Mossier Candidate Resume Catalog- December 2024 by Mossier

CandidateResumeCatalog

Dear Employer Partners,

Welcome to the Mossier Candidate Resume Book, your gateway to a diverse and exceptional pool of talent. At Mossier, we are committed to fostering inclusivity, diversity, and equity in the workplace. Our mission is to connect top-notch candidates from diverse backgrounds with forward-thinking employers like you, who understand the value of a diverse workforce.

Mossier offers you a unique opportunity to meet candidates who are not only highly qualified but also bring unique perspectives and experiences to your organization. Our candidates come from various walks of life, embracing different identities and backgrounds, which enrich the fabric of any workplace.

In this Candidate Resume Book, you will find a collection of exceptional individuals, each with their unique skills, experiences, and aspirations You'll discover professionals who can contribute to your team's growth, innovation, and success.

At Mossier, we are not just a platform; we are a community. Our commitment to inclusivity and diversity goes beyond words on a page. We are here to support you in building a workforce that reflects the world's beautiful tapestry of identities, experiences, and talents.

Sincerely,

Nick

Nick Alm They/Them Founder Mossier

Mossier Candidate Resume Book

Natalie Hutchison

She/Her

874 Bayard Ave

St Paul, MN 55102

(612) 267-4980

brihutch2021@gmail.com

SKILLS

I am a fast learner who is adept at learning new processes, eager to pick up new skills and can anticipate needs. I have a positive attitude and remain calm under pressure, even excelling during stressful periods. I work comfortably alone or in group environments My prior experience has granted me the skills of being meticulously detail-oriented while also working efficiently so that projects are completed both accurately and on time On many occasions, I and the teams I’ve worked with have used this efficiency to complete projects well ahead of schedule I’ve worked primarily with Adobe Lightroom as well as the Microsoft Office suite.

EDUCATION

Minneapolis Business College, Roseville, MN - B.S. of Computer Science

August 2011 - June 2013

EXPERIENCE

Walser Automotive Group, Eagan, MN - Photographer/Videographer

September 2021 - Present

● My primary duty as a vehicle photographer is to clearly capture the essence and features of used vehicles that have come through facility to be repaired and cleaned while maintaining a quick pace without sacriﬁcing quality of photos, as well as then editing the images in Lightroom and uploading them directly to dealership websites using proprietary software.

● My secondary duties are varied, and include administrative work such as answering emails from dealerships regarding photos, maintaining Excel spreadsheets to account for daily inventory and production, performing vehicle inspection and quality control prior to photography, and assisting fellow teammates to ensure our process is operating at maximum efficiency The job requires flexibility and the constant goal of change to find what works best

● A past duty that has been phased out of my current work is videography, which involved both ﬁlming and being ﬁlmed in informative videos that concisely explain a vehicle’s features in an easy to understand manner. These videos then had to be quickly and accurately edited to meet production standards.

Robert Half, Twin Cities Area, MN - Administrative Assistant Contractor

August 2018 - August 2021

● While contracted through the Robert Half agency, I performed administrative, clerical, and data entry tasks as assigned for a multitude of companies spanning an array of industries, including Wells Fargo Home Mortgage, TenA Companies, Optum, and the MN Driver and Vehicle Services Department.

● While all roles shared similar baseline administrative tasks such as database management and corresponding with businesses and customers via email and telephone, they also varied and included using different proprietary softwares to engage in mortgage, automotive, and insurance documentation as well as medical coding support, all of which heavily emphasized speedy and accurate fact checking of confidential customer information These roles all tended to rely on multiple different types of processes as best suited for each company

● Each contract typically lasted 3-5 months depending on completion of projects, and would often conclude early due to team eﬃciency of completing the work.

KinderCare Learning Center, Savage, MN - Pre-k Assistant Teacher

February 2016 - August 2018

● At KinderCare, I worked with a lead teacher in implementing their curriculum for groups of up to 20 students typically aged 3-6 years of age, engaging in group activities as well as solo interactions to foster proper learning and motor skill development, as well as providing a fun, safe, and stable environment to be in The role required a high degree of improvisation and being sensitive to the needs of each individual child, as well as the ability to convey the lesson plan tailored to each student’s needs.

● In addition to the joy of working directly with children, the role also required strict record and attendance keeping, performing disciplinary action and safety write-ups as needed, daily communication with parents, as well as any general labor that needed to be done, such as cleanups and lunch preparation The safety and well-being of children was paramount and trumped all other duties

VOLUNTEERING

● Mississippi Park Connection- Work in the Mississippi National River and Recreation Area on a variety of projects to foster and sustain a healthy ecological landscape along the River.

● TIGERRS- Work with fellow coordinators to provide structured and safe activities and spaces (in person and online) for queer, trans, and intersex children, who may not have access to them otherwise

Kris Miles

(312)806-6773| kristenamiles126@gmail.com| Chicago IL, 60640

RESUME SUMMARY

I am proactive and self reliant; who attends to details and is comfortable working with complex data. I value diligence and responsibility above all and have over ten years working experience with Microsoft's Office suite. I also have expertise using Intuit's QuickBooks Online platform for data entry, accounts receivable, accounts payable, budgeting, account reconciliation, invoicing, and payroll. Additionally, I have experience with ZenDesk's communications platform.

EXPERIENCE

Accounts Customer Success Agent, MyZone Inc, Chicago IL

● Troubleshot devices with customers over live chat and email.

● Maintained the warranty returns database daily in Microsoft Excel.

● Maintained the discrepant and lost return databases monthly in Microsoft Excel

● Reviewed discrepant and lost returned devices and placed corresponding orders for corresponding items.

● Processed RMA forms within the Extron distribution system.

Office Administrator, Foresight Design Initiative, Chicago, IL

● Drafted and updated quarterly organizational budgets to monitor cash flow for the organization.

● Facilitated monthly accounting meetings and quarterly board meetings discussing the organization's finances.

● Monitored the organization's finances via QuickBooks Online daily.

● Processed payroll and scheduled tax payments monthly.

● Facilitated recruitment of 2 interns for the organization.

Public Ally, Public Allies Chicago, Chicago, IL

● Created and improved 3 Employment and Training databases to track workforce program progress.

● Conducted job readiness classes and seminars twice a week to assist ESL adult students through the job hunt process.

● Managed 4 client cases to assist them in finding employment.

● Proctored and graded intake assessments entering clients into various DHS programs such as unemployment and food stamps weekly

● Designed print material, such as posters and cards, to raise community engagement and program awareness.

EDUCATION

Meta Front-End Development, The American Dream Academy Anticipated Graduation 2024

Silverfork Culinary Workforce Program, Center on Halsted, Chicago,IL Graduated 2022

Oberlin College, Oberlin, OH

Graduated in 2018, Bachelor of Arts (B.A.) majoring in East Asian Studies Additional significant coursework in Neuroscience and Japanese

Morgan Park High School & Academic Center Program, Chicago, IL Graduated 2014

Sylvia Soliez

(702) 506-6613 | Rodriguez.ryant@gmail.com | LinkedIn | Project Portfolio Minneapolis, MN 55414

PROFESSIONAL SKILLS

• Statistical Analysis

• Data Manipulation

• Abstract Thinking

TECHNICAL SKILLS

• R Programming

• Python

• SQL

EDUCATION

Metro State University, St. Paul, MN,

B.S. of Applied Mathematics

Century College, White Bear Lake, MN

A.A. of Liberal Arts

PROFESSIONAL EXPERIENCE

• Adaptability to Change

• Attention to Detail

• Collaboration and Problem Solving

• JMP

• Java

• Power BI

GPA 3.94

Minor: Applied Statistics

GPA 3.50

August 2019 to May 2023

Honors: summa cum laude

August 2018 to June 2019

RSM, Remote February 2024 to June 2024 Data Operations Associate

• Assisted the Finance department with accurately closing ~100 projects daily in Workday.

• Manipulated large sets of data by filtering, monitoring aggregate data, applying mass actions, and transferring transactions between projects.

• Collaborated with billers, managers, and billing director to ensure optimal setup and success of individual client projects

• Quickly adapted to and implemented changes in the closure procedure.

• Provided constructive feedback on learning material to identify discrepancies and improve quality.

• Shared expertise with team members during problem-solving situations, fostering collaborative learning and nuanced understanding through discussion and contextual analysis.

Peroptyx, Remote January 2023 to February 2024 Data Evaluator

• Perform data evaluation and annotation on many task types to help Peroptyx in their mission to deliver the most relevant data quality and model evaluation solutions for machine learning search engines (e.g. Maps, voice assistants, image).

• Recognized multiple times for superb accuracy and for going above and beyond with assignments and research.

CVS Pharmacy, North St Paul, MN August 2017 to May 2021 Pharmacy Technician

• Provided excellent customer service to patients at each interaction whether at registers, prescription drop-off, or Rx production

• Researched and tackled difficult insurance claims to give actionable information for patients when issues arose and escalated to pharmacist when necessary

• Maintained good standing with the MN Board of Pharmacy.

Elizabeth C. Bonnemann

3538 Knox Ave N, Minneapolis, MN 55412 | 605-651-4691

EDUCATION

St. Olaf College, Northfield, MN

September 2013 – April 2015

Language Proficiency: English (native speaker), Russian (intermediate), German (basic) Brookings High School, Brookings, SD Graduated May 2013

LEADERSHIP AND COMMUNITY INVOLVEMENT

Director/Producer, KSTO Radio, St. Olaf College September 2013-December 2014

● Directed and produced a weekly radio drama and a themed music program

● Coordinated over two dozen voice actors to construct complex and varied narratives

● Recorded and edited episodes with GarageBand to enable broadcast each week

● Lead a team of writers constructing individual episodes and larger narrative arcs

Coordinator, Gender & Sexuality Center Queer Support Group, St. Olaf College September-December 2014

● Facilitated bimonthly discussion of LGBTQA issues in a small-group format

● Provided a safe space for open discussion

Coordinator, Trans Talks, St. Olaf College September-December 2014

● Facilitated bimonthly discussion of trans issues in a small-group format

● Provided a safe space for open discussion

WORK EXPERIENCE

Plant Worker, Davis Dairy Plant, South Dakota State University, Brookings, SD May-August 2013

● Devised and implemented protocols to compensate for lack of staff while still following Good Manufacturing Practices (GMPs) and maintaining sanitation standards

● Executed all steps of the ice cream production process

Inventory Management Specialist, Davis Dairy Plant, SDSU, Brookings, SD May-August 2014

● Catalogued ice cream, cheese, and ingredient inventories

● Organized the freezer to streamline taking inventory and pulling ice cream orders

● Drove the delivery truck to deliver ice cream across eastern South Dakota

Cafeteria Server, Bon Appetit, St. Olaf College, Northfield, MN September 2013-May 2014

● Managed the pasta station

Dorm Front Desk Worker, Hoyme Hall, St. Olaf College, Northfield, MN October 2013-May 2014

● Created a welcoming atmosphere for people entering and leaving the building

● Oversaw dorm inventory and maintained documentation of item checkouts

Usher, St. Olaf College Theater Department, St. Olaf College, Northfield, MN October 2014-April 2015

● Worked as part of a team to efficiently seat audience members and foster a welcoming atmosphere

● Helped organize overflow seating for an oversold performance

Operator, Telecom Office, St. Olaf College, Northfield, MN December 2014-February 2015

● Directed incoming calls to the college to where they needed to go

● Dispatched Public Safety officers in response to calls

● Addressed caller concerns by answering basic questions and making referrals

Cashier, Runnings, Brookings, SD May 2015-October 2018

● Assisted customers searching for specific items by looking them up in an inventory database

● Handled large quantities of money and kept track of all relevant receipts

● Worked as part of a team to ensure customers found what they were looking for

General Laborer, Packaging Division, Bel Brands USA, Brookings, SD June 2015-August 2015

● Checked bags of cheese for defective cheeses at a rapid rate

● Put boxes of cheese up to 25 pounds in weight on pallets repetitively for several hours

● Operated a walkie stacker to move pallets of cheese boxes to warehouse

Assistant Rural Carrier, United States Postal Service, Brookings, SD November 2018-September 2019

● Organized and loaded packages in delivery order for efficiency in delivery

● Drove a postal delivery vehicle to deliver packages both in the country and in the city

● Utilized a handheld scanner to ensure all packages are delivered to where they are supposed to go

● Conducted regular vehicle inspections before and after running my route and report any mechanical issues with the vehicle by filling out the appropriate paperwork

Front-End Loader, Lowe’s Home Improvement, Brookings, SD August 2019-October 2020

● Loaded merchandise into customers’ vehicles up to 80 pounds without assistance or up to 400 pounds with assistance

● Operated forklifts, order pickers, and other powered equipment

● Assisted customers in all areas of the store

Dasher, Doordash, Brookings, SD November 2020-present

● Drive safely and quickly to deliver food to customers in a timely fashion

● Maintain proper sanitation procedures to prevent the spread of disease

Final Inspector, Northern Iron and Machine, St. Paul, MN December 2021-January 2022

● Inspected hundreds of cast iron pieces every day for defects before signing off that they’re fit to ship

● Kept an accurate log of scrap iron generated in the casting and finishing process

● Attended the daily scrap meeting and learned about processes to address patterns causing excess scrap

Sander and Delivery Driver, Ingrained Wood Studios, Bloomington, MN April 2022-December 2022

● Operated an orbital sander to prepare large flat pieces of wood for finishing

● Hand-sanded dozens of pieces a day that required fine detail work

● Drove a box truck to safely deliver doors and millwork to job sites all around the Twin Cities

● Performed regular janitorial and maintenance duties as required

Goods Flow Co-Worker Full Serve, IKEA, Bloomington, MN February 2023-August 2023

● Picked items for customer orders in the full-serve warehouse in a timely and efficient manner

● Checked and organized orders for efficient customer pickup and outgoing home delivery

● Brought orders out to customers for curbside pickup and helped them load their items into their vehicles

TECHNOLOGY SKILLS

Computer Software Proficiencies: GarageBand, Logic Pro X, miniAudicle, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, iMovie, iPhoto, Audacity

DENISE BAIR

+17173164918 | mrsbair3453@gmail.com | Hanover, PA, USA

SUMMARY

SKILLS

Microsoft 360 and Microsoft Excel, Customer service and communication, EDUCATION

Strayer University February 2021 - February 2025 Bachelor's, Human Resources

GPA: 3

Nation 2 Nation University August 2023 - May 2024 Associate's, Leadership, Community Administration

PROFESSIONAL EXPERIENCE

Utz Hanover, PA, USA customer service specialist October 2023 - December 2023

• As a customer service specialist at Utz Brands, Inc., I provide excellent support to customers who purchase our potato chip products

• I communicate with them through various channels, such as phone, email, and social media, and offer them coupons for giving us feedback

• I use my skills in Microsoft Office, Microsoft Dynamics CRM, Zendesk, and 8x8 Contact Center to manage customer records, track orders, and resolve issues

• I also handle quality complaints by following the company’s procedures and ensuring customer satisfaction

• My position is important for building trust and loyalty with our customers and improving our products.

papa pal Remote home care aid June 2021 - Present

• Maintained a clean and well-organized environment for client happiness and safety.

• Dressed, groomed and fed patients with limited physical abilities to support basic needs.

• Helped clients stay happy and healthy by providing mental and emotional support.

• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Improved patient outlook and daily living through compassionate care.

• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

• Delivered a high level of assistance with cooking, meal preparation and shopping.

• Provided entertainment and companionship through conversation, reading and board games.

a childs place

New Freedom, PA, USA teacher aide June 2022 - November 2022

• A Child’s place

• New freedom pa, Provides support to the teacher to ensure a safe and stimulating educational environment

• Assists the teacher in planning and preparation for daily activities; aids instructional efforts of the teacher

• Caregiver

• Supported classroom teachers by managing files, preparing materials and updating records.

• Supervised children on field trips to maintain safety and foster cultural learning experiences.

• Assisted instructional staff with implementing lessons and activities for full classes and small groups.

• Enforced rules for behavior and procedures to maintain order among classes.

• Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.

• Assisted in developing programs and activities to drive improvements in students' academics.

Grocery Delivery Driver

Remote delivery August 2018 - Present

• Take care of clients online shopping for special occasions and events.

• Transported and safely delivered items to prevent damage or loss.

• Navigated routes with relevant map programs and GPS systems.

• Handled merchandise in accordance with product handling standards.

• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Delivered rush merchandise on tight schedules to meet customer targets.

• Utilized street maps to plan and determine most efficient routes.

• Loaded trucks and safely secured merchandise to prevent damage during transportation.

• Notified customers of delays to decrease calls to support.

roselias

wardrobe consultant February 2020 - June 2023

• Virtual

• Purchased costume supplies, accessories, wigs and jewelry with expense approval.

• Sourced and styled fashion, jewelry and accessories.

• Supported photographers during photoshoots by assisting with camera gear.

• Employed on-trend shoes, jewelry, headwear and other accessories to complement designer outfits.

• Utilized PowerPoint to to present data and information with text, diagrams with animation.

• Formatted documents with Microsoft products to follow specific corporate style guides.

• Maintained calendars, contacts and corresponding notes with Microsoft Outlook.

thred up

Mechanicsburg, PA, USA

QA and manufacturing associate March 2020 - April 2022

• Styling and photographing merchandise for the company’s website

• 55-60 outfits styled per hour

• Ensures that the inventory is up to date for the website

• Take pride in delivering an exceptional customer experience by packaging each box with a

• Presentation

• Performed inspections during production to detect quality problems.

• Communicated with co-workers to improve unit production.

• Maintained production facilities at a high standard of cleanliness and organization to improve quality of products.

• Inspected finished products to verify conformance with customer requirements.

• Operated machines and performed production tasks to manufacture company products.

SKILLS

Skills: Computer Networking, Communications, Excel/Numbers/Sheets, Data Analysis, Customer Service, Zendesk, Word/Pages/Docs, Power BI, Cold Calling Languages: Spanish

Leah Chaney

985-302-4769 | leahlchaney1@gmail.com | linkedin.com/in/leahlchaney

Experienced and detail-oriented Opera1ons Project Manager adept at crea1vely managing and implemen1ng change management processes and programs. Experienced in a wide range of skills such as recrui1ng, compliance management, payroll, performance reviews, and eleva1ng employee engagement as well as leading projects in an Agile environment. Recognized for eﬀec1vely facilita1ng mul1ple projects through collabora1ng cross-departmentally and across func1onal areas. Known for naviga1ng con1nuous improvement opera1onal ini1a1ves. Passionate about driving posi1ve change, collabora1ng across departments, and suppor1ng strategic ini1a1ves while fostering an inclusive work environment.

SKILLS

PROFESSIONAL EXPERIENCE

LLC CreaAves, Freelance 1/2024 – present ConTech OperaAons Consultant

Consulted with clients to create a detailed plan for their opera1onal needs through crea1ng detailed processes and procedures, building rela1onships with suppliers, nego1a1ng terms, and building playbooks to ensure workﬂow op1miza1on moving forward.

• Assisted in the expansion of a custom home build business through planning and coordina1ng the schedule of many diﬀerent teams, forecas1ng and adjus1ng the 1meline as needed, and transparently collabora1ng with diﬀerent stakeholders involved.

• Coordinated a team of subcontractors, suppliers, and engineers through leading weekly mee1ngs in an Agile environment, organizing all data in and easy-to-use format accessible to all stakeholders, monitoring and managing all communica1ons, and ensuring that all schedules and budgets are followed.

WeVote, Remote, Nonproﬁt Tech Startup 11/2023 – present PoliAcal Data Project Manager

Leads a team of six Poli1cal Data Managers in an Agile environment ensuring that the team’s main objec1ve of all data in the internal API is up to date and added for each elec1on.

• Assess team hiring needs as workloads increase and assists recrui1ng team to build accurate job descrip1ons in an1cipa1on for hiring, interviews candidates, and onboards new hires.

• Analyzes team members skill level and delegate tasks based on each team member's bandwidth.

• Creates and tracks all team member’s OKRs and KPIs and presents progress on sprints in leadership mee1ngs.

Procore Technologies Inc. | Levelset, Remote – SaaS ConTech

Financial OperaAons Manager, 07/2021 – 12/2023

01/2020 – 12/2023

Led a team of Opera1ons Associates that helped to develop the mul1-million dollar Materials Financing program from the ground up through crea1ng and implemen1ng procedures and KPIs for mul1ple teams with changing business needs, coordina1ng and delega1ng appropriate tasks across teams, onboarding and suppor1ng both customers and employees, guaranteeing adherence to compliance and SOX standards, and verifying the accuracy of all money coming in or out

• Facilitated customer and employee interviews with the Product team to conduct market research and collaborated on crea1ng a roadmap to enhance internal and external workspaces, leading to a 13% improvement in supplier payment speed and 99% enhancement in sales representa1ve origina1on.

• Managed product demonstra1ons and tes1monials for performance evalua1on, conducted customer interviews, and consistently iden1ﬁed pain points to implement process improvements within the Materials Financing program.

• Collaborated across teams to generate aging reports using Excel, various CRM tools, and project management tools, while also reconciling all supplier invoices to expenses charged to customers

• Collaborated with the Procore Treasury Team to establish rela1onships with banking personnel and develop streamlined processes for seang up various payment methods, including ACH payments, wires, Zelle, Quickbooks, and other payment portals, to facilitate supplier payments on behalf of our customers.

• Provided subject mader exper1se on opera1onal systems suppor1ng all Materials ﬁnancing teams, addressing inquires in real-1me, escala1ng complex quires to the Engineering team on Jira, and repor1ng the resolu1on solu1ons back to the appropriate teams.

Levelset, New Orleans, LA, SaaS FinTech Startup- acquired by Procore Researcher & Data Administrator, 05/2020 – 07/2021

• Used various research databases such as online county websites, GIS websites, and other various internal and external tools to conﬁrm job informa1on validity and meet rigid SLA deadlines with customers.

Professional Service Agent, 03/2020 – 05/2021

• Delivered excep1onal customer experiences by adhering to stringent SLAs for data entry and deadline monitoring tasks, gathering informa1on through email and phone communica1ons with local/state employees and construc1on ﬁrms.

Sales Development RepresentaAve, 01/2020 – 03/2021

• Graduated from a sales intensive 12 week program focusing on growth strategy, fundraising, establishing a strong brand, and deﬁning the customer experience.

• Exceeded KPI of 90 minutes of talk 1me per day as well as successfully hit quota of 1 new account lock per month

Starbucks Coﬀee Company, AusAn, TX, 01/2018 – 12/2019 Store Manager, Steered all store opera1ons within the store including ordering, payroll, recrui1ng, hiring, training, and managing safety and security within the store.

• Focused on increasing all measurable metrics through growing my team's growth using tools such as coaching conversa1ons, modeling leadership, and monitoring internal customer connec1on scores.

• Led my team to create a sense of welcoming and inclusivity in both the store and community.

CERTIFICATIONS

Cer2ﬁed Scrum Master

Received February 2024

Aha! Product Manager Cer2ﬁca2on Received November 2023

EDUCATION

Master of Public AdministraAon (MPA) The University of Texas at Arlington, Arlington, TX Bachelor of Science (BS), Family & Consumer Sciences Southeastern Louisiana University, Hammond, LA

PROFESSIONAL ORGANIZATIONS & ACTIVITIES

Employee Experience Co-Lead, Materials Finance Employee (March 2023 – December 2023)

Founded and Co-lead of internal employee experience program for the Materials Financing team.

Treasurer of Employee Resource Group (January 2023 – December 2023)

Planned and budgeted for the year with a 1ght budget

DARCY TODD COOK | he/him/his 860-898-0569 | dtcook14@gmail.com | linkedin.com/darcycook

EDUCATION

Duke University Durham, NC

Bachelor of Arts in Public Policy and Economics December 2022

Sanford School of Public Policy Projects:

• Impact of Sea Level Rise on Housing Prices in Western North Carolina - Developed a regression model to quantify the relationships between housing prices and sea level changes.

• North Carolina Healthcare Price Transparency Initiative – Formulated a comprehensive campaign advocating for increased price transparency using different drug pricing websites.

WORK EXPERIENCE

Lead Instructor, Mathnasium | Greenwich, CT 09.2023-Present

• Instruct students grades 1-12 using customized curriculum, teaching, and assessment strategies.

• Assess and evaluate the skill progression of 75+ students and update their daily learning plans.

• Train, observe, and evaluate new instructors according to Mathnasium’s teaching methodology.

• Participated in sales training webinars to improve my ability to sell the Mathnasium’s program to families.

Intern, Sales Development Representative, Quarrio | Remote

• Worked with Quarrio’s Head of Sales to build lead spreadsheets by researching and finding contacts for executives at top Salesforce Integrator Companies.

• Used software such as Copilot AI and Apollo to target prospects, monitor campaign progress, and schedule meetings.

• Learned key talking points around Generative vs. Deterministic AI and the features and benefits of Quarrio’s product to business and sales executives.

Undergraduate Teaching Assistant, Duke University | Durham, NC 08 2022-12.2022

• Reported to Professor Jason Brent at the Fuqua School of Business

• Led help sessions, provided feedback, and graded assignments for students enrolled in the Undergraduate Econometrics course.

• Provided instruction on introductory probability and statistical theory, principles of regression design and analysis, and sample and experimental design.

• Taught students how to use STATA for analyzing large data sets.

Research Assistant, Duke Center for Child & Family Policy | Durham, NC 09.2021-12.2021

• Reviewed and updated program evaluations for the Durham Children’s Initiative and ESL programs used in Durham Public Schools to assess learner outcomes.

Research/Engagement Intern, Duke Engage | Durban, South Africa (Remote) 05.2021- 08.2021

• Increased engagement with an HIV self-testing website by creating an informational podcast, gathering user feedback on the website’s UI through surveys, and tracking the daily traffic.

Advocate Intern, Community Empowerment Fund (CEF) | Durham, NC 03.2020- 12.2023

• Assisted over a hundred members of the Durham Community who were struggling to overcome financial, housing, and employment obstacles by coaching them through the housing and employment search process.

• Updated internal housing database that kept track of new lease listings in Durham on a weekly basis.

• Coached members on financial literacy strategies including how to appeal derogatory marks on credit scores, applying for secured credit cards, and creating budgets.

SKILLS

• Data analysis: Stata, R Studio, Microsoft Excel, Regression Analysis, Econometric Analysis

• Microsoft and Google Suite

• Sales, Lead Generation, Outreach

Dale Browne De Jesus

(787) 310-2508 dalebrowne20@gmail.com

CAREER OBJECTIVE

A posi>on working in an environment where my professional skills and educa>onal qualiﬁca>ons are u>lized for the beneﬁt of the organiza>on.

EXPERIENCE

FLOOR SUPERVISOR

Vans Stores | Plaza Las, January 2018- November 2023

• Outstanding customer service and superior product knowledge

• Fostered high-quality customer service across team by modeling standards and providing employees with direct coaching

• Oﬀer hands- on assistance to customers

• Handling large quan>>es of money and performing openings and perfect close

• POS system opera>ons

• Exercised leadership capabili>es by successfully mo>va>ng and inspiring others

• Delegated tasks to employees to enhance produc>vity and workﬂow.

HOUSE OF REPRESENTATIVES, ASSISTANT, San Juan, PR Vans Stores | Plaza Las, May 2016-July 2016

• Profound knowledge of administering a laundry setup

• Demonstrated a high level of ini>a>ve and crea>vity while tackling diﬃcult tasks

• Proved successful working within >ght deadlines and a fast-paced environment

• Ran errands and provided general oﬃce support in a professional environment

SALES ASSOCIATE

Vans Store | Plaza Las Americas, January 2015

• Outstanding customer service and superior product knowledge

• Agile and experienced as cashier and stock organizer

• Trained in the crea>on and comple>on of visual merchandise, including window displays and ﬂoor set

• Maintained a clean and organized store environment to cul>vate pleasant shopping experiences

EDUCATION

BA / ARTS IN COMUNICATIONS

UNIVERSIDAD DEL SAGRADO CORAZÓN, January 2018

CONCENTRATION IN PHOTOGRAPHY

January 2013

SKILLS

Aeen>ve / Communicator Proﬁcient In Microsog Oﬃce (Word, Excel, Power Point, And Outlook)

Photoshop, Adobe Photoshop, Adobe Lightroom, Adobe Illustrator, Adobe Premiere Personal Skills Crea>ve

Follows Instruc>ons Agile Problem-Solver Good Interpersonal Skills

Experience Working With Team Groups

Autumn Lemieux

Address: 4013 11th Ave S. Minneapolis, MN 55407 | autumnalemieux@gmail.com | 507-470-2053

Education

B.A. Applied Linguistics, TESOL| Winona State University | June 2020 - October 2023

3 7 GPA | Dean’s List 2 Semesters | Outstanding Graduate in Applied Linguistics | 2023 Gilman Scholar 2022 Ramaley Research Celebration Speaker on Gender and SLA | 2021 International Ambassador

Skills

Selected Experience

Suicide Prevention Outreach Coordinator AmeriCorps VISTA | December 2023 – Present

Minnesota Alliance with Youth, Site: Suicide Awareness Voices of Education (SAVE) | Bloomington, MN

- Spearheaded redevelopment for a nationwide suicide prevention education program for students, including designing and implementing a data tracking system

- Managed best-practice language considerations, crafted research-backed content, and created graphic design for suicide prevention materials

- Created an extensive LMS course to deliver suicide prevention education

- Connected with partner organizations for suicide prevention initiatives

English Language Teacher | May 2023 – July 2023

Liceo Bilingüe Experimental José Figueres Ferrer | Cartago, Costa Rica

- Taught EFL speaking skills and American culture classes to six cohorts of 20 students

- Gathered holistic student feedback and data to track progress, resulting in a nearly 20% speaking skills conﬁdence increase and a 12% grade average increase in two months

- Co-developed curriculum and evaluation plans, ensuring alignment with subject and language curriculum standards and promoting consistent assessment practices

Reading and Literacy Tutor | May 2022 – August 2022

Minnesota ReadingCorps | Minneapolis, MN (Virtual)

- Implemented research-based lessons to 12 elementary students below grade proﬁciency

- Provided documentation of students’ weekly progress scores and strategies using an online database, maintaining conﬁdentiality of all student data

ESL Teaching Practicum | October 2021 – May 2023

North Woods International School (La Crosse, WI) | Great River Montessori School (Onalaska, WI)

Winona Middle School (Winona, MN) | Red Wing Senior High School (Red Wing, MN)

- Student taught over 200 hours in various K-12 English Language support classrooms

- Provided assistance with classroom management, lesson planning, curriculum design, scaﬀolding, cultural responsiveness, diﬀerentiated instruction, and evaluation

Certiﬁcations & Trainings

Suicide Prevention Gatekeeper | Question, Persuade, Refer (QPR) | December 2024

- Able to recognize suicide warning signs and connect someone to professional help

NAMI MN Education |Taken from January - July 2024

Classes: Hope for Recovery, Positive Psychology, Self Care and Mindfulness, Introduction to Trauma and a Trauma-Informed Approach

02/2022-02/2024

STARBUCKS

District Manager

02/2011 - 02/2022

09/2008- 8/2012

1996- 2000 linkedin.com/in/stacy-steele

stacy.steele78@gmail.com

952-255-9545

Accomplished, results-driven leader with a distinguished track record recognized for cultivating and building high-caliber teams towards achieving operational excellence and enhancing brand reputation.

Developed leaders’ capability to deliver the Starbucks Experience across a diverse portfolio of stores, aligning with Starbucks initiatives. Promoting 7 ASM to SM for Area.

Possess a distinct 12-year history that brings a macro view of the corporation combined with the micro details and nuances of running a profitable business.

Assessed business challenges, solved problems, and coached teams to build capabilities.

Established an inclusive culture of excellence. By maximizing individual strengths and identify change champions.

Leveraging data insights to pinpoint market growth barriers, relentlessly pursue solutions that elevate and ensuring focus on portfolio priorities. Engaging innovative strategies to capture untapped opportunities. P&L responsibilities for 11 store porfolio.

STARBUCKS Store Manager

Recruited, trained, and promoted quality employees, fostering an inclusive and diverse store environment. Partnered with team members to develop their career plan which resulted in numerous promotions for individuals. Trained 8 ASM to SM for Area.

P&L responsibility for the Mall of America Starbucks located adjacent to the indoor amusement park and the Rotunda where local and national events were common.

Led community events, strengthening community ties and elevating sales, cleanliness, and community impact.

Managed weekly schedules, organized inventory, and implemented efficient processes.

Recognized as Store Manager of the Quarter in 2016, 2018, and 2020.

Received accolades as Store Manager of the Area in 2016 and 2020.

HOPE WEST HOSPICE

Chaplain

Provided quality end-of-life care, offering support to families and individuals during challenging times.

Explored life lessons and grief, fostering emotional well-being.

Trained new employees and conducted funeral and wedding services.

Counseled children and teen grief groups.

NORTH CENTRAL UNIVERSITY

Bachelor

(651)-402-0620

tg0993@gmail.com

linkedin.com/in/tmgreen93

PROFESSIONAL EXPERIENCE

CLIENT

DEVELOPMENT TEAM LEAD

Northstar Recycling, September 2023 – Present

● Improve internal processes and provide national account and strategic support

● Work in tandem with National Recycling Directors on National Strategic Accounts (including implementations)

● Take bottom-line responsibility for success of Client Development Executive accounts including setting pricing on time, account retention, and profitability

● Analyze historic data to offer recommendations on waste program improvements

● Assess the performance of recycling implementations using established performance metrics to ensure success

● Assist with department projects as necessary such as budgeting and updating processes

CLIENT DEVELOPMENT EXECUTIVE

Northstar Recycling, March 2022 – September 2023

● Maximize profit margins and client retention rates through effective cost analysis and outstanding customer service

● Identify and implement creative solutions for waste and recycling programs, including cost-saving and diversion opportunities

● Maintain and build professional relationships with external site contacts

● Serve as a point of escalation for urgent service issues

● Conduct on-site and phone waste audits with manufacturing sites

● Identify projects to reach Northstar performance objectives

● Implement sorting procedures and collection processes with clients

RETAIL SUPERVISOR

Best Buy, August 2018 – March 2022

● Provide leadership to the entire sales staff, which includes mentoring, giving advice on customer service experience, and passing on my knowledge of technology solutions

● Responsible for the team achieving revenue, margin, and operational targets

● Contact individual clients and businesses after delivery and installation to ensure that all aspects of delivery and installation were up to the client’s expectations

● Reach out to existing clients and businesses to offer additional products or services to maintain professional relationships with longstanding customers and drive repeat business

● Work closely with corporate and General Manager to provide feedback, strategize, and execute overall leadership processes

EDUCATION

MINNESOTA STATE UNIVERSITY, MANKATO

Bachelor of Science, Marketing, 2017

● Honors: cum laude

● Relevant coursework: Public Speaking, Sales and Negotiations Skills, Business Ethics, Consumer Behavior

Hector Villarreal

Leader | Director | People | Process

Summary

Omaha, NE, US

Seasoned and result-driven Director with proven track record in exceeding sales targets, driving revenue growth, and implementing strategic initiatives. Demonstrates exceptional analytical skills, effective leadership, and strong sense of achievement. Adept at developing standards of operations, fostering interdepartmental collaboration, and cultivating talent for enhanced organizational prowess. Proven success in devising innovative strategies for revenue enhancement, budgeting, and streamlined staffing. Expertise in managing sales initiatives, projects, capital, and implementing Six Sigma tools for continuous process improvement.

Technical Proficiencies

Platforms: OTA Insight | Kalibri Labs | Hotelligence

Systems: Opera | IDeaS G3 | ChoiceMAX | Rate Center

Career Experience

Radisson Hotel Group Americas/Choice Hotels - Remote Omaha, NE

Sept 2007 – Present Director, Revenue Optimization Services, Mar 2023 – Present Manager, Revenue Optimization Services, Jul 2018 – Mar 2019 Supervisor, Revenue Optimization Consulting Services, Jun 2014 – Jul 2018 Specialist, Revenue Optimization Consulting Services, Sept 2007 – Jun 2014

Lead comprehensive G3 training to strengthen team and hotel success, ensuring strict adherence for amplified RevPAR growth and strategy alignment. Devise strategies for US, Canada, and Latin American hotels, providing perceptive reviews, targeted recommendations, and pioneering revenue processes to heighten market share and streamline efficiency. Cultivate interdepartmental bonds to improve performance in Sales, Franchise Services, Executive Leadership, and HR collaborations, enhancing team capacity. Conduct regular property reviews, analyzing data to guide pricing, strategy, and marketing for optimal outcomes, shaping plans for achievement and performance alignment. Equip teams with tools for revenue optimization in partner hotels, providing guidance to boost team-hotel engagement and facilitate transitions into the ROCS portfolio. Maintain up-to-date knowledge of brand tools, promotions, and departmental insights through continuous training and advocacy throughout the organization.

• Achieved 8% year-over-year expansion in hotel client base, driving an impressive 11% surge in fee-for-services revenue.

• Sustained consistent 7% increase in market share (RPI) for hotels engaged with our services versus nonengaged counterparts.

• Spearheaded successful migration and implementation of IDeaS G3 Revenue Management System and ChoiceMAX RMS.

• Orchestrated integration of Revenue Operations within department, ensuring standardized and stringent support for non-subscribing hotels.

• Established Revenue Enablement group, leveraging data analytics to pinpoint growth areas for Franchisees, brands, segments, and channels.

• Implemented strategic initiatives addressing identified opportunities, introducing new service tiers and utilizing data-driven prospecting techniques.

Mutual of Omaha Insurance Companies, Omaha, NE

Sales & Solutions Operations Manager, Jul 2005 – Aug 2007

Business Analyst Quality/Planning, Oct 2004 – Jul 2005

Directed and energized a dynamic Sales Leadership team of 5 Supervisors while overseeing 90+ Licensed Agents, propelling directors towards ambitious business targets and strategic growth. Engineered innovative strategies, generating comprehensive studies for revenue enhancement, budgeting, and streamlined staffing. Orchestrated SSC initiatives, managing projects, capital, Training programs, and implementing Lean Six Sigma tools for continuous process improvement and performance assessment. Partnered with Marketing to enhance call center operations, conducting knowledge assessments, and updating Training programs. Strategized skill acquisition across departments, formulating progressive Training strategies for the future.

• Exceeded sales targets, achieving $12 million in year-end sales, surpassing the $10 million target set for 2006.

• Displayed prowess as a motivated, ambitious, and confident Sales Operations Manager, managing inbound sales and supporting limited outbound programs, contributing to successful sales outcomes.

Additional Experience

Resource Parent Trainer | Speaker | Independent Contractor, LSI, Iowa

National Compliance Training Manager, Sigue Corp., San Fernando, CA

Site Manager - Western Region Service Delivery, TelegateUSA, Inc, San Bernardino, CA

Education

Fashion Design AA Degree | Courses Communications, Business Management, Psychology, and Consumer Relations Wade College, Dallas, TX

Licenses & Certifications

CRME - Certification as a Revenue Management Executive, 2022

CHIA - Certification in Hotel Industry Analytics, 2014

COPC - Lean Six Sigma Yellow Belt, 2004

Human Resources Council - Fundamentals of Personnel Law for Managers, 2002

Personnel Decisions International - Partners in Leadership, 2000

Employer’s Group of Los Angeles - Management / Supervisory Development, 2000

Achieve Global - Zenger Miller Certification Training, 2000

Progressive Communications Inc. - Int’l Quality & Productivity Center, 2000

Awards

Nominated for Every Moment Matters Award – Choice Hotels, 2023

KEVIN MIGUEL GARCIA

757.784.2438 kevin@thekevingarciacom 1893FarrisDrive,DecaturGA

Queerpublictheologian,spiritualdirector,activist,andtwo-timepublishedauthorwithadecadeof experienceindigitalcontentcreation.BackgroundinspiritualandpoliticalorganizingintheAmerican South.Committedtoempoweringmarginalizedcommunitiesandhelpingradicalpeopleoffaithfind theirvoiceinthemovementforspiritualandsocialliberation.

D U C A T I O N R E F E R E N C E S

Columbia Theological Seminary Masters of Arts in Practical Theology, May 2020

Christopher Newport University, Bachelor of Music in Choral Music Education, May 2013

theKevinGarcia, LLC, May 2014-Present Full-time spiritual director, author, and content creator

Publishedtwobooksontheologyandspiritualpractice

Workswithgroupsandprivatelywithfolksrecoveringfromspiritualtraumatofindpracticesthat empowertheireverydaylives.

Teachesonlineclassesontheology,communityorganizing,andresilience.

Createscontentdaily,includingblogs,emailnewsletters,podcasts,socialmediaposts,andvideos aimedathelpingeveryonefindtheirintimateconnectiontotheDivine,findtheirvoiceinthe movementforcollectivejustice,andhopefullyhavealaugh

Managedthesocialmediaandemailaccountsformultiplefaith-basednon-profits,local organizations,digital-basedbusinesses,andcontentcreators.

The Change Project, October 2015-September 2016

Deep South Regional Coordinator & Online Community Manager

Managedandcoordinatedmultipleliveeventsandfundraiserswithorganizersacrossthesoutheast regionoftheUS.

Respondedtoemailsandsocialmediainquiries,wrotepressreleases,aswellasmanagingaprivate onlinecommunityspaceforQueersouthernartistsandactivists.

Createdgraphicsandvideostoeducatefolksonourinitiatives,fundraisingefforts,andopportunities forcollaborationacrossmultiplesocialmediachannels.

Organizedvolunteers,interns,andstaffforliveevents,digitalfundraisingefforts,socialmedia campaigns,andbestpracticesformaximizingourreachbeyondthedigitalsphere.

Rev. Dr. Keith Menhinick, Professor of Pastoral Care & Pastoral Theology, keith.andrew.menhinick@emory.edu, 828-404-6740

Scott Gronholz, Founder and Director of Queer Affirming Youth Ministries, Scott@Affirmingyouthministries.org, 206-618-4333

Myles Markham, Development Director at Trans Lifeline, myleskalei@gmail.com, 850-499-1629

George Wadsworth

4 Carswell Ct. | Basking Ridge, NJ 07920

Mobile: 908-208-9067 | Georgewadsworth150@gmail com Objective

I am a Biomedical Engineer with a Master of Science in Chemical Engineering. During the past 7 years, I acquired and developed engineering skills focused on biomedical and chemical research with the goal to apply them in the improvement of human health and quality of life. I believe that the best setting to achieve my goal is in the pharmaceutical industry and I am eager to put my skills and knowledge to good use and dive right in. I also look forward to learning and expanding my horizons and experiences to get better equipped and succeed in having a positive impact on people's lives.

Areas of Expertise

● Cell Culture

● 3D (spheroid) cell culture

● Liposome Formation and characterization

● Familiar with Bash, R, MATLAB, and Java

Johns Hopkins University

● Fluorescence (confocal and transmission) microscopy

● Size Chromatography

● In vitro experimentation

● RNA Sequence data

Education

Master of Science in Engineering, Chemical Engineering, August 2021 - May 2023

Rutgers University, New Brunswick, NJ

Bachelor of Science, Biomedical Engineering, August 2016 - August 2020

Experience

Thesis Project

Dr. Stavroula Sofou’s Laboratory at Johns Hopkins University August 2021 - May 2023

● Explored the effects of free Cisplatin and Doxorubicin on the migratory patterns of hypoxic reporting Triple Negative Breast Cancer tumor surrogates in a 3D collagen environment.

● Included testing differing drug concentration vs time while keeping the same area under the curve. Images were taken with a confocal microscope and analyzed for the number of cells and distance migrated from the spheroid boundary

● Responsible for all aspects of the project including experimental design, execution and accurate analysis of results

Collaborative Senior Design Project

Dr Li Cai’s Laboratory at Rutgers University, August 2019 - May 2020

● Designed a program using Bash and R for computational analysis of gene expression in rat brain injury models.

● Project included pulling over 30 data sets from the NIH database of studies, then sorting and post processing of the studies to form heatmaps of over expressed and underexpressed genes in traumatic brain injuries.

이준서 JOON SEO LEE

Compassionate professional who offers high-quality, culturally sensitive, collaborative, and individualized caregiving services. Exceptional organizational skills, de-escalation strategies, and clear communication Death Doula in training and prospective Mortuary Science student

Experience

TRANS4TRANS CAREGIVER

Freelancer with T4T Caregiving | January 2024 - Present

Provided caregiver services to Disabled or terminally ill transgender clients, as well as clients recovering from gender confirmation surgery

Facilitated medical visits as a patient advocate

Connected transgender people to resources and community network

PLANT PATHOLOGY LABORATORY ASSISTANT

LA County Department of Agriculture | April 2023 - Present

Assisted Plant Pathologist on visits to farms, botanical gardens, nurseries, cemeteries, and recreational areas to assess garden health

Utilized microscopy to assess specimen health

Processed samples for shipment to the state laboratory

HIV/STD TESTING COUNSELOR

Wesley Health Centers | August 2022 - July 2023

Increased access to HIV/STD testing to high-risk groups

Created non-judgmental counseling spaces to provide referrals, testing services, and support to people in unstable living situations

Education & Certifications

DEATH DOULA GROUP STUDY, IN PROGRESS

Going With Grace | April 2024 - June 2024

IN-HOME CAREGIVING TRAINING

Transgender Wellness Center and Visiting Angels | April 2024

BACHELOR’S OF SCIENCE, BIOLOGY

UCLA | In Progress

Extracurricular

Volunteer for Lavender Phoenix

Volunteer for LA LGBT Senior Services Center

Organizer for Trans Wi Spa Takeover and Queer Trans Asian Taiji

TaraViken

Viken010@umn.edu;612-425-6284;They/Them;She/Her EDUCATION

UniversityofMinnesotaSchoolofPublicHealth,Minneapolis, MNMasterofPublicHealth,PublicHealthAdministrationandPolicy,May2022

UniversityofMinnesota,Minneapolis,MN

BachelorofArts,PsychologyandGlobalstudies,December2018

RELEVANTEXPERIENCE

TouchstoneMentalHealth,MinneapolisMN

MentalHealthAssistant;ResidentServicesCoordinator,October2019-Present

●Collaboratedwithcommunitypartnersandcolleaguestocreateprogrammingandevents forresidentstoenjoy.

●Organizedandcoordinatedservicesandactivitiesforresidents.

●Implementedharmreductionprogramandcreatedanevaluationplanfortheprogram. Fraser,MinneapolisMN

LeadClinicalProgramAssistant,September2016-October2019

●Utilizedskillsindeescalationtomanagerooms,andteachregulationskillstochildren withautism.

●Instructedandsupportedstaffinclinicalskills,roommanagementandplanningand implementingtheweeklyschedule.

RESEARCHEXPERIENCE

Community-UniversityHealthCareCenter, MinneapolisMN QualityDataIntern,June2021-August2021

●Developedavisualtemplateforamonthlynewsletterthatoutlinedqualitymeasures usedatCUHCCthroughgraphsandinfographics.

●Analyzedandorganizeddataonsocialdeterminantsofhealthofpatientpopulation. InstituteofChildDevelopment,MinneapolisMN ResearchAssistant,June2018-June2019

●Conductedresearchsessionslookingattheeffectsofstressonchildren'slearningand performance.

●Instructednewresearchassistant’sonlabproceduresandcollecteddataforthelab.

●Cleanandcodedrawdataforgraduateassistants.

VOLUNTEEREXPERIENCE

TubmanWomen’sCenter, MinneapolisMN Peacecampcouncilor,June2018-September2018

●Collaboratedwithvolunteerstocreateprogrammingandactivitiesforchildrenlivingin shelter.

●Providedasafespaceforchildrentoplayandlearn,andexpressemotions.

Women’sPremierLeague,USA

DevelopmentCommitteeMember,May2022-Present

●Createpolicyandprocedurestocreateaprofessionalwomen’srugbyleagueintheUS.

●Strategizepoliciestoremovebarrierstoplayinordertoincreaseaccesstorugbyand playingopportunitiesforall.

Kaity “Jaemi” Hagen

Email: k.jaemi.h@gmail.com | Cell: 240-432-6354

Education

● Gallaudet University – Graduate School, Washington, DC

GPA 4.0 Honors: Summa Cum Laude Degree: Master of Social Work (MSW)

● University of Minnesota – College of Liberal Arts, Minneapolis, MN

GPA: 3 524 Degree: Psychology B.A., Minors in Leadership and Neuroscience

Licenses

● Associate Social Worker (ASW) in California October 2023

● Licensed Master Social Worker (LMSW) in Maryland March 2022

● Licensed Graduate Social Worker (LGSW) in Washington, District of Columbia January 2022

Publications and Presentations

● "Deaf Adults and the Criminal Justice System: A review and recommendations for practice," IConSES, Oct 2021

● “Social Relationships of Deaf and Hard of Hearing People who use Cued Speech,” EHDI, March 2020

Board Membership

● Vice President, Family Tree Clinic Board of Directors, Minneapolis, MN

March 2023 – present

● Member, Family Tree Clinic Board of Directors, Minneapolis, MN Oct 2020 – March 2023

● Director of Social Justice and Equity, VALIDEAF Board of Directors, Lorton, VA Sept 2020 - present

Employment Experience

Clinical Services Director, Southeast Asian Development Center May 2023 - Oct 2023

● Oversees day to day operations of the Health and Wellness department and clinical services

● Coordinates the referral and intake process, assignment of caseloads and wait list as needed

● Manages recruiting, interviewing, hiring, and onboarding of new behavioral health/therapy staff

● Monitor and approve program budget and expenses

● Implements policies and procedures to ensure and improve the quality of client care

● Oversees and conducts chart reviews, quality assurance compliance and continuous quality improvement

● Provides supervision, training, and oversight of staff, and conducts performance evaluations

● Monitors staff compliance with productivity, documentation timeliness, standards, and clinical interventions

● Ensures appropriate responses to emergency/crisis situations and incident reporting

● Provides consultation, debriefing and support to staff following crisis or other difficult clinical situations

● Evaluates program performance and development of new programs and services

● Participates in management meetings to address any administrative, clinical and personnel needs of the department

● Works collaboratively with community agencies to maintain and improve interagency coordination of care.

Adjunct Faculty, Gallaudet University Oct 2022 – May 2023

● Facilitate discussion on various course topics with 25 graduate students

● Grade, critique, and provide feedback on assignments and papers

● Engage with students to monitor their progress in the course and provide assistance as needed or requested

Permanency Social Worker, District of Columbia Child and Family Services Agency March 2022 – March 2023

● Supervise visits between parents and children and intervene when appropriate

● Devise case plans and case goals catered to each client’s needs and implement it with the client.

● Monitor parent’s progress and work towards achieving each case goal and court ordered services

● Propose recommendations to the court to determine appropriate steps towards the selected permanency goal.

Graduate Social Work Intern, DeafLEAD Jan 2021 - April 2021

● Provide crisis counseling services to youth, teenagers, and adults on the national suicide and crisis hotline

● Assisting the Executive Director in researching grants and funding to apply for

● Collaborating with clients and supporting them in obtaining necessary medical, legal, or living services

Graduate Social Work Intern, Voices for a Second Chance Sept 2019 - May 2020

● Interacting with new and current clients that are receiving case management or reentry services.

● Input, update and organize current and past case files and profiles in an electronic database

● Manage and maintain client cases in person or over the phone by meeting with clients as needed or calling them to follow-up

● Going into the jails once a week to meet with inmates or provide support and services that they may need.

Civic Engagement Specialist, Minnesota Commission for Deaf and Hard of Hearing March 2019 - June 2021

● Supported supervisors and leadership with various projects and tasks

● Engage and interact with the Deaf community in Minneapolis/St Paul, Minnesota

● Conduct interviews and write articles for the Commission’s Social Media Campaign #CanDoAnything

● Collaborate with other outreach and civic engagement staff and independent contractors at the commission.

Leadership Minor Intern and Teaching Assistant, University of Minnesota

● Leading class discussions and lectures for thirty students

● Facilitating large and small group discussions and activities

● Planning and implementing lesson plans and grading academic assignments

Jan 2018 - Dec 2018

Communications Fellow, RespectAbility June 2018 - Aug 2018

● Contributed written work that was featured as part of our celebration of LGBT Pride Month (June)

● Curated contact information of Deaf organizations to assist with publicity for A&E’s new TV show Deaf Out Loud.

● Researched contact information of acting, film and television production schools, and aggregated information in an Excel document.

● Spoke on a RespectAbility-sponsored panel about the importance of intersectionality on Capitol Hill in front of more than 100 people and live-streamed to more than 1,000 people.

Clerk Intern, Ramsey County Attorney’s Office, Child Protections Unit

June 2017 - Aug 2017

● Regularly updated and completed client profiles in Prosecutor by Karpel for the attorneys’ clients and court cases

● Assembled several large case books for the attorneys to use in court.

● Accelerated the unit’s work-completion rate by successfully working in a fast-paced, high-intensity environment

● Composed a petition and some amended petitions for an attorney.

Special Education Assistant, Avalon Charter School Aug 2016 - June 2017

● Supervised students in 6th-12th grade who have ASD, EBD, and LD in a classroom or one on one setting.

● Instructed and planned group and individual math lessons for special education students in Algebra I and Algebra II

● Implemented each student’s educational behavioral plan and regularly consulted with the Special Education Teacher

Audiology Doctoral Program Intern, University of the Pacific, San Francisco June 2016 - July 2016

● Critiqued and assessed marketing techniques and methods with the agency, for the audiology clinic

● Educated graduate students, gave presentations on cochlear implants and interpreter protocol

● Redesigned and distributed new marketing materials to local medical clinics in San Francisco

● Itemized the hearing aid equipment inventory

● Updated, compiled, and simplified the electronic patient database system

Workshop Facilitation

Speaker, Illinois State School for the Deaf

Nov 2021, March 2022

● Spoke to staff, teachers, principals, and the superintendent about how they can best support their LGBTQIA+ students and staff

Panelist, US Bank’s He, She & They: Understanding & Welcoming Non-Binary Employees and Customers Training March 2019

● Spoke about my personal experiences related to gender, identity, and employment

● Collaborated with other panelists to educate and inform participants about gender discrimination in the workplace

● Educated college students and professionals on how to create a gender inclusive and diverse workplace

Workshop Facilitator and Presenter, University of Minnesota’s LGBTQIA+ Leadership Retreat October 2018

● Present and create dialogues about the intersection of LGBTQIA+ identities and disability

● Engage students in productive discussions and debates about LGBTQIA+ identities and disability.

● Practice confidentiality by respecting students’ privacy and rights to confidentiality throughout the retreat

Kinship Leader, Midwest Queer and Transgender People of Color and Indigenous People Conference April 2018

● Support a small group of students and participants as needed throughout the two-day conference

● Create a safe space for difficult, vulnerable, and emotional conversations that students want to engage in

● Listen openly and non-judgmentally to students’ feelings, thoughts, and opinions that they may have

Facilitator, University of Minnesota Social Justice Leadership Retreat Jan 2016, Jan 2017

● Led 50 college students in discussions on a variety of topics such as social justice, mental health, equal employment, LGBT, sexuality, race, gender, ability, and social class

● Presented to 3 different groups of students on the significance of disabilities in society

● Oversaw group discussions and interactive games related to social justice with students.

Skills: Group facilitation, leadership, teamwork, public speaking, problem-solving, conflict resolution, and fluent in American Sign Language (ASL)

Lily G. M. Reid, fae/faer/faers or she/her/hers

3039 31st Ave S Minneapolis, MN 55406

Tele: 612.722.5140

lgmreid@icloud.com

Profile A dedicated, hardworking funny professional with diverse work and life experiences and an insatiable desire to learn. I’ve worked in customer care, wildlife rehabilitation, traditional vet clinics and spent the last three years working in a small ecologically focused garden design company I am looking for a position where I can support a team devoted to improving people’s lives

Skills Approachable, kind team player with an excellent phone manner Detail oriented and deadline driven, with basic computer skills including familiarity with WordPress, basic HTML, and simple web design. Experience with medical records, personnel management, accounts management, training staﬀ and fundraising. Full retail suite from stocking through customer service and sales.

Experience Customer Care Specialist

Target; Minneapolis, MN August 2023-2024

Whole Foods; St. Paul, MN Jan 2020–2023

Provide amazing customer support from my start as a stocker in high school, cashier and valet in college and in later life providing delivery, inventory control, reception, account management, and sales. During the COVID-19 pandemic and beyond, I provided responsive customer care as a shopper during high stress times, responding to rapidly changing needs with kindness and care.

