OurStory
Motivated Minds was founded in 2011, by Carla Andrews MBE BCAh. With a vision to create a sustainable, community driven social enterprise, for the purpose of empowering people and deliveringlife-longmentalhealthsolutions,7days a week, 52 weeks a year, Carla set upon an incrediblejourney.
In2017,weopenedourfirstone-stop-shop,the'HAPPYHub',whichhasreallybeenkeytodelivering intheheartofthecommunityenablingustoreachandempowerpeopleandsupportingpathwaysto positivementalhealth.AlongsidetheHAPPYHub,ourworkwithsupportingschoolsandbusinesses inpromotingpositivementalhealthandwellnesshasgivenustheopportunitytomakeamassive difference.
We have not only been recognised with various awards, including 'Innovation to Mental Health Services' and a finalist in 'Health on the High Street', Public Health awards. But, our Managing Director,alsoreceivedherMBEinthe2021NewYearHonoursforservicestomentalhealth,andin 2020wasbestowedtheBritishCitizenAwardforHealth.And,itisnotjustourMDwhohasbeen recognised,ourteamofvolunteershavealsowonvariousaccoladesincluding'InspiringRoleModel' and'VolunteeroftheYear'.Wereallycouldn'tbeprouder.
C.AndrewsMBE
BasedinBasildonandworkingacrosstheUK,MotivatedMindsstandsasa beacon of hope and empowerment in the realm of mental health and wellbeing, dedicated to enhancing the mental wellness of individuals throughouttheirlives.
OurunwaveringmissionatMotivatedMindsistofosteropendialogueonmentalhealth,spreadeducation, presenteffectivesolutionsandbattlethepersistentstigmalinkedtomentalhealthchallenges.Webelievein empoweringindividualsthroughtransformativepositivepsychologicalandbehaviouralmethodologies.
Ourapproachiscenteredonproactiveprevention,withacommitmenttoinspiringindividualstorealiseand reach their full potential. We offer a broad spectrum of services meticulously tailored to the needs of individuals and organisations, encompassing schools, colleges, workplaces, and communities. Our community-based approach allows us to cultivate lasting relationships, providing individuals with a compassionateenvironmenttoexploretheirfeelings,viewpoints,andlifenarratives.
AtMotivatedMinds,wearecommittedtoholisticwellness,nurturingaprofoundsenseofself-awareness, personalgrowth,andtheembraceofone'strueselfamongthoseweserve.Ourmotto,'BeMore',speaks volumesaboutourdedication,resonatingdeeply,irrespectiveofageorlifecircumstances.
ThefoundationofourprovisionstemsfrompositivepsychologyandwrapsaroundtheNHSfiveelementsof wellbeing;Connectingwithothers,beingactive,continuedlearning,givingtoothers,andmindfulness.Allof ourworkisbasedonthemosteffectivedisciplinesofhealthandpersonaldevelopment.Focusisgivento individualstrengthsandfacilitatingskill-sets,aidingachievementandfulfillingpotential.
Weholdasteadfastallegiancetoevidence-basedpractices,usingthedistinguishedWarwickWellbeingScale andtheIONSquestionstogaugeindividualwellbeing.Oursynergeticmethodology,enrichedbyacoachingstyleassessment,facilitatesprofoundinsightintoourcustomers'psyche.
Ourcommitmenttolivedexperienceisrootedinourfounders'ownexperiences,andweactivelyco-produce ourserviceswithourcustomers.Thisplaysafundamentalroleinshapingboththedeliveryandmonitoring ofourwork,ensuringthatitmaintainsatwo-waydialogueandbuildsservicesthatmeetneed.
MotivatedMindsisanon-profitCommunityInterestCompany(CIC),meaningweredirectallprofitstowards ourone-stop-wellness-shopandprogrammesthroughour‘HAPPYHub’.SituatedEastgateShoppingCentre inBasildon,Essex,theHAPPYHubstandsasatestamenttoourcommitment,providingatangibleplatform formentalandphysicalhealthsupport.Aboveall,ourinitiativesatthegrassrootslevelplayapivotalrolein dispellingtheprevailingstigmastiedtomentalhealthissues,fosteringanenvironmentofunderstanding andacceptance.Rootedinthebeliefthatmentalhealthintricaciesvaryacrossindividuals,weemphasisethe crucialnatureofofferingservicesrightatthecommunity'sheart.
This community-centric approach not only enables us to fine-tune our support to cater to the distinct requirementsofourlocalresidentsbutalsoguaranteesenhancedaccessibility.Ensuringthataidiswithin easyreachandtimelyeliminatesformidablebarriers,encouragingmoreindividualstostepforwardand seekassistance.
