birmingham Community Living: A global approach to community cohesion *Please note that this is an extended session*

12:45 to 13:45


14:00 to 14:30

Keynote 2: Gown Professor Ian Greer, Vice Chancellor, Queen’s University Belfast Session 3

14:30 to 15:30

26 A.

Clarissa Humphreys, Student Support and Training Officer (Sexual Violence & Misconduct), Durham University Preventing and responding to sexual violence and misconduct in a university setting


James Slattery, Community Liaison Officer, Swansea University and University of Wales Trinity Saint David, and Mandy Williams, Chaplaincy and Community Manager, Swansea University Co-Producing Off Campus Solutions


15:30 to 16:00

Nathan Goddard, CEO, Student Roost Mobile Walking Session to visit John Bell House, Purpose Built Student Accommodation within Belfast City Centre *Please note that this session will be held off-site* Closing Statements: Councillor Nigel Murphy, Conference Chair *Shuttle buses will be available*

19:00 to 21.00

Conference Dinner & Entertainment UKTGA Awards Ceremony *Shuttle buses will be available*

21.00 onwards

Cash bar


Tuesday 20th November 8:45-9:30

Refreshments & Registration *Shuttle buses will be available*

9:30 to 10:30

Opening Statement and Keynote address: Simon Horniblow, Managing Director, Campus Life ‘Tom’s Wild Week at Uni’: Tom goes back to University to see what life’s like for a student in 2018 Session 1

10:30 to 11:30

11:30 to 11:45


Rebecca Carey, Durham University Liaison PCSO and Kay Howarth, Sergeant, Durham City Neighbourhood Team, Durham Constabulary Dealing with ASB and unruly behaviour off campus.


Katie Latchford, Community Liaison Manager, Canterbury Christ Church University, and Suzanne Ridley, Community Liaison Officer, University of Kent and Students’ Union Officers Zero Tolerance Initiatives: Sexual harassment in the night time economy


Amanda Jackson, Sustainability Project Officer, University of Leeds Student Citizenship and the Student LifecycleEngaging students to be active and responsible citizens through their University experience

D. Michael Akin, President, and Jevin D. Hodge, National Engagement Coordinator, LINK Strategic Partners, Washington DC, USA Make social media great again: Crafting Your Real Voice in a “Fake News” World *Please note that this is an extended session* Grab & Go Refreshments

28 11:45 to 12:45

Session 2 A.

Alistair Stewart, Public Affairs Manager, Queen’s University Belfast Shaping a Better World: Queen’s University’s Social Charter


Katie Jepson, The National Union of Students Town and Gown for Sustainable Change


Gemma Barlow, Client Manager and Mike Ritchie, Senior Video Producer, Campus Life Students Off Campus: What They Don’t Know – They Need to Know

D. Michael Akin, President, and Jevin D. Hodge, National Engagement Coordinator, LINK Strategic Partners, Washington DC, USA Make social media great again: Crafting Your Real Voice in a “Fake News” World *Please note that this is an extended session*. 12:45 to 13:30


13:30 to 14:30

Session 3 A.

Professor Duncan Morrow, Director of Community Engagement, Ulster University All change: Building new University-community relationships in a society in transition.


Andrea Siret , Head of Community Engagement and Social Responsibility, and Emma Trundley, Community Engagement Manager, Oxford Brookes University House Champion Scheme


C. Melanie Futer MBE, Manager Off Campus, University of Nottingham and Aran Hennessy, Principal Environmental Health Officer, Nottingham City Council Combatting anti-social behaviour with partners, how we utilise HMO licencing D. Barry Wall, Managing Director, Polkadot Consultants Ltd Transfer – A Journey: Provides an insight into understanding the Trans experience from a non-trans perspective *Please note that this is an extended session*. 14:30 to 14:45

Grab & Go Refreshments

14:45 to 15:45

Session 4 A. Dr Moira Helm, Director of Student Experience, Canterbury Christ Church University Suicide-Safer Communities - strengthening relationships to support student wellbeing B.

Pete Baldwin, Police Constable, Greater Manchester Police, and Martin Saker, Neighbourhood Manager, Manchester City Council The Manchester Experience: A partnership approach.


Vicky Ackerley, Head of Sport and Active Lifestyles, The University of Manchester Using Sport to aid Community Cohesion


Barry Wall, Managing Director, Polkadot Consultants Ltd Transfer – A Journey: Provides an insight into understanding the Trans experience from a non-trans

30 perspective *Please note that this is an extended session*. 15:45 to 16:00

Closing Statements: Councillor Nigel Murphy, Conference Chair

Speaker Profiles Vicky Ackerley Head of Sport and Active Lifestyles, University of Manchester Currently Head of Sport & Active Lifestyles at the University of Manchester, Vicky is responsible for all non-academic sport provision for students and staff. This ranges from entry level participation programmes to volunteering opportunities, managing the 46 University sports clubs, the sports scholarship scheme for international athletes and management of a range of sports facilities. Vicky is a Sport & Exercise Sciences Graduate from the University of Birmingham and has previously worked for Birmingham City Council, The University of Birmingham and Badminton England. She was previously a Lancashire Sport Board member and currently chairs the BUCS (British Universities and Colleges Sport) Senior Managers’ Network. Vicky is also a member of the BUCS Board. Presentation: Using Sport to aid Community Cohesion Sports clubs’ social activities can often create disharmony in the community. This session will showcase how sport can be used to build stronger

31 relationships with the community and evidence the advantages of living near a University. With examples from Manchester and across the country, the case studies will detail how sports facilities and programmes can enrich the lives of local residents, as well as students.

