NEIGHBOURHOOD NEWSLETTER Mounties Neighbours Information Evening Minutes: Thursday 20 July, 2017 Opened 6.39pm Guest Attendance: 32 Venue: The Elizabeth Room, Mounties
OVERVIEW General Manager, Mr Darren Marino opened the meeting and welcomed 32 Neighbours and Board of directors to the meeting. Darren Marino outlined the roll of the annual meeting as an ongoing communication between the residents surrounding the club’s facility and the club’s management. All parties were happy with the process of reporting and feedback.
ATTENDANCE FOR CLUB REPRESENTATIVES
APOLOGIES RECEIVED FROM CLUB REPRESENTATIVES Kevin Ingraham – President John Dean – Vice President/Treasure Steve Fitzpatrick – Vice President Tom Murphy - Director Steve Edwards - Director Leon Hansen - Director Jenny McNevin – Director Lorraine Dean – Director
Representatives from the club on the night were; Trevor Forman – Director Greg Pickering – CEO, Mounties Group Darren Marino – General Manager, Mounties. Kelly Sinclair - Functions & Events Coordinator (minute taker)
Howard & Beverley Grimshaw Warren & Lorraine Winsor Darby & Gwen Bidese
ATTENDANCE FOR NEIGHBOURS
AGENDA Review of the Club’s impact on the Community in terms of;
Darryl & Barbara Aspinall Julie & Fay Bryce Frank & Pat Grech Eric & Lorraine Jackson Mrs Kha Kaing William McAllister Michael & Kerry Mesic Gary Muscatello Robert & Maria Norbedo Ms Lynda Van Blanken & Guest Josephine Ranieri & Guest Robert & Janice Suggett Tim & Myra Thomson Van Chuc Vo & Toan Nang Frank & Maria Vartuli Bernard Velnic Eliabeth Young Omar & Judith Zugbhi Sally Forman
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mounties bowling club
APOLOGIES RECEIVED FROM NEIGHBOURS
1. Complaints Management 2. Patron Behaviour 3. Security 4. Traffic 5. Noise Management 6. General Business 7. Future Developments
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NEIGHBOURHOOD NEWSLETTER Mounties Neighbours Information Evening Minutes: Thursday 20 July, 2017 Opened 6.39pm Guest Attendance: 32 Venue: The Elizabeth Room, Mounties
MOUNTIES CURRENT MATTERS & FOLLOW UP
4. Traffic
1. Complaints Management
- Traffic flow has been successful with the new Humphries road club entrance for arrivals and departures keeping the noise level and traffic management to a minimum.
- Neighbours were informed that minimal complaints were received in the review period. A few construction complaints were received and were dealt with quickly and followed up with the Neighbours. - Very few patron behaviour complaints were received. This has decreased over the year due to the change in club entertainment. We no longer host live bands or DJs in the general public area and have now gone with entertainment that compliments the food and is more laid back and easy listening.
- Strict management procedures and guidelines are in place to ensure the traffic during construction is minimal No complaints or feedback received 5. Noise Management - Mounties have received positive feedback from neighbours regarding the levels of noise coming from the club throughout the year with construction work and patron behaviour
No complaints or feedback received
No further complaints or feedback received 2. Patron Behaviour - Neighbours were advised that anti-social behaviour has been reduced significantly due to the hard work of the board, management, staff and security.
6. General Business Floor is opened up the all attendees for general discussion. No feedback or complaints were received
No complaints or feedback received 7. Future Developments 3. Security
- Darren Marino - General Manager presented neighbours with updates on present and future club development
- Additional cameras have been implemented during the development stages with over 500 cameras
- New members / sports bar area due for completion in late August.
- Positive feedback has been provided regarding the security boundary car that is patrolling the area. It has been advised that the car has helped with decreasing poor patron behaviour in the area.
- Mounties have just started with the interior refurbishment of the gaming floor which will continue for the next 18 months. - Underground carpark was meant to start this July but has now been pushed back to July 2018 due to cash flow and the size of the project
-Introduction of additional female security will be put into place in the coming weeks to assist and provide a softer approach with female patron behaviour
- More information will be provided at the Christmas dinner regarding the clubs refurbishments
No complaints or feedback received
Darren Marino declared the meeting closed at 7.00pm and invited all present to enjoy light refreshments. Customer Service Manager: 9822 3537 Darren Marino: 9822 3529
mounties
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mounties bowling club
/
harbord diggers
/
manly bowling club
/
club italia
/
mekong
/
triglav