WellnessJourney
vatedMindsareproudtocreateandenablelastingmentalhealthandwellness tions Weprioritisepreventionandprovideavarietyofservicestoaddressthe sofindividualsexperiencingmentalillness,andassistancetothoseseekingto ovetheiropportunitiesinlife.Ourobjectiveistodiminishthestigmaassociated mentalhealth,andempowerindividualsthroughpositivepsychologicaland vioraltransformations.
hermore,weworkacrossthelifespan,givingustheopportunitytobuildtrusted ionshipsandprovideindividualswithasafeandsupportivespacetoexploretheir tions,thoughts,andexperiences.Theholisticwellnessjourneywecreatewithour omersenhancesself-understanding,personalgrowth,andself-acceptance.We hasisourmantra‘Be More’ , -regardlessofage,andpast/currentcircumstances.
programmeweofferhasbeencreativelydesigned,applyingthetoolsofpositive hology,andwrappedaroundthe'5WaystoWellbeing'withtheaims:
Topositivelyimpactthecustomerslife
Buildasenseofhopeintothecustomersperspective;
Helpcustomersidentifyanddeveloptheirstrengthsanduniquetalents;
Cultivatethecustomerssenseofhappinessandwellbeing; ncreasethecustomersexperienceofpositiveemotions;
Helpthecustomerlearntosavoureverypositivemoment
Nurtureasenseofgratitudeinthecustomer;
Helpthecustomerbuildandmaintainhealthy,positiverelationshipswith hemselvesandothers;
Encouragethecustomertomaintainanoptimisticoutlook;
Enhancethecustomersgoal-settingandgoal-strivingabilities;
refirmbelieversinthepowerofpsychoeducation,andavarietyoftherapeutic niquessuchasNLP,CBT,DBTandACTtherapieswhicharealsoembedded ughout.Ourgoalbeingtoempowerpeopletotakecontrolandmanagetheir talhealth,enablingthemtoliveahealthierandhappierlife.
lsoofferonetoonesupport,includingcounselling,coaching,mentoringand ending Plus,wehaveateamofWellnessPractitionerswhocanoffertherapeutic ance,aswewellaspracticalsupportandadvocacy
EveryMindMatters
Lookingafteryourselfissoimportant,butcanbesohardwhenjugglinglife,fightinganxiety orfeelingsofworthlessness.Ourheadcanbeourworstenemyattimes,sodomeafavour, takeadeepbreathrightnowandknowyouarenotalone.Joinusinbreakingthestigmaof mentalhealthandtakingcontrolofyourwellbeingwithourprovensolutions.Therereally issomethingforeveryone,regardlessofage/ability.
Get involved in our programme of positive activities:
WellKids-4+Aweeklykidsclubembeddedwithpositiveactivitiestosupporthealth body&minds.
Well Youth - 11+ A weekly youth club embedded with positive activities to support healthbody&minds.
Walk4Wellness-Ledwalk&talkaroundapark
Relax&Reboot-Spadaycreating'ME'timetounwind
MasterMINDfulness-Mindfulnessclasses
EmpowerMe-Positivereadingclub,adifferentpersonaldevelopmentbookeachmonth
WellnessWorkshops-Varietyofpsychology&self-care
MEN'd-Men'smentalhealthsupportgroups(Bikebuilding&fishing)
ExerciseBuddies-Gymandswimbuddies,seatedyoga
PersonalChallenges-Adifferentchallengeeachmonthtostretchmind&muscle
MINDcraft-Therapeuticartsandcrafts
CupofKindness-Gettingthroughlifesupportgroup,withembeddedCBT,DBT&ACT techniques
ComeDineWith... -Cook,eatandmeetnewpeople
AdultSocialNights-Joinusforaneveningoffunaimedatadults,kidscancomewith parentstoo.
#TeamMotivated-Privatefacebookgroupwithvirtualactivitiesandsupport.
Volunteering-Wakeupwithpurposeandcomeandhelpuschangethestigmaofmental health.
One to One Therapeutic Support
Wealsoofferpersonalisedone-to-onesupportintheformofcounsellingormentoring.
MotivatedMindsisheretowalkalongsideyouonyourjourneytoahappierandhealthier you.Westartyourjourneywithafree,friendlyassessment,whichhelpsusunderstandyour uniquestory-yourpastexperiences,currentchallenges,andaspirationsforthefuture.This allowsustotailorouronetooneservicetospecificallymeetyourneedsandunderstand whatyouarelookingfor.
OuronetooneserviceoperatesMondaytoSunday,9amto8pm.Offeringfacetofaceor remotely(phone,googlemeet,zoomandteams).Paymentisonaslidingscale,startingat just£25persession.