Michael Akin President of LINK Strategic Partners, Washington DC, USA Michael Akin is a community builder and change maker who has consistently and successfully tackled challenges by committing to the idea that doing well and doing good are not mutually exclusive. He has done so while building authentic relationships and connections locally and around the world that help people, organizations, and institutions thrive. Michael is president of LINK Strategic Partners, a national strategic communications and stakeholder engagement consulting firm proudly based in Washington, D.C. Michael and his team have created an entire industry based around authentic “hyperlocal” engagement, and proven the market viability of a firm that does only community-serving work, generating meaningful social impact in a way that is profitable and sustainable. Michael has led his team to champion engagement initiatives across the country — all of which have empowered community members with the opportunity to have a voice in their futures. From Los Angeles, CA to New York and Dalton, GA to Austin, TX, people have learned about LINK’s unique work and sought out the firm’s services. In just six years, Team LINK has expanded from a small local shop with only a few clients and five employees to a national firm with over 250 local, regional, and national clients (including over 60 pro bono clients) served by a worldclass team with offices in Washington, DC, New York, St. Luis, Phoenix, Maine, and Paris.

32 Michael has earned a reputation nationally as a thought leader for his ability to identify and apply the unique blend of community engagement and strategic communications. He is a featured presenter at major national and international conferences like those hosted by the International Town and Gown Association, the United Kingdom Town and Gown Association, the National School Public Relations Association, and the National Urban League conference where he is invited back year after year to lead sessions and facilitate thoughtful dialogue. Michael’s community activities include serving as chairman emeritus of the Greater Washington Urban League board of directors. He also serves on the boards of Destination DC, Cultural Tourism DC, Think Local First, and the American Experience Foundation, and serves as a Leadership Council member for Raise DC and on the International Advisory Council for Hugh O’Brian Youth Leadership. Michael was honoured as Young Entrepreneur of the Year by the DC Chamber of Commerce in 2015, and the Washington Business Journal named him a 40 Under 40 honouree in 2018.

Jevin D. Hodge National Engagement Coordinator, LINK Strategic Partners, Washington DC, USA Jevin Hodge stands as a proud advocate for local communities. He has been involved in policy advising and campaign management at the municipal, state, and federal level, including advising top level government officials and key business leaders on how to best engage millennials. An Arizona native, Jevin is adept at working with community leaders and elected officials, primarily focusing on how to increase civic engagement among all Arizonans. Professionally, Jevin serves as the National Engagement Coordinator for LINK Strategic Partners. LINK Strategic Partners is a national strategic communications and stakeholder engagement firm headquartered

33 in Washington, DC. Jevin leads LINK’s Arizona office and spearheads national business development opportunities and national engagement for the firm. Civically, he serves as the Vice Chairman of the Arizona Democratic Party, Chairman of Board of Directors for Booker T. Washington Child Development Center in Phoenix, AZ, and President of the Tempe Union High School Education Foundation, in Tempe, AZ. Additionally, he is the former Vice Executive Director of The Manifesto Project, an Arizona-based non-profit working to answer the question: How does Arizona retain and develop its young professionals? Lastly, Jevin is a Millennial Inspirational Speaker, noted as “America’s Leading Young Agent for Change” and author of L.Y.F.E. – Living Young Free and Extravagant. He travels the nation speaking to millennials, community leaders, and organizations on how to mobilize, attract, educate, and retain young talent. Most notably Jevin has served as a featured speaker at South by Southwest, the International Town and Gown Association conference, the United Kingdom Town and Gown Association Conference and many more! Presentation: Make Social Media Great Again: Crafting Your Real Voice in a “Fake News” World Are you looking to foster a deeper understanding of how to navigate quickly changing social media platforms? Do you have difficulty deciding what content to post or which platform to use? Are you curious to learn more about Facebook, Instagram, Snapchat, LinkedIn, or Twitter? If you answered “YES” to any of these questions, this session is for you! Join communications experts Michael Akin and Jevin D. Hodge as they take you on a transformative journey into the world of social media.

Did you know? C.S Lewis was born here, and the nearby countryside helped inspire The Chronicles of Narnia


Pete Baldwin Police Constable, City Of Manchester Division – Greater Manchester Police Pete is a front line uniformed police officer with over 20 years’ experience working in and around the City of Manchester division in several roles. Currently a Neighbourhood Police Officer orchestrating the Fallowfield and Withington Wards, Pete is the force lead on policing the student populous of the Universities within Manchester, their staff and their associated individuals.

Martin Saker Neighbourhood Manager, Manchester City Council Martin Saker is a Neighbourhood Manager with Manchester City Council. His work covers developing local partnerships to address student issues and community cohesion in the South Manchester area. Martin is a trained Town Planner and has 30 years’ experience in neighbourhood regeneration and service delivery working for a number of local authorities in the North West. Presentation: The Manchester Experience: A partnership approach. How through investing in a strong partnership encompassing the Universities, Community based services and Students’ Unions, Manchester is able to deliver a co-ordinated programme to respond to challenges in off-campus communities. From effective Housing and Environmental strategies to Student Safety initiatives, learn from officers about how they manage one of the biggest off-campus communities in the UK.


Gemma Barlow Client Manager, Campuslife Since completing her internship with Campuslife in 2013, Gemma now works full-time delivering engaging content through our Browzer and Student Welcome platforms.

Mike Ritchie Senior Video Producer, Campuslife Mike has worked with Campuslife since the company started over 10 years ago, he travels around the country filming at different universities and works to produce innovative video solutions for a range of clients.

Presentation: What they don’t know - they need to know! An interactive workshop to identify the key challenges students face when moving from Campus to Community, and looking at creative and engaging ways to meet their needs.