Pollinator Gardener, Co-Owner

Reid Gardens Inc.; Minneapolis, MN 2022-Present

Providing care and support to organic, residential gardens in Minneapolis and surrounding areas. Invoicing, inventory management, job estimates and ongoing garden maintenance, adding biodiversity to local landscapes. Assist with client correspondence, tax preparation, design consultation and financial tracking for small company.

Animal Care & Clinic Leads/Tutor

Argosy University-TC; 2017-Apr 2018

Provided excellent, responsive care to clinic animals. Engaging tutor, helped fellow students succeed. Was given praise by instructors and students alike in all three roles I fulfilled at school, whether as lead in the kennels or clinic, or passing on knowledge to my fellow students.

Certified VeterinaryTechnician

East Lake Animal Clinic; Minneapolis, MN Jul 2019 – Nov 2019

Banfield Veterinary Hospital; Coon Rapids, MN Aug 2018-Jul 2019

As a Certified Vet Tech, I grew my skills in animal handling, basic lab work, taking rads, and assisting the doctors with routine clinical procedures.

Volunteer Animal Technician,

Wildlife Rehab Center; Roseville, MN Dec 2016-June 2019

Developed and grew my animal handling skills, meds handling/dispensing, and added necropsy to my skills list. Was fortunate to help in the rehabilitation of the ducks harmed by the Pig's Eye oil spill in Jan. 2019. During my externship, I got to expand my skills to many more species (assisted on GI Sx for a toad) and was praised for my skill and attention to detail as an anesthetist.

Fundraiser and Phonebank Supervisor

FACS Minneapolis, MN 1991-1995

Empathetic and dedicated fundraiser for progressive non-profit organizations, connecting with donors to educate and raise funds for environmental causes and other issues. I later took on training and management roles, working independently without direct supervision

Education University of Minnesota, Twin Cities, MN; B.A. History, focus: Medieval Russia-1989

Argosy University–Twin Cities, MN; A.A.S. in Veterinary Technology–April2018

Certification VTNE Certified Veterinary Technician, 7/1/2018-6/30/2024

References References, transcripts, and full list of employers available by request.

ARVIND KUMAR

Ph.: 8437066666 - E-mail:arvindrohila@gmail.com

Radio Taxi, Transportation & Fleet Management Operations, Maintenance, Customer Service, Partner Development & Channel Management, Business Development /Startup Management/ Startup Logistics

Skills & Efficiencies

Ä Hands on experience in quality management and manpower supervision in the Logistic industry, Radio Taxi & Cab aggregator industry

Ä Up-to-date knowledge of latest technological advancements, regulations/ guidelines and statutory compliances in the industry

Ä Strong team builder with proven ability to motivate team members towards achieving production targets

Ä Excellent client management skills innate ability to build strong, lasting and mutually beneficial relationships

Professional Strengths

Project Execution Process Improvement Resource Allocation & Mgmt

Quality Adherence & Control Operations Management Inventory Mgmt

EDUCATION

Ä Graduation in Economics From Rohilkhand University Bareilly

PROFESSIONAL EXPERIENCE

Unique Carriers (P) Ltd Bhiwadi / Chandigarh (August’20 to Present)

• Company having a strong network to transport the material of Retail Customer in Part Load from Bhiwadi/Chandigarh and other stations.

• Authorized transporter of Saint Gobain Glass Ltd, Tafe Motors, Mahindra & Mahindra, Caparo Engineering Co. Kajaria Ceramic (Tile Division), Swaraj Mazda Ltd.

Branch Manager/Fleet Manager

Ä Branch Management

Ä Relationship with Existing OEM Vendors

Ä Exploring the new areas of Business in OEM companies

Ä Relationship building with New Vendors

Ä Region P&L

Ä Finance Handling

Ä Responsibility to Expand company in Rajasthan

Ä Fleet Management of 60 Trucks.

Ä Maintenance of trucks and Document.

Ä Appointing new drivers, enroute issue, Tracking and tracing of Truck/trip related issue

Mega Cabs Pvt. Ltd Chandigarh (August’08 to Sep’19)

General Manager (North)

India's leading company in the business of Car Rental & Radio Taxi Services

Managing Radio Taxi with Company own fleet of 250+Cabs

Ä Expanded from Chandigarh to 3 major cities of Punjab (Ludhiana, Jalandhar & Amritsar)

Ä Responsible for smooth operation on International Airports of Punjab and Chandigarh

Ä Created Booking from 0 to 1000 Booking per day in one city

Ä Strong Negotiation with Government Authorities for New Business areas and OPERATION related issues to provide better services to Citizen of CHANDIGARH & PUNJAB

Ä Managing overall business of Operation and Finance

Ä Responsibility of smooth dispatch operations

Ä Creating strong vendor network and multi-city presence

Ä Taking ownership of all revenue & supply related parameters for PUNJAB region

A2Z Maintenance & Engg. Services (P) Ltd. Gurugram

Senior Manager (Operation)

Ä Brought into existence of Radio Taxi in Gurugram

Ä Introduced 50 Company owned cabs

Ä Scaled up business from 0 bookings to 500 bookings per day

Ä Managing overall business from supply to service

Ä Responsibility of smooth dispatch operations

Ä Creating strong Customer database

Mega

Corporation Limited

New Delhi

Manager Operation

Expanded business from Company own 35 Cabs to 200 Cabs

(Jan’08 to July’08)

(Oct’07 to Dec’07)

Ä Created strong Account Management & Recruitment, Training and mentoring

Ä Bridging demand supply gap for Delhi NCR through complete responsibility of Business Development

Ä Heading various Cross Functional Teams for different projects

Ä Rolling out and Executing various initiatives & promotional activities for increase of fleet

Ä Taking ownership of all revenue & supply related parameters for Delhi

Ä Ensuring maximum bookings, new cab additions, cab activation & area wise login for Delhi NCR

Ä Educating partners to convert them from stakeholders of unorganized sector to organized sector

Indus

Taxi Travel & Services Chandigarh (Radio Taxi) (June’06 to Sep’07)

Head Operation

Ä Introduce the Radio Taxi Segment to the people of City Beautiful CHNADIGARH

Ä Registration of new Fleet

Ä Monitoring the Quality of entire fleet

Ä Strong Negotiation with Government Official on Operation issues.

Ä Monitoring the maintenance of cabs to be used for radio Taxies

Ä Coordinating with different workshops for repairs and maintenance of cars

Ä Coordinating with insurance companies for the settlement of insurance claims in case of accidental cabs

Ä Monitoring the timely renewal of documents of cabs in fleet

Ä Monitoring the Quality of entire fleet

Ä Registration of new Fleet

Golden Links Enterprises Ltd. Chandigarh (February’97 to May’06)

Senior Manager (Logistics & Fleet Management)

Ä Managing Company own Fleet of Trucks

Ä Company engaged in Business of Raw Cloth from Surat to New Delhi and Cement Transportation

Ä Handling supplies of Cement companies by Road & Rail

Ä Monitoring and coordinating between Supplier of Major Cement Plants

Ä Coordinating with various Government supplier of Raw material to cement companies i.e RSMDC, HML, Coal India

Ä Tough Negotiation with companies and Supplier.

Negotiation with insurance companies for the settlement of insurance claims with Railways and Cement companies

Ä Maintaining the records of supply and shortage of Material thru of Rail & Road

Ä Monitoring the Quality of Raw Material

Naresh Kumar Coal Sales (P) Ltd Chandigarh - (April’90 to January’97)

Manager (Operation)

Leading Company of Coal Lime Stone & Gypsum Supplier to TISCO and ACC

Ä Managing Company own Fleet of 100 Trucks

Ä Handling supplies of Coal & Limestone supply to Cement and Steel companies hold by TISCO and ACC thru Road & Rail

Ä Branch Management and General Administration

Ä Recovery of Bills

Ä Fleet Management includes Maintenance and Insurance companies for the settlement of insurance claims.

Ä Maintaining the records of servicing, accidental claims & documentation of Rail & Road

Ä Travelled various cities for smooth supply to the companies

Dang Carriers Dehradun - (April’88 to April’90) Astt. Manager (Operation)

Ä Managing Company own Fleet of 20 Trucks

Ä Handling supplies of Limestone supplied to TISCO

Ä Branch Management and General Administration

Ä Recovery of Bills

Ä Fleet Management includes Maintenance and insurance companies for the settlement of insurance claims.

Ä Branch Accounts

Personal Details

Date of birth

11th January 1965

Fathers name Late Inder Pal Singh

Marital status Married

Languages Known Hindi, English & Punjabi

Permanent Address Plot no 115, Peermuchalla, Dhakoli Zirakpur

Distt. SBS Nagar Mohali (Punjab) (Arvind Kumar)

CRAIG PETERSEN

Des Moines, IA 701.361.1462

Craig.A.Petersen@gmail.com https://www.linkedin.com/in/craig-a-petersen

REGIONAL DIRECTOR/SENIOR MANAGER - HEALTH CARE CENTERS

Nonprofit Health Services | Continuous Process Improvement |Builds Engaged, Accountable Teams

LEADERSHIP EXPERIENCE: Regional Director of Health Services

CONTINUOUS PROCESS IMPROVEMENT: Using proven health center technologies, drive ongoing process reviews and lead improvement efforts to exceed business and client expectations.

RESULTS: Achieve annual business objectives for budget, compliance, and client and employee satisfaction

AREAS OF EXPERTISE

Healthcare Center Management • Nonprofit Health Clinics • Multi-site Health Services • P&L Accountability • Healthcare Compliance • Healthcare Reporting • Budget Management • Patient Satisfaction • Staffing • Union Employees • Datadriven Performance Assessment • Continuous Process Improvement • Employee Retention • Financial Reporting • Compliance Reporting • Project Leadership • Policy Writing/Revision • Accounts Receivable • Family Planning Services • Reproductive Healthcare • Press-Ganey • CLIA Certification • FCPI Standards of Care • SEIU Employees • Patient Activity

Tracker •

CAREER EXPERIENCE

REGIONAL DIRECTOR/ SENIOR MANAGER OF HEALTH SERVICES 2021-PRESENT PLANNED PARENTHOOD NORTH CENTRAL STATES

Implement and facilitate the execution of healthcare services strategy and objectives across the North Central Region. Drive achievement of key performance indicators including patient volume, productivity, revenue, expenses, margins, and customer service excellence. Employ meticulous attention to detail and strategic insight to ensure seamless alignment with organizational goals. Continuously monitor, analyze, and optimize operational metrics to guarantee efficient service delivery and sustainable financial success. Demonstrated expertise in fostering cross-functional collaboration and nurturing relationships with stakeholders to enhance the overall healthcare service experience.

● Operational Leadership: Oversee staffing levels at each clinic and strategically allocate personnel assignments to ensure an optimal balance of expertise, skills, and capacity for goal attainment. Employ a data-informed approach to gauge staffing adequacy and make real-time adjustments to align with operational objectives. Support the region through the transition to a unionized workforce with effective coaching and relevant updates to the employee manual. Champion a nurturing and collaborative work atmosphere that fosters high morale, teamwork, and employee engagement.

● Process Improvement: Foster a culture of accountability and continuous improvement through insightful mentorship and proactive communication. Collaborate with Center Managers to optimize staff performance, streamline clinic operations, and implement effective training strategies. Proven track record of nurturing leadership capabilities within Center Managers.

● Data-based Performance Management: Leveraging analytical insights and data-driven approaches, ensure alignment with regulatory requirements while optimizing financial operations. Spearhead initiatives that enhance operational efficiency, cost-effectiveness, and compliance adherence. Actively contribute to strategic planning, resource allocation, and budgetary control through seamless communication and integration of Business Intelligence findings. Proven track record of building effective cross-collaboration between operational and analytical functions, resulting in a cohesive approach to financial and regulatory excellence.

● On-Target Outcomes: Proven track record of consistently exceeding expectations. Achieved on-target financial outcomes for the region in both 2021 and 2022, showcasing a consistent ability to effectively manage financial resources and drive sustainable growth. Delivered exceptional staff retention results, surpassing expectations by meeting or exceeding goals in six out of seven sites. Secured on-target employee satisfaction survey outcome scores across the region, with multiple sites significantly exceeding targeted results.

HEALTHCARE CENTER MANAGER/REFILL PROGRAM MANAGER

PLANNED PARENTHOOD NORTH CENTRAL STATES

2018-2021

Responsible for the strategic management of the Health Center and Refill Program, driving initiatives that consistently surpass expectations in productivity, revenue growth, patient and employee satisfaction, patient visit objectives, and quality benchmarks. Maintain the highest standards of operational compliance and regulatory adherence, safeguarding both patient welfare and organizational integrity.

● Team Leadership: Directly oversee the staffing activities for the Health Center and Refill Program, encompassing training, coaching, scheduling, professional development, hiring, and performance management. Facilitate the onboarding process, equipping new hires with the necessary skills and knowledge to excel in their roles. Drive ongoing training initiatives that keep staff updated on industry advancements, best practices, and evolving protocols. Continuously assess performance and identify opportunities for skill enhancement.

● Compliance Management: Monitoring operational processes, ensuring they align with established SOPs and medical protocols. Demonstrate a comprehensive understanding of industry guidelines to ensure operational excellence and compliance. Continuously assess and update protocols to reflect evolving regulatory requirements. Demonstrate a keen eye for detail in scrutinizing practices, data handling, and patient interactions to maintain the utmost privacy and confidentiality in accordance with HIPAA guidelines.

● On-Target Outcomes: Exceeds patient visit targets through meticulous planning and resource allocation, ensuring seamless patient flow and minimizing wait times. Utilizes data-driven insights to tailor schedules for optimal efficiency and patient care.

PRESCRIPTION AND ELIGIBILITY PROGRAM MANAGER 2014-2018

PLANNED PARENTHOOD NORTH CENTRAL STATES

Hire, train, and monitor performance of Prescription and Eligibility Program staff. Provide ongoing training and staff development opportunities. Communicate and conduct staff meetings regularly to ensure staff are aware of new and revised policies and procedures. Analyze, prepare, and submit all necessary reports related to fiscal responsibilities, patient volumes, supply and demand of product. Collaborate with health centers and Health Services departments to ensure exceptional patient and staff experience.

ELIGIBILITY SPECIALIST

HEALTH CENTER ASSOCIATE 2008-2012

PLANNED PARENTHOOD NORTH CENTRAL STATES- ADDITIONAL ROLES

CERTIFIED NURSE ASSISTANT

ROSEWOOD ON BROADWAY, FARGO, ND

NURSEFINDERS, DES MOINES, IA

EDUCATION AND CERTIFICATIONS

North Dakota State University, Fargo, ND

Markku Makinen

mrmakinen@hotmail.com | Minneapolis, Minnesota, 55104 | (612) 859-0064

Education

University of St. Thomas Saint Paul, Minnesota May 2022

Master of Arts in Leadership in Student Aﬀairs

University of St. Thomas Saint Paul, Minnesota May 2020

Bachelor of Arts

Employment

University of Minnesota Minneapolis, Minnesota

Ombudsperson, Student Conﬂict Resolution Center March 2023-Present

• Independently offer conflict management to student, faculty, and staff visitors, and consult with campus stakeholders in the interest of conflict resolution

• Practice conﬁdentiality, impartiality, independence, and informality in all casework, as outlined in the International Ombuds Association standards of practice

• Identify creative problem solutions in collaboration with visitors

• Collaborate with fellow ombuds through case consultation and special oﬃce projects

• Practice shuttle diplomacy with parties involved in conﬂict when appropriate

• Review and closely monitor campus policy as it relates to student interests in conﬂict

• Oﬀer upward feedback, when appropriate, to mitigate future conﬂict

• Establish campus relationships that support information gathering or feedback, but do not violate the interest of conﬁdentiality, neutrality, or independence

• Oﬀer impartial feedback while serving on committees that may impact student conﬂict

• Maintain and improve administrative processes related to casework and oﬃce operations

Macalester College, St. Paul, Minnesota

Residence Hall Director, Residential Life March 2022-March 2023

• Oversee the occupational, developmental, educational, and maintenance needs of a residence hall of 250 ﬁrst year and upper division students

• Supervise and train a team of 8 resident assistants, 1 programming assistant, and 1 oﬃce assistant

• Adjudicate residential student conduct, working within the departmental philosophy to encourage student learning and community development

• Implement residential student curriculum through departmental curricular model to foster community building, identity development, and student education

• Serve on campus-wide On-Call rotation to manage residential student crisis needs and providing after-hour support for the college.

• Advise students directly and with resident assistants on interpersonal conﬂict, maintenance concerns, and policy enforcement.

• Work with other Residential Life professional staﬀ as a department and in committees to determine departmental trajectory on operational, educational, and employment need

Augsburg University, Minneapolis, Minnesota

Graduate Assistant, LGBTQIA+ Student Services September 2021-March 2022

• Provide support to LGBTQIA+ students and community allies

• Advise two student organizations, Queer Pride Alliance and Queer Indigenous People of Color, in event planning, budget management, and student leadership development

• Support Multicultural Student Life department in its mission and student outreach opportunities

• Create and host monthly education dialogue series with Multicultural Student Life

• Assist LGBTQIA+ students in navigating campus resources

• Design annual LGBTQIA+ student retreat, Queer Camp

• Work with campus partners in creating a welcoming environment for LGBTQIA+ students

• Serve on hiring committees for Multicultural Student Life director positions, including Director of LGBTQIA+ Student Services

University of St. Thomas, Saint Paul, Minnesota

Graduate Hall Director, Residence Life August 2020-March 2022

• Oversee the maintenance and occupancy of a residence hall with approximately 100 ﬁrstyear and upper-division students

• Directly supervise, evaluate, and train a team of 5 undergraduate resident advisors

• Supervise student desk staﬀ on hall item rentals and employment expectations

• Advise Community Event Board members in programming for community-wide events

• Adjudicate residential conduct meetings, implementing lesson plans for student development and administering sanction decisions

• Advise students on concerns around building maintenance, roommate conﬂict, and policy.

• Serve on campus-wide duty rotation, responding to student needs and crisis situations

• Implement a departmental residential curriculum

• Served on Student Leader and Graduate Hall Director Selection Committees (2020-2021)

• Co-Created monthly resident advisor education through the All Team Project Team Committee (2021-2022)

University of St. Thomas, Saint Paul, Minnesota

Summer Conferences and Marketing Assistant, Residence Life May 2021-August 2021

• Co-Supervised a team of 8 undergraduate student workers in preparation of summer conference guests and incoming student residents, as well as other miscellaneous Residence Life summer tasks

• Delivering and supervising tasks from Residence Life to student works to clean and prepare rooms for each incoming guest

• Supervise student desk staﬀ on hall item rentals and employment expectations

• Assisted in creating social media marketing content for Residence Life

• Coordinated and directed virtual residence hall tours executed by Residence Life staﬀ for incoming ﬁrst-year student via social media

Committee Participation

Freedom of Expression Working Group April 2024-Present

Residential Life Student Hiring and Training Committee April 2022-February 2023

Student Conduct and Community Support Committee September 2022-February 2023

Residential Life Social Media Committee May 2022-February 2023

Macalester College Student Employment Advisory Committee September 2022-February 2023

Professional Aﬃliations

International Ombuds Association (IOA) March 2023-Present

Certiﬁcations and Trainings

IOA Foundations Course May 2023

Conﬂict Resolution Center’s Civil Facilitative Mediation January-May 2024

Minnesota Rule 114 Certiﬁcation

Conference Attendance

International Ombuds Association Annual Conference March 2024

Brandon Lawler

Chicago, IL | 412-952-3216 | blawler3@outlook com SKILLS

● Customer service, Interpersonal communication, Problem-solving, Adaptability, Leadership, Employee training, Policy & compliance, Data entry, Time management, Organization, Attention to detail, 70 WPM TOOLS

● Microsoft 365, Google Workspace, Slack, Mural, Airtable, Zoom, Cornerstone Work Experience

WHOLE FOODS MARKET, July 2022 – Present Promoted to TEAM TRAINER/SUPERVISOR/CULTURE CHAMPION COMMITTEE MEMBER July 2023

● Effectively supervises daily work activities among team members, orchestrating task distribution in an operationally efficient manner to optimize productivity and ensure timely completion of goals and objectives

● Monitors daily stock levels for the entire department, proactively identifying low inventory levels and promptly notifying the order writer to replenish stock resulting in increased metrics

● Maintains a comprehensive list of out-of-department displays, ensuring accurate stocking by team members and maintaining a balance between displays and shelf conditions.

● Implements departmental process enhancements, driving significant improvements in department metrics while optimizing workflow efficiency

● Delivers consistently friendly, courteous, and attentive customer service, fostering positive interactions and building relations with customers to increase customer satisfaction and retention

● Facilitates weekly huddles with team members to disseminate pertinent information - including daily to dos, department and policy updates, cultural initiatives, and upcoming events - in a concise and engaging manner, fostering a well-informed and engaged team environment

● Conducts thorough price and food safety audits, meticulously maintaining precise date checking records to uphold product quality standards and ensure compliance with food safety regulations

● Facilitates onboarding for new hires, imparting knowledge on Standard Operating Procedures (SOPs) and Operational Learning Pathways (OLPs) to ensure a seamless transition to their new role.

● Schedules weekly departmental training, leveraging the Cornerstone LMS to generate reports and identify team members with outstanding training requirements, proactively resolving training gaps, and ensuring compliance with training deadlines.

● Develops comprehensive product training sessions for team members, fostering increased product knowledge and alignment with the latest product offerings

DEPAUL UNIVERSITY, Feb 2020 – June 2022

RESEARCH ASSISTANT

● Supported faculty members and researchers in various in-person and remote research projects, including data collection, analysis, and literature reviews.

● Utilized statistical software to analyze research data and generate meaningful insights and visualizations.

● Assisted in the preparation of research reports, presentations, and academic publications.

DEPAUL USER EXPERIENCE ASSOCIATION, Sep 2019 – June 2022

Promoted to VICE PRESIDENT June 2021

● Orchestrated calendar of events, meticulously coordinating in-person and virtual logistics from setup to take down, to optimize attendance and engagement, ensuring seamless execution of community activities Prioritized fostering continuous learning, career development, and networking opportunities within the community.

● Scheduled and organized virtual meetings to maximize participation and productivity.

● Managed email communications for club members and guest speakers, utilizing a calendar system to schedule and distribute messages, enhancing overall communication effectiveness and fostering increased engagement EDUCATION

B.S. USER EXPERIENCE DESIGN, DEPAUL UNIVERSITY, June 2022

Phone:(352)278-0532

E-mail: jjiveyactor@gmail.com 1186PutnamAvenue#1A Brooklyn,NY11221

Employment:

BrierpatchTheatricals (ActorsStudioDramaSchoolRep)

February2023-May2023

• CompanyManager

o OnboardingalldesignersandcrewincludingTaxForms,CompanyandCovidPolicies.

o KeepingtrackofproductionexpensesthroughExcel,PEXCards,andCompanyCards.

o KeepingtrackofpayrolleachweekwithChecksandBalances. LawOfficeofSherryIveyJones

December2022-Present

• AdministrativeAssistant

o Answeringphoneandcollectinginformationonpotentialclients.

o CommunicatingwithJudicialAssistants,StateAttorney’sOffice,Clerk’sOffice,etc.

o KeepingtrackofScheduleincludingCourtAppointments,TrialDates,ClientMeetings.

TheClementinePlayers

December2021-Present

• EnsembleChair

o Fieldingideasandconcernsfromtheensemblememberstobringbeforetheboard.

o Keepingtrackofmembershipandmaintainingpromptcommunication.

• SocialMediaManager

o Maintainingandgrowingthecompany’sInstagramandFacebookaccounts. FloorFiveTheatreCo. (zounds!atEdinburghFringeFestival)

April2019-August2019

• CompanyManager

o Bookingrehearsalandperformancespace,trackingtravelplansandhousingfortalent.

o Keepingtrackofproductionexpensesincludingrentalsandcaststipends.

SecondStageTheatre

June2018-Present

• ProductionAssistant

• HouseManager

o Verifyingthetheaterisreadyforanaudience.

o Supervisingtheingressandegressofanaudiencewhilecoordinatingvolunteerusherteam.

• Bartender

o Settingupcafé.

o HandlingcashandcreditwithandwithoutaPOS.

MadisonSquareGarden

June2018-Present

• TourGuide

o Presentinghourlongguidedtoursofthearenawithupto40guestsatatime.

o Stayingawareofanychallengesthatcomeupinaliveeventspace.

• PeakDispatch

o Settinguptourroutes,turningonescalators,andcheckingonpossibleobstacles.

o Checkinginguestsandsendingouttourswithefficiency.

o Keepingtourguidesupdatedonanychanges.

Education

AtlanticActingSchoolc/o2021

•CertificateofConservatoryCompletion PensacolaStateCollegec/oWinter2017

•Associate’sDegreeinTheatre

Aster Letterman

(Hannah Kreider-Letterman) He/Him/His asterletterman@gmail.com

Education

Occupational Therapy Doctorate 2020

University of Toledo

Bachelor of Science in Biology 2017

Roberts Wesleyan College

Work Experience

Empower Occupational Therapy Services

• Founder and CEO

Summer 2020 Present

• Author of blog discussing life as a queer occupational therapist committed to justice

• Facilitator of family craft group after receiving grant at Family House Toledo in Spring of 2021

University of North Carolina at Chapel Hill

July 2022 –September 2023

• Collaborated with patients and families, PTs, SLPs, Physicians, RNs, CNAs, and Care Managers to promote healing, rehabilitation, and safe discharge

• Presented at and was a member of the UNC Rehab Journal Club, co-hosted PT Celebration Month, persistent LGBTQIA+ and neurodiverse advocate

Roberts Wesleyan University

• Founding faculty at RWU Occupational Therapy Doctoral Program

July 2021 – June 2022

• Facilitated student learning through instructional design, research, preparation for capstone, and student advising

• Mentored students for research regarding families experiencing homelessness

Therapy Advantage

• Facilitated client participation in their homes as a home health OT

Concept Rehab, Ohio Living Swan Creek (PRN)

January 2021 – June 2021

July 2020 – July 2022

• Empowered clients in a skilled nursing facility to engage in desired occupations

Doctoral Capstone: OT and Family Homelessness Spring 2020

• Advocated for occupational therapy services to address the social determinants of health through individual services, programming, and research for families experiencing homelessness

• Primary author for publication in Open Journal of Occupational Therapy: Occupational Therapy and Health Promotion for Families Experiencing Homelessness: A Community-Wide Approach with Laura Schmelzer, PhD

West Toledo YMCA, Grove Patterson Elementary School 2017 – 2018

• Teacher for YMCA after-school programming, nurtured a diverse group of students’ social, emotional, and academic skills with educational games and activities

Fieldwork Experience

Kingston Care Center of Sylvania, Skilled Nursing Facility Fall 2019

Mercy Autism Services, ABA Clinic Summer 2019

NOTE: I do not endorse ABA therapy and was not educated of the harm at the time of my placement.

Research Experience

• “Exploring Psychological Well-Being, Meaningful Engagement, and Time-Use for People Experiencing Poverty” (Laura Schmelzer, PhD, Faculty Advisor)

Additional Experience

Community Care Clinics 2018 – 2019

• Served as Director of Rehabilitation Services on the board of a student-run clinic

AOTA/University of Toledo 2018 – 2019

• Represented the University of Toledo Occupational Therapy Department at the American Occupational Therapy Association (AOTA) annual conference (2018, Salt Lake City UT, 2019 New Orleans, LA) and to the University of Toledo Graduate Student Association (GSA)

Midwestern I-CORPS Course Fall 2020

• Completed a three-month course in business exploration and expansion

Certifications

• Occupational Therapist Registered (OTR)

• CPR Certified

• Mental Health First Aid USA Certified

• Bridges Out of Poverty Certified

Nonprofit Volunteer Manager and Sales Associate

Nonprofit Leader: Strong background as manager of nonprofit programs and volunteer services for a variety of causes. Proven ability to transform insight to action; highly collaborative with superior client services attitude; excels at communicating authentically through written and spoken conversation with a variety of stakeholders.

Volunteer Management: Demonstrated success in managing volunteer life cycle, including recruitment, onboarding, training, retention, recognition, and the creation of volunteer ambassadorship programs. Knowledge of Salesforce and Volunteer Management software; executes grant oversight, reporting, program evaluation, and supervision.

Sales: Versatile sales associate B2B and retail sales; excels at building rapport with customers; can quickly identify needs and communicate the value of products or services. Grows client retention through promotions and ongoing relationship management. Highly effective in pitching and customizing revenue generating social impact programs across companies such as Goldman Sachs, Google, NBCUniversal.

Additional Areas of Expertise

PROFESSIONAL EXPERIENCE

BRAMI, New York, NY

Brand Ambassador

2023-Present

● Customer Relations: Represented brand across nine Whole Foods locations; built rapport with and conveyed product information to shoppers and converted them to paying customers. Award: Became top seller within three weeks of hire and given the first Brand Ambassador of the Month distinction which led to a larger sales territory.

● Account management: Managed ordering requests, set up demo equipment and completed demo reports; provide key feedback and marketing input to increase the number of sales.

DOROT, New York, NY

2018-2022 Coordinator of Adult and Corporate Volunteers

● Volunteer Recruitment: Contributed to strategic planning to recruit, orient, and train volunteers; utilized data to make program/budget decisions; developed volunteer ambassadorship program to recognize volunteer leaders, increase volunteer recruitment, and build organizational capacity.

● Team Building: Created community among isolated older adults and volunteers; created and facilitated virtual and in person events with volunteers, including a cooking program among older volunteers at a shelter for unhoused seniors.

● Relationship Management: Solicited and coordinated small- and large-scale, revenue generating corporate volunteer service projects with Fortune 500 and startup companies; supervised interns and collaborated across departments.

● Communications/Marketing: Wrote grant report summaries, social media posts, and media pitches.

East End Cooperative Ministry, Pittsburgh, PA

2016-2017 Program Manager of Workforce Training and Education Program

● Relationship building: Developed community partnerships to enhance client recruitment and placement into sustainable employment; participated in county working groups; built trust with clients by counseling using principles of DEI, motivational interviewing, and person-centered trauma informed care practices.

● Curriculum Development and Training: Created and tailored curriculum to meet industry demands for workplace skills.

The Children’s Institute Day School, Pittsburgh, PA

2014-2015 Recruitment Specialist

● Marketing/Sales: Managed school tours for families and facilitated school transfers among 62 districts; collaborated with the marketing department to create quarterly parent newsletter; provided content for social media and website.

EDUCATION

● University of Colorado, B.A. in Psychology

● University of Pittsburgh, M.Ed. in International Development Education Programs, focus on Service-Learning

CONTACT

Minneapolis, Minnesota, 55403

612.743.1809

Barrett.h.weems@gmail.com

REFERENCE

BRITTANY CARDINAL

Senior Manager, Marketing

NMDP | Minneapolis, MN bcardinal05@gmail.com +1 612.229.5507

KEISHA WILLIAMS Arts Curator

MCAD | Minneapolis, MN Kwilliams939@mcad.edu

SKILLS

Microsoft Office

Google Suite

Adobe Suite

Copy writing

Project Coordination

Visual Design

Data Analysis

Book Printing

Creative Strategy

Client Relations

Presentations

Organization

RELEVANT COURSEWORK

Introduction to Advertising Professional Practice

Art in Community

Digital Illustration

Creative Writing

Comic Scene

Children’s Book Illustration

ACHIEVEMENTS

PFund Scholarship

Congressional Black Caucus Scholarship

Eddie Phillips Scholarship

EDUCATION

MINNEAPOLIS COLLEGE OF ART AND DESIGN

BACHELOR OF FINE ART

Illustration

Minneapolis, MN August 2020 -December 2023

BARRETT WEEMS

Creative Marketer

BarrettWMarketing.com

PROFILE

An eager and dedicated recent design graduate looking to explore the intersectionality of communication, creativity and analytics using experience from over eight unique marketing projects from the past four years.

EMPLOYMENT

Minneapolis Institute of Art

Gallery Rover

Minneapolis, MN | Feb 2022 - Present

* Engaged with the museum’s inhabitants for improved gallery satisfaction

* Supported over 30 weddings, galas, and other events during and after-hours

* Quickly controlled and neutralized situations that could cause harm to patrons

Minneapolis College of Art and Design (MCAD) Campus Safety Assistant Minneapolis, MN | Aug 2021 - Nov 2023

* Supported Campus Safety administration to increase efficiency during crises

* Provided information to students and general public about MCAD’s services in person and through phone

NMDP

Patient Marketing Intern Minneapolis, MN | May 2023 - Aug 2023

* Developed new pediatric activity book to align with evolving values

* Communicated with stakeholders to identify audience and message for activity book

* Analysed meta-data for a government contract across 5 verticals to create a reporting action plan

Blue Dellinquanti Studio

Comics Production Intern Minneapolis, MN | Aug 2022 - Dec 2022

* Flatted 18-page comic to expedite supervisor’s comic process by 20%

* Produced four comic pitches and two flash comics under supervisor restrictions

* Simulated publisher and comic author relationship building

LEADERSHIP EXPERIENCE

MCAD Young, Gifted, and Black Exhibition Community Manager Minneapolis, MN | Aug 2023 - Nov 2023

Established coordination between Gallery Coordinator, 15 students of the Black Artist Collective and Douglas Ewart, the concurrent MCAD featured artist to create MCAD’s Fall 2023 visual art exhibition.

NYAC x AiC

Instructor Minneapolis, MN | May 2023 - Aug 2024

Worked with Little Earth’s Native Youth Art Collective to create an engaging lesson plan to teach aspiring artists ages 13-20 about graphic design and photoshop. This culminated in a gallery show and reception showcasing the young artists

ZachSegal| NewYork,NY|zach.segal@gmail.com

Summary

PublishedDataScientistwith3yearsofexperience,aBAinMathematicsfromDartmouthCollege,andan MSinDataSciencefromKing’sCollegeLondon Skilledinmachinelearning,datawrangling,dataanalysis, datavisualization,problemsolving,communicationwithdiversestakeholders,withacandoattitude AWSCertifiedCloudPractitioner US-EUDualCitizen

WorkExperience

DataScienceConsultant|SenecaHoldings(BoutiqueConsultancy)

Jan2024–Present

● TransformedcomplexdatasetsusingPandasinPythonforefficientanalysisandmodeling

● GatheredandcommunicatedstakeholderdataneedsandcreatedPowerBIandTableauvisualizations

HealthcareDataAnalyst|KomodoHealth(HealthDataUnicorn)

Jan2022–Sep2022

● Ownedtheformularydatareviewanddatacleaningprocess,50%improvedcustomersatisfaction

● Createdover100seleniumwebscrapersinPython

● Trainedreplacementinthefinalmonthbeforestartinggraduateschool

Analyst|IPVM (25PersonSaaSStartup)

Jun2020–Sep2021

● ImplementedunsupervisedclusteringalgorithmswithNLTKandBERTautomating~100hoursayear

● Co-developedVideoAnalyticscourseforabroadaudiencethatgenerated$30,000+revenue

● RanABtestingonmarketingspend,withR,Stripe,andGoogleAnalyticssaving5%

HealthcareDataScienceIntern|IQVIA(HealthcareConsultancy)

Jun2019–Aug2019

● Optimizedefficiency95%andimprovedaccuracyby80%ofstatisticalmachinelearningmodel

JuniorResearchScholar|DartmouthPoliticalViolenceLab(FundedLab)

Jun2018–Jun2019

● CreatedamachinelearningmodelinRandcustomstatisticalp-testanalyzingdronestrikes

● Leda3personteamandmentoredotherstudentsinexploringoftheeffectofweatheronviolence

DataScienceIntern|CiscoSystems(TechnologyCompany)

Jan2019–Mar2019

● EvaluatedanddevelopedmetricsvalidatingsalesdatawithPython,SQL,Excel,andPowerPoint

● Ledcommunicationforinternationalteamfollowingprojectleadvacancy

Education

King’sCollegeLondon,London,UK Sep2022-Dec2023

MSinDataScience(Distinction-US4.0GPAequivalent)

RelevantModules:NeuralNetworks,MachineLearning,Databases,DataMining,ComputerVision,BigDataTechnologies

DartmouthCollege,NewHampshire,USA Sep2016-May2020

BAinAppliedMathematicswithafocusonStatistics(3.54GPA)

RelevantModules:DeepLearning,MachineLearning,MultivariateStatistics,ObjectOrientedProgramming,Probability

PeerReviewedJournalPublications

SegalZ,et.al. Globally deployed COVID-19 fever screening devices using infrared thermographs consistently normalize high readings to afebrile range JBiomedOpt 2021Mar;26(4):043009 doi:101117

● LeadCoauthor-designedexperiment,ranstatisticalanalysis,andwrotemostofthepaper

● SpurredUnitedStatesFDAaction(https://ipvmcom/reports/fda-warning-multi) Projects

GenerativeAIProjecttoGenerateRedditPostsfromaTitle(https://githubcom/zachs9/BERTLiteRedditLLM) ContainerizedWebScrapingwithDocker,AWSEC2,andAWSS3(https://githubcom/zachs9/UCIAWSGrabr)

CodingLanguagesandSkills

Python,SQL,R,PyTorch,Keras,Tensorflow,NLTK,Selenium,Tableau,PowerBI,Excel,DataWarehouses,Databases, ETLMapReduce,MongoDB,AmazonWebServices(AWS),Cloud,NoSQL,Azure,Hadoop,DataStreaming,Spark,API, DataVisualization,DataAnalysis,Analytics,MachineLearning,DeepLearning,ABTesting,LLMGenerativeAI,Statistics

Troy

Ryan Rodriguez

(702) 506-6613 • Rodriguez.ryant@gmail.com • https://www.linkedin.com/in/troy-rodriguez-761347252/ 1270 Ferndale St N, Maplewood, MN 55119

SUMMARY

Detail-oriented graduate with highest honors of the Metro State B.S. in Industrial and Applied Mathematics program. A self-starter with a track record of efficiently learning new skills and collaborating remotely to deliver high-quality results. Please check out my project portfolio at https://github.com/TroyRodriguez/Projects.

SKILLS

• Advanced Excel (vlookup, pivot tables, power query)

• Experience with Java, Python, SQL, Access

• Statistical Analysis (ML, Forecasting)

• High Ethical Standards

EDUCATION

Metro State University, St. Paul, MN,

Major: B.S. of Applied Mathematics

Century College, White Bear Lake, MN

A.A. of Liberal Arts

PROFESSIONAL EXPERIENCE

1. Peroptyx, Remote

• Proficient with JMP, R, VBA, PowerPoint

• Analytical Skills (Real Analysis, Linear Algebra)

• Data Visualization

• Reporting and Technical Communication

GPA 3.94 May 2023

Minor: Applied Statistics

Honors: summa cum laude

GPA 3.50 June 2019

January 2023 to Sept 2023 Data Evaluator

• Performed data evaluation and annotation to help Peroptyx in their mission to deliver the most relevant data quality and model evaluation solutions for machine learning (e.g. Maps search engines, voice assistants, etc.)

• Recognized for superb accuracy and for going above and beyond with assignments and research

• Communicated technical details with support to improve accuracy and workflow

• Provided detailed but concise feedback about how to improve onboarding to support

2. CVS Pharmacy, North St Paul, MN

August 2017 to May 2021 Pharmacy Technician

• Provided excellent customer service to patients at each interaction, whether at registers, entering their prescriptions, or answering their questions over the phone.

• Quickly learned Pharmacy proprietary prescription software and inventory management software.

• Ensured patient insurance claim information was correct and consulted with solutions for lapses in coverage.

• Adopted and guided colleagues in new technologies, such as the implementation of delivery services.

• Researched and tackled difficult insurance claims to give actionable information for patients when issues arose and escalated to pharmacist or insurance help line as necessary.

• Maintained neutral to favorable relations with coworkers and pharmacists.

• Demonstrated flexibility by covering multiple locations during staffing shortages.

• Maintained good standing with the MN Board of Pharmacy.

PROJECTS

1. Industry Client

• Determined three unique lagged independent variables of high correlation to client’s revenue data, from fifteen unstructured performance indicators and four economic indicators across in a freeform data mining project

• Achieved by asking meaningful complex questions about client’s goals and breaking the project into smaller parts for data analysis, model building, and visualization using JMP, R, and Excel respectively.

• Completed technical report and presented findings to client’s team on Teams.

• Modeled short-term foot traffic and order data to perform a cost-benefit analysis on two alternative business models.

• Determined how to improve customer experience and increase annual profits by $6500 for a local café.

• Led team from within and focused on the big picture. Kept effort equitable and communications open.

• Analyzed individual stochastic variables in Excel, led efforts to keep work presentable in the excel file, and subsequent report according to predetermined standards.

(612)978-7741|petr.vorobevv@gmail.com|linkedin.com/in/petervorobev|Columbus,OH QualificationSummary

Results-drivenmarketingprofessionalwithover3yearsofexperienceinstrategyconsultingandmarketresearchfields Adeptatunderstandingdata-supportedmarketandconsumertrendstodriveprojectsuccess Strongcommunicationand collaborationabilitiescombinedwithaproventrackrecordofsuccessfulprojectexecutionanddelivery Education

UniversityofMinnesota-TwinCities, Curtis L. Carlson School of Management | Minneapolis,MN

BachelorofScience,Marketing;Minors,BusinessAnalytics&Leadership

May2021

GPA:370

Certificate:GoogleProjectManagement April2023 KeySkills

● Excel/PowerBI

Mailchimp

Nielsen/IRI/Stackline ● R/RStudio

Salesforce

MicrosoftOffice/GSuite

● Qualtrics

Powerpoint/Canva ● Jira/Monday ProfessionalExperience

EY-Parthenon

Boston,MA

Senior Strategy Consulting Associate (Rated in highest performance category July 2023) July2023-September2023

Strategy Consulting Associate (Rated in highest performance category July 2022) September2021-July2023 Privateequityduediligenceinconsumerproductsandretailsector(19projectstodate)

● SynthesizedinsightsonUSluxuryskincarebrand’smarketshare,positioningandconsumerperspectives

● AnalyzedNielsendatatogaugebrandsharechangesandhistoricaltrendsinthepremiumdogfoodmarket

● Launchedasurveyto1,000premiumandmasstigehaircarepurchaserstounderstandpurchasingdynamics

● DefinedtheUSandinternationaldeodorantproductsmarketusingprimaryandsecondarydatatriangulation

● Estimated10-yeargrowthof$5bgloballiquormanufacturer’snetrevenues,grossprofits,anddirectbrand contributionsbyassessingdemand,COGSandpricechanges,A&Pspendacrossbrand-marketcombinations CarlsonConsultingEnterprise Minneapolis,MN Associate Consultant January2020-December2020

● Createdacomprehensivedigitalmarketingstrategyforatop20publicbusinessschool,resultingina10% increaseinvirtualengagementwithalumnisegmentover3yearspost-implementation

● ConductedmarketassessmentofanewfinancialproductofferingforaB2Bprofessionalgolfindustryclient AmeripriseFinancial,Inc Minneapolis,MN

Advice Wealth Management Development Intern - Experienced Advisors Recruitment Team May2020-August2020

● Launchedasalesteamperformancecompetitionforexperiencedadvisoryrecruitmentdirectors,resultingina15% increaseinleadengagementmetricsacrossparticipatingregions

● Executeda3-month-longprojectfocusingonthecreationofanall-in-oneeducationalpathwayfornewemployees, optimizingonboardingexperienceandreducingmanagerialonboardingprogressreviewtimeby20%

● Builtaninnovativeapproachtohigh-volumediversityrecruitinggrowthinitiativesthroughananalysisofregional recruitmentreportsandidentificationofpipelineengagementopportunitieswithwomenfinancialadvisors

● Boostedengagementamongrecruitersbyover10%byauthoringweeklynewslettersforthedepartmentleadership LeadershipExperience

EY-ParthenonLGBTQ+UnityNetwork Boston,MA

Leadership Team Member (Communications and Undergraduate Recruitment Teams) September2021-September2023

● Ledchapter’scommunicationinitiatives,includingthedevelopmentofamarketingandcommunicationplan, initiationofaconnectionboard,authoringquarterlynetworknewsletters,andselectionofgiftsduringPridemonth

● Recruitedover80LGBTQ+candidatesthroughO4UBusinesspipelinebyco-developinganengagementstrategy thatrequiredeventsplanning,resumereviewfacilitation,andinterviewerselectionprocessinFY23andFY24

● PresentedDEIleadershipteamconsolidatedyear-endengagementsummaryfortheundergraduatepipeline CompassUndergraduate Minneapolis,MN Director of Member Engagement January2020-December2020

● Attracted30newchaptermembersbyconductingacomprehensiveoutreachatactivityfairsandclassrooms

● PromotedmonthlyupcomingeventstochaptermembersusingtheMailchimpmarketingautomationplatform

Chandralysa Bradley

EXPERIENCE.

Independent Graphic Artist

May 2021- current

Create artwork to coincide with employers request

EDUCATION

University of Minnesota, Twin Cities Campus Asian & Middle Eastern Studies (Focus in Japanese Language)-Major

September 2019-May 2023

University of Minnesota, Twin Cities Campus - Gender, Women & Sexuality Studies - Minor

September 2019 - May 2023

PROJECTS

Capstone

Gender Nonconformity and Expression Through Challenging Perceived Masculinity and Femininity In The Musical Art of Visual Kei

Sustainable Development Goals Study - Regarding Gender & Equality in Japan & USA

3918 Upper 71st Street E IGH MN 55076 (651) 621-4337

divakojoshi@gmail.com

SKILLS

Strong cross culture knowledge and understanding.

Ability to work well with diverse groups

Ability to perceive the inﬂuence of dierent perspectives.

Knowledge of humanities, arts, social sciences and Japanese language

Understanding of Global economic and political environments.

Strong ethical and critical thinking skills.

Research Skills

Eective Writing Skills.

Capacity to discuss controversial topics intelligently

Graphic Art skills.

Video editing skills

AWARDS

Deans List

LANGUAGES

Japanese - 4 years

Korean - 1 year

Sherry Chiang

Lead Designer | San Francisco, CA

Building and validating user-centered product features, based on customer insights

(925) 984-4778 | sherrychiang design@gmail com

Portfolio: sherrychiang com, password: portfolio2024 https://www linkedin com/in/sherrychiangsf/

Skills: Product Design, A/B & Usability Testing, Brand Identity, Data Analytics, Site Maps, Task Flows, Competitive Analysis, Wireframes, Interaction Design, Mockups, Prototyping, Communication

Technical: Figma (expert), Adobe CC, Maze, HTML, CSS, SQL, Javascript, WordPress, Webﬂow, Framer, React, React Native, Blender

Experience:

Founding Product Designer Soapbox Strategy Collective Washington DC May 2023 - Present

- First designer and engineer for reproductive rights tool with the American Society for Emergency Contraception, funding at +$200K, building end-to-end digital products

- Designing engaging and responsive features for startup, agency, and nonproﬁt clients, resulting in a 25% increase in new customers acquired

- Increasing audience base and client satisfaction rates through design thinking, rapid prototyping, and collaborative branding workshops

- Informing and shaping design decisions through user research, with insights synthesized from hundreds of students across college campuses to address common misconceptions around EC and motivations to organize and distribute EC methods

Product, Brand Design Lead, Kooth Digital Health, North America, San Francisco, CA, October 2023 - June 2024

- Designing and shipping mobile coaching and therapy tool features for end-to-end iOS and Android applications for California students with 93% effectiveness in intervention strategies, exceeding download target rates by 34% for Q4 2023

- Brainstorming and prototyping app content searchability and archive functions, onboarding, and user proﬁle creations following UXR ﬁndings

- Building brand identity and design systems from 0 to 1 as a part of the Marketing team, with a $2 8M budget and $188M 4-year contract allocated towards user research and testing to provide 7M California youth and young adults ages 13-25 with free access to mental health

- Overseeing component libraries in Figma and Adobe Illustrator to be used cross-functionally through closely partnering with Clinical, Product, and Content teams

UX Designer Southpaw Kitchen San Francisco CA Jan 2022 - Feb 2024

- Spearheaded website experiences to drive brand awareness, capture leads, and support three client-facing consulting projects

- Pushed for and implemented responsive site design, increasing click-through rates by 33%

- Resolved 100% of problems found during research surrounding naming and system misdirection to promote client expansion through user ﬂows, testing, and site maps

Instructional Design Fellow, EOS North America, Pﬂugerville, TX, May 2023 - Sept 2023

- Drove product design and development for 4+ B2B training products relating to data preparation software via Figma and LMS software, which generated $150M in Q2 revenue

- Created product roadmaps in collaboration with the engineering team that reduced the number of clicks by 3 3x through re-segmenting content, optimizing the customer journey, and decreasing revenue churn

- Scaled organizational processes by developing design libraries based on atomic design methodology

- Guided QA user testing and rapid iterations to problem solve around ongoing client demands and satisfaction

Graphic Design Associate, Portland Bureau of Transportation, Portland, OR, May - September 2022

- Designed $19M Blumenauer Bridge launch campaigns through print and digital platforms, partnering with policy planning, marketing, and product development teams from brieﬁng to delivery

- Engaged in brainstorming and delivering consistent, interactive content for Sunday Parkways with Kaiser Permanente

Renn Fayre Designer, Reed College, Portland, OR Aug 2020-May 2021

- Oversaw budget of $100K for the senior thesis celebration with event coordinating team

- Implemented design campaigns across social media channels, driving event sales and ﬁnal attendance numbers of 2k+

- Directly managed site designer and developer for event registration, project showcasing, and live-streaming of musicians, resulting in a 40% increase in engagement across all channels

Education

Reed College, BFA, Art & Design, 2022 | Commendation of Excellence for Academic Performance 2021-2022

- Awards: $7K Evan Rose Grant for Urban Design and Architecture, $2 5K Initiative Research Grant, $4 8K Summer Internship Award (2), $1K Reed Art Grant Experience, $1K APANO Climate, Health and Housing Institute Fellow

UX Academy UX Certiﬁcate 2023

- Ranked at the highest level for 13 out of 15 categories for UX skills by product design lead

- Built user-centric projects over 4 months of user research and strategy, interaction design, prototyping, user testing, & visual design to address problem-solving in the EdTech sphere and closing the achievement gap with interactive learning

Jardley Jean-Louis

Multi-Disciplinary Artist working in illustration, animation and design

mail@jardleyjean-louis.com

jardleyjean-louis com

EDUCATION:

Brooklyn College (2012-2015)

Concentration: Film (B.A)

School of Visual Arts (2009-2010)

Concentration: Illustration

CLIENTS:

Glix Media, Crumpled, Inc & Fast Company Magazine, Topic Magazine, HBO, Flocabulary, Futuro Media, Lemonade Insurance, Reunion

SKILLS:

Software Skills: Photoshop, Illustrator, After Effects, Premiere Pro

Technical Skills: Drawing & Painting, Modeling, Props, Set Construction

AWARDS & RECOGNITIONS:

2023 - Communication Arts Illustration - Shortlist

2022 - American Illustration 41

2022 - New York Times Illustration Portfolio Review

RESIDENCIES:

2024 - Wayward Retreat

2022 - JCAL: ARTWorks - Resident Fellow

EXHIBITIONS:

2023 - Group Exhibition - “Queens Seen | What Artists are Creating in the World’s Borough”, Culture Lab LIC, Queens, NY

2023 - Solo Exhibition - “Joy - This Place I Land” - JCAL - Miller Gallery, Queens, NY

PANELIST:

2022 - Queens Council on the Arts - New Work Grant: Film/Video

DCLA FY23 Cultural Development Fund Panel

SPEAKING ENGAGEMENTS:

2021 - Where are the Black Designers: AMA

2021 - Flocabulary: Behind the Lesson

2021 - SCAD: CoMotion Conference

2021 - The Animation Project: MiNYAPSE Mega Group

2021 - The Animation Project: IG Live

2020 - The Animation Project: MiNYAPSE Mega Group

2020 - Freelancers Union: Faces of Freelance

Isaiah Malnory-Brown

linkedin.com/in/isaiah-malnory-brown isaiah.malnory.b@gmail.com

CAREER SUMMARY

414-702-0150

Visual Media Artist with strong fine arts background. Experienced in video editing, podcast recording, illustration, graphic design, and figure drawing. Demonstrated strength in storyboarding with attention to emotional framing of scenes. Strong interest in art enables ease in blending various styles and mediums. Knowledge of camera movement, visual layout, and storytelling. Demonstrated ability to blend focused attention to detail with an artist’s eye for composition and color. Consistent record of working effectively both independently and with a team.

PORTFOLIO LINKS

Website: www.isaiah-m-brown.com

Video Portfolio: https://vimeo.com/theisaiahmbrown

VISUAL MEDIA PROJECTS

Visual Art

HABITAT FOR HUMANITY MURAL – Sketched and painted mural of infographic style timeline and logos

AMMORELLE ALBUM COVER - Drawn in Photoshop based on color, photograph, and hair references

ISAIAH M. BROWN DESIGNS - Designed three creatures in Illustrator and Photoshop for song releases ART NOUVEAU LION - Designed and painted ornate lion onto jean jacket using fabric paints

SOJOURNER LABLES - Drew coffee labels in Photoshop based on client references

THE GARBAGE LIST BOOK - Drew series of eight illustrations in Photoshop

Film

SOCIAL MEDIA BANNERS - Designed 6 social media banners for promoting Foureva Media Podcast I DON’T DREAM ANYMORE - Directed, designed, and animated 3.5-minute music video for Fuzzysurf band THE AMULET - Digitally drawn in Photoshop with composited oil paint images and pen/paper backgrounds

GOLDEN - Directed, designed, and animated lyric video in After Effects for Isaiah M. Brown YouTube BEE TEA - Digitally drawn and animated, frame by frame, in Photoshop and edited in Premiere YOU BELONG TO ME - Cycle animation to accompany a Patsy Cline song cover

PROFESSIONAL EXPERIENCE

ISAIAH M. BROWN ARTS, Wauwatosa, WI

2019 - present Freelance Visual Media Artist

Work on designs, illustrations, and digital media for variety of clients including media company, coffee shop, and habitat for humanity Completed traditional and digital media commissions and projects.

• Worked with professional band members to direct and design characters/backgrounds and animated music video to visually capture the emotion and tone of Fuzzysurf bands’ song, I Don’t Dream Anymore through line weight and color

• Collected visual assets, compiled assets into Photoshop documents, added text elements, and refined the designs according to Foureva Media branding for social media banners to promote company podcast

• Laid out sketch with mathematical precision and painted mural of infographic style timeline and logos for Habitat for Humanity Restore

• Designed series of four coffee label illustrations based on client direction for different flavors of Sojourner Mobile Coffee

• Completed rod removal commission for Owen Klatte’s stop motion short, Of Wood, including wires, fish line and sticky wax to ensure visual believability of suspended and moving props and characters

• Completed commissions and personal projects in oil paint, acrylic, and pencil on paper or canvas including a Wedding Anniversary painting, a drawing of a Married Couple, and a Magnolia painting

TECHNICAL SKILLS

CREATIVE SOFTWARE: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects, Animate, Audition), Dragonframe, Audacity, Final Cut Pro, Logic Pro, and GarageBand

AI SOFTWARE: ChatGPT

VISUAL ART: 2D, stop motion, character/background design, storyboarding, animatic, figure drawing

FILM: Direct, shoot, edit, and produce video content

MUSIC: Singing, songwriting, and vocal arrangement

MICROSOFT: Word, Excel, PowerPoint, Outlook

EQUIPMENT: Wacom MobileStudio Pro, PC, MAC, Canon EOS Rebel T6, Zoom H4n recorder, AT2020 microphone, Focusrite audio interface, RODECaster Pro

PART TIME WORK EXPERIENCE

FOUREVA MEDIA, Brookfield, WI

Media company that drives diversity and inclusion through podcasts and public speaking Media Intern

Designed social media banners focused on company podcast. Used AI ChatGPT to create email blasts for business conference promotion. Recorded audio/video at podcast booth for Lead the Movement business conference. Edited 3 social media reels to promote Foureva Media Podcast.

