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MP VENTUS COMPUTERS LTD CUSTOMER CARE General complaints For customer care issues or damages the client can make a complaint following the procedure below. The appropriate manager will contact the client as soon as possible and arrange to examine the case. 1.

Contacting the Shop Manager at 700 700 06.

Information about after sales issues

In the event of operational problems, damage to the product or to change a product the consumer can follow the following procedures: 1.

Return the product at MP Ventus Computers ltd shop according to our «Returns and Cancellation» policy.

Hand in the defective product to any MP Ventus Computers ltd shop where the product will be recorded in our system and will be examined by our Technical Department according to our «Limited Warranty of MP Ventus Computers ltd» policy. The examination procedure will take upto 5 business days.

Online, visiting www.mpventus.com By phone, at 700 700 06. By email, at info@mpventus.com We will reply during week days, from 09:00 - 19:00. Changes to our Customer Care

We reserve the right to change or update our Customer Care.

Marios Pasparis MP Ventus Computers ltd 25/2/2022

MP VENTUS COMPUTERS LTD Returns and Cancelation Policy Customers have the right to return all products within 7 days from invoice date, for purchases from MP Ventus Computers store and if approved unilaterally by our company. Also, customers have the right to return all products within 14 days of delivery or pickup, for purchases from our online shop (www.mpventus.com). BY VISITING OUR SHOP AND PURCHASING ANY PRODUCT, OR BY PLACING ORDERS ONLINE OR BY EMAIL OR BY PHONE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS RETURNS AND CANCELLATION POLICY. RETURNS POLICY Returns Please use the following cases accordingly: Case 1 – Unused, Unopened, in its original packaging Return at MP Ventus Computers ltd shop within 7 working days from invoice date, along with the original invoice. In case of purchase from our online shop (www.mpventus.com) you can return at MP Ventus Computers ltd shop within 14 working days from delivery or pickup date. The product will be exchanged with a credit on your Ventus Account of equivalent value (EUR) or with other product of equivalent value. No cash refund can be done. In case of purchase from our online shop (www.mpventus.com), you can receive a cash refund for the value of your purchase. Product must be in its original packaging UNOPENED. Case 2 - Unused, Opened in its original packaging Return at MP Ventus Computers ltd shop within 7 working days from invoice date, along with the original invoice. In case of purchase from our online shop (www.mpventus.com) you can return at MP Ventus Computers ltd within 14 working days from delivery or pickup date. The product will be checked from our Technical Department within 5 business days and if it complies with our Warranty Policy we will proceed with the exchange. The product will be exchanged with a credit on your Ventus Account of equivalent value (EUR) or with other product of equivalent value. No cash refund can be done. In case of purchase from our online shop (www.mpventus.com), you can receive a cash refund for the value of your purchase. Product must be in its original packaging (undamaged). Case 3 - Faulty or not fully functioning Return at MP Ventus Computers ltd shop, along with the original invoice and its original packing. The product will be checked from our Technical Department and if it complies with our Warranty Policy we will proceed with exchange or repair. The product can be exchanged with the same product or other product of equivalent value only if our Technical department decides it is necessary and if product is returned in its original packaging. If product or the kind of service required is not covered under warranty and if cost of repair is more than 50 eur incl. VAT, customer will be informed before any action taken. Customer is always responsible to make a data backup before bringing any device to our Service department. We are not responsible for any kind of data loss.

Kind of damages NOT covered by warranty: Any windows problem, any other software problem, drivers problems, viruses or spyware, data transfer-save, physical damages (broken buttons, broken charger inputs, broken monitors, broken cables etc.) PLEASE CHECK LIMITED WARRANTY OF MP VENTUS COMPUTERS LTD. We cannot give cash refund (or credit card return) for any purchase made within our shop in any case. We cannot accept any products for exchange if they are not in their original packaging. We cannot accept any products for exchange containing Software licenses (f.e,. Laptops, PCs, Software products etc.), if customer started Windows installation, installed any updates, registered applications and operating systems etc. The product then, is considered as used. We cannot accept any products for exchange if any part of it came in contact with body parts. F.e earphones. In any of the above cases we may request from the customer to allow a reasonable period of time for us to carry out any technical inspection to the product. We will not charge for inspection fees in any case unless prior informed. Where to return your products You can return your products, at MP Ventus Computers ltd, Monday to Saturday, during working hours.