OnetoOneContract
contractwillsetouttheresponsibilitiesforboththetherapistandthecustomerinorder thesessiontobethevaluable,lifeenhancing,experiencethatitcanbe.Ourcounsellorsare membersoftheBritishAssociationofCounsellingandPsychotherapy(BACP)andatalltimes theywillworkwithintheBACPEthicalFramework.
Confidentiality:
netooneserviceshouldbeasafespacewhereyouasthecustomercanexploretheissues haveledyoutoseekhelp.However,therearesomelimitstoconfidentiality.Themain exceptiontoconfidentialitywillbewherethereisaconcernthatyoumayharmyourselfor someoneelse.Ifthisisthecase,wewillneedtoinformanotherpartysuchasyourGPorour supervisor. Wherever possible we will inform you of this beforehand, but in exceptional circumstancesthismaynotbepossible,ifwedeemthemattertobeurgent.Wealsowork withinthefollowingstatuelaws:
Children’sAct1989,2004
TerrorismAct2000
DrugTraffickingAct1994
herapistsarerequiredtohavemonthlysupervision,wheretheyareexpectedtodiscuss customerwork.Theywillalwaysdothissothatyourconfidentialityismaintained,the supervisorwillnotbeabletoidentifyyoufromtheinformationthatisdiscussed.
therapistwillkeepbriefnotesofyoursessionstogether.Thesewillbeheldelectronically. Thesenoteswillbekeptfor7years,asrecommendedbylaw.
Sessions:
sessionswillbearrangewithyou,findingthebestfitforbothyourselfandyourtherapist. Sessionswillrunfor50minutes.Ifyouarrivelateordonotansweryourphoneatthesession timewemaynotbeabletoextendyousessionaswemayhaveanothercustomerbooked eryou.Wewillgiveyouadvancenoticeofanysessionsthatwearenotabletoattend,and would ask that you do the same as your session is reserved solely for you. If sessions are regularlymissedyoumayfindthatwewillbeunabletocontinueyoursessions,asmissing sessionswillmeanthattherapyisnotaseffectiveasitcanbe.
Payments
Payments must be paid for via:
HAPPYHubtillpoint
Setupapaymentschedulewith‘GoCardless’byscanningtheQRCode Go Cardeless is a payment platform designed to make one off payments, or a regu payment schedule Your Therapeist/Lead will discuss with you the payment plan y wouldliketoproceedwith.Atnopointwillanystaffhaveaccesstoyourbankingdetails.
Programmes including Youth Clubs
Please speak to your programme lead regarding price per session. From there you c selectfrequencyandmakesessionpaymentsvia‘GoCardless’
Therapy:
Onetoonesessionsarechargeableat£25persession,orweofferblocksessionsof6, £120.00,equatingto£20persession.Alltherapeuticsessionsmustbepaidfor48hou beforeyoursessionisduetotakeplace Onetoonesessionsthatarecancelledwithmo than48hours’noticewillnotbechargedfor,butlatecancellationsof48hoursorlessw bechargedatyoursessionrate Exceptionalcircumstanceswillalwaysbeconsidered,b ingeneralwehavethispolicyinplacebecausewevalueourtherapyandthebenefitstha hasonourcustomers,andmissedsessionswillhinderthewellnessprocess.
Byreadingtheaboveandstartingyourfirstsession,youacknowledgethatyouundersta ourtermsandacceptaccountabilityforadheringtothem
PrivacyNotice
MotivatedMindsiscommittedtoprotectingyourprivacywhenyouuseourservices.ThisPrivacyNotice explainshowweuseinformationaboutyouandhowweprotectyourprivacyYoucanalsoaccessacopyofour GDPRpolicyonourwebsitewww.motivated-minds.co.ukIfyoupreferapapercopy,letusknowandwewill provideyouwithone.
DataController
'MotivatedMinds'arethe"datacontroller"whoseregisteredaddressisHAPPYHUb,Basildon,EssexSS141AE
WhyAreWeCollectingYourInformation
Weneedyourinformationto:
Understandyourwellbeingneeds
Delivertherightkindofservicetoyou
Contactyouabouttheservicesyoureceive
Helpensurefairnessandequalityintheservicesweprovide
Keepindividualssafeandmakesurenooneisatriskfromharm
Wecan’tdeliverourservicestoyouwithoutholdingyourinformation
HowWeCollectYourInformation
Wecollectmostofourinformationdirectlyfromyouwhenyouengagewithus,oraspartofdeliveringour services
Wecollectinformationfromthirdparties,butonlywhereisitrelevanttoourrelationshipwithyouandthe serviceweareproviding,suchas:
Localauthorities,health/socialcareprofessionals,previouscareproviders–forinformationaboutyour health,careandsupportneeds
Police–forinformationoncriminalactivity
Otherserviceprovidersifweareworkinginpartnershipwiththem-usuallyinformationaboutcareand supportneeds;orforcommunityprogrammes,informationabouttheuseofthatservice.