AGGIE’S BAKERY & CAKE SHOP, West Allis, WI

2023

2023 - Present Independent Bakery

Customer Service & Kitchen Staff

Sell cupcakes, cakes, pastries, donuts, and coffee. Assist customers with website orders. Restock and clean. Final prep of pastries and cookies.

TIMES CINEMA, Wauwatosa, WI

Part of the Neighborhood Theater Group, LLC Staff

2022 - 2023

Sold tickets, managed concessions, cooked food and cleaned theater. Processed credit cards and collected cash and checks for tickets. Resolved patron issues. Closed theater at end of shift.

PERSONALITY PORTRAITS, INC., Milwaukee, WI

Operates at 11 zoos providing face painting, caricature, airbrush tattoos, henna, and souvenir photography.

Lead - Milwaukee Zoo

2021 - 2022

Managed 16 creative staff in photography, face painting and caricatures. Trained new staff. Served as liaison with zoo staff. Collected cash at end of shifts and deposited in bank. Set up and maintained all the stands. Photographer - Milwaukee Zoo 2019 - 2020

Captures photos of families or children for special zoo events using Canon EOS Rebel T6.

Face Painter/Caricature Artist - Milwaukee Zoo

Worked solo or partnered at one of three stand locations to focus on face painting, caricatures, air brush tattoos

ROSEBUD CINEMA, Wauwatosa, WI

Part of the Neighborhood Theater Group, LLC Staff

2017 - 2019

Sold tickets, managed concessions, cooked food and cleaned theater. Designed and drew promo material for specialty drinks and new beers on tap. Resolved patron issues. Closed theater at end of shift.

EDUCATION

Bachelor of Fine Arts – Film, Video, Animation and New Genres, Summa Cum Laude University of Wisconsin – Milwaukee, WI

ASIFA Hollywood Animation Educators Forum Scholarship, UWM Film Portfolio Scholarship, Lawton Scholars Scholarship

OTHER INTEREST

Released debut R&B album When You Knew Me. Wrote, sang, and collaborated on the vocal arrangement of the lyrics to all nine songs. Rose Colored music video won nine film festival awards.

261 Yosemite Cir N Apt 305

Dallas Anderson

651-757-6882

Golden Valley, MN 55422 and05090@d.umn.edu

Skills/Qualifications

Education

Experience

Currently employed as full time mechanical engineer for medical device manufacturer. Working knowledge of 21 CFR 820, ISO 13485, EU MDR and overall design control process. Proficient in Solidworks (CAD), Matlab, LabVIEW, and technical report writing Working experience utilizing Instron tensile testers, digital microscopes, ISO Class 8 cleanrooms Familiar with CAPA processes, DFM, FEA, human factors, and root cause analysis.

University of Minnesota Duluth

Bachelor of Science in Mechanical Engineering

Minor: Hispanic Studies

Study Abroad University of Salamanca, Spain (intermediate in Spanish - written/spoken)

Contract Mechanical Engineer Inspire Medical Systems

November 2021-Present, Golden Valley MN

● Completed design project for new product development of surgical tool, patent in progress

● Worked on project concept/design process though manufacturing and prototype/production

● Developed test methods (authored 10) that showed product requirements/specifications were met

● Authored protocols/reports, DFMEAs, and specifications/CTQs

● Used CAD(Solidworks/PDM) to create test fixtures and 3D models/assemblies

● Created engineering drawings, redlines, ECOs (for assemblies, components, packaging and labeling), and ensured deliverables were on time

● Operated Instron Tensile Tester, digital microscope, and power tools for bench testing

● Communicated cross-functionally between departments at team meetings with: external test facilities, manufacturers, and clinicians/physicians

● Created DHF files, organized testing, supported design reviews and root cause analysis

Development Quality Engineer II Abbott - Contract

July 2021-November 2021, Plymouth MN

● Served as central point of contact for cross departmental SMEs to ensure EU MDR requirements were met for each tech file

● Utilized Quality Management System to locate documents and verify requirements were met

● Authored Test Method Validation documents

● Maintained documentation for Abbott’s structural heart cardiovascular devices occluders, valves

● Complied documents from QMS via backroom support during audits

Research Assistant Hoxie Lab

July 2019 – April 2021, Duluth MN

● Performed experiments for atomization from a counterflow nozzle using an ND YAG laser

● Designed and built new experiment for high pressure, high volume flows

● Presented conclusions from experiments in digestible manner to peers and UROP Exhibition

● Communicated data with cross-functional research team during weekly meetings

● Assembled and tested dust suppression device for Toro eDingo concrete breaker

R&D Intern Becton Dickinson (BD) - Lutonix

June 2018 – August 2018, New Hope MN

● Organized and completed feasibility testing for a new product development project

● Collaborated with engineering team members to develop test methods using Hydraulic Burst-leak Testers and optical microscopes for investigation of medical devices (catheters)

● Worked in ISO 8 clean room manufacturing environment

● Learned how manufacturing processes worked with products and followed SOPs

● Tested drug coated balloon catheters with stents, sheaths, and representative anatomy models for compatibility testing

Honors and Awards

Surgical tool patent in progress

Dean’s List

Service Engineering Intern at Cummins summer 2020 (Canceled due to Covid-19)

2019 and 2020 Arrowhead Award for recognizing service provided for Society of Women Engineers

Julia Pan

✽

julia.vl.pan@gmail.com ✽ (612) 323-7200 ✽ www.linkedin.com/in/juliapan/ ✽ Eagan, MN ✽

PROFESSIONAL SUMMARY

Dedicated computer science graduate with a background in front-end development, UI/UX design, and UX research. Specialties include designing clear and well-thought prototypes and wireframes, a solid understanding of the principles of design, and experience with browser compatibility and responsive design. Excels in cross-functional collaboration, with an ability to effectively communicate complex information Passionate about creating visually appealing and intuitive website designs and user-centered experiences, and eager to grow my skill set through experience

EDUCATION

University of Minnesota Twin Cities Minneapolis, MN

M.S. Computer Science (GPA: 4 0)

B.S. Computer Science (GPA: 3 95)

WORK EXPERIENCE

Front-end Web Developer

EverestGale com

January 2023 – December 2023

September 2019 – December 2022

September 2023 – November 2023

Remote, Freelance

▪ Developed and launched a portfolio website utilizing HTML, Tailwind CSS, and JavaScript, implementing responsive web principles and efficient coding practices to achieve optimal performance across a range of devices

▪ Utilized advanced JavaScript and CSS to create a visually compelling landing section and enhance user engagement

▪ Designed a comprehensive functional prototype for the website, including a detailed style guide encompassing color schemes and typography, ensuring a consistent design language across all pages

Graduate Research Assistant & Designer

June 2023 – August 2023

University of Minnesota Twin Cities Minneapolis, MN

▪ Collaborated with an interdisciplinary team of three to design a prototype of a water system dashboard, refining features and visuals based on frequent feedback to ensure optimal functionality

▪ Implemented four interactive features within Figma to simulate user interaction with system presets and customizable views, prioritizing intuitive and user-friendly web interfaces

Peer Tutor & Peer Tutor Mentor

February 2020 - December 2022

University of Minnesota—Twin Cities Minneapolis, MN

▪ Provided personalized academic support and guidance to over 50 students in computer science courses, resulting in increased confidence and performance, as per self-reported feedback gathered during tutoring sessions

▪ Fostered a positive and productive learning environment and accommodated diverse learning needs, resulting in a 95% average student satisfaction rating

PROJECTS

Master’s Final Project – “Back to Indigenous Futures”

June 2023 – December 2023 Unity (C#)

▪ Designed innovative and embodied technologies for Indigenous communities in an interdisciplinary team of four, focusing on community knowledge and contributing to ongoing research initiatives

▪ Conducted 10 rounds of rapid prototyping using human-centered approaches, resulting in faster prototype development and closer alignment with community values

▪ Created a prototype in Unity with three key features to enable engagement and interactive data exploration Markdown Note-Taking App – “Darkdown”

March 2022 – April 2022

Vue.js, Firebase, CSS / Tailwind CSS

▪ Developed a full-stack app using Vue.js in a team of five, with a focus on mobile-first, responsive design

▪ Played a pivotal role in project coordination by organizing meetings, managing deadlines, and facilitating clear communication within the team

KEY SKILLS & INTERESTS

▪ Languages / Frameworks: HTML, CSS, JavaScript, Tailwind CSS, Vue.js, jQuery, Python, Java, C#

▪ Tools / Software: Git / GitHub, Figma, Adobe Photoshop, Adobe Illustrator, Unity

▪ Interests: designing digital posters and logos; creating illustrations and animations; indie games

LUCA NYGREN

651 500 5082 | nygren luca@gmail com | Seattle, WA/Minneapolis, MN

PROFESSIONAL SUMMARY

Creative Project Management expert with 10+ years of industry knowledge and a strong understanding of creative production processes, brand standards, and principles of design. Excels at bringing organizational excellence to maximize quality of work, workflow, and efficiency, and works to uncover underlying issues or business problems and turn those issues into creative solutions, while maintaining a sharp attention to detail in a fast-paced agency environment.

EXPERIENCE

Marketing Project Management Consultant, Scholastic Mar 2023 – Present

● Liaise between in-house Creative Studio and internal clients, guiding the concepting, production and delivery of a variety of cross-channel assets for K–12 education product marketing initiatives

● Streamlined project kick-offs by introducing a strategic creative brief template, resulting in a 50% increase in efficiency during project initiation phase, while also encouraging more impactful work and engagement through the use of insightful questioning

● Skillfully handle up to 75 concurrent projects, delivering on-time, on-budget, and on-strategy, while forecasting and planning for upcoming needs, identifying and mitigating risk, and fostering seamless cross-functional collaboration in a fast-paced environment

Sabbatical

Apr 2021 – Mar 2023

● Intentional career break to focus on personal and professional growth Utilized the time to enhance skills and knowledge through self-guided learning and coursework, while also embarking on a personal endeavor in Real Estate.

Director of Project Management, Killer Visual Strategies

Jan 2015 – Mar 2021

● Led cross-functional teams in the production of effective and accessible multi-channel visual communication campaigns consisting of print, digital, interactive, video, social media, event, market research tools, and brand development

● Oversaw the implementation and onboarding of the creative team onto a new work management platform, alongside developing and documenting best practices, resulting in a 20% reduction in project execution time and improved task flow

● Directed and mentored a team of five Project Managers to ensure all outputs maintained a high level of efficiency and creative excellence, and created professional skills building opportunities to improve interpersonal communication skills, negotiation, risk mitigation, client service, collaboration, and conflict resolution

● Optimized internal and external review process by recognizing technology deficiencies and introducing Figma as an alternative to InVision, resulting in a 50% decrease in revision cycles and heightened client engagement

● Proactively identified and capitalized on opportunities to expand project scope through asking insightful questions and nurturing relationships with clients to position our team as experts in visual communication and data visualization

Creative Project Manager, Graphiti Associates

Jul 2013 – Jan 2015

● Delivered high impact interactive campaigns that were optimized to meet the strategic vision and business objectives while building brand equity

● Led cross-functional teams in the successful planning, execution, and delivery of interactive design projects, ensuring adherence to timelines, budgets, and quality standards

● Managed and fostered strong relationships with external agencies, vendors, and partners, including various creative production stages, contract negotiation, and financials

● Managed the end-to-end process of website content population, from planning and editing to uploading and final approval

EDUCATION

B.S. Degree in Communications Advertising

Minnesota State University Moorhead

Disciplined Agile Scrum Master Certification (DASM)

Project Management Institute

SKILLS

Strategic planning; resource allocation; risk management; issue resolution; problem solving; budget, scope, and timeline development; process development; quality control; Adobe Creative Suite (Photoshop, InDesign, Illustrator); Google Suite (Docs, Sheets, Slides); Microsoft Office (Word, Excel, PowerPoint, OneDrive); Web-based Project Management Tools (Wrike, Trello, Resource Management); ADA Standards for Accessible Design; HubSpot; Webflow; Figma; InVision

Abraham Dickison

Education

MBA – Marketing

Graduated 2013

Concordia University Wisconsin

BFA - Industrial Design

Graduated 2009

Milwaukee Institute of Art & Design

Volunteer

Team Trans Twin Cities 2022 - Present

• Founding Board of Directors

Northern Warehouse Collective 2022 - Present

• Live/Work Practicing Artist

Children’s Minnesota 2021 - Present

• Families as Partners

• Family Advisory Council

Skills

• Adobe Creative Suite

• Web Design & Management

• CRM – Hubspot, ActiveCampaign

• Digital & Print Graphics

• Google Analytics

• Design Thinking Methodology

Experience

Lead Graphic Designer

2022 – Present

Flywheel – Minneapolis, MN

• Uphold brand standards and be a steward of developing media that connects with the medical research community

• Design cohesive creative assets for print, social media, events, advertisements and web

Fine & Applied Arts Adjunct Instructor & SME

2018 - Present

Southern New Hampshire University

Courses taught:

o Graphic Design Portfolio

o Graphic Design for Web

o Design Theory 101

o Search Engine Marketing

Creative Team Lead May 2023 – Nov 2023

Zan Associates - Minneapolis , MN

• Design and test all crea�ve output for accessibility including mee�ng WCAG requirements

• Responsible for the quality of all crea�ve assets produced by team under �ght deadlines

• Coach and mentor crea�ve team to improve their skillset and meet their personal career goals

Director, Marketing & Creative

20 15 - 2023

ABE Studios - Minneapolis , MN

• Pitch crea�ve solu�ons to meet the needs of leadership goals & objec�ves

• Develop strategic plans based on design and market research & analysis

• Lead, inspire, and engage team of crea�ves in web, user experience, & new product launches

Marketing Manager

2012 - 2015

Trim - Tex - Lincolnwood, IL

• D evelop yearly strategic multi - channel marketing campaigns for digital & print

• Increase B2C social media audience & interactions, connecting the drywall community

• Re - design the product catalogs, sales literature, technical documents, and website

Industrial Designer

2008 - 2010

Creative Design Network - West Bend, WI

• Designed new product concepts for over 12 brands including GE Healthcare, San Jamar, Char - Broil

• Developed company Sustainable Product Design Process

• Built advertising strategy and marketing materials through the use of storytelling

Bradley Sovik

Minneapolis, MN 55412 • (954) 448-1469

• Bradley's Business Email • Digital Portfolio

Experience

JUNE 2021 - MAY 2023

Design Manager | Wisdom Gaming Studios | Bloomington, Minnesota

• Collaborated with various departments to establish Asana project scopes, timelines, and budgets, with a focus on ensuring that creative outputs are in harmony with the company's strategic goals.

• Worked parallel with senior leadership to develop and communicate the creative vision and strategy of branded events and shows.

• Advocated for the voice of creativity and design within the organization while providing mentorship, guidance, and career development opportunities

• Standardized creative processes by overseeing the development and implementation of design systems and guidelines to ensure consistency and efficiency across all creative work

• Created team development plans for internal collaboration to flourish the company’s culture.

• Coordinated meetings with product vendors and AAA gaming companies bi-weekly to ensure deadlines and designs.

• Collaborated with other departments to construct business plans and power point sale pitch decks for company initiatives and events to present stakeholders.

Sr Graphic Designer | Wisdom Gaming Studios | Bloomington, Minnesota

• Oversaw quality control of all projects within contract terms, scope of work, schedule, and construction estimates.

• Designed and executed experiential events from virtual to physical including sourced props, materials, and day of execution, while keeping the Asset IP and brand within Microsoft forecasted scope to over 3000 patrons.

• Led design and construction build processes of set designs and store front displays.

• Designed templated social media assets and advertising while keeping designs fresh.

• Created a diverse range of brand identities, that were seamlessly integrated within social media, broadcasting & event layouts to deliver cohesive & captivating experiences that engage audiences across multiple social platforms.

• Orchestrated planograms for the retail and sponsorship shop at Wisdom's Mall of America location. Through careful planning and execution, I optimized the layout and arrangement of merchandise, creating visually appealing and strategically organized displays to enhance the shopping experience for customers.

JULY 2015 – JUNE 2021

Assistant Marketing Manager | Hard Rock International | Hollywood, Florida

• Ideated and executed events that exceeded the expectations of all Brand Partnership Initiatives at Hardrock Café/Casino for brands such as Herradura Tequila and Absolute Vodka on location.

• Cross-collaborated with all departments to support the teams in consistent execution of Hard Rock’s brand standards.

• Planned eight annual larger-scale events within Hardrock and brand partner guidelines to over 100 clients

• Organized numerous non-profit events with Joe DiMaggio’s Children’s Hospital and Rock the Pink, Breast Cancer awareness month.

Lead Manager Trainer| Hard Rock International | Hollywood, Florida

• Conducted training sessions for general and assistant general store and restaurant operations managers

• Onboarded all employees from Operations manager to Server through several training processes including brand core values, experience standards, operational procedures, and customer interaction guidelines.

JAN 2014 – JUNE 2017

Freelance Designer| Vipey Visuals | Fort Lauderdale, Florida

• Performed competitive market analysis to identify opportunities for business growth.

• Studied multiple programs to provide resources needed to complete the task.

• Customer base was word to mouth referral was based on customer satisfaction

• Ensured deadlines were met by customers target date.

• Created marginal business plans based on times and transactions.

• Informed customers on billing procedures, processed payments, and facilitated set-up payment options.

Education

JUNE 2012

Associates of Art, Graphic Design | Broward College | Davie, Florida

JUNE 2015

Bachelors in Graphic Design and Digital Marketing | Florida Atlantic University | Boca Raton, Florida

Emily Walker

San Francisco Bay Area (open to remote) | 1- 415-786-5974 | ewalker415@gmail com wwwlinkedin com/in/emilyericksonwalker | github com/eewwalker

PROFESSIONAL SUMMARY

Versatile and motivated full-stack software engineer with a strong background in project management and teamwork, transitioning from a successful career in landscape gardening Experienced in building responsive web applications and APIs, with a focus on user experience and creative solutions Committed to fostering inclusive and diverse work environments, leveraging a collaborative approach and a continuous growth mindset to achieve project success. Proven ability to adapt quickly, collaborate effectively, and drive projects to successful completion

TECHNICAL SKILLS

Languages - Javascript, Python, Typescript, SQL, PostgreSQL, HTML, CSS

Libraries - React, React Native

Frameworks / Tools - Node, Express, Jest, Django, Flask, NextJS, SQLAlchemy, unittest, VSCode, Git, Github, Docker

SOFTWARE ENGINEER EXPERIENCE

Software Engineer Volunteer June 2024–Present SFCivicTech

San Francisco, Bay Area Remote

● Work on project Intentional Walk, run by the SF Department of Public Health Users track their steps in an effort to get the folks in various communities walking more

● Collaborate with engineers to resolve issues for the Intentional Walk mobile application, ranging from UI fixes to creating new models, working across the stack

● Builds technologies to address civic problems in San Francisco

Software Engineer Intern April 2024–May 2024 Rithm School

San Francisco, Bay Area Remote

● Engineered a cross-platform mobile app for SIS using React Native Leveraging the existing Django API created six screens for an authorized user to view site resources

● Designed and implemented a curriculum item tagging feature using Django, which allowed admin to create/edit tags for four different curriculum items/apps, for sorting as well as site-wide search functionality

● Built and integrated a new UI feature, allowing a user to easily switch between their different enrollments within SIS Implemented a new page using Django, with links on the users menu icon to the homepage of each enrollment

● Conducted thorough testing and debugging to ensure code quality and reliability.

● Contributed to Student Information System(SIS) a Django-built LMS learning management system. Worked in an Agile work environment, participating in daily standups, story pointing and sprints to resolve tickets/issues. Enabled version control using Git and Github creating branches, submitting PRs and merging new features into the codebase. Collaborated effectively with the team through pair-programming, quickly adapting to new tasks and challenges. Communicated progress and roadblocks efficiently, contributing to a transparent and productive work environment

Rich City Stops https://github com/eewwalker/RichCityStops

● Engineered a RESTful API and developed the backend using Python and Flask, managing many-to-many relationships with SQLAlchemy

● Created the frontend using Flask templates, implementing user-friendly interfaces for viewing, adding, and editing stops

● Implemented a filter feature, for users to filter their stops by neighborhood, enhancing user experience and navigation

● Integrated the MapQuest API to display locations on a map, providing visual representation of favorite stops

Jobly

https://get-a-jobly.surge.sh/

● Created an Express backend to handle routes and user authentication/authorization

● Designed and implemented RESTful API endpoints for managing job listings and user data, ensuring efficient and secure data handling

● Built a responsive and user-friendly frontend using React, including components for listing jobs, viewing job details, and managing user profiles.

● Practiced TDD by writing comprehensive unit tests for models and routes, ensuring high test coverage and reliable code.

● Maintained clear and developer-friendly documentation for all functions and routes, facilitating easy maintenance and future development.

ADDITIONAL WORK EXPERIENCE

Landscape Gardener August 2017–September 2023

San Francisco Recreation and Parks San Francisco, CA

● Gradually evolved from volunteer to intern to apprentice gardener finally to gardener, showcasing a journey marked by growing responsibilities and hands-on experience Collaborated directly with experienced gardeners to master maintenance, care, planting, pruning, cultivation, and design techniques, fostering a skill set honed through practical application and continuous learning

● Led monthly volunteer groups ranging from 10 to 100+ in planting and garden care

● Mentored teen volunteers from ‘Enterprise for Youth’, ‘Greenager Program’ & ‘Workreation’

Worker/Owner August 2012-August 2017

Rainbow Grocery Cooperative San Francisco, CA

● Collaborated with a team of 15 within a larger organization of 300, driving departmental success through cooperative decision-making.

● Spearheaded a department redesign in a cooperative, coordinating planning, research, and implementation efforts.

● Played a key role in hiring, training, and operational strategies, contributing to overall business growth and profitability

EDUCATION

Rithm School February 2024-June 2024

Full Stack Web Development Bootcamp

Cal Poly Humboldt State University August 2003-May 2007

Bachelor of Arts in Geography with a minor in Latin America and Latino Studies Arcata, CA

Tess Benser, MA

Social justice, well-being, & sexuality educator

Work Experience

LinkedIn Profile: linkedin.com/in/tess-benser98b7776b/ tbenser@gmail.com

Program Manager, Trauma Informed Training | Health Federation of Philadelphia

April 2023 to Present

Supervises and directs work of Training Specialists Coordinates weekly one-on-one supervision, tracks performance goals and achievements, conducts annual performance reviews, and supports professional development for staff

Responsible for day-to-day management of grant funded training & technical assistance programs on topics of trauma informed care, secondary traumatic stress and resilience, harm reduction, and cultural humility

Creating Collaborative Communities (C3) - Home Visiting Professionals & Supervisors

Resilience Project - Direct service workers responding to the opioid crisis

Ambulatory Health Services - Medical staff serving Philadelphia at FQHCs

Department of Human Services - Child welfare and juvenile justice professionals

Designs training curricula, and creates materials to meet the needs of specific training audiences. Oversees individual training contracts and budgets.

Delivers and supervises delivery of interactive trainings utilizing adult learning principles; coordinates use of guest trainers and consultants.

Assistant Director - Outreach & Engagement | Center for Women & Gender Equity, West Chester University

August 2019 to April 2023

Developed and coordinated comprehensive co-curricular plans for the WCU community related to violence prevention, with an emphasis on consent education, sexuality education, and gender equity

Created content & curated shared content for CW&GE social media and monthly newsletter on topics of gender justice, racial justice, disability justice, queer & trans liberation, reproductive justice, mental health, & sexual violence & harm

Oversaw the instructional design, structure, format, learning objectives, budget, and implementation of trainings and programming such as the EqualiTea Speaker Series, It's On Us Speaks & It's On Us Week of Action, & WCU's Annual Gender Justice Conference in both in-person and virtual formats

Serve as supervisor of Center for Women & Gender Equity Desk Assistants & Graduate Assistant; interim supervisor for Peer Educator Team in 2019 & 2021 Supervision included project oversight, professional development, and training Provided group & individual supervision, and conducted peer educator semester evaluation.

Education History

Master of Arts | Women’s & Gender Studies | University of Wisconsin - Milwaukee

Class of 2018

Chancellor’s Graduate Student Award 2018

Bachelor of Arts | English, minors in European Studies & Integrated Liberal Studies | University of Wisconsin - Madison Class of 2013

Semester Abroad at Imperial College London, Spring 2012

Dean’s List 2012

Additional Professional Experience

HIV Prevention Specialist | AIDS Resource Center of Wisconsin

2018-2019

E-Commerce Promotions & Testing Analyst/Customer Service Specialist | Bon-Ton Corporate 2015-2017

Contracting Administration Specialist | National Guardian Life Insurance 2013-2015

Trainings, Speaking Engagements, & Conference Sessions of Note

Workshop: Creating a Pathway of Nurturance Amongst LGBTQIA+ Community - Resilience Project, Health Federation of Philadelphia Workshop: Yes, No, Maybe: Consent, Refusal, & Rejection in Helping Professions - C3, Health Federation of Philadelphia Workshop: Sexual Citizenship: A Framework for Sexual Violence Prevention & Response to Harm at Widener University

Certified Peer Educator Trainer: West Chester University, Widener University, Neumann University

10 Truths About Race and Gender, with Dr Sendy Alcidonis Transitional Justice Seminar without Walls Out In the Open: Pulling the Curtain Back on Trans & Queer Intimate Partner Violence with Domestic Violence Center of Chester County

Creating Trans Inclusive Healthcare with Dr. Liam Lair, WCU Student Health Inservice

Creating Accessible Microlearning Opportunities in the Late Pandemic Era WCU Student Affairs 2022 GOLD Conference

Silence = Death: Using a Social Historical Lens to Create Community Health Approaches for HIV & STIs, WCU Nursing

Doin’ It For the ‘Gram: Taking Violence Prevention Virtual: 2020 International Puzzles Conference, University of North Carolina

Ask the Sexperts, panelist & organizer

Speech and Silence: Reading Narratives of Sexual Assault in Young Adult Fiction as Critical Texts Why Are You Mad?’ Gender, Anger, and Domestic Violence in Young Adult Fiction: Rainbow Rowell’s Eleanor & Park”, Gender & Women’s Studies Graduate Conference, University of Wisconsin

“Whose Fault is it Anyway? How Neoliberalism Props Up Gender Norms and Perpetuates Rape Culture”, Gender & Women’s Studies Graduate Conference, University of Wisconsin

Notable Leadership

Inclusivity Council, Health Federation of Philadelphia 2024-Present

Media Chair - Board of Directors, Your Empowered Sexuality (YES!) 2023-Present Chair, WCU Gender Justice Conference 2020-2023

Ram Plan Co-Curricular Transcript Program Design & Implementation: Rams Step Up! & Sexy Bingo 2021 & 2022

Co-Chair - Inclusive Language Committee, WCU LGBTIA+ University Caucus 2022-2023

WCU Showing Up for Racial Justice Chapter (SURJ) - Founding Member 2020-2023

WCU Sexual Violence Prevention Taskforce 2019-2023

2021 International Puzzles Conference Advisory Committee, University of North Carolina 2022

NASPA Certified Peer Educator Training Facilitator 2021-Present

C O N T A C T

+1 (940) 597 5470

A N T H O N Y B A N K S

ABanks@faoladh.xyz

E X P E R I E N C E

Connectwise Automate

DFIR - General

Excel automation

Javascript Office 365

OSINT

Power Automate

Python3

Windows AD

Education

RanchoMirageHighSchool 2016

HackTheBox

R E F E R E N C E S

ErinLoftus (505) 582 - 0032 Office Manager - Vista Larga

TylerRusch (615) 719-9684 System Administrator - AERC MN

JeffAverhoff (505) 401-5689 Mentor

KarenReynhout (612) 414-4733 CEO - AERCMN kmreynhout@aercmn.com

JosephVo IT Director jtvo@aercmn.com

Systems Administrator

AERC MN

2022 - 2024

Created and maintained user accounts/security fobs

Diagnosed day to day IT/helpdesk issues

Created and managed GPOs

Created project proposals for new systems to streamline and cut down on time loss for issue resolutions

Researched, negotiated, and implemented new cybersecurity measures, RMM tools, and inventory management

Managed internal KB documentation for existing and newly created infrastructure

Veterinary/IT Assistant

Vista Larga Animal Hospital

Performed anesthesia Monitoring

Instrument sterilization/surgical pack prep

2020 - 2022

Assisted with patient restraint during procedures

Managed IT general maintenance and triage

Maintained lab equipment network connections and firmware updates

Explained and answered questions to clients about medical procedures to ease concerns about their pets

Emily Joyce

ej oyce840@gmail.com ❖ (651) 336-8957 ❖Minneapolis, MN

WORK EXPERIENCE

WIN Technology

March 2022 – Present IT SystemsAnalyst Eau Claire, WI

▪ Monitored network traffic, identified and resolved network issues for both internal and external customers network devices, including routers, switches, and firewalls.

o Acted as the primary point of contact for FortiGate and FortiClient troubleshooting, resolving connectivity issues and ensuring secure remote access for users.

▪ Assisted in the development and maintenance of Ansible playbooks, ensuring efficient patching processes on a monthly basis

▪ Administered and supported 75+ Windows/Linux servers, ensuring their availability, reliability, and security

o Performed routine maintenance tasks, including system updates, patches, and backups on a monthly basis

o Resolved server-related issues, such as performance bottlenecks, hardware failures, and software configuration problems.

▪ Documented support tickets, solutions, and knowledge base articles to facilitate efficient issue resolution and future reference.

Heartland Business Systems

Summer 2020 and 2021 Network Engineering Intern Eau Claire, WI

▪ Spearheaded the design and implementation of a custom, high availability syslogging server using Graylog, ElasticSearch, and MongoDB.

▪ Installed, reconfigured, and maintained core networking equipment for 25+ customers, ensuring efficient and reliable network infrastructure

▪ Collaborated closely with customers and external vendors to troubleshoot and resolve complex network issues, ensuring minimal downtime and maximum customer satisfaction.

UW Stout Fostering Success

January 2019 – May 2022

Web Developer Menomonie, WI

▪ Designed and implemented a custom-built internal website for the Fostering Success program Continually managed site permissions and security to prevent access from unauthorized individuals

▪ Developed user-oriented visuals and features using front-end languages, including HTML, CSS, and JavaScript.

EDUCATION

University of Wisconsin - Stout May, 2022

BS – Computer Networking and Information Technology Menomonie, WI Minor in Computer Science

▪ President and founding member of Women in Information Technology and Security

SKILLS & INTERESTS

▪ Skills Python, Network Configuration(Cisco, Brocade, Juniper, Fortinet) VMWare, AWS, SQL, Microsoft Entra, Azure

▪ Interests Hiking, volunteering, homelabbing, programming, board games, running, CTFs

JESNA JOSE

Qualifications

Summary

Two years of comprehensive experience in Information Technology. Strong communication skills and ability to work independently. Holder of a Post-Diploma in Information Technology from the College of New Caledonia with an overall G.P.A. of 4.3, a Bachelor’s degree in Computer Science, ISC2 CC certification, and training in Customer Service Specialist.

▪ IT Support Technician

▪ Information Security

▪ Technical Documents

▪ Computer Software

Education

Certification

Other Skills

▪ Customer Service Specialist (CSS)

▪ System Administration

▪ Hardware Troubleshooting

▪ Windows, Linux, and Mac OS

Post Diploma in Information Technology, 2021 to 2023 – G.P.A. 4.3

College of New Caledonia, Prince George, BC, Canada

Bachelor of Computer Science, 2015 to 2019 – C.G.P.A. 8.4

Christ the King Engineering College, India.

ISC2 : Certified in Cybersecurity, 03/2024

CCNA : Switching, Routing, and Wireless Essentials, 03/2023

▪ Computer Systems

▪ Network Security

▪ Python, HTML, CSS

▪ Auditing

▪ Data Privacy

▪ Servers

▪ LAN, WAN, VPN

▪ Technical Support

▪ Cloud Technologies

▪ TCP/IP Protocols

▪ Maintenance of Hardware and Software

▪ GCP, MDM

▪ PowerShell, DNS, DHCP

▪ Verbal and Written Communication

▪ WIFI, VoIP, VMware

▪ Help Desk Software

▪ Google Workspace

▪ Cisco, AutoCAD

▪ MS Office, Windows 10,11

▪ On-Site and Remote Support

▪ Android/iOS

▪ Security Policies

▪ Organization Skills

▪ Interpersonal Skills

▪ Leadership Skills

▪ Attention to Detail

▪ Teamwork

Work History IT Support Technician | Planview Utility Services Limited 10/2023 to till date

▪ Provide IT support to over 500 employees regarding hardware, software and networking issues.

▪ IT documentation for quicker issue resolution, achieving a 10%-time reduction.

▪ Played a key role in implementing security policies, resulting in a 25% improvement in the organization's overall security posture.

▪ Installed and configured 50+ applications, including operating systems, VPN setup, printer install, software and license upgrade.

▪ Provided machine support and user management through Jump Cloud for 1000+ devices across multiple departments.

▪ Aligned new hire onboarding and equipment setup with security protocols, ensuring a secure and efficient integration process.

▪ Conducted weekly Windows machine inspections using Event Viewer, regedit, and computer management tools for performance and security, averaging 20 checks.

▪ Collaborated with others to research and implement Google Endpoint Verification, improving security measures.

Network Engineer- Intern| Garden City University

01/2020 to 02/2021

▪ Proficient in the assembly and installation of computer hardware components, ensuring optimal functionality and reliability in computing systems.

▪ Provided exceptional customer support through emails, chat, and phone calls, responding to tickets from clients seeking assistance.

▪ Managed inventory and performed stock maintenance of IT assets for a portfolio of 50+, ensuring availability of necessary equipment and resources.

▪ Conducted data backup and disaster recovery operations, safeguarding 100% critical information.

▪ Implemented antivirus software solution across the entire network, safeguarding 50+ endpoints to enhance system security and protect against threats.

▪ Proficient in setup and maintenance of VMWare, O365, routers, switches, WAPs.

▪ Managed Active Directory and Group Policies for organizational efficiency and security adherence.

Projects

Network design and implementation project successfully completed a comprehensive project focused on designing and implementing network infrastructure for a new office. This project involved meeting the specific requirements of the client and encompassed various aspects of network design, server installation, DHCP, DNS setup, TCP/IP protocols, printer setup, and IP management.

Manish

Mukesh Gupta Information Security Analyst

manish.mj05@gmail.com | 437-973-8738 | Manish Gupta | LinkedIn Mississauga, ON.

Summary of Qualification

Certified by ISC2 and prospect cybersecurity graduate with a strong academic foundation and a passion for enhancing information security. Proficient in key concepts, including network security, penetration testing, and incident response. Skilled in utilizing a combination of tools for vulnerability assessments and security analysis. Demonstrated experience by working on different projects and various assignments. Eager to contribute and grow, applying newly acquired knowledge and skills to real-world challenges.

Professional Work Experience

Speakwell Skills Academy Mumbai, India

Junior Web Developer May 2021 – Feb2022

• Collaborated on UI overhaul, contributing to a modern, user-friendly design.

• Provided essential support for optimizing both back-end and front-end applications.

• Demonstrated cost-consciousness, reducing the development budget by 13%.

• Proactively identified and resolved web development issues, improving performance.

• Monitored website traffic, extracting insights for informed development decisions.

• Responsively addressed user feedback, ensuring an adaptive approach to preferences.

Core skills

Security Incidence Response

Log Analysis

Firewall Management

Cyber Intelligence VPN, VLAN Troubleshooting

Threat Hunting Vulnerability Assessment Problem-Solving

Detailed Oriented Team Player Time Management

Technical Skills & Knowledge

• Security Tools: Metasploit, Nessus, Wireshark, Maltego, Spiderfoot, Recon-ng, Sublist3r, FOCA, Burp-Suite, OWASP ZAP.

• Project tools: Microsoft Office, Projectlibre.

• IDPS Tools: Snort, Suricata, Zeek, AlienvaultOSSIM, and Splunk.

• EDR Tools: OpenEDR.

• CTI: IBM X-force exchange, The Hive SIRP.

• OS & Server: Windows Server 2016 & 2019, Ubuntu Server, Kali Linux, Parrot OS, CSI Linux, Santoku, FlareVM.

• Cloud: Amazon AWS, Google Cloud.

• Language: Python, Java, SQL, MySQL, HTML.

• GRC Frameworks: NIST 800-61, OSINT, MITRE, COBIT, ISO/IEC 27001, PCI DSS, GDPR, HIPPA.

• Proficient in utilizing a combination of tools to conduct penetration testing, vulnerability assessments, and security evaluations.

• Competent in analyzing incidents using SIEM, Intrusion Detection, and Prevention system solutions, conducting analysis with tools like Wireshark, and implementing improvements to workflow for reduced false positives.

• Understanding of network concepts such as switches, routers, TCP/IP networking, and OSI model.

• Demonstrated threat hunting and trend analysis using open source platforms such as The Hive Security Incident response platform.

• Utilized autopsy tools to analyze digital evidence, extracting critical information from various data sources.

• Comfortable in establishing and administrating essential Windows server operating system roles and services, such as DNS, DHCP, File Services, and Web Services, as well as managing Active Directory, IAM, Group Policy, and user access controls to ensure secure and efficient network operations.

Relevant Projects

• Worked on various projects and hands-on labs where I’ve used Intrusion Detection and Prevention tools such as Snort, Suricata, and Zeek to monitor network traffic for suspicious activity, and wrote basic rules to create alerts while also simulating attacks using Metasploit.

• Created an incident response plan for a fictitious company following the NIST 800-61 guide.

• Performed Vulnerability assessment on Android devices using the androbug framework and ADB for testing and debugging. Utilized Nessus and other assessment tools to conduct scanning to identify vulnerabilities, misconfigurations, and security issues in the network.

Education

LambtonCollege Mississauga, CA

Post-graduation diploma in Cyber Security and Computer Forensics (GPA 3.67) 2022 - Ongoing Capstone Project: Malware Analyzing Web Platform

UniversityofMumbai Mumbai, IND Bachelor of Science in Computer Science (CGPI 8.63) 2018 - 2021 Capstone Project: Doctors Appointment Web application, Covid-19 Statistical Web application

Capstone Projects

Malware Analyzing Web Platform

A web platform that performs automated static analysis of PE files to facilitate reverse engineering and deobfuscation.

• Led a team of 6 people and successfully hosted the platform a month before the deadline.

• Designed the whole architecture from Server to database

• Planned and Managed the project life cycle while aligning it with the scope of the project.

• Utilized Docker for Deployment through container and nginx as the preferred server.

• Integrated Python modules such as Virustotal API for detection report, Yara for pattern matching, PEfile to parse information about PE file, and capa to identify capabilities in PE file.

Training & Certification

• ISC2 CC

November, 2023

• Getting Started with CSI Linux (CSI Linux) March, 2023

• General Linux Administration (CSI Linux) March, 2023

• CSI Linux Certified Investigator (CSI Linux) April 2023

• EASY Framework Intelligence March 2023

• Design and Analysis of Algorithm October 2021

• C programming (IIT Bombay) February, 2019

• Problem-Solving & Leadership

• Creativity & Time Management

• Risk Management & Analytical Thinking

• Ethical Judgment & Communication

• Teamwork & Critical Thinking

• Adaptability & Attention to Detail

• Work autonomously & timely resolution

Soft Skills

Research Paper

• Wrote Research papers on GDPR, Healthcare sector GRC, 2013 Target Data Breach, and Tails OS.

Nicole Larrinaga

CONTACT

Phone (727) 252-3105

nicolelarrinaga@hotmail.com

Address Mechanicville, New York , 12118

SKILLS

Coordinate Events

Loyalty Building

Corporate Communications

Set Organizational Policies

Community Partnerships

Brand Awareness

Community Advocacy

CERTIFICATIONS

Diversity, Equity and Inclusion for HR, Cornell, 2024

REFERENCES

Deb Murphy

Director Partner Management & Alliances

Insight (480) 366-7204

Deb.Murphy@insight.com

Colleague

Rob Lohr

Senior Manager, Client Operations

Insight (813) 637-7057

Robert.Lohr@insight.com

Previous Supervisor

PROFESSIONAL SUMMARY

Strategic individual with a proven track record of success in leading projects and driving operations to achieve organizational goals. Experienced in developing and executing corporate strategies, leading cross-functional teams, and managing multi-million dollar budgets. Expert in utilizing creative problem-solving and analytical skills to identify and implement solutions. Passionate about diversity equity and inclusion, an advocate for the underrepresented.

EXPERIENCE

Insight, Remote, New York

Diversity and Inclusion Specialist, Mar 2020 - Present

• Partnered with organization leaders on long-range strategies, organizational goals, and initiatives.

Utilized tools to analyze data and recommend solutions, including demographic surveying.

• Implemented strategies to improve representation.

• Identified risks and opportunity potential to develop mitigation planning.

• Familiar with administrative functions and training others.

• Conducted training, led discussions, and presented virtually.

• Created a detailed process for finding new ERG leadership, executive sponsors, and volunteers.

• Conducted interviews for positions within the ERGs.

• Facilitated all annual planning and goal setting with employee resource groups.

• Assisted a resource group through a rebranding.

• Completed the DEI, CEI, and Seramount surveys.

• Planned and organized Global Harmony Day activities for North America.

• Beginning-to-end project planning.

• Identifying potential areas of interest for new D&I initiatives.

• Refine processes for marketing, communications, and planning for ERGs.

• Affirmative Action administrative work with federal, state, county, and city organizations.

• Responded to current events that impact teammates.

• Wrote blogs, communications around culturally significant days and events, marketing materials, and impactful presentations.

Sales Solution Representative, Mar 2017 - Mar 2020

• Responded to customer inquiries via telephone, email, and in person.

• Utilized knowledge of products and services to resolve customer issues efficiently and effectively.

• Educated customers about the brand to initiate excitement about the company's mission and values.

• Worked with several Account Executives in a sales support capacity.

• Clients include Raymond James, BBA Aviation, Brown & Brown, Adecco, HD Supply.

• Managed projects from the sales side for major hardware refreshes.

• Maintained Customer Reserved Inventory levels as well as Customer Owned Inventory.

• Lead on both internal and client-facing meetings and calls.

• Founding member and Committee Chair of the Inclusive Environment committee for the Insight LGBTQ+ resource group Insight Stands Out.

•

• As a leader of ISO reviewed policies for ways to update and improve

Tech Data Corporation, Clearwater, Florida

Solutions Associate, Mar 2015 - Mar 2017 inclusivity. Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.

• Participated in team meetings, providing insights to improve operations.

• Developed and presented reports to aid decision-making.

• Coordinated with vendors to support the timely delivery of materials.

• Data entry.

• Prepare invoices, shipping documents, and contracts.

• Receive and respond to customer concerns.

• Verify customer and order information for correctness, checking it against previously obtained information as necessary.

• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

• Compute total charges for software or services and applicable additional charges.

• Recommend merchandise or services that will meet customers' needs.

• Plan and modify product configurations to meet customer needs.

• Confer with customers and engineers to assess software needs and to determine system requirements.

• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.

• Provide technical and non-technical support and services to clients or other staff members.

• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.

• Attend brand-specific optional training seminars to become familiar with product lines.

EDUCATION

• Clearwater Central Catholic Highschool, Clearwater Florida Jun 2002

Hillsborough Community College, Tampa Florida Associate in Arts (A.A.),

Omer Abubaker

Contact

Phone

647-767-9117

E-mail

Omerabubaker50@hotmail. com Skills

Nessus vulnerability scanner

Sumo-Logic (SIEM)

Snort IDS/IPS

Microsoft Security

Cyber security professional with 1 year of experience developing and implementing security solutions in a learning and fast- paced environment. Skilled in networking, infrastructure, and security fundamentals.

Work History

2023- 012023- 04

Security Administrator Fundserv

• Investigate d security alerts, phishing emails and network traffic for suspicious activity using Microsoft security, Sumo logic SIEM and carbon black EDR.

• prepar ed for security audits, promoted security awareness training, addressed, and resolved security vulnerabilities .

• Investigated incidents and wrote reports.

• Created and implemented security network framework across company devices.

2022- 052022- 08

Junior DFIR Analyst

ISA Cybersecurity

• Performed tabletop exercises for multiple companies to assess their incident preparation plan by using an attack scenario and evaluating how well they could respond to a cyber - attack.

• Conducted detailed investigations of incidents using digital forensics and incident response tools (Cyber Triage, Magnet AXIOM, Autopsy)

• Created dark web monitoring reports to report any sensitive information found to our clients to be aware of

• Created threat landscape reports to provide insight and appropriate security measures about current threats taking place.

• Provided immediate response to incidents and emergency situations.

• Protected forensic value of data, preserved evidence found and established chain of custody

Education

2023- 05

2019- 05

Honours Bachelor of Technology: Informatics And Security (IFS)

Seneca Polytechnic - Toronto, ON

Advanced Diploma: Computer Systems Technology (CTY)

Seneca Polytechnic - Toronto, ON

Certifications

2024- 022027- 02

Projects

CompTIA Security+

• Intrusion Detection/Prevention System : Used snort IDS rules Building a virtualized enterprise environment and monitoring using the ELK and encrypting traffic with OpenVPN.

• Active Directory Penetration Test : Built full active directory environment and conducted a penetration test to test the vulnerabilities associated with the environment.

• Magnet Axiom CTF: Used Magnet Axiom forensic tool to conduct forensic investigation on a simulated environment.

Paul Jose

Waterloo

pauljose1010@gmail.com, 5485772904, https://www.linkedin.com/in/paul-jose1010/

PROFILE

Efficient Cyber security professional seeking a challenging environment to contribute my skills in proactively identifying and mitigating cybersecurity threats, leveraging a blend of technical expertise and critical thinking.

CORE COMPETENCIES

• Incident Response: Knowledge and practical experience in responding to cybersecurity incidents.

• Vulnerability Management: Understanding of identifying, assessing, and mitigating vulnerabilities.

• Threat Intelligence: Familiarity with gathering and analyzing threat intelligence as a proactive security measure.

• Network Security: Solid understanding of network security principles, including firewall configuration and intrusion detection.

• Malware analysis: Capable of effectively analyzing malware behavior to detect and neutralize security threats.

• Team Collaboration: Proven ability to collaborate with teams to implement security measures

• Digital Forensics: Proficient in digital forensics techniques for collecting and analyzing digital evidence.

• Threat Hunting: Skilled in actively seeking and mitigating potential cyber threats through proactive threat hunting techniques.

TECHNICAL SKILLS

SIEM: Azure Sentinel, Splunk

EDR: Microsoft Defender for Endpoint, CrowdStrike Falcon

Firewall: Palo Ato, pfSense

IDS: Snort

Vulnerability Scanner: Tenable Nessus

Security Frameworks: NIST, ISO 27001, Mitre Att&ck

CASB: Microsoft Cloud App Security, Netskope

Languages: Python, SQL

Packet Capture Analysis: Wireshark

XDR : Microsoft XDR, Cortex XDR

EDUCATION

Cyber Security Response Planning, Conestoga College, Waterloo

Post Graduate Diploma

January 2024 – August 2024

• Design and evaluate innovative cybersecurity strategies to provide secure solutions for organizational processes and applications.

Information Technology Network Security, Conestoga College, Waterloo

Post Graduate Diploma

• GPA 3.57

January 2023 - August 2023

• Solid understanding of network security and gained knowledge in network routing and switching.

Bachelor’s in technology (Computer Science), Christ College of Engineering, Irinjalakuda

Degree

• CGPA: 7.5

August 2016 - August 2020

Threat Intelligence Platform, Conestoga College

ACADEMIC PROJECTS

• Developed python web application to automates the process of collecting latest IOCs.

SIEM Configuration, Conestoga College

• Configured Azure Sentinel to centralize and analyze security data from multiple sources, enabling proactive threat detection and response.

Microsoft Secure Score Enhancement Project, Wipro Limited

• Managed to enhance the Microsoft Secure Score for the customer by identifying and implementing security improvements in the Microsoft 365 environment.

Onboarding Microsoft Defender for Endpoint, Wipro Limited

• Onboarding of Microsoft Defender for Endpoint along with configuring advanced endpoint protection features, such as exploit protection, endpoint detection and response (EDR), and real-time threat detection.

Playbook for Blocking IOCs, Wipro Limited

• Assisted in play book creation for updating the IOC list in EDR tools.

Participation in CTF challenges, TryHackMe

• Active engagement in TryHackMe rooms to stay updated and gained expertise in penetration tools like Metasploit, Burpsuite and NMAP.

CCE Holistic Calendar, Christ College

• Published an Android app in play store to update the information about college events.

CERTIFICATIONS

• CompTIA Security+

• Certified in Cyber Security

PROFESSIONAL EXPERIENCE

Cyber Security Analyst, Wipro Limited, Cochin March 2021 - December 2022

• Blocked malicious network traffic and isolated infected hosts on customer networks to contain security breaches.

• Maintained accurate documentation of incidents, actions taken, and resolutions for future reference.

• Assisted with incident response, including triage, remediation, and documentation.

• Stayed current with new threats and connecting with vendors to ensure advanced threat coverage.

• Collaborated with cross-functional technology teams to implement security technologies, policies, and configurations.

• Monitored and analyzed security alerts using SIEM tools to identify potential threats and vulnerabilities.

• Conducted threat hunting operations using KQL to detect and mitigate potential cyber threats

• Creating run books to properly manage the incident response and recovery.

• Performed in-depth log analysis to identify anomalies and potential security incidents.

• Presented incident reports to customers, providing clear and concise summaries of security incidents and actions taken for resolution

• Educated users during incidents, providing guidance and insights on cybersecurity best practices to mitigate risks and enhance security awareness within the organization.

Ruchit Dave

• Waterloo, Ontario N2C 2R9 • (226) 899-7242

Ruchitdave50@gmail.com • www.linkedin.com/in/ruchit-dave-477287178

With three plus years of experience in the field of the cyber security, I am looking to apply my strong development and analytical skills to further grow in the field of cybersecurity as a security analyst and hopefully to grow in a well deserving company which will help me to grow.

Technical Proficiencies

Networking: Nmap, Wireshark, Nessus, TCP/IP, DNS, DHCP, DDoS

SIEM/Ticketing Solutions: Splunk, Slack, ServiceNow

Malware analysis: Ghidra, Procmon, Process Hacker, RegShot

Firewall: pfSense, Palo alto, Cisco Packet tracer

IDS/IPS: Snort, Suricata

Pen testing tools: Metasploit, Burp suite, Kali Linux, Ubuntu Linux

Other: Microsoft office, Basic Scripting, Active Directory, Microsoft Azure, AWS

EDUCATION AND CERTIFICATIONS

Computer Application Security, Graduation Year (2023-2023) Conestoga College, Canada

Information Technology and Network Security, Graduation Year (2022-2023) Conestoga College, Canada

Microsoft Certified: Security Operations Analyst Associate (2024)

CompTIA Security+ (In progress)

WORK EXPERIENCE

Hacker4Help, India

Cyber Security Engineer 2021-2022

• Proficient in creating, modifying, and managing user accounts and groups within Active Directory.

• Experience implementing security policies, effective OU structures to organize and delegate administrative tasks and group memberships for efficient access control.

• Proficient in creating, modifying, and managing user accounts and groups within Active Directory.

• Performed digital forensics, Malware analysis(EDR) and data recovery using various tools (Autopsy, OSForensics, EaseUS, Recua, Process Monitor, Ghidra) etc.

• Developed and maintained the company website using Angular and PHP.

• Good understanding of MITRE Frameworks (ATT&CK, D3FEND) and cyber kill chain.

• Familiarity with Microsoft Sentinel, Carbon Black Space and SumoLogic.

• Install, configure, and troubleshoot system and network enhancements to promote security in an organization.

• Actively participated in THM labs and portswigger labs.

• Conducted 50+ website penetration tests using tools like Nmap, Burp Suite, and Kali Linux to identify vulnerabilities such as Cross-Site Scription (XSS) and Cross Site Request Forgery (CSRF).

Hacker4Help, India

SOC analyst 1 Intern 2020-2021

• Utilized Splunk to collect, analyze, and visualize machine-generated data from various sources.

• Configured data inputs in Splunk to ensure accurate and consistent data collection.

• Developed complex search queries using Splunk's search language to perform data analysis and identify trends and patterns.

• Created customized visualizations and dashboards in Splunk to present data in a meaningful way, aiding stakeholders in decision-making.

• Set up alerts and reports in Splunk to monitor KPIs, notify stakeholders of important events and ensure timely issue resolution.

• Integrated Slack app within Splunk tool for real time alerts and notifications, centralized communications, and workflow automation.

• Experience with EC2 instances, S3 storage, and other fundamental AWS services.

• Knowledgeable in implementing security best practices on AWS, including Identity and Access Management (IAM) configurations.

• Familiarity with AWS Key Management Service (KMS) for secure key storage and encryption.

• Skilled in utilizing AWS CloudWatch for monitoring resources and implementing proactive measures to maintain system health.

• Perform initial triage on security incidents to determine their severity and impact.

• Respond to security alerts in a timely and efficient manner.

• Investigate and validate alerts to identify false positives or true security incidents.

Freelance

Bug Bounty Hunter 2019-Present

• Working as a freelancer, I have exploited data breaches in multiple companies, and reported them.

• Making reports on identified vulnerabilities with strong verbal and written communication skills.

• Identified vulnerabilities in multinational websites such as NordVPN, GTPL, and Hilton Hotels using tools like Burp Suite, Nmap, Frida, and XSShunter.

• Ensured bug discoveries affected the CIA triad of the companies.

PROJECTS

Secure RDP

Established 40+ remote desktop connection at Hacker4Help using Ngrok and GitHub actions. As a cyber security engineer and penetration tester, this project was needed for a sandbox environment for malware analysis.

Explore for more insights and expertise on various technology topics, visit my medium profile at: https://medium.com/@ruchitdave50

SHANTHA KUMAR

282, Fleming Drive, London, Ontario, N5V 4Y7

647-936-4137

Shanthakumar20047@gmail.com

Shantha Kumar | LinkedIn

Professional Summary:

Cybersecurity student seeking a Co-op opportunity at Arctic Wolf Networks. Enthusiastic about gaining hands-on experience in a dynamic security operations environment. Proficient in integrating Cyber Security measures with a focus on risk analysis. Skilled in Corporate Applications, VMWare, Windows, and Linux environments.

Certifications:

• Certified Ethical Hacker (CEH) – Proficient in Reconnaissance, Gaining Access, Enumeration, Maintaining Access, and covering tracks.

• CompTIA Cysa+ -Comprehensive knowledge in threat management, Vulnerability management and security architecture.

• ISC2 Candidate - Preparing for the CISSP examination.

• Splunk – Fundamentals of using Splunk for enterprise and utilizing fields.

Hard Skills:

• Cyber Security: Knowledgeable in security mechanisms, ACLs, ASA Traffic, Firewalls and Policy Map.

• Network Protocols: Proficient in OSI Model, ICMP, DHCP, Telnet, FTP, DNS, HTTP, SMTP, SNMP, Wireshark, and POP.

• Programming Languages: Skilled in C, C++, Python, HTML/CSS, SQL, and PHP.

• Web Security: Experienced in VM/LAMP setup, Webservers, OWASP, Webapp Injection attacks, SQL injection, BeeF, Burp Suite, Session Attacks, and HTTP Attacks.

• Risk Analysis: Capable of assessing and mitigating risks associated with corporate applications.

• VMWare: Hands-on experience with VMWare Workstation for virtualization.

• Penetration Testing: Proficient in penetration testing tools with hands-on experience.

• Windows: Skilled in Windows operating systems.

Soft Skills:

• Logical Analysis

• Efficient Communication

• In-depth organization

• Thoughtful planning

• Team collaboration

• Active listening

• Decision making

Education:

Advanced Diploma in Cybersecurity, with a concentration on Risk Analysis and Corporate Applications - Fanshawe College, London, Ontario (Jan 2023 – Jan 2025)

Languages:

Proficient in French, facilitating effective communication in bilingual environments.

Volunteer and Extra-Curricular Activities:

• Class Representative (Fanshawe College - 2023): Demonstrated strong interpersonal skills as a liaison between students and faculty.

• Lottery Ticket Assistant (Dream Lottery - 2023): Contributed to Dream Lottery in support of London hospitals.