CANCELLATION POLICY How to cancel an online order If you have chosen to Pick-up from MP Ventus Computers ltd shop, you can cancel your order at any time up to 2 working days, after the order confirmation date, by calling 700 700 06. If you have chosen the Home Courier Delivery or the Pick-up from Courier office, you can cancel your order at any time before the product is handed to the delivery service. After the dispatch of the product, your order status will automatically update and you will no longer be able to cancel your order. You can of course, return the product you bought, following our Returns Policy as described above. Contact us Online, visiting www.mpventus.com By phone, at 700 700 06. By email, at info@mpventus.com We will reply during week days, from 09:00 - 18:00. Changes to our Returns and Cancellation Policy We reserve the right to change or update our Returns and Cancellation Policy.

Marios Pasparis MP Ventus Computers ltd 25/2/2022

LIMITED WARRANTY OF MP VENTUS COMPUTERS LTD POLICY (VAT NO. 10108284s, TEL. 700 700 06, FAX 23741445)

This limited guarantee is provided to the consumer of the product (“the Client”). It does not exclude nor does it limit any rights of the Client which are mandatory under the law.

The duration of the warrantee is 24 months and under no circumstances shorter than 24 months and it is valid from the date of purchase of the product by the client. If the product is replaced the duration of the warranty shall continue for the remaining part of the 24-month warranty period starting from the purchase invoice date.

During the warranty period, MP VENTUS COMPUTERS LTD will repair for free, replace the defective product for free, or the agreement may be denounced according to law 7(I) of 2000 article 5 paragraph 6 and provided that the notification of the defect of the product is performed in less than 2 months from the occurrence, according to law 7(I) of 2000 article 5 paragraph 2 upon its sole discretion.

MP VENTUS COMPUTERS LTD will return the repaired or other product to their client in a working condition. If a defective part is being repaired then the component shall be changed. In case of repair, the defective part will be changed. The term “part” means all parts of the product including its main chip (engine). All replaced components or other equipment which have been replaced shall become the property of MP VENTUS COMPUTERS LTD.

This limited warranty does not apply for natural wear and tear. Also, it does not apply if:

The defect was caused because the product has been subject to use in a manner not conforming to the instructions of the manufacturer, abuse, if it was exposed to humidity or extreme hot or environmental conditions, or sudden changes in such conditions, corrosion, rusting, non-authorized modifications or connections, non-authorized opening or repair, repair with the use of non-authorized spare parts, misuse, unsuitable installation, accident, natural phenomena, which are beyond the reasonable control of MP VENTUS COMPUTERS LTD (including for instance defects in the department of consumable parts such as batteries, which as a rule have a limited life) unless the defect was caused directly because of the use of defective materials, designs or workmanship,

The product serial number, the identifying date code, or the IMEI number, have been removed, deleted, defaced or altered or are illegible,

The defect was caused by a defective network operation,

The defect was caused by the fact that the product was used or was connected to a computer not compatible to the technical specifications of the appliance,

The product software requires upgrading because of modifications in the network parameters or modifications of the product software by a non-authorized person,

The defect is due to a file or program which has been installed in the internal or external memory of the appliance,

The product has not been checked by the technical department of MP VENTUS COMPUTERS LTD to establish and verify the defect of the appliance.

The limited warranty shall be valid only if the client presents the original product purchase receipt and delivers the product to MP VENTUS COMPUTERS LTD.

This limited warranty is the sole and exclusive means for customer satisfaction according to MP VENTUS COMPUTERS LTD and the sole and exclusive liability of MP VENTUS COMPUTERS LTD against the client for defects or malfunction of the product. This limited warranty substitutes all other guarantees and obligations, either verbal, written (non-mandatory) by law, conventional, malfeasance or others. MP VENTUS COMPUTERS LTD will not, under any circumstances, be liable for direct damage, costs or expenses, if the client is a legal person.

Any modification or amendment of this limited warranty requires the prior written consent of MP VENTUS COMPUTERS LTD.

For any problems of the appliance not referred to above, the company shall not be liable for their repair. The company is only liable to inform the client and to request consent for additional charges.