WemayprocessinformationthatyoupostonsocialmediaaboutPeabodyifitrelatestoasituationthatwe needtobeawareofand/ortakeactionon
WhoWeShareInformationWith
Ifweareworkingwithotherorganisationsorserviceproviderstosupportyou,wemayhavetoshare informationwiththem.Weonlydothisifwehavegoodreasontoanditisnecessarytodelivertheagreed support.Sometimeswemighthavetoshareinformationwithauthoritiesifwefeeleitheryou,orsomeoneelse isatriskofharmorabuse.
WeOnlyUseWhatWeNeed
Weonlycollectandusepersonalinformationifweneedittodeliveraserviceormeetarequirement. Ifwedon’tneedpersonalinformationwe’lleitherkeeptheinformationanonymousifwealreadyhaveitfor somethingelseorwewon’taskyouforitIfweuseyourpersonalinformationforresearchandanalysis,we’ll alwayskeepyouanonymousoruseadifferentnameunlessyou’veagreedthatyourpersonalinformationcan beusedforthatresearch.
How Do We Protect Your Information?
We’lldowhatwecantomakesureweholdrecordsaboutyou(onpaperandelectronically)inasecureway,and we’llonlymakethemavailabletothosewhohavearighttoseethem Examplesofoursecurityinclude: Encryption, meaningthatinformationishiddensothatitcannotbereadwithoutspecialknowledge(such asapassword) Thisisdonewithasecretcode Thehiddeninformationissaidtothenbe‘encrypted’ Pseudonyms,meaningthatwe’lluseadifferentnamesowecanhidepartsofyourpersonalinformation fromview Thismeansthatsomeoneoutsideourorganisationcouldworkonyourinformationforus withouteverknowingitwasyours
Controlling access tosystemsandnetworksallowsustostoppeoplewhoarenotallowedtoviewyour personalinformationfromgettingaccesstoit
Training forourstaffallowsustomakethemawareofhowtohandleinformationandhowandwhento reportwhensomethinggoeswrong
Regular testing ofourtechnologyandwaysofworkingincludingkeepinguptodateonthelatestsecurity updates
Your Rights
Youhaveseveralrightswhichallowyoutochooseandcontrolhowweuseyourdata Theserightsareexplained below.Ifyouwouldliketoexercisetheserights,pleaseseetheContactUssectionofourwebsitefordetailsof howtogetintouchwiththerelevantcontactcentre.
Transparency: Youhavetherighttobeinformedabouthowweareusingyourdata.Ifyouthinkweare doingsomethingwithyourinformationthatwehavenottoldyouaboutinthisPrivacyNotice,youcan objecttothis
Access: Youhavetherighttoaskuswhatpersonalinformationweholdaboutyou,andtorequestacopy.
Objection: Youcanobjecttotheprocessingofyourpersonaldata Youshouldnotethatthisrightdoesnot applyinallcircumstances,forexample,whereweareprocessinginformationbecauseitisnecessaryinthe performanceofcontractwewillnotbeabletostopprocessingthisinformation
Withdrawal of consent:ifweareprocessingyourdatabasedonyourconsent,youcanwithdrawthis consentatanytime Wherethisisthecasewemaynolongerbeabletoprovidetherelevantservicetoyou Rectification: Ifyouthinkthatthepersonaldataweholdaboutyouisinaccurateorincomplete,youhavea righttorequestthatitberectified
Erasure:Youcanaskustodeleteyourpersonaldatawhereitisnolongernecessaryforustouseit,where youhavewithdrawnconsent(ifweprocessbasedonconsent),orwherewehavenolawfulbasisforkeeping it.
Restriction: Youcanaskustorestrictthepersonaldataweuseaboutyouwhereyouhaveaskedforittobe erasedorwhereyouhaveobjectedtoouruseofit.
Data portability: Youcanrequestthetransferofyourpersonalinformationtoanotherpartyundercertain circumstances.
Appeal: Ifyouarenotsatisfiedwiththewaythatwehavedealtwithyourpersonaldata,pleaseletusknow andwewilltryandresolveyourconcerns.Ifyouarenotsatisfiedwiththeoutcome,youcanmakeaformal complaintthroughourwebsite.
Ifyouarestillnothappywithourresponse,youhavetherighttoappealdirectlytotheregulator–the InformationCommissioners’Office,WycliffeHouse,WaterLane,Wilmslow,Cheshire,SK95AF.Telephone:0303 1231113