SUMER SINGH

Canada, Ontario, Guelph · +1 4372230054

sumerifs99@gmail.com · https://www.linkedin.com/in/sumer-singh-chahal-312894194

An information security student with a strong drive, actively pursuing IT opportunities to contribute technical expertise, gain valuable real-world experience, and make impactful contributions in this growing dynamic field.

EXPERIENCE

JANUARY, 2023 – APRIL, 2023|SEPTEMBER, 2023 - NOVEMBER, 2023

SECURITY RESPONSE PROGRAM MANAGER STUDENT , BLACKBERRY LIMITED (WATERLOO,ON)

• Proficiently evaluated incoming inquiries via BlackBerry Secure Inbox, initiating comprehensive investigation cases.

• Case Review and Program Oversight: Collaborated closely with program managers, participating in case reviews and team meetings to gain insights.

• Enhanced Project Functionality: Elevated ongoing co-op projects by introducing advanced functionalities using Python scripting, adhering to Agile methodology in secure SDLC and leveraging CI/CD tools.

• Demonstrated expertise in open-source library risk management and reference matching to ensure cybersecurity robustness.

• Explored diverse BlackBerry product investigation cases, augmenting cybersecurity knowledge through practical engagement.

MAY, 2022 – AUGUST, 2022

SUMMER SHIPPING STUDENT , CARGILL LIMITED (GUELPH,ON)

• Utilized advance technology for precise tracking of the products from various departments.

• Prepare, compile and sort documents for shipment of the warehouse products.

• Collaborated with teams,optimizing shipping procedures effectively.

• Efficiently coordinated inventory tasks among various departments.

MAY, 2021 – AUGUST, 2021

IT SECURITY INTERN, AURBISES TECHNOLOGY PVT LTD ( LUDHIANA , PUNJAB INDIA)

• Collaborated on network projects, configuring SSH, VLANs, and routers for enhanced security.

• Proficiently documented network hardware and cable layouts using MS Visio, Excel, and Word.

• Developed and executed change controls to reinforce network devices, including enabling SSH.

• Facilitated cross-functional teamwork by coordinating telnet phase-out, enhancing security measures.

EDUCATION

JANUARY, 2020 - MAY, 2024

Honours Bachelor of Information Technology – Cybersecurity, SENECA POLYTECHNIC, TORONTO, ON, CA

Awards : IFS renewable scholarship for academic excellence.

TECHNICAL KNOWLEDGE & SKILLS

• Proficient in Linux and Windows OS administration, networking, and security.

• Skilled in Python, shell scripting, HTML, CSS, SQL, and data analysis.

• Experienced in risk management, vulnerability assessment, incident response, and penetration testing.

• Familiar with CI/CD tools like Jenkins and GIT, and Microsoft Office Suite.

• Competent in cyber threat analysis, firewall administration, and Privileged Access Management in Active Directory.

• Experienced in configuring Defender for Endpoint, Office 365, and Sentinel with RBAC.

• Proficient in SIEM technologies like QRadar, Sentinel, and Splunk, and adept at agile & waterfall methodologies in secure software development.

• Strong written and verbal communication skills with active listening

• Highly detail oriented with excellent organizational and analytical skills

• Handle changing work requirements through Project Management skills.

• Skilled in crafting clear and concise reports and documentation, ensuring effective communication of technical concepts and project updates.

ACADEMIC PROJECTS DONE IN COLLEGE

Windows Server Kerberoasting Analysis

• Implemented intricate Active Directory services on Windows Server 2016, encompassing diverse accounts and services.

• Applied sophisticated toolsets like Mimi Katz, Metasploit and John the Ripper to execute precise Kerberoasting on the server, effectively obtaining vital target credentials.

• Used Innovative stratigies to evade AV through creative and collaborative team solutions.

Cloud Security Assessment for E-Learning Platform

• Deployed and configured OpenStack for our internal E-learning platform, setting up key services like Keystone, Nova, Glance, and Neutron.

• Conducted a targeted security assessment on the OpenStack-based infrastructure using ethical hacking techniques, including penetration testing and exploitation simulations.

• Collaborated with stakeholders and administrators to implement proactive security measures.

Raspberry-Pi Based Network Security Alliance

• Engineered a Wireshark-configured Raspberry Pi to intercept and route all Wi-Fi traffic for analysis.

• Leveraged Kibana for data visualization and PCAPMONKEY (Elasticsearch, Kibana, Logstash in Docker) for comprehensive data assessment.

• Implemented Snort to generate real-time alerts from ingested data, enhancing network threat detection.

• demonstrated strong communication skills to achieve personal success in collaborative team.

PERSONAL HOME LAB & FREELANCING

• Outside of my academic and professional commitments, I invest my free time in practicing and applying the technical skills I've acquired. This involves active work within my personal home lab, which consists of Windows and Linux machines hosted on VMWARE and interconnected through an Active Directory setup.

• Actively pursued and successfully executed freelancing projects, showcasing a strong entrepreneurial mindset. Leveraged technical skills to deliver solutions while managing project scope, timelines, and client communications effectively.

Vutha Ryan Mam

Large Enterprise Account Executive

9301 Avalon Court, Inver Grove Heights, 55077

Professional summary

(612)919-6890

vuthamam612@gmail.com

Enterprise Account Executive with 23+ years of experience, distinguished by a visionary approach to driving business growth within various different industries and verticals. Leverages strategic account planning, social selling, and market research to grow product adoption and upsell for new business opportunities. Achieved a remarkable achievement of 179.5% of sales targets in FY2023. This professional is committed to fostering and cultivating lasting customer relationships, with a forward-looking perspective on integrating innovative solutions to meet evolving market needs.

Employment history

Xerox Corporation | Senior Production Sales Executive-Enterprise and Commercial Named Accounts | Midwest

Dec 2019 - Mar 2024

Pioneered strategic sales campaigns for Xerox’s advanced portfolio, which included identifying and engaging decision makers to identify new business opportunities for client base expansion.

Delivered Subject Matter Expertise and partnered closely with direct sales teams, in-direct partners, and channels to increase the expansion of Xerox Production products into the marketplace reinforcing brand and industry leadership.

Multi year CEO club award winner and exceeded sales quotas, achieving 179.5% and 148.1% of targets in FY2023 and FY2020.

Exceeded sales targets by 179.5% in FY2023, showcasing exceptional sales acumen.

Agosto | Technical Account Manager II | Remote

Jul 2018 - Nov 2019

Agosto is a Google Premier Partner and cloud product development company There are three main arms of our business: Enterprise Google services, IoT product development, and digital signage. As a Technical Account Manager, my goal was responding to escalated service requests and to make sure that all of my customers feel confident that their company's ideas, IP, and data is protected, they understand how to best utilize Google Cloud, and they have a great experience with not only Google’s suite of products, but our company as well.

Bridged Google and clients, enhancing product adoption and customer satisfaction.

Fostered strong relationships with key stakeholders, ensuring their journey with Google Cloud excelled. Led digital transformations, integrating Google Cloud solutions to meet unique client needs.

Spearheaded cloud integration projects, achieving a 137% sales increase. Managed critical account issues, ensuring 99.6% customer retention.

Employment history

RicohAmericasCorporation | Sales Executive - Commercial and Industrial Print Group | Bloomington, MN

Dec 2010 - May 2018

Excelled in roles of Production Print Sales Specialist and Business Process Consultant at Ricoh Americas Corporation.

Achieved 154% of overall quota and 123% of weighted plan, earning Chairman's Club award twice. Leveraged best-in-class sales methodologies and business acumen to exceed targets for managed IT service solutions.

Served as a trusted advisor, providing senior-level customers with subject matter expertise in cloud-based ERP, CRM, and ECM integration services.

Built and maintained executive-level relationships, driving business expansion using industry best practices. Led strategic business development efforts, identifying new opportunities and delivering compelling value propositions.

CartridgeCare | Managed Print Sales Engineer | Roseville, MN

Apr 2001 - Nov 2010

Exceeded annual hardware quota consistently, bolstering dealer sales and service authorization

Implemented and configured print monitoring and reporting applications, enhancing client print environment

Provided comprehensive support for Hewlett Packard Imaging products and services

Drove dealer sales by exceeding hardware quotas, managing over 2,000 key accounts.

Education

Skills

Production Print Sales

Managed IT Service Solutions

CRM

Executive-Level Relationships

Strategic Business Development

Feasibility Studies

Managed Print Sales Engineering

Print Monitoring

Hewlett Packard Imaging Products

Sales Forecasting

Data Analysis

Strategic Partnerships

Cold Calling

Sales Closing Techniques

Social Selling

Competitive Pricing Analysis

Digital Marketing

Business Process Consulting

Cloud-Based ERP

ECM Integration Services

Business Expansion

Technology Roadmaps

Proof of Concepts

Hardware Quota

Reporting Applications

Problem-Solving Skills

Market Research

Sales Enablement

Executive-Level Relationship Management

Lead Nurturing

Account Penetration

Networking

Project Management

Security Solutions Sales

Arianna Helms

3700 Harriet Ave Apt 101 | Minneapolis MN 55409 | (229) 699-2409

retheldirood@gmail.com

Professional Summary

Highly skilled Information Technology Support Desk expert with over ten years of experience providing exceptional customer service and high-quality technical support. Demonstrated ability to deliver above and beyond customer service, consistently achieving high levels of customer satisfaction and operational excellence. Client and result-oriented with creative and analytical thinking, positive, enthusiastic, and professional demeanor. Excellent multitasking and prioritization abilities, fantastic interpersonal and communication skills, curious and eager to learn new technologies, with excellent math skills and pattern recognition.

Technical Skills

 Technical Support: Over ten years of experience in IT service desk, hardware, and software support, both remote and onsite.

 Customer Service: Eight years of experience in customer service roles, known for high-quality results and client satisfaction.

 Technical Proficiency: Skilled in HTML, CSS, and PowerShell scripting, with ongoing certification efforts.

 Problem-Solving: Strong analytical thinking and creative problem-solving abilities.

 Communication: Excellent written and verbal communication skills

Professional Experience

Senior Customer Service Analyst

Robert Half/Optum Complex Medical Conditions (Eden Prairie, MN) May 2023 – October 2023

 Assisted in claims status for hundreds of client organizations and thousands of individual customers, adhering strictly to HIPAA guidelines.

 Met quality control and documentation requirements for member cases and appeals requests, including routing instructions and multiple points of contact.

 Identified problematic documentation efforts and inaccurate reporting to assist clients and set accurate expectations, resulting in a 20% reduction in claim processing errors.

 Consistently met assigned SLA goals in monthly checkup meetings, achieving a 95% SLA compliance rate.

Knowledge Management Analyst

Apex Systems/Truist Bank (Wilson, NC – Remote)

December 2021 – June 2022

 Created, maintained, and updated the troubleshooting knowledge base for an internal service desk serving over 11,000 employees.

 Maintained formatting, metadata, and quality standards for over 3,000 articles during a company merger, improving average retrieval times for relevant documents by 10%.

 Defined new methods for identifying and categorizing existing articles for ease of search, enhancing search efficiency by 15%.

 Exceeded expectations in monthly reviews with team management, achieving a 98% positive feedback rate.

Technical Support/Service Desk & Knowledge Analyst/Technical Writer

HCL America/Chevron Corporation (Cary, NC)

April 2019 – December 2021

 Provided remote support troubleshooting for over 11,000 users across the US and internationally via phone, chat services, email, and VoIP, achieving a first-call resolution rate of 85%.

 Maintained professional courtesy while resolving complex technical issues and providing detailed troubleshooting notes for escalated issues.

 Documented and implemented system updates, including transitioning between different ticketing systems, reducing ticket resolution times by 15%.

 Promoted to Knowledge Analyst, maintaining and updating internal knowledge base articles for new issues and software, increasing knowledge base usage by 40%.

Technical Support/Help Desk & CSA/Dispatch

American Logistics Company/Red Rock Technologies (Raleigh, NC)

May 2017 – August 2018

 Provided technical support for over 500 employees across more than a dozen locations, offering on-call support 24/7 and reducing downtime by 20%.

 Assisted in entering dispatch reservations for non-emergency medical transport and school dispatch, achieving a 99% on-time performance rate.

 Custom-constructed computer hardware for office expansion and coordinated office migration, successfully moving over 200 workstations with zero data loss.

Technical Support Migration Specialist

HCL America/Gulfstream Aerospace (Cary, NC)

October 2016 – November 2016

 Assisted with technical support and troubleshooting of software migration between two major email clients, resolving 95% of issues within the first contact.

 Maintained professional courtesy while resolving technical issues for clients, adhering to ITAR security protocols until the contract ended in November 2016.

Apple Advisor Technical Support

Xerox Business Solutions/Apple (Raleigh, NC)

November 2014 – August 2016

 Provided technical support and troubleshooting for Apple products, maintaining a customer satisfaction rating of 98%.

 Documented technical issues to identify emergent problems and provided swift resolutions, reducing issue escalation by 25%.

 Promoted to Tier 2 Apple Technical Support, taking ownership of technical cases and coaching lowerlevel advisors, resulting in a 30% improvement in resolution times.

Education and Certifications

 Graduated from Northwest High School, class of 2001

 HTML, CSS, and PowerShell Scripting Certification (in progress)

 Continuous technical training and development courses

Jax Baker

Minneapolis, MN 55403

baker.jax86@gmail.com

+1(501 388-6989

I have been working in the mental health field as a licensed clinician for ten years and am looking to make a career switch into information technology. I have honed a variety of skills over the years as a clinician that I believe will serve me well in the IT field.

Work Experience

Unit Supply Specialist

United States Army Reserves - Blackstone, VA November 2003 to November 2011

• Performed tasks involving the general upkeep and maintenance of all Army supplies and equipment.

• Attended monthly battle assemblies and kept track of the unit’s supply inventory and ordered supplies as needed.

Education

MS in Professional Counseling

Harding University - Searcy, AR 2009 to 2012

BA in Psychology

Harding University - Searcy, AR 2004 to 2009

Skills

• Active listening

• Empathy

• Self-direction

• Computer skills

• Integrity

• Computer hardware

• Operating systems

• IT

• Driving

• Help desk

• Software troubleshooting

• Mac OS

• Windows

• Experience working with students

Certifications and Licenses

Kimberley Melck

Cloud Security Support Technician

Minneapolis, MN | kimberleymelck@gmail.com | 484.250.3686 | linkedin.com/in/kimberley-melck-846090184/

Results-driven Computer Information Systems bringing experience in managing data for employers and clients and distributing information across organizations. Analyze data, support security, organize, and classify findings, maintain records, and contribute to team efforts. Accustomed to driving efficiency and effectiveness by developing, delivering, and supporting strategic plans. Expertise in information technology, technical project planning, documentation, reporting, customer service, and process improvement.

Core Expertise:

Information Flow Management

Document Review

Project Management

Operational & Data Analysis

Systems Integrations

PROFESSIONAL EXPERIENCE

TECHNOLOGY RISK CONSULTING STAFF | Ernst & Young LLP

IT Control Testing

Risk Assessment

Functional Management

Internal Audit & Controls

Best Practices & Methodologies

Jul. 2021 - Feb. 2023

Worked with various industries including Life Sciences, Consumer Products, and Retail in addition to Advanced Manufacturing Mobility. Collaborated on multiple internal audit engagements and supported clients in employing proper information systems, resources, and controls to maximize efficiencies and minimize risk. Monitored and managed project progress and risks, and ensured key stakeholders were kept informed about progress and expected outcomes. Identified the engagement and client service issues, performed root cause analysis, and communicated all information to the engagement team.

✔ Beneficially engaged with clients including UHG, CHS, Abbott, Donaldson, Polaris Post Holdings, Caterpillar, Hormel, and Regis

✔ Accurately recorded walkthrough evidence and testing controls for FAIT, IA, and SOC report engagements.

✔ Actively planned and facilitated networking events for Unity, EY's LGBT Professional Network in addition to events through the IIA Young Professionals committee.

✔ Successfully assisted a small industrial company with completing the SWIFT independent assessment as well as aided a large healthcare company with performing SOC 2 Type 2 reports.

POOL OFFICE STAFF MEMBER | Upper Merion Community Center

May 2015 - Jul. 2021

Seasonal position for the spring and summer of 2015 through 2021. Monitored and maintained the pool office to ensure a clean, welcoming environment for customers. Utilized office management software to record and track customer information. Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

✔ Handled customer queries and complaints, resolving issues in a timely manner and increasing customer satisfaction.

MARKETING INTERN | Upper Merion Township

May 2019 - Nov. 2019

Directly communicated with sponsors on behalf of the Marketing Director. Proactively participated in weekly team meetings and contributed to brainstorming and idea generation. Used various market research tools and techniques to gather, analyze and interpret data. Diligently arranged fundraisers for Upper Merion Foundation, organized raffle baskets from various sponsors for the township's health fair and helped Upper Merion Police with National Night Out.

✔ Partnered with Upper Merion Police Department to cultivate an engaging promotional brochure for National Night Out.

✔ Created promotional brochures for weekly Concerts Under the Stars events as well as established a productive sales sheet used to recruit new sponsors.

DEI OFFICE WORK STUDY

| California University of Pennsylvania

Jan. 2019 - Nov. 2019

Presented resources for multicultural organizations while coordinating departmental meetings and office activities and events. Upheld detailed administrative processes and procedures to drive efficiency and accuracy. Built and maintained excellent relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests. Developed strategies to streamline and improve office procedures.

✔ Researched and drafted captivating daily announcements for Hispanic Heritage Month and LGBT History Month.

EDUCATION

Cybersecurity Boot Camp, University of Minnesota |Minneapolis, MN/ September 2023 - March 2024

Bachelor of Science in Computer Information Systems with Minor in Business, California University of Pennsylvania | California, PA/ Jun 2021

PASSHE Study Abroad Honors Program, Jagiellonian University | Kraków, Poland/Summer 2019

ACHIEVEMENTS

▪ Jan Zivic Outstanding LGBTQ+ Leadership Award

▪ Leadership in Action Facilitator

▪ Scholar-Athlete Award

▪ Vulcan Merit Scholarship

▪ BCA Grant Recipient

VOLUNTEER WORK

▪ Reading Buddies Program at Upper Merion Township Library

▪ Special Needs Adaptive Program Buddy

▪ Philadelphia Trans Wellness Conference Volunteer

▪ Queerspace Collective

IT SKILLS

▪ Java

▪ JavaScript

▪ PHP

▪ SQL

▪ Hadoop

▪ Mendix

▪ COBOL

▪ Microsoft 365

▪ Microsoft Excel

▪ Microsoft Project

▪ Microsoft Visio

▪ bash

Blake Bratu

bratublake@gmail.com ❖ (336)541-0986 ❖ Delaware, Ohio ❖www.linkedin.com/in/blakebratu/

WORK EXPERIENCE

Cisco Systems Aug. 2022 – Present

Technical Consultant Engineer - VPN Remote, US

▪ Provide expert technical support for Cisco's VPN Security features, resolving issues across diverse environments

▪ Work directly with customers, partners, and vendors to resolve complex challenges.

▪ Strong organizational skills, ability to work well under pressure, experience in translating complex technical topics in common terminology.

▪ Proficient in troubleshooting various VPN technologies including Site-to-Site (policy and route-based), DMVPN, FlexVPN, AnyConnect, and GetVPN on Cisco iOS-XE and Firepower platforms.

▪ Resolve authentication protocol issues such as SAML, SSO, Radius, and LDAP.

▪ Understanding of SSL/TLS, PKI, and packet analysis using Wireshark for in-depth troubleshooting.

▪ Configure Cisco products and Firepower devices for testing, troubleshooting, and self-guided lab work.

▪ Identify and reported bugs, contributing to collaborative case resolution, and reducing resolution time.

▪ Mentoring and train new hires as they progressed into full-time case taking.

▪ Facilitate effective communication between teams

▪ Achieve high customer satisfaction, consistently high rankings on the team.

Cisco Systems

May. 2021 – Aug. 2021

Security Consultant Engineer Intern Remote, US

▪ Established a StealthWatch environment/sandbox for intern training, deploying ASAv and NetFlow to simulate security threats and optimize resources using VMWare ESXi.

▪ Ensured documentation accuracy and professionalism for a key Cisco client by reviewing and correcting errors and inconsistencies.

▪ Collaborated with interns to develop cloud-based certification learning paths for internal engineers.

▪ Assisted in organizing NIST standards for mentor's project.

Premium Retail Services Nov. 2020 – Jun. 2022

HP Live Chat Expert Remote, US

2020 Companies Sep. 2019 – Nov. 2020

HP Brand Ambassador Greensboro, NC

Fusion Jun. 2019 – Aug. 2019

Merrick Sales Ambassador Greensboro, NC

Reboot Nov. 2018 – Jun 2019

I.T Technician Greensboro, NC

Premium Retail Services Oct. 2017 – Nov. 2018

Oculus Brand Ambassador Greensboro, NC EDUCATION

Guilford Technical Community College May 2022

Associate in network management Greensboro, NC

▪ President/Founder of the school’s computer networking club (now CyberOps Club.)

East Carolina University May 2019 – May, 2020 Network and System Administration Greenville, NC

▪ Completed coursework in computer science/networking and general education. CERTIFICATIONS & INTERESTS

▪ Certifications: CCNA (Nov. 2021 – Nov. 2024), Security+ (Nov. 2020 - Nov. 2023.)

▪ Interests: Horse-riding, Mountain Biking, Vintage Technology, 3D Animation

CAYE LORRAINE J. SARMIENTO

E-mail: cyeraine.craine@gmail.com

Phone: (647) 8226640

LinkedIn: www.linkedin.com/in/cayelorrainej

PROFESSIONAL SUMMARY

Diligent and technically proficient in Cybersecurity and Computer Forensics with extensive experience in legal investigation and documentation. Seeking to leverage a blend of cybersecurity skills, analytical mindset, and a commitment to assessing inbound security data, adeptly escalating complex issues, and utilizing cybersecurity experience to resolve technical challenges

CERTIFICATIONS AND AWARDS

ISC2 Certified in Cybersecurity

Term 1: Dean’s lister with GPA of 3.60, Lambton College

Term 2: Dean’s lister with GPA of 3.70, Lambton College

Microsoft Azure: AZ-900 (certification in progress)

TRAININGS

• Certified Ethical Hacker (CEH)

• Comptia Cloud+ Essentials

• Microsoft Azure Fundamentals: AZ-900

• Windows Server 2019 Essential Training

• SIEM 101

• Level 1 – Cyber Threat Hunting

SKILLS AND ATTRIBUTES

• Network Troubleshooting & Monitoring: Knowledgeable in utilising Wireshark, Nmap, Ping, Splunk, SSH, and Syslog for efficient network issue diagnosis and resolution.

• Cybersecurity Frameworks & Tools:

 Familiarity with industry standards like NIST, ISO 27001, and OWASP.

 Experience using Burp Suite for web vulnerability scanning and security testing.

• Knowledgeable in programming and scripting languages

• Operating Systems Management: Skilled in installing, configuring, and maintaining various operating systems, including Windows, Windows Server, Linux, and macOS.

• Cybersecurity Technologies:

 Knowledgeable in Incident Management, SIEM, VPNs, Firewalls, IDS/IPS, and WAFs.

 Proficient in identifying, analysing, and mitigating various types of malware threats.

• Cloud Technologies: Knowledgeable in AWS and Azure and ongoing certification in Cloud+ Essentials.

• Virtualization Platforms: Experienced in VMware, Virtual Box and Hyper-V for creating and managing virtual environments.

• Microsoft Systems Administration: Knowledgeable in Windows Active Directory, DNS, DHCP and Microsoft 365.

• Networking:

 Proficient understanding of TCP/IP, network routing and switching protocols.

 Working knowledge and experience with Cisco and Palo Alto technologies.

• User Account Management Security: Knowledgeable in managing end-user accounts, permissions, access rights, and storage in adherence to best practices and security guidelines.

• Professional Skills:

 Effectively managed tasks and responsibilities under high-pressure situations.

 Strong communication skills and easily interact with a variety of different people and personalities

 Detail-oriented, organized, and adept at multitasking and problem-solving.

 Attention to process and a willingness to learn

CAYE LORRAINE J. SARMIENTO

• Working in a law firm for years trained me to effectively manage tasks and responsibilities in high-pressure situations by employing time management and stress management techniques, consistently meeting deadlines, and delivering quality results

WORK EXPERIENCE

Customer Service Representative Canada

Once Upon a Child, Mississauga June 2023 – Present

Legal Practice Assistant

Singapore

K&L Gates Straits Law LLC December 2013 – July 2022

IT Executive

Sterling Law Corporation

Singapore

October 2012 - August 2013

• Upholding ethical standards and maintaining the security and privacy of sensitive data.

• Managing IT projects, including planning, budgeting, and execution.

• Implementing security measures to protect the organization's IT assets, including firewalls, antivirus, intrusion detection systems, and user access controls.

• Installing, configuring, and maintaining various operating systems, including Linux, Windows, and Mac operating systems

• Diagnosing and resolving hardware and software issues on end-user devices and servers.

• Keeping systems and software up to date with security patches and updates.

• Managed own work allocation, productivity, and quality of work with minimum supervision.

IT Administrator

Singapore

Expat Realtor Pte Ltd August 2010 - August 2012

• Implementing backup strategies and disaster recovery plans to ensure data integrity and business continuity.

• Experienced in using Ethernet & IP protocols including TCP/IP, Network ACL, VLAN, Subnetting, DHCP, DNS, SNMP, SMTP and Syslog

• Upholding ethical standards and maintaining the security and privacy of sensitive data.

• Implementing security measures to protect the organization's IT assets, including firewalls, antivirus, IDS and user access controls.

• Managing servers and their associated services, such as Active Directory, DNS, DHCP, and file sharing.

• Create and maintain the company website

• Web content management

• Troubleshooting and resolving issues to ensure optimal network performance and availability

INTERNSHIP

SMART Telecommunications, Inc

January 2009 – May 2009

• Assess and troubleshoot LAN, WAN, VPN, Firewall, NAC, load balancer, and monitoring tools.

• Implement security measures for firewalls, VPNs, routers, switches, wireless systems, etc.

• Monitor availability, utilization, throughput, and latency

• Conduct regular maintenance and release upgrades.

• Collaborate with cross-functional teams.

• Monitor and maintain servers and switches.

EDUCATION

Lambton College, Mississauga - 2022 to present, Mississauga

September 2022 - Present Cybersecurity and Computer Forensics

Xavier University - Ateneo de Cagayan, Philippines

B.S. Computer Science, major in Network Administration

PROJECTS

June 2005 - October 2009

• Strategically Develop and implement Comprehensive Cybersecurity Solutions Tailored for a Gaming Company to Safeguard Assets and Ensure Compliance

• Developing infrastructure in AWS and implementing security monitoring system (Project Management, Lambton College)

• Design and implementation of network architecture and components of a Coca-Cola and San Miguel Brewery Inc. distribution business

Denise Lewis

Los Angeles, CA | 626-497-5411 | deniselewis1120@gmail.com | deniselewis.co |LinkedIn

PROFESSIONAL SUMMARY

Detail-oriented Data Analyst with over 10 years of experience analyzing large datasets and delivering impactful results that enhance business performance. Proven track record in compiling data from multiple sources into comprehensive reports, conducting ad-hoc analyses, and automating processes to boost efficiency and accuracy. Skilled in collaborating with cross-functional teams to implement data-driven solutions and drive strategic decision-making.

EXPERIENCE

Kemper

Market Analyst, Remote

Jul 2021 – Mar 2023

● Produced 7 recurring Excel reports for product and sales teams, enhancing visibility into the performance of 500+ brokers.

● Conducted in-depth ad-hoc analysis and reporting with SQL, Excel, and Tableau, leading to a 10% reduction in costs.

● Designed and executed test cases for 12+ product changes across 4 comparative raters, ensuring data accuracy and resulting in a 20% increase in profits.

Bank of America

Mortgage Servicing Specialist, Simi Valley, CA (Feb 2019 – Jun 2021)

Feb 2010 – Jun 2021

● Researched and resolved issues on 7+ high-risk projects, performing complex analyses to remediate 1500+ loans with incorrect balances and payment amounts.

● Monitored data quality through 4 exception reports, correcting data issues and reducing data errors by 35%.

● Identified and implemented 5+ process improvements, streamlining business operations and increasing efficiency by 15%.

Senior Operations Project Analyst, Simi Valley, CA (Jul 2013 – Feb 2019)

● Developed and maintained 10+ management reports, reducing spending by 20% and increasing quality by 10%

● Analyzed data for 6 2M processed loans and identified that 80% of loans had predictable results, leading to the automation of 1 5M loan reviews

● Presented production metrics, data summaries, and visualizations to stakeholders, resulting in data-driven decision-making and improved business performance

Operations Project Analyst, Simi Valley, CA (Mar 2012 – Jul 2013)

● Produced 6+ recurring Excel reports supporting management, cross-functional teams, and external vendors.

● Automated 8+ operational tasks with Excel macros and VBA, transforming raw data into actionable insights and reducing processing time by 40%.

● Analyzed large datasets and collaborated with business partners to create 7 new metrics and set target goals for key performance indicators (KPIs).

EDUCATION

Skillcrush – Full Stack Developer Track, Dec 2023

University of California, Los Angeles – Bachelor of Science in Applied Mathematics, Sep 2009

SKILLS

Excel, SQL, Python, PostgreSQL, Visual Basic, Tableau, JavaScript, React, APIs, HTML/CSS, Git/GitHub, Visual Studio Code, Microsoft Office, Google Suite

Vishal Kumar

Saint Paul, Minnesota 55105 | (209) 749-5537 | vishalkumarj000@gmail.com

EDUCATION

Bachelor of Science at the University of St. Thomas (UST), Saint Paul, Minnesota Expected Graduation

Major: Data Analytics with Economics. Dec 2024

Minor: Economics & Statistics.

GPA: 3.37

Bachelor of Science at the University of the Pacific, Stockton, California Jan 2021 – Dec 2021

Major: Computer Science

GPA: 3.3

SKILLS

Software: Proficient in R, Python, SQL, Excel, Tableau, MATLAB, Power BI, VBA, VRS system

Project Management: Problem-solving, Data mining and visualization, Statistical analysis, and Risk Management and Forecasting

WORK EXPERIENCES

Information Reporting Intern | Ameriprise Financial May 2024 –Present

Collaborated with the IMRD team to enhance client reporting, identify process gaps, and implement improvements to increase efficiency using VRS systems.

Created and maintained Excel spreadsheets and PowerPoint presentations for investment reviews and client statement distribution.

Analyzed high-volume data processes, developed metrics, and proposed solutions to streamline operations and mitigate potential risks.

IT Desk Service Assistant | University ofSt. Thomas Aug 2022 – Present

Maintaining good data quality while collecting and recording staff information for future analysis data.

Monitored security operations center, triaged incidents/phishing attacks via ticketing system, honing incident response skills.

Supported access/identity management, scripted security automation, implemented technical controls, expanding security operations experience.

Program Assistant |STEPS program May 23 – June 23

Designed engaging AI activities using basic supplies to explain concepts to students.

Provide STEM mentorship during project building and campus tours.

Student Worker, Global Learning and Strategy | University of St. Thomas Aug 2023 – Present Utilize various software applications and office equipment, including Microsoft Office Suite, TDS, and printers, tofulfill administrative tasks.

Addresses routine issues and inquiries independently, escalating complex matters to supervisors when necessary.

VOLUNTEER EXPERIENCE

Sustainability Club at the University of St Thomas, President Advisor

The Human Being Foundation, The President

PROJECTS

Created housing market valuation prediction models using linear regression and documented them in the R markdown report.

Analyzed financial statements to analyze firm health over time and across segments.

Performed regression and time series analysis on insurance/financial data using R.

KB Brietzke

Pronouns: They/Them/Theirs 1024 Victoria Street North Saint Paul, Minnesota 55103 (319) 899-7141 kristin918@gmail.com

MINNESOTA LEADER IN RESEARCH & BUSINESS MANAGEMENT

EDUCATION

St. Cloud State University, Saint Cloud, MN

Master of Business Administration, Economics Concentration, May 2013

Focus on economic forecasting and econometrics

Anoka Technical College, Anoka, MN

Certificate, Structured Query Language (SQL), November 2021

Iowa State University, Ames, IA

Bachelor of Arts in Philosophy, Biology Minor, May 2005

North Iowa Area Community College, Mason City, IA

Associate of Arts, August 2003

EXPERIENCE

State of Minnesota (April 2015-Current)

Advanced IT Relationship Manager, remote (October 2023-Current)

• Managing State of Minnesota agencies resources for IT products, services, and updates.

• Working with State of Minnesota executive teams to find IT solutions that fit business needs.

• Advanced knowledge of networking, telecom, and software services and products.

• Utilizing data driven decisions and leading workplace change.

• Committee Lead for MNIT Equity Team InterCultural Development Inventory (IDI) project.

• Leading statewide committee for involvement in Twin Cities Pride (2023) parade and booth.

Councilmember, remote (September 2023-Current)

• Governor appointment to LGBTQIA2S+ Council on Minnesotans. Part-time.

• Attend and participate in scheduled meetings and be prepared by reviewing meeting notes

• Maintain and build communication with Minnesota's LGBTQIA2S+ community

• Collaborate with the council and executive director in carrying out the council's duties; and

• Participate in activities the council or executive director deem appropriate and necessary to facilitate the goals and duties of the council.

• Report on the measurable outcomes achieved in the council's current strategic plan to meet its statutory duties, along with the specific objectives and outcome measures proposed for the following year.

Business Intelligence Trainer, remote (October 2020-Current)

• Managing training and communications for business intelligence products serving Department of Human Services (DHS), including Business Object Business Intelligence (BOBI), Crystal Reports, Tableau, & SAS.

• Leading IT Communications for upgrade of BOBI software.

• Consulting high profile and confidential analytic projects for DHS.

• Leading statewide committee for involvement in Twin Cities Pride (2023) booth.

• Hosting and creating curriculum for remote training sessions.

• Consulting on the use of new and existing business intelligence software.

• Leading collaboration efforts Anoka Technical College and Minnesota DHS for advanced SQL training.

• Serving on various boards and committees, as appointed by the DHS commissioner, for agency-wide cultural evaluations.

• Leading and organizing panels for selection and onboarding of vendors and contractors for DEI projects.

• Programs and languages used: SAP Business Object Business Intelligence (BOBI), Crystal Reports, Web Intelligence, SAS, Tableau, SQL, SQL Server, Microsoft Office 365 (Word, Excel, PowerPoint, Forms, Access)

Human Resources Data Management Consultant, hybrid St Paul, MN (October 2017-October 2020)

• Enterprise DEI Analytics in Human Capital Management Department of Minnesota Management and Budget (MMB).

• Advanced analysis and consulting of high-profile DEI analytic projects including sexual harassment in light of #metoo movement, expansion of available options for sex, pronouns, and gender expression for state employees, and employee COVID regulations.

• Hosting enterprise-wide trainings and labs for human resource executives looking to expand their analytic skills using Oracle Business Intelligence (OBIEE).

• Creating and managing a mentor program and remote community of practice for human resource analytics.

• Identifying and expanding on Key Performance Indicators (KPI) for State of MN DEI initiatives.

• Leading statewide committee for involvement in Twin Cities Pride (2019) booth.

• Establishing and chairing the first enterprise-wide State of Minnesota Employee Resource Group (ERG).

• Programs & languages used: Oracle Business Intelligence (OBIEE), PowerBI, Crystal Reports, PeopleSoft, SQL, XML, SEMA4, Microsoft Office 365 (Word, Excel, PowerPoint, Forms, Access)

Executive Data Evaluation Coordinator, hybrid various locations in Minnesota and Texas (April 2015October 2017)

• Executive leadership of large multi-state post-secondary education designed to expand IT knowledge in rural areas.

• Managing multi-state data team to gather student data for federal reporting.

• Consulting on institutional research for rural community and technical colleges.

• Consulting on software and IT tools.

• Managing Efforts to Outcomes (ETO) software and analyzing data using SQL-based platform.

• Diversity Committee Member.

• Creating statistical models to predict student outcomes.

• Programs & languages used: SPSS Modeler, ISRS, EPM11, Efforts to Outcomes (ETO) Case Management & Reporting Tool, SQL, Microsoft Office (PowerPoint, Excel, Word, Access)

eBureau, St. Cloud, MN, Statistical Analyst (May 2013-Jan 2015)

• Creating statistical models to predict business solutions for marketing using logistic regression and python.

• Analyzing client provided data for anomalies.

• Converting statistical models into a scored system for businesses to make quick decisions around how to productively market to the correct audiences. With this system clients can enter customer and/or location data and learn the probability of becoming a profitable customer.

• Upholding ethics and laws required for various business environments.

• Programs & languages used: Excel, Python, SQL, XML, Oracle

St Cloud State University, St. Cloud, MN, Statistics Consultant (Aug 2012-May 2013)

• Consulting on statistics for professors' publications and graduate students' thesis/dissertation.

• Working with a wide variety of data in varied formats and topics, everything from human data on variability of eating disorders amongst immigrant populations to ecological plant diversity.

• Managing undergraduate workers assigned to the Statistics Graduate Office.

• Programs used: Excel, SPSS, SAS, Viking, SQL, Minitab

Janice Kuschner

Minneapolis, MN 55410 │ (626)319-4502│ janice.kuschner@gmail.com | https://www.linkedin.com/in/janicekuschner/

SUMMARY

● 20+ years SME level IT Infrastructure experience embedded within DevSecOps. 8+ years within healthcare informatics, device, Clinical Data Management and BioPharma.

● Responsible for adhering to all of the following FDA regulation: IEC 62304, HIPAA, GXP, CFR 21 standards used, European Clinical Trials, IQ, OQ, PQ. Medicare and Medicaid Claims, Part D

● 20+ years experience adhering to existing and proposed systems and processes (current and future state) that drive end user requirements, financial and operational outcomes.

● Exceptionally skilled in technical project sizing; getting the right people on the right task at the right time. I got this skill by working every job within DevSecOps. I know what everyone needs to do and how to resolve scheduling, task and interpersonal conflict.

● 20+ years experience working closely with all stakeholders to make sure that data and systems are secure; includes designing and developing custom, high volume EDM systems for healthcare, thoroughly understanding and communicating requirements to DevSecOps and testing each build against requirements. Also includes FDA and other federal reporting.

● 20+ years comprehensive workflow elicitation, documentation and communication experience in several DevSecOps systems that include but are not limited to: Incident Problem Management (recent JIRA tracking experience), Change Control, Standard Service Requests, Configuration Management and Lifecycle/Asset Management.

● 20+ years SME level experience in design, development, implementation and risk abatement to support end users and Desktop services.

● 20+ years serving as Financial workflow expert for many multinational, blue chip banks and finance departments. Big 4 Accenture experience developing and implementing custom financial technology.

● Collaborative team player that fosters an environment of trust, transparency and innovation as well as makes sure the team gets what they need to do their job.

● Supervisory responsibility. Largest Project: 58M and 150 direct reports. Have recruited, trained and mentored many coworkers.

● I embrace change and get others comfortable with it to gain support. I create a great customer service environment by making sure those building software and systems thoroughly understand requirements. I provide concrete artifacts for my team to use such as HLD, LLD, Use Cases, Traceability Matrices, ITIL Artifacts, Architecture Diagrams, Project Plans, Master Test Plans and up to date change and issue management data (JIRA, Confluence)

● 20+ years SME level experience in complex, multi-site, multi-campus technology support; Amgen (largest BioPharma in the world), Medtronic, Boston Scientific. 8+ years within healthcare.

MANAGER, IT INFRASTRUCTURE / OPERATIONS/ DEVELOPMENT

Results-oriented and knowledgeable Executive Project Manager and Tactical Systems Strategist offering experience within the healthcare informatics and healthcare software industry. Expertly engages in customer service, global interaction and revenue growth. Delivers outstanding team building and leadership capabilities. Passionate about the purpose behind healthcare; improving and saving lives. Provides exemplary skills in building relationships and strengthening delivery standards and timeline.. Delivers outstanding

● Planning and execution of infrastructure requirements consistently collaborating with internal and external clients and teams to effectively plan, develop and test to achieve project initiatives.

● Consistently achieves organizational goals through process improvement, iterative development, test operations and strong knowledge within the infrastructure and healthcare industry.

Data Analyst, Medicare and Medicaid Claims

Medicare and Medicaid Claims, Part D

Chronological Experience

FIS

Architect/Technical Delivery Manager

January 2022 - March 2023

● Gathered detailed and comprehensive requirements for complex financial technology software projects, Coordinated Business Validation and Translated business requirements to System/Functional specifications.

● Managed all aspects of multiple project life cycles (initiate, plan, execute, monitor and control, close), acquiring resources and coordinating efforts of team members to deliver projects within agreed-upon budget and timeline.

● Experienced story map creator with excellent ability to write clear, accurate acceptance criteria given my test engineering experience.

● Worked with business units and partners to define project objectives and oversee quality control, identify and define project scope, goals and deliverables in collaboration with management and stakeholders.

● Conducted technical reviews, identified integration points and diagrammed/explained what tech/process was needed to integrate workflows into the new system.

● Communicated project expectations to team members and stakeholders in a timely and clear fashion (set meeting cadence, wrote communication plan, 4 blockers, burn reports, PowerPoint decks); serve as liaison to internal and external stakeholders, including senior executives, on an ongoing basis.

● Created cost / benefit analyses for corporate projects: assessed financial impact, identify / analyze risks, devise and implement mitigation method, identify and manage project dependencies and critical path.

● Proactively identified and managed changes in project scope and potential crises, devised contingency plans, defined project success criteria and disseminated it to involved parties throughout project life cycle.

● Mentored new members in role expectations, soft skills, setting appropriate expectations, administrative standards, sensitive message delivery and various Project Manager responsibilities.

● Implemented low-key approach to Agile in an environment where formal Agile ceremonies are too much too soon for client culture.

● Implemented standards for Test Engineering practice. Published metrics for resource utilization, defect tracking and issue prioritization to enable quick resolution, cycle planning, and reprioritization of test assignments.

This supported efficient use of resources and focused on critical tests.

● Wrote and executed User Acceptance Test plans.

● Technologies: APIs, OnBase, Enterprise Architect Core, Financial planning and analysis, GL, Salesforce Admin and Salesforce Development, JIRA, Confluence, ITIL Lifecycle

Fiserv

Architect/Technical Delivery Manager March 2018 to January 2021

● Solicited requirements from stakeholders, Coordinated Business Validation and Translated business requirements to System/Functional specifications.

● Engaged in Agile activities such as iterative, two week Sprints, EPICs/User Stories/Use Cases, UAT plan writing.

● Conducted technical reviews, identified integration points and diagrammed/explained what tech/process was needed to integrate workflows and disparate systems into a new system.

● Established project management structure and documentation for DevSecOps group.

● Drove day to day project plan for software upgrade and install for multiple national and international banking clients.

● Developed and executed test plans for all software prior to release.

● Technologies: Salesforce Admin and Salesforce Development, OnBase, Jira, Confluence, GIT, ITIL Lifecycle

AMERIPRISE - Governance Project February 2017 – February 2018 IT Audit Consultant

● Gathered detailed requirements for a complex industry audit plan.

● Architected Governance Compliance Solution for Global IT adherence to policies, standards, controls and creation of evidence trail to pass independent audit.

● Responsible for Project Plan with parallel tasking, facilitating daily SCRUM stand-ups and Product Backlog.

● Drove and executed an enterprise-wide communication plan.

● Subject matter expert in financial work streams so that current state practices can be documented/changed to meet audit/FTC standards

● Provide business/technical gap analysis to create a roadmap toward audit compliance.

● People and schedule management of five IT departments.

STATE OF MINNESOTA REVISOR'S OFFICE, St. Paul, MN June 2016 to January 2017 Systems Architect - Pilot

● In-depth documentation for Enterprise, complex pilot software project; interviews, document analysis, wire frames, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis.

● Extensive current to future state process mapping and requirements gathering.

● Used collaboration and negotiation skills to get the team onboard with Agile delivery methods. Wrote Traceability Matrix.

● Structured and testified bid for legislative Rule Making, electronic storage retrieval, and notification system.

● Vendor evaluation/management and quote negotiation expert. Achieved vendor participation with no cost or budget.

● Made the project Build vs. Buy decision and evaluated 35+ software vendors for their ability to support client requirements.

● Fostered improved communication, collaboration and knowledge transfer among database, development, networking, security and legal departments, resulting in an energized team environment.

● Provided functional/non-functional, and external-use case identification to end users, department and vendors.

● Technologies: TOGAF, D2, XCP, OpenText, GovDelivery, Python, SQL Server, Django, Linux

CARGILL, Minnetonka, MN

Project Manager

December 2015 to May 2016

● Managed overflow projects to lighten workload of existing technology staff during company downsizing.

● Experienced in building product/project backlog, epics and refined stories (as well as technical requirements for hundreds of technical projects.

● Created burn reports. Held Agile Retrospectives/ Lessons learned.

KOFAX

KTM and WEB CAPTURE RESELLER, Minneapolis, MN February 2015 to December 2015

Architect/Technical Delivery Manager

● Hired to save a 4M technical contract from litigation. Pressure cooker environment. Hostile customer.

● Restructured Vendor side software creation from C level to Accounting to DevSecOps.

● Counseled Sales Department on accurately quoting technology contracts, provided and taught accurate costing and sizing for technology projects.

● Established testing management structure to create higher quality software releases and minimize chaos.

● Assembled a large cross-functional team to review and determine system and technical requirements, define testing strategy, and test scenarios.

▪ Developed and executed detailed test plans for every software build before release.

▪ Established improved relationships with groups by instituting a communication plan. This allowed DevSecOps to get back to thirty two hours a week coding schedule with no business interference.

▪ Published traceability matrix report, defect management report, and test cycle report for DevSecOps and the customer.

▪ Software was released in 6 months. Happy customer. Repeat business. No litigation.

▪ Held daily SCRUM meetings. Assigned staff to Action Items.

Janice Kuschner page 2 626.319.4502 janice.kuschner#gmail.com

▪ Leveraged this Agile transformation project to Manage implementation of several other multimillion dollar public and private sector projects leveraging new Agile practices I negotiated and instituted within the company.

● Environment: Salesforce Admin and Salesforce Development, Hosted and OnPrem AWS Cloud, Kubernetes, Enterprise Architect Core, Financial modules such as AR AP, Financial planning and analysis, GL .NET, OnBase, DataCap, Kofax, Java, Oracle, Agile, Scrum

WELLS FARGO MORTGAGE Contract Work, Minneapolis, MN

● Technical Delivery Manager April 2014 to January 2015

● Technical Delivery Manager – FileNet Upgrade September 2011 to November 2012

● Software Test/PM Consultant January 2009 to January 2010

○ Have written hundreds of HLD, LLD, Architecture, SRS, BRD, wire frames, traceability matrices for many clients in my career with a wide range of technical and business audiences.

○ Extensive writing of use cases, infrastructure and architecture artifacts.

Bank of America Home Mortgage Dec 2012 to March 2014

Documentum/OpenText Technical Project Manager

● Gathered detailed requirements for complex, custom financial technology projects, Coordinated Business Validation and Translated business requirements to System/Functional specifications.

● Communicate technical impact of upgrade to multiple foreclosure work streams

● Weekly and monthly project tracking; 4 Blockers, Burn Reports, work stream estimates

● Clarify technical specifications

● Facilitate the HLD and LLD process

● Risk tracking and mitigation

● Normalized and imported data from disparate systems into the Open Text EDM tool.

● Troubleshot data and software integration issues.

Accenture (fulltime, salaried employee)

Client: USPS Data Center, Eagan, MN (Nov 2010 – Jul 2011)

Feb 2010 – Jul 2011

Documentum/OpenText Application and Technical Delivery Consultant

● Engaged in requirements gathering for various projects, Responsible for Business Validation and the translation of business requirements to System specifications.

● Facilitated weekly meetings with the team to obtain status updates and issue resolution.

● Developed and implemented Test plans, QA and Production plans.

● Facilitated discussions with LOB and technical team to define the scope, identify risks, create and manage timeline for migration.

● Consulted team on data migration practices. Wrote and tested data migration plan.

● Developed complex reports and dashboards for multiple payroll projects.

● Wrote artifacts that explained how to preserve existing garnishment volume reporting and improve report presentation in new system.

● Performed heuristic design sessions with customer; getting their input and approval on final design.

● Wrote system technical specifications; detailing the desired security configurations, data set descriptions and system performance requirements.

● Identified points of workflow and system failure and worked toward a future state solution with the client and developers.

● Wrote project plan, use cases, technical specifications, architecture document, traceability matrix and risk mitigation documents (project estimates, object point analysis for software projects)

Client: Boston Scientific, Arden Hills, MN (FTE On behalf of Accenture) Jun 2010 to Nov 2010

Documentum/OpenText Systems Consultant, Cardiac Rhythm Management IS

● Gathered detailed requirements for complex healthcare technology projects, Coordinated Business Validation and Translated business requirements to System/Functional specifications.

● Provide Senior level Documentum/OpenText, Captiva and Input Accel upgrade consulting expertise; serve as knowledgeable resource on software vendor management and negotiation strategy.

● Offer insight, experience and negotiation skills in writing Statement of Work, WBS, Project Plan, Software

Janice Kuschner page 2 626.319.4502

janice.kuschner#gmail.com

Traceability, Business Rules for Electronic Signature and Test Plan Development. Commended for mentoring and empowering Boston side business and technical team.

● Normalized and imported data from disparate systems into the Open Text EDM tool.

● Troubleshot data and software integration issues.

Client: Ecolab, St. Paul, MN, (FTE on behalf of Accenture) May 2010 to June 2010

Documentum/OpenText Consultant – Regulatory

● Provided Executive level Documentum/OpenText, Captiva and InputAccel configuration and install consulting for underperformed regulatory information management project.

● Wrote data migration plans and performed testing.

● Performed as corporate level consultant on information technology and business operations side of Ecolab Regulatory. Provided required information to jump-start project and emplace road-map for infrastructure, architecture and requirements success.

● Normalized and imported data from disparate systems into the OpenText EDM tool.

● Troubleshot data and software integration issues.

Client: Wolters Kluwer Financial Services, Minneapolis, MN (FTE on behalf of Accenture)

Documentum/OpenText Consultant Feb 2010 to May 2010

● Leveraged prior Documentum/OpenText Captiva project experience for technical, business and functional requirements elicitation and documentation.

● Collaborated with national and offshore teams to ensure that functional scenarios were accurate and tested to reflect future state before release.

● Researched and Authored data migration plan.

● Normalized and imported data from disparate systems into the OpenText EDM tool.

Technical Skills

Testing Tools:

IT Project Management: Business Requirements, Scope Management, Cost Management, Schedule Management, Quality Management, Systems Analysis, Metrics Management, Project Management, Agile Coaching, SAFEr, SCRUM, Clarity, MS Project, ServiceNow

HP QTP, HP Quality Center, Mercury, RUP, HP LoadRunner, Atlassian, Confluence, JIRA, Selenium, IBM Tivoli

HealthCare: Device, Bio-Pharma, Healthcare Informatics, Healthcare Software, EPIC, Cerner, IT PLM, R&D, IEC 62304, HIPAA, GXP, CFR 21 standards, IQ, OQ, PQ, European and US Clinical Trials.

EARLY CAREER

United Defense/Haliburton

Three years IT Analyst

● Supported Crusader Howitzer, Mk 45 and Mk 17 gun mount programs, Tomahawk Missile Canister for both Army and Navy Programs for one of the most elite shock and vibration prototyping labs in the world.

● Studied Human Factors Engineering with HCI/HFE team from Anderson Airforce Base to improve the operability of internal and onboard systems from and end user’s perspective.

● Was promoted eight labor grades upon completion of my undergraduate degree while working full time.

● Accepted to Computer Science/Human Factors Engineering Graduate School based on the work I did for United Defense.

EDUCATION AND PROFESSIONAL DEVELOPMENT

METROPOLITAN STATE UNIVERSITY, St. Paul, MN Masters of Management Information Systems/Computer Science, all but dissertation

Janice Kuschner page 2 626.319.4502

UNIVERSITY OF ST. THOMAS, St. Paul, MN

Masters Certificate in Software Design

METROPOLITAN STATE UNIVERSITY, St. Paul, MN

Bachelor of Science – Statistics Minor

AA in Electrical Engineering

Salesforce Administration Certification

SAS Fundamentals 1&2

Janice Kuschner page 2

626.319.4502 janice.kuschner#gmail.com

● Demonstrates solid business acumen and leadership, delivering professionally managed technical projects on time and on budget.

PROVEN INFRASTRUCTURE MANAGEMENT CAPABILITIES

Business Development

Protected Data Workflows

Change Management

FDA Reporting

Current to Future State Roadmapping

Related Experience

DevSecOps improvement

Financial Workflows

Ticket Triaging

C Suite Reporting

Technical Project Sizing and Staffing

ITIL Lifecycle

PROFESSIONAL CAREER HISTORY

Clinical Data Management

High Volume Transaction Systems

Mentoring

Risk Management

Collaborative Leader

Community University Healthcare Clinic (CUHCC)

Board Member at Large - Clinic Governance One Year

Urologix Medical Device - Minneapolis, MN

Clinical Data Manager One Year

IT PLM, R&D, IEC 62304, HIPAA, GXP, CFR 21 standards used, European Clinical Trials, IQ, OQ, PQ.

Medtronic - Minneapolis, MN

EDM Technical Delivery Manager

One Year

IT PLM, R&D, IEC 62304, HIPAA, GXP, CFR 21 standards used, European Clinical Trials, IQ, OQ, PQ.

Boston Scientific - Minneapolis, MN

EDM Technical Delivery Manager

One Year

IT PLM, R&D, IEC 62304, HIPAA, GXP, CFR 21 standards used, European Clinical Trials, IQ, OQ, PQ.

3M - Woodbury, MN

Software Test Engineer/Nexcare Medical Device Division

IEC 62304 standards used.

Amgen - Thousand Oaks, CA

Technical Delivery Manager

IEC 62304, HIPAA, GXP, CFR 21 standards used, IQ, OQ, PQ.

One year

Three years cumulative

Kristina Langsten Minneapolis, MN

Kristina.Langsten@proton.me 763-250-3316

PROFILE

Seasoned professional with extensive experience in customer success and technical advisory. Committed to improving business processes & operational efficiencies. Excels at translating complex technical concepts into actionable business solutions, driving client satisfaction & revenue growth.

PROFESSIONAL SKILLS

Sales and Pre-Sales Solution Architecture

● Led Technical Consultations, architected custom solutions tailored to client’s specific business needs

● Built & Maintained Client Relationships ensuring successful implementation & ongoing support

● Assisted in Development & Implementation of Sales Objectives & account-based penetration strategies, demonstrated solution value and converted prospects into long-term customers

Communication and Presentation

● Demonstrated Product in-person & remote product demos, articulated the technical value of solutions and driving successful outcomes

● Managed Stakeholder relationships and communicated technical issues effectively between internal product teams and prospects

● Trained and Onboarded new sales representatives and clients, creating educational content and certification programs

Technical Proficiency and Learning Agility

● Software Mastery: Quickly learned new software and technologies, providing valuable feedback to product teams for user experience improvements

● Technical Expertise: Proficient in understanding and utilizing various technical programs and software, focusing on software as a service (SaaS) solutions and cloud platforms

● Continuous Learning: Passionate about ongoing education and self-improvement

PROFESSIONAL EXPERIENCE

Solution Architect

Bonterra | Remote | January 2022 – January 2023

● Participated in business-critical processes, addressing technical issues and ensuring minimal disruption to clients.