Claire Bent Community Engagement Manager, University of Birmingham Claire is a Community Development practitioner, currently working at the University of Birmingham as Community Engagement Manager. She has worked in various community development and peace-making contexts in Great Britain and Northern Ireland, as well as Uganda, Tanzania, Kenya, Rwanda, Malawi,

36 Moldova, Romania, Iraq. Her MA thesis was on radical non-violent peacemaking and she pioneered the ‘Pax’ conference on non-violent peacemaking. Claire is passionate about what it means for people to live well within their own stories whilst understanding the stories of others.

Kirsty Wade Manager, Student Accommodation and Community, University of Birmingham Having started her full time professional career within the charity sector whilst working for a youth and community focused charity, Kirsty has since held roles across professional services at the Universities’ of Birmingham and Warwick. Starting out within academic student engagement, Kirsty moved into her current role in November 2016 and leads a team responsible for the University’s student accommodation offering, private sector housing and community engagement.

Presentation: Community Living – a Global Approach to community cohesion and development within student populated areas. When you think about areas of student occupied private sector accommodation, it might not be the case that you immediately think about: conflict zones with geographical areas delineated along demographic lines; flashpoints; perceived and real suppression and elimination of the indigenous people of the area; cross community peace and reconciliation work; wastelands filled with trash (OK, you might think about that one). Whilst all of those examples might sound extreme, there is every chance that they exist in one form or another, and to one degree or another, in your heavily student populated areas. Did you know? The pneumatic tyre was invented in Belfast

37 Come along to this seminar and workshop to explore what ‘Community Living’ might look like when you apply Community Cohesion techniques in order to enable both students and long term residents to live well, side by side.

Joanne Boyd Training and Development Officer, County Durham Drug and Alcohol Recovery Service Since March 2010 Jo has developed and delivered alcohol and drug education to young people in County Durham across a range of schools (including Pupil Referral Units; Gypsy, Roma and Traveller communities; and Special Educational Needs and Disability). Jo is on steering groups for many projects such as Stanley Community Alcohol Project, Baroness Newlove – Wear Valley Community Alcohol Project. Jo worked with Durham University to adapt 'Have a Word' to reflect student experience and she now delivers this alongside other education. Recently she has collaborated in the first UK piece of research looking at energy drinks and young people with FUSE (The Centre for Translational Research in Public Health); Jo has implemented the findings and developed information for parents and educational resources. Jo has initiated projects to give underrepresented groups a voice and is currently a Director for the trading arm of the North East Prison After Care Society. Jo is also a topic advisor for Alcohol Education at NICE.

Mandy Marlow Head of the Student Wellbeing and Community Engagement Office, Durham University Mandy joined Durham as an academic in the Department of Anthropology before becoming Vice-Principal of Stephenson College with responsibility for

38 student support, development and discipline. Mandy’s current post covers proactive wellbeing and community engagement and includes regular liaison with external agencies (Police and other Emergency Services, Local Authority, PHE, medical practices). Her work on student behaviour and safety has included the development and implementation of a new policy on Alcohol Awareness and Use, cooperation with the County Durham Drug and Alcohol Recovery Service to create an education and intervention programme for students, and the establishment of the North East Universities’ Health and Wellbeing Network. Presentation: Alcohol Advice: Developed with Students for Students The Wellbeing Team at Durham University and the Durham Drug and Alcohol Recovery Service, Humankind, collaborated to work with students to adapt the ‘Have a Word’ alcohol intervention for a university environment and peer to peer student use. At first the ability to perform an intervention was seen as key but students also wanted more information about alcohol. Appropriate interactive elements and resources have been developed. This programme is now provided for student leaders across the University, particularly running training sessions in June and September to prepare for the coming academic year. Students such as society leads, welfare officers, the organisers of freshers’ events, and sports captains are invited to take part to increase their alcohol awareness, build confidence in their ability to deliver an alcohol brief intervention by recognising possible teachable moments, and signpost to appropriate support. The Service and University have gone on to develop a multi-track programme combining ‘Have a Word’ sessions with bespoke alcohol workshops for groups such as sports teams, support staff and bar staff, and evening Alcohol and Drug Roadshows delivered in student residences. This collaboration has produced a positive working partnership and enabled expert substance misuse advisors from the Drug and Alcohol Recovery Service to provide easily accessible support from within the University Counselling Service.

39 This session will share how we adapted 'Have a Word' with students for students as well as our other partnership work. It will include delivery of sections from a workshop with use of student friendly resources that we have developed, data collected about student alcohol use from our workshops, and the impact of such peer interventions at Durham.

Jes Burlinson University Campaign Team Leader, British Heart Foundation Jes previously worked in Corporate Banking for a number of years before moving to the BHF. Responsible for the London and South regions, Jes currently manages over 40 institutions enabling significant growth in many of these. For the last year, Jes has managed the ‘Pack for Good’ campaign.

Karen O’Donoghue Head of Retail Partnerships, British Heart Foundation Karen spent the last 17 years working in the charity sector at a senior level working on Corporate Partnership development and also within a retail environment. Prior to this, Karen spent 13 years in the commercial world in Sales and Marketing most notably working in a Global and European Brand Management role at Procter & Gamble. Presentation: Turning student waste into charity treasure Hear how the British Heart Foundation has taken a single University pilot 7 years ago and turned it into the only campaign of its kind across all four nations. Currently working with 103 Universities, this campaign provides a fit for purpose, tailored student move out campaign to divert significant tonnage from waste into re-use. This results in reducing costs, increasing re-use and improving the overall environmental footprint of their partners. In doing so

40 the campaign provides vital funds to support the work of the British Heart Foundation UK wide and often in many of the institutions they are supporting.