10. If the warranty for a defective appliance has expired or if the appliance has not been purchased by MP VENTUS COMPUTERS LTD and the repair costs do not exceed €50 (including VAT), no prior consent is required from the client for its repair, notwithstanding the current price of the product. 11. No warranty is provided for repairs regarding water or humidity damages. 12. The Company MP VENTUS COMPUTERS LTD has no liability whatsoever for any complete or partial loss of personal data during the repair of the appliance. The exclusive liability for saving personal data in any electronic appliance, burdens solely the lawful user of the product. Also, the Company MP VENTUS COMPUTERS LTD has no liability whatsoever for the partial or complete loss of data, which may be due to a defect of the electronic appliance, whether this is due to a manufacturing fault (in which case it is excluded from the warranty), or due to a users fault (in which case it is excluded from the warranty). 13. In case the client does not collect the items he/she has brought in for repair within six months, then the company shall not be liable for their safe keeping. 14. The products of MP VENTUS COMPUTERS LTD are covered by warranty either by the company itself or by the legal representative in Cyprus, or the official representative within the territory of the European Union. 15. All consumables or components of a product (for instance chargers, batteries, headphones, feed-gear, inks etc) are covered by a warranty for good function under terms referred to in point 5, for a period not exceeding three months.

16. This limited warranty is valid for appliances which have been sold by MP VENTUS COMPUTERS LTD. In case of a defect of the appliance, the client is obliged to deliver the appliance to any points of sale of the company MP VENTUS COMPUTERS LTD. 17. The company MP VENTUS COMPUTERS LTD warrantees that any product sold from our shop (Eleftherias 82, Dherynia) or online (www.mpventus.com), is at the time of its original purchase free of defects in manufacturing, materials, design and workmanship under the above terms and conditions.

Marios Pasparis MP Ventus Computers ltd 20/2/2022

MP VENTUS COMPUTERS LTD PRIVACY POLICY This Privacy Statement describes the method of data collection from our website, www.mpventus.com and when applying for a Gold Member Card and the use of such data. This Privacy Statement relates solely to the personal data that you provide us when you access and place orders within our website and the data we use to issue your Ventus Gold Member Card. BY VISITING OUR SHOP AND PURCHASING ANY PRODUCT, OR BY PLACING ORDERS ONLINE OR BY EMAIL OR BY PHONE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. Information we collect When you visit our website, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, the type of operating system you’re using, your location, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site. In addition, if you decide to buy a product from our website, you will need to register, thus we will also collect the following types of information: Contact information, such as your name, surname, address, postal code, phone, email, and other similar information. It is your sole responsibility for the accuracy, genuineness, relevance and legitimacy of the personal information you disclose to us. We will never ask for any financial information, such as your bank account number, credit card numbers, or any other information related with financial data. For details regarding the payment procedure, see "Payments" section in Terms and Conditions. Cookies When you access our website, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications ("Cookies"). We use these technologies to: Recognize you as a customer, help ensure that your account security is not compromised and mitigate risk and prevent fraud. We may use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire. We encode our Cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and our services. How we use the information we collect Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to: - Provide customer support; - Process product orders and send notices about your order status; - Resolve disputes, and troubleshoot problems; - Prevent potentially prohibited or illegal activities;

- Customize, measure, and improve our services and the content, layout, and operation of our website and services; - Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; - Contact you at your telephone number or email, as authorized by you, in our Terms and Conditions. We will never sell, trade or offer any personal information you provide us, to any company, organization or third-party service provider, other than the ones needed to fulfil your orders. What information can you access? Our website gives you access to a broad range of information about your account and your interactions with www.mpventus.com for the limited purpose of viewing and, in certain cases, updating that information. Contact us Online, visiting www.mpventus.com By phone, at 700 700 06. By email, at info@mpventus.com We will reply during week days, from 09:00 - 19:00. Changes to our Privacy Policy We reserve the right to change or update our Privacy Policy.

Marios Pasparis MP Ventus Computers ltd 20/2/2022

MP VENTUS COMPUTERS LTD TERMS AND CONDITIONS FOR ONLINE PURCHASES ON www.mpventus.com BY VISITING OUR SHOP AND PURCHASING ANY PRODUCT, OR BY PLACING ORDERS ONLINE OR BY EMAIL OR BY PHONE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS TERMS AND CONDITION FOR ONLINE PURCHASES.