Solution Architect

Avionte Staffing Software | Remote | May 2018 - January 2022

● Managed Affordable Care Act tax filing, Payroll, Accounts Receivables, Invoicing, and Workers Compensation processes

● Addressed business-critical errors, such as server downtime, and worked on strategies to mitigate client impact

● Contributed to the transition from self-hosted servers to cloud hosted platform, enhancing system reliability and scalability

SKILL SUMMARY

Solution Architecture, User Acceptance Testing (UAT), Agile Methodology, Business Process Improvement, Change Management, Client Relationship Management, Technical Presentations, User Stories, Business Knowledge, Interpersonal Skills, Consensus Building,

UrbanWing

St. Louis Park, MN

Process Improvement Specialist February 2024 – Present

Personal Development and Enrichment

September 2023 – January 2024

Calspan Plymouth, MN

Sales Engineer

May 2023-August 2024

Personal Development & Enrichment February 2023 – April 2023

Bonterra Tech Andover, MA

Solutions Architect January 2022 – January 2023

Avionte Staffing Software Bloomington, MN

Sales Engineer

January 2021 – January 2022

Product Trainer April 2019 – January 2021

Business Development Representative May 2018 – April 2019

Prime Therapeutics Edina, MN

Process Analyst Intern May 2017 - September 2017

EDUCATION

University of Minnesota B.A.S Health Services Management Twin Cities, Minnesota

Amory Starkey

Summary

Verified

Emerging cyber analyst with strong technical, problem-solving and communication skills. Extensive knowledge of medical field and compliance and electronic medical records. Looking for an opportunity to bring diverse experience and drive to an organization seeking to create solutions and safeguards for their users and the public. Motivated to expand my skillset and meet the ever-changing needs of the cyber landscape; committed to lifelong learning

Skills

Systems: Windows, Linux, Unix

Software: Windows, MS Office Suite, Google Office Suite, extensive work with EMR software (EPIC)

Security: Incident response, risk mitigation, data encryption/cryptography, key management, intrusion-detection, IDS/IPS, DLP, SIEM, vulnerability-scanning, web gateway, proxy appliances, antivirus tools, penetration testing, access control, firewall configuration, malware identification, mobile device security, network security, security policies and configuration, threat analysis and detection

Education & Certifications

Springboard, Cybersecurity Program June 2023 – January 2024

CompTIA Security + 601 Certified May 2024

Temple University, Doctorate of Physical Therapy August 2009 – May 2011

Orthopedic Certified Specialist July 2018

Youngstown State University, Masters of Physical Therapy Jan 2002 – June 2004

Bachelors of Science in Biology Dec 2001

Projects

Springboard Capstone Project

● Successfully completed penetration testing on fictitious company including reconnaissance, identifying targets and vulnerabilities, conducting threat assessments, and crafting a detailed technical report.

● Utilized open-source and commercial products to complete the pen testing: Nmap/Zenmap, google dork, wireshark, Kali Linux distros, Windows Server Manager, Powershell, terminal, Nessus, OpenVAS, OWASP. Springboard Cybersecurity Awareness Training

● Created educational materials, as well as, phishing awareness. Outlined a training program that would grow and evolve with time; included a timeline, branding, and budget for a fictious company on a Gannt diagram.

Experience

Senior Physical Therapist, Cleveland Clinic Foundation

July 2004 - present

● Orthopedic Board-Certified Specialist managing full patient caseload and maintaining 97% productivity or above for 20 years.

● Served on Electronic Documentation Template Creation team since its inception in 2007. Assisted with GoLive! of new EMR in 5 regional hospital systems. Auditor of documentation templates to meet governance and regulation standards to optimize reimbursement and maintain legality.

● Created evidence-based treatment for injury prevention of softball athletes. Presented numerous lectures locally and nationally for Continuing Education Credits and conducted research studies

Graduate Adjunct Faculty, Cleveland State University

June 2013 - present

● Created syllabi and course content compliant with CAPTE accreditation standards for doctoral level students.

● Created educational materials and hands-on lab activities for doctoral level students

● Presented didactic and pedagogic learning materials on a weekly basis for 10+ years

● Earned Viking Shield Award for Outstanding Educator

Lucky Paelo C. Vega

Email: luckypaelo.vega@gmail.com

Contact No.: +639694430099

Current Address : 71 Cordillera Street, Mandaluyong City

Permanent Address : National Highway, Narra, Palawan

OBJECTIVE : Challenge myself, learn new skills and broaden my competence as an IT Professional.

Electronics and Communications Engineering, Bachelor of Science (2001-2005)

AMA Computer College, Makati City

EXPERIENCE

System Analyst Advisor (May 2020 – December 2023)

Carelon Global Solutions - Philippines

• Daily monitor Rapid Response emails, promptly addressing issues that can be resolved immediately or generating an ITSM item in either ServiceNow or JIRA for those requiring further attention.

• Concerns and ticket handling.

o Collect user information by asking clarifying questions and retrieving data from MongoDB, SQL, Splunk logs, and/or case logs.

o Reproduce and simulate the issue in a Non-Production Environment using SOAP, Postman, MongoDB, and/or the ACMP (Anthem Care Management Platform) User Interface.

o Analyze the problem by examining logical code flow, routing, mapping, and/or configuration in Bitbucket.

o Conduct research for Logical Requirement Documentation and Related Articles in Confluence or JIRA.

o Assist clients in utilizing ACMP functionalities through remote sessions. If necessary, create SQL or MongoDB Queries to modify existing values.

o Move JIRA Tasks to Defect for Product Development if findings are covered, or redirect users to submit an Enhancement Request if any requirements were missed.

• Create an internal article outlining newly discovered issues, enabling team members to reference it for investigating similar or related issues in the future.

Specialist Operation (August 2018 – April 2020)

Teleperformance – Advent Software

• Perform daily checks on Advent On Demand (AOD) Client’s APX Environment (including Advent Portfolio Exchange Server, Microsoft SQL Server, and client workstations) via Citrix to ensure operational readiness before the client's day begins. Verify that all services are up, without major errors, and that standard reporting tools (.rep and SSRS) are functioning.

• Address any concerns raised regarding Accounting or Analytics Reports by gathering information through targeted questions.

o Investigate, test, and analyze the concern in an Internal Testing Environment.

o Assist clients in utilizing APX functionalities by arranging remote sessions or offering workaround solutions.

• Collaborate with Not-Hosted Client’s Technical Teams as a consultant for APX System concerns.

o Provide clients with system requirements and installation guides for APX.

o Participate in technical investigations to offer feedback, guidance, or assistance with troubleshooting.

• Report bugs to Product Development or escalate APX Report Customization solutions to the Custom Engineering Services Team.

• Create internal articles documenting newly discovered issues and their solutions for use by other Support members encountering similar issues with different clients.

Administrator / Coordinator / Store Inventory Staff (Nov 2016 – May 2018)

AZMEEL Contracting, KSA - Power Rental Department(Dammam-Dharan-Khobar)

Application Support Engineer (May 2012 - June 2016)

ULLINK Philippines Inc.

• Provide support for all NYFIX products utilizing UNIX, Database queries (Sybase or Oracle SQL 11G), Web-based GUI, Autosys, and Tidal Enterprise.

• Collaborate with other support teams (Network Engineers and Software Engineers) on Application Configuration issues, debugging, testing, innovation, development, and implementation.

• Consult with Support Managers and Project Leaders to determine steps and execution for enhancements and functionality, including projects and test plans, as per specifications approved by the development manager.

• Monitor, verify, and document the consistency of all supported products following each newly established connection, software-related changes, enhancements, and implementations.

• Create, configure and test plug-ins for NYFIX and ULLINK platforms based on client requirements, coordinating with Buy-side and Sell-side clients.

• Research and analyze FIX Protocol Transactions during certification testing, client requests, and investigations.

• Recommend workaround processes to clients or brokers in cases of platform limitations.

EDI Healthcare Monitoring and Support Representative (November 2010 - May 2012)

ACS-A Xerox Company

• Utilize WebSphere Transformation Extender (Mercator), Informatica Data Exchange, DB2 (for 4010 version), Oracle SQL 11G (for 5010 version), and UNIX for monitoring, researching issues, investigating, troubleshooting, and analyzing Healthcare EDI 4010 and 5010 file failures.

• Employ UNIX Operating System for system navigation and operations.

o Perform tasks such as renaming, moving, deleting, editing, zipping, extracting, and changing access rights on files related to production monitoring as necessary. Also, view and monitor production files.

• Undertake special responsibilities as the Person in Charge for a duration of 3 months, serving as the point person and being on call for urgent issues.

Applications Engineer for Autodesk Software (February 2010 - November 2010)

Maximum Solutions Corporation

Assistant Instructor 1 (January 2007 - May 2009)

AMA Computer College - Makati Campus

SEMINARS, TRAININGS AND CERTIFICATES

Prompt Engineering Basics 3.0 (CLARUSWAY - March 2024)

Building Production-Grade LLM Apps (DeepLearning.AI - March 2024)

Global AI Bootcamp (Microsoft Philippines - March 2024)

CHARACTER REFERENCE

Available upon request

Driven Data Analyst with a Google Data Analytics certificate Experienced with the Collection, Transformation, and Visualization of Data with expertise in SQL, R programming, and Tableau. Seeking a Data Analytics role that is Learning-Oriented and focused on Collaboration.

RELEVANT SKILLS & EXPERTISE

Tools/Languages: Spreadsheets (Excel, Google Sheets), SQL (BigQuery, MySQL, SQL Server), Tableau, R (RStudio, Posit) Data Management: Data Collection, Data Cleaning, Data Structures, Data Analysis, Data Transformation, Data Visualization, Data Ethics Software Platforms: MS Office Suite, Slack, Zoom, Teams, Google Workspace, Canva, OneNote, Huntr Strengths: Problem-Solving, Collaboration, Communication, Attention to Detail, Pattern Recognition, Analytical Thinking, Prioritization, Organization

DATA ANALYSIS PROJECTS

Cyclistic Market Analysis • Report Dashboard • Google Data Analytics Certificate

10/2023

● Imported 7 Excel datasheets with millions of entries into RStudio, then used tidyverse and lubridate packages to clean, aggregate, and manipulate data

● Developed an interactive dashboard in Tableau with analyzed data to visualize insights for stakeholders using polished graphics that answer the business question

● Compiled a comprehensive report to present to stakeholders documenting the objective, analysis, visualizations, and conclusions

Tableau Demo • Demo Video • Google Data Analytics Certificate

● Imported data into Tableau to build interactive visual

● Assembled line graph including global regions and CO2 emissions per year

● Developed demo video demonstrating a walkthrough of building visuals using Tableau

PROFESSIONAL EXPERIENCE

08/2023

Career Break • Professional Development 12/2019- Present

● Developed extensive transferable skills such as Pattern Recognition, Problem-Solving, and Communication while navigating various challenges that led to an intentional break from Lyft role

● Joined Merit America Data Analytics program in 2023 in pursuit of education and technical skills development in alignment with interests in the collection, transformation, and visualization of data

Lyft • Driver 04/2018-11/2019

● Corresponded with a diverse client base in a variety of environments and situations with respect and professionalism; Safely delivered an average of 160 clients per week while improving arrival times at destinations by an average of 3 minutes using GPS software and route analysis

● Adhered to excellent standards of vehicle maintenance and driving safety to ensure client satisfaction and comfort; Ultimately achieved safety record containing 0 incidents over 1 5 years, maintained an average of at least 4.5-star ratings from clients

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Google Data Analytics Certificate • Merit America, Virtual 10/2023

● Cultivated skills in the collection, transformation, organization, and visualization of data to draw conclusions, make predictions, and drive informed decision-making

● Completed hands-on labs and a capstone project (case study) to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios

● Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools

Riley Alexis Young (she/her)

Full Stack Developer

MxRileyAlexis@gmail.com (703) 347-1130 github.com/RileyAlexis linkedin.com/in/rileyalexisyoung

SKILLS

JavaScript, HTML, CSS, React, Redux, Material UI, Postgres, SQL, Node, Express, Axios, Git, GitHub, Agile, SAP and ERP Systems

EXPERIENCE

Prime Digital Academy

Full Stack Software Engineering Student

June 2023 - December 2023

• Software engineering program teaching modern technologies such as JavaScript, React, Node, and SQL. Additional coursework includes professional skill development, public speaking, diversity, equity, & inclusion, and real-world client work.

Solo Project: Robotic Pickle Farm

• An iterative clicker game where players can continuously automate gameplay.

• Technologies using: Node, React, Redux, Express, Material UI, Postgres, JSON Web Token, BCrypt.

• Deployed via Render: https://roboticpicklefarm.onrender.com/

Client Project: University of Minnesota Institute on the Environment

• Created a React application that replaced a complex business process on Google Docs.

Steris Medical

Data Analyst

November 2022 - May 2023

• Responsible for inventory management and analysis for multiple production lines producing over 100 products and variants.

• Extensive use of SAP, including MRP analysis and verifying data integrity.

• Demand and inventory planning for six production lines.

Target

Procurement Analyst

January 2021 - August 2022

• Monitored daily transportation of In Store Marketing kits for 1800 stores.

• Located and tracked missing or redirected inventory/shipments.

• Conducted follow ups to ensure each store received the correct signage kits.

Endeavor Air

Inventory Planner

September 2019 - January 2021

• Managed inventory and demand planning for ~85,000 parts across 11 maintenance bases for a ﬂeet of 180 regional jets.

• Consistently met ﬂight delay metrics for up to 2,000 ﬂights per day.

United States Department of the Army

Logistics Management Specialist

2006 - November 2016

• Accounted for global inventory management and analysis of assigned major items.

• Facilitated contract acquisition, procurement, repair, testing and acceptance of assets based on Army technical standards and regulations.

• Created and executed annual global transportation and distribution plans based on current Army priorities.

EDUCATION

Prime Digital Academy

Full Stack Software Engineering Certiﬁcate

December 2023

Savannah College of Art and Design

Bachelor of Fine Arts

November 2004

VOLUNTEER EXPERIENCE

The Women’s Flat Track Derby Association (WFTDA) Ofﬁciating Instructor

2012 - 2019

• Taught over 16 multi-day clinics on the topic of ofﬁciating Flat Track Roller Derby.

• One of the top ofﬁcials tasked with teaching across North America, England, France, and Australia.

ETHAN SULLIVAN

Minnetonka, MN 55305|(952) 210-6022|ethansullivan26@gmail com|https://sites google com/view/ethansullivan

Information Technology (IT) Associate

Recent College Graduate. Goal-oriented, entry-level IT specialist excelling at, prioritizing requests, and overseeing equipment optimization, systems, and tools. Excellent communication skills and problem-solving abilities. Used to a fast-paced environment with many simultaneous deadlines and priorities while working with individuals having varying degrees of IT proficiency and understanding. Quickly and easily learn new systems and technologies. Eager to stay current with trends and issues relative to information technology Proficient with Microsoft Office, Google Drive, and Microsoft OS.

CORE COMPETENCIES

EDUCATION

Bachelor of Arts: Major, Communication, Minor, Information Systems BETHANY LUTHERAN COLLEGE, Mankato, MN (Graduation August 2023)

PROFESSIONAL EXPERIENCE

MINNEAPOLIS MARRIOTT SOUTHWEST | Minnetonka, MN Summer 2023 -

Front Desk Ambassador

▪ Attention to detail to ensure high customer satisfaction and an error-free work environment

▪ Excellent customer service skills, phone etiquette and listening abilities

▪ Demonstrate strong teamwork by consistently collaborating with colleagues to enhance the work environment and guest satisfaction

▪ Ability to work under pressure while maintaining professionalism in customer facing environment

▪ Effective organization and time-management skills to prioritize and complete tasks on time

▪ Flexibility to work varying and extended shifts

DEAN BURRINGTON AGENCY| Minnetonka, MN

Summer 2022 & Summer 2023 Marketing and Social Media Intern

▪ Make and schedule Facebook marketing posts (2-3/wk)

▪ Research new areas for us to market in

▪ Develop new marketing techniques

▪ Research what makes successful social media marketing/posts

▪ Send out postcards and basic quotes to prospective customers

▪ Build out spreadsheets to track various marketing activities and results

▪ Track results of marketing and look for new ways to improve them

BETHANY LUTHERAN COLLEGE, Mankato, MN August 2019 - May 2023 Building Monitor

▪ Oversee the safety of students and staff while monitoring the entrance and exit of authorized visitors.

▪ Report suspicious activity and threats to property and individuals.

▪ Ensure students are safe at all times.

▪ Utilize strong customer service skills to explain visitor guidelines and restrictions and direct visitors, students, faculty, and staff to proper locations within the facility, and answer any additional questions.

YMCA | Minnetonka, MN Summer 2021 Camp Counselor

▪ Helped maintain a clean and safe environment; cleaned and organized daily.

▪ Oversaw the children in the practice of social interaction and development of new skills through the design and implementation of age-appropriate play activities.

▪ Ensured the maintenance of a safe space for communication, interaction, and play

▪ Delivered exceptional customer service to ensure an impeccable experience for campers.

WESTWOOD

LUTHERAN CHURCH | St. Louis Park, MN

Summers 2016, 2017, 2018 and 2019 Camp Counselor

▪ Supervised camp activities, communicated with co-counselors to effectively manage campers, and provided support to campers in developing confidence and life skills.

▪ Facilitated activities for students from different grade levels with diverse learning styles and abilities from various cultural backgrounds.

▪ Prepared for weekly musical theater presentations.

▪ Intervened during escalated child disputes, establishing open and safe space for communication.

ACTIVITIES & LEADERSHIP

● Participated in the sports of Adaptive Soccer, Hockey, and Softball AWARDS

● High School Literature Archive Award – Outstanding accomplishment in creative and analytical expression in response to literature and the world

● Awarded two years to the State All-Conference Team for Adaptive Soccer

● Awarded to the State All-Conference Team in Adaptive Softball

● Dedicated team participant and 4-year Letter Award Winner in the Minnesota Adapted Athletics Association

MorganLucas,CloudEngineer

757-525-9318 | morganlucas@runtcpip.com | Florida, USA | https://www.runtcpip.com/search/label/Projects

Cloud Engineer creating solutions in AWS and Azure, using automation and DevOps tools. Azure Fundamentals and Cisco certiﬁed.

Skills

PostGRES SQL AWS Cloud Formation Resource Management Azure Bicep Terraform AWS Systems Manager Amazon DynamoDB Virtual Networking

Projects

Securing Terraform and You: Used tfsec and rego to standardize Terraform code for AWS; Enabling us to release resources that ﬁt a certain naming convention and were also secure to the public-facing internet.

Virtual Networking in Azure: Created a new virtual network using PowerShell It has Private Endpoint Network Policies enabled and a network security group with ﬁltering trafﬁc rules to allow remote access for remote workers.

Database Migration: Conducted 2 GB data transfer from Aurora PostgreSQL Database to Amazon DynamoDB using open-source tool HeidiDB to login to the database while executing queries handling table creation, deletion, and data population..

Experience

AWS Engineer - LucasTechConsulting

JAN 2020 - PRESENT

● Leveraged Terraform and AWS CloudFormation, a YAML-based, Infrastructure as Code (IaC) language tool, to architect and manage 11 cloud resources for prototyping including:

○ Security groups for network security

○ Mac Instances conﬁgured with Instance Key for secure access

○ Creation and conﬁguration of Virtual Private Cloud (VPC) environments, guaranteeing network isolation and security

● Saved an average of 20 minutes over the course of a week by automating the schedule for patching security updates for 5 Linux EC2 instances, including downloading but not installing updates until prompted using AWS Systems Manager

● Established a secure, password-protected Amazon Aurora database with PostgreSQL compatibility, designed with inbound security group rules to control public access.

● Conﬁgured identity and access management (IAM) permissions to grant speciﬁc instance management rights within patch groups, enabling appropriate access to resources.

● Enabled secure remote access to EC2 instances by conﬁguring ﬁne-grained permissions using IAM through AWS CLI, enhancing overall security posture and adding remote access.

● Established interdependencies among resources created in Terraform, such as linking Network Interfaces to Virtual Machines within Security Groups with Security Rules for interconnectivity of resources and enhanced Virtual Machine security.

● Oversaw Amazon Machine Images (AMIs) for individual EC2 instances through the utilization of AWS Parameter Store, simplifying the process of maintaining and updating AMIs.

● Implemented tfsec to enforce custom policies and rules standardizing naming conventions for AWS S3 buckets created through Terraform

Network Engineer - LucasNetworkConsulting

DEC 2016 - DEC 2019

● Successfully integrated Symmetric TLS encryption keys to enhance data privacy and security, facilitating the optimization of SaaS email functionality within Gmail utilizing Python scripts

● Proactively resolved potential Wi-Fi infrastructure issues, eliminating the need for an overhaul through the utilization of Windows Firewall, OS X Network Utility, and Windows Reliability Monitor for troubleshooting

● Conﬁgured network connectivity by collaborating with Cisco and Juniper routers and switches using the Command-Line interface, showcasing expertise in Layer 3 routing protocols such as EIGRP, BGP, OSPF, and RIP.

● Strategized and executed the deployment and optimization of a Cradlepoint router network for testing purposes, resulting in a 40% reduction in overall setup and teardown time.

Education

AUG 2011 - DEC 2016

Gulf Coast State College - AssociatesofScienceinNetworkInfrastructure

Certiﬁcations

- CiscoCertiﬁedNetworkAssociate

- AzureFundamentals

Elliot Goldner

612.900.8890 | ellioth.goldner@gmail.com | Roseville, MN | Linkedin.com/in/elliot-goldner

PROFESSIONAL SUMMARY

Over 15 years of experience working as a dog groomer and looking for a career change. Over the years I have taken on duties outside of grooming to help various aspects of the business run such as, writing a policy and procedure manual, making changes to daily procedures, improving safety standards and social media management for the company. My attention to detail and ability to identify issues and find solutions makes me a great team member eager to learn new things and take on new roles

Multi-faceted manager with expertise in:

Project Management - Conflict Resolution - Strategic Planning - Team Leadership Communication - Process Improvement - Cost Control - Customer Service

EXPERIENCE

Grooming Manager

2020 – Present Pet Supplies Plus, Vadnais Heights

I was recruited to Pet Supplies Plus and promoted to manager within 2 months of working there because of my leadership skills and ability to identify problems and solve them.

• Spearheaded initiative to streamline the grooming education program that would save the company money and create better groomers with more hands on learning

• Maintaining scheduled appointments and ensuring accurate and efficient time management

• Train students in Paragon Grooming Program

• Candidate screening, assessment and interviewing

• Develop and implement well organized plans to achieve the company’s goals

• Provide customer service

• Managed a team of 4 groomers

• Maintaining client records

• Creating an inclusive environment that accommodates disabilities and celebrates diversity

Dog Groomer

2017 – 2020 Foxy Dogs, Minneapolis

• Created a safe environment for pets

• Maintained client records

• Processed payments

• Scheduled appointments

• General office faxes, copies phone calls and greeting clients

• Oral and written instructions for staff

• Created a policy and procedure manual

EDUCATION & CERTIFICATIONS

AAS Water Environment Technology / St Cloud Technical and Community College 2018 Deans List

Richard Nicolas

1532 Grand Ave #6

St. Paul, MN 55105

Email: rsmn722@gmail.com

Phone: (651) 271-7347

Education

Certified Scrum Master Certificate – Watermark, Bloomington, MN

Certified Professional Agile PM Certificate – University of St. Thomas, Minneapolis, MN

Certified Project Management (PM) Certificate - University of St. Thomas, Minneapolis, MN

Bachelor of Science Degree, Business Administration – California Polytechnic State University, SLO, CA

Abilities

Analytic Skills

• Extracted and compiled member complaints, appeals and grievances, identified issues, reported findings and provided solutions on how to improve upon internal processes which directly affects state and federal subsidies and funding provided to the health plan

• Provided in depth research and analysis of competitor plans establishing supplemental plans with costs and pricing, benefits, deductibles, copayments and coinsurance to be competitive in the specialty products health plan market

• Reviewed plan products for consistency and compliance with federal and state requirements for HEDIS submissions and plan certification with the NCQA

Communication Skills

• Built rapport through exceeding delivery expectations, showcasing subject-matter-expertise, consultative selling, and creative relationship building

• Managed vendor relations by telephone or mail regarding discrepancies or other problems pertaining to purchasing; investigated complaints regarding delayed shipments, damaged or substandard materials and coordinate the return of unsatisfactory items

• Established, fostered, and maintained strong relationships with day-to-day contacts at client firms regarding HEDIS Measurement data and its ultimate submission to the NCQA for certification

Problem Solving Skills

• Managed collaborative efforts with assigned clients to facilitate the best possible understanding of their business objectives and needs, thereby providing optimal solutions and achieving client satisfaction

• Developed scope of work utilizing collaborative team efforts of multiple work streams and cross-functional teams resulting in an efficient and effective work model representative of a quality health plan in the market

• Utilized technical knowledge and expertise to develop collaborative relationships with IT resources in facilitating the identification and implementation of performance and process improvements of data structure and business processing

Technical Proficiency

• Microsoft Office Suite – Word, Excel, Outlook, PowerPoint, Visio, Project, Access

• WebEx, Zoom and Microsoft Teams

• Salesforce

• SharePoint

• Peoplesoft

• SQL

• Amisys, FUSE, HIX | IKA Gateway – Billing and Enrollment, MN-ITS, Symplr

Professional Experience

Fulcrum Health – Plymouth, MN 5/2022 - Present Compliance and Operations Analyst

Support provider investigations, monitoring activities and other fraud, waste, and abuse initiatives through data analysis, coordination of provider outreach, fie reviews, etc. Provider input on risks and controls ensuring a sustained understanding of compliance requirements while maintaining independence and objectivity. Conduct initial file review for compliance with client instructions and audit elements for external requested audits meeting NCQA, State and Federal Guidance and Requirements. Coordinate implementation and monitoring of activity, including developing corrective action plans, to reduce exposure and update and correct policies and procedures. Support Credentialing and Network Management business operations teams; performing assigned tasks and reporting processes to ensure adherence to regulatory, accreditation and contractual obligations.

Carlson School of Management | University of MN – Minneapolis, MN

Program Manager [Contractor]

2/2022 - 4/2022

Participate actively in the planning and designing of programs, and also in monitoring their progress. Develop back-up/recovery plans in the case of unplanned set-backs in project delivery. Facilitate and ensure effective communication amongst functional bodies/representatives, that is, between top management team and individual project managers, and also make sure that the information/directives being passed down are diligently carried out. Oversee the facilitating and delegation of individuals to different project teams. Make sure that there is effective allocation of common resources amongst the individual projects under the program. Manage the dependency of individual projects on each other to avoid mix-ups or duplication of projects. Manage all forms of risk that may hinder the progress of on-going projects.

Preferred One – Golden Valley, MN

Business Systems Analyst

7/2021 – 12/2021

Developed and enhanced administrative systems, set up and configured new business entities and provided end user support. Analyzed and developed business specifications and suggested resolutions for moderate to complex technical problems. Developed, documented, and executed test plans for moderate to complex projects/problems. Tested systems enhancements and upgrades. Developed technical and end-user documentation. Identified and recommended business enhancements or new procedures resulting in operational efficiencies. Performed systems set-up requirements in multiple applications. Coordinated development and implementation of procedures. Prepared business for system changes

UCARE – Minneapolis, MN 11/2020 – 7 /2021

MBE Representative – Billing and Enrollment [Contractor]

Provided telephone support for inbound calls from brokers and Medicare applicants regarding the current status of their UCARE Medicare plan applications. Researched, determined and resolved issues with incomplete applications as needed to complete and approve plans for new and existing Medicare members to UCARE. Supported inbound calls which through detailed Q&A were determined to be best answered and be served by other internal UCARE departments. Processed premium transaction change requests for UCARE members and following up with forms that could not be processed because of missing or conflicting information. Impacted UCARE member records by completing requests submitted for changing their demographic information and forwarding request to next level resolution team if information seemed conflicting or questionable.

Prime Therapeutics – Eagan, MN

Operational Quality Auditor Associate – Business Services and Intelligence [Contractor]

3/2019 – 9/2020

Conduct targeted audits, quality oversight audits and post adjudication audit activities - addressing, identifying and communicating issues including root cause analysis. Support detailed targeted audit efforts including facilitating corrective action plans for supported business areas and assist in continual process improvement. Create and distribute both standard and customized reports of non-complex final post adjudication and operation oversight reports and targeted audit results. Participate and support their facilitation of client communications and meetings regarding audit outcomes, issue resolution discussions, and gap analysis. Provide overview of processes and procedures to internal / external clients during client communication.

Optum – Eden Prairie, MN

Business Operations Specialist – Risk Adjustment and Analysis [Contractor > FTE]

10/2017 – 2/2019

Interfaced with provider offices, hospitals and other facilities to gain additional information required under government agency mandates. Involved in the management of PHI in collaboration with compliance teams, data preparation, provider outreach and QA functions needed in support of Medicaid and Physician Query programs. Obtained and developed the necessary skillsets required in the Medicaid Chart Review process and in several stages within the Physician Query process achieving quality results. Developed and managed relationships with market assigned providers and facilities providing timely communication in order to drive program participation and achieve necessary productivity results.

Verscend Technologies, Inc. – Eden Prairie, MN 7/2016 - 3/2017

HEDIS Client Project Manager

Established and executed unique client plans as needed to implement software programs and related services using project management best practices. Established and maintained strong relationships with day-to-day contacts at client firms regarding HEDIS Measurement data and its end submission for NCQA certification and to CMS. Fostered solid client relationships in meeting project on-time delivery expectations and client SLAs. Provided subject-matter-expertise through the negotiation and cross-selling of additional software add-ons and reports where needed. Managed client priorities, expectations, and ensured proactive action and responsiveness to the client needs and requests with a strong attention to detail and the ability to perform QA functions within the software. Created adaptable workflows needed to work across different program types and tasks in short time periods.

UCARE – Minneapolis, MN

Compliance Analyst [Contractor]

05/2015 - 01/2016

Managed Appeals and Grievances process which included letter creation and revision for member population as regulated by federal and state requirements. Created and revised internal policy and procedure utilizing storyboards and user experience workflow tools to support future modifications and implementations. Reviewed plan products for consistency and compliance with federal and state requirements for HEDIS submissions and plan certification with the NCQA. Extracted and compiled member complaints, appeals and grievances, identified issues, reported findings and provided solutions on how to improve upon internal processes which directly affects state and federal subsidies and funding provided to the health plan.

Elk Grove Unified School District - Elk Grove, California

Senior Procurement Administrator – IT Equipment and Services, Science and Technology

04/2014 - 04/2015

Procured and purchased supplies, equipment and services in accordance with CA state and educational policies and procedures. Performed the necessary research and analytics needed to write bid specifications, proposals and formal/informal quotations for technology and science commodities and services. Owned vendor management responsibilities with primary communication through telephone or email contact the primary issue being the resolution of discrepancies or other problems pertaining to errors in product quantities or timing in delivery. Enforced vendor contract SLAs established as needed to meet the real time demands and needs of the school district. Investigated complaints regarding delayed shipments, damaged or substandard materials, and coordinated return of unsatisfactory goods.

Dignity Health - Rancho Cordova,

Compliance Analyst [Consultant]

California

01/2014 - 3/2014

Provided data analytics and operations support to the Corporate Compliance Department – Rural Clinics and Foundation Hospitals. Read, interpreted and furthered understanding of Federal and State regulatory requirements and researched and gathered data related regulatory and compliance topics creating reporting documents and databases. Involved in generating, leading, organizing, monitoring, preparing and reporting data in all aspects of compliance related matters demonstrating an effective Compliance Program and included the following: the development of education, audits, government reporting, hotline and compliance email and intranet inboxes, policy implementation, physician transactions, issue tracker, various databases and database files.

Blue Shield of California - El Dorado Hills, California

Product Implementation Analyst [Consultant]

5/2013 - 11/2013

Provided product implementation analysis in the development of specialty products health plans (dental, vision, and life insurance) to be offered by internal health plan sales and by independent insurance brokers on the open market. Provided in depth research and analysis of competitor plans in order to establish supplemental plans with costs and pricing, benefits, deductibles, copayments and coinsurance to be competitive in the specialty products health plan market. Solicited internal vendor assistance to create a report highlighted my research findings and presenting my final recommendation to management. Established QA techniques, policies and procedures and implementation strategies to accurately and efficiently process new and existing member applications through open enrollment life cycle for integration onto new company-wide systems database platform. Monitored customer utilization and developed strategies to increase online usage of the web-based application process and procedure.

Optum Insight - Sacramento, California

Project Coordinator [Consultant]

12/2012 - 04/2013

Developed scope of work utilizing collaborative team efforts of multiple work streams, cross-functional teams and outside vendor relationships needed to create a work model representative of a quality health plan in the market. Created an implementation plan and staffing model which recognized the needs of CA Exchange and state licensure filings and requirements in its developmental stages in preparation for becoming a fully functional plan in the CA health plan market. Implemented policy and procedures for health plan utilizing visual mapping tools and Visio to show step by step processes used during and after plan product introduction. Provided leadership for subject matter experts and managed a pool of resources in plan development as needed to reach milestones and deliverables critical to submission deadlines to the CA Exchange in conjunction with state licensure filings.

Medica Health Insurance - Minnetonka, Minnesota

Operations Analyst

10/2011 - 10/2012

Utilized technical knowledge and expertise in establishing a collaborative relationship with IT resources in facilitating, identifying and implementing new tools which resulted in performance and process improvements needed in the area of data structure and business processing. Developed auditing and monitoring protocols, policies and procedures and developed improvements to ensure that vendors consistently execute against legal compliance obligations always meeting critical due dates set for audits. Assisted management to ensure that the audit plans are prepared and implemented, reports are completed, budget information provided, and audit assignments are completed with management's approval. Provided leadership for a team of subject matter experts in establishing a set protocol and model of audit processes and preparedness consistent with Federal guidance and regulation exceeding set standards of compliance set forth.

MITCH CO N ZEMIUS

(651) 497-5889 | conzemius.mitchell@gmail.com | https://www.linkedin.com/in/mitchconzemius/

EDUCATION

Quantic School of Business and Technology, MBA July 2024 Master of Business Administration — Strategy and Innovation University of Minnesota - Twin Cities, BSB, Curtis L. Carlson School of Management December 2020 Bachelor of Science in Business — Management Information Systems

‣ Delta Sigma Pi Business Brother, Forbes 30 Under 30 Scholar, Tomato Can Award Nominee, LeaderShape Scholar

PROFESSIONAL EXPERIENCE

Accenture Song, San Francisco, CA April 2022 - Present Business Architecture Analyst — Build, Product Management, Software & Platforms Strategy

‣ Software, Digital Products, and Experience Platforms Management — Building strategic experiences by rewiring organizations with connected platforms and intelligence to enable customer-centric business processes and culture Financial Services, Product Manager — AFS Digital Acceleration Transformation

‣ Created 130+ user stories in Jira and UX designs in Figma progressing the evolution of building creative digital interfaces through strategic analysis, driving cross-functional collaboration, and leading sprints with a PM team

‣ Developed and enhanced existing product strategy roadmap by analyzing the overlay of current solution, applying a strategic approach to collaboration with the Design team to achieve a leaner approach and define processes High Tech Networking, Project Manager — Customer Success & eCommerce Operations Transformation

‣ Assisting Scrum PM for 3 teams of 9 (Visual/UI, UX Design, & Content Strategy) on partner as-a-service eCommerce transformation with gathering requirements, running daily sprints, & documenting processes to client

‣ Utilized Trello Software for status tracking, updating 13 initiatives daily across multiple teams to Delivery Lead

‣ Compiled and presented to client 3 streamline process solution decks on team operations for Project ReImagined Fast-Moving Consumer Goods, Scrum Master — SAP S/4HANA Implementation

‣ Led a team of 4 POs on the Record to Report team, sustaining full-momentum of project Elevate. Spearheaded the adherence of Agile principles to ensure the seamless maintenance of Vista updates, achieving 100% execution rate

‣ Leveraged SCA tools for status tracking, supporting the manager in getting project updates, tracking progress and KPIs, logging and escalating risks, issues, and dependencies. Compiled & delivered weekly status reports

‣ Collaborated with the client to manage cross-platform PMO trackers (PowerBi, Jira, SharePoint) for Vista project function and task tracking, employing complex-problem solving and teamwork skills to overcome challenges U.S. Bank, Minneapolis, MN — All-In Employee Award, Ambitious Endeavors Selectee June 2019 - March 2022 Product Manager — Global Treasury Management, Faster Payments — CPTS Officer

‣ Co-own and report monthly KPI dashboard to Head of GTM communicating current state, year-end goal & headline updates for 18 products from 30+ product managers with the use of a digital metric dashboard

‣ Intermediary between payable and receivable teams communicating technical aspects of payment product solutions using dashboards while developing ownership of E-lockbox and enhancing through sprint collaboration

‣ Promote Khoros customer engagement product solution ($150k) to facilitate payments dialogue to treasury clients

‣ Created an Automation Timeframe roadmap for executive management, facilitating Use Case launch scheduling at various optimization levels within the DT and Robotics team, and designed real-time storage capacity monitoring. Forecasted 2000+ server arrays through automated communication dashboards in Tableau & Power BI

LEADERSHIP & INVOLVEMENT

Out for Undergrad (O4U), Professional LGBTQ+ Conferences September 2018 - Present Admissions Director — Digital Conference — InVested Strategic Partner Award

‣ Led Technology Admissions for O4U’s merger between Technology and Marketing conferences, admitting over 350 students to the inaugural Digital Conference, directing a seamless student and sponsorship experience

‣ Built and launched Typeform application to achieve over 830 applicants into the O4U community to enhance professionalism & industry knowledge while realizing value of embracing authenticity in the workplace Digital Transformation Director — Strategic Operations Team, Product Owner, Facilitator & Volunteer

‣ Owned and independently executed the integration of the Getro Job Board into the organization's infrastructure, enhancing the digital experience for both Alumni and Students — 75,000 jobs across 190 sponsors

‣ Collaborated with 5 directors overseeing new streamlines across 3 conferences for a seamless, integrated experience with HubSpot & GoogleSuite to enhance professionalism, build knowledge, and create connections

F3-517 Priestman Street Fredericton, NB E3B 3B6, Canada

EMPLOYMENT

Software Developer

Github://marufnsu LinkedIn://mrahman111

IBM Canada Ltd.

(506) 471 - 4698

mrahmanm92@gmail.com

July 2021 – Sept 2023

• Collaborated on QRadar, a widely used SIEM product with a multi-million user base and a million lines of backend code, spanning desktop and cloud-based infrastructure

• Investigated and promptly resolved over 150 high-priority customer-facing defects, reducing support calls with Java, Python, Go, and Bash

• Developed customized tools to automate repetitive development tasks to enhance team efficiency with Terraform, Vagrant, and Gradle.

• Played a key role in a project-wide initiative to transition our product to a new operating system, while overseeing fellow developers work.

• Troubleshooted automated test failures with fixes and enhancements to testing frameworks in Groovy, Java, and Python.

• Designed comprehensive test suites on TestRail and executed approximately 40% of regression testing scenarios before each major release

• Guided new hires in learning the processes and tooling used by my team.

Software Developer

IBM Canada Ltd.

Jan 2020 – Dec 2020

• Investigated, documented, researched, designed, and implemented solutions for over 50 product defects and stories within a Security Information & Event Management (SIEM) product.

• Demonstrated proficiency in managing large-scale projects with stringent deadlines, leveraging skills in Java, JavaScript, and PostgreSQL.

• Acquired familiarity with a range of technologies, including the Jenkins CI/CD pipeline, Kafka, Spark, JIRA, Prometheus, Artifactory, and VMware.

• Practiced Agile development methodologies, such as Scrum, to enhance project efficiency

• Assisted the QA team by improving over 20% of existing Selenium tests written in Java, resulting in significant time savings

Research Assistant

IBM CASA Research Lab

• Conducted extensive research on Java compilers for different architectures with millions of lines of code.

Sept 2018 – Aug 2019

• Developed and integrated approximately 12 modules of OMR and OpenJ9 into the original IBM codebase in C++ for ARM64 architecture.

• Built, cross-compiled, and rigorously tested all developed modules using Docker and xDocker.

• Learned about IBM’s OMR technology and OpenJ9 for different platforms like X86, Power, ARM (ARM32 & ARM64).

QA Automation Engineer

Raven Systems Ltd, Bangladesh

• Designed innovative test cases and meticulously documented them for over five different products.

• Automated test cases for web and mobile applications (Android and iOS) using Selenium and Appium in Java.

• Conducted various manual testing types, including smoke, regression, sanity, functional, and integration testing.

• Prepared comprehensive documentation and tracked tests using Trello for the developed products.

EDUCATION

Masters - Computer Science University of New Brunswick, Canada

CGPA: 3.80/4.30

Bachelors - Computer Science

CGPA: 3.36/4.00

SKILLS

North South University, Bangladesh

• Languages: Python, Java, C++, JavaScript, Bash, Gradle, Groovy, PostgreSQL, MySQL, NoSQL

July 2016 – Aug 2018

Sep 2018–Dec 2020

Jan 2011–Dec 2015

• Technologies: AWS (EC2, S3, VPC, I AM etc.), Git, Jenkins, Jira, Confluence, Pipelines (Jenkins, GitLab), Docker, Artifactory, TestRail, Selenium, Spock Framework, Postman, Playwright, Trello, Visio, Unix System, VS Code, IntelliJ, Vagrant, Terraform, Kubernetes

• Concepts: Object Oriented Programming, REST API, Functional Programming, Distributed Systems, Agile Methodologies, Backend Development, Cyber Security, Data Structure and Algorithm, High Availability, Networking Concepts, Debugging, Code Review, Cloud Computing, Software Testing, Design Pattern (MVC), Documentation, Kafka, Spark PROJECTS

E - Commerce website with auction facility (2015): Developed a web application as our University Final Year Capstone Project which introduced gold coin concept in auction with cashback policy and demonstrated the beta version of the website using MeteorJS for backend, Bootstrap for design, and MongoDB for database.

REFERENCE

Dave Bolton

Software Development Manager

IBM Canada Ltd.

Email: dave.bolton@ca.ibm.com

SHYAM KUMAR

Durham, North Carolina | 984-944-9182 | duke.kumarshyam@gmail.com | LinkedIn

SUMMARY

Results-oriented professional with expertise in hands-on data-driven decision-making. Committed to driving business growth and improving operational efficiency. Demonstrated ability to collaborate cross-functionally to fuel strategic objectives. Available to start immediately and open to relocation anywhere in the US for an onsite/hybrid/remote role.

EDUCATION

Duke University | Durham, USA

Master of Engineering Management, GPA: 4.0

Aug 2022 – Dec 2023

• Coursework- Product Management, Marketing Strategy, Design Thinking, Negotiations, Consultative Sales, Finance

• Honors: Won Duke MEM Executive Challenge (1/36 teams), MEM Case Competition (1/60 teams), and Wordseye startup pitch

National Institute of Technology Tiruchirappalli | Tiruchirappalli, India

Bachelor of Technology, Instrumentation and Control Engineering (Honors), GPA: 4.0

Jul 2017 – May 2021

• Coursework- Product Design and Development, Artificial Neural Network, Operations Management, Statistics, Economics

• Honors- MITACS Globalink scholarship for research study in Canada as one among the top 2% of 4000 International applicants

PROFESSIONAL EXPERIENCE

Novartis, US-Sandoz | Associate Analyst | Hyderabad, India

Jul 2021 – Jul 2022

• Built field analytics and reporting SaaS dashboards to track critical KPI metrics enabling business stakeholders to make datainformed decisions and reducing analysis time by 30%

• Spearheaded the roll-out of the NLP-based artificial intelligence tool Tellius, providing training to team members and identifying new product capabilities that improved the team’s efficiency by 20%

• Devised incentive compensation strategies for 70+ sales associates, and efficiently planned the timely release of scorecards

INTERNSHIP EXPERIENCE

The Verse | Product Management Intern | Berkeley, USA

Jun 2023 – Aug 2023

The Verse is a Mental health video game startup building digital experiences to improve well-being, focusing on philosophy and art.

• Partnered with founders to shape a vision for "Karma" and identified, defined, and prioritized prosocial features and requirements

• Streamlined product execution by integrating competitive analysis, feedback from stakeholders, and trend assessments into the scrum roadmap, ensuring unique product positioning

Bloom AI | Product Strategy Consultant Intern | Durham, USA

Sep 2022 – Dec 2022

Bloom AI is a decision intelligence startup that provides insights-as-a-service solutions, enabling automated analytics.

• Presented business model canvas and recommendations to the executive team for business development and product-market fit

• Conducted user research, analyzed market trends, and interviewed data enthusiasts to envision a 5-year product strategic direction based on unmet customer needs

PROJECTS

GardenGig: Plant Care Application | Product Conceptualization

Aug 2023 – Dec 2023

• Crafted an end-to-end strategic plan with market research, product design, and AI personalization for the digital plant care space

• Directed the full project lifecycle from concept to execution, including partnership development, and technological integration, and created a multifaceted go-to-market strategy, setting a benchmark for innovation

Automatic Drainage Cleaner System | Product Design and Development

Aug 2020 – Dec 2020

• Collaborated with cross-functional teams to create product specs for an affordable electromechanical system with IoT devices

• Drove user-centricity by conducting 15+ interviews, creating personas, and mapping customer journeys to tackle pain points

LEADERSHIP

Lead Customer Associate, Duke University Venues and Production Management Team | Durham, USA Sep 2022 – Dec 2023

• Supervised 140+ shows, oversaw box office ticketing services, trained students, and directed front-of-house operations

Team Leader, Festember Workshops and Informals Team | Tiruchirappalli, India

Dec 2019 – Mar 2021

• Led a team of 80+ students executing new initiatives for the national-level cultural festival, having a footfall of 10000+ people

• Organized the International Rolling Reels film festival for budding filmmakers with over 250 participants from 8 countries

Marketing Manager, Pragyan Marketing Team | Tiruchirappalli, India

May 2019 – Apr 2020

• Secured partnership with a title sponsor for the techno-managerial event, resulting in a 20% increase in funding

• Forged alliances with 15+ sponsors, leveraging innovative marketing strategies for a 5x increase in customer interaction

SKILLS AND INTERESTS

• Technical: SQL, Advanced Excel, Agile frameworks, Jira, Alteryx, Qlik, Tableau, Power BI, Python, Figma

• Business: Cross-Functional Leadership, Project Management, Prototyping, Storytelling, Data Analysis

• Interests: Policy enthusiast, Passionate about the role of arts in shaping society, Volunteer for Durham Bike Cooperative

AL AQSAA KAZI

COMPUTER PROGRAMMER

SUMMARY STATEMENT

aqsakazi1202@gmail.com 2899812195

https://www.linkedin.com/in/al-aqsaa-kazi/ https://github.com/kaziala

Eager soon-to-graduate with leadership experience and a robust programming foundation in Python and Java. Thrive in dynamic settings, adept at strategic problem-solving and fostering inclusivity. Committed to driving organizational growth and enhancing stakeholder experience through effective communication and continuous learning. Ready to bring energy and dedication to a role that values creativity, collaboration, and innovation in a dynamic tech environment.

TECHNICAL SKILLS

Programming Languages: Java, Python, C#, C

Operating Systems: Windows, Mac OS, Linux

Applications: Visual Paradigm, MySQL, Microsoft Excel, Figma, NoSQL, Amazon Web Services AWS CloudFormation, MS Azure

Quality Assurance & Web Technologies: JUnit, HTML, CSS, Google AngularJS

Project Management & Collaboration: Skilled in Agile and JIRA for streamlined project execution and collaboration.

EDUCATION

Diploma in Computer Programming

Sheridan College | Oakville Expected: Apr 2024

Program Cumulative GPA: 3.0+

WORK EXPERIENCE

Customer Service Representative/Helpdesk Support SSU | Oakville, On Dec 2023 - Present

• Guided students to the right contacts and facilitated account setups, ensuring a seamless experience.

• Addressed software issues promptly, providing tailored solutions for individual needs.

• Managed diverse responsibilities with precision, ensuring a smooth workflow in a dynamic environment.

Project Management/Sales Associate Specialist PIXIE & PEXELS Mar 2022 - Oct 2022

• Met and exceeded sales targets within specified deadlines, showcasing strong project management skills.

• Maintained composure under pressure, ensuring positive outcomes in challenging circumstances.

• Utilized JIRA extensively for project tracking, organizing sprints, and managing tasks and priorities, leading to a 20% increase in project delivery efficiency.

VOLUNTEER EXPERIENCE

Megabyte Mentor

Sheridan College Nov 2023

Vice President Toastmasters Club Apr 2023

Bipinjot Kaur Hara

bkhara@uwaterloo.ca | +1 (647) 400-2469 | Toronto, Canada | www.linkedin.com/in/bipinjot-kaur-hara/

EXPERIENCE

Software Developer, BMO Capital Markets

July 2023 - Present

• Managed and organized source code management using GitHub to streamline collaboration among cross-functional Agile teams, resulting in a 25% increase in code quality and faster development cycles

• Automated software delivery processes, ensuring efficient error-free deployments by integrating CI/CD pipelines for the GitHub repositories with Azure Devops.

• Led the transition to Agile software development methodologies and championed the adoption of Test-Driven Development (TDD) practices with JUnit, resulting in a 30% improvement in code quality.

• Mentored a team of 2, to deliver scalable server-side programming solutions for the order management team.

Full-Stack Developer, nanopay Corporation, Canada

Jan 2023 – May 2023

• Independently contributed to user stories by redesigning layouts, developing new components, and enhancing existing components.

• Implemented JWT authentication across all development environments, significantly bolstering security protocols and reducing vulnerability risk by 40%, while ensuring compliance with industry standards.

Full-Stack Development Intern, Palitronica, University of Waterloo

May 2022 - Dec 2022

• Developed C# MVC microservices application for monitoring and maintaining the devices and performance logs, with React.js user interface consuming Azure cloud-hosted JSON RESTful API Web Services

• Implemented test driven development for project to code error-free maintainable code. It reduced the manual testing effort by providing over 75% code coverage.

Software Development Intern, Consulero, Canada Jan 2022 - May 2022

• Collaborated with cross-functional teams to gather and analyze requirements, develop technical specifications, and deliver high-quality software solutions for the clients.

• Utilized Confluence and JIRA for project documentation, task tracking, and agile project management.

Associate Software Developer, Accenture, India Oct 2019 - Jun 2021

• Spearheaded a team of 3 developers in designing and implementing scalable web applications using modern technologies such as Maven, Java Spring microservices, Hibernate and React.js.

• Refactored the Cobol Mainframe Batch architecture to Java Spring Batch using REST APIs, Java Spring with AWS Cloud Database and Jenkins CI/CD, accelerating the performance time by 56%.

PROJECTS

Transaction Server (BMO eFX Tech)

• Restructured the middleware of eFX Tech to mimic microservice approach. This served as middleware synced with message queues (IBM MQ) with Log4J logging utility. It was locally hosted on Apache Tomcat

• Led deployment of backend and frontend components on the Linux servers in production with ServiceNow.

Anvil (Palitronica)

• Created interactive user interfaces with React.js, leveraging components, props, and state management to enhance usability and functionality.

• Built a secure and scalable backend infrastructure using C#/.NET, handling authentication, and API integrations.

• Deployed the application to cloud platforms (Azure) using CI/CD pipelines for automated build, testing, deployment.

Order Management System

• Developed a full-stack app with Spring MVC integrated with React.js to render CRUD operations efficiently.

• Integrated a relational database (MySQL) with the backend using Spring Data JPA.

• Implemented error handling by implementing unit and integration testing. Utilized logging mechanisms (log4j) to track and address issues proactively, improving system reliability.

EDUCATION

Master’s of Engineering, Computer Engineering

Specialization - Machine Learning & Artificial Intelligence

Sep 2021 – Dec 2022

GPA: 3.9/4.0 University of Waterloo

Bachelor’s of Engineering, Computer Science

Aug 2015 – Jun 2019 Guru Nanak Dev Engineering College

GPA: 4.0/4.0

SKILLS

Languages/ Databases: Java, C#, C++, Python, R, MySQL, OracleDB, MS SQL Server, PostgreSQL Web Technologies: HTML5, CSS, JavaScript, React.js

IDE: VS Code, PyCharm, STS, Anaconda Navigator, Jupyter Lab, IBM RAD, MS Office Version Control Tools: Jira, Git, BitBucket, IBM Rational ClearCase Frameworks: Spring MVC, Spring Boot, ASP .NET Framework, Flask Machine Learning: Numpy, Pandas, Scikit-learn, Keras, TensorFlow, Matplotlib, Seaborn, NLPs

JONATHAN RICHELSEN

jrichelsen@gmail.com ❖ +1 952-250-3324 ❖ Minnetonka, MN ❖

WORK EXPERIENCE

Volunteering: Westonka Food Shelf & Humanity Alliance

Amazon Robotics

linkedin.com/in/richelsj

2021 NOV - PRESENT

2016 JUN - 2021 NOV

▪ Amazon Robotics develops, manufactures, installs, and operates robotic equipment within Amazon warehouses

Software Development Engineer 2: 2018 OCT - 2021 NOV North Reading, MA / REMOTE

▪ Designed and oversaw implementation of warehouse simulation configuration system (4 developers)

▪ Assisted in qualification of novel machine learning robotic path-planning algorithms via simulation

▪ Designed and oversaw implementation of simulation output query system for AI interface to model warehouse behavior (Typescript, AWS)

▪ Reviewed company-wide correction-of-errors reports for reliability improvement opportunities from software operational perspective

Software Development Engineer 1: 2016 JUN - 2018 OCT North Reading, MA

▪ Designed/developed robotic warehouse simulator software (Java) for use designing Amazon warehouses

▪ Modified robotic warehouse simulator to simulate package sortation buildings

▪ Developed network simulation solutions to emulate 20+ microservices in a deterministic simulation

▪ Maintained suite of integration tests to automatically qualify updates in component microservices

Optum

2015 SUMMER

Software Development Intern Eden Prairie, MN

▪ Created Java EE web application to generate test data for TRICARE healthcare systems

▪ Implemented healthcare eligibility logic to ensure test users are well-formed

Gotham Digital Science

2014 FALL

Software Development Intern London, UK

▪ Created Node.JS application to visualize file transactions between clients and external entities

▪ Used above application to identify potential clients, presented to C-suite

EDUCATION

University of Notre Dame

2012-2016

B.S. Computer Science (3.7 Major GPA) South Bend, IN

SKILLS

▪ Programming Languages: Java, TypeScript, Python, SQL

▪ AWS Technologies: DynamoDB, S3, Cloud Development Kit, Lambda, RDS, SNS, SQS

▪ Software Development: Git, Code Review, IntelliJ, VSCode, Continuous Integration, Agile, Kanban

▪ Architecture: Infrastructure-as-Code, Software Release Automation (i.e. Pipelines)

▪ Soft Skills: Technical Writing, Presentation, Statistical Analysis, Project Management

VOLUNTEER EXPERIENCE

Westonka Food Shelf

▪ Coordinate and collect 60,000lb of surplus food from grocery stores and restaurants

2021 NOV - PRESENT

▪ Manage shelf stocking and provide attentive customer support during operational hours

Humanity Alliance Charity Meal Delivery

▪ Pick up 120,000lb of surplus produce at Minnesota farms and greenhouses

▪ Lead meal cooking, packaging, and last-mile delivery operations

2021 NOV - PRESENT

Megan Byrd (she/her)

Nashville, TN | meganbyrd22@gmail com | 847 594 2910

GitHub | Portfolio | LinkedIn

RESUME SUMMARY

Ambitious, innovative professional seeking to use technical and soft skills to deliver positive experiences for end users Looking to leverage my problem-solving skills and build upon my 6+ years of customer service experience in the wellness space by transitioning into a software development role and meet the challenges in delivering excellent user experiences.