Rebecca Carey Durham University Liaison PCSO, Durham Constabulary Rebecca has 10 years’ service with Durham Constabulary as a Police Community Support Officer. Most of this has been working with Neighbourhood Policing Teams, with a year spent working in the Licensing Unit. Rebecca joined Durham City in a specialised role as Durham University Liaison Officer four years ago and works closely with the University and its students. Rebecca’s focus is about ensuring the University community is a safe place for all. She deals with education and enforcement and ensures that everybody is treated equally and with dignity and respect.

Kay Howarth Sergeant, Durham City Neighbourhood Team, Durham Constabulary Kay has 21 years’ service with Durham Constabulary and has worked as a Firearms Officer, Police Support Unit officer as well as a Response Officer. She is an ambassador for the Police Treatment Centres and is committed to training and developing Special Constables and Student Officers. Presentation: Anti-Social behaviour – whose problem? Tackling Anti-Social Behaviour in a University City using a partnership agency approach and 2014 Anti-Social Behaviour Legislation. Ensuring residents have a realistic expectation of what police and partner agencies can achieve.


Joanne Cox-Brown Director, Night Time Economy Solutions Jo specialises in working with towns and cities to design creative solutions to enduring problems of safety and vulnerability in the night time economy. Over the last 10 years she’s worked alongside cities such as Nottingham, Manchester, Chester and Leicester and with national bodies like the Home Office, Drink Aware, Institute of Licensing, NALEO, National Pub Watch, Purple Flag and the Institute of Place Management on subjects such as vulnerability management, partnership working, creating a night time economy strategy and creative problem solving of enduring issues relating to the night time economy. Presentation: Creating a partnership strategy for vulnerability management of students and young people in the night time economy During the session Jo will cover how Universities and partner agencies can work together to create and manage a dynamic night time economy strategy and associated vulnerability matrix. She will look at the diversification of offers based on recent research and how this can reduce vulnerability. She will talk about some of the street level and inside venue vulnerability tools that are available to manage vulnerability in the night time economy. Jo will give top tips on how to work in partnership to set up these tools and their likelihood of success in managing vulnerabilities.

Melanie Futer MBE Manager Off-Campus Affairs, University of Nottingham Melanie has worked in the student arena in Nottingham within various organisations including the Police and a number of local authorities, having a wealth of knowledge and more than 20 years’ experience of strong

42 partnership work. This ensures a cohesive, inclusive and robust relationship between Nottingham City Council and the University. Melanie has contributed to several community cohesion papers, including the original ‘Studentification’ report.

Aran Hennessy Principal Environmental Nottingham City Council



Aran Hennessy is a Principal Environmental Health Officer at Nottingham City Council. Aran hails from Northern Ireland, having graduated from Ulster University in 2011 and undertaking his training with Belfast City Council. Aran works in Council’s HMO Licensing Team, which is currently fighting a high profile Supreme Court case related to bedroom size. He is passionate about standards in the private rented sector and has successfully defended a number of appeals relating to affordability. Aran is a Tribunal member for the Unipol/ANUK scheme in the East Midlands. Presentation: Combatting anti-social behaviour with partners, how we utilise HMO licencing The joint presentation will showcase strong partnership working and will highlight how Nottingham City Council utilise HMO licensing in tackling antisocial behaviour.

Professor Ian Greer (Keynote Speaker) Vice Chancellor, Queen’s University Belfast Professor Ian Greer was appointed as President and Vice-Chancellor of Queen’s University Belfast on 1 August 2018.

43 A graduate of the University of Glasgow, Professor Greer became a Research Fellow at the Department of Medicine, Glasgow in 1982 and became a lecturer in Obstetrics and Gynaecology at the University of Edinburgh in 1987.He returned to the University of Glasgow in 1991 as Head of the Department of Obstetrics and Gynaecology and held the Muirhead Chair of Obstetrics and Gynaecology from 1991 until 2000. He became Regius Professor of Obstetrics and Gynaecology in 2001, and Deputy Dean in the Faculty of Medicine in 2003. In 2007, he was appointed Dean of the Hull York Medical School before moving to the University of Liverpool in 2010 where he was Pro-ViceChancellor of the Faculty of Health and Life Sciences and Provost for Research from 2013. He joined the University of Manchester in 2015, where he was Vice-President and Dean of the Faculty of Biology, Medicine and Health, Director of the Manchester Academic Health Science Centre (MAHSC), and Chair of the Northern Health Science Alliance (NHSA), a cross sector collaboration of eight Universities and NHS partners. Professor Greer’s clinical practice and research focuses on medical disorders in pregnancy, and women's vascular health, particularly in relation to haemostasis and thrombosis. Professor Greer is also Chair of the UK Regenerative Medicine Platform Board. He was a member of the UK Government’s Office for Life Sciences Industrial Strategy Board that developed the UK’s Life Sciences Industrial Strategy, which was published in August 2017. In addition, he is Chair of the Scientific Advisory Board at the UK Antimicrobial Resistance Research and Development Centre.

Nigel Grimshaw MBE (Keynote Speaker) Strategic Director for City & Neighbourhood Services, Belfast City Council Having taken up his appointment in January 2016, Nigel is responsible for the vast majority of frontline services provided by Council, including

44 Health & Environmental Services, Waste Management, Leisure Services, Parks and Open Spaces and Community Services. Since taking up post he has been leading a significant change programme for the Department with the aim of ensuring services are customer focussed, with improved integration across the Council and supported by an area based structure. Prior to him taking up this position with the Council, he was a Police Officer with almost 32 years’ experience. During this he held a variety of policing posts including significant operational experience of policing in Belfast as well as working in a variety of policy areas in Police Headquarters. In recent years he was the Deputy Head, and subsequently the Acting Assistant Chief Constable for Criminal Justice Department before his appointment as ‘C’ District Commander in 2009. In 2014 he assumed the role of District Commander for A District (North & West Belfast) where he was previously the Deputy District Commander during the period 2005 until early 2009. In 2014 he took up the position of District Commander/Area Co-Ordinator with responsibility for the whole of Belfast. Nigel has had a long term involvement in the development and implementation of Policing with the Community, particularly in socially deprived and deeply polarised communities. He was at the forefront of building sustainable relationships between the police and traditionally hard to reach communities, as well as developing innovative partnerships at organisational and local level. Nigel was closely involved in the development of the PSNI’s response and contribution to the very first Northern Ireland Community Safety Strategy and spent considerable time working on the broad spectrum of issues concerning young people and policing. He developed the PSNI Youth Diversion Scheme as well as leading on the Service’s Restorative Justice Policy, in particular working with community based restorative projects from both loyalist and republican communities.


Nathan Goddard CEO, Student Roost Nathan Goddard is CEO of major UK student accommodation provider Student Roost. Nathan was previously the business’ chief operating officer and has more than 10 years’ experience in PBSA including senior director roles with Unite, Greystar and At Student Roost his vision is to create a PBSA provider with a difference, one that provides genuine choice and is flexible and responsive to the needs to students.

Presentation: Site Visit and Mobile Walking Tour to Student Roost’s Purpose Built Student Accommodation within Belfast City Centre This will be held at two of Student Roost’s properties: Swanston House, 41 Queen St, BT1 6ET John Bell House, College Square East, BT1 6DJ Student Roost are one of the largest student accommodation providers in the UK with approximately 17,800 beds under management, and a pipeline of 2,500 further beds, some of which are under construction in Belfast. In the summer of 2018 they launched two new properties in the city, known as Swanston House and Great Patrick Street which combined with John Bell House, give their residents unrivalled access and connectivity to both University campuses and the wealth of amenities Belfast has to offer, and also a fantastic array of facilities from study rooms to cinema rooms and gyms for their residents to enjoy. John Bell House was of particular interest to them at the time, not least because of its status as a Grade II listed period conversion with a wealth of

46 character and a fabulous offering for the students of Belfast, but also because it was one of only a few operational purpose-built student accommodation buildings in a City we are committed to delivering first class accommodation in. This session is aimed at delegates involved in student accommodation or have an interest in purpose built student accommodation or development. To give delegates a true understanding or appreciation of how an accommodation provider can enhance the student experience in purpose built accommodation. *Please meet at Registration Desk for this session*

Dr Moira Helm Director of Student Experience, Canterbury Christ Church University Moira is qualified occupational therapist and spent 22 years in clinical practice. Prior to her current role Moira worked in higher education as a senior lecturer and then Head of School. Moira has held a number of professional services roles in recent years, including her current role of Director of Student Experience. Moira leads on student health and wellbeing and community liaison related issues.

Presentation: Suicide-Safer Communities - strengthening relationships to support student wellbeing Canterbury Christ Church University and the University of Kent, supported by their respective students’ unions, have established a joint initiative around suicide prevention in Canterbury’s universities and further education communities. The partnership is working towards the international SuicideSafer Community designation to give this serious public community health problem the prominence it warrants, whilst also providing a structured approach to our work.

47 Key to this work is strengthening relationships, which will support effective responses and joint working in all areas of suicide. This involves close working with colleagues internal and external to our institutions, including the NHS, Public Health England, the Police, Network Rail and the Samaritans. Participants will be given opportunities to share their own experiences and practices.

Simon Horniblow (Keynote Speaker) Managing Director, Campuslife Simon is the strategic lead behind Campuslife’s operation. Before joining Campuslife, Simon worked in the UK’s Television industry, working on a number of productions for all five terrestrial broadcasters before moving his attention and skills to the world of new media and multiplatform projects. Simon is passionate about using his knowledge of digital communication to interpret the needs and demands of the sector and develop new technologies, services and approaches that achieve their goals.

Clarissa Humphreys Student Support and Training Officer (Sexual Violence & Misconduct), Durham University Clarissa Humphreys joined Durham University as the Student Support and Training Officer (Sexual Violence & Misconduct) in August 2016; she focuses on prevention and response initiatives across the University. Prior to joining the University, Clarissa gained extensive professional experience working as a forensic mental health social worker in England and as a Licensed Master Social Worker and Licensed Chemical Dependency Counsellor in Texas, USA.

48 In her role as a social worker, Clarissa has worked with survivors and perpetrators of domestic abuse and sexual violence and with individuals with acute mental illness and co-occurring substance use issues. In addition, Clarissa has experience developing and providing training and education for newly qualified social workers, staff, students, services users and carers. Her training within the University focuses on understanding sexual violence in a university setting, responding to disclosures, supporting students and investigating allegations of sexual misconduct. Presentation: Preventing and responding to sexual violence and misconduct in a university setting This session will focus on Durham University’s prevention and response initiatives highlighting challenges and lessons learned in areas of generating culture change, policy, support, training and education. It will consider risks of perpetration in university settings and how university responses address this. The session will cover the journey that led to this work and highlight the specific full-time role dedicated to this area.

Amanda Jackson Sustainability Project Officer, University of Leeds In the 15 years that Amanda has worked on community matters at the University, she has overseen the development of the agenda to one of more strategic importance whilst maintaining a focus on relationship management and developing trust in the communities of Leeds where the majority of students live. Key achievements include: overseeing the delivery of the Leeds Universities and Colleges Neighbourhood Helpline, delivering Living in Leeds initiatives to support and encourage students’ integration into local communities, multi-agency partnership work to ensure local services are

49 responsive to the needs of our students, reporting on the University’s social, economic and cultural contributions to Leeds through a regular community newsletter, building community capacity through delivery of the Community Mentoring Scheme. As the main liaison with the local community, Amanda has successfully built a reputation of understanding and trust in her balanced and fair approach. Presentation: Student Citizenship and the Student Lifecycle- Engaging students to be active and responsible citizens through their University experience. Our long held view is that living in local communities is an important part of our student’s development as responsible citizens. We recognise that there are both negative and positive impacts on communities associated with large concentrations of students, these are well documented in university towns and cities across the country. Our students’ inexperience brings unique local challenges, including noise, waste and parking. We also recognise that students bring very many positive benefits to the communities they live and work in making Leeds a vibrant and diverse city. The role of the University of Leeds Sustainability Service is to engage with our neighbouring communities, support our students’ integration, foster positive benefits and, where necessary adopt unique approaches to minimize and mitigate against the potential negative effects on the wider community. Our Student Citizenship Programme has been developed to engage our students and support their integration to ensure that theirs, and other resident’s, experience of their time in Leeds is a positive one. Student engagement initiatives take place over the course of the academic year and are delivered in response to ongoing, as well as emerging, student and community needs. We work in collaboration with a number of strategic partners, including Leeds University Union, Leeds City Council, Leeds Beckett University, Police and community representatives. Students come to the University of Leeds to study in a vibrant, research intensive environment. While they’re here, we encourage them to think beyond their studies and become responsible citizens who contribute to the communities they live and work in. Living in the local community is an important part of their development as responsible citizens.

50 In this interactive session we will explore the range of pressures that students have through the academic year, how these correspond to student impacts and how we can use this information to change student behaviour.

Katie Jepson Senior Project Officer, National Union of Students Katie has been working for the NUS for the past three years and is currently Senior Project Officer for our UNESCO Award winning change and engagement programme, Green Impact. She has worked with educational institutions and NHS Trusts in England, Northern Ireland and Belgium on behaviour change and engagement programmes. Before NUS, Katie worked for The Conservation Volunteers on inner city sustainable food projects and has a BA in Geography from Keele University.

Presentation: Town and Gown for pro-sustainable change Since 2013 NUS has been convening and facilitating community partnerships that enhance organisations’ sustainability performance and engagement, whilst providing excellent learning and development opportunities for students. This has led to new relationships being forged. Momentum and trust has led to projects getting more and more ambitious, and impactful. This workshop will share practical and honest case studies of successful Town and Gown sustainability programmes and partnerships. We’ll explore different change management and behaviour change theories that underpin our work and introduce new, freely available resources to help further drive and support this area of work.


Katie Latchford Community Liaison Manager, Canterbury Christ Church University As Community Liaison Manager for Canterbury Christ Church University, Katie Latchford has two key roles: one is to respond to complaints about students from local community members; the other, to foster positive relationships between students and the community. This involves encouraging students to respect their neighbourhood and to get involved in local community initiatives; and getting communities to become more involved with the University. To do this, Katie works in partnership with the Students’ Union, local residents associations, voluntary and statutory organisations. With two other University’s and a large FE college in the city, Katie works collaboratively with colleagues in other further and higher education institutions in developing common protocols and initiatives which support the integration of students in the local community. Presentation: Zero Tolerance Initiatives: Sexual harassment in the night time economy The session would highlight the Zero Tolerance initiative in Canterbury, which was developed to reduce the acceptance of, and number of incidents of, sexual harassment within the night time economy. During the City Council's licensing review we successfully lobbied to have a Zero Tolerance initiative included within the Licensing Policy, to ensure venues within the city of Canterbury support victims of harassment and take a zero tolerance approach to perpetrators. This initiative was agreed and implemented as part of the consultation exercise. The strategic partners for this initiative developed a training programme for venues, so their staff feels supported and confident when identifying and challenging these behaviours. Students and other patrons also feel confident

52 that venues are taking these issues seriously and then feel more willing to report these incidents. Any venues not supporting and implementing the initiative could be reported to Canterbury City Council, who would then encourage compliance through meetings and by offering further guidance, and ultimately would take a venue to a Licensing Review, which could place restrictions on their ability to trade. The session will explore: 1. The background to this innovative initiative, the methodology behind the approach taken and the benefits of implementing as a partnership across the city. 2. Discuss the need to reduce incidents of sexual harrassment within the night time economy and support those venues who behave responsibily and are supportive of the initiative. 3. The development of a "train the trainer" programme that can be delivered to key staff within venues, so they can onward train other members of their team. 4. Securing funding from, and the support of, Kent's Police and Crime Commissioner for the delivery of this initiative. 5. the improvement to student safety on nights out and the financial benefits to the venues who wholeheartedly take this initiative on board. 6. The establishment of a steering group to deliver the programme and support the initaitive being adopted by other areas.

Stephen Leonard Neighbourhood Services Manager, Belfast City Council Stephen has worked in Local Government for 29 years and was recently appointed as Neighbourhood Services Manager (South Belfast). Stephen is responsible for working with Councillors and partners to shape neighbourhood development, regeneration and service delivery in the south Belfast area. The

53 South Belfast area has the largest concentration of Houses in Multiple Occupation which house the majority of students in the city. Presentation: HMO Licensing. Opportunity for partners to work together to manage student behaviour. HMO licensing will transfer to local Councils in Northern Ireland in April 2019. The new Licensing regime will provide Councils with the ability to attach conditions to licences in relation to managing student behaviour. This session will give delegates the opportunity to share best practice and identify how HMO licensing can support/improve how partners can work together to manage off-campus communities.

Professor Duncan Morrow Director of Community Engagement, Ulster University Professor Duncan Morrow is a Professor in politics where he has published widely in the fields of conflict resolution, Northern Ireland politics and the relationship between religion and politics. Duncan is currently the Director of Community Engagement at Ulster University developing relationships with groups and organisations across the community. For ten years, Duncan was Chief Executive of the Northern Ireland Community Relations Council where he championed the concept of a shared future and peace-building by developing the Council’s role in policy, in research and active learning, in organisations and work on key issues such as interfaces, parading and regeneration and in work with victims and survivors of conflict. Between 2012 and 2015 he was Chair of the Scottish Government’s Advisory Group on Tackling Sectarianism and in 2016 chaired the Scottish Government’s Advisory Group on Tackling Hate Crime, Prejudice and Community Cohesion.

54 Duncan’s research interests include Conflict and Religion, Ethnic Conflict, Northern Ireland Politics and the work of Rene Girard. Presentation: All change: Building new University-community relationships in a society in transition. Ulster University has embarked on a major programme of institutional change in a society attempting transformational change. Since the 1990s, Northern Ireland has slowly emerged from violent conflict with significant consequences for all aspects of politics, society and economics. One of the most important pieces of evidence of change has been the decision of the University to refocus its core activity from suburban/rural campuses into the inner cities, including the relocation of 15,000 students into the heart of the Belfast City. Inevitably, this brings both huge opportunities and enormous challenges, not the least of which is delivering the University’s core mission of being a civic institution making an educational, social, cultural and economic contribution to its community. Among the most important challenges are aligning the culture of the institution with new stakeholders, and engaging with an increasingly complex number of stakeholders, including political institutions, community organisations and students/young people. The dimensions of these challenges make this an unusual and current case study. This presentation will explore both the challenges and the opportunities and consider some of the consequences for University practice and culture. The presentation is of direct interest to all those engaged in University public engagement, student and community engagement officers, and all stakeholders involved in managing community/University affairs including local Councils and Police. Did you know? Game of Thrones was filmed in a studio nearby… “Winter Is Coming”


Councillor Nigel Murphy Deputy Leader, Manchester City Council UKTGA 2018 Conference Chair Nigel Murphy is a Labour Councillor representing the Hulme ward having been elected first in 2006 and again in 2010 and 2014. In May 2018 he was appointed Deputy Leader and as part of his portfolio he has responsibility for communications, corporate property, crime and community safety, employer engagement, Manchester industrial strategy, skills and employment and worklessness. He has previously held the positions of Executive Member for Neighbourhoods in May 2015, Executive Member for the Environment (201013) and Executive Member for Housing and Regeneration (2013-14). Prior to becoming Executive Member, Nigel worked in the IT industry. Nigel is a Governor of Trinity High School, and has served on the boards of a number of other organisations. He has previously held position of Chair of the Greater Manchester Waste Disposal Authority and has served as the vice chair of Eurocities Knowledge Society Forum.

Andrea Siret Head of Community Engagement and Social Responsibility, Oxford Brookes University Andrea has worked at Oxford Brookes University for 15 years and specifically within Community Engagement for 11 years. As Head of Community Engagement and Social Responsibility, her priorities include seeking opportunities to develop and shape a new strategy to ensure that the University has a

56 reputation as a good neighbour and a key contributor to the city of Oxford.

Emma Trundley Community Engagement Manager, Oxford Brookes University Emma has worked at Oxford Brookes University for 15 years in various roles and joined the Community Engagement Team over two years ago. She manages the delivery of the Student Community Warden Scheme as well as developing and shaping a number of initiatives for the team. Emma work proactively with external agencies and groups, seeking ways in which they can work collaboratively to address key issues within the community. Presentation: House Champion Scheme During this session delegates will find out about ways in which Oxford Brookes University supports students living within the private rented sector as well as how we respond to complaints and queries from local residents. The session will cover one of the key initiatives, the House Champion Scheme, which pulls together various other activities, including; the Student Community Warden Scheme, Shhh campaign, collaborative working with external groups, the Get to Know Your Neighbour campaign, Complaints process, From Hall to Home campaign and crime prevention initiatives.

James Slattery Community Liaison Officer, Swansea University and University of Wales Trinity Saint David James Slattery was appointed Community Liaison Officer for Swansea University and University of Wales Trinity Saint David in November 2017. James

57 brings his previous experience in the youth work, housing and justice sectors to influence his role, which he operates in partnership with South Wales Police and Swansea and Neath Port Talbot Councils. James’ expertise lie’s in conflict resolution solutions, including Restorative Practices and mediation.

Mandy Williams Chaplaincy and Community Manager, Swansea University Mandy Williams, has recently been appointed as Chaplaincy and Community Manager for Swansea University. This role brings together her dual work history, as an ordained Anglican Priest and her more recent 10 year career working within the Voluntary sector in Wales. Mandy has an expertise in public engagement and more recently coproduction. Mandy has worked extensively with public sector bodies, locally, regionally and nationally in Wales to assist them in improving the ways in which they engage and coproduce with their communities. Mandy is passionate about enabling people to get their voices heard and to be an active part of asset building and solution finding within their own communities and areas of interest. Presentation: Co-producing off campus solutions Do students get a bad press in the community? Is it a challenge getting students and non-student residents to work together? Do you find that people are quick to complain but slow to come up with solutions? Co-production is not a magic bullet but might well be part of the answer. In this workshop we will learn about the key principles of co-production and

58 explore ways in which this approach might be used with students and other community members to co-create solutions to those common thorny issues. Come with your ideas as well as your problems and let’s do some coproduction!