ACCOUNT Eligibility

Accessing our site and viewing our products and services does not require any registration. However, if you decide to buy any product from our website you will need to become a registered user (which is totally free). In order to register to www.mpventus.com, you must: - Complete the registration process; - Agree to our Terms; and - Provide true, complete, and up-to-date contact information. By using our website, you represent and warrant that you meet all the requirements listed above, and that you won’t use our website in a way that violates any laws or regulations. We may refuse service, close accounts of any users, and change eligibility requirements at any time. Account and Password

You’re responsible for keeping your username and password confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You should immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password. You can review the personal information you have provided us and make any desired changes to such information, or to the settings, at any time by logging in to your account on our website. We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms and Conditions or any other applicable guidelines or policies.

PURCHASES Pricing and Availability

All prices are inclusive of legally applicable VAT, according to the current VAT legislation. Prices listed on our website can be changed at any time without any notice. All product offers are valid until stock lasts.

We list availability information for products sold on our website, on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or by phone as soon as possible if any products in you order turn out to be unavailable and you will not be charged for those products. Product information

Unless expressly indicated otherwise, we are not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Colors may also differ. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use. For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact us. Content on this website is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. We don’t accept liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights. Discounts and “Ventus Gold Member Card”

We always seek the opportunity to thank you for being loyal customers, so we decided to create a special card for you to enjoy your shopping at a lower cost! When you are registering into the website, You are automatically becoming a Ventus Gold Member and your card will be sent to you with your first order. If you do not wish to become a member, please call us, or send us an email. You will receive discounts on the shop retail prices on nearly all products. Sometimes, when a product is already a special offer, discount with “Ventus Gold Member Card” may not be applicable. Payments

We will never ask for any financial information, such as your bank account number, credit card numbers, or any other information related with financial data. All payments are performed by credit card (or Paypal) using a secure Gateway checkout page provided by PAYPAL. When you are about to pay, you will be redirected to the secure Gateway checkout page, enter your payment details and perform the payment and then redirected back to our website to view your order receipt. Delivery and Pick-up We will deliver only within the island of Cyprus and will do so for all weekdays, except Sundays and holidays. We currently offer 3 ways of delivering our products to you: - Pick-up from MP Ventus Computers ltd shop (FREE) - Pick-up from any courier pick-up office (FREE, for purchases over €30) - Home Delivery, using ACS Courier, except some remote areas (FREE, for purchases over €30)

We will do our best to deliver your product within 1-4 working days. Please note that delivery estimates are not guaranteed delivery times and should not be relied upon as such. We cannot take responsibility for order and delivery delays outside our liabilities or for delays that occur as a result of physical disaster (like fire, flood, earthquake, storm, or other natural disaster), war, invasion, civil war, rebellion, riot, terrorist activities, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. ALTHOUGH WE WILL NEVER DISPATCH A PRODUCT IN DAMAGED PACKAGING, UPON DELIVERY OR PICKUP, PLEASE ALWAYS CHECK CAREFULLY AND MAKE SURE THAT THE EXTERNAL PACKAGING AND THE ADHESIVE TAPE ARE INTACT, TO AVOID RECEIVING A FAULTY OR NON-FULLY FUNCTIONING PRODUCT. AFTER YOU SIGN TO RECEIVE THE PRODUCT, YOU ACCEPT THE PRODUCT AS IT IS AND YOU HAVE NO CLAIM REGARDING THE PACKAGING AND THE GENERAL CONDITION OF THE PRODUCT. Order cancellation and Returns

Please review our Returns & Cancellation Policy which applies to all products sold by our website. Children

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use our website with the involvement of a parent or guardian. We Do not ask for ID cards when selling a product therfore parents are responsible for their children not to try to cheat us. Contact us

Online, visiting www.mpventus.com By phone, at 700 700 06. By email, at info@mpventus.com We will reply during week days, from 09:00 - 19:00. Changes to our Terms and Conditions

We reserve the right to change or update our Terms and Conditions. We will however post any changes on this page.

Marios Pasparis MP Ventus Computers ltd 20/2/2022 In case any customer need a translation of the above document in Greek, can email us on info@mpventus.com