TRANSITION TO TECH

In order to transition into the tech space I’ve worked through a curriculum developed by a trusted mentor with 10+ years of experience in IT consulting and Solutions Architecture Within 6 months, I completed six courses spanning various languages and technologies(listed below). I gained valuable hands-on experience working on a collaborative tech squad to launch a live website in 13 weeks. I continue to add tools to my tech tool box and am seeking to further my learning journey so I can become a great full stack developer

Tech Skills: Javascript, React, Go, Python, Kubernetes, AWS

PROJECTS

Cherry on Tech - EquiVate App

September 2023 - Present

● As a developer within an agile team, contribute to the development of EquiVate app - an app built to assist HR teams navigate and improve the employee experience as it pertains to imposter syndrome in the workplace. Develop code based on Jira assignments of user stories Participate in daily stand up meetings, squad meetings, sprint reviews and work asynchronously with squadmates

● Features Owned: Signup, Login and Logout Capability (Firebase auth), Automatic email (EmailJS), Dashboard* in progress (Firebase Firestore), Style for Assessment Creation flow, Home page

● Skills: React, Tailwind UI, Agile, Jira, Figma

● *MVP completed December 2023, continuing to add and fix features

*Below projects were completed as part of The Odin Project, Fundamentals course Rock, Paper, Scissors

Completed December 2022

● Built a simple rock, paper, scissors game to practice Javascript skills. User plays against the computer by clicking a button to choose rock, paper or scissors. A winner message is displayed and the score is kept up to 5 points and then displays a round winner

Etch-A-Skecth

Completed December 2022

● Built an etch-a-sketch to utilize Javascript skills Created a grid with flexbox and added event listeners that filled in the color of the box when the mouse entered the box Users can create a new grid by clicking a button and entering the size of the grid they would like Calculator

Completed January 2022

● Built a calculator to implement Javascript skills Harnessed CSS skills to create the GUI and Javascript skills to take user input and compute based on user selections

EDUCATION

B S Exercise Science ० Belmont University ० Nashville, TN ० May 2015

Software Development, Cloud Computing and IT Mentorship ० August 2022 - Present

Girls in Tech Nashville Mentorship ० August 2023 - Present

Tech Coursework:

React:

● Learn React - Scrimba ० In Progress

Megan Byrd (she/her)

Nashville, TN | meganbyrd22@gmail com | 847 594 2910

GitHub | Portfolio | LinkedIn

AWS:

● Exam Prep Enhanced Course: AWS Certified Cloud Practitioner by AWS ० In Progress

● Ultimate AWS Certified Cloud Practitioner by Stephane Maarek - Udemy ० Completed September 2023

● AWS Cloud Practitioner Essentials by AWS ० Completed September 2023

● AWS CLoud Quest: Cloud Practitioner by AWS ० Completed September 2023

● Ultimate AWS Certiﬁed Solutions Architect Associate by Stephane Maarek - Udemy ० Completed March 2023

Linux:

● Introduction to Linux - The Linux Foundation ० Completed May 2023

Docker & Kubernetes:

● Docker and Kubernetes: The Big Picture by Nigel Poulton - Pluralsight ० Completed April 2023

● Kubernetes for Absolute Beginners - Hands On by Mumshad Mannambeth - Udemy ० Completed February 2023

IT:

Go:

● IT Support Technical Skills Helpdesk by Kevin Apolinario - Udemy ० Completed March 2023

● Learn Go - Codecademy ० Completed February 2023

● Go: The Complete Developer’s Guide by Stephen Grider - Udemy ० Completed February 2023

Python:

● Learn Python 3 - Codecademy ० Completed January 2023

● Modern Python Live Lessons: Big Ideas and Little Code in Python by Raymond Hettinger ० Completed January 2023

Javascript

● Learn Javascript - Codecademy ० Completed January 2023

● The Odin Project Foundations Course (HTML, CSS, and Javascript) ० Completed December 2022

EXPERIENCE

Ingram Content Group ० LaVergne, TN June 2019–present Wellness Center Manager

● Completely digitize operations via CRM software, document detailed guides and best practices for utilization

○ Implement MindBody software for member check-in (via iPad) and facility booking (via mobile app)

○ Deliver monthly and annual reports and presentations regarding utilization and bookings and document reporting process

○ Develop Microsoft SharePoint site to act as hub for all virtual programming and services

● Provide member support via email and in-person regarding beneﬁts app troubleshooting and wellness resources

○ Develop annual business plan to outline monthly content creation and distribution

■ Receive 99% overall satisfaction for all programs and services

More Than Coaching ० Hermitage, TN May 2019–present Wellness Coach, self-employed

● Utilize AirTable, Facebook Business Suite, Wix Store and other technologies to manage clients, content creation and coaching services

● Develop program curriculum and all related documents to support program objectives

○ Create and distribute detailed instructions for utilizing supplementary learning platform to clients

● Document all business operations and processes to ensure adherence to core values and mission

HealthFitness ० Nashville, TN September 2017–June 2019 Program Manager (Aramark)

● Created operations manual to highlight facility policies & procedures

● Managed operations of ﬁtness center and documented training instructions for all job functions

● Implemented monthly programming according to annual business plan including health promotion, bulletin boards, non-member outreach and member check-in challenges

(320)290-5322

SifOberon

sifoberon@gmail.com

www.linkedin.com/in/sifoberon they/them

Software Developer & Performing Artist with a passion for equity work & the Tech for Good movement

SummaryofQualifications

● StrongtechnicalskillsinPython,Django,JavaScript,HTML,CSS,andmore.

● 1yearexperienceworkinginagileworkflow

● 10yearsofteaching&directing,withstrongcommunication,organization,&leadershipskills.

● 10+yearsofliveperformance,publicspeaking,andcreativeproblem-solvingunderpressure.

Skills

Languages:Python,Java,JavaScript/TypeScript,KotlinforAndroid,SQL,Neo4j Frameworks&Libraries:Django,Angular,React,Vue,Node.js,Spectator

WebTechnologies:HTML,CSS

VersionControl&DevOps:Git,GitHub,GitLab,AzureDevOps,JIRA

IDEs&Other:IntelliJ,VSCode,PyCharm,Linux

Experience

SoftwareDeveloper,WestwoodProfessionalServicesMinnetonka,MN June2023–Present

● BuildwebapplicationsinPython/Djangotostreamlinepower&renewablesengineeringwork.

● Writetickets&acceptancecriteriaforself&teamtoprovidefocus&clarityonprojects.

● Createdocumentationforengineeringprocesses,&setuptestingpipelinesinAzureDevOps.

SoftwareEngineerIntern,WestwoodProfessionalServices Jan.2023–June2023

SoftwareEngineerIntern,LogicGate:Chicago,Illinois(Remote)

May2022–Aug.2022

● DevelopednumberformattingfeatureinTypeScript&AngularforLogicGate’sapplication.

● CollaboratedwithasmallteaminanagileenvironmentusingtoolssuchasGitLab&JIRA.

● WroteunittestsusingSpectatortoensureareliableapplication.

StudentResearcher,ResearchExperienceforUndergraduates

June2021–Aug.2021

UniversityofMinnesota,ComputerScience&Engineering Minneapolis,MN

FacilitatingTransgenderIdentityConsolidationwithVirtualReality/EvanSumaRosenberg

● WorkedwithinUnity/C#tocreatefutureprototypes,collaboratedwithteamtoplanversions

● Builtasurveyfordatacollectiononpotentialappusesandusers,submittedforIRBapproval

Education

MinneapolisCommunity&TechnicalCollege

A.A.S.SoftwareDevelopment

AndroidMobileApplicationDeveloperDiploma

December2022;Minneapolis,MN

GPA:4.0

Certificates:JavaDeveloperCertificate,WebDeveloperCertificate,Info.TechFundamentals

Honors:NationalScienceFoundationS-STEMScholar(2020-2022)

PhiThetaKappaInternationalHonorSocietyMember(2021-2022)

UniversityofMinnesota,Duluth

BachelorofArts,Theatre,musicminor

May2016;Duluth,MN

GPA3.7

Honors:Graduatedcumlaude,Dean'sListforAcademicExcellence

Activities&CommunityInvolvement

President,ComputerClubOctober2020–Jan.2022MinneapolisCollege

ISMAIL RAGEH

IRageh@dal.ca | 902-402-3766 |linkedin.com/in/ismail-rageh/ | Halifax, NS

EDUCATION

Dalhousie University

Bachelor of Science in Computer Science

TECHNICAL SKILLS

Programming: Python, Java, C, SQL, HTML, CSS, JavaScript, MATLAB, Bash, and PowerShell.

Networking: Routing, Switching, TCP/IP Protocol Suite, and Wireshark.

Libraries/Binaries: os, sys, Netmiko, Pandas, NumPy, Pthreads, john, wfuzz, gobuster, tcpdump, burpsuite.

Sep 2019 - Dec 2023

Other: Agile SDLC,Communication Skills, MS Access, Excel, Git, Tableau, Linux, Unix Systems, and Object-Oriented Programming.

EXPERIENCE

SolutionInc Ltd | Technical Support Engineer Co-op| Halifax, NS

Sep 2022 – Dec 2022

• Staged SolutionIP servers for deployment in production environments by installing necessary Linux configuration files

• Delivered comprehensive client-side support for SolutionInc products, ensuring proper operation of SolutionInc products at client sites.

• Utilized Ruckus SmartZone network controllers to efficiently manage and scale SolutionInc networks.

Raya Information | Network Engineer Intern | Cairo, Egypt Jun 2022 – Aug 2022

• Deployed virtual machines on Raya servers using VMWare Hypervisor, providing custom runtime environments for other software development teams in Raya.

• Assisted in the installation of servers in Raya’s data center, including mounting storage devices, and creating Logical volumes, increasing the scale of Raya’s data center, and allowing for projects requiring further computational demand.

• Developed Python scripts using libraries like Netmiko to facilitate remote SSH connections

PROJECTS

Process Scheduler Jun 2023- Aug 2023

C, Multithreaded Programming, and Unix/Operating Systems

• Developed an algorithm to simulate popular process scheduling algorithms including FCFS, RR, and more.

Rock, Paper Scissors Network Application May 2023 - Jun 2023 Python, os, sys, and TCP/IP

• Developed a script in Python, to simulate a game of rock, paper, and scissors between a server and a client.

Barter Trading Platform, SE Project Sep 2021 - Dec 2021 Android Studio, Agile SDLC, Java, and Test-Driven Development

• Developed a barter trading platform on Android Studio.

SDSS – Stellar Classification, ML Project Sep 2023- Oct 2023 Sklearn, Ensemble Algorithms, Exploratory Data Analysis, and Data Preprocessing

• Developed a model capable of identifying celestial objects based on their spectral properties. Available via https://colab.research.google.com/drive/1sguJX-dEVTm9UmvfF8o6jN1ZFr4JtQDA?usp=sharing

VOLUNTEER EXPERIENCE

Together@Dal Program | Peer Mentor | Halifax, NS Jul 2020 – Apr 2021

• Mentored students during the remote academic year and introduced them to various resources and supports.

Dalhousie Cybersecurity Society| Society Member | Halifax, NS Sep 2022 – Dec 2022

• Collaborated in various society events and took part in CTFs via HackTheBox platform.

Evyn Bishop

www.linkedin.com/in/evyn-bishop ▪ (she/they)

EDUCATION

University of Minnesota, Carlson School of Management

Management Information Systems & International Business B S B Spanish Studies Minor

SEPTEMBER 2021 - MAY 2025

GPA: 3.68 / 4.0

EXPERIENCE

Carlson School of Management, Minneapolis Part-Time Mailroom and Security Attendant

SEPTEMBER 2022 - PRESENT

- Collaborate with Carlson students and faculty of all business functions to solve administrative issues

- Organize mail and oce materials to deliver items in a timely manner

Daikin Applied, Plymouth — Summer Internship

Sales Operations Data Analyst

MAY 2023 - AUGUST 2023

- Gained proﬁciency in Excel and Power BI creating various reports and analyses of sales operations

- Worked eectively with mentor and peers creating a ﬁnal Margin Analysis capstone report in Power BI

- Used skills learned on-site to create an Analytics Bootcamp, teaching others at Daikin the power of various analytics tools

Target, Minnetonka Part-Time Guest and Service Advocate

FEBRUARY 2020 - MAY 2023

- Communicated professionally with customers and vendors on the phone to solve a variety of problems

- Learned various positions to become well-rounded in Target operations to receive the 2022 Performance Award and “Deliver Exceptional Outcomes” in performance review

ORGANIZATIONS

Major Network Mentor

MARCH 2024 - PRESENT

- Oer advice to mentees about choosing a major and career

- Provide a welcoming space for underclassmen to foster DEI in Carlson

RELEVANT PROJECTS

Standard Margin Final Capstone Daikin Applied

- Create a Power BI centralized standard margin report to aid in pricing decisions for the Executive Team and Sales Operations

20 Tonka Bay Lane Excelsior, MN 55331 (952) 999-6323

bisho296@umn.edu

HARD SKILLS

- Power BI - Power Query

- Python - Pandas

- MySQL - Excel

- R Studio - Visio

- Microsoft Oce - Google Workspace

SOFT SKILLS

- Decision Making - Problem Solving

- Ambitious - Analytical

- Flexible - Outgoing

- Strategic - Resilient

AWARDS

Dean’s List

Fall 2022 & 2024, Spring 2023

Cumulative GPA above 3.66

Platinum Bilingual Seal in Spanish

Score Advanced on Spanish Fluency Exam 5 on AP Spanish Language & Culture

Caring Youth Award

Nominated by ResourceWest for over 100 hours of volunteer service

LANGUAGES

Native Language: English

Fluent: Spanish

FUTURE CAREER INTERESTS

- Cybersecurity Specialist

- Systems Analyst

- Database Manager

- IT Project Manager

PERSONAL PROFILE

I am a community organizer, political advocate and legal professional with a proven track record of effectuating policy change and movement building across the world

I have dedicated my professional, academic and personal time working with historically excluded communities globally in the fight for human rights and the propagation of access to justice.

Since moving to Minnesota in 2022, I have established myself as a respected movement leader in the fight for Trans health and Liberation.

SKILLS

Leadership & Decision Making in high pressure environments.

Public Communication and Strategy

Human Rights Advocacy and Policy Expertise

Effective and Sustained Coalition Building and Community Engagement

Legislative Analysis, Legal Reasoning & Research

AWARDS

Social Justice Award 2024

SEIU Healthcare MN& IA

ASH TIFA

CONTACT INFORMATION

+1 (845) 413-6079

ash nyc93@gmail com

MOST RECENT WORK EXPERIENCE

MAY 2023 - JULY 2024

LEGAL SERVICES PROGRAM COORDINATOR | RAINBOW HEALTH

Support and oversee the daily coordination of Rainbow Health’s legal services program, serving over 250 clients in my first year: including specific services and referrals for HIV+ and Ryan White eligible clients, and trangender and nonbinary clients Recognized as Legal Services State Support’s Featured Advocate of July 2024

Collaborate with state and local lawmakers to draft and pass legislation, such as the Gender Affirming Care Act, that expands access to gender-affirming care and addresses discriminatory practices. Engage with legislators, policy advocates, the office of the Attorney General, and healthcare stakeholders to advocate for systemic changes that improve access to care at local and state levels

Organize the annual All Gender Health Conference, bringing together experts, advocates, and community members to share knowledge and strategies for advancing gender-affirming care. In the first year of organizing the conference, attendance more than doubled from the previous year, reaching nearly 250 participants, and featured such experts as David Brown, Legal Director at TLDEF and Dr. Jesse Ehrenfeld, President of the American Medical Association. Organize and run recurring statewide Name Change clinics to assist individuals in navigating the legal process of changing their names to align with their gender identity This includes name change clinics in Minneapolis, and the first ever name change clinics hosted in Duluth and Rochester, MN Each clinic averages 30-40 attendees, helping hundreds of transgender and nonbinary people through this process per year.

Establish and maintain strong, effective partnerships with legal clinics, community organizations, and other stakeholders to enhance support services for transgender individuals navigating legal and healthcare systems. Serve as an external spokesperson for Rainbow Health at conferences and panel discussions, including HRC’s Time to Thrive Summit Represent Rainbow Health through conducting interviews, podcasts, and other events to promote awareness of gender-affirming care issues and advocate for policy changes

EDUCATION HISTORY

BACHELOR OF CIVIL LAW - INTERNATIONAL University College Cork | Cork, Ireland | 2015- 2019

LLM - LAW IN A GLOBAL CONTEXT Université de Montréal | Montréal, Canada | 2017 – 2018

MEMBERSHIPS & AFFILIATIONS

MNTIRN- MN Trans & Intersex Resource Network

National Trans Bar Association

Protecting Affirming Care for Trans youth (PACT) Coalition

Trans Health Provider Group MN

Serving Transgender/Gender Diverse Individuals (MN/SD)

Law 4 Black Lives

National Lawyer's Guild

NYC for Abortion Rights

REFERENCES

Phil Duran, Rainbow Health Director of Advocacy & Community Engagement

612 590-2343

Zachary Albun, Advocates for Human Rights Legal Director

612 252-4444

Rep Leigh Finke, MN House of Representatives, State Representative

651 587-5720

ASH TIFA she/her

GRASSROOTS ORGANIZING EXPERIENCE

JANUARY 2021 - JUNE 2022

COMMUNITY ORGANIZER, LEAD LEGAL ADVOCATE | ENDQI NY

Drafted legislation, conducted research, wrote Op-Eds and led educational initiatives to garner support among the public and state legislators to end the legal doctrine of qualified immunity.

Collaborated with other criminal justice reform campaigns and organizations as part of a broader police and prison reform coalition, building strong, effective, and enduring relationships to advance the reform agenda..

JUNE 2020 - JUNE 2022

COMMUNITY ORGANIZER, COFOUNDER | RIDERS 4 RIGHTS

POLITICAL ENGAGEMENT TEAM LEAD

Developed a support framework to endorse and elect city council candidates

Organized sustained volunteer efforts through canvassing, engaging the community, and maintaining strong connections with local progressive NYC city council candidates, including Chi Osse (BedStuy), Sandy Nurse (Bushwick), and Kristin Richardson Jordan (Harlem), along with their constituencies

Established and leveraged relationships with local, state, and federal elected officials in coordination with other political organizations such as the Working Families Party, Sunrise Movement, and DSA to build political power for disenfranchised New Yorkers

MIGRANT JUSTICE WORK EXPERIENCE

OCTOBER 2022 - MAY 2023

LEGAL SERVICES NAVIGATOR | ADVOCATES FOR HUMAN RIGHTS

Support the long-term resettlement of immigrants and refugees in Minnesota by establishing strong, effective relationships with a caseload of 80+ Afghan evacuees and help them navigate legal resources and services, including interviewing and completing applications for asylum status, which were later granted by USCIS.

Serve as a liaison between organization attorneys and staff, pro-bono attorneys, partners, resettlement agencies, and clients.

MARCH 2022 - JULY 2022

REFUGEE RESETTLEMENT NAVIGATOR | CAPI USA

Directly support newly resettled Afghan refugees in acquiring housing, employment, healthcare, and other social services.

Provide comprehensive case management throughout the resettlement process, overseeing dozens of families and ensuring proper preparation of documents to secure long-term state legal protections and access to community resources.

SEPTEMBER 2018 – MARCH 2020

LEGAL SUPPORT AIDE & VOLUNTEER SUPERVISOR | CORK MIGRANT CENTRE

Actively campaigned for the abolition of the Direct Provision system of refugee and asylum seeker detention in Ireland.

Assisted asylum seekers and refugees through comprehensive case management, project coordination, funding presentations, and managing a personal caseload of individual asylum cases.

Supervised, scheduled, and recruited over 40 volunteers,.

Co-authored a published resource guide for asylum seekers and refugees, "Social Programs Cork," outlining essential information on legal support, housing, and mental health services.

Fabio Montilla

+1 (786) 916-1681 • montilla@g rinnell.edu • www.linkedin.com/in/fabio-montilla

EDUCATION

Grinnell College Grinnell, IA

Bachelor of Ar ts, Political Science GPA: 3 71 Expected May 2024

● Selected Courses: Advanced Constitutional Law, Democracy & Inequality, Politics of Inter national Relations.

● Questbridge College Match Scholarship: 4-Year Tuition Full-Ride.

PROFESSIONAL EXPERIENCE

U.S. Committee for Refugees and Immig rants Des Moines, IA Legal Assistant June 2023 – Se ptember 2023

● Drafted, edited, and manag ed 400+ client cases, assisting the Staff Attor ney and paraleg als.

● Directly suppor ted 30+ clients by conducting client intake consultations, documenting per tinent case materials, and communicating regular case updates to advocate for their needs

● Analyzed the political climate and foreign policy in Central Africa and Southeast Asia to compile and present weekly re por ts to kee p the Staff Attor ney up-to-date about developments relevant to our refug ee clientele.

● Streamlined the leg al team’s data intake procedure, efficiently digitizing 100+ case files into a shared database. Latino Political Network (LPN)| Iowa & Minnesota Campus Compact (IAMCC) Des Moines, IA Community Change & Empow er ment Inter n June 2022 – Se ptember 2022

● Oversaw 3 sessions that trained over 10 Latino elected officials and aspiring public ser vants to campaign effectively through door-to-door conversations and call attention to Latino issues in Iowa

● Manag ed logistics and promotion for the 2022 annual Latino Voices Tog ether Gala with 100+ Latino attendees, ar rang ed speaker prog ramming featuring CHCI President Marco Davis.

● Raised over $3,000 to continue the org anization's public ser vice and workshops.

● Initiated par tnerships between the LPN and other Latino political advocacy org anizations nationwide

● Designed Excel spreadsheets for the IAMCC staff team in order to optimize project manag ement Grinnell College Bur ling Librar y Grinnell, IA Technolog y/Resear ch/Cir culation Worker August 2022 – December 2022

● Ser ved as the primar y interface in assisting librar y patrons, including duties like checking out librar y materials, inter preting and answering detailed questions, and locating reser ved and interlibrar y loan materials.

● Developed strong research skills by aiding librar y patrons in locating references in over 300+ academic databases

LEADERSHIP EXPERIENCE

Questbridge Scholar s Network

Grinnell, IA Grinnell Chapter Pr esident October 2021 – Present

● Guided the annual selection process for 8 Executive Board seats, led weekly chapter meetings, and deleg ated event-planning tasks related to a $7,000 annual budg et.

● Coordinated and hosted monthly community-building events for over 400 First-Gen/Low-Income (FGLI) and Questbridg e Scholar students on campus with 60+ regular attendees.

● Communicated and collaborated with other multicultural campus org anizations, student g over nment, and colleg e administration to advocate for removing financial bar riers faced by QB and FGLI students.

Grinnell College Depar tment of Residence Life Grinnell, IA

Community Ad visor

August 2023 – Present

● Established and maintained a self-g over ning community of 25 residents by assessing student challeng es and emotional needs, documenting weekly interactions or incidents, and directing residents to available resources

● Developed and hosted 4+ community-wide events that encourag ed personal g rowth among residents.

● Underwent crisis manag ement training for dor m-wide suppor t, utilized during emerg ency on-call rotation shifts.

Fashion Psycholog y Organization Grinnell, IA

Founding Vice Pr esident August 2022 – Present

● Assisted with facilitating psycholog y sur veys and inter view practices to the context of style consulting sessions, identifying the cause of dissatisfaction and client concer ns throughout the buying and wearing of clothing.

● Promoted identity and clothing workshops, increasing Instag ram followers to 220+ within 1 5 months, g aining 120+ visitors per promotional event, and maintaining workshop attendance at 30+ attendees.

● Advised in the ar t direction, prog ramming, and fundraising for a year-end r unway with 50+ par ticipants

● Par tnered with the Stonewall Resource Center to org anize upcycling workshops for uplifting queer students

SKILLS

Software: CLIO, Microsoft 365, Google Workspace, STATA, Adobe Photoshop, Canva, Qualtrics, Notion

Langua ges: Native English and Spanish, Beginner Ger man

Jacob Nuckolls

jacob robert nuckolls@gmail com | https://www clippings me/jacob-nuckolls

Profile

Hi there, I’m a social media copywriter and digital marketer who currently works for the largest mental health clinic in the Midwest

I am all about writing cozy copy that makes mental health more approachable for everyday people

Work Experience

05/2023 – PRESENT

NEW BRIGHTON, UNITED STATES Marketing Coordinator

Nystrom & Associates, Ltd

Writes five-to-seven social media posts per week

Establishes comprehensive social media brand guidelines for three brands

Generates compelling copy for numerous employment, new services, new locations, and group flyers

Authors monthly blog posts focusing on therapy, trauma treatment, and mental health conditions

Conducts extensive research on SEO keywords and keyphrases using Semrush, Google Analytics, and Yoast

05/2022 – 12/2022

LOS ANGELES, CALIFORNIA, UNITED STATES

Staff Writer

Comedy Juice

Composed two to four daily politically-themed jokes for various social media platforms to effectively drive social interaction and enhance brand visibility

Edited and refined comedic compositions to optimize social media engagement, ultimately attracting new audiences and sustaining existing audience engagement

08/2018 – 05/2023 ARDEN HILLS, UNITED STATES

Call Center Lead

Nystrom & Associates, Ltd.

Trained staff to answer incoming phone calls, interpret referrals, and documents, make outbound calls, and process internal referrals

Created training curriculum and Microsoft forms to assist in scheduling proficiency of future employees and intake professionals

Achievements

Achieved a 34 08% increase in Facebook Impressions during Q3

Drove a notable 38 77% growth in Facebook Post Engagement in Q3

Successfully acquired 68 new Facebook followers within Q3

Demonstrated exceptional performance by gaining 310 new LinkedIn followers, showing a remarkable 44 19% growth in Q3

Certificates

09/2023

SEO Copywriting Yoast SEO

08/2023

Social Media Marketing HubSpot Academy

05/2023

SEO for Beginners Yoast SEO

Education

01/2014 – 01/2017

Education & History | Bachelor of Science

University of Northwestern St Paul GPA: 3 8

Honors and Awards: Magna Cum Laude and 8-Time

Dean's List recipient Campus Organization: Russian and Culture Club

Minneapolis, USA, 55433

morgan@morganlennoncreative com

360-460-0677

P R O F E S S I O N A L S U M M A RY

MORGAN LENNON

As an accomplished Inclusive Marketing Specialist, I am passionate about branding and developing marketing strategies that resonate with diverse audiences My expertise includes streamlining marketing processes through automation and introducing cutting-edge approaches to brand promotion I have a strong track record of nurturing customer relationships through strategic business reviews, which often lead to new and exciting sales avenues. My skill set is deeply rooted in crafting content that not only aligns with brand identity but also embraces inclusivity As a resourceful and innovative problem-solver, I am eager to find a long-term professional setting where I can contribute to and grow with a forward-thinking marketing team

E M P L OY M E N T H I S T O RY

NOV, 2023 - PRESENT

Digital Marketing Specialist, Imperial Dade, Minneapolis, MN

Managed social media accounts and developed engaging content to increase brand visibility and customer engagement

Created print and digital designs for marketing materials to promote company products and services

Oversaw website management and implemented strategies to improve user experience and drive website traffic

Analyzed website and social media analytics to identify trends and make data-driven recommendations for improving marketing strategies

Collaborated with cross-functional teams to develop and execute integrated marketing campaigns that align with company objectives and drive business growth

Delivered educational presentations to our customer base

Evaluated and optimized digital marketing campaigns to maximize return on investment (ROI) and achieve business objectives

Conducted market research and competitor analysis to identify opportunities for business growth and recommended strategies to stay competitive in the market

Evaluated and optimized website performance to increase user engagement and conversion rates

Monitored and analyzed customer feedback and reviews on social media platforms, and provided recommendations for improving customer satisfaction and brand reputation

Utilized marketing automation software to streamline and automate marketing processes, such as lead nurturing and email campaigns, to maximize efficiency and effectiveness

Collaborated with sales team to develop marketing strategies and materials that align with their goals and objectives, and supported their efforts in generating leads and closing deals

Led a regional team in social media content creation and developed a comprehensive content calendar

MAR, 2020 - PRESENT

Inclusive Marketing Specialist, Morgan Lennon Creative, Minneapolis, USA

• Collaborated with clients to define project requirements and objectives

• Developed creative concepts and strategies for client projects, taking into account market trends and client objectives

• Specialized in branding for marketing/advertising/sales industry

• Provided digital and print design services, website development and management, and small business coaching

Stay updated with the latest industry trends and technologies to ensure the delivery of innovative and cutting-edge creative solutions for clients

Identify opportunities for cross-promotion and collaboration with other businesses and organizations in the marketing/advertising/sales industry

Provide consultations on digital marketing strategies and campaigns to help clients achieve their business goals

Coordinate and manage multiple creative projects simultaneously to meet client deadlines

Identify and drive new business opportunities through networking and relationship building with potential clients

Stay current on industry regulations and best practices to ensure compliance with legal and ethical standards

Develop and implement strategies to improve client satisfaction and retention, such as conducting client satisfaction surveys and implementing feedback-driven improvements

NOV, 2023 - SEP, 2023

Digital Marketing Specialist, Dalco, a division of Imperial Dade, Minneapolis, MN

• Managed social media accounts and developed engaging content to increase brand visibility and customer engagement

• Created print and digital designs for marketing materials to promote company products and services

• Oversaw website management and implemented strategies to improve user experience and drive website traffic

• Analyzed website and social media analytics to identify trends and make data-driven recommendations for improving marketing strategies

• Collaborated with cross-functional teams to develop and execute integrated marketing campaigns that align with company objectives and drive business growth

• Delivered educational presentations to our customer base

Evaluate and optimize digital marketing campaigns to maximize return on investment (ROI) and achieve business objectives

Conduct market research and competitor analysis to identify opportunities for business growth and recommend strategies to stay competitive in the market

Evaluate and optimize website performance to increase user engagement and conversion rates

Monitor and analyze customer feedback and reviews on social media platforms, and provide recommendations for improving customer satisfaction and brand reputation

Utilize marketing automation software to streamline and automate marketing processes, such as lead nurturing and email campaigns, to maximize efficiency and effectiveness

Collaborate with the sales team to develop marketing strategies and materials that align with their goals and objectives, and support their efforts in generating leads and closing deals

Collaborate with the HR team to develop recruitment strategies and materials that align with the company's goals and objectives, and support their efforts in attracting and hiring top talent.

E D U C AT I O N

DEC, 2007 - DEC, 2008

University of Phoenix at Seattle

MAR, 2022

UX Design Process: Empathize, Define and Ideate Certification, Coursera

MAR, 2021

Foundations of User Experience, Coursera

S K I L L S

Inclusive Marketing

Creative Problem-Solving

Social Media Management

Automating Processes

Small Business Coaching

Inclusivity Promotion

Graphic Design

Event Management

R E F E R E N C E S

Dr. Liora Elias

liora@theenneagramdr com

6127433235

Brand Building

Project Management

Client Satisfaction Improvement

User Experience Improvement

Body Positivity Advocacy

Digital Marketing

Marketing Strategy

Community Building

Jean Baker

jmbaker790@gmail com

320-292-8132

Emma Schmillen

emmaschmillen92@gmail.com

651-769-5081

H O B B I E S

Shannon Smith artistshannonsmith@gmail.com

403-805-2221

Actively engaged in empowering the LGBTQIA community and women, contributing as a member of the Minneapolis Women's Rotary.

Serve as the Midwest Regional Committee Co-Chair for ISSA's Hygieia Network, a non-profit dedicated to inclusion and advancement.

Passionately explore creative avenues through photography, painting, and embroidery, embracing each as a form of personal expression

I N K S

My Website

Em M. Maloney

708-790-7600 | em.mich.maloney@gmail.com | Los Angeles, CA 90041 linkedin com/in/emmichaelrmaloney/

PROFESSIONAL SUMMARY

I am a creative, versatile, and empathetic Sales & Marketing Leader with more than 15 years’ experience leading teams, formulating effective sales strategies, establishing strong relationships, and executing market campaigns across diverse portfolios of consumer packaged goods industries

EXPERIENCE

National Sales & Marketing Manager, Underberg America

Los Angeles, CA

04/2023 - 06/2024

● Formulated and executed national sales and marketing strategies, driving a 35% increase in sales and 40% market share growth, increasing revenue past $4,000,000.

● Oversaw key national accounts, leading to substantial market expansion and positioning the brand as number 3 in the category.

● Guided a high-performing sales team, fostering a growth mindset, developing priorities, and establishing clear goals, for 20 sales ambassadors and brokers

● Launched digital marketing campaigns, growing the online audience by 400% and boosting brand visibility

● Enhanced CRM tools and customer loyalty programs, increasing repeat business by 40% and enhancing data-driven decision-making.

● Forged strategic partnerships with key industry players, enhancing brand credibility and opening new growth avenues, with 5 new markets opened in the first year

Sales & Business Development Manager, Wine & Spirits Wholesalers of America

Washington, DC

11/2022 – 04/2023

● Crafted sales and marketing strategies for association proprietary products, increasing awareness and market presence, closing multiple deals from $20,000 - $50,000 each.

● Pinpointed business needs of potential events sales targets, generating leads, presenting tailored offers, and closing sales to exceed revenue targets of $3,000,000

● Collaborated with 10+ departments, 20+ member companies, and 5 external consultants to align sales initiatives with organizational goals, fostering a 15% increase in cross-functional collaboration, and launching 8 major projects.

● Evaluated sales performance and procedures for gaps in ROIs, using data-driven strategies to uncover inefficiencies, resulting in recovery of $250,000 in missing revenue

Wholesale Business Development Manager | Shand Imports LLC

Los Angeles, CA

06/2022 – 11/2022

● Led the development of a new California business unit for a US importer of boutique and luxury spirits, driving business goals through key product metrics analysis

● Built strong supplier relationships, developing and presenting portfolio brand materials to key customers

● Designed and developed customer relationship management (CRM) tools to identify segments and enhance customer relations

● Realigned warehouse logistics and inventory solutions, improving operations and customer satisfaction

● Coordinated the implementation of e-commerce channels, expanding the digital presence

● Developed comprehensive sales and marketing materials, including cost analysis and competitive pricing.

Senior Regional Manager, Estrella Galicia USA

Los Angeles, CA

11/2019 – 07/2022

● Achieved 55% market growth and increased profitability for the Western US division by leading new business development, resulting in $300,000 of revenue gains

● Devised multi-year projections and strategic plans, adding $1 million in revenue within two years.

● Multiplied sales by 4x and revenues by 10x through business adaptation and consultative strategies, driving significant financial growth

● Streamlined costs by 25% through improved standard operating procedures and go-to-market pathways, enhancing logistics and operational efficiency

Co-Founder, PCH Merchants LLC

Los Angeles, CA

02/2018 – 01/2020

● Established a brand development consulting agency, securing contracts for 10 companies and generating over $100k in revenue within 6 months

● Launched over 20 brands across 5 key markets through innovative package design, marketing asset development, and logistics management

● Developed and presented 30+ proposals to key customers, achieving a 25% increase in market penetration with multi-state retail and wholesale distributors.

● Consulted for international trade organizations, mentoring over 100 companies on accessing the United States market with in-depth knowledge of logistics and compliance.

EDUCATION

Bachelors, Political Science University of Illinois Chicago

SKILLS

Communication, Customer Service, Forecasting, Innovation, Sales and Marketing Strategies, Collaboration, Sales Experience, CRM, Account Management, Compliance, Relationship Management, National Sales, Regional Sales, Negotiation, Distributor Partner Management, Brand Growth and Promotion, Trade Development, Analytic and Reporting, Public Speaking and Presentation

Will Caskey, M.A.

Chicago, IL | 773-454-9442 | will.caskey@gmail.com | https://www.linkedin.com/in/willcaskey

Researcher and Strategist

Data Analysis | Strategic Research Design and Implementation | Political Strategy

Research-focused leader with 14+ years of experience. Passionate about eﬀectively guiding teams and getting creative to deliver results. Solves complex challenges for corporations/organizations through recognizing non-obvious patterns in qualitative/quantitative research. Experience in multiple policy issues, including police reform, women’s health, and LGBTQ. Excels at translating data and results into decision-relevant information for leadership. Strong client-service orientation and accomplished in eﬀective stakeholder management. Strengths-based leader who is adept at facilitating clarity on goals, actions, and a sense of purpose.

AREAS OF EXPERTISE

Qualitative Research | Quantitative Research | Research Methodologies | Consulting | SWOT Analysis

Cross-Functional Collaboration | Questionnaire/Survey Execution and Analysis | Project Management

Business Development | Client/Stakeholder Management | Research Design

Data Analysis/Translation | Team Management | Client Service Orientation

Reporting | Business Strategy | Communication | Proposal Development

EXPERIENCE

Brandon Johnson for Mayor Research Director

⧫ Directed research operations for Mayor Brandon Johnson’s campaign in the runoﬀ

⧫ Coordinated LGBTQIA+ communications and rapid response with community stakeholders

⧫ Conducted legal, ﬁnancial, and archival research on runoﬀ opponent Paul Vallas

⧫ Responded to ongoing developments and crises on a daily and hourly basis

2023

⧫ Oversaw project management for vulnerability assessment, political strategy and direct mail campaigns

Third Coast Research

President

2007 – Present

Competitive intelligence consulting (Investigation and research-based) for corporate, political, and nonprofit clients. Discover and proactively respond to client vulnerabilities and strategic opportunities among competitors. Project manage and collaborate with quantitative researchers and media relations firms to test messaging and develop branding strategy, campaigns, and public relations efforts. Conduct and synthesize market research to help company leaders and politicians improve their policies and strategies.

⧫ Leverage legal, ﬁnancial, and archival research to develop SWOT analyses/reports in order to enhance strengths and avoid pitfalls, media disasters, and threats

⧫ Create eﬀective executive summaries and follow up reports that concisely explain complicated and nuanced information, resulting in leaders being able to swiftly make important decisions

⧫ Content expert for Wall Street Journal, Politico, New York Times; wrote columns for Crain’s Chicago Business, Illinois Observer; guest lecturer at DePaul University

⧫ Notable clients include Rahm Emanuel, IL Supreme Court Justices Mary Ann Theis and Tom Kilbride, Cook County President Toni Preckwinkle, and U.S. Reps. Mike Quigley, Bill Foster, Tammy Duckworth

Will Caskey, M.A.,

Chicago Forward

Research Director 2014-2015

⧫ Directed research operations for a $4 million super PAC covering the Chicago mayoral election and 12 aldermen/city council races. Resulted in re-election of Chicago Mayor Rahm Emanuel and over a dozen aldermen

⧫ Conducted legal, ﬁnancial, and archival research on identiﬁed candidates and opposition

⧫ Responded to ongoing developments and crises on a daily and hourly basis

⧫ Oversaw project management for vulnerability assessment, political strategy and direct mail campaigns

Gragert Research

Senior Project Manager and Political Director 2006-2007 Leader at one of the premier Democratic opposition research ﬁrms in the nation.

⧫ Led a team that managed 11 political clients during 2006 election cycle; resulted in election for 7 of 11 candidates

⧫ Engaged and managed clients and stakeholders; consulted closely with clients to understand their concerns and goals in order to reframe for the team in a way that it could be addressed

⧫ Project managed tasks among analysts to enable team to eﬀectively and eﬃciently produce results

⧫ Directed multiple political research projects for federal, state and local campaigns; research included press, campaign ﬁnance, legislative, property and court records

Witt, Kieﬀer, Ford, Hadelman and Lloyd

Research Analyst 2003-2005

⧫ Conducted initial research for executive searches, including analyzing institutional and candidate data; thoroughly vetted recruited ﬁnalists

⧫ Crafted recommendations of candidates stemming from nuanced research; recommendation lists included the ﬁnal candidate 95% of the time

⧫ Streamlined fundraising analysis of non-proﬁt organizations, resulting in an increased ability to accurately target and develop organizations in need of fundraising assistance

⧫ Assembled news/media reports

⧫ Coordinated advertising strategy and recommendations

TOOLS/METHODOLOGIES

EDUCATION

Master of Arts in Social Science. 2002-2003. University of Chicago, Chicago IL

Bachelor of Arts in English, with Honors Thesis. 1998-2002. University of Southern California, Los Angeles, CA

Klaus Piechocki-Brown

'Pier-ho-tski'

Creative professional with copywriting, graphic design and video skills

Senior communications professional & digital marketing specialist

EXPERIENCE

Leeds Arts University, Leeds—PRandCommunications Officer

MAY 2022 onwards

Duties include:

● Managing the media relations function for the University

● Increasing coverage across print, broadcast media, online and blog sites at a regional, national and international level.

● Main contact for media

● Monitoring and evaluating any coverage that the University receives and will provide written reports to the Senior Management Team.

● Planning, developing and implementing communications campaigns

● Researching and writing website content

● Responsible for keeping the website news, research case studies, blog and student profiles updated

● Working with other members of the Marketing Team to develop and plan social media output.

● Copywriting - press releases, articles, news stories, wesbsite copy, social media copy, etc

● Covering events

● Video - filming and editing

● Social media - filming and support

● Project management

● Supporting the exhibitions team by writing and sending press releases (where appropriate), updating external listings, collating press coverage and attending exhibition openings.

Bingley, West Yorkshire BD16 (+44) 7804324391 hello@klara.co.uk

klaus@klara.co.uk

SKILLS

Digital Marketing Campaign Management

Digital content creation

Digital Copywriting & editing

Video filming, editing and production. Sound editing.

Graphic Design - Photoshop, InDesign, Illustrator 2D Animation

Web Design - CMS/Wordpress/FTP/Dreamweaver/Umbraco

Salesforce/Marketing Cloud/ Adestra

Team Management (12 staff) Project Management

Stakeholder Management

Brunel University London, London— Senior Digital Communications Officer

APRIL 2019 - OCT 2021

Duties include:

● Developing content for and operate social media channels such as YouTube, Facebook, Instagram, Twitter, LinkedIn, Snapchat, etc. and provide stakeholders with guidance and support in their use of these channels

● Producing video and visual assets for all of Brunel’s channels and collateral as required. Liaising with Digital & Design, Media Services and external suppliers when appropriate

● Translating complicated processes, programme specifications and academic articles into jargon free communications that are clearly understood and resonate with the target audience

● Supporting a content-led marketing approach by producing and distributing content building on the ‘Brunel story’

● Maintaining and developing the social media delivery plan/schedule - ensuring content is relevant, timely and in line with the Marketing Account Management marketing plans

● Sharing with the wider Marketing team, any opportunities for improving the visibility of Brunel’s web content to attract high quality, relevant web traffic

● As directed, carrying out regular reviews and identify areas across specific webpages that need updating to maintain fresh and dynamic content

● Carrying out administrative tasks across Brunel’s external digital channels as required

● Supporting the Marketing Account Management team to develop content for subject webinars, and provide logistical assistance where required

● Setting up and delivering regular Writing for the web sessions for CMS users, providing expert advice and support on content creation, how people read web content, layout, search engine optimisation, analytics etc

Tripled the revenue and subscriptions of an academic journal three months in a row.

Project managed the OUP’s global re-branding exercise across three counties.

INTERESTS

Writing novels, environment and sustainability, fashion, illustration, psychology, architecture, TV & film, art & design, politics, sailing, yoga and reading.

PHILOSOPHY

“There’s always something.”- Lemony Snicket.

● Supporting the University with all external web-related queriesincluding training, 1-1 support, developing webpages and reporting on performance

● Providing social media training - through the social hub and online

● Completing content updates on the website via the Web Updates Task List as directed

● Conducting web user testing and accessibility audits, as required

Programmes and technology that I use in this role can be found on this spreadsheet my team and I put together here.

Oxford Brookes University, Oxford— Digital Copywriter

FEB - APRIL 2019

I was brought in to write new copy for all (185) undergraduate courses during a large website migration project.

Duties included:

● Writing of all undergraduate course descriptions

● Liaising with academics and internal stakeholders

● Translating complicated processes, programme specifications and academic articles into jargon free communications that are clearly understood and resonate with the target audience

● Supporting a content-led marketing approach by producing and distributing content building

● Working with internal stakeholders to ensure that all publications (including the digital prospectus) are produced and delivered on time

I was invited back to write the postgraduate courses, but I chose to come to Brunel instead.

Axis12, London— Digital Copywriter

JAN 2019 - MARCH 2019 Copywriter and graphic designer at a tech start-up. Clients include: Somerset House, Southbank Centre, Microsoft, Kew gardens.

Duties included:

● Working with the Project team to ensure that all publications

(including user guides) are produced and delivered on time in line with the live schedule

● Graphic design: Asset creation for website and app store

● Writing technical documentation and user guides for apps

● Writing digital copy for website and app stores

● Writing in app copy inline

● Writing marketing copy for apps

● Drupal

● Integrating with Microsoft Office 365 applications (Sharepoint, Azure, OneDrive, Teams, One Note)

Taylor and Francis, Didcot — Digital Marketing Officer

MAY 2017 - JAN 2019

Managing the digital marketing of three academic journals.

Duties included:

● Translating complicated processes, programme specifications and academic articles into jargon free communications that are clearly understood and resonate with the target audience

● Social Media management (Twitter, Facebook)

● Managing campaigns for projects for three academic journals using email comms, social media and internal and external banner marketing opportunities.

● Supporting a content-led marketing approach by producing and distributing digital content

● Maintaining and developing the social media delivery plan/schedule - ensuring content is relevant, timely and in line with the Marketing Account Management marketing plans

● Sharing with the wider Marketing team, any opportunities for improving the visibility of our web content to attract high quality, relevant web traffic

University of Oxford, Oxford — Office Manager

SEPT 2016 - MAY 2017

I managed the Industrial Research and Partnerships Team office.

Duties included:

● Event management

● Day to day management of the office building

● Managing all team budgets

● Seeking and maintaining relationships with stakeholders

● Seeking industry placement and research opportunities with stakeholders for our students and academics

● Booking travel and managing expense accounts for senior staff members

CABI Publishing, Wallingford — Marketing Executive

APR 2015 - SEPT 2016

I was responsible for the content and marketing of online resources in the following subject areas: forestry, plant protection, plant sciences, public health and nutrition, food science.

Duties included:

● Translating complicated processes, programme specifications and academic articles into jargon free communications that are clearly understood and resonate with the target audience

● Management of blogs across our global organisation. I managed a large project to bring all blogs in house and put them on our servers. I ensured blogs were brought inline with our branding guidelines and created a system to regulate the creation of future blogs. I was responsible for the creation of new blogs (Wordpress)

● Social Media management (Twitter, Facebook, Vine, Instagram)

● Management and updating of our Wikipedia pages

● 2D animation for social media and marketing assets

● Graphic Design: formatting and designing new case study assets when needed. Taking adhoc graphic design work from the Design team when needed

Oxford University Press, Oxford — Group Communications

Assistant

MAR 2014 - APR 2015

Communications Assistant in the senior Group Communications team.

● First point of contact for branding queries across global OUP

● Assisting IT manager to manage Sharepoint site

● Livestreaming CEO’s monthly speech to all staff

● PA duties for Communications Director

● Updating website and co-managing social media channels

● Writing marketing copy and short articles

● Assisting with publishing of internal magazine

● Project managing global rebranding project across OUP, managing events in three countries

● Managing department budgets

The Rainbow Chorus, Brighton — PR & Marketing Officer

JAN 2012 - FEB 2014

PR and Marketing for a large community choir.

● Email marketing

● Graphic design and branding. I designed the choir’s branding including logos and web assets

● Website building and maintenance

● PR - promotion of choir through writing press releases, answering queries and arranging interviews and gigs for the choir

● Event management and promotion

● Video filming, editing and promotion

Jibun Mirai (‘Nova’), Osaka, Japan — Learning Materials Designer & Inhouse Illustrator

MAY 2011 - JAN 2012

● Graphic design for digital learning platforms, digital and printed collateral, textbooks, and more.

● I managed two textbook series, French and Korean, from concept to print.

● Illustration

EDUCATION

Oxford Brookes University, Oxford — MA in Creative Writing

SEPT 2015 - OCT 2017

I earned an MA in Creative Writing. This qualifies me to teach Creative Writing up to undergraduate level.

Marie Forleo, Distance learning — B-School

MARCH 2018 - ONGOING

8 week online Business and Marketing training https://www.marieforleo.com/bschool/

The Princes Trust, Brighton — Enterprise Business Training Scheme

2012 - 2013

I studied business and marketing for one year while launching a small creative business. During this year I was mentored by a local Marketing Director. I freelanced at her marketing agency designing campaigns for brands. This inspired me to move into marketing as a career.

University of Oxford, Oxford — Project management methodology using Agile - (short course)

2015

I took a course to learn to project manage using the Agile methodology

University of Northumbria, Newcastle — BA Hons Media Production 2:1

2003 - 2006

Video and sound production, 2D animation, graphic design, website design, script writing.

AUBREY GROSS

STORYTELLER & DOT CONNECTOR

aubreygross80@outlook.com

254.243.0824

DFW Metroplex

www.linkedin.com/in/aubreygross /

SKILLS

Storytelling

Writing Communications

Executive Thought Leadership

Web Accessibility

Sense of Humor

Seeing Possibilities

Leadership

Adaptability

Video Editing & Production

Connecting Dots

EDUCATION

MASTER OF ARTS

Writing Popular Fiction

Seton Hill University 2008

BACHELOR OF ARTS

General Studies

Communication Studies, Business Management, Women’s Studies

University of North Texas 2004

I’m a lifelong storyteller with a knack for not only making emotional connections, but also connecting the dots. Lots of people like to say they “think outside of the box;” I’m going to be honest: I’m not even sure where the box is.

PROFESSIONAL EXPERIENCE

ENGAGEMENT CONTENT LEAD, GLOBAL PARTNER MARKETING

Cisco, Inc. | April 2022 - Present

Since my transition to a full-time employee as the Engagement Content Lead for Global Partner Marketing in April of 2022, I have taken on a significant role in steering and contributing to several key initiatives, such as:

• Strategically developed and executed comprehensive Global Partner Marketing Communications Strategies for fiscal years 2023 and 2024, ensuring uniform messaging.

• Spearheaded content strategy for the Cisco Partner Blog, leading it to become the most active platform in FY23 with 161 posts, up 5.92% from FY22.

o Boosted unique visitors by 5.1%, outperforming the aggregate growth of 3.789% across all Cisco blogs, evidencing successful strategic content alignment and promotion.

o Achieved superior engagement metrics with a Bounce Rate of 40% and Click Through Rate of 57%, surpassing Cisco blog averages of 48% and 46%, respectively.

• Teamed up with cross-functional teams to design and implement a streamlined blog submission workflow, incorporating a standardized template and integrating SharePoint for automated submission notifications to enhance stakeholder engagement.

• Led the stewardship and strategic evolution of the Global Partner Marketing (GPM) Editorial Content Calendar, overseeing its maintenance and directing the seamless transition from Smartsheet to AirTable to enhance collaboration and efficiency.

o Successfully implemented AirTable within a rapid 60-day timeframe, including the integration of advanced reporting dashboards and a streamlined blog request form to optimize project management, content tracking, and messaging alignment

o Curated high-quality content across various communication platforms to elevate brand presence and foster cohesive partner engagement.

• Collaborated proactively with communications teams across Cisco, orchestrating efforts to guarantee alignment in messaging and adherence to legal compliance, thereby upholding the company's brand integrity and mitigating risk.

• As an active member of the Sustainability Messaging Guidance Council, I contributed to shaping and steering our organization's sustainability narrative, ensuring that our communications reflect our commitment to environmental responsibility and align with global best practices.

• As a vital contributor to the Cisco Partner Launch Experience team, I oversaw essential strategic communications and vendor management.

TECHNICAL SKILLS

Adobe Creative Cloud

HTML & CSS

WordPress

MS Office

Trello

iMovie

Canva

AirTable

Notion

ACHIEVEMENTS

SPEAKER

SXSW Interactive

Flash? F Bomb or Da Bomb? –

Flash and web accessibility

2012

PUBLISHED AUTHOR

Self

2008-Present

VOLUNTEER EXPERIENCE

AMBASSADOR OF HOPE

Life Gift/Donate Life Texas

2018-Present

DONATE LIFE VOICE

Donate Life America

2015-Present

UNOS AMBASSADOR

United Network for Organ Sharing

2015-Present

AUBREY GROSS

EXPERIENCE

• Crafted and executed strategic executive communications and thought leadership initiatives for senior GPRS and GPM executives. Responsibilities included creating compelling content for blogs, developing persuasive talk tracks, curating tailored social media kits, and designing impactful slide decks to bolster executive presence and drive key messaging.

• Led a cross-departmental initiative to create comprehensive Partner Favoritism guidelines and supporting documentation, directing partner marketers on upholding fairness and impartiality, thereby guaranteeing an equitable and unbiased approach in all partner engagements and marketing tactics to prevent any semblance of favoritism.

One of the things I love most about Cisco is the ability to get involved via volunteer opportunities and stretch assignments. Since joining Cisco as a full-time employee, I’ve had the joy of working alongside some amazing people on projects that truly due help to power a more inclusive future for all.

• As the Global Co-Lead for the Connected Disability Action Network (CDAN) Inclusive Community, I champion the interests and represent Cisco’s disabled and neurodivergent community. My role involves driving inclusivity initiatives, shaping policies, and serving as an ambassador both within Cisco and in external forums to foster a culture of diversity and accessibility.

o Recognizing a gap, I launched a neurodivergent-friendly Webex space in late 2022 and was soon tasked with leading its expansion and a potential CDAN chapter, resulting in swift community growth.

▪ Within a year, my co-leads and I grew the Webex space from a foundational 65 members in February 2023 to a vibrant community of 365 members by February 2024, reflecting robust engagement and ongoing expansion.

o Led a significant 11% increase in CDAN membership with my Co-Lead from FY23 Q3 to FY24 Q1, followed by an additional 3% growth by FY24 Q2, reflecting our successful advocacy for diversity and the creation of a supportive, inclusive community environment.

o As a subject matter expert, I successfully advocated for the inclusion of CDAN in Cisco's 2023 Purpose Report and ESG Reporting Hub. My efforts led to multiple features that enhanced CDAN's visibility, highlighted Cisco's commitment to diversity, and resonated with stakeholders across the board.

• Strategic Stretch Assignments: Actively contributed as a core member of the marketing and communications teams for the African American Cisco Partner Community (AACPC, aka SJ10) and the Partnering for Purpose initiative. In these roles, I influenced key marketing campaigns and communication strategies that increased the visibility and influence of AACPC partners and Partnering for Purpose

o My efforts included developing comprehensive marketing plans, generating authoritative thought leadership content and executive blog posts, and leveraging my subject matter expertise to showcase partner success stories that resonate with our target audience. My work not only elevated AACPC and Partnering for Purpose but also played a critical role in driving diversity and inclusion goals, resulting in measurable increases in partner participation and satisfaction.

AUBREY GROSS

PROFESSIONAL EXPERIENCE

CISCO GLOBAL PARTNER MARKETING | PROGRAM MANAGER/CREATIVE STORYTELLER

Trilyon, Inc. | April 2020 – April 2022

• Collaborated effectively with a diverse range of teams and external partners, including Global Partner Marketing, Global Partner Routes & Sales, Global Advocacy, and Corporate Storytelling, as well as esteemed vendors like Golin, Lightspeed, RYO, and Upshot, to drive cross-functional initiatives and achieve business objectives.

• Orchestrated cross-functional collaboration to build a robust Partner Stories pipeline, designed to craft compelling top-ofthe-funnel and middle-of-the-funnel content. This initiative not only amplifies awareness but also reinforces Cisco's position and that of our partners as thought leaders in the industry.

• Charged with crafting Partner Success narratives, I diligently conducted interviews and authored engaging stories that demonstrate how our partners leverage Cisco technology. These stories highlight the transformative impact on our mutual customers' business goals and underscore our shared commitment to fostering a more inclusive future for all.

o In 2020, I initiated the 'Technology for Good' Guest Partner Blog series, spotlighting partners who collaborate with communities under Cisco's Next Horizon initiative, and recognizing their contributions to societal advancement through technology. (Read one of the blogs here)

• Served as the project manager and content strategist for the 'Leaders as Teachers: Agile Marketing' series, orchestrating thought leadership interviews that showcased expert insights on marketing agility.

• Crafted a comprehensive suite of internal and external communications materials for the Cisco Partner Launch Experience, ensuring clear messaging and engagement across all channels and stakeholders.

CORPORATE CONTENT WRITER/CONTENT MANAGER

Kony, Inc. | January 2016 – October 2019

Corporate Content Writer/Content Manager for Kony, a leading cloud-based low-code application development platform. As a member of the brand team, I was primarily responsible for Kony's voice, which meant a lot of writing and editing, and a lot of work cross-functionally.

• My strategic responsibilities encompassed a diverse content portfolio, including the composition and curation of blogs (also ghostwriting for executives), managing editorial content, driving thought leadership initiatives, creating rich media content, implementing email marketing campaigns, optimizing web content for SEO, crafting and editing copy, and producing informative newsletters.

• Enhanced the blog content output significantly by 50% year-over-year, which led to a substantial rise in blog viewership by 25% YoY. Additionally, we successfully amplified blog syndication, broadening our reach and engagement with target audiences.