Professor Darren P. Smith Professor of Geography, Loughborough University Darren is Director of Academic Staffing and Resources in the School of Social Sciences at Loughborough University. He was formerly Associate Dean Enterprise (2012-2018). He currently is Editor-in-Chief of the journals Population, Space and Place and Journal of Rural Studies. Darren’s research investigates the effects of contemporary processes of migration and population change within urban and rural places. He is fascinated by the formation of new social and economic geographies that are giving rise to more exclusive, segregated, and transient societies. Darren coined the term ‘studentification’ to conceptualise processes of change within university towns and cities tied to the growth of student populations and the expansion of higher education. To date, Darren has researched studentification in UK, Ireland, North America, Australia and China. In the rural context, his work investigates processes of rural gentrification and migration. Darren is part of an international research team (iRGENT), funded by ESRC, NSF and ANR, that is studying international rural gentrification in UK, USA and France. Other current research interests focus on the impact of Housing in Multiple Occupation (HMO) and changing neighbourhoods. Presentation: Harmonising Town and Gown Relations: Learning from International ‘Associations’ This presentation will draw upon the Studentification Guide for North America (Smith and Fox, 2018) to demonstrate the benefits of sharing good practices

59 across international contexts, for delivering and managing positive town and gown relations. To contextualise the discussion, the first part of the presentation will show how studentification is an international phenomenon, with growing academic and policy studies of the process of change. The discussion will then focus on ten exemplars from the Studentification Guide to illustrate the value of sharing good practices.

Alistair Stewart Public Affairs Manager, Queen’s University Belfast Alistair Stewart is a graduate of Queen’s University Belfast, where he gained a degree in history. He worked on the Shared Education programme in the School of Education in Queen’s, before moving to the Public Engagement office in 2015. He leads the Public Affairs team, providing a hub for the University’s outreach activity with elected representatives and government, and helping to ensure that the University remains high on the political agenda, and continues to play a leading role in shaping the educational, economic, cultural and social development of Northern Ireland. The team provides support to senior management, including the ViceChancellor, Pro-Vice-Chancellors, and Registrar, in developing and maintaining the University’s relationships with key stakeholders including MLAs, Ministers, MPs, local Councillors, government departments (in particular the Department for Employment and Learning), civil servants and policy advisers, as well as with representatives of the community and voluntary sector.Alistair’s team led the way in co-ordinating the development of the Queen’s University Social Charter. The Social Charter reaffirms the University’s commitment to making a positive contribution to society, and provides the platform for demonstrating the innovation, discovery and

60 creativity of our staff and students and the regional, national and global impact of their work. Presentation: Shaping a Better World: Queen’s University Belfast’s Social Charter Alistair Stewart will outline the thinking behind the University’s Social Charter. This document provides the framework for embedding positive social impact in the culture of the University. From local Homework Clubs to global alliances for leading-edge cancer research, and from ground-breaking research in children’s healthcare to developing future leaders, Queen’s University’s Social Charter reflects and celebrates our impact both locally and internationally. Alistair will set out the main principles and themes of the Social Charter, and provide examples of some of the Social Charter Signature Projects, to illustrate the way in which the Charter shines a light on the significant contribution made by our students and staff to our society.

Richard Stott BSc MRICS Group Managing Director, Kexgill Group (including University Quarter®) The Kexgill Group are a student landlord in 9 UK cities, have a multi-family investment portfolio in Germany and own/operate the University Quarter in Hull. Richard was a founder of the Landericus German Fund and partner of Thomson Stott which became part of a national company (both interests now sold), a residential property fund and student accommodation specialist specialising in affordable provision.

Did you know? George Best first kicked a football in the East of the city.

61 Presentation: Creating a University Quarter The University Quarter is a unique partnership between the University of Hull and the Kexgill Group to provide students with the highest standard of student accommodation and support within a five-minute walk from the campus. It is being dubbed the UK’s first “hybrid-hall”, combining independent living with the social and safety benefits of living in hall accommodation. 94% of the University Quarter is owned by the Kexgill Group and includes 200 houses and 2 refurbished Halls of Residence.

Barry Wall Managing Director Polkadot Consultants Ltd Barry is a professionally qualified, L & D specialist and organisation Development Consultant with more than 25 years' cross-sector experience in training and consultancy within the private and public arena. Barry has worked with multiple clients during which time he founded Polkadot Consultants Ltd. In his younger days, he worked as a dessert chef and was once a zookeeper (no laughing at the back please). Presentation: Transfer – A Journey: Provides an insight into understanding the Trans experience from a non-trans perspective In this seminar, attendees are given the opportunity to begin exploring and evaluating how positive and respectful interactions with the Trans* community will become a symbolic of any organisation that takes equality and diversity seriously. As part of a series of events available around gender, sexuality and other characteristics this is an important issue that enhances the understanding and ability on supporting student communities in an accommodation setting.

62 We hope you enjoy UKTGA 2018!

If you have any additional enquiries, please contact the Registration Desk. Alternatively, you can call: Poppy Humphrey Niamh Hayden Cooper Healey

07747 006 843 07468 458 305 07768 237 484

Did you know? Milk of Magnesia was invented in Belfast!

63 Notes:

Did you know? The name of the Undertones’ legendary Teenage Kicks is immortalised in a mural in the east of the city, in recognition of their Belfast-born record boss Terri Hooley. Notes:


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