MAURITIUS RESEARCH COUNCIL HALF-DAY SEMINAR MRC Small Scale Research and Innovation Grant Scheme:
Factors influencing the adoption of e-Government services
DRAFT PROGRAMME
Mauritius Research Council 6th Floor, Ebène Heights, 34, Cybercity, Ebène, 72201 Tel: (230) 465 1235 Fax: (230) 465 1239 E-mail: mrc@intnet.mu Website: www.mrc.org.mu
Venue:
Mauritius Research Council 6th Floor, Ebène Heights, 34, Cybercity, Ebène, 72201
Date:
Tuesday, 5th July 2016
Time:
14:00 hrs
Factors influencing the adoption of e-Government services Synopsis Mauritius is the second top most e-government ready country in Africa behind Tunisia. Despite being ranked second in Africa for e-readiness and having the necessary infrastructure, Mauritians are reluctant to adopt e-government services. This presents a serious challenge for the government as the success of any e-government initiative depends on the willingness of the citizens to adopt such a service. Against this backdrop, this study employs an extended model comprising of the unified theory of acceptance and use of technology 2 (UTAUT2) and the e-government adoption model (GAM) to investigate the adoption of e-government services in Mauritius. Using a convenience sampling strategy, a cross-sectional survey of 229 Mauritian citizens was carried out. Results indicate that citizens perceive e-government services to be advantageous to them and that adequate facilities are available to access these services. However, our research shows that there is a lack of awareness amongst the public on e-government services and that despite having the necessary computer skills, citizens would rather choose not to use e-government services. Trust in the internet has been found to be a significant predictor of e-government adoption while a lack of trust in the government hampers citizens’ uptake of egovernment services. Finally, resistance to change inhibits citizens from choosing e-government services over traditional government offices.
PROGRAMME 14:00 – 14:30
Registration of Participants
14:30 – 14:40
Welcome Address Dr A Suddhoo, Executive Director Mauritius Research Council
Factors influencing the adoption of e-Government services 14:40 – 15:20
Research Presentation Dr M Z I Lallmahomed
15:20 – 15:40
Questions and Answers (Fielded by the Research Team)
15:40 –15:45
Vote of Thanks Dr A Suddhoo, Executive Director Mauritius Research Council
15:45
Tea Break