• Collaborated closely with the Human Resources team to streamline both internal and external communication strategies, optimizing job advertisements for maximum impact. Played a key role in enhancing the company's online presence and appeal to potential candidates by refining career-related content across our website and social media platforms, with a particular focus on LinkedIn and Glassdoor profiles, to attract top-tier talent.

• Recognized as the subject matter expert in grammar and punctuation, providing authoritative guidance and oversight to ensure the utmost accuracy and clarity in all company communications.

Minneapolis, MN 55409

952-288-8929

rachel.olson4@gmail.com

PROFESSIONAL SUMMARY

Hardworking professional with experience in oﬃce operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

SKILLS

■ Issue Resolution

Customer Service

■ Relationship Building

■ Task Prioritization

■ Time Management

■ Active Listening

■ Multitasking

■ Adaptability

■ Teamwork and Collaboration

■ Computer Skills

■ LANGUAGES

■

RACHEL OLSON

EXPERIENCE

Member Service Representative HealthPartners - Bloomington, MN 09/2022 - Present

■ Handled sensitive and conﬁdential information with discretion to maintain department security.

Provided excellent customer service by assisting, responding to and resolving customer inquiries.

■ Demonstrated expertise in customer service, resolving complex inquiries, and problem solving.

■ Collaborated with other departments to ensure prompt resolution of customer complaints or disputes.

■ Navigated multiple computer systems and applications and utilized search tools to ﬁnd information.

■ Patient Services / Oﬃce Coordinator Shen Acupuncture+ Herbal StudioMinneapolis 12/2021 - 07/2022

Organized and managed oﬃce operations and procedures.

■ Greeted visitors warmly and professionally while providing assistance when necessary.

■ Managed oﬃce supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

■ Assisted with planning and coordinating events and activities for the company.

■ Cleaned and organized oﬃce, maintaining orderliness and reducing contamination.

■ Data Entry Clerk Robert Half / Rust Consulting - Minneapolis 10/2021 - 11/2021

Maintained data entry requirements by following data program techniques and procedures.

■ Veriﬁed accuracy of data entered by comparing it with source documents.

■ Cleaning Assistant Happy Earth Cleaning - Minneapolis 03/2019 - 06/2020

Assisted with daily cleaning tasks, such as dusting and vacuuming, to maintain a clean and organized facility or home.

■ Demonstrated excellent time management skills by completing assigned tasks within given deadlines.

■ Maintained accurate records of completed cleaning tasks for future reference.

■ Barista Sparrow Café - Minneapolis 09/2016 - 08/2018

■

Operated cash registers and handled cash and card transactions.

■ Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.

Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.

■ Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.

■ Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.

■ Cashier/Hostess Fogo de Chao - Minneapolis 10/2015 - 06/2016

Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

■ Accurately processed customer payments using cash, credit cards, and checks.

■ Managed large amounts of cash accurately during busy hours in a fast-paced environment.

■ Handled customer complaints and inquiries in a courteous and eﬃcient manner.

■

■ Assisted with training and mentoring new team members.

EDUCATION

Associates in Liberal Arts and Cultures: Women Gender and Sexuality Studies

Minneapolis Community and Technical College, 05/2021

Relevant Coursework

Herbal Studies Certiﬁcation

Awards & Honors

■

■ Deans List Fall 2017-Spring 2021

REFERENCES

References available upon request

Remson Omotayo | Community Organizer

917-704-3803

remson.omtyo@gmail.com

SKILLS

SoireeMIALLC,Miami,FL

Founder, CEO|Sept2022-Present

● Organize and manage numerous quarterly upscale midsize events averaging 50-80 attendees, centered around fostering inclusivity for the BIPOC LGBTQ community

● Curate engaging programming and production exempliﬁed through talent booking, venue scouting, hiring support staﬀ.

● Developed strong relationships with businesses, nonproﬁts, and performance acts to secure thousands in sponsorships and build eﬀective coalitions through networking and negotiations

● Eﬀectively manage thousand dollar budgets and allocate funding from sponsors and sales to optimize event success and compensate bookings

● Capture and share on-brand, social media content that captivate audiences and drive online engagement and event attendance.

ASPCACommunityVetCenter,Miami,FL

● Patient Liaison |Feb.2022-Dec.2023

● Engaged with the community stakeholders through outreach initiatives, including door to door canvassing resulting in more public awareness and increase of client enrollment.

● Council member for Diversity, Equity, and Inclusion Council oversaw and reviewed training guidelines. Implementing workshops for the speciﬁc goal of enhancing professional development amongst new and existing employees

● Managed daily scheduling of physician appointments and surgeries, minimizing patient wait times and maintaining a productive clinic environment

BestFriendsAnimalSociety,NY,NY

Lifesaving Outcome Specialist |Aug 2018-Jan 2021

● Facilitated the transition of the adoption program to an online platform improving operational eﬃciency.

● Collaborated across three teams to organize promotional adoption events, increase volunteer activity, and drive social media engagement.

● Successfully processed approximately 400 adoptions, contributing signiﬁcantly to the organization's annual goal

Education Long Island University - B A in Media Arts, Audio Production Language Spanish

Ryan M. Rosa

Summary

C: +1-720-626-3370

ryanmrosa2010@gmail.com

linkedin.com/in/ryan-m-rosa

Initiative-taking consultant, thought-leader, process engineer, and project management professional with substantial knowledge of various project and change readiness methodologies. Significant experience facilitating small, linear projects to highly complex, cross-functional, enterprise-level, global impact projects in banking technology/software development, human resources/diversity, equity and inclusion, and front-line customer service/experience. Proven leader of teams from five to fifty; passionate about establishing and maintaining inclusive workplace cultures and elevating employees to peak performance. Focused on creating and facilitating best in class customer interactions.

Education and Certifications

University of Minnesota Twin Cities Bachelor of Science- Finance Dec 2010

Out & Equal Workplace Advocates

Saint Catherine University (Saint Paul) MA Certificate – Organizational Leadership June 2013

Wells Fargo Learning and Development

Fellow – Diverse Leaders Fellowship Lean/Six Sigma Green Belt Jan. 2021 - Dec. 2021 Dec. 2021

Experience

Wells Fargo – Technology; Diverse Segments, Representation, and Inclusion

Vice President, Strategy Leader (Business Support Consultant 5) [Dec. 2021 – Jan. 2023]

Wells Fargo Learning and Development Certificate- Diverse Leadership Program Nov. 2018

▪ Guided the development and implementation of a strategic governance plan for Technology Diversity and Inclusion Council, ensuring controls were established to mitigate operational, financial, legal, and reputational risk to company and individual C-suite leaders

▪ Led the strategy development, design, and implementation of monthly Technology Diversity, Equity, and Inclusion (DEI) Manager toolkit, with distribution over 5,000 managers, to drive increased manager engagement and support of DEI activities, making DEI tools and resources easier to engage with and bring to the teams they lead

▪ Supported development and management of budget process, forecasting for upcoming fiscal year and ensuring rigorous, effective use of $8m budget for staff, organizational partnerships, internal and external investment, and community grant opportunities; reduced unapproved spend by 100%

▪ Prepared and delivered presentations and provided executive/C-suite coaching on effective communication and implementation of company strategies on diversity, equity, and inclusion to achieve maximum stakeholder buy-in.

▪ Partnered with analytics leader to develop and monitor key performance indicators (KPI) to measure diverse employee retention efforts.

Wells Fargo- Wealth and Investment Management; Process Excellence- Measurement

Vice President, Process Measurement Team Lead (Business Support Consultant 3) [Nov. 2020 – Dec. 2021]

▪ Management of a team of five high performing employees, including: motivating, coaching, assessing performance, providing personal and professional development opportunities, leading candid DE&I discussions, assessing, managing, and forecasting team budget and capacity/staffing, and ensuring a clear connection of employees’ work to organizational goals

▪ Developed/implemented new process/workflow - in ten months, this model increased the team’s production by over 300% putting the team on track to meet (and exceed) annual production goals for the first time, gaining line of business executive recognition

▪ Implemented new SQL/database query platforms (Oracle, Microsoft), standardized access to existing platforms, and worked with internal and external resources to deliver ongoing training/support for these platforms to the team

▪ Connect with senior leaders/executives across the WIM organization to understand their needs, share how the team can meet those needs, and ensure the work the team is doing aligns to organizational priorities

▪ Established and administered Jira project and service desk, including Kanban boards, to ensure change management efforts had visibility and measurability throughout the lifecycle.

Wells Fargo- Home Lending; Capital Markets Process Excellence PMO

Assistant Vice President, Business Support Consultant 1 [Mar. 2020 – Nov. 2020]

▪ Led strategic process redesigns, assessing/measuring current state, identifying prospects for growth/evolution, establishing future state, and leading execution/implementation activities to reach the envisioned goals

▪ Management/oversight of project teams, providing motivation, feedback/coaching, performance assessment, and development opportunities to help build a cohesive team and enable employees achieve their career goals.

▪ Established standard change readiness program, building deeper engagement with teams impacted by change, giving them opportunities to learn about, take part in, and accept changes, increasing acceptance of change (as measured through post-implementation stakeholder surveys), by 53%.

Business Support Associate 2 [Mar. 2018 – Mar. 2020]

▪ Directed as many as eleven cross-functional projects concurrently, managing risks to the projects and enterprise while delivering significant value to the organization; notably achieving $500,000 in annual cost reductions in a single project

▪ Performed cost benefit analyses pre/post-implementation to evaluate proposed and realized financial impact of projects

▪ Developed technical presentations and business reviews for senior managers to deliver to internal and external auditors

Business Support Associate 1 [Aug. 2016 – Mar. 2018]

▪ Successfully drove change initiatives, including technology changes, across fifty mortgage teams, partnering with front-line staff up to senior leaders and executives to ensure buy-in from project stakeholders, including independent risk management, and regulatory partners

▪ Completed project plan documentation, including identification of RACI (responsible, accountable, consulted, informed) stakeholders, estimation of project costs, and projected timelines (including with the use of Microsoft Project).

▪ Prepared change readiness assessments to understand impacts of projects on staff, processes, budgets, technology, and team culture.

Wells Fargo- Home Lending; Servicing – Escrow Operations/Servicing PMO Operations Analyst 2 [Oct. 2013 – Aug. 2016]

▪ Developed automations (RPAs) and reporting in Excel and Business Objects to improve escrow account analysis processes, using a light software development lifecycle methodology, leading projects to implement these automations, which reduced manual input errors and end-to-end process time by 72% and 26%, respectively

▪ Led remediation plan activities and implementation of oversight activities for four customer impact issues, including remediation actions stemming from major regulator findings (MRAs), repairing customer relationships and closing gaps in process controls

▪ Prepared and monitored key performance indicator reports, alerting production teams to potential performance issues and keeping management apprised of current metrics and department financial performance against budget

▪ Managed 28 department procedures and job aids, handling technical writing responsibilities for the department.

Wells Fargo- Home Lending; Capital Markets Post-Closing Loan Servicing Specialist 2, 3, 4 [Apr. 2011 – Oct. 2013]

▪ Held listening sessions with team stakeholders, identified process pain points, initiated process improvements, gained leader buy-in, and guided implementations; notable achievements include the reduction of cycle times by 18% and a 25% reduction in monthly fees.

▪ Led the development and implementation of a strengthened training process, including the creation of ADA-accessible learning content and procedures, which improved employee quality performance by 30% month over month, reduced contract employee turnover by 17%, and mitigated process risks associated with undefined/unclear performance expectations.

▪ Top individual contributor on team of ten in work quality/volume 9 months out of 12, while supporting/leading change efforts for the organization, and providing guidance/training to employees to raise collective performance.

Volunteer Experience

Wells Fargo- Pride Connection Enterprise Leadership Team (LGBTQ+ Employee Resource Network) Employee Outcomes Chair [Jan. 2020 – Mar. 2022]

▪ Built, implemented, and delivered education initiatives for all Wells Fargo employees around bisexual, transgender/nonbinary identities, as well as the intersection of these identities with other diversity dimensions, such as race, gender, and economic class.

▪ Featured presenter at global Out & Equal Workplace Summit for corporate LGBTQ+ equity, inclusion, and advocacy, developing/presenting eight sessions over three years on behalf of Wells Fargo (out of a total of 24 sessions put on by Wells Fargo in the same period); each were given top ratings by over 2,200 total session attendees for value delivered.

▪ Spoke on and facilitated panel discussions/education events on the gender expansive community, especially at the intersections of race and economic justice for Wells Fargo teams from ten to 1,000 employees, championing company values of equity, inclusion, and justice

Wells Fargo Community Leadership Academy (Community Engagement/Leadership Development program) Program Manager [Jan. 2019 – Jan. 2020] / Public Relations Manager [Jan. 2018 – Jan. 2019]

▪ Managed a team of seven committee leaders, leading the team through: meeting program goals, developing strategy for member and nonprofit engagement, and executing on enterprise philanthropy strategy goals.

▪ Led a program of fifty diverse employees responsible for reviewing grant applications from Minnesota non-profits focused on: workforce development, minority small business development and empowerment, and financial education; evaluated projects for viability, and made decisions on awarding funding totaling $180,000

Awards, Technical Skills, Continuous Learnings

▪ Expert Microsoft Office proficiency (including Excel, PowerPoint, and Project)

▪ Intermediate Microsoft SharePoint administration proficiency

▪ Expert Google Workspace/Google tools proficiency

▪ Excellent Zoom, Teams, Slack, and Skype presenter and facilitator

▪ Skilled in iGrafx, iGrafx Process for Six Sigma, Microsoft Visio, Minitab, Jira (Service Desk, Projects, Kanban boards)

▪ Proficient with Prosci ADKAR, Prosci ECM, and Kubler-Ross, change readiness methodologies

▪ Proficient with Agile and Waterfall project management methodologies; skilled Scrum facilitator

▪ Intermediate with software development lifecycle (SDLC)

▪ Basic knowledge of SQL language and database work (Access, Oracle, Teradata),

▪ Proficient with SAP Business Objects, Tableau (web and desktop), Microsoft Power BI

QUALIFICATIONS

● Over 10 years of varying hospitality experience

● Over 20 years in customer service

● Award winning customer relations

● Agile learning ability

Top Skills

● Advanced usage of Microsoft Office Suite

● Working knowledge in a variety of property management systems and point of sale systems

● Certified Revenue Management Executive from HSMAI

PROFESSIONAL EXPERIENCE

Radisson Hotel Group Americas / Choice Hotels

Revenue Optimization Consulting Specialist - Omaha, NE - June 2021 to Present. ●

Provide a weekly comprehensive analysis of data utilizing Tableau and IDeaS G3

Revenue Management System (RMS), Rate Code Express, the hotel Property Management System (PMS) reports, STR reports, and Hotelligence data to create action plans, recommendations for pricing changes as well as potential promotions

Review weekly performance reports and implement recommendations and action plans to optimize hotel RevPAR and RevPAR Index Growth

Weekly market-analysis of competitive set

Consult as necessary with hotels in market assessment including changes/strategies in competitor and market rates to ensure the hotel is positioned to make the most profit. ● Analyze and determine business mix and segmentation using the standardized reporting platform (Tableau) and G3 RMS Search and solicit sites for sources of business and market trends; ensure optimization of placement on all distribution channels and generate reports and recommendations consistent with company policy and practice ● Establish working relationships with all OTA Market Managers and act as liaison between the vendors and the hotel to help drive revenue growth to the hotel ● Partner with the hotel’s Franchise Specialist (FS) and Commercial Services functional teams and assist in the maintenance of the hotel database, consult and assist the hotel in implementing an effective layout, content management, and distribution of the hotel database on a monthly basis

Ensuring that the hotel’s brand site is updated (content, images & offers) in line with their

overall strategy and standards

Provide ongoing coaching and training to hotels in successfully utilization of revenue tools created by Radisson Hotels Americas/Choice Hotels so the hotel remains in complete control of their rates and to be able to make on the spot changes.

Ongoing knowledge of Sales programs and support with Global and Brand sales with consultation and assistance with corporate consideration forms and inbox monitoring ● Strong working knowledge of all Radisson Rewards Americas promotional opportunities and assisting hotels in understanding and participating in established campaigns ● Support Marketing opportunities and consult hotels in the areas of Social Media (Facebook, TripAdvisor) and ensure/support hotel participation in all brand promotions set forth by Brand Marketing

In my current portfolio I liaise with 10 hotels that have a projected revenue of over 15 million dollars

In these 10 properties for the 1st half of 2022 the RGI is up over 10%

Radisson Hotel Group Americas -

Revenue Optimization Operations - Omaha, NE May 2019 to June 2021

Support all efforts related to property-level use of and configuration of RHGA’s revenue management system, work directly with properties to ensure system configuration and use is being optimized to give the best results

Support all efforts related to property level adherence to brand standards rate and inventory structures, perform various audits and projects throughout the year to ensure standards are being adhered to. Examples included rate parity audits, low/high rate audits, LRA availability audits and mandatory brand rate audits

Support all efforts related to minimizing RHGA’s rate parity instances ● Assist with projects assigned by management

Radisson Hotel Group Americas -

Online & Social Media, SME - Omaha, NE January 2016 - May 2019

Engaged with responding to guests' questions and concerns through email ● Responsible for responding according to RHGA Standards and grammar ● Assist with the day to day functions of the Customer Care department ● Monitor the company’s social media feed and respond to guest’s concerns appropriately ● Coach current and new associates in the department

Train associates to work the social media feeds

Courtyard Omaha Downtown/Old Market Area Omaha, (Marriott International)

Operations Supervisor Omaha, NE 2014- January 2016

Assist guests with questions and concerns

At the helm proving a positive guest check-in experience

Charged with administering Courtyard Standards with the other staff at the front desk ●

Supported management in maintaining the revenue systems ensuring competitive rates along with selling the hotel to maximize profit margins

Alerted management when occupancy dipped below a certain point and advised when to open or close certain rates to increase occupancy

Identify and provide corrective action for the other agents at the front desk and Bistro

Respond to guest's email concerning questions and complaints

Monitor the hotel’s TripAdvisor page and respond as needed

Other duties assigned by the Operations Manager

Marriott International Omaha, NE 2013-2014

Responsible for responding to guests questions and concerns through email according to Marriott Standards and grammar

Assist with the day to day functions of the Customer Care department ●

Was a backup agent for the Resource Coordinators

Was a backup agent for the Social Media Response Team

Reservations Agent and Lead Agent

Responsible for sales metrics

Assist with the day to day functions of the Regional reservations department ●

As a lead assist agents with questions and escalations

As a lead was a liaison between the guest and the hotels

Work on special projects as needed by the manager

Maintain information systems to ensure other agents have the best possible info at their fingertips

Monitor agents and provide feedback as needed

Tip Top Tux

Store Manager - Omaha, NE 2008-2011

In control for the day to day functions of a retail store

Responsible for the hiring and training of staff

Ensuring the proper staffing for the stores day to day needs

Keeping stats to maintain the overall productivity of the store

Assist customers with their tuxedo rental or sales needs

Deal with upset customers as situations arise

Tip Top Tux

Assistant Manager Sioux City, IA 2007-2008

Assist the manager with the day to day functions of a retail store

Consistently meet sales goals

Work on special projects needed by the company or the General Manager

Assist customers with their tuxedo rental or sales needs

Education

● Diploma -

○ Rock Valley Community High School Rock Valley, IA 1999

● Morningside College Sioux City, IA 1999-2003

○ Music - Not completed

Professional / Personal References

● Mr Tom Miller

○ 402-490-4335

● Rebecca King

○ 402-658-2901

● Heather Lee

○ 612-505-0725

● Amanda Weber

○ 989-400-9468

Opal E. Franklin (she

her)

Opal Franklin is an incredibly driven and innovative operator that’s built and scaled world-class teams at multi-billion dollar companies For almost a decade, she remains a trusted advisor and hiring partner alongside founders and leaders at the earliest stages backed by Sequoia Capital throughout the tech industry, drawing on her experiences to meet hiring goals and implement business strategy and execution. Today, she is on the frontline of reproductive justice as a birth and postpartum doula with a focus on Diversity, Equity & Inclusion. As the future of work continues to shift, she finds joy working on distributed teams as an exceptional communicator with an undeniable work ethic

Email: opal.franklin0@gmail.com | LinkedIn: https://www.linkedin.com/in/opalfranklin/ | Phone: +1(510) 418 2913 |Location: El Cerrito, CA

o Diversity & Inclusion

o G-Suite

o Verbal & Written Communication

PROFESSIONAL EXPERIENCE:

o Community-based Public Health

o Venture Talent Acquisition

o Birth Education

o Public Speaking

o Client success partner

o Wellness Advocate

Consultant | Fractional Advisor (self employed)- San Francisco Bay Area, CA August 2022 – Present

● Facilitates public talks, fireside chats & panel discussions around wellness, professional development, startups and more

● Manages projects and builds programs for startups seeking advice around Recruitment and Diversity, Equity & Inclusion

● Hosts the weekly podcast, StoryNoir, discussing topics such as career, creativity, publishing & culture

● Founder: Eponymous Birth Collective is an global advocacy and birth education practice for families considering foster care or adoption

Head of Community & Partnerships | Advisor The Swarm - San Francisco, CA | Remote February 2022 – November 2022

● Built a tool for companies and investors to connect their networks to accelerate sales, recruiting and fundraising

● Founding team member (hire #5) of a remote & globally distributed team (US & EU)

● Facilitated quarterly conversations with Recruiting leaders around diversity, talent trends, AI, networking and equitable hiring practices

● Oversaw content distribution and external partnerships with other recruiting SaaS companies and venture firms

● Drafted all event communication, invitations and tracks engagement via Hubspot and online community platform, Circle

Technical Sourcer Sequoia Capital - Menlo Park, CA October 2020 - February 2022

● Developed and honed well-rounded recruiting strategies with portfolio companies around strategic hiring and employee belonging

● Sourced technical talent (early-career Engineering talent) while working with the internal talent CRM to ensure metrics were met

● Researched, developed and recommended strategies around training programs, policy development and ERGs

● Managed and tracked a community of 150+ venture talent leaders

Talent Coordinator October 2020 - April 2021 (promoted)

● Produced a suite of Sequoia Capital Talent team events, workshops and product development

● Assisted alongside the Talent Partner to coordinate events, personal development panels and initiatives

● Effectively used Zoom and other tech tools to manage virtual programming

● Managed relationships with vendors and programming partners

Recruiting Coordinator | ERG Lead Flexport- San Francisco, CA May 2019 – June 2020

● Coordinated interviews for high-priority candidates through all channels: applicants/active and passive/sourced candidates and employee referrals

● Designed and implemented a holistic, global, enterprise-wide D&I strategy applying macro-trends, research, analysis and benchmarks

● Partnered with the People team to establish effective leadership, development, and coordination of Flexport’s 6 Employee Resource Groups, ensuring their impact and effectiveness across the organization

EDUCATION & CERTIFICATION

University of CA, Davis

B.A Africana Studies

Contra Costa College

AA Degree (w/ Honors)

Sociology Arts & Humanities

Africana Studies

Distinguished Alumni

Kennedy King Memorial Scholarship (2016 Recipient)

2023 Completed Sumi’s Touch Doula Apprenticeship

DAVID DALKA

Chicago, IL 60630

david.dalka@gmail.com 312-961-2176

15+ Years Finance, Technology, Risk & Product Management Leadership | Ex-BlackRock

CAREER SUMMARY

Creator of decision-making processes that improve product and risk management, P&L management, adaptability and customer experience. Exceptional business acumen, analytical skills, risk mitigation, talent management and problem-solving abilities. Rapidly increased a client's profitability and cash flow 7% without headcount reduction due to new success metrics. Skilled at defining effective change management, growing revenue, creating operational effectiveness, and creating customer-centric culture. Proven track record managing teams in high growth SaaS startups and building innovative enterprise stakeholder outcomes.

Business Acumen & Financial Analysis: Improve top and bottom-line P&L, budget forecasting and analytics. Corporate Governance: Enable risk identification, compliance, data, talent and board governance initiatives. Product Management, Risk & Technology Transformation: Create practical, high-impact results. Define correct change, technology outcomes, data and business models, and reduce enterprise risk levels. Senior Executive Advisor: Design and improve business model, nonlinear change & organizational design. Sales Operations & Customer Success: Cultivate elite service through external focus on customer feedback to create improved results. Bias for action, rapid cycle times and designing improved success metrics. Customer Experience: Improves customer experience using executive level data driven analytical approach. Communications: Media quotes include The Wall Street Journal. Public speaker and high-stakes facilitator.

PROFESSIONAL EXPERIENCE

CEO Advisory Managing Director / dba FEARLESS REVIVAL LLC (LLC est 2013) Chicago, Illinois Business Strategy, Product Management, Technology and Senior Executive Advisor 2006 – Present

• Design business transformation strategies for new outcomes, improved governance, and market leadership

• Captured 7% profit margin and cash flow improvement for client after $20 Million P&L management budget redesign for pharmaceutical E-commerce site Proven ability in resource allocation and business planning.

• Increased website visits 45% in 3 months, reduced media spending 50% to support manufacturing client.

• Proposed business model pivot for $260 Billion revenue opportunity for the next cloud computing paradigm.

• Direct strategic planning retreats for people to enable new perspectives and business strategy opportunities.

• Increase margins through zero-based budgeting, setting visionary strategic priorities, and operational audits.

• Advise executives using BlackRock lessons on operational excellence, product management, data science, customer experience, decision-making, digital transformation, analytics, agile, change and risk management.

• Educate executive teams and boards using proprietary models for assessing undetected third-party and procurement risks. Ensure accountability, proper business strategy and analytical insights 2014 to present.

• Speaker on C-level digital business and organizational change issues at Search Engine Strategies, a show with thousands of attendees in Chicago, London, New York City, San Jose and Toronto from 2007 to 2014.

• Co-founded advertising technology platform during 2006 to 2009. Exited to international company in Europe

KEYCORP, Fortune 500 Financial Services - Product Development Initiatives Cleveland, Ohio

Assistant Vice President, Client Strategy Analyst, Business Strategy Consulting 2004 – 2005

• Managed a 14-member matrixed team that defined and implemented product management and business requirements documents for B2B and B2C management platform migration utilizing data science techniques

• Captured $10 Million additional annual revenue by optimizing B2B sales teams, pricing, and credit activities.

• Reallocated sales force analytics and financial advisors to drive new wealth management program solutions

• Designed acquisition, partner, and retention treatments to improve commercial bank profitability

PPM AMERICA, INC., Asset Management Subsidiary of Prudential plc, left due to 9/11/2001 Chicago, Illinois Business Development Senior Quantitative Analyst, Fixed Income 1998 – 2002

• Created $5 million annual revenue stream through new product development. Directed Japanese investment vehicle which grew to over $4 billion in managed fixed-income assets with superb financial performance.

• Managed team that reduced reporting cycle time 90% and reduced headcount via proprietary portfolio analysis process that became client acquisition, credit/portfolio decision making and flexible client portal tool

• Created cash flow models: corporate, asset-backed, commercial and residential mortgage-backed securities.

• Structured collateralized debt obligations with investment bankers to engineer primary market delivery

BLACKROCK,

INC., Hyper-growth Asset Management & Risk Platform Firm New York, New York Associate - Promotion from Analyst 1995 – 1998

• Member of a high-performing team that engineered a platform business model positioning for 35170% growth in assets under management from $20 Billion in 1995 to $7.43 Trillion by 2019 to become Fortune 1000 firm

• Contributed to the vision for Aladdin with 2019 revenue $1 Billion. Transformed technology cost center into one of the first revenue-generating Business-to-Business (B2B) Software as a Service (SaaS) platforms.

• Managed large teams for overlapping information technology initiatives. Selected dozens of employees.

• Leveraged B2B partners and machine learning practices to invent a zero-defect data integrity environment.

• Directed product management projects for Account, Risk, and Portfolio Management teams. Improved portfolio decision-making accountability. Developed elite compliance and agile Internet client service model

• Invented real-time business rules and artificial intelligence (AI) to enable zero-defect risk and compliance

• Enabled exponential growth through workforce transformation, reallocated hundreds of employees

• Invented data science analytics utilizing data quality, data governance and data management to create better portfolio manager decision-making, risk management controls, legal outcomes and operational processes.

• Negotiated API contracts with third party suppliers including Bloomberg and executed data transfers.

ALLIANCEBERNSTEIN HOLDING, L.P., Global Investment Subsidiary of AXA Group New York, New York Portfolio Manager Assistant - Promotion from Mutual Fund Accountant 1993 – 1995

• Launched new Australian product, analyzed portfolios, and delivered retirement plan client presentations

• Leader of portfolio manager activities for fixed income and cash equivalent for over $5 Billion in assets.

STEIN, ROE & FARNHAM, INC., Investment Management Company Chicago, Illinois Mutual Fund Accountant 1990 – 1992

• Prepared net asset values, compliance, expense analysis, and materials for board of independent directors.

EDUCATION

MBA, Finance and Entrepreneurship

2003 THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS – TOP 10 MBA Chicago, Illinois

BS, Accounting 1990 DEPAUL UNIVERSITY Chicago, Illinois

ADDITIONAL SKILLS INFORMATION

• Intellectually curious lifelong learner, learn more: http://fearlessrevival.com/posthumous-business-influencer/

• Understand Amazon Web Services (AWS), Google Cloud, and Oracle Cloud platform concepts

• Internet of Things, MuleSoft, Salesforce, ServiceNow, Celonis, SAP, Bloomberg, Intex, Derivative Solutions

• Agile, SQL, DevOps, AIOps, artificial intelligence, machine learning, deep learning, supervised learning

• Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint, Microsoft Office Suite, B2B SaaS

• Lead product strategy, engineering project management, prioritizing stakeholders, management lead,

• Management Lead, credit risk, effective communication, initiative, implementation, lead technical execution

• Corporate strategy, business management, intellectual curiosity, market strategy, strategic value sales

Agile Methodologies

Amazon Web Services (AWS)

Analytical Thinking / Analytical Skills

Analytics

Artificial Intelligence (AI)

Board of Directors

Budgeting

Business Acumen

Business Development

Business Operations

Business Strategy

Business-to-Business (B2B)

Change Management

Communication Skills

Competitive Analysis

Confidentiality

Consulting

Continuous Improvement

Corporate Governance

Critical Thinking

CRM

Customer Experience

Customer Success

Cybersecurity

CAPABILITIES

Executive Leadership Team

Executive Management

Financial Services

Fortune 500

Information Technology

Interpersonal Skills

Investments

Leadership Skills

Leadership Development

Machine Learning

Management Skills

Management Consulting

Operational Excellence

Organizational Effectiveness

P&L Management Experience

People Management

Presentation Skills

Problem Solving

Procurement

Product Management

Public Speaking

Risk Management

SEO

Software as a Service (SaaS)

Data Science Start-ups

Decision-Making

Strategic Planning

Digital Marketing Strategy

Digital Transformation

E-commerce

Talent Management

Team Member / Mentor

Financial Services / Fintech

Non-Executive Director

Chief Risk Officer

Chief Operations Officer

GenX - Generation X

Quality Assurance

Mentor

Commercial Operations

Enterprise Architecture

Team Leadership

Thought Leadership

Talent Strategies

Workforce Transformation

Manufacturing

Lead Director

Chief Data Officer

Chief Digital Officer

Son of a Veteran

Quality Improvement

Change Definition and Realization

Commercial Sales Effectiveness

RonaldBailey

2400LarpenteurAveWest,Apt3 Lauderdale,MN55113

(651)786-9893

Ronald.Bailey3@icloud.com

Education

SaintPaulCollege,St.Paul,MN-2017-2018

PursuedAssociatesinAppliedScience

CentralHighSchool,St.Paul,MN-Graduated2008

WorkExperience

Target, St. Louis Park, MN - July2021-Present

ClosingTeamLead,GeneralMerchandise,FoodandBeverage

Keyholder,ResponsibleforleadingNightTeamtoensurestoreclosessafelyandsecurely

WritingClosingNightReviewEmails,IncludingSales,EquipmentControl

CustomerServiceforGuests

CreatingPlanforTeamMembersfortheday

ReceivingOrdersfromVendors,KeepingReceivingDocksCleanforSafetyofTeamand IncomingVendors

Cub Foods, St. Paul, MN - Jan2021-July2021

E-CommerceLead

Heldtheresponsibilityofcreatingsystemstocarrymetricsforcompanystandards

ShoppedtheGuest’sOrders

TrainingnewTeamMemberstofollowthesystems

CollaboratedwithECommerceSpecialistforaSalesPlan,Promotions

WroteEmailstoVendorsforPromotionalItems

EquipmentControl

Cub Foods, Arden Hills, MN -March2008-December2020

AssistantCustomerServiceManager-13YearsofCustomerServiceExperience

Courteous,andRelatable.WorkswithAgilityinaDynamicandDiverseEnvironment. ResolvesCustomerComplaintsandIssuesRefundsforReturns.

ProcessesMoneyOrdersandMoneyGramTransferswithAccuracy. IssuesandRedeemsMNStateLotteryTickets.

ProcessesGiftCardandStateFairTicketSales.

Sarah A Rice

Santa Cruz, CA 95062 | 408-315-8961 | rice@seneb.com | www.linkedin.com/in/saraharice

Professional Experience

SENEB CONSULTING LLC, San Jose, CA

Senior Information Architect

2007-present

Partner with creative, design, business and IT leaders to understand, validate and rationalize complex content & information needs; set direction & priorities, plan and design technology initiatives and create human-centered solutions for diverse audience groups. Major clients:

APPLE, Cupertino, CA

Product Manager/UX Researcher

Improve asset storage & access system through research for Supply Chain Innovation:

2022-2023

● Devise maturity model measuring system changes over time, reconciling competing needs of disparate audiences into singular ranking system, objectively tracking development progress.

● Organize & sequence product development work based on diverse user needs and inputs, supporting decision making and impacting end-user adoption of a key business system.

NOVA Home Loans, Tucson, AZ 2021

Information Architect

Partnered with business & IT stakeholders to develop holistic SharePoint cloud architecture:

● Leveraged existing Microsoft technologies & environment to support adoption of updated cloud implementation with minimal friction by fast-paced, independent workers.

GOOGLE, Mountain View, CA

Information Architect/Content Strategist 2019-2020

Identified and executed user-centered design projects for Google Cloud Web Team:

2014-2020

● Performed intensive information audit & analysis of complex documentation to develop a rich content model, clarify standards & best practices for global content team.

● Partnered with cross-functional team to design and launch searchable content for targeted audience, boosting SEO, defining taxonomy & metadata, enhancing content discoverability.

Senior Business Analyst 2016-2018

Managed special data projects for Real Estate and Workplace Services organization (REWS):

● Developed issue tracking system for cross-functional team leveraging internally developed software, communicating status to management, positively impacting team collaboration.

● Gathered & defined stakeholder requirements for holistic Google multi-level real estate location taxonomy, improving global reporting & analytics for all Google real estate

Information Architect, 2014-2016

Provided IA and documentation expertise for Google’s Brand Studio:

● Gathered requirements across multiple functions and consolidated documentation for holistic Google hardware e-commerce site, testing with users to maximize productivity

● Developed architecture artifacts to support & capture design decisions, utilizing internal content & collaboration technologies, impacting work efficiency for vendors and partners.

Education

M.S., Library and Information Science. San Jose State University. San Jose, CA

B.A., Philosophy, The University of the South, Sewanee, TN.

Stanford University Continuing Education: Web Data Mining and Analysis, New Research Methods in the Social Sciences.

Leadership

Author/ editor

Advances in Information Architecture, Springer HCI Series, April 2021.

Event Organizer IA Academics and Practitioners Roundtable 2015-2021. IDEA Conference, 2006-2008.

AALIYAHBAILEY

Pittsburgh,PA |Baileya071@Gmail.Com|706-499-1265

EDUCATION

UniversityOfNorthGeorgia

BachelorofBusinessAdministration|MinorinTechnologyManagement|GPA:38

● RelevantCoursework:BusinessLeadership

● Awards/Honors:Dean'sHonorList

WORKEXPERIENCE

Atlanta,GA

WhiteCapConstruction Pittsburgh,PA

InsideSalesManager

January2021-Currently

● Fosteredinternalpartnershipswithcross-functionalteams,advocatingforcustomersandprovidinginsightsto informtheproductroadmap

● Conductedcompetitoranalysis,identifyingmarkettrendsandpositioningthecompanyasanindustryleader.

● Negotiatedandclosedhigh-valuedeals,consistentlyexceedingsalestargetsandachievingannualrevenuegoals

● Establishedandmaintainedstrongclientrelationships,resultingina25%improvementincustomersatisfaction andrepeatbusiness.

AlleguardSolutions Atlanta,GA

AccountExecutiveSales

July2018-December2020

● Navigateddealsadeptlytoengagedecision-makers,constructbusinesscases,anddevelopevaluationplans

● LedateamalongsidetheSalesManager/HeadofSaleswithaclearvisionforcultivatingapositiveteamculture.

● Managedpipelineefficientlythroughphonecallsandemails,assistingcustomersindeterminingifourplatform wastherightfit,whileensuringreal-timeCRMdataaccuracy

● ProvidedvaluablefeedbacktoRevenueEnablement,Product,andMarketingforcontinuousprocessimprovement basedoncustomerinput

TheCocaColaCompany Atlanta,GA

CustomerSuccessOnboardingLead May2016-June2018

● Onboardednewclientsbyunderstandingtheirgoalsandvision,includingcommunitydesign,strategy,and technicalintegrations Achievedlaunchtimelinesof3-4weeksfromsale

● Conductedvideotrainingsessionswithcustomers,assistingincommunityvisionplanning,andensuringtimely follow-upviaemailsforcustomerqueries

● Analyzedproductusagedatatoidentifyuserchallenges,expansionopportunities,andtrainingneeds,contributing tocustomersatisfactionandNPS

SKILLS&INTERESTS

Computer:ProficientinWord,Excel,PowerPoint,Outlook,MySQL,Oracle,andSalesforceplusmanymore.

Interests:MixedmartialArtsbeyondthephysicalaspects,itreflectsmyloveforchallenges,strategicthinking,and maintainingabalancedandactivelifestyle.

AdobeSuites EventPlanning

InventoryManagement

LogisticsCoordination

Bloomington,MN

MarketingAnalytics

MicrosoftOffice

ProjectManagement

RelationshipManagement

https://wwwlinkedincom/in/shelby-jacobson-48b0376b/

Salesforce Spanish StrategicCommunications

VendorManagement

SUMMARY Dynamicandresults-orientedprofessionalwithadiversebackgroundincommunications,eventsmanagement,and strategicmarketing Provenabilitytoreachsetgoals throughtailoredrecommendationsandstrategicanalytics Adept atbuildingstrongrelationshipswithstakeholdersanddeliveringexceptionalcustomerservice Withastrongpassionfor sustainabilityanddiversity,equityandinclusion

EXPERIENCE

National Grid Renewables

Communications and Events Associate

January2023-April2024

InternshipJune2021-January2023

Successfullyenhancedsocialmediafollowercountandinternalcommunicationengagementratebyapproximately35%and55% respectivelyinoneyearthroughdesigninganinterconnectedmarketingstrategy

Developedanalyticsstrategiesforbothinternalandexternaldigitalchannels,suchasLinkedIn,GA4,thecompanyintranet, newsletters,announcements,andGoogleMyBusiness Thesetailoredrecommendationseffectivelyboostedengagementand increasedfollowersacrossvariousplatforms

Coordinatedandoversawmultiplecustomer,community,andconferenceeventswithmorethan100attendeeseach

Managedcontractnegotiations,maintainedvendorandattendeerelationships,andhandledeventlogisticsremotelyto enhancebusinessgrowthandstakeholderconnections

Headedacross-departmentalcommitteecomprisingover30individualstoenhanceinternalcommunicationsand relationshipsacrossdepartments Utilizedfocusgroupsessionsanddataanalyticstoachievethisgoal

Enhancedvaluecreationatindustryconferencesbyestablishingannualpartnerships,implementingdepartment-specific budgetingandforecasting,securingthoughtleadershipspeakingopportunities,anddevisingstrategiesforengagementand attendance Theseeffortsresultedinsignificantindustrypartnerships

American Campus Communities

Community Assistant

June2022-December2023

Increasedoverallleaseconversionstosetanindividualmonthlyrecordandoverallbuildingrecordthroughcollaboratingwith fellowcommunityassistantstosupporttheminmakingsimilarimprovementstodailypractices

Establishedongoingconnectionswithnewresidentsandpotentialclientstoprovidepersonalizedcustomerserviceatall times,usingSalesforcetoenhanceresidentrelationshipmanagement

Designedsalestacticsthroughintegratingsocialmediacontent,residentcommunityevents,andcreativesalespresentations

University of Minnesota Undergraduate Student Government Director of Communications

July2020-June2021

Strengthenedtrustandcommunicationwithinternalandexternalstakeholdersofover30,000undergraduatestudents, 4,000facultymembers,and1,000distinctstudentgroupsoverthecourseoftheyear

Improveddepartmenteffectivenessbyconductinginterviews,remoteresearch,andteam-buildingactivitiestoenhance communicationandimplementinitiativesandpolicieswithinthestudentgovernment

Createdthefirsteverannualreportfromtheorganizationclearlyoutliningcomplexpolicychanges

University of Minnesota Carlson School of Management

Behavioral Lab Assistant

October2019-May2023

ReachedhigherlevelsofstudiesutilizingthelabandactiveparticipantscomparedtopreCOVID-19numbersresultingin revitalizationofsupportandnotorietyfromtheCarlsonSchoolofManagement

Actedasthemainlabliaison stayinginformedaboutnewstudiestosupportresearchersandleadinginformativetoursfor PhDcandidates,newresearchers,anduniversitystudentstobooststudyparticipationandexpandthesubjectpool Initiatedtargetedmarketingcampaignsbycreatingnewbrandedmaterialsandads

LEADERSHIP ROLES

CERTIFICATIONS

EDUCATION

PRIDE ERG Chapter Founder, Lead, Board Member

NationalGridRenewables October2023-April2024

Intern Mentor

NationalGridRenewables May2023-October2023

Emory University

ManagingUncertaintyinMarketingAnalytics

MeaningfulMarketingInsights

SocialMediaAnalytics

Ethics Subcommittee Liaison

NationalGridRenewables October2023-April2024

Study Abroad Student

CemenahuacSpanishSchool December2022-January2023

Mental Health Matters

MentalHealthFirstAid

Bachelor of Science-Marketing & Supply Chain and Operations Management

UniversityofMinnesota-CarlsonSchoolofManagement

MinorinSpanish

SHELBY JACOBSON

REFERENCES

Megan Rogers

Marketing Associate

National Grid Renewables

8400 Normandale Lake Blvd, Suite 1200

Bloomington, MN 55437

651-440-4957

meganblissrogers@gmail.com

Megan was my coworker from 2021-2024

Rafik Halim

Director of Transmission

National Grid Renewables

8400 Normandale Lake Blvd, Suite 1200

Bloomington, MN 55437

612-940-9513

rafikhany@gmail.com

Rafik was a mentor and colleague from 2021-2024

Amanda Goddin

EMS Specialist and PRIDE Board Member

National Grid Renewables

8400 Normandale Lake Blvd, Suite 1200

Bloomington, MN 55437

302-724-1911

goddinamanda@gmail.com

Amanda was a member of my PRIDE board and colleague from 2023-2024

Akron, OH

Kight Pruszynski

• kight.pruszynski@gmail.com

• linkedin.com/in/kightpruszynski

Project Manager

I’m a scrum-certified project manager with a background in coaching professional teams, teaching, and a bit of tech Key successes from the past few years include turning a large failing project around by overhauling processes, resulting in a renewed contract at 300% increased revenue; and coaching staff at two different schools in implementing a backward design approach, resulting in the achievement of the highest possible evaluation scores at each. My career history is peppered with such successes, and I’m looking for a leader with a knack for identifying outliers like me.

PROFESSIONAL EXPERIENCE

INDEPENDENT CONTRACTOR REMOTE • 07/2021 - 07/2023

I provided project management and content development for over a dozen educational organizations – the ones you know and some you don't. Following are just a few examples.

Project Manager

• Orchestrated the end-to-end project lifecycle for a portfolio of contracts exceeding $2M in revenue

• Introduced a self-audit quality gate in Smartsheet, decreasing QA expenditure by two-thirds

Content and Assessment Developer

• Produced help page content and marketing video in Screencast-o-Matic for NWEA's school leader feature

• Consulted with Subject Matter Expert (SME) in Confluence to write 45 career readiness assessment items

• Advised two small education businesses on their candidate recruitment, marketing, and branding strategy; built LinkedIn company page; redesigned logo in Photoshop and website in WordPress

CERESED REMOTE • 11/2021 - 12/2022

CeresEd develops award-winning content for scores of educational products.

Project Manager (Contract)

• Took the reins on a failing six-month project, rapidly revamped all systems, doubled our team, and repaired our reputation with the client, thereby earning a repeat contract at triple the revenue

• Introduced the daily scrum, including an asynchronous protocol in Slack for geographically dispersed talent

• Produced quick guides, an indexed reference manual, and a dozen training videos

PRECEPTOR CONNECTOR REMOTE • 10/2021 - 02/2022

Preceptor trained educators to land their first role in tech.

Product Analyst (Intern)

• Led the product intern team

• Managed working refinement of the product backlog and roadmap in Notion, using Agile Kanban framework

MINISTRY OF EDUCATION (MOE) DUBAI

, UAE • 11/2014 - 07/2021

In a bid to develop a bilingual citizenry, MOE recruited 2,000 foreign educators to teach English and to model best teaching practices for new Emirati teachers. I was placed at a 375-student kindergarten school.

Interim Head of Faculty (Contract) (08/2019 – 07/2020)

• Analyzed new teacher performance after a 50% staff turnover to prioritize which teaching skills to develop, thereby driving the grade level team to attain 86% of the previous year’s student assessment results

Data and Assessment Coordinator (Contract) (08/2017 – 07/2020)

• Prepared a six-month data triangulation strategy for 32 teachers, contributing to the achievement of the coveted Outstanding rank on school inspections

• Designed the grade level’s student portfolio container and 24 assessment rubrics in Adobe InDesign

• Programmed Excel to statically aggregate teacher and student performance data in real-time, and prepared quarterly summary reports for the school principal and district superintendent

English Medium Teacher (11/2014 – 07/2021)

• Taught English, math, and science to 50 children and coached 3-6 student teachers each year

CITY CENTER FOR COLLABORATIVE LEARNING TUCSON

, ARIZONA • 06/2010 – 05/2014

A small public charter middle school known for its experiential student-centered program. I built and delivered humanities and math curriculum to over 150 students and coached dozens of staff and student teachers.

Teacher and Advisor (06/2010 – 05/2014)

• Designed two week-long immersive field experiences each year, including circus school, raising peeps, writing camp, manga illustration, environmentalism and music camp, and more

• Guided staff in adopting the Understanding by Design framework to fundamentally restructure how we taught and assessed – an effort credited for attaining the A (first) level ranking on the annual AZ School Report Card

• Supervised and coached the educational assistant and 2-5 student teachers each year

Curriculum Developer (Contract) (08/2012 – 12/2013)

• Co-developed an integrated STEM-based curriculum for the launch of a new middle school, which went on to rank at the B (second) level on the AZ School Report Card in its first year of operation

EDUCATION

Master of Arts (MA), Teacher Education • California State University, Fresno

✓ Nominated for the KSOEHD Outstanding Project Award

✓ Multi-year research synthesized with postgraduate statistical models in SPSS

Bachelor of Arts (BA), Humanities • New College of California, San Francisco

Major in Computer Science (BS) • Golden Gate University, San Francisco (Transferred majors after first year)

✓ Studied HTML, CSS, PHP, and Java

CERTIFICATIONS

✓ Certified Scrum Product Owner (CSPO) • Scrum Alliance

✓ Certified ScrumMaster (CSM) • Scrum Alliance

✓ Product Analytics Certification • Pendo.io

✓ Certificate in School Leadership and Management (CSLM) • Harvard Business School Online

RENATALEO CPGChiefofStaff

Clickheretobetakentoaninteractiveversionofmyresume|Youcanfindmyresumecompanionvideohere

I'mascrappyCross-FunctionalCPGOperator/certifiedChiefofStaffwithspecializationsinOperations,Sales,Logistics&SupplyChain, andMarketingaswellasexperienceinvariousotherfields.Ieat,sleep,breathe,andwriteaboutCPG.IapproacheverythingIdowith enthusiasmandagreatsenseofhumor IhaveworkedwithseveralCPGbrands(IoftenjokethatCPGcompaniesaremybreadand butter sometimesliterally!)doinganythingandeverything,butmostimportantly,eliminatingfounderdread

Skills,Programs,andPersonalProjects

Publishedauthorofself-help/memoirbook:"UnapologeticOversharing,Self-Awareness,&BuffaloSauce" Soldover75copiesatin-personevents

WriterforWeirdCPGnewsletterwithover150followers

Notion,Klaviyo,HubSpot,folk

Shopify

Figma,Canva,Adobe:Photoshop,PremierePro,Illustrator Typeform,Surveymonkey

FrenchTranslation/Localization

MicrosoftSuite&GoogleSuite Fitness:CertifiedZumbaInstructor

EducationBackground

ChiefofStaffCertification(2023) DickinsonCollege(Aug2011-May2015)

BS,MajorinNeuroscienceandFrench,MinorinMathematics;studiedabroadinFranceandSpain,courseworkdoneinFrenchandSpanish

CPG&StartupExperience

TheGoodShroomCo /ofAllTrades(GourmendFoods)|StartupGeneralist/LeadGeneralist/VariousTitles 2021-Present Operations

Createdtemplatesforcontentcalendarandcreativeprojectmanagement

TestedseveralProjectManagementtools(ClickUp,Asana,Monday,etc)andreportedthebesttouseforprojects. ConductedmonthlyinventoryauditandreportedfinalSKUcountstofounder,savingfounder1hr/mo ManagedAmazonMarketplace

HelpedfoundertransportproducttoandsetupatExpoEast.

Researchedandreachedouttomorethan50copackerstopackageourproduct Designednewrecruitmentprocessandapplication,managedincomingapplicationsusingTypeform,andinterviewedcandidates Researchedpotentialinvestors

Learnedhowtowritepressreleasesandandsentthemtoinvestorlist

Sales/CustomerService

RespondedtocustomeremailsandsocialmediacommentsandmanagedcustomersubscriptionsinShopify.

DraftedofAllTradesStartupGeneralistresumetosendtosalesprospects Conductedcustomerinterviewstogaugecustomersatisfactionandconductproductresearch Researchedandfound200+potentialcustomers.Madein-personsalescalls. Visitedlocalpotentialcustomerstopresentourproducts

Marketing/Creative

Researchedandwrotebriefsforfiverrfreelancewriters

ResearchedpotentialindustryexpertsandconductedinterviewsforYouTubeandblogcontent UsedFigma,Canva,AdobeIllustrator,andPremiereProtocreate/editemails,YouTubevideos,andInstagram/Facebookposts UsedSparkARtocreateanInstagramfilter

ScheduledInstagramandFacebookpostsinHootsuiteandBuffer

Drafted,formatted,andsentemailsinKlaviyoandHubSpot

Researchedrelevantcontentandbrandpartnerships Ranpartneredgiveaways Researched,wrote,edited,andpublishedblogpostsusingSEO.UsedTypeformtocreateinteractivequizzes. DevelopedandimplementedTikTokstrategy

Managedinfluencercampaignsfrombeginningtoend,sourcing50influencersweeklyandrespondingtoeachemail

OtherProfessionalExperience

NationalFreightIndustries|AccountManager/TransportationManagementCoordinator/Analyst 2015-2021

Operations

Implemented,maintainedandupdated3GTransportationManagementSystemforupto5customerswithdifferentneeds CreatedandmaintaineddetailedSOPsandtrainedfellowemployeesonhowtouse3GTMS. UsedMicrosoftExceltoorganizeandunderstanddatausingfunctionslikepivottablesandVLOOKUP Workedwithfleettrucks,partnercarriers,parcelcarriers,LTLcarriers,andbrokeragetodeterminethebestroutingoptionsforRent-A-Centerstores Providedstrategictruckroutesfor3nationalwarehousesbasedondeliverylocationandcubicfeetofproduct.

Sales/CustomerService

Simultaneouslymanagedupto6accountswithdifferentneedsandprocedures

Workedhand-in-handwithSalesRepresentativesandinteractedwithcustomersdailytoensurecustomersatisfaction Mappedloadroutestodetermineampletimefordeliveryandscheduledpickupanddeliveryappointmentsbycontactingshippersandreceivers

GARRETT KUBISCHTA

MARKETING PROJECTMANAGER

SUMMARY

701-590-2675

garrett-kubischta@outlook.com

linkedin.com/in/garrett-kubischta

Experienced marketing operations professional with a passion for managing projects by utilizing evolving technologies to enhance marketing workflows. Specialties include building relationships, collaborative problem solving, and data-driven decisionmaking.

PROFESSIONAL EXPERIENCE

CHOICE HOTELS INTERNATIONAL (Acquired Radisson Hotels Americas in 2022) |January 2021 –August 2023

MARKETINGEXECUTIONCOORDINATOR – B2C& B2B PROMOTIONS & CREATIVE PROJECTS |January 2023 –August 2023

 Collaborated with internal teams across multiple departments toplan, develop, andexecute compellingmarketing campaigns and programs, including identifyingbusiness needs, brainstorming marketing support, and brand strategy alignment.

 Managed and tracked multipleconcurrent internal creativeagency projects andcontent development across channels, including digital, paid and organic socialmedia, print, cobrand card initiatives, and partnership activations.

 Led development, adoption, and improvement of marketing processes and key technologies for internal marketing stakeholders and agencies, including project management software, Percolate by Seismic, to increase efficiency.

 Providedtechnical assistancefor team and developed optimized brief, task, andcontent modules to fit new department objectives.

 Supported B2C marketing campaign execution to increaseawareness, create preference, and drivebusiness growthformorethan 20 hospitality brands across multiplemarket segments.

MARKETING

EXECUTIONSPECIALIST –FIELDMARKETING

& PROJECT MANAGEMENT

| January 2021 –December 2022

 Led marketing project management for company-wide initiatives, including 9-month global company restructuring and launch of anew Americas hotel company, development of new Radisson Innbrand collateral, and analysis and refresh of existing hotel materials across 8 brands.

 Developed and implementedfieldmarketingprograms, including marketing toolkits forB2C andB2B promotions, trainingmaterials, business development, and other resources to support post-pandemic business recovery for600+ franchised and owned properties across all geographies within theAmericas.

 Oversaw day-to-day marketing project management; verified creative deliverables alignedwith corporate and hotelbrand strategies, managed timelines andtasks forcreativeteam, and built cross-functional relationships toensure on-timeasset delivery for all organization-wide requests.

GREAT CLIPS, INC. |July 2018 –March2020

MARKETING COORDINATOR

 Built and maintained 150+marketing content calendars; managed change requests throughout theyearand ensuredmarketing plan andbudget details were updated accurately and delivered ontime; continuously implemented process improvements toincreaseteam’s efficiency.

STUDENTS TODAY LEADERS FOREVER | August 2015 –August 2017

PROGRAMS & EVENTS COORDINATOR

 Planned and managed event logistics—transportation, housing, meals, and service projects—and acted as on-sitecontact foryouth leadership programs; responsibilities included researching and contracting with locations suitableforlarge groups of youth and charter buses.

NORTH DAKOTA DEPARTMENT OF AGRICULTURE | October 2014 – August 2015

MARKETINGINTERN –GRAPHIC DESIGN AND PROGRAM SUPPORT

 Created marketing communicationmaterials supportinginitiatives toengage vendors and customers, drive growth, and brand awareness for a state agency’s agbusiness development program. Deliverables included tradeshow materials, educational pieces, and astatewide directory of local vendors and farmer’s markets.

EDUCATION

MASS COMMUNICATION & SPANISH | October 2014 –August 2015

BACHELOR OF ARTS –UNIVERSITY OF MARY | Bismarck, ND

CONTINUINGEDUCATION

 Google Project Management Certificate (In-Progress)| Expected December 2023

 HSMAI Hotel Digital Marketing Course | Spring2022

 Domo DataAnalytics –Summer 2022

PROFILE

Highly motivated with detail oriented entry-level graduate in supply chain management. Seeking a challenging position and an opportunity to leverage my analytical skills, research capabilities to a dynamic team with a commitment to continuous learning and collaborate in a rapidly changing environment.

▪ Developed comprehensive expertise in SAP MM, SAP PP and other Material Requirements Planning (MRP) systems.

▪ Incorporated Tableau visualizations as a centerpiece in the master's project for data analysis. Demonstrated various techniques, including but not limited to bars, lines, pie charts, scatter plots, and histograms, to deliver insights for effective decision-making.

▪ Planning, execution and marketing of agriculture/horticulture products along with domestic transportation.

▪ Demonstrated leadership and end client communication skills through negotiation with the marketing carriers and consumers.

▪ Possessed excellent communication and interpersonal skills, serving as a crucial asset in fostering a collaborative and efficient working environment.

▪ Involved in supply and planning for sales and operations team.

▪ End-to-end data analysis for Ghost Co wholesale as part of academic project.

▪ Received multiple appreciations for multitasking and working under crunch schedules.

EDUCATION

Saint Louis University, MO Master’s in Supply Chain Management

SKILLS

Programming: Python, SQL, R

Data Visualization: Tableau, Power BI, Microsoft Excel, MS Office Suite ERP System: SAP S/4 HANA (MM, PP)

May 2022 - Dec 2023

Data Science: Regression analysis, Sample size determination, Mean, Standard deviation, Pareto-charting, Data analysis, Data mining.

Other skills: Inventory management, Client interface, Process improvements, Project management, Production planning, Forecasting, Business analysis, Capacity analysis, Occupancy strategy, Operations Management, Advanced analytics, Strategic planning, Capacity planning, Business administration, Attention to detail, Negotiation, Customer Relation Management.

CERTIFICATIONS

▪ Python for Data Science (IBM)

▪ Python Essentials (Cisco)

▪ SQL from Hacker Rank

▪ Diploma in Supply Chain Management

▪ Diploma in Operations Management

▪ Warehouse Management: Inventory, Stock, and Supply Chains

▪ Marketing Essentials Certificate

▪ Financial Management Essentials

SUPPLY CHAIN RELATED ACADEMIC PROJECTS

New Melle Sports and Recreation (NMSR)

Student Consultant January 2023 –April 2023

Project description: Partnered with NMSR to optimize their supply chain, inventory tracking and order processing by proposing cutting-edge solutions. Come up with recommendations and enhancements in facility operations, also incorporating income-generating programs. Show cased an increased utilization by approx. 50% through capacity analysis and demand forecasting. Additionally, proposed installing LED lights on football fields, presenting a comprehensive financial analysis and a grant proposal for cost optimization and energy efficiency. Focus extended to improving concession stand operations and implementing a just-in-time inventory system for efficient supplier management at NMSR.

▪ Conducted comprehensive data and capacity analysis, identified potential capacity improvements to boost utilization and overall occupancy strategy, developed detailed analytics to drive strategic decision making.

▪ Developed expertise in SAP and other Material Requirements Planning (MRP) systems.

▪ Demonstrated the practical ability to effectively utilize SAP MM (Material Management), PP (Production Planning).

▪ Estimated yearly program demand, optimizing program allocation through capacity vs. demand analysis.

▪ Implemented systematic process improvements, achieving enhanced operational efficiency on LED light fixtures and mounting brackets installation, focusing on ROI and payback periods.

▪ Enhanced Supply Chain/Operations Management by streamlining the concession stand process, conducting competitor product analysis, and optimizing order quantities and safety stock for top-selling items, Coordinated inventory availability.

▪ Recommended various product expansion strategies, including but not limited to introduction of cotton candy that lead to increased profit margins.

▪ Leveraged Data analysis skills to provide data-driven insights and recommendations by utilizing structured and unstructured data.

▪ Demonstrated strong collaboration skills within a diverse team, showcasing effective teamwork and thoughtful leadership abilities.

▪ Recognized the importance of strategic planning and effective communication in supply chain management, contributing to NMSR's long-term success.

Ghost Co Wholesale DataAnalysis and Home Sweet Home Inc. Data analysis Summer- 2022

Utilized Tableau, R studio for sales data analysis and providing insightful visualizations for better managerial decisions. Developed multiple classification models like Random Forest, Logistics Regression, and Decision tree to predict future sales with an average of 80% accuracy. Strategized the data by using the R code by Stats Buddy Analytic tool, then by R Studio cloud and used the Genetic Algorithm to obtain the maximum selling price and profits.

Research

and

analysis onAgricultural crops

Associate Student Representative December 2016 – March 2020 Project description: Led agricultural research and demand analysis, conducting Randomized Complete and Complete Randomized Block Design experiments to assess the impact of testing, treatment, and fertigation on Turmeric and Onion. Managed germplasms, collaborated with vendors, and excelled in precise data entry, contributing to efficient inventory reporting and optimizing domestic transportation for agricultural/horticultural crops and products.

▪ Collaborated effectively with local vendors and suppliers, maintaining accurate records of activities.

▪ Successfully handled multiple responsibilities, demonstrating expertise in meticulous and precise data entry.

▪ Managed inventory reporting to the head of departments.

▪ Planning, execution and marketing of agriculture/horticulture products along with domestic transportation.

▪ Conducted extensive research and demand analysis on various agricultural crops.

WORK EXPERIENCE

Supply Chain Coordinator (Tigtsoft Pvt Ltd - India) August 2020 – April 2022

Project description: Partnered with local companies, offering services aligned with organizational values and mission to enhance the overall value of the enterprise. Providing business-specific actions and insights, includes domestic transportation planning and root causes, resulting in a notable reduction in overall supply chain costs. Executed end- to-end route optimization in transportation, demonstrating advanced proficiency in reporting and analytics. Leveraged data analytics tools to achieve a 10% cost reduction, ensuring meticulous attention to detail in tasks. Developed technical competencies, contributing to a 12% increase in operational efficiency. Presented findings emphasizing data analytics' role in strategic decision-making for on-time project deliveries.

▪ Executed comprehensive route optimization strategy in the transportation industry. Applied meticulous manual planning and leveraging industry expertise. Achieved cost-effective solutions by eliminating unnecessary nodes in the transportation network and leading a significant 10% reduction in transportation costs.

▪ Successfully applied Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) methodologies to streamline project timelines, optimize resource allocation, and enhance efficiency in a dynamic transportation environment, resulting in on-time project deliveries and improved operational effectiveness.

▪ Performed demand planning and execution for marketing sales and operations. Monitored inventory levels and supplied forecasts to 3 local distribution centers.

▪ Managed multiple tasks, coordinated with cross-functional teams to ensure purchasing and receiving of orders, timely delivery of goods and demonstrated leadership, effectively by guiding and directing a team to achieve customer service and department objectives aligning with organizational values.

▪ Conducted Root Cause Analysis using Ishikawa Diagrams and 5WHY technique to identify and resolve complex logistics issues, improving efficiency.

▪ Implemented data-driven continuous improvement strategies to analyze and optimize supply chain processes, resulting in a remarkable 12% increase in efficiency and substantial cost reduction. Created Process Maps to identify potential bottlenecks in the process and used DMAIC method to reduce lead-time.

▪ Conducted spend analysis, identified supply chain trends and opportunities for process improvement. Examined market conditions and provided data driven insights.

▪ Communicated with vendors and end client customer for product shipments, Assisted and managed relationships between customer and supplier.

▪ Planning and Inventory Management (PIM), and executed logistics, warehouse operations, transportation, and customer services.

Fridley, MN

Nancy Wallace

651-428-5469 -

DEI Program Manager | HR Professional | Team Leader | Project Manager | Equity and Inclusion Advocate

PROFESSIONAL SUMMARY

Results-driven Diversity Equity and Inclusion Program Manager with 6+ years of experience in diversity talent, employee engagement and retention strategy development with an aim to drive culture change. Proven record of leveraging collaboration as a tool for creative problem solving and change management. I am confident in my project management and communications skills and committed to continuous improvement as well as impacting team success.

AREAS OF EXPERTISE

✔ Strategic planning and implementation

✔ Strategic Partnership

✔ Program Development

✔ Change Management

WORK EXPERIENCE

DEI Program Manager II

Xcel Energy – Minneapolis, MN

✔ Creative Problem Solving

✔ Inclusive Leadership

✔ Team Management

✔ Metric Reporting

✔ Training Development and Facilitation

✔ Lean Operations

✔ Communications

✔ Community Outreach

March 2024 - Present

● Co-leads the design and implementation of DEI Rally Room strategies and solutions in support of company’s employee engagement and retention objectives through utilization of Lean Methodologies.

● Coaches DEI Rally Room workstream co-leads through the different rally room processes and tools to drive performance and ensure effective management of workstreams for alignment with the rally room objectives.

● Leads the Speak-Up, Belonging and Recognition workstream projects by guiding projects execution, building projects KPIs, monitoring the Tactical Implementation Plan and building relationships with stakeholders across the organization.

● Fosters relationships externally and internal cross-functional teams to inform and implement DEI initiatives to ensure alignment across the organization through change management.

● Partners with the business, HR and EEO & Employee Relations to develop and implement solutions that support inclusion and diversity strategies, policies, and compliance.

● Introduces, tracks, and reports accurate measurement of DEI KPIs, project designated deliverables and introduction of efficiency focused solutions to senior leaders and stakeholders.

Diversity and Inclusion Program Manager

Xcel Energy- Minneapolis, MN

June 2021 - Present

● Directed the successful implementation of Xcel Energy’s college internship program, of 200+ intern participants annually, through effective planning and continuous improvement, working closely with internal teams, schools, non-profits, and other community partners to identify trends related to internships and inclusion and diversity programs and develop solutions for implementation.

● Developed and executed intern engagement events that resulted in increased intern engagement and retention score by 40%.

● Collaborate with talent acquisition on diversity sourcing through leveraging external relationships and attending DEI events and conferences increasing our diverse candidate pool by 5%.

● Track, measure and present to senior leaders the college internship program metrics in relation to how it promotes diversity and inclusion within Xcel Energy, to maintain alignment and ensure we are meeting company DEI goals.

● Support in the design, development, and facilitation of the Unconscious Bias Training to support the advancement of an inclusive culture within Xcel Energy locations.

● Provides support in the development and implementation of current programs that align with corporate priorities such as Summit Leadership Program, diversity and inclusion trainings, scholarship programs, and New Hire Orientation.

● Partners with the business units and HR team to develop and implement solutions that support team and overall inclusion and diversity strategies, policies, and initiatives through providing recommendations for improving existing programs or implementation of new programs to maximize organizational effectiveness.

● Partnered with legal to review and update policies related to internship programs to ensure we are staying equitable in managing the program aspects.

Diversity

Program Manager, Career Success

Genesys Works – Twin Cities - St. Paul, MN September 2020 – May 2021

● Directed college internship programming and developed quality operational practices in collaboration with the corporate partnership teams and internal teams to ensure program alignment and efficiency.

● Developed and maintained relationships with corporate partners with a focus on diverse talent acquisition and retention to create career pathways for students and support organizations with their diversity and inclusion hiring and retention initiatives increasing our alumni hiring by 5%.

● Supervised a team of 4 Program Coordinators and their relationships with college interns and corporate partners by providing leadership focused directions and coaching to drive performance and improve efficiency and effectiveness of program delivery.

● Monitored team metrics to ensure that deliverables were met and ensure program growth while fostering a student-orientated and team cohesion environment guided by inclusive practices.

● Co-lead Genesys Works’ DEI committee tasked with developing, recommending, and implementing DEI initiatives, strategic plan, vision, tactics, and measurable outcome that would advance diversity equity and inclusion at Genesys Works – Twin Cities.

● Served as liaison and consultant to managers and directors for curriculum design and development, professional development needs, program alignment and operational excellence.

Diversity Internship Program Coordinator/Recruiter

Minnesota Department of Human Services- St. Paul, MN May 2019 – August 2020

● Managed 7 diversity and inclusion internship programs including Executive Pathways, Legal Externship, Star of the North Fellowship, Urban Scholars, Step-Up, Right-Track, and Project Search through full cycle recruitment.

● Managed and provided leadership to internal business partners on diversity sourcing and pipeline programs to identify, attract and hire top talent through leveraging external relationships to increase candidate pools.

● Developed and maintained database to track progress of program participants by assessing employment expectations and needs of participants to ensure successful completion and retention.

● Acted as liaison between DHS, educational institutions (student's faculty sponsor, school's career center director, and career counselors) and the partner organizations (City of Minneapolis, Achieve Minneapolis, Step Up and Right Track) to provide a smooth transitional process for each stakeholder involved.

● Organized and attended community events, job fairs, colleges, vocational schools, and high schools for the purposes of recruiting qualified diverse students for internships and student worker positions at DHS.

● Supported the DHS Diversity committee with identifying, developing, and implementing initiatives focused on supporting inclusion and diversity within DHS in collaboration with different Employee resource groups (ERGs).

Diversity Recruiter Intern

Minnesota Department of Human Services- St. Paul, MN

Nov 2018 – April 2019

● Managed and provided leadership on diversity sourcing and pipeline programs to identify, attract and hire top talent through leveraging external relationships to increase candidate pools.

● Conducted human resources and talent management research and developed best practices in diversity recruiting, interviewing, workplace diversity reporting, and on-boarding to improve our recruitment and selection process and build a broad talent pipeline.

● Collaborated with ERGs to identify, develop, and implement DEI strategies focused on Talent Acquisition and Employee engagement and retention.

● Developed marketing materials and ideas to increase public awareness of DHS and explain the hiring process that attracts and retains a diverse pool of quality employees.

● Designed and maintained the bi-monthly diversity employment newsletter to inform the public about the roles and contributions of DHS diversity and Inclusion team to the community.

Student Support

Medical School – University of Minnesota – Minneapolis, MN

● Assisted with student record support and management.

● Provided support for curricular events such as poster sessions, exam proctoring and more.

● Organized multiple events for department faculty and students to foster engagement and connection.

HR Intern

City of Saint Paul (Human Resources Department) - St. Paul, MN

Jan 2018 – Dec 2018

Jan 2018 – Apr 2018

● Aided with organizing special recruitment and selection projects such elevate sessions, police, and firefighter recruitment events.

● Reviewed and updated departmental policies, through research.

● Assisted HR staff with racial equity efforts to foster diversity and inclusion.

Temp (Administrative Assistant)

Robert Half/Office Team - Minneapolis, MN

● Answered and directed calls to different departments in an office with 300+ employees.

● Greeted and assisted guests by directing them to where they needed to be.

● Provided support through filling, printing, scanning and mail delivery to different departments

Clerk

Sacramento City College, Davis Center - Davis, CA Feb 2016 – Sep 2017

● Reviewed over 10,000 student application and petition forms before submitting for final processing.

● Supported students from all over the world in navigating their college experience through employing empathy, patience and understanding.

● Organized and hosted campus events along with other staff.

Skills

● Current facilitator for #IamRemakable and YWCA Racial Justice focused on creating awareness of historically marginalized issues and how to be an ally to these communities.

● Diversity strategy development

● Interpersonal communication.

● Leadership and adaptability

● Organization and prioritization.

● Fluent in English, Swahili, and Luo.

● MS Office

VICKY CASTORENA

3241 Lyndale Ave S Minneapolis, MN 55408 ■ vgcastorena@gmail com ■ (773) 620-9081 ■ LinkedIn Profile

DEI ADVOCATE AND SPECIALIST

Strategic and results-oriented Diversity, Equity, and Inclusion (DEI) leader with 8+ years experience and a proven track record in evaluating and providing targeted recommendations to executive leaders to meet organizational wide DEI goals.

Known for a collaborative approach and a keen understanding of DEI principles, I am committed to advancing equity within organizations I am seeking opportunities to contribute my wealth of experience to organizations dedicated to fostering diversity, equity, and inclusion.

KEY SKILLS AND QUALIFICATIONS

DEI Training and Facilitation ■ DEI Curriculum Design and Development ■ Strategic Advisement ■ Employee Resource Group Leadership and Development ■ Communication and Initiative Oversight ■ DEI Best Practices and Consultation ■ Networking and Community Engagement ■ Board Membership and Leadership ■ DEI Consulting ■ Circle Dialog Facilitation

SENIOR SPECIALIST DIVERSITY, EQUITY, INCLUSION AND BELONGING (2022 – 2023)

Using a strategic approach in the creation of tailored DEIB courses and programs aligned with business needs Leading impactful training sessions, equipping employees with practical tools and takeaways for immediate application of learned concepts Continuously evaluating and updating training content, incorporating valuable feedback and ensuring program success. Developing and executing initiatives to ensure widespread awareness and access to training opportunities and requirements for all employees Providing strategic recommendations for new training initiatives to the Director of Learning and Development

Founding and leading Affirm, Fraser’s inaugural LGBTQ+ Employee Resource Group (ERG) This role involves member and leadership recruitment, charter development, and the creation of a vision, mission, and values

Playing a pivotal role in shaping the culture at Fraser through the development and evolution of Fraser Orientation. This involves a redesign of the DEIB section and its integration into the overall DEIB curriculum.

Effective management of training materials, ensuring budgetary compliance, and maintaining the integrity of Fraser's Learning Management System This includes overseeing naming conventions, database setup, and learning paths to facilitate a seamless learning experience.

Strategic Education Inc. (Capella University) Minneapolis, MN

FOUNDING MEMBER AND CO-CHAIR, CEO’S COUNCIL ON DIVERSITY, EQUITY, AND INCLUSION (2019 – 2022)

Contributed to the development and refinement of institutional policies and procedures aimed at addressing DEI issues Actively engaged in amplifying the voices of employees and students, addressing concerns of inequality, and seeking regular feedback to drive better decision-making and continuous improvement opportunities. Excelled in maintaining and disseminating best practices for diversity, equity, and inclusion across various facets of institutional operations, including policies, teaching, training, hiring, and staff/faculty/executive leader retention Provided valuable resources to navigate DEI issues for students, staff, faculty, and executive leaders

Ensured widespread awareness and engagement in promoting a diverse and inclusive workplace culture by sharing the work of the DEI Council with the entire organization

PROFESSIONAL EXPERIENCE

Fraser Richfield, MN

Developed comprehensive onboarding schedules and training program for the recruitment and onboarding of new DEI Council members

Successfully relaunched the Employee Resource Group initiative, securing increased budgets and implementing a two-year development plan

CO-LEAD DIVERSITY AND INCLUSION NETWORKING GROUP (2016 – 2019)

Contributed to the creation of Diversity and Inclusion Networking Group (DING) mission statement, purpose, branding, and increased awareness within the organization. Coordinated and facilitated events featuring distinguished speakers such as Andrea Jenkins, Dutchess Harris, and organizing a series on Inclusive Engagement. Played a key role in reviewing, assisting with content, and providing approval for the monthly DING newsletter, ensuring it aligned with the organization's DEI goals Excelled in navigating conversations around sensitive topics like race, privilege, bias, and advocacy

Demonstrated my commitment to community engagement by conducting research and establishing partnerships with local organizations for events like clothing drives and educational initiatives such as Appetite for Change

Successfully coordinated facilitation Connect and Celebrate lunches, fostering meaningful relationships and connections between employees.

Partnered with other ERGs to promote and raise awareness about intersectionality For instance, collaborated with the Christian ERG to present a talk by Ms Donna Harris on Overcoming Sophisticated Slavery

Minneapolis, MN

BOARD MEMBER AND CHAIR (2020 – 2022)

Exemplary service as a Board Member and Board Chair at Mossier. Contributed significantly to the organization's growth and impact through strategic initiatives and dedicated leadership. Played a vital role in steering Mossier towards its goals, actively participating in strategic decision-making and fostering a culture of innovation and adaptability

Advised on the development of a comprehensive five-year expansion plan, extending consulting, training, and Diversity, Equity, and Inclusion (DEI) services beyond Minnesota.

Successfully orchestrated the planning and execution of Mossier's inaugural virtual Proud to Work MN conference, ensuring high attendance and engagement

Demonstrated strong leadership skills by facilitating and coordinating board meetings, fostering effective communication, and ensuring the alignment of organizational goals

Effectively oversaw subcommittees, ensuring progress and continuity in key areas, contributing to the overall success and sustainability of Mossier's mission.

Dangerous Man Brewing Company

DEI CONSULTING (2021)

Minneapolis, MN

Instrumental in enhancing organizational culture, inclusivity, and equity through comprehensive initiatives at Dangerous Man Brewing Company Successfully reviewed and revised the company's mission, vision, and values, integrating DEI values for a more inclusive organizational identity Made significant contributions by providing recommendations for creating an accessible facility,

Mossier

VICKY CASTORENA

emphasizing inclusivity and equity for all employees. Offered insights and recommendations to enhance staff communication and dynamics, fostering a collaborative and positive work environment

Developed an employee feedback form and established communication channels, empowering employees to express cultural concerns and contribute to a more open and inclusive workplace

Provided strategic advice on inclusive hiring and recruiting practices, ensuring a diverse and talented workforce.

Offered valuable recommendations for improving the onboarding process, facilitating a smoother transition for new or promoted employees

EDUCATION

LANGUAGES

Bachelor of Science in Psychology Capella University, Minneapolis,

Adam Pope

adamhpope@gmail.com

6122512146

I've worked in healthcare for 20 years, from Nurse Assistant to Operations Manager. Now, I've been in Talent Acquisition for 3+yrs and truly feel it's where I thrive. I enjoy building long- term relationships with applicant sources and working with Hiring Managers to find the best candidates for roles with complex requirements. I enjoy the challenge of sourcing difficult roles and excel at multi-division/multistate hiring.

Work Experience

Talent Acquisition Specialist

Koch Companies - Golden Valley, MN

May 2022 to February 2024

Hired for Corporate, Warehouse, Human Resources, Trucking Operations, and Logistics throughout 6 divisions in MN, GA, IL, TX, and CA

• Collaborate with hiring managers to provide full cycle recruiting including screening, recommend testing for positions and appropriate background checks, and interviews in accordance with local, state, and federal laws and regulations.

• Ensure Diversity, Equity, and Inclusion in throughout the recruitment process

• Adeptly use Boolean search to identify specific talent and skills amidst thousands resumes

• Devise and implement sourcing strategies to build pipelines of potential applicants

• Partner with marketing team on employer branding initiatives, maintaining relationships with staffing vendors, and job fairs.

• Enact and update end to end candidate hiring process to ensure a positive experience.

• Determine selection criteria for candidates in collaboration with stakeholders.

• Provide monthly, quarterly, and annual reports on recruitment metrics.

Recruiter

Planned Parenthood - Minneapolis, MN

November 2021 to April 2022

(6 months) Contract

Hired for Clinical Support Staff, Nurses, Customer Service, and Clinicians in ND, SD, MN, IA, NE

• Manage the candidate pipeline and conduct interviews, screens, tests, and evaluate candidates,

• Ensures compliance for all steps of the recruitment process; position approval, posting, sourcing, interviewing, testing, education/employment verification, criminal background checks, executing preonboarding process, applicant tracking database management.

• Responsible for accurate and timely candidate communications.

• Demonstrated proficiency in all systems and technology required for the role.

• Collaborate with recruiting team throughout recruitment process.

• Partner with Human Resources for compliance and regulatory audits, reviews and inspections.

• Track and report timely on new employee status as it relates to start date readiness and attendance, missing documents and clearance.

• Participates in recruitment efforts at conventions, speaking engagements, job fairs, educational facilities and other community related activities.

• Lead or assist on departmental projects.

Operations Manager

Syncare Memory Suites - Plymouth, MN

June 2019 to December 2021

Hired for Nurses, Nurse Assistants, HHAs, and Administration in Minneapolis, MN area

• Recruit new employees and process candidate paperwork in a timely manner

• Coordinate company social media plan to assure uniformity across platforms

• Record media with staff and residents for social media keeping privacy priority

• Provide staff with monthly schedule

• On-call for emergency absences and schedule conflicts

• Ensure company operates under MN Dept of Health code by updating and reviewing most current information and practices

• Work with staff creating guidelines and policy to meet quality standards throughout the company

• Meet regularly with managers and supervisors to troubleshoot systems and resident needs to ensure state survey preparedness.

Certified Nursing Assistant

Syncare Memory Suites - Plymouth, MN

June 2018 to November 2019

• Assist patients/residents will all daily living needs

• Began transition to Ops Manager within one year

Medication Technician

Bethany Retirement Living - Fargo, ND

January 2008 to June 2018

Administer medication to patients primarily diagnosed with dementia.

Assess patient health for drug reactions and side-effects.

Provide physical and emotional support for patients with memory loss.

Troubleshoot aggressive behaviors for positive outcomes.

Speak at community education events.

Education

Bachelor of Arts in Multimedia Journalism

Minnesota State University Moorhead 2012 to 2017

Skills

• Sensitive Information

• Confidentiality

• Negotiation

• Phone Etiquette

• Interviewing

• Public Speaking

• Recruiting

• Talent Acquisition

• ATS

• HR Sourcing

Links linkedin.com/in/adamhpope

Alexander J. Cook

cook.alexander.j@gmail.com • (423) 315-2376 • www.linkedin.com/in/alexanderjcook • San Francisco, CA

Product Management Leader

Over 10 years of success leading and building world-class product management teams to develop and launch ideation, strategy, A/B testing ship and scale of high-impact consumer products that deliver value for hundreds of millions of users. Expert at aligning consumer, business and technical needs with engineers, functional partners and stakeholders. Entrepreneurial approach to identifying and capitalizing on market needs and solving complex problems through extensive data analyses and experimentation. Expertise in disruptive technologies, including AI, ML (machine learning) and LLM / LAM (large language / large action models)

Expertise

• Digital Product Vision & Strategy

• Data Science & Advanced Analytics

• User Research & Consumer Insights

• Team leader and motivation

• Product-led Growth

• Product-led experience Design

Experience

Super.com (Series C Startup - formerly SnapCommerce Inc.), San Francisco, CA

• Technical Engineering Partnership

• Native Mobile Apps (Android, iOS)

• Disruptive Technologies (AI, ML, NLP)

2022 to present Senior Director of Product Management promoted from Director of Product Management Lead all Super.com product teams and products across 5 technical Engineering verticals, including: Travel, Consumer Fintech, eCommerce, Hardware, Growth, owning and driving Super.com’s mission to enable anyone to enjoy more of what life has to offer.

• Drive product adoption by +25% YoY and triple digit revenue growth to an annualized $1 bn in GMV, serving +80 mn users.

• Lead, manage, develop and coach high performing team of 15 product managers, creating and driving a best-inclass, product-led growth culture, adopting high-impact product development strategies.

• Launched 0-1, AI-based consumer fintech product, driving Super ecosystem retention rate by high single digits.

• Shipped end-to-end tech replatform to Super.com (from SnapCommerce), increasing user sentiment by double digits.

• Created and aligned all executive stakeholders on my product vision, strategy and goals with clear communication of a new, cohesive commerce strategy across all product verticals, directly resulting in +10% increase in retention and double-digit conversion increases.

PayJoy Inc. (Series C Startup), San Francisco, CA

Group Product Manager – Consumer Fintech

2021 to 2022

Led mobile app-based consumer finance experiences and delivery of access to technology for the two billion un- & under-banked consumers in developing economies of Latin America, India and Africa. Owned Product strategy of our $100M Series C raise.

• Built and directly lead consumer product team of 3 experienced product managers and 1 product design leader.

• Drove user growth from zero to +1M within ~12 months via Android App called PayJoy Cash.

• Expanded product offering to ~3 new LATAM markets and launched a Buy-Now-Pay-Later app experience for ~100,000 users, achieving +80 customer NPS.

Levi’s eCommerce, Levi Strauss & Co., San Francisco, CA

2018 to 2021

Principal Product Manager promoted from Senior Product Manager – Innovation , AI and Machine Learning

Conceptualized and led delivery of product strategy, experiences, and end-to-end features to ship user expectation- exceeding digital experiences across Americas, Europe, and APAC, solving the most complex real-world consumer & business problems. Oversaw conversational commerce initiatives and product portfolio, including Facebook Messenger bot, Amazon Alexa skill, Google Voice Assistant, and Levi.com chatbot. Led consumer insights from real-world consumers and A/B testing to determine best approach to maximize engagement and revenue. Managed and grew team of 4 product managers and 2 UX designers.

• Generated ~$10M in incremental topline growth through omnichannel conversational commerce portfolio.

• Drove 3x consumer sentiment improvement and +10% engagement increase on Levi.com by conceptualizing, ideating, building and launching Levi’s first AI-based chatbot, receiving Google’s best new experience award.

• Optimized site search as measured by ~10% clickthrough improvement by building machine learning algorithm to improve accuracy, personalization, and to enable use of natural language processing (NLP) in search queries.

• Improved shopping experience as measured by +80 NPS consumer sentiment scores by launching omnichannel stylist chatbot feature connecting users with in-store stylists from any location.

WalmartLabs at Walmart Inc., San Bruno, CA

Senior Product Manager – eCommerce Product Management

2016 to 2018

Developed & delivered the vision, strategies, requirements, and roadmap for the omnichannel consumer experience on Walmart.com homepage, site navigation, category merchandising pages, and mobile apps. Managed team of 2 product managers.

• Generated ~2%, multimillion-dollar topline conversion increase with launch of new native app home screen browsing experience that resulted in increased department-based shopping experiences.

• Shipped global navigation redesign across 27 digital properties, improving navigation sitewide, as measured by CTR.

• Grew engagement and customer satisfaction by double digits by increasing site personalization by 50%, enhancing user interface, and designing new business processes while building and delivering sitewide Walmart.com redesign.

Gap Inc., San Francisco, CA

Senior Product Manager – Product Transformation & Strategy

2015 to 2016

Led strategy and development of digital transformation across ~30 teams and four global brands to decrease friction and while leading return-on-investment decision-making for a cohesive, enhanced global ecommerce consumer experience.

• Earned Exceed Recognition Award for exceptional leadership and driving topline growth of 9%

Ralph Lauren Corporation, New York, NY

Senior Manager and Product Manager – Global Ecommerce Strategic Development, 2013 to 2015

2011 to 2015

Led analyses, creation, and implementation of ecommerce throughout North America, Europe, and Asia. Developed strategies, led expansion and cultivated strategic partnerships monetization and acquisitions. Managed and grew lean team.

• Realized significant top-line growth and improved competitive market positioning with introduction of omnichannel ecommerce business, including owning ~$30M P&L, leading cross-functional team, and executing investment thesis.

• Grew e-commerce by +17% year-over-year, meeting ~$1B+ revenue target.

• Drove incremental ~10% annual growth via omnichannel global technology stack re-platforming, leading and aligning 30+ executive stakeholders to formulate strategy in alignment with financial and operational objectives.

Senior Manager promoted from Senior Analyst – Supply Chain and Corporate Strategy , 2011 to 2013

• Developed strategy for ~$300M business with ~10 brands and six main divisions. Generated insights and defined trends affecting global profitability, efficiency and 6-digit process upside.

• Increased process efficiency by 15% and achieved cost savings of approximately $20M.

Bank of America Merrill Lynch Investment Bank, New York, NY

Senior Analyst promoted from Analyst – Investment Banking

2009 to 2011

Advised ~30+ clients in the consumer and retail sectors with transactions of $20B+ using multi-vector data sets to drive decisioning.

• Executed 18 M&A, equity, and debt transactions totaling $20B+ and created 80+ executive presentations, including detailed industry updates and other comprehensive financial analyses.

• Built dynamic financial models to analyze accretion/dilution, discounted cash flow, refinancing, IPO and LBO, frequently under considerable time constraints, and other financing alternatives.

Dartmouth College, Hanover, NH

Education

Suma Cum Laude – AB (Bachelor of Arts) in Economics, Minors in Art History, Computer Science.

Top 20 Class Leader, Green Key Society President, Dartmouth Business Association President, Undergraduate Advisor, Dartmouth Outing Club Trip Leader, Dartmouth College Glee Club (Vice President), Dartmouth Dodecaphonic (A cappella).

Technical Proficiencies & Volunteering Leadership

Technical: Scrum and Agile Software Development, Miro, Figma, Asana, Productboard, Tableau, Amplitude, Looker, Adobe Analytics, SQL, TensorFlow, PyTorch, HTML, Python, Notion, Atlassian, Google Workspace, Lean Six Sigma Volunteering: American Red Cross, Partnerships for Trauma Recovery Board of Directors (BoD), LYRIC.org BoD., Out in Tech, Black Product Managers Network, Dartmouth Alumni Fundraising Leadership, Dartmouth alumni class Executive Committee.

Yu-Cheng (Dave) Lai

Seattle, WA; open to relocation | (425) 516-9435 | nbaqq44@gmail.com | linkedin.com/in/yu-cheng-lai

EDUCATION:

University of Washington

Master of Science in Technology Innovation

Sep. 2021 - Mar. 2023

Relevant coursework: Product Management, UI Programming, Database Systems, User Research, Industrial Design National Tsing Hua University Sep. 2016 - Jun. 2021

Bachelor of Arts in Economics; Interdisciplinary in Law

PROFESSIONAL EXPERIENCE:

Motiverse Labs | Product Manager Bellevue, WA | May 2023 - Present

• Developed and executed testing strategy for AI- powered app user interface features, resulting in a 20% increase in bug detection efficiency.

• Collaborated with cross-functional teams to prioritize product backlogs, resulting in a 10% improvement in product development lifecycle time.

• Increased the new customers by 12% in the latest Beta version with a new marketing strategy of referring past users’ documentation for success.

Meta | Demo | Product Manager Co-op Apprentice Bellevue, WA | Jun. 2022 - Dec. 2022

• Initiated projects by diving deep into 5 market research, 2 user persona reports to address Meta’s root cause of losing on Gen. Z users.

• Worked on GTM strategy & distribution strategy, resulting in 100+ pre-registrations from Gen. Z Americans for the MVP’s app usability testing.

• Conducted 15 interviews, 54 surveys, and A/B testing to identify user journey maps and proposed solutions, reaching 7/10 NPS and 68.9 SPS.

• Collaborated with 2 engineers throughout SDLC, ensuring compliance with IP & privacy laws, including GDPR, CCPA, and CPRA.

The SHARE Platform | Software Engineer Intern

Remote Vienna, VA | Jun. 2022 - Sep. 2022

• Implemented Agile (Scrum) to write and refine 20+ user stories, and managed 30+ product backlogs by leveraging Jira.

• Conducted market research to identify target audience, market trend, and competitors which led to a 15% increase in user satisfaction.

• Led dataset migration from MongoDB to Amazon DynamoDB, achieving 50% faster data retrieval, and 40% improved query performance.

JiaTe Cable Tie | Project Manager

Taichung, Taiwan | Apr. 2021 - May. 2022

• Directed go-to-market & distribution plan on how to promote cable ties and ensure supply chain operations which got clients from 10+ countries.

• Coordinated project operations including prioritizing tasks and removing roadblocks to meet customers’ deadlines and expectations.

• Defined the manufacturing process by identifying the risks and future outcomes to solve and mitigate the production line risks.

Dream More | Demo | Co-founder & Project Manager

Remote | Feb. 2021 - Mar. 2022

• Directed project change to online platform and communicated change by leveraging data to persuade team members for long-term benefit.

• Outreached to 15 schools and 10 community centers, achieving 500+ impressions and 30%+ volunteer engagement through strategic marketing.

• Improved team efficiency by 30% using Slack for project tracking, file sharing and integration with tools on Google Workspace.

Epoch Foundation | Product Manager Apprentice Taipei, Taiwan | Feb. 2019 - Jan. 2020

• Initiated the product by conducting 2 market research including competitor, SWOT, and TA analysis; created a product roadmap using Miro.

• Conducted 10 users & 4 experts’ interviews to identify key features for first MVP iteration including POS interactive community and live chats.

• Served as a delegate out of 250 candidates to visit startups in Israel and created a video of experience sharing with 5000+ views & 100+ shares.

Honestbee | Marketing Analysis Intern

Hsinchu, Taiwan | Feb. 2019 - Jun. 2019

• Dig into 3 market research and competitor analysis and proposed to expand to high-end family’s grocery shopping by focusing on key metrics.

• Conducted 3 focus groups & 127 surveys and collaborated with 2 data analysts to visualize results using Power BI and identify KPIs.

• Adopted SEO through Breadcrumbs & URL strategies and worked to optimize app design, resulting in a 25% increase in organic website traffic.

SELECTED PROJECTS:

Diabetes Monitoring System | Product Manager

Bellevue, WA | Dec. 2021 - Mar. 2022

• Led to create Python & JavaScript web for blood sugar data collection on Azure Cosmos DB SQL, enabling meal recommendations in 2 sec.

• Researched privacy legal requirements for data collection, adhering to HIPAA and the Washington Privacy Act to protect user data.

• Collaborated with 2 engineers to test 10+ types of sensors using Arduino and Raspberry, improving blood sugar level readings accuracy by 25%.

Freshness Tracking System | Product Manager Bellevue, WA | Apr. 2022 - Jun. 2022

• Collaborated to use Express and Node.js, for creating a RESTful API which enables data retrieval from Azure Cosmos DB SQL.

• Administered from 0 to 1 of software and hardware features implementation, achieving 20% reduction in food waste and 30% on labor hours.

• Led 4 contextual inquiries, 6 user interviews, and 3 heuristic evaluations, driving 30% increase in user satisfaction, 25% reduction in user errors.

SKILLS:

• Technical: Python, SQL, R, JavaScript, HTML, CSS, Java, Kotlin, REST APIs, Database, AWS, Azure, AR/VR

• Product Management: Jira, Tableau, Power BI, Microsoft Office, Figma, Agile (Scrum, Kanban), User-Centered Design, SAFe, A/B Testing

• Languages: English (Fluent), Mandarin (Native), Taiwanese (Native), Japanese (Basic), Korean (Basic)

• Leadership: Disability: IN, Lime Connect, Tapia, CodePath, Out in Tech, O4U, Assoc. for the Spastic, Kenya Volunteer Assoc.

CILLIAN SHEA

603-809-6956 | cillianshea@yahoo.com | https://www.linkedin.com/in/cillianshea/

PROFESSIONAL SUMMARY

Adaptable, results driven, sales professional with 6 years in cybersecurity and 10+ years of client and people management experience. Skilled in relaNonship building, client saNsfacNon, and cross-funcNonal collaboraNon.

PROFESSIONAL EXPERIENCE

Pondurance

March 2021 – Present Account Manager (January 2023-Present)

• Responsible for the renewal, retenNon, and expansion of 30 accounts. Ended 2023 with 96% retenNon.

• Worked closely with technology partners to provide opNmal soluNon-ﬁt for clients.

• Served as a Customer Success Advocate to miNgate obstacles, build trust in Pondurance, and ensure that desired client outcomes were achieved.

• Facilitated regular Service Reviews and QBR's with client stakeholders to map client objecNves and ensure that clients derived maximum value from their investments.

• Worked with Client and Channel teams to provide customized business soluNon plans for growth.

• Collaborated cross-funcNonally with MarkeNng, Business Development, Product, Channel, and Delivery teams to opNmize business opportuniNes and Customer Experience.

• ProacNvely managed concerns, issues, and escalaNons to solidify client relaNonships and miNgate churn.

• AcNve parNcipant of the Beneﬁts, Engagement, and Culture Team since its creaNon in September of 2022, contribuNng creaNve ideas to enhance company culture, working to bring beneﬁts that resonate with Pondurance employees, and implemenNng innovaNve soluNons to strengthen the bond throughout a dispersed, largely remote, workforce.

Mid-Market Account ExecuNve (October 2021 – December 2022)

• Top performing Account ExecuNve on the Mid-Market team in 2022.

• Sourced and developed new logo opportuniNes, running a full sales cycle from qualiﬁcaNon to close.

• Worked closely with Channel Partners and Resellers to understand Partner and Prospect prioriNes to generate business opportuniNes with the overarching goal of driving joint partnership and inﬂuencing long term strategic collaboraNon.

• OpNmized client life-cycle from onboarding to renewal.

Inside Sales RepresentaNve (March 2021 – December 2022)

• Joined a brand-new team during a company relaunch.

• IdenNﬁed new business opportuniNes through outreach to market leads and deﬁned campaigns across a targeted customer base.

• Developed business strategies with MarkeNng and Channel Partner teams.

• Managed sales cycles through a consultaNve approach.

BeyondTrust

Sales Development RepresentaNve

• Consistently exceeded quotas; 107% to annual goal in 2019, 175% to annual goal in 2020.

• Generated and qualiﬁed leads to create new sales opportuniNes.

May 2019 – March 2021

• Partnered with Sales leadership and MarkeNng to create outbound messaging campaigns to help arNculate soluNon value and opNmize revenue.

• Worked closely with internal and external resources, including Partner, MarkeNng, Renewals, and Inside Sales teams to deliver on common goals.

EARLIER WORK EXPERIENCE

J.Crew | Store Director | March 2017 - April 2019

J.Crew | Associate Store Manager | December 2013 - March 2017

Louis Vuikon | Accessories Specialist | June 2012 - December 2013

Kate Spade New York | Sales Supervisor | September 2010- May 2011

EDUCATION

West Virginia University

LinkedIn.com/in/lrp

SUMMARY:

A results-driven enterprise sales leader with a 10-year track record of repeatedly exceeding goals, leading cross-functional teams,andreceivingmultiplepromotionsinhighlycomplextechnicalenvironments Referencesareavailableuponrequest

AREAS OF EXPERTISE:

AI&MLProducts SalesStrategy

StrategicAccountManagement

ContractNegotiation SaaS/IaaS/CCaaS/CloudSolutions SalesForecasting&FinancialReporting

MarketSegmentation PartnerStrategy StrategicPlanning

RELEVANT TRAINING & CERTIFICATIONS:

Technology: Google,Microsoft,AWS,Genesys,NICEinContact,Salesforce,&RingCentral Sales Methodology: ASLAN,ChallengerSales,MEDDPICC,&CustomerCentricSelling(CCS) Continuous Improvement: Lean SixSigmaGreenBelt,LeanSixSigmaWhiteBelt,&LeanSixSigmaYellowBeltCertifications

RELEVANT WORK EXPERIENCE:

Nerdery | June 2023-June 2024 (Impacted by RIF)

The Nerdery is a strategic Google partner and premier software development consultancy. For more than 20 years, global organizations have trusted The Nerdery to combine cutting-edge technology and innovation to drive outcomes. Business Development Manager, Google SLED June 2023-June 2024

• Developedandexecutedastrategicbusinessplan,whichrequiredleadingcross-organization.Thisresultedina1.3 MilincreaseinprofessionalservicesrevenueforNerderywithGooglePublicSector

• SecuredcontractsforthefirstuseofAI/MLsolutionspoweredbyGoogleatvariousagenciesattheStateofMinnesota, (DPS&DVS).Theseinitiativesprovidedunprecedenteddata-drivenpolicymakingandtransparencyforconstituents

• Successfullyclosedthelargestsaleof2023,earningrankasthetoprevenueproducerfor2023

o Achievement:Fiscalyear202386%of$1.5Milquota

Genesys | May 2022-November 2022 (Impacted by RIF)

Genesys helps organizations harness the power of the cloud and AI with its CCaaS solutions As the leader in the Gartner Magic Quadrant, Genesys orchestrates billions of customer interactions for organizations in 100+ countries Enterprise Sales Manager, Financial Services, Digital & AI, May 2022-November 2022

• Ledandcoachedateamof5enterprisesalesrepswithdiverseexperiencetodrivetowardsquotaattainmentand closedealsforGenesy’sAIwithinlargeFIsincluding,butnotlimitedto,BankofAmerica,Allstate,andPNCBank

• Developedandimplementedasuccessframework(sampleterritoryanalysis&outlines,customerprofiles,salesstage progression)forrepstodrivehighercloserates

• Conductedtimelyperformancemanagement,includingprogressivedisciplinaryactionduringchallenging performance

• IncreasedYOYsalesandaveragepipelinegrowthforFinancialServiceswithinGeneys'snewAIlineofbusiness

o Achievement:FiscalYear2022IncreasedpipelineYOYby625%

o Achievement:FiscalYear2022IncreasedsalesYOYby300%

NICE

CXone fka NICE inContact | May 2021-May 2022

Recognized as the leader for CCaaS by Forrester, Gartner, and Omdia, NICE has partnered with over 25,000 organizations to deliver better customer service and combat fraud with its advanced analytic and machine learning solutions.

District Sales Manager, May 2021-May 2022

• Increasedprofitabilityintheassignedterritory,targetingenterpriseaccountswithatleast$5Binrevenue.Secured six-figuresalesopportunities(direct&indirect)forNICECXone'scloudsolutions

• Influencelong-termstrategicdirectionfortheterritorybybuildingrelationshipswithkeypartnersandproviding trainingandeventstoincreasethepositioningamongpartnersofNICECXone’sportfolioofdigitalandAIsolutions

• Developeddata-drivenplanforterritorygrowth:Analyzedsaleshistory,identifiedgaps,andbuiltrobustpipeline

o Award:2021Digital&AIClubAward

o Achievement:FiscalYear202190%of$1Milquota

TTEC

| June 2018-May2021

Avtex, a division of TTEC Digital, is a full-service technology consultancy Avtex is a Microsoft Gold Partner and Inner Circle Member and a five-time “Global Partner of the Year” and Gold Partner for Genesys. Key Account Manager, Financial Services, August 2019-May 2021

• PromotedintothisroletoguideC-Leveldecisionmakersofnamedenterpriseaccountswithinthefinancialindustry holdingatleast1billioninassets

• Createdandchampionedstrategic,scalablepilotstoincreasecustomeradoptionofthecloudanddriverevenue growth.Thissuccessfulmodelwasrecognizedbyleadershipandscaledacrosstheorganization

o Award:2020PresidentsClub

o Achievement:FiscalYear2019117%of$2Milquota

o Achievement:FiscalYear2020109%of$2.3Milquota

Mid-Market Account Executive (Team Lead), June 2018-August 2019

• Researched,interpreted,andunderstoodthemarkettopresentAvtexanditspartnerscompetitively

• RankedasthetopAccountExecutivefornewaccountsandcrosssellintheMid-Marketsalesdepartment

o Achievement:FiscalYear2018102%of$750Kquota

WESCO

International | May 2014-June 2018

WESCO is a global strategic partner that provides end-to-end supply chain optimization solutions to over 50% of Fortune 500s

Plant Services Sales Representative- Global Accounts, May 2016-June 2018

• PromotedintoroletolaunchWESCO'sIoT/ServicesLOBinRoseville,MN

• CreatedGTMstrategy,pricing,andtraining&marketingmaterialstoenable20+outsidesalesstafftosellservices

• ReportedKeyPerformanceIndicators(KPIs)forthebusinessunitagainsttargetstoWESCOHQ

• Supportedhiringandtrained2newstaffmemberstosupportthegrowingServicesbusiness

• Negotiatedandsecuredenterpriseagreementsforglobalmanufacturers3M,GeneralMills,&Takeda

• Generated$6.28M+innetnewannualrecurringrevenue(ARR)within1.5yearsfromgo-to-market(G2M)

o Achievement:FiscalYear2016added$2Mil+inARR

o Achievement:FiscalYear2017added$4.28MilinARRagainsta$2.4Milquota(178%ofquota)

o Award:2017MillionDollarMarginClub(Generating$1Mil+inGrossMargin(GM))

Inside Sales Representative, Global Accounts, June 2015-May 2016

• PromotedtothisroletomanagecomplexcycleswithglobalkeyaccountsincludingBostonScientific,Medtronic,&3M

• Negotiatedcontracts,developedproposals,andstrategicpricingagreementsformulti-nationalaccounts

• Researchedanddevelopedstrategicallycompetitivepackagesthatprovedadvantageousinatightmarket

o Recognition:MaintainedrankastheTopInsideSalesRepresentativeintheregionfor6consecutivemonths

o Award:2015MillionDollarMarginClubAward(Generating$1Mil+inGrossMargin(GM))

Business Development Representative, May 2014-May 2015

• Implementedsuccessfulpipelinegenerationstrategies(coldcalling,emailcampaigns,andevents)toidentifyand qualifyprospectiveclientsandopportunities

o Certifications:2014-2015LeanSixSigmaGreenBelt,LeanSixSigmaWhiteBelt,&LeanSixSigmaYellowBelt

EDUCATION:

Pennsylvania State University | August 2009-December 2013

• MasterofArtsinEducationTheory&Policy,December2013,GPA:3.93

• BachelorofScienceinEducation&PublicPolicy,MinorinSociology,December2013,GPA:3.82

o Accomplishments:McNairScholar,SchreyerHonorsCollege,DeansList2009-2013,GraduatedCumLaude

cyrne.matoussi@gmail.com |4134060053 | GitHub | LinkedIn

EDUCATION

Smith College, Northampton, MA Bachelor of Arts Sept 2018- May 2022

Majors: Computer Science & Statistical and Data Sciences

GPA: 3.88/4.0 SKILLS

Languages:French (Fluent), Arabic (Fluent), German (Beginner)

RELEVANT EXPERIENCE

Smith College Human-Computer Interaction Lab July 2023- present

Research Associate Jan 2024- present

Staff Research Assistant July 2023- Jan 2024

● Leverage R and ensemble methods, constructing and optimizing 20+ decision trees, random forests, and bagged models to discern factors influencing preferences in reports analysis

● Conduct comprehensive data analysis and feature engineering to explore determinants of trust in data

● Mentor and train incoming lab research assistants in model execution and interpretation

DoorDash- Software Engineer Sept 2022- May 2023

● Developed UI features for an agile team using Swift, Figma designs, and Jira for project management

● Redesigned ratings and reviews on the store page, improving user engagement

● Executed an experiment resulting in a 16% enhancement in approved review quality

● Produced design docs and led efficient testing for seamless feature integration

UN Environment Programme Global Resource Information Database- Technology Intern Sept- Dec 2021

● Created dashboard with data visualizations describing the environmental situation of countries and their progress toward sustainable development

● Implemented chart plugins for Apache Superset using ReactJS to allow users to add text descriptions about data visualizations in dashboards

TIBCO- Software Engineer Intern June- Aug 2021

● Refactored 15+ components of an IoT device management project to create an open-source version

● Implemented web features on projectAIR with AngularJS to allow users to register and deploy projects to the edge, using Docker and Kubernetes for improved containerization, scaling, and deployment

● Added important functionalities suchas form validations and completing navigation path for user devices

● Updated project documentation and added testing capabilities

SummerUndergraduate Research Fellowship- Research Assistant to Prof. Jordan Crouser May- Aug 2020

● Conducted analysis in R investigating how personality traits modulate expert analytical behavior

● Produced 50+ data visualizations to map user behavior and identified the similarities in workflow patterns

● Computed and interpreted 20+ regression models to correlate individual differences and data coverage & interactions with the experiment tool in a 20+ pages research report

Cancer Immunotherapy Research Project- Research Assistant to Prof. Sahar Al Seesi Feb- May 2020

● Modified cancer epitope predicting tool in Java, to make it support insertion & deletion mutations

● Created interface between two tools predicting how strong epitopes bind to an MHC immune cell

heidi.hon@uwaterloo.ca |

Schulich Leader, UWaterloo Computer Science

Experience

Software Developer, Computer Vision, Co-op – Miovision

September–December 2023

● Developed and deployed application features using Angular, TypeScript, JavaScript, and Python

● Created automation tools for generating training data, enabling on-time beta product delivery

● Evaluated computer vision models with large datasets, performing statistical analysis using Python

Software Developer, Detection & Counts, Co-op – Miovision

January–April 2023

● Developed features for front-end applications using Angular and TypeScript

● Wrote unit tests and integration tests using Jest and Cypress to ensure full code coverage

● Collaborated in an agile environment to achieve team goals and deliver client requirements

Software Engineer Intern/Co-op – TD Bank Group

May–August 2022

● Developed, tested, and deployed scripts for Finance Technology cloud applications using Java and SQL

● Automated data extraction and validation processes, saving hundreds of hours in maintenance

Volunteer Experience

Developer – Bearville Rewritten

September 2023–present

● Developed front-end components for Bearville Rewritten

Project Manager, Celesta – UW Concert Band Club

February 2023–present

● Initiated development for Celesta, a web app for admin and finances, during Winter 2023 presidency

● Led development team in an agile environment using Jira to set and achieve team goals

Founder and President – oSTEM @ UWaterloo

September 2022–April 2023

● Inaugural president of UWaterloo’s LGBTQ+ STEM student group; led executive team

● Recruited over 100 members in the Fall 2022 term; re-elected as president for the Winter 2023 term

● Coordinated and led in-person and virtual events, including panels, study sessions, and social events

Skills

● Java, TypeScript, Angular, JavaScript, HTML, CSS, SQL, C++, Python, C, Bash, Racket, LaTeX, Git, Jira

● Fluent in Cantonese (spoken), proficient in French (written and spoken)

Education

University of Waterloo – Computer Science (Co-op) September 2021–April 2026 (expected)

● Schulich Leader – $80,000 scholarship (2021)

● Paul Berg Memorial Award (2023)

● WUSA (Waterloo Undergraduate Student Association) Engagement Award (2022)

● TD Bank Achieve the Dream Canada Scholarship – $2,500 scholarship (2021)

● University of Waterloo President’s Scholarship of Distinction – $2,000 scholarship (2021) Heidi Hon

Lillian Gray

Software Engineer | Minneapolis, MN

TECHNICAL SKILLS

Languages and Frameworks: Javascript, Python, React, HTML, CSS, Sass, C#, .NET

Other Technologies: Git, Jira, Azure (AZ-900), Autosys, Docker

EXPERIENCE

Wells Fargo, Minneapolis, MN — Software Engineer

lilliang967@gmail.com

(312) 804-3960

linkedin.com/in/lillian-gray/

November 2021 - Present

❖ Led eort to ﬁnd replacement for a legacy application by compiling requirements in partnership with technology and business stakeholders.

❖ Completed tech refresh activities, including software upgrades and transitions, for internal NET marketing applications on an Agile team-reducing operational and security risk to the company

❖ Migrated outdated utility servers for an application, including editing Autosys jobs and Azure DevOps pipelines

❖ Created a reverse proxy to launch a home loans marketing site with 1150 internal users, coordinating with eight tech and networking teams

Headwaters Foundation, Minneapolis, MN — Program Assistant September 2020 - June 2021

❖ Led and developed strategies using Weebly elements and layouts in partnership with the Communications Director to boost the organization’s website engagement.

❖ Supported participants and facilitators in a program for relational fundraising and democratic grantmaking, granting $300,000 to local nonproﬁts by creating materials, grouping sessions, and administering Zoom calls

Lessonly, Indianapolis, IN Software Engineering Intern May 2018 - August 2018

❖ Delivered training software using React and Ruby on Rails, including building new features and responding to bugs.

❖ Refactored code to remove redundant components and increase readability, in one case cutting 40% of feature code.

Earlham College, Richmond, IN Software Engineer

August 2017 - May 2020

❖ Built a website using jQuery and Google Charts API to display and maintained a Postgres database and hardware to monitor the energy consumption of seven buildings on campus t0 increase campus awareness of energy usage

❖ Set up a campus weather station backed by a SQLite database, using its data to normalize energy consumption data

PROJECTS

Gender Bias Detection Using Facebook Reactions Senior Capstone January 2020 - May 2020

❖ Conducted a gender bias study on US Senate candidates by collecting Facebook Reaction data using web scraping

❖ Processed and analyzed data using Python scripts and a Postgres database, ﬁnding no gender bias with approach

Icelandic Field Studies

Earlham College EPIC Program January 2019 - May 2020

❖ Developed an Android app to run drones using ﬂight plans to control image data received from ﬂights.

❖ Created a pipeline to collect and store field data to manage flow of data from field devices to the main data stores.

EDUCATION

Formation, Remote Software Engineering Fellow

January 2023 - Present

❖ Completed intensive training over ﬁve months to master computer science and frontend fundamentals with exercises in JavaScript, React, and Python through self-study, pair programming, and small mentor-led groups.

❖ Studied system design fundamentals in small groups led by senior engineers from top companies, comparing and contrasting concepts in modern web-based applications

❖ Awarded the weekly Rising Tide distinction as a result of peers nominating the Fellow who has been most helpful in their technical learning journey

Earlham College, Richmond, IN B.A. in Computer Science May 2020

❖ Minors: Mathematics, Physics, Women’s Studies

❖ Received Department Award for seniors in recognition of outstanding work in Computer Science

❖ Phi Beta